Putting Customers

Customer Care CenterPosted by Jennifer Miller, Director, Technology Support Services/Performance Excellence April 15, 2016

Expanding Our Horizons at DawnThis week Susan Elias will begin addressing the needs of the Instructional Support Center buildings by running their service calls. Susan met with Demetria Hargrove on Friday and ran the route with her in order to familiarize herself with Demetria’s style. Demetria has been able to address the majority of the ISC calls between 6:00am and 8:00am each morning. This will fit perfectly with Susan’s schedule as she will be able to address their needs during the first two hours of her day. Just one more example of our team putting our customer’s needs FIRST.

FriendlyInformativeReliableSupportiveTechnical

Amanda Medau

Putting Customers

Susan and Demetria made it from the TV Studio to the Finance Office early Friday morning.

Demetria Hargrove Susan

Elias

Customer Care CenterPosted by Jennifer Miller, Director, Technology Support Services/Performance Excellence April 15, 2016

HoverCams Headed Out to the ClassroomThis week 2,010 HoverCams began making their way out of the Customer Care Center and into the campuses. Secondary Classroom Teachers received an email from the Instructional Technology Department requesting that they double click HoverCam Flex10 Software from the Zen window and create an area on their desk for the camera to be placed. As the Technicians receive the cameras, they will begin distributing them to the classrooms.

Daily, Mike Grimes has visited the Customer Care Center to pick up the HoverCams to deliver to the campuses. Shown below are Cassandra Slade, Geoff Brown, and David Rodriguez helping to load up the devices.

Cassandra Slade

Geoff Brown

David Rodriguez

Loading up the

HoverCams

Susan Elias pitching in to help as well.

Customer Care CenterPosted by Amanda Medau, Customer Care Center April 15, 2016

Points to Ponder Regarding the Promethean Panels

On Friday, Steven Stone joined the Customer Care Center meeting and provided extensive Promethean training. Steven is a wonderful instructional leader who is able to bring the technology to life.

The Customer Care Center appreciates Steven’s dedication of time to our meetings this year. In fact, after training the Customer Care Center in the morning, Steven held the same training three more times for the Technicians.

Click here to view the CCC presentation.

Customer Care CenterPosted by Amanda Medau, Customer Care Center April 15, 2016

Weekly Words of Wisdom

Do what you can, with what you have, right where you

are.Theodore Roosevelt

Customer Care CenterPosted by Jennifer Miller, Director, Technology Support Services/Performance Excellence April 8, 2016

Service Request Resolution DistributionJanuary, 2016 – June, 2016

Week

Posted by

Technology Services Daily Status forMonday, April 11, 2016

Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 11, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Customer Care CenterPosted by Janette Martinez, Performance Excellence Manager

Network Availability Status at 7:00 a.m. on April 11, 2016 for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

April 11, 2016

Core Network and

Telecommunicat

ion Services

for Mission Critical

Systems Are Up!

ECN is addressing network

connectivity issues at

Goodson Middle School and

Campbell Middle School.

Posted by

Technology Services Daily Status forTuesday, April 12, 2016

Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 12, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Customer Care CenterPosted by Janette Martinez, Customer Care Center

Network Availability Status at 7:00 a.m. on April 12, 2016 for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

April 12, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Posted by

Technology Services Daily Status forWednesday, April 13, 2016

Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 13, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Customer Care CenterPosted by Janette Martinez, Customer Care Center

Network Availability Status at 7:00 a.m. on April 13, 2016 for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

April 13, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Posted by

Technology Services Daily Status forThursday, April 14, 2016

Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 14, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Customer Care CenterPosted by Janette Martinez, Customer Care Center

Network Availability Status at 7:00 a.m. on April 14, 2016 for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

April 14, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!

Posted by

Technology Services Daily Status forFriday, April 15, 2016

Customer Care Center, Performance ExcellenceJennifer Miller, Director, Technology Support Services/Performance Excellence April 15, 2016

Technology Services teams continue to address the needs of our customers. Our Overdue Service Requests by team and service level expectations are shown in the following.

CFISD Technology Service Level Agreement Service Request Tier Delineation Status

Customer Care CenterPosted by Janette Martinez, Customer Care Center

Network Availability Status at 7:00 a.m. on April 15, 2016 for Core Network and Telecommunications Services

for Mission Critical Systems

Achieve network availability of 98% for core network and telecommunications services for mission critical systems.

April 15, 2016

ECN is addressing issues at Rennell

Elementary School.

Contact has been made with our district support staff and Harris

County to resolve a Moodle issue.

Core Network and Telecommunication

Services for Mission Critical

Systems Are Up!