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Expanding choices and engaging communities
TCC working in partnership with the London Sustainability Exchange (LSx)
10/15/09
About TCC and LSx
Engagement, communications, change• between communities and public bodies• with excluded communities
Understanding values, designing servicesCo-productionTimebanking
Past
• Monolithic one size fits all models of care controlled and directed by professionals
• Services only for people with the most need
Meeting whose needs?
Future
A range of high quality care services that are provided by a range of organisations that are easy to access.
Services available to everyone along their care journey
What do people want? And what will they pay for....
voluntary sector
• Dependant on the voluntary sector because you are • Embedded in communities and have the
relationships • Already provide services to people in
crisis as well as early in their care journey
• But... you are going to have to adapt to new opportunities and funding models
The story so far.....
• Some progress with personal budgets but • Flexible markets don’t exist • There has been limited choice for service
users
• Focus has been on • Technology and financial solutions• Take up from service users
But not on helping different types of organisations provide care
My life
Going shopping is still important to me even though I can’t get out and about as much as used to be able to. My food shopping is done by my carer but once a month I’d like to go into town to have a look around. I’ve got some friends at church who are in the same position but finding someone to go with us is really difficult.
Service user
It would be really great to get some help with the garden. I don’t want someone to do everything but the heavy jobs like cutting the grass are too much for me now. What I would really want is for someone to help me not take over. It’s my garden and I am proud of it.
The only help I’ve been offered since hospital is a cooking course to help me get back on my. But I’ve worked in the restaurant trade all my life and what I don’t need is lessons on how to boil an egg . What I’d really like is a personal trainer who understands that my condition is variable and some days i just can’t make it.
Last year my wife died and I miss her terribly. I had to give up my job as a taxi driver to care for her. I want to get back into work but I’m not sure if i am up to working nights again in a cab. I wish there was a way I could help other people in my situation.
WHAT WE WANT TO ACHIEVE
Care users, volunteers & people who skill exchange
Care users, volunteers & people who skill exchange
Ability(Infrastructure)
Ability(Infrastructure)
Motivation(Culture change)
Motivation(Culture change)
Vibrant user led care economy
Vibrant user led care economy
Operating model
Local social enterprises
Time-banks
NHS
Third sector
Kirklees council Micro businessesSocial enterprise
End users
Sup
port
Income
Services
The Social Enterprise
Has picture of what people want/needBrings together care users and providersSupports conversations, builds capacityActs as co-ordinator/brokerSells support services ( care planning, contracting, legal, staffing)Supports business developmentIs controlled by its members
Meet Luke Menzies
Luke is a learning disabled person and has used direct payments for a number of years to manage his support. As well as employing two personal assistants he uses his budget to develop his IT skills and engage with the local community.
First 100 days – for Luke
Within 30 days Luke will be made aware of the project. He will also be able to visit a basic website with information on what is going to happen.
Within 60 days Luke will have contributed to the insight phase and have decided to become part of the founding network
Within 90 days Luke will have the opportunity to contribute to the business case for the new social enterprise
After 100 days Luke will be able to begin to draw down services from the social enterprise., helping him buy a range of services, time bank and sell his skills.
Luke Menzies, one year on.
Luke now has one personal assistant and buys a range of different social supports. He sells his IT skills to run a voluntary organisation’s website; he contributes his skills to a time bank and in return is receiving guitar lessons.
Next steps
In The first hundred days:• Understanding Kirklees• Collecting insight and intelligence• Building the business case• Establishing the “Founders’ Network” • Launching the social enterprise• Groundwork for time bank launch
Thank you
[email protected] Huggins CooperRachel WardGwilym Morris
[email protected] LuckettGayle Burgess