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Booth Company100 ......... DivDat101 ......... C3 Energy102 ......... INLET106 ......... Kloudgin, Inc.107 ......... Broadridge Financial Solutions,

Inc.110 ......... PlanetEcosystems, Inc.112 ......... Wendia113 ......... ONLINE Utility Exchange114 ......... CallMiner115 ......... InfoSend, Inc.116 ......... Continental Utility Solutions

Inc (CUSI)119 ......... Excergy Corporation120 ......... EOS121 ......... Pinnacle Data Systems122 ......... InsightAtlast, LLC124 ......... SourceLink125 ......... PPLSolutions128 ......... eBillingRewards130 ......... FIS135 ......... Convergent Contact Solutions212 ......... AAC Utility Partners213 ......... Wipro Ltd218 ......... Mosaic219 ......... Smart Utility Systems220 ......... RouteSmart Technologies, Inc.234 ......... LiveVox, Inc.235 ......... Public Utilities Fortnightly236 ......... West/Twenty First-Century

Communications302 ......... Harris Utilities313 ......... TMG Consulting319 ......... Invoice Cloud, Inc.321 ......... Accelerated Innovations325 ......... PayNearMe, Inc.327 ......... Creditron329 ......... Interior Concepts331 ......... EGS - Expert Global Solutions334 ......... AdComp Systems413 ......... Hansen Technologies418 ......... Simple Energy419 ......... Nexant421 ......... Tech-Net Inc.424 ......... KUBRA425 ......... CS Week Vehicle428 ......... Verint Systems, Inc.435 ......... Central Service Association436 ......... Paymentus503 ......... Oracle Utilities513 ......... VertexOne518 ......... LexisNexis Risk Solutions519 ......... iFactor520 ......... Milestone Utility Services, Inc.525 ......... HP529 ......... Professional Recovery

Consultants, Inc.

Booth Company531 ......... OSG Billing Services536 ......... Interactive Intelligence607 ......... Itron, Inc.612 ......... Opower618 ......... Emtec Consulting Solutions (formerly

Lucidity Consulting Group)619 ......... MECOMS™ by Ferranti Computer

Systems624 ......... Utilitec625 ......... RCH627 ......... Pace Public Pay628 ......... Consultancy by Kingfisher, Inc.629 ......... HomeServe USA630 ......... Fidelity Express631 ......... Millennium Consulting LLC701 ......... Itineris NA. Inc.712 ......... PwC719 ......... Level One720 ......... Noise Consulting Group721 ......... Allison Payment Systems, LLC724 ......... Centric Consulting726 ......... Chetu, Inc.728 ......... PaymentVision729 ......... Exceleron Software, LLC730 ......... Allied Global731 ......... Point & Pay735 ......... Data Migrators801 ......... SAP Americas805 ......... Black & Veatch Corporation808 ......... CS Week Video811 ......... DST Customer Communications812 ......... Diamond Concepts and Consulting813 ......... Origin Consulting, LLC818 ......... Castel820 ......... Bull City Financial Solutions, Inc.825 ......... Western Union® Payments828 ......... Utility Solutions Partners829 ......... Bill2Pay LLC830 ......... Penn Credit Corporation

Booth Company831 ......... Voice Products, Inc.834 ......... Energy Central835 ......... Split Rock Consulting, Inc.901 ......... IBM906 ......... Comverge907 ......... Avertra Corp.908 ......... KPMG912 ......... Allconnect913 ......... Duke Energy919 ......... EY924 ......... WNS Global Services925 ......... Fiserv926 ......... Aclara928 ......... NACHA - The Electronic Payments

Association929 ......... Tyler Technologies930 ......... TIO Networks931 ......... GC Services934 ......... Greentech Media, Inc.935 ......... Cash Cycle Solutions, Inc.1000 ....... Microsoft1001 ....... Meridian Integration, LLC1002 ....... CS Week Publishing1005 ....... JOMAR SOFTCORP

INTERNATIONAL INC.1006 ....... NebuLogic Technologies1008 ....... EnerNOC, Inc.1011 ....... Metrix Matrix, Inc.1012 ....... Enghouse Interactive1013 ....... Usablenet1014 ....... Socrata1015 ....... Tendril1018 ....... Tata Consultancy Services1023 ....... Infosys Limited1024 ....... SilverBlaze Solutions Inc.1026 ....... Experian Data Quality1028 ....... Redsson1029 ....... West Monroe Partners1030 ....... Performance Technology Partners,

LLC

3

Booth Number Listing 2Alphabetical Listing 3Product Glossary 4-12Company Profiles 13-35Featured Advertisements 36-40

C S W E E K C O N F E R E N C E

EXHIBITORS

E X H I B I T O R SCompany BoothAAC Utility Partners ........................................................................................ 212Accelerated Innovations .................................................................................. 321Aclara ............................................................................................................... 926AdComp Systems ............................................................................................. 334Allconnect ........................................................................................................ 912Allied Global .................................................................................................... 730Allison Payment Systems, LLC ....................................................................... 721Avertra Corp. .................................................................................................... 907Bill2Pay LLC ................................................................................................... 829Black & Veatch Corporation ............................................................................ 805Broadridge Financial Solutions, Inc. ............................................................... 107Bull City Financial Solutions, Inc. .................................................................. 820C3 Energy ......................................................................................................... 101CallMiner ......................................................................................................... 114Cash Cycle Solutions, Inc. ............................................................................... 935Castel ................................................................................................................ 818Central Service Association ............................................................................. 435Centric Consulting ........................................................................................... 724Chetu, Inc. ........................................................................................................ 726Comverge ......................................................................................................... 906Consultancy by Kingfisher, Inc. ...................................................................... 628Continental Utility Solutions Inc (CUSI) ........................................................ 116Convergent Contact Solutions ......................................................................... 135Creditron .......................................................................................................... 327CS Week Publishing ....................................................................................... 1002CS Week Vehicle .............................................................................................. 425CS Week Video ................................................................................................ 808Data Migrators ................................................................................................. 735Diamond Concepts and Consulting ................................................................. 812DivDat .............................................................................................................. 100DST Customer Communications ..................................................................... 811Duke Energy ..................................................................................................... 913eBillingRewards ............................................................................................... 128EGS - Expert Global Solutions ........................................................................ 331Emtec Consulting Solutions (formerly Lucidity Consulting Group) ............. 618Energy Central ................................................................................................. 834EnerNOC, Inc. ................................................................................................ 1008Enghouse Interactive ...................................................................................... 1012EOS .................................................................................................................. 120Exceleron Software, LLC ................................................................................ 729Excergy Corporation ........................................................................................ 119Experian Data Quality .................................................................................... 1026EY ..................................................................................................................... 919Fidelity Express ............................................................................................... 630FIS .................................................................................................................... 130Fiserv ................................................................................................................ 925GC Services ...................................................................................................... 931Greentech Media, Inc. ...................................................................................... 934Hansen Technologies ....................................................................................... 413Harris Utilities .................................................................................................. 302HomeServe USA .............................................................................................. 629HP ..................................................................................................................... 525IBM .................................................................................................................. 901iFactor .............................................................................................................. 519InfoSend, Inc. ................................................................................................... 115Infosys Limited .............................................................................................. 1023INLET .............................................................................................................. 102InsightAtlast, LLC ........................................................................................... 122Interactive Intelligence .................................................................................... 536Interior Concepts .............................................................................................. 329Invoice Cloud, Inc. ........................................................................................... 319Itineris NA. Inc. ............................................................................................... 701Itron, Inc. .......................................................................................................... 607JOMAR SOFTCORP INTERNATIONAL INC. ........................................... 1005Kloudgin, Inc. .................................................................................................. 106KPMG .............................................................................................................. 908KUBRA ............................................................................................................ 424Level One ......................................................................................................... 719

Company BoothLexisNexis Risk Solutions ............................................................................... 518LiveVox, Inc. .................................................................................................... 234MECOMS™ by Ferranti Computer Systems .................................................. 619Meridian Integration, LLC ............................................................................. 1001Metrix Matrix, Inc. ......................................................................................... 1011Microsoft ........................................................................................................ 1000Milestone Utility Services, Inc. ....................................................................... 520Millennium Consulting LLC ........................................................................... 631Mosaic .............................................................................................................. 218NACHA - The Electronic Payments Association ............................................ 928NebuLogic Technologies ............................................................................... 1006Nexant .............................................................................................................. 419Noise Consulting Group .................................................................................. 720ONLINE Utility Exchange ............................................................................... 113Opower ............................................................................................................. 612Oracle Utilities ................................................................................................. 503Origin Consulting, LLC ................................................................................... 813OSG Billing Services ....................................................................................... 531Pace Public Pay ................................................................................................ 627Paymentus ........................................................................................................ 436PaymentVision ................................................................................................. 728PayNearMe, Inc. ............................................................................................... 325Penn Credit Corporation .................................................................................. 830Performance Technology Partners, LLC ....................................................... 1030Pinnacle Data Systems ..................................................................................... 121PlanetEcosystems, Inc. ..................................................................................... 110Point & Pay ...................................................................................................... 731PPLSolutions .................................................................................................... 125Professional Recovery Consultants, Inc. ......................................................... 529Public Utilities Fortnightly .............................................................................. 235PwC .................................................................................................................. 712RCH .................................................................................................................. 625Redsson .......................................................................................................... 1028RouteSmart Technologies, Inc. ........................................................................ 220SAP Americas ................................................................................................... 801SilverBlaze Solutions Inc. ............................................................................. 1024Simple Energy .................................................................................................. 418Smart Utility Systems ...................................................................................... 219Socrata ............................................................................................................ 1014SourceLink ....................................................................................................... 124Split Rock Consulting, Inc. .............................................................................. 835Tata Consultancy Services ............................................................................. 1018Tech-Net Inc. .................................................................................................... 421Tendril ............................................................................................................ 1015TIO Networks ................................................................................................... 930TMG Consulting .............................................................................................. 313Tyler Technologies ........................................................................................... 929Usablenet ........................................................................................................ 1013Utilitec .............................................................................................................. 624Utility Solutions Partners ................................................................................. 828Verint Systems, Inc. ......................................................................................... 428VertexOne ......................................................................................................... 513Voice Products, Inc. ......................................................................................... 831Wendia .............................................................................................................. 112West Monroe Partners .................................................................................... 1029West/Twenty First-Century Communications ................................................. 236Western Union® Payments .............................................................................. 825Wipro Ltd ......................................................................................................... 213WNS Global Services ...................................................................................... 924

4

E X H I B I T O R SP R O D U C T S & S E R V I C E S G L O S S A R Y

AccountingSoftwareCentral Service AssociationChetu, Inc.Consultancy by Kingfisher, Inc.Continental Utility Solutions Inc

(CUSI)Harris UtilitiesJOMAR SOFTCORP

INTERNATIONAL INC.Tyler Technologies

Advanced MeteringInfrastructure (AMI)AAC Utility PartnersAclaraC3 EnergyCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Excergy CorporationHansen TechnologiesItron, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Milestone Utility Services, IncMillennium Consulting LLCNoise Consulting GroupTech-Net, Inc.TMG ConsultingWipro Ltd

AnalyticsC3 EnergyNebuLogic Technologies, LLCNoise Consulting GroupSourceLink

ApplicationIntegrationCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Continental Utility Solutions Inc

(CUSI)Diamond Concepts and ConsultingEmtec Consulting Solutions

(formerly Lucidity ConsultingGroup)

Excergy CorporationInsightAtlast, LLCJOMAR SOFTCORP

INTERNATIONAL INC.MECOMS™ by Ferranti Computer

SystemsMeridian Integration, LLCMilestone Utility Services, IncMillennium Consulting LLCNebuLogic Technologies, LLCNoise Consulting GroupOpowerOrigin Consulting, LLCPerformance Technology Partners,

LLCSilverBlaze Solutions Inc.Tata Consultancy ServicesTech-Net, Inc.TMG ConsultingTyler TechnologiesWNS Global Services

Application ServiceProvider (ASP)Chetu, Inc.Diamond Concepts and ConsultingHarris UtilitiesLiveVox, Inc.Milestone Utility Services, IncNebuLogic Technologies, LLCPlanetEcosystems, Inc.Tata Consultancy ServicesTech-Net, Inc.

Asset ManagementC3 EnergyCentric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)Emtec Consulting Solutions


Excergy CorporationJOMAR SOFTCORP

INTERNATIONAL INC.Kloudgin, Inc.MECOMS™ by Ferranti Computer

SystemsOracle UtilitiesTata Consultancy ServicesWipro Ltd

Benchmarking andBest PracticesAccelerated InnovationsChetu, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Milestone Utility Services, IncMosaicOpowerPerformance Technology Partners,

LLCSplit Rock Consulting, Inc.TMG ConsultingVertexOne

Bill Processing/Printing/MailingAllison Payment Systems, LLCBill2Pay LLCBroadridge Financial Solutions, Inc.Cash Cycle Solutions, Inc.Centric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.DivDatDST Customer CommunicationseBillingRewardsEOSFiservInfoSend, IncJOMAR SOFTCORP

INTERNATIONAL INC.Level OneNexantOSG Billing ServicesPinnacle Data SystemsPPLSolutionsRedssonSourceLinkTech-Net, Inc.UtilitecVertexOneWNS Global Services

5continued

Billing SolutionsBill2Pay LLCBroadridge Financial Solutions, Inc.Bull City Financial SolutionsCash Cycle Solutions, Inc.Centric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)Diamond Concepts and ConsultingDivDatDST Customer CommunicationseBillingRewardsEGS - Expert Global SolutionsEmtec Consulting Solutions


FiservHansen TechnologiesHarris UtilitiesiFactorInfoSend, IncINLETItineris NA, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.KUBRALevel OneMECOMS™ by Ferranti Computer

SystemsNACHA - The Electronic Payments

AssociationNexantOpowerOracle UtilitiesOrigin Consulting, LLCOSG Billing ServicesPayNearMe, Inc.PlanetEcosystems, Inc.PPLSolutionsSourceLinkTata Consultancy ServicesTech-Net, Inc.TIO NetworksTMG ConsultingUtility Solutions PartnersVertexOneWipro LtdWNS Global Services

BusinessIntelligenceAllconnectCentral Service AssociationCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Continental Utility Solutions Inc

(CUSI)Data MigratorsEmtec Consulting Solutions


Excergy CorporationHansen TechnologiesHarris UtilitiesInsightAtlast, LLCJOMAR SOFTCORP

INTERNATIONAL INC.Kloudgin, Inc.Level OneMeridian Integration, LLCMillennium Consulting LLCOpowerOracle UtilitiesPPLSolutionsSourceLinkTata Consultancy ServicesTech-Net, Inc.Utility Solutions PartnersVerint Systems, Inc.VertexOneWest Monroe PartnersWipro LtdWNS Global Services

Business ProcessAssistanceCentric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)DST Customer CommunicationsEmtec Consulting Solutions


Excergy CorporationInteractive IntelligenceJOMAR SOFTCORP

INTERNATIONAL INC.Kloudgin, Inc.Level OneMECOMS™ by Ferranti Computer

SystemsMilestone Utility Services, IncMillennium Consulting LLCOrigin Consulting, LLCRouteSmart Technologies, Inc.SilverBlaze Solutions Inc.Split Rock Consulting, Inc.Tata Consultancy ServicesTech-Net, Inc.TMG ConsultingWNS Global Services

Call CenterSolutionsAllconnectAllied GlobalBull City Financial SolutionsCallMinerCastelChetu, Inc.Convergent Contact SolutionseBillingRewardsEnghouse InteractiveEOSGC ServicesInteractive IntelligenceJOMAR SOFTCORP

INTERNATIONAL INC.LiveVox, Inc.MosaicNebuLogic Technologies, LLCOpowerPenn Credit CorporationPerformance Technology Partners,

LLCPPLSolutionsSilverBlaze Solutions Inc.Verint Systems, Inc.VertexOneVoice Products, Inc.WendiaWest Monroe PartnersWipro LtdWNS Global Services

ChangeManagementTata Consultancy Services

ChannelManagementBroadridge Financial Solutions, Inc.Centric ConsultingChetu, Inc.INLETPerformance Technology Partners,

LLCTech-Net, Inc.Verint Systems, Inc.VertexOne

CommunicationsArchitectureChetu, Inc.Itron, Inc.LiveVox, Inc.OpowerTech-Net, Inc.WNS Global Services

Complex DataTransformationChetu, Inc.Consultancy by Kingfisher, Inc.Diamond Concepts and ConsultingEmtec Consulting Solutions


Meridian Integration, LLCNoise Consulting GroupPPLSolutionsTata Consultancy ServicesTech-Net, Inc.TMG ConsultingVerint Systems, Inc.WNS Global Services

ConsultingAAC Utility PartnersAccelerated InnovationsAvertra Corp.Centric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Data MigratorsDiamond Concepts and ConsultingEmtec Consulting Solutions


Excergy CorporationHansen TechnologiesInfosys LimitedItron, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.KPMGMilestone Utility Services, IncMillennium Consulting LLCMosaicNebuLogic Technologies, LLCNoise Consulting GroupOpowerOracle UtilitiesOrigin Consulting, LLCPerformance Technology Partners,

LLCPwCRouteSmart Technologies, Inc.SourceLinkSplit Rock Consulting, Inc.Tata Consultancy ServicesTech-Net, Inc.TMG ConsultingUtility Solutions PartnersVertexOneWest Monroe PartnersWipro LtdWNS Global Services

Credit ScoringCentric ConsultingChetu, Inc.LexisNexis Risk SolutionsONLINE Utility Exchange

6

Credit/Collections/Bad DebtAllied GlobalBill2Pay LLCBull City Financial SolutionsCentric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)eBillingRewardsEGS - Expert Global SolutionsEOSGC ServicesHarris UtilitiesInteractive IntelligenceLexisNexis Risk SolutionsLiveVox, Inc.MECOMS™ by Ferranti Computer

SystemsONLINE Utility ExchangeOracle UtilitiesOrigin Consulting, LLCPenn Credit CorporationProfessional Recovery Consultants,

Inc.RCHUtility Solutions PartnersVertexOneWNS Global Services

CustomDevelopmentCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Continental Utility Solutions Inc

(CUSI)Diamond Concepts and ConsultingFidelity ExpressHansen TechnologiesJOMAR SOFTCORP

INTERNATIONAL INC.Meridian Integration, LLCMilestone Utility Services, IncMillennium Consulting LLCNoise Consulting GroupOrigin Consulting, LLCSourceLinkTech-Net, Inc.

CustomerAcquisitionAllconnectChetu, Inc.eBillingRewardsGC ServicesLevel OneMECOMS™ by Ferranti Computer

SystemsPerformance Technology Partners,

LLCPlanetEcosystems, Inc.PPLSolutionsSilverBlaze Solutions Inc.Simple EnergySourceLinkTata Consultancy ServicesTendrilVertexOneWNS Global Services

Customer CareOperationsAllconnectAllied GlobalAllison Payment Systems, LLCBull City Financial SolutionsCallMinerCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Continental Utility Solutions Inc

(CUSI)eBillingRewardsEGS - Expert Global SolutionsEnghouse InteractiveEOSGC ServicesiFactorItron, Inc.Kloudgin, Inc.LiveVox, Inc.MECOMS™ by Ferranti Computer

SystemsMicrosoftMillennium Consulting LLCMosaicNebuLogic Technologies, LLCNexantOpowerPerformance Technology Partners,

LLCPlanetEcosystems, Inc.PPLSolutionsSilverBlaze Solutions Inc.Tata Consultancy ServicesTech-Net, Inc.TendrilVertexOneWest Monroe PartnersWipro LtdWNS Global Services

Customer CareProviderOutsourcingAllconnectAllied GlobalBull City Financial SolutionsCallMinerEOSGC ServicesHarris UtilitiesJOMAR SOFTCORP

INTERNATIONAL INC.PPLSolutionsTata Consultancy ServicesTech-Net, Inc.VertexOneWest/Twenty-First Century

CommunicationsWipro LtdWNS Global Services

Customer DatabaseAnalyticsAllconnectCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Data MigratorsEmtec Consulting Solutions


EnerNOC, Inc.Hansen TechnologiesHarris UtilitiesJOMAR SOFTCORP

INTERNATIONAL INC.LexisNexis Risk SolutionsLiveVox, Inc.Meridian Integration, LLCMillennium Consulting LLCNebuLogic Technologies, LLCOpowerPerformance Technology Partners,

LLCPPLSolutionsSilverBlaze Solutions Inc.SourceLinkTata Consultancy ServicesTech-Net, Inc.VertexOneWipro LtdWNS Global Services

CustomerEngagementAccelerated InnovationsAclaraAllconnectCallMinerCastelCentric ConsultingChetu, Inc.ComvergeDST Customer CommunicationseBillingRewardsEnerNOC, Inc.Enghouse InteractiveExcergy CorporationHarris UtilitiesHomeServe USAiFactorINLETMECOMS™ by Ferranti Computer

SystemsMicrosoftMillennium Consulting LLCNexantOpowerPerformance Technology Partners,

LLCPlanetEcosystems, Inc.SAP AmericasSilverBlaze Solutions Inc.Simple EnergySmart Utility SystemsSourceLinkTata Consultancy ServicesTech-Net, Inc.TendrilVerint Systems, Inc.VertexOneWest Monroe PartnersWNS Global Services

7continued

CustomerInformation Systems(CIS)AAC Utility PartnersCentral Service AssociationCentric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)Data MigratorsDiamond Concepts and ConsultingEmtec Consulting Solutions


Enghouse InteractiveExcergy CorporationHansen TechnologiesHarris UtilitiesItineris NA, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.LiveVox, Inc.MECOMS™ by Ferranti Computer

SystemsMilestone Utility Services, IncMillennium Consulting LLCNexantNoise Consulting GroupOrigin Consulting, LLCPerformance Technology Partners,

LLCPlanetEcosystems, Inc.PPLSolutionsSAP AmericasSplit Rock Consulting, Inc.Tata Consultancy ServicesTech-Net, Inc.TMG ConsultingTyler TechnologiesUtility Solutions PartnersVertexOneWipro LtdWNS Global Services

CustomerRelationshipManagement (CRM)AllconnectCentric ConsultingChetu, Inc.Enghouse InteractiveHarris UtilitiesItineris NA, Inc.Kloudgin, Inc.LiveVox, Inc.MECOMS™ by Ferranti Computer

SystemsMicrosoftMillennium Consulting LLCNebuLogic Technologies, LLCNexantPerformance Technology Partners,

LLCPlanetEcosystems, Inc.SAP AmericasSilverBlaze Solutions Inc.Simple EnergySplit Rock Consulting, Inc.Tata Consultancy ServicesTech-Net, Inc.TendrilTMG ConsultingVerint Systems, Inc.Voice Products, Inc.WendiaWest Monroe PartnersWipro LtdWNS Global Services

CustomerSegmentation &TargetingC3 EnergyeBillingRewardsSourceLink

Customer ServiceAccelerated InnovationsAllconnectAllied GlobalBull City Financial SolutionsCallMinerCash Cycle Solutions, Inc.CastelCentric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)eBillingRewardsEnghouse InteractiveExceleron Software, LLCGC ServicesHomeServe USAiFactorInteractive IntelligenceJOMAR SOFTCORP


SystemsMicrosoftMillennium Consulting LLCNebuLogic Technologies, LLCNexantPerformance Technology Partners,

LLCPlanetEcosystems, Inc.PPLSolutionsSilverBlaze Solutions Inc.Simple EnergyTata Consultancy ServicesTendrilVerint Systems, Inc.VertexOneWendiaWNS Global Services

Customer WebAccessAclaraAllison Payment Systems, LLCCentral Service AssociationCentric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)Harris UtilitiesInsightAtlast, LLCItron, Inc.JOMAR SOFTCORP


SystemsMillennium Consulting LLCNoise Consulting GroupOrigin Consulting, LLCPerformance Technology Partners,

LLCPlanetEcosystems, Inc.SilverBlaze Solutions Inc.Simple EnergyTech-Net, Inc.TendrilTyler TechnologiesVertexOneWendiaWNS Global Services

Data ManagementC3 EnergyChetu, Inc.Consultancy by Kingfisher, Inc.Data MigratorsEmtec Consulting Solutions


Excergy CorporationExperian Data QualityHansen TechnologiesItron, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.LexisNexis Risk SolutionsMECOMS™ by Ferranti Computer

SystemsMeridian Integration, LLCMillennium Consulting LLCNebuLogic Technologies, LLCOpowerPerformance Technology Partners,

LLCSimple EnergySocrataSourceLinkTata Consultancy ServicesTech-Net, Inc.TendrilTMG ConsultingVerint Systems, Inc.West Monroe PartnersWipro LtdWNS Global Services

8

Data Migration andConversionCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Continental Utility Solutions Inc

(CUSI)Data MigratorsEmtec Consulting Solutions


Excergy CorporationHansen TechnologiesJOMAR SOFTCORP


SystemsMeridian Integration, LLCMilestone Utility Services, IncMillennium Consulting LLCNACHA - The Electronic Payments

AssociationNebuLogic Technologies, LLCNoise Consulting GroupPerformance Technology Partners,

LLCSourceLinkSplit Rock Consulting, Inc.Tata Consultancy ServicesTech-Net, Inc.TMG ConsultingVertexOneWest Monroe Partners

Data SecurityAllison Payment Systems, LLCBill2Pay LLCC3 EnergyChetu, Inc.Consultancy by Kingfisher, Inc.Excergy CorporationNebuLogic Technologies, LLCPerformance Technology Partners,

LLCSourceLinkTata Consultancy ServicesTech-Net, Inc.TMG ConsultingWest Monroe PartnersWipro Ltd

Demand ResponseAllconnectC3 EnergyCentric ConsultingComvergeEnerNOC, Inc.Excergy CorporationHansen TechnologiesItron, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.OpowerPlanetEcosystems, Inc.Simple EnergySmart Utility SystemsTata Consultancy ServicesTech-Net, Inc.TMG Consulting

Demand SideManagement (DSM)AclaraChetu, Inc.ComvergeExcergy CorporationHansen TechnologiesItron, Inc.NexantSimple EnergyTech-Net, Inc.TMG Consulting

Dispatch SolutionsCentric ConsultingChetu, Inc.Enghouse InteractiveInsightAtlast, LLCJOMAR SOFTCORP

INTERNATIONAL INC.Kloudgin, Inc.Tech-Net, Inc.VertexOneVoice Products, Inc.

Document Imaging/ManagementBroadridge Financial Solutions, Inc.Cash Cycle Solutions, Inc.Central Service AssociationChetu, Inc.CreditronDivDatDST Customer CommunicationsJOMAR SOFTCORP

INTERNATIONAL INC.NebuLogic Technologies, LLCTyler TechnologiesUtilitec

Dynamic PricingAclaraChetu, Inc.ComvergeDiamond Concepts and ConsultingHansen TechnologiesJOMAR SOFTCORP

INTERNATIONAL INC.

E-billing/WebPresentmentBill2Pay LLCBroadridge Financial Solutions, Inc.Cash Cycle Solutions, Inc.Centric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)DivDatDST Customer CommunicationseBillingRewardsEOSFiservHarris UtilitiesHPInfoSend, IncINLETInvoice Cloud, Inc.Itron, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.KUBRALevel OneMeridian Integration, LLCMillennium Consulting LLCNACHA - The Electronic Payments

AssociationNexantNoise Consulting GroupPaymentusPayNearMe, Inc.Pinnacle Data SystemsPPLSolutionsSilverBlaze Solutions Inc.Simple EnergySourceLinkTech-Net, Inc.UsablenetUtilitecVertexOneWestern Union PaymentsWNS Global Services

E-CommerceAdComp SystemsAllconnectAllison Payment Systems, LLCChetu, Inc.Continental Utility Solutions Inc

(CUSI)eBillingRewardsHPLexisNexis Risk SolutionsNACHA - The Electronic Payments

AssociationPoint & PaySilverBlaze Solutions Inc.Simple Energy

Electronic DataInterchange (EDI)Centric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)Hansen TechnologiesJOMAR SOFTCORP

INTERNATIONAL INC.Level OneNACHA - The Electronic Payments

AssociationNoise Consulting GroupPPLSolutionsTech-Net, Inc.TMG Consulting

EmployeeCommunication/TrainingeBillingRewardsJOMAR SOFTCORP

INTERNATIONAL INC.Microsoft

EnergyManagement/Efficiency/ConservationAccelerated InnovationsAclaraAllconnectC3 EnergyChetu, Inc.ComvergeContinental Utility Solutions Inc



HomeServe USANexantNoise Consulting GroupOpowerPlanetEcosystems, Inc.SilverBlaze Solutions Inc.Simple EnergySmart Utility SystemsTata Consultancy ServicesTech-Net, Inc.TendrilVertexOneWest Monroe Partners

9continued

EnterpriseInformation Systems(EIS)Chetu, Inc.Emtec Consulting Solutions



INTERNATIONAL INC.MosaicTata Consultancy ServicesTech-Net, Inc.TMG Consulting

Enterprise ResourcePlanning (ERP)AAC Utility PartnersCentric ConsultingChetu, Inc.Continental Utility Solutions Inc



Excergy CorporationHarris UtilitiesItineris NA, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Millennium Consulting LLCNebuLogic Technologies, LLCNexantTata Consultancy ServicesTech-Net, Inc.TMG ConsultingTyler TechnologiesWest Monroe PartnersWipro Ltd

Field ServiceCentric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)EGS - Expert Global SolutionsEmtec Consulting Solutions


Harris UtilitiesInsightAtlast, LLCJOMAR SOFTCORP

INTERNATIONAL INC.Kloudgin, Inc.RCHRouteSmart Technologies, Inc.Tata Consultancy Services

FinancialManagementAllied GlobalChetu, Inc.Continental Utility Solutions Inc

(CUSI)Harris UtilitiesJOMAR SOFTCORP

INTERNATIONAL INC.Tata Consultancy ServicesTyler TechnologiesWNS Global Services

Furniture/SiteDesignInterior Concepts

GeographicInformation Systems(GIS)Central Service AssociationChetu, Inc.Emtec Consulting Solutions


Excergy CorporationKloudgin, Inc.Millennium Consulting LLCRouteSmart Technologies, Inc.Tata Consultancy ServicesTech-Net, Inc.TMG Consulting

Global PositioningSystem (GPS)Chetu, Inc.Excergy CorporationKloudgin, Inc.Tata Consultancy ServicesTMG ConsultingUsablenet

Graphic UserInterface (GUI)Centric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)JOMAR SOFTCORP

INTERNATIONAL INC.Tata Consultancy ServicesTech-Net, Inc.TMG Consulting

Information ServicesAvertra Corp.Centric ConsultingChetu, Inc.Data MigratorsDiamond Concepts and ConsultingExcergy CorporationJOMAR SOFTCORP

INTERNATIONAL INC.LexisNexis Risk SolutionsMeridian Integration, LLCMilestone Utility Services, IncMillennium Consulting LLCMosaicNebuLogic Technologies, LLCPlanetEcosystems, Inc.PPLSolutionsTata Consultancy ServicesTech-Net, Inc.TMG ConsultingWendiaWest Monroe Partners

Intelligent GridC3 EnergyChetu, Inc.Excergy CorporationItron, Inc.NexantTata Consultancy ServicesWest Monroe PartnersWipro Ltd

Interactive Voice/Web ResponseAdComp SystemsChetu, Inc.Continental Utility Solutions Inc

(CUSI)DivDatEnghouse InteractiveFiservHPMillennium Consulting LLCPaymentusPerformance Technology Partners,

LLCPPLSolutionsTata Consultancy ServicesVerint Systems, Inc.VertexOne

Key AccountManagmentCentric ConsultingChetu, Inc.Kloudgin, Inc.PPLSolutions

KiosksAdComp SystemsChetu, Inc.Continental Utility Solutions Inc

(CUSI)DivDatPaymentusUsablenet

Legacy IntegrationCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Data MigratorsDiamond Concepts and ConsultingEmtec Consulting Solutions



INTERNATIONAL INC.Milestone Utility Services, IncMillennium Consulting LLCNebuLogic Technologies, LLCSilverBlaze Solutions Inc.TMG ConsultingWipro Ltd

Load ManagementChetu, Inc.ComvergeExcergy CorporationInsightAtlast, LLCItron, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Opower

Lockbox Operations/SolutionsBill2Pay LLCChetu, Inc.CreditronFiservKUBRA

MarketingAllconnectCallMinerCash Cycle Solutions, Inc.DST Customer CommunicationseBillingRewardsHomeServe USAOpowerPerformance Technology Partners,

LLCPlanetEcosystems, Inc.Simple EnergySourceLinkTata Consultancy ServicesWest Monroe PartnersWNS Global Services

10

Meter DataManagementServicesCentric ConsultingChetu, Inc.Excergy CorporationHansen TechnologiesHarris UtilitiesItron, Inc.MECOMS™ by Ferranti Computer

SystemsMilestone Utility Services, IncNoise Consulting GroupOracle UtilitiesOrigin Consulting, LLCTata Consultancy ServicesTech-Net, Inc.TMG ConsultingWest Monroe Partners

Meter DataManagementSoftwareC3 EnergyCentral Service AssociationChetu, Inc.Excergy CorporationHansen TechnologiesItron, Inc.JOMAR SOFTCORP


SystemsOracle UtilitiesTata Consultancy ServicesTech-Net, Inc.West Monroe Partners

Meter ManufacturerItron, Inc.

Meter ReadingCentric ConsultingHarris UtilitiesItron, Inc.MECOMS™ by Ferranti Computer

SystemsMillennium Consulting LLCRCHRouteSmart Technologies, Inc.

Mobile ApplicationsAccelerated InnovationsAvertra Corp.Central Service AssociationCentric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)DST Customer CommunicationseBillingRewardsEmtec Consulting Solutions


FiservHPInsightAtlast, LLCItron, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Kloudgin, Inc.KUBRAMillennium Consulting LLCNebuLogic Technologies, LLCNoise Consulting GroupOpowerPerformance Technology Partners,

LLCPlanetEcosystems, Inc.SilverBlaze Solutions Inc.Smart Utility SystemsTata Consultancy ServicesTech-Net, Inc.TendrilTMG ConsultingTyler TechnologiesUsablenetWendiaWipro Ltd

Mobile WorkforceManagementAvertra Corp.Centric ConsultingChetu, Inc.Emtec Consulting Solutions


Enghouse InteractiveHarris UtilitiesInsightAtlast, LLCJOMAR SOFTCORP

INTERNATIONAL INC.Kloudgin, Inc.Meridian Integration, LLCMillennium Consulting LLCMosaicNoise Consulting GroupOracle UtilitiesOrigin Consulting, LLCSmart Utility SystemsTata Consultancy ServicesTMG ConsultingUtility Solutions PartnersVerint Systems, Inc.VertexOneWendiaWipro Ltd

Network DesignChetu, Inc.Tata Consultancy ServicesTech-Net, Inc.

Online InformationDatabaseChetu, Inc.eBillingRewardsInfoSend, IncJOMAR SOFTCORP

INTERNATIONAL INC.LexisNexis Risk SolutionsNebuLogic Technologies, LLCSilverBlaze Solutions Inc.Tech-Net, Inc.WNS Global Services

Outage andDistributionManagementC3 EnergyEmtec Consulting Solutions


Enghouse InteractiveGC ServicesJOMAR SOFTCORP

INTERNATIONAL INC.Noise Consulting GroupOracle UtilitiesTata Consultancy ServicesTech-Net, Inc.

PaymentProcessing/SolutionsAdComp SystemsAllied GlobalCash Cycle Solutions, Inc.Centric ConsultingChetu, Inc.Continental Utility Solutions Inc

(CUSI)CreditronDivDatDST Customer CommunicationseBillingRewardsEGS - Expert Global SolutionsEOSFidelity ExpressFiservHarris UtilitiesHPInfoSend, IncJOMAR SOFTCORP

INTERNATIONAL INC.KUBRALevel OneMECOMS™ by Ferranti Computer

SystemsMillennium Consulting LLCNACHA - The Electronic Payments

AssociationOracle UtilitiesPace Public PayPaymentusPaymentVisionPayNearMe, Inc.Performance Technology Partners,

LLCPlanetEcosystems, Inc.Point & PayPPLSolutionsSilverBlaze Solutions Inc.SourceLinkTata Consultancy ServicesTIO NetworksUtilitecVertexOneWestern Union Payments

PerformanceManagementCallMinerCentric ConsultingChetu, Inc.MECOMS™ by Ferranti Computer

SystemsMillennium Consulting LLCPerformance Technology Partners,

LLCPlanetEcosystems, Inc.RouteSmart Technologies, Inc.Tech-Net, Inc.Voice Products, Inc.West Monroe PartnersWNS Global Services

11continued

Permits andLicensingJOMAR SOFTCORP

INTERNATIONAL INC.Tyler Technologies

Prepaid MeteringSolutionsBull City Financial SolutionsChetu, Inc.Diamond Concepts and ConsultingExceleron Software, LLCHarris UtilitiesJOMAR SOFTCORP

INTERNATIONAL INC.WNS Global Services

Prepaid UtilitiesBillingAccelerated InnovationsBull City Financial SolutionsCash Cycle Solutions, Inc.Diamond Concepts and ConsultingDivDateBillingRewardsExceleron Software, LLCFiservHansen TechnologiesHarris UtilitiesHPJOMAR SOFTCORP

INTERNATIONAL INC.Noise Consulting GroupPPLSolutionsSmart Utility SystemsWest Monroe PartnersWNS Global Services

Printing SolutionsAllison Payment Systems, LLCDivDatDST Customer CommunicationsFiservInfoSend, IncKUBRALevel OneMillennium Consulting LLCSourceLinkUtilitecWNS Global Services

Process IntegratorsCentric ConsultingChetu, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Milestone Utility Services, IncMillennium Consulting LLCNoise Consulting GroupTech-Net, Inc.TMG ConsultingWNS Global Services

Project ManagementAAC Utility PartnersCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Emtec Consulting Solutions


Excergy CorporationItron, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Milestone Utility Services, IncMillennium Consulting LLCMosaicNoise Consulting GroupOrigin Consulting, LLCSplit Rock Consulting, Inc.Tata Consultancy ServicesTech-Net, Inc.TMG ConsultingUsablenetUtility Solutions PartnersWendiaWNS Global Services

PublishingPublic Utilities Fortnightly

Rate Scheduling &Optimization

Chetu, Inc.Continental Utility Solutions Inc

(CUSI)Diamond Concepts and ConsultingHansen TechnologiesMilestone Utility Services, IncPPLSolutions

RegulatoryCompliance

CallMinerChetu, Inc.Consultancy by Kingfisher, Inc.Continental Utility Solutions Inc

(CUSI)Diamond Concepts and ConsultingDST Customer CommunicationsJOMAR SOFTCORP

INTERNATIONAL INC.LexisNexis Risk SolutionsNexantNoise Consulting GroupOpowerPlanetEcosystems, Inc.Smart Utility SystemsSourceLinkTata Consultancy Services

Remote DepositCaptureChetu, Inc.Continental Utility Solutions Inc

(CUSI)CreditronNACHA - The Electronic Payments

Association

ReportingAllconnectCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Continental Utility Solutions Inc



Harris UtilitiesJOMAR SOFTCORP


SystemsMillennium Consulting LLCNebuLogic Technologies, LLCNexantOpowerPlanetEcosystems, Inc.PPLSolutionsSimple EnergySourceLinkTata Consultancy ServicesTech-Net, Inc.VertexOne

Retail EnergyCentric ConsultingChetu, Inc.Itineris NA, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Noise Consulting GroupPlanetEcosystems, Inc.PPLSolutionsSourceLinkTata Consultancy ServicesWest Monroe PartnersWipro Ltd

Returned MailProcessing

Chetu, Inc.DivDatDST Customer CommunicationsRedssonSourceLinkUtilitecWNS Global Services

RevenueManagementBull City Financial SolutionsChetu, Inc.GC ServicesHarris UtilitiesMillennium Consulting LLCNexantTata Consultancy Services

Revenue ProtectionC3 Energy

Risk ManagementAllied GlobalChetu, Inc.Emtec Consulting Solutions


LexisNexis Risk SolutionsMilestone Utility Services, IncMillennium Consulting LLCMosaicOrigin Consulting, LLCTata Consultancy ServicesWest Monroe Partners

Routing/SchedulingSoftwareChetu, Inc.Enghouse InteractiveInsightAtlast, LLCJOMAR SOFTCORP

INTERNATIONAL INC.Kloudgin, Inc.LiveVox, Inc.RouteSmart Technologies, Inc.Smart Utility Systems

Services andHardwareOutsourcingDivDatJOMAR SOFTCORP

INTERNATIONAL INC.Noise Consulting GroupPPLSolutionsSimple EnergyTMG ConsultingVertexOne

12

Smart GridAAC Utility PartnersAccelerated InnovationsAclaraC3 EnergyCentric ConsultingChetu, Inc.ComvergeConsultancy by Kingfisher, Inc.Excergy CorporationHansen TechnologiesHarris UtilitiesItron, Inc.NexantNoise Consulting GroupPlanetEcosystems, Inc.Simple EnergyTata Consultancy ServicesTendrilWest Monroe Partners

Social MediaCentric ConsultingeBillingRewardsMicrosoftPlanetEcosystems, Inc.Simple EnergyTata Consultancy ServicesVerint Systems, Inc.WNS Global Services

Speech AnalyticsCallMinerCastelEnghouse InteractiveVertexOne

Speech RecognitionCastelChetu, Inc.Enghouse InteractiveInteractive IntelligencePerformance Technology Partners,

LLCVerint Systems, Inc.

Surveys/MarketResearch

eBillingRewardsEnghouse InteractiveKloudgin, Inc.Metrix Matrix, Inc.Tata Consultancy Services

System IntegratorsAccelerated InnovationsCentric ConsultingChetu, Inc.Consultancy by Kingfisher, Inc.Diamond Concepts and ConsultingEmtec Consulting Solutions


Excergy CorporationInfosys LimitedItineris NA, Inc.JOMAR SOFTCORP


SystemsMeridian Integration, LLCMilestone Utility Services, IncNebuLogic Technologies, LLCNoise Consulting GroupPerformance Technology Partners,

LLCSilverBlaze Solutions Inc.Split Rock Consulting, Inc.Tata Consultancy ServicesTech-Net, Inc.Utility Solutions PartnersWipro LtdWNS Global Services

TelecommunicationsAllied GlobalEnghouse InteractiveInteractive IntelligenceLexisNexis Risk SolutionsLiveVox, Inc.Performance Technology Partners,

LLC

Total SolutionProvider (TSP)

Allison Payment Systems, LLCBill2Pay LLCChetu, Inc.DivDatItineris NA, Inc.JOMAR SOFTCORP

INTERNATIONAL INC.Milestone Utility Services, IncPPLSolutionsTech-Net, Inc.Utility Solutions Partners

TransactionManagement

Chetu, Inc.DST Customer CommunicationsHPKUBRANACHA - The Electronic Payments

AssociationSilverBlaze Solutions Inc.WNS Global Services

Transmission andDistribution

NexantSmart Utility SystemsTata Consultancy ServicesWest Monroe Partners

Voice BroadcastingBull City Financial SolutionsCastelChetu, Inc.DivDatEnghouse Interactive

Water UseEfficiency/Conservation

AclaraChetu, Inc.Harris UtilitiesHomeServe USANexantPlanetEcosystems, Inc.Smart Utility SystemsWest Monroe Partners

Web Design/SupportCentric ConsultingChetu, Inc.Milestone Utility Services, IncNebuLogic Technologies, LLCNoise Consulting GroupPlanetEcosystems, Inc.SilverBlaze Solutions Inc.Tech-Net, Inc.VertexOneWNS Global Services

Work FlowChetu, Inc.Excergy CorporationInsightAtlast, LLCJOMAR SOFTCORP


SystemsMilestone Utility Services, IncMillennium Consulting LLCNebuLogic Technologies, LLCNoise Consulting GroupSilverBlaze Solutions Inc.Tech-Net, Inc.TMG ConsultingTyler TechnologiesVerint Systems, Inc.WendiaWest Monroe PartnersWipro LtdWNS Global Services

Work ManagementCentric ConsultingContinental Utility Solutions Inc

(CUSI)eBillingRewardsEmtec Consulting Solutions


Harris UtilitiesInsightAtlast, LLCMECOMS™ by Ferranti Computer

SystemsMilestone Utility Services, IncMillennium Consulting LLCNebuLogic Technologies, LLCRouteSmart Technologies, Inc.SilverBlaze Solutions Inc.Smart Utility SystemsTata Consultancy ServicesTMG ConsultingVerint Systems, Inc.VertexOneWest Monroe Partners

13

EXHIBITORS

continued

AAC Utility PartnersBooth #212

AAC Utility Partners is a utilities-specific, vendor independentconsulting firm providing services for CIS and other missioncritical systems. We assist our clients with these systems in theareas of strategy/assessment, selection, and implementationmanagement (utility-side only). Our clients benefit fromNavigateOne, AAC’s proprietary methodology designedspecifically for utilities that encompasses processes, tools,templates and software, completely scalable and customizable tosupport the specific needs of utility software projects. Leadingutilities have delivered some of the most successful CIS andenterprise software projects through our leadership andNavigateOne methodology.

Shannon CampbellBusiness Development Manager4840 Forest Drive, Suite 6B PMB 374Columbia, CS [email protected]

Accelerated InnovationsBooth #321

Accelerated Innovations helps utilities give their customers greatercontrol over their energy use, reduce their energy consumption andimprove customer satisfaction. Our technology increasesopportunities for a utility to engage, communicate, and empowercustomers through energy use feedback, alerts, analytics andprepaid billing; strengthening the interaction between customersand their utility. AI’s turnkey programs for tenant engagement incommercial office buildings integrate messaging, education, andgamification for persistent tenant participation and behavioralenergy efficiency savings.

Jan CookVice President366 Jackson StreetSt Paul, MN 55101jan@acceleratedinnovationsllc.com216.912.8410www.acceleratedinnovationsllc.com

AclaraBooth #926

Aclara Technologies Consumer Engagement group providesadvanced customer analytics to water, gas, and electric utilitiesacross the US. Over 40 utilities rely on Aclara’s insights to supportutility programs including behavioral energy-efficiency, enhancedcustomer self-service and smart meter. Our highly configurableAdaptive Consumer Engagement platform (ACLARA ACETM)enables us to support these programs using a combination ofinnovative approaches that generate consistent, measurable results.Aclara Technologies LLC is owned by an affiliate of Sun CapitalPartners.

Bob DiBellaDirector, Business Development16 Laurel AvenueWellesley, MA [email protected]

AdComp Systems GroupBooth #334

JACK (Justified Automated Collections Kiosk) helps utilitycompanies reduce cost of cashiering & provide better convenience24/7 365 days. JACK has no moods, no attitudes, is always politeand JACK never goes home, doesn’t need re-training. Accepts cash,checks, credit cards and gives back change. JACK is bilingual andwill work for you for the next 15 years without a raise. Utilitycompanies nationwide are replacing their drive up windows andnight drop boxes with JACK.

David FinerVice President of Sales534 S. Edmonds Lane, Suite 103Lewisville, TX 75067davefiner@adcompsystems.com508.509.4780www.adcompsystems.com

C O M P A N Y P R O F I L E S

14

AllconnectBooth #912

Allconnect is the gateway to the connected world. Through anextensive network of utility and energy partners covering more than50M households, Allconnect helps consumers create connected,energy-efficient homes by providing a convenient single source forordering integrated media, broadband and utility value-add productssuch as demand response, energy efficiency initiatives and greenenergy programs. Our integration with several major home serviceproviders ensures the consumer experience is seamless from start tofinish.

Chantale LevyBusiness Development Executive4 Concourse Parkway, Suite 410Atlanta, GA [email protected]/utilities

Allied GlobalBooth #730

“Founded in 1955, Allied Global has evolved from a traditionalaccounts receivable management firm to a multinational serviceprovider of complete contact center solutions with offices inCanada, the United States, the United Kingdom and the Philippines.Allied Global is comprised of Allied International Credit (AIC),Neptune Innovations, The Bill Gosling Outsourcing Experience andAlliance iCommunications - offering a single point solutionthroughout your customer’s lifecycle.”

Megan DempseyVice President Operations6800 Paragon PlaceRichmond, VA [email protected]

Allison Payment Systems, LLCBooth #721

APS is a full-service customer communication solutions providerfor the utility industry. APS specializes in digital transactionaldocument presentment, print & mail services, and electronicdocument delivery and management (EDDM) tools. During thecourse of our 125+ year history, APS has seen and initiatedsignificant shifts in the marketplace to improve efficiency andpromote products and services more effectively. That knowledgeallows APS to provide superior service to our utility partners.

Kevin ThomasVice President Sales and Marketing2200 Production DriveIndianapolis, IN [email protected]

Avertra CorpBooth #907

Avertra is a technology and global consulting company focused onproviding products and services to the energy, utility, and publicsector segments. Our key areas of focus include:

• Full scope SAP services, including implementation,application management, audit and migration

• Management consulting on organizational development andapplication of technology

• IT Strategy consulting• Advisory and implementation services in Analytics and

Business Intelligence• Enhancement of Customer Experience, including products for

web enablement and mobility

Bashir BseiraniCEO580 Herndon Parkway, Suite 300Herndon, VA [email protected]

15continued

Bill2PayBooth #829

Payment processing — it’s what we do and it’s all we do. Weprocess credit and debit cards, pin debits, e-checks, paper checksand cash payments. Bill2Pay provides comprehensive paymentsolutions for our clients in numerous markets. County taxcollectors, utilities, insurance and other government markets, allreceiving totally integrated payment solutions. Bill2Pay is yourtotal payment solution. Because payment processing is all we do,we do it extraordinarily well.

David GrahamChief Sales and Marketing Officer9428 Baymeadows Rd, Suite 600Jacksonville, FL [email protected]

Black & VeatchBooth #805

Black & Veatch is a global leader in the design and deployment ofenergy, water and telecommunications infrastructure. Our customersystems solutions are exclusively focused on utility and municipalclient needs, enabling us to provide proprietary tools and processesthat reduce CIS project cost, duration and complexity. We are acertified SAP implementation partner and a certified Oracle CC&Bimplementation partner. We are also a gold member of the Oraclepartner network.

Donald ParrAssociate Vice President11401 Lamar AvenueOverland Park, KS [email protected]

Broadridge Financial Solutions, Inc.Booth #107

Broadridge is the leading outsourced provider of customercommunications distribution and technology-solutions. Our multi-channel platform spans the entire lifecycle of customer documentsfrom capturing delivery preferences, to printing and e-distributionor mail. We help clients drive operational excellence to eliminatecapital expense outlays, accelerate growth and deliver real businessvalue. Broadridge is at the forefront of multi-channelcommunications, strengthening our clients’ capabilities tocommunicate with their account holders, expedite bill payment andmeet regulatory requirements.

Jerry LazarusVice President, Product SalesOne Park AvenueNew York, NY [email protected]

Bull City Financial SolutionsBooth #820

BCFS collects more than any other Accounts ReceivableManagement (ARM) Company by providing our certified anddistinctly skilled staff with the training and motivation, as well asthe compensation and a positive work environment, that are allcomponents necessary for success in the industry. We are PPMScertified, which is the highest certification an ARM company canachieve through ACA International. nationwide collections, legaltreatment, customer retention, US based - virtual call centers,guaranteed satisfaction.

Marc BrewerDirector of Operations1107 W. Main Street, Suite 201Durham, NC 27701info@bullcityfinancial.com800.436.6946www.bullcityfinancial.com

C3 EnergyBooth #101

C3 Energy offers smart grid analytics SaaS solutions that enableutilities to realize the full promise of their investments in the smartgrid. The C3 Energy Analytics platform is unique in its ability tointegrate massive amounts of disparate data, apply sophisticatedmultilayered analytics, and provide highly usable portals thatgenerate actionable real-time insights. Our enterprise-wideapproach provides utilities with end-to-end system visibility acrosssupply-side and demand-side smart grid operations.

John VignocchiDirector, Sales Operations1300 Seaport Blvd, Suite 500Redwood City, CA [email protected]

CallMinerBooth #114

CallMiner helps businesses and organizations improve agentperformance and gather key business intelligence by allowing themto automatically listen to every customer interaction. CallMiner’ssoftware solutions can monitor conversations in real-time oranalyze them after completion, delivering actionable insights tocontact center staff, business analysts, and executives.

Barb ChandlerMarketing Manager200 West Street, 4th FloorWaltham, MA [email protected]

16

Cash Cycle SolutionsBooth #935

For over thirty-five (35) years, CCS has been a leading provider ofinnovative outsourcing solutions and document managementservices. We provide a broad base of transactional communicationsolutions distributed through multiple channels of delivery: USPS,web/mobile, email & FedEx. Our products and services utilizeindustry-leading, proprietary technologies that feature multiplephysical and electronic presentment and payment solutions.

Kriss NussVice President, Sales and Marketing3035 Horseshoe Lane, Suite RCharlotte, NC [email protected]

CastelBooth #818

Each company has its own goals for delivering 100% customerservice excellence. Monitoring 100% of calls live ensures businessissues are not overlooked, revenue generation opportunities notmissed, and customer service threats addressed while the customeris still on the call. Castel Detect™ Speech Analysis identifies keywords, phrases and emotions, providing the analysis to the agentand management team while the customer is still on the call!Accurate, interactive and insightful for your business!

Anne PacificoVice President Sales and Marketing3901 Genesee StreetBuffalo, NY [email protected]

Central Service AssociationBooth #435

CSA, a 77-year old member-owned association, provides a broadrange of IT services to public utilities. Our “Orbit” customer,financial and engineering systems represent the latest technologyand the greatest value in the IT arena. In addition, the associationoffers meter data management, mobile applications, professionaland consulting services, networking, internet services, hardware andsoftware sales, related supplies and printed forms, employeebenefits and other assistance incident to the provision of support topublic utilities.

Roger SmithChief Business Development OfficerPO Box 3480Tupelo, MS [email protected]

Centric ConsultingBooth #724

Centric Consulting’s energy & utilities practice provides strategy,process improvement and technology services exclusively to energyand utility clients. Centric’s consultants are seasoned industry andconsulting professionals who partner with clients to achievesignificant business results. Centric delivers innovative consultingservices and solutions by leveraging our experienced team, testedmethodologies, industry partners and proven service offerings. Our50+ clients are 100% referenceable – let’s discuss what Centric cando for your utility.

Pat McMillinDirector1215 Lyons Road, Building FDayton, OH 45458pat.mcmillin@centricconsulting.com970.227.6792www.centricconsulting.com/energy-and-utilities

ChetuBooth #726

Chetu is a 15 year old software solutions provider that createssolutions aligned to your competitive strategy, with experienceacross on-site, mobile, web, and cloud-based platforms for multipleindustries including finance, gaming, golf, healthcare, hospitality,travel, and retail. We perform work for hire services which extendsto any and all projects, where technology is used to facilitate aninteraction. Our excellent global development team gives you thebest execution of customer service management softwaretechnology.

Bryan Van NormanNational Account Manager10167 W Sunrise Blvd, Suite 200Plantation, FL [email protected]

Cognizant

Cognizant (CTSH) is a leading provider of information technology,consulting, and business process outsourcing services. Through ahighly business centric approach, we serve leaders across theutilities spectrum (electricity, gas, water), helping them deliverexemplary customer service, operational efficiency and servicequality & reliability. Headquartered in Teaneck, New Jersey,Cognizant combines a passion for client satisfaction, technologyinnovation, deep industry and business process expertise, and aglobal, collaborative workforce that embodies the future of work.

Anamika GuptaManager, Field Marketing211 Quality CircleCollege Station, TX [email protected]

17continued

ComvergeBooth #906

Comverge is an industry-leading provider of integrated demandresponse, energy efficiency and customer engagement solutions thatenable electric utilities to ensure grid reliability, lower energy costs,meet regulatory demands and enhance the customer experience.Through its combination of software, hardware and services,Comverge helps utilities optimize every aspect of a demandmanagement program, from participant recruitment and deviceinstallation to call center support, control events and measurementand verification.

Jason CigarranVice President, Corporate Marketing and Communications5390 Triangle ParkwayNorcross, GA [email protected]

Consultancy by Kingfisher, Inc.Booth #628

Consultancy by Kingfisher, Inc. provides analytics and dataintegration around SAP BusinessObjects™ and related solutionsspecific to Utilites. From SAP CIS systems to agnostic DataWarehouse solutions, we provide data integration and visualizationfrom multiple data sources with a personalized menu of servicesand analytic solutions, including education and enablement.Kingfisher has worked for over 20 years enabling businesses tofocus on leveraging existing investments. Kingfisher, Inc. is yourintelligent choice.

Steve BarryRegional Director of Sales3565 Piedmont Road; Bldg. 3, Suite 550Atlanta, GA 30305steve.barry@kingfisherinc.com404.531.4116www.kingfisherinc.com

Continental Utility Solutions, Inc. (CUSI)Booth #116

Continental Utility Solutions, Inc. (CUSI) is a leading softwaredevelopment and services company, focused on providingtechnology solutions to over 1100 clients in the utility, localgovernment, operations, and sub metering sectors. Our CIS/UtilityBilling, Accounting and Operational Solutions are complimented byour relentless pursuit of providing the highest quality of service inthe areas of development, implementation, integration, training andtechnical support.

Kimberly Evert-KuhnNational Sales Director300 S. Church Street, Suite 200Jonesboro, AR [email protected]

Convergent Contact SolutionsBooth #135

Convergent Contact Solutions is a highly responsive, integratedcustomer engagement organization helping client’s optimizerelationships with their customers through enhanced, unifiedcommunication. We deliver customer service programs that enhancebrand equity, enrich the customer experience and establish customerloyalty. Convergent Outsourcing, a sister division provides a fullsuite of accounts receivables management services. Convergentoffers multi-channel platform; voice, chat, e-mail and back officesolutions, powered by leading edge technology and decades ofexpertise. Our award winning technology assures maximumproductivity, quality and compliance.

Jay JohnsonVice President, Sales219 Perimeter Center Pkwy NE, Suite 200Atlanta, GA 30346jayjohnson@convergentusa.com704.577.0889www.convergentusa.com

CreditronBooth #327

Creditron is a leader in delivering integrated receivables andremittance processing solutions to financial institutions, businesses,government entities and non-profit organizations across NorthAmerica. We offer end-to-end image-based platforms that automatethe processing of scannable remittance documents across a widerange of payment applications. Our products provide feature-rich,image-based solutions that reduce operation costs and complexitywhile enhancing customer service and corporate agility—translatinginto significant ROI.

Laurie OpieInside Sales Manager2265 Upper Middle Road East, Suite 100Oakville, ON L6H [email protected]

18

Data MigratorsBooth #735

Got Oracle Utilities CC&B and trying to understand the causes ofcustomer issues? Busy diagnosing billing problems? Trackingpayment errors? Drowning in To-Dos? Suffering slow or unreliablebatches? Data Migrators’ Issue Detection Centre for CC&Bprovides an out-of-the-box dashboard on your organization’s keybilling and customer care metrics. Understand your system’sunderlying operational problems in real time using interactivecharts. Create custom reports and share them.

Rob ParvinSales Director (USA)Rubix Level 10, 50 Queen StreetMelbourne, VIC [email protected]+61 409.798.277www.datmigrators.com

Diamond Concepts and ConsultingBooth #812

Diamond Concepts is a software development and consultingcompany, located in the Dallas area. Diamond has expertise withinmany different industries, specializing in both public and privateutility practices. We have a very successful track record withimplementations of large and small CIS projects. Diamond billingproducts can manage any type of billing tariffs and billpresentation. The software is scalable and capable of hosting largeor small utility processing.

Paul TolstygaPartner733 Bandit TrailKeller, TX 76248ptolstyga@diamondconcepts.us817.307.5305www.diamondconcepts.us

DivDatBooth #100

DivDat is a billing and payment solutions provider. Offeringcompanies more ways to get paid through a variety of solutionsincluding printing & mailing services, electronic bill presentmentand payment, mobile payments, IVR, point of service collectiontools, self-service payment kiosks, and payment processing.

Stephanie WarrenDirector of Business Development10811 Northend AvenueFerndale, MI [email protected]

DST Customer CommunicationsBooth #811

DST Customer Communications combines decades of experience inmulti-channel delivery with data-led insights and relevant content toengage customers and move them to action. Our utility customersdepend on our strategies, tools, and services to address cost,workflow, and regulatory challenges while providing exceptionalcustomer experiences.

• Cost-effective, full-color statement bill processing• Innovative technology and consulting services to grow

electronic adoption• Custom marketing messages, graphics and statement insert

tools

Jill HumbertVice President Sales6619 Anita StreetDallas, TX 75214jhumbert@dstoutput.com561.756.3902www.dstcustomercommunications.com

eBillingRewardsBooth #128

eBillingRewards is a digital rewards platform that help companiesmotivate and reward consumer behavior. Our rewards include:eGiftCards, movie tickets, digital movie rentals, music downloads,restaurant certificates, eBooks and more. Drive paperless eBill,ACH, auto pay, mobile activity and other initiatives for 2015.

Tom CorbettManaging Director77 East Halsey RoadParsippany, NJ 07054tcorbett@ebillingrewards.com917.450.3011www.ebillingrewards.com

EGS - Expert Global SolutionsBooth #331

Expert Global Solutions (EGS) is the leading provider of energysupplier and utility contact center outsourcing solutions forregulated and deregulated electricity, gas and services markets. EGSprovides a full range of services including turn on/off, enrollment,acquisition, customer care, service scheduling, outage support,retention, revenue recovery and back-office services. EGS servicesyour program with dedicated live agents and experiencedmanagement.

Bill HadelVice President, Business Development507 Prudential RoadHorsham, PA [email protected]

19continued

Emtec Consulting Solutions (formerlyLucidity Consulting Group)Booth #618

Lucidity is a full-service business and technology consulting firmspecializing in utility industry solutions. From strategy andplanning to implementation and sustainment, Lucidity prides itselfin its ability to help clients solve a wide variety of businesschallenges. We draw upon decades of first-hand utility industry andtechnology experience to deliver results for our clients. Lucidity’scombination of seasoned resources, deep functional and technicalexpertise, and strong partner support translates to solutionsdelivered economically, efficiently, with confidence.

Lindsay KutacMarketing and Sales Operations Leader8605 Freeport Parkway, Suite 150Irving, TX [email protected]

Energy CentralBooth #834

Energy Central is a hub on the Internet for electric powerprofessionals. By teaming with companies that service the energyindustry, Energy Central provides a broad base of informationproducts - news, directories, events, databases, reports - all focusedon the energy industry and all accessible from a single site,EnergyCentral.com. If your job requires you to know what’shappening in the electric power industry, EnergyCentral.com iswhere you begin.

Tim L. TobeckVice President, Sales2821 South Parker Road, Suite 1105Aurora, CO [email protected]

EnerNOCBooth #1008

EnerNOC’s energy intelligence software (EIS) offers utilities anintegrated platform that makes it easy to engage commercial andindustrial customers across the market. EnerNOC’s EIS helpsutilities quickly realize value by achieving customer engagement,energy efficiency, demand response, and operational effectivenessobjectives through transforming customer relationships, andmaximizing the value of their demand-side resources. EnerNOCalso works directly with C&I customers to optimize energy use,improve occupant comfort, manage peak demand, and drive downcosts.

Sean MactavishSenior Manager, Sales Engineering576 Seymour Street, Suite 600Vancouver, BC V6B [email protected]

Enghouse InteractiveBooth #1012

Enghouse Interactive is a global leader in providing on-premise,cloud-based and hybrid solutions and maximize the value of everycustomer interaction. Enghouse Interactive’s comprehensiveportfolio of interaction management solutions span omni-channelcall centers, computer telephony integration (CTI), self-serviceinteractive voice response (IVR), knowledge management, operatorconsoles, call recording and quality monitoring, media voiceservices, and outbound dialers. With Enghouse Interactivesolutions, your customers can reach you anytime, anywhere, andanyhow.

Scott LoganMarketing Director2095 W Pinnacle Peak Road, Suite 110Phoenix, AZ 85027scott.logan@enghouse.com602.789.2762www.enghouseinteractive.com

20

EOSBooth #120

For three decades, EOS has worked in the partnership with some ofAmerica’s leading consumer services companies to strengthen theirconnection with their customers through effective, professionalcustomer care and accounts receivable management. Our uniquestaffing configurations, strong compliance culture and resources toinvest in growth enable us to offer innovative, technology-basedsolutions to America’s utility companies. EOS offers comprehensivesolutions that support a wide range of utility industry needs.

Daniel BakerVice President of enterprise Sales700 Longwater DriveNorwell, MA [email protected]

Exceleron Software, LLCBooth #729

Through MyUsage.com and mobile apps, consumers can managetheir prepaid account by monitoring account balances and receivingalerts via text, phone calls, and email. Exceleron’s prepaid offeringdecreases write-offs, payment arrangements and disconnections forthe utility while saving the consumer on deposits, late fees anddisconnection fees. With over 90 prepaid implementations – adozen of which are mutli-service (electric, gas, water) —Exceleron’s patented web-based solution is the first step in asuccessful prepaid program.

Bob FinleySales Director5440 Harvest Hill Rd, Suite 233Dallas, TX [email protected]

Excergy CorporationBooth #119

Excergy is the emerging leader in utility consulting and systemimplementation. By bringing consulting and implementation know-how together, we help utilities create robust solutions that addresstechnology, business process transformation, change managementand customer management. Excergy’s suite of CIS/CX services forelectric, gas and water utilities includes evaluation of the existingenvironment, process improvement to leverage smart gridinvestments, customer engagement approaches, CIS implementationexecutive education & Coaching, and general program and projectmanagement services.

Andy ZetlanVice President3773 Cherry Creek N Drive, Suite 575Denver, CO [email protected]

Experian Data QualityBooth #1026

Experian Data Quality is a global leader in providing data qualitysoftware and services. We help our clients to proactively managethe quality of their data through world class validation, matching,enrichment and profiling capabilities. With flexible SaaS and on-premise deployment models, Experian Data Quality software allowsorganizations around the world to truly connect with theircustomers by delivering intelligent interactions, every time.

Joe LangEnterprise Account Director125 Summer Street, Suite 1910Boston, MA [email protected]

EYBooth #919

Improving business performance while managing risk is anincreasingly complex challenge for utility companies. Whether yourfocus is broad business and IT transformation or engaging yourcustomers more effectively, having the right advisors on your sidecan make all the difference. EY’s Global Power & Utilities teambrings together a worldwide team of professionals to offer IT andbusiness strategy, systems implementation, and managed services.We use proven, innovative methodologies to help you resolve yourmost challenging business problems, improve performance andbuild sustainable stakeholder confidence for the long term.

Rachel AndersonAssistant Director, Global Brand, Marketing & Communications |Advisory, Power & Utilities and Oil & Gas Sectors999 Third Avenue, Suite 3500Seattle, WA [email protected]

Fidelity ExpressBooth #630

Fidelity Express specializes in handling walk in bill payments forover 100 contracted billers across our service area. We also offerother financial servers that our end users and your customers needevery day. After over 25 years in business we believe that ourbusiness is making yours better.

Scarlett GibbinsSales Support Manager1001 Main StreetSulpher Springs, TX [email protected] x4252www.fidelityexpress.com

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FISBooth #130

FIS Customer Engagement Solutions are focused on providing yourcustomers a superior and consistent experience across allcommunication and billing channels. Why integrate customercommunication design and production, print/mail services,ePresentment and traditional (check, POS) and digital paymentsolutions? This single vendor approach improves customerexperience, supports the brand, reduces cost and increaseseAdoption. Stop by booth 130 and let FIS share peer experiencesthat can impact your company and customers today.

Kelly MaherCustomer Engagement Solutions Sales Executive11000 West Lake Park DriveMilwaukee, WI [email protected]

FiservBooth #925

Fiserv is a leading global provider of information technologysystems. Our multi-channel solutions reach customers via mobile,online banking, biller website, walk-in, IVR and CSR channels. Ourintegrated, cost-effective billing and payment solutions includeelectronic and paper bill production and distribution, expedited andrecurring bill payment, e-lockbox and remittance processing.Billing organizations of all sizes and industries have been relyingon Fiserv solutions and expertise to reduce costs, drive revenue andincrease customer satisfaction for over 30 years.

Joan SkimmonsSr. Vice President, Sales Programs255 Fiserv DriveBrookfield, WI [email protected]/billers

GC ServicesBooth #931

GC Services provides customer care and accounts receivableoutsourcing solutions for partners in both the regulated andderegulated utility markets. We handle our clients’ customer calls,emails, and web chats including general account inquiries,enrollments/acquisitions, service starts/stops/transfers, billing/payment arrangements, retention services, collections and muchmore. Our proven processes are focused on delivering brandprotection, customer care, compliance, and performance results.

Lori BennettDirector of Business Development6330 GulftonHouston, TX [email protected]

Greentech MediaBooth #934

Greentech Media delivers business-to-business news, marketanalysis and conferences that inform and connect players in theglobal clean energy market. Our coverage area extends across theclean energy industry with a focus on solar power and the electricutility market’s evolution. Greentech Media’s industry-leadingcoverage is provided by a team of analysts from our marketintelligence arm, GTM Research, as well as our world-classjournalists and global network of expert contributors.

160 State Street, 4th FloorBoston, MA [email protected]

Hansen Technologies, Ltd.Booth #413

The Hansen Technologies Group (ASX: HSN) is a global companythat develops, implements and supports proprietary customer careand billing solutions for service providers within the energy, PAYTV and telecommunications sectors in 40+ countries. The Hansenfamily of products, which has grown since 1971 to include: Banner,HUB, ICC, NirvanaSoft, Peace and the Utilisoft product set alsooffers outsourcing and facilities management services.

Grace SamodalGlobal Marketing Director2111 Palomar Airport Road, Suite 200Carlsbad, CA [email protected]

Harris UtilitiesBooth #302

Harris Utilities is a leading provider of advanced enterprisesoftware solutions that meet the rapidly evolving needs of electric,water and gas utilities throughout North America and theCaribbean. Harris Utilities has grown into a family of eightcompanies with more than 600 employees, and thousands ofcustomers. With unparalleled expertise and industry insight, wedevelop and support the spectrum of software solutions that utilitiesneed to manage their resources responsibly, enhance operationalefficiencies and improve customer service.

Rob DiMurroGroup President1 Antares Drive, Suite 400Ottawa, ON K2E 8C4Canadardimurro@harriscomputer.com613.226.5511www.harrisutilities.com

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HomeServe USABooth #629

Operating in the US for 11 and globally for 21 years, HomeServeUSA is the leading provider of emergency home repair service plansfor water service and sewer/septic lines, plumbing and drainage,interior and exterior electrical wiring, as well as heating and coolingsystems. HomeServe specializes in providing turnkeyimplementation with unsurpassed customer satisfaction, best-in-class contractors, and unparalleled marketing expertise. We partnerwith many of the nation’s leading water, gas, and electrical utilities.

Peter ButtrickVice President601 Merritt 7, Floor 6Norwalk, CT 06851businessdevelopment@homeserveusa.com888.777.1175www.homeserveusa.com

HPBooth #525

HP Payment Services provides payment processing services thatleverage mobile apps, web, IVR, and over-the-counter transactions.The HP Prepaid solution provides utilities with a fully integratedprepaid service that helps reduce DSO, bad debt, and provides afinancially-advantageous option for customers. HP’s mobile appssupport both prepaid and postpay solutions that can be branded andcustomized for utilities. HP has been processing paymenttransactions for utilities for over 20 years.

Al WilliamsSales Executive, Americas5400 Legacy DrivePlano, TX [email protected]

IBMBooth #901

Energy and utility companies need to revitalize their customerinteractions by understanding their customer’s behaviors andexpectations more deeply than ever before – and they need toengage with customers in personalized ways using the digital,social, or mobile channels consumers prefer.IBM helps energy and utility companies around the globe betterengage with customers. Visit us to learn how you can deliver theexperiences your customers want – even the ones they aren’texpecting.

Cheryl D. LinderCustomer Operations Solution Development Leader1385 NW Amberglen PkwyHillsboro, OR [email protected]/energy

iFactorBooth #519

iFactor develops software products and delivers completecommunication solutions for the utility sector, deliveringinformation to more than 150 million people in North Americathrough deployments at more than 45 utility companies. iFactor’sproducts and solutions enable utilities to leverage connectedtechnologies such as the web, mobile web, and smartphones tointeract with their customers.

Brad SileoVice President Business Development60 E Rio Salado Parkway, Suite 715Tempe, AZ 85281sales@ifactorconsulting.com480.584.3041www.ifactorconsulting.com

InfoSendBooth #115

InfoSend is a Billing Service Provider utilizing the most advancedapproach to offer innovative solutions for organizations seekingeBilling, ePayment, data processing, and bill print & mail services.With geographically positioned production facilities in SouthernCalifornia, the Midwest and Texas, InfoSend’s clients receiveefficient and reliable document delivery service, nationwidecoverage and disaster recovery protection. Billers deserve anapproach that works, and InfoSend provides that by customizingsolutions to fit our clients’ needs while significantly reducing totaloverhead costs. Together, let’s reach your customers moreeffectively.

Russ AlbertiDistrict Sales Manager4240 East La Palma AvenueAnaheim, CA [email protected]

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Infosys LimitedBooth #1023

Infosys is a global leader in consulting, technology, outsourcing andnext-generation services. We enable clients, in more than 50countries, to stay a step ahead of emerging business trends andoutperform the competition. We help them transform and thrive in achanging world by co-creating breakthrough solutions that combinestrategic insights and execution excellence.

Visit us to see how Infosys (NYSE: INFY), with US$8.25 B inannual revenues and 165,000+ employees, is helping enterprisesrenew themselves while also creating new avenues to generatevalue.

Bill FenstermakerSenior Sales Manager6100 Tennyson Parkway, Suite 200Plano, TX [email protected]

INLETBooth #102

Inlet™ is a technology platform that enables companies to securelydeliver digital documents across multiple consumer destinations,such as digital mailboxes, cloud storage providers, online bank sitesand more. With just a single integration into Inlet, companies canbenefit from an expanding digital ecosystem, reach millions ofconsumers, and further drive their multi-channel strategies forpaperless adoption. As a joint venture between Pitney Bowes andBroadridge, Inlet incorporates the expertise and trust from theseglobal technology and commerce leaders.

Michael PompaExecutive Director, Business DevelopmentLos Angeles, [email protected]

InsightAtlast, LLCBooth #122

InsightAtlast has helped utilities save money and increaseproductivity through field force automation since 1999. OurSOSMobile software provides intelligent scheduling, mobiledispatch and real-time updates to and from the field, affordablyautomating a utility’s entire mobile workforce. As integrationexperts, SOSMobile is designed to capture and update orders/data from multiple sources, including its own database. This givesfield personnel access to needed information, and the office thetools to effectively manage field resources.

Susan FischerPartner1 Elm StreetMilford, NH [email protected]

Interactive IntelligenceBooth #536

Interactive Intelligence Group Inc. is a global provider of softwareand services for collaboration, communications and customerengagement. The company’s unified IP communications solutionswhich can be deployed via the cloud or on-premises are backed bymore than 6,000 organizations worldwide.

Linda RitchieDirector, Demand Generation7601 Interactive WayIndianapolis, IN 46278317.872.3000www.inin.com

Interior ConceptsBooth #329

Interior Concepts is an industry leader in designing, manufacturing,and installing furniture for customer support and officeenvironments. Drawing from decades of experience in designingand manufacturing high quality, made in the USA commercialbusiness furniture, Interior Concepts is your #1 choice for callcenter and office furniture. Contact us to start a free, no obligationquote at 800-678-5550.

Jennifer WayMarketing Manager18525 Trimble CourtSpring Lake, MI 49456jway@interiorconcepts.com616.842.5550www.interiorconcepts.com

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Invoice Cloud, Inc.Booth #319

Invoice Cloud (IC) offers the highest adopting, electronic billpresentment & payment (EBPP) service for municipalities andutilities, supporting fee and/or absorbed models. Better than “boltedon” e-billing services, IC’s simple user interface was integratedwith billing software from the start for easy payment reconciliation,customer communications and a self-service paperless program.Our suite of real-time, e-payment solutions includes mobile, web,IVR, Online Bank, automatic and scheduled payments, debit, credit,e-check and paper check conversion.

Bob BennettChief Executive Officer35 Braintree Hill Office Park, Suite 100Braintree, MA [email protected]

ItinerisBooth #701

Itineris is a global technology company focused on delivering CIS/ERP solutions and services for energy and water utilities. AMicrosoft Gold Partner for ERP, Itineris is the developer ofUMAX®, a combined customer information system (CIS) and ERPbuilt on the Microsoft Dynamics AX platform and built specificallyfor the business and customer care needs of utilities.

Kevin ClanceySenior Vice President Business Development, North AmericaPO Box 680451Marietta, GA [email protected]

Itron, Inc.Booth #607

Itron is a world-leading technology and services company dedicatedto the resourceful use of energy and water. Our broad productportfolio includes electricity, gas, water and thermal energymeasurement devices and control technology; communicationssystems; software; and services. With thousands of employeessupporting nearly 8,000 customers in more than 100 countries, Itronapplies knowledge and technology to better manage energy andwater resources. Join us in creating a more resourceful world.

Bruce HustaDirector of System Sales64 Emily RoadMarlborough, CT [email protected]

JOMAR SOFTCORP INTERNATIONAL INC.Booth #1005

JOMAR ‘Next Generation’ Smart Grid Utility Software integratesApple and Google smartphones/tablets with the customerinformation system, meter data management and ERP that have acommon architecture setting new standards for utility systems. Bigdata analytics benchmarked at 10 million smart meters and the userconfigurable business rules engine provide meter data formonitoring smart meters and the AMI network, the CIS billingengine and outage management support available on multiplatformsand JOMAR hosting services.

John BlasmanChief Executive Office1760 Bishop StreetCambridge, Ontario N1T 1J5Canadasales@jomarsoftcorp.com519.740.0510www.jomarsoftcorp.com

Kloudgin Inc.Booth #106

Kloudgin is a leading provider of big data & mobile based fieldservice management cloud solutions. Our machine learning basedIntelligent Optimization engine accurately predicts task and traveltimes for service-orders by analyzing historical data, real-timetraffic, social and sensor data. The results are highly optimizedwork routes which deliver unprecedented operational efficiency andimprove customer experience. Other Kloudgin mobile native apps(iOS/android with OFFLINE) for utilities are TimeCard, ESRI/GIS,FireFlow, Valve Exercising and Collaboration.

Vikram TakruPresident440 N. Wolfe RoadSunnyvale, CA [email protected]

KPMGBooth #908

KPMG International is a global network of professional firmsproviding audit, tax, and advisory services. We operate in 155countries and have more than 162,000 professionals, including9,000 partners, working in member firms around the world. Ourpurpose is to turn knowledge into value for the benefit of ourclients, our people, and the capital markets. Our member firms aimto provide clients with a globally consistent set of multidisciplinaryfinancial and accounting services based on deep industryknowledge.

Shane HendricksAdvisory Managing Director717 North Harwood StreetDallas, TX 75201shanehendricksWkpmg.com214.840.2063www.kpmg.com

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KUBRABooth #424

KUBRA provides customer interaction management solutions tosome of the largest utility organizations across North America. Ourportfolio of integrated multi-channel outsource solutions includedocument print and mailing, e-billing and self-service, documentmanagement, and payment solutions. With over 400 clients and 1billion customer interactions annually, KUBRA delivers innovative,performance-driven value to its clients every day.

Braden ShortVice President Sales and Client Relations955 Freeport ParkwayCoppell, TX [email protected]

Level OneBooth #719

Level One provides expert document creation and applicationdevelopment services that support multi-channel document deliveryand payment. Both licensed and hosted options are available andare fully supported by knowledgeable specialists with industryexpertise to ensure that the selection of Level One will optimizefinancial results, enhance the effectiveness of mission-criticalcustomer communications, accelerate payments and increasecustomer retention.

John BolandPresident and CEO3 Great Valley Parkway, Suite 100Malvern, PA [email protected]

LexisNexisBooth #518

LexisNexis Risk Solutions (www.lexisnexis.com/risk) is a leader inproviding essential information that helps customers across allindustries and government predict, assess and manage risk.Combining cutting-edge technology, unique data and advancedanalytics, LexisNexis Risk Solutions provides products and servicesthat address evolving client needs in the risk sector while upholdingthe highest standards of security and privacy. LexisNexis RiskSolutions is part of Reed Elsevier, a leading global provider ofprofessional information solutions.

1000 Alderman DriveAlpharetta, GA 30005800.869.0751www.lexisnexis.com/risk

LiveVox, Inc.Booth #234

LiveVox is a leading provider of cloud contact center solutions forenterprise operations. Through a patented PCI-certified cloudplatform and redundant IP/MPLS mesh, it delivers true multi-tenanthighly scalable and burstable contact center solutions such as ACD,predictive dialer, IVR, centralized call recording, business analyticsand compliance suite. LiveVox enables fast deployment of contactcenter solutions from the cloud, while offering customers fullcontrol to manage their day-to-day business requirements in a costefficient way.

Allan GuthrieLead Generation Manager8390 E. Crescent Pkwy, Suite275Greenwood Village, CO [email protected]

MECOMS™ by Ferranti Computer SystemsBooth #619

Ferranti Computer Systems is an international company focusingwith the MECOMS™ software solution at improving andautomating the business processes of electricity, gas, water andthermal companies, both in regulated and deregulated markets.MECOMS™ is a configurable and modular meter data management(MDM) and customer information system (CIS) that enables you toconfigure close to the standard and as efficient as possible. Ferrantiis Microsoft’s priority global partner in the utilities industry.

Marc CrauwelsDirector Strategic SalesNoorderlaan 139Antwerp, Belgium [email protected]+32 475 709462www.mecoms.com

Meridian Integration, LLCBooth #1001

Meridian Integration, a trusted leader in the utility industry, is asoftware development, consulting and managed services firmspecializing in utility software. Our consulting specialists havedecades of experience in utility CRM & ERM implementation andsupport. Our product development group offers a wide range ofvalue-added software solutions resulting in immediate cost savingsand a more productive workforce. An industry leader in changemanagement, we help organizations adapt to new businessprocesses and technologies. We focus on helping our customersidentify options.

Zendrick CunninghamManaging Director822 A1A N, Suite 310Ponte Vedra Beach, FL 32082zcunningham@meridian-integration.com904.866.9476www.meridian-integration.com

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Metrix Matrix, Inc.Booth #1011

Our Specialty: actionable satisfaction research programscustomized for your specific needs.

Our Goal: deliver reliable, timely and actionable customer derivedinsights.Our Deliverables: multi-channel data collection, real-time emailalerts, customizable online reporting, statistical analysis, customsummary reports and key driver/impact analysis reports.

Donna FordDirector of Account Service785 Elmgrove RoadRochester, NY [email protected] X106www.metrixmatrix.com

MicrosoftBooth #1000

Parature, from Microsoft, is a leading provider of cloud-basedcustomer service software. Used by more than 500 customers and100 million end users, Parature powers amazing customerexperiences with unified knowledge management, self-service andmulti-channel customer care solutions.

Robert YoungSales Specialist12012 Sunset Hills Drive, Suite 100Reston, VA [email protected]

Milestone Utility Services, Inc.Booth #520

Milestone offers a multi-channel customer engagement solution,Milestone Customer Self Service Portal; and continues to provideprofessional CIS services for strategy, solution delivery, andapplication support services to the energy and utility industries forend-to-end CIS solutions needs. Services include: implementations,migrations; CIS data cleansing and conversions; productionsupport; Oracle technology upgrades; staff augmentation. We haveexperienced consultants knowledgeable in Customer Suite, OracleCC&B, SAP CRM&B, and Harris. Milestone’s demonstratedsuccess keeps customers coming back.

Linda Lee LukasBusiness Development11830 NW 4th StreetPlantation, FL [email protected]

Millennium Consulting LLCBooth #631

Since 2003 Millennium Consulting LLC provides IT, advisory andprofessional services to utility and government agencies. We offerthe necessary tools to achieve optimum project value and maximizeyour technology investments. Our premier services include RFPdevelopment, vendor selection, contract negotiations, staffaugmentation, product development, upgrades, rates configuration,technical support, and project delivery services. Our consultantsoffer 30+ years of industry expertise. We listen to our clients.

Jay ColmeneroPresident1433 Lake Highland DriveOrlando, FL 32803jaycolmenero@millenniumconsultingllc.com407.276.3230www.millenniumconsultingllc.com

MosaicBooth #218

Mosaic is a trusted training and workforce development consultingfirm that prepares employees for new call center systems andtechnologies. We have deep industry experience leading trainingprojects for CIS software implementations. Mosaic knows thecustomer service culture within the utility industry and understandshow to increase user adoption and create competent employees.

Sarah PiperManager, Business Development555 South Renton Village Place, Suite 280Renton, WA [email protected]

NACHA - The Electronic PaymentsAssociationBooth #928

NACHA serves as trustee of the ACH Network enabling paymentssuch as direct deposit and direct payment via ACH. As a self-governing, collaborative rule maker and educator, NACHA helps toexpand and diversify electronic payments, ensuring the Networkremains universal and secure, creating value and enablinginnovation for all participants.

Robert Unger, AAPSr. Director, Product Management & Strategic Corporate Alliances2550 Wasser Terrace, Suite 400Herndon, VA [email protected]

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NebuLogic TechnologiesBooth #1006

NebuLogic Technologies is an ISO 9001:2008 certified TexasCorporation established in 1995. NebuLogic is a Texas HUB(Historically Underutilized Business) certified MBE Company.NebuLogic is an Oracle Platinum Solution Implementation partnerand specializes in delivering comprehensive enterprise class andSaaS based service, sales, marketing, process and policy automationsolutions using Oracle application stack. NebuLogic implementssolutions and provides hosting, support and maintenance services toits clients worldwide.

Nivas NallanthiChief Executive Officer5700 Granite Pkwy, Suite 405Plano, TX [email protected]

NexantBooth #419

Nexant is a global software and services company that helpsutilities navigate a changing landscape and enable theimplementation of smart grid, clean energy and demandmanagement initiatives. Nexant solutions help utilities embrace acustomer-centric model that aligns strategic planning, gridoperations and demand side management to improve customerengagement, boost operational efficiency, reduce costs and achievesuperior business results.

Matt FitzhenryMarket Development Manager120 E Liberty Drive, Suite 260Wheaton, IL [email protected]

Noise Consulting GroupBooth #720

Noise Consulting Group is a utility focused minority-owned IT andstrategy consulting firm that provides strategy consulting, systemsintegration, project management, quality assurance and staffaugmentation services throughout the US and Canada. Our utilityconsulting division is comprised of talented experts with extensiveknowledge of utility operations, systems and best practices. Weleverage our expertise to help client’s design and implementbusiness and technical solutions to achieve operational andregulatory goals and realize ROI.

Angelia JohnsonChief Executive Officer8875 Hidden River Parkway, Suite 300Tampa, FL [email protected]

ONLINE Utility ExchangeBooth #113

The ONLINE Utility Exchange, our premier bad-debt managementtool, is the overwhelming choice of utility providers nationwidewho want to eliminate their bad debt via enhanced credit reportsand industry-leading collections services. Available via the internetor through integrations with leading CIS platforms, the ONLINEUtility Exchange also offers tools to help utilities comply withimportant regulations, including the Red Flag Rules. In addition,ONLINE offers state of the art bad debt collection services toutilities across North America.

Mike GibsonSales ManagerPO Box 1489Winterville, NC 27858michael@onlineis.com252.754.1605www.onlineutilityexchange.com

OpowerBooth #612

Opower is a technology company that combines behavioral science,data management, and insightful analytics to transform the wayutilities relate to their customers. Opower’s customer engagementplatform enables utilities to empower their customers at momentsthat matter through proactive communications that drive energysavings, increase customer engagement and satisfaction, and lowercustomer operation costs. Opower’s software has been deployed tomore than 95 utility partners around the world and reaches morethan 50 million households and businesses.

Stephanie SlomeMarketing Manager760 Market StreetSan Francisco, CA [email protected]

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Oracle UtilitiesBooth #503

Oracle Utilities delivers proven applications that deliver greatervalue, faster, to help electric, gas and water utilities achieveincreased customer satisfaction, enhanced operational efficiencyand performance excellence. Our customer care and billing,network management, work and asset, mobile workforce, meter datamanagement and cloud analytics integrate with Oracle’s leadingenterprise applications, BI tools, middleware, databasetechnologies, servers and storage. The software enables customersto adapt more nimbly to market deregulation, meet ever-evolvingcustomer demands and deliver on environmental conservationcommitments.

Misti BaileyBusiness Development Manager500 Northpark 1100 Abernathy RoadAtlanta, GA [email protected]

Origin Consulting, LLCBooth #813

Origin Consulting, LLC. provides Implementation Services forOracle Utilities Products. Our team has extensive experience inimplementing and enhancing Utility solutions utilizing variousapproaches. We offer solutions for full or partial productreplacements, upgrades, introduction of new product features andvarious support options. Our goal is to partner with Utilities to gainoperating efficiencies across their business, from financialassurance and regulatory issues to improved customer service andsatisfaction.

Pam GlanvillPresident11942 S 69th AvenuePalos Heights, IL 60463pglanvill@originonsults.com973.727.8732www.originconsults.com

OSG Billing ServicesBooth #531

OSG is a next-generation business technology partner with over 20years of experience providing comprehensive electronic billing andprint and mail solutions. Our fully-integrated, multi-channelplatform leverages your invoice package as an important customercommunication touchpoint while giving you the security andexpertise you expect from an experienced billing provider.

John AdamsDistrict Sales Manager100 West Forest Avenue, Suite GEnglewood, NJ [email protected] x269www.osgbilling.com

Pace Public PayBooth #627

Pace Public Pay is a full-service payment technology provideroffering comprehensive support to software and service companiesserving government entities. Pace has built a foundation ofknowledge about how government entities transact with citizens,and we have engineered a turnkey payment processing platformspecifically for public sector use. Together with our softwarepartners we provide compelling solutions for our public sectorclients, serving their unique needs and leading to growth for ourmutual businesses.

Mark SchermannExecutive Director, Integrated Payments30 Burton Hills Boulevard, Suite 100Nashville, TN [email protected]

PaymentusBooth #436

With more than 1000 clients and 300 million transactions annually,Paymentus is an established leader in secure paperless billing andpayment solutions. Our customer engagement and paymentplatform allows direct-billing organizations to provide a unifiedcustomer experience that includes online, mobile, IVR, text, kiosk,and agent-assisted bill-pay channels, as well as a full range ofcustomer communication options.

Jerry PortocalisSenior Vice President13024 Ballantyne Corporate Place, Suite 450Charlotte, NC [email protected]

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PaymentVisionBooth #728

PaymentVision is a U.S.- based company that offers a PCIcompliant payment gateway that simplifies how businesses bill andcollect electronic payments.

Jim PhelanSenior Vice President of Sales9801 Washingtonian Blvd, Suite 200Gaithersburg, MD [email protected]

PayNearMeBooth #325

PayNearMe offers the safest and most convenient way for utilitycompanies to accept cash for bills. Consumers can make cashpayments in their own neighborhood in less than 60 secondsthrough PayNearMe’s network of 17,000 authorized retail locationsacross the U.S., including 7-Eleven®, Family Dollar® and ACECash Express® stores.

Tom MelvinVice President, General Manager292 Gibraltar Drive, Suite 104Sunnyvale, CA [email protected]/en/industries/utilities/

Penn Credit CorporationBooth #830

Penn Credit is a leading provider of accounts receivablemanagement services to both public and private utilities throughoutthe United States. We use the latest technology and highest ethicalstandards to earn an unsurpassed reputation for attaining optimumresults and a superior level of service for our clients. Our servicesinclude bad debt collection, pre-collection as well as low incomeand pre-disconnect calling campaigns.

Rhett DonagherManager of Sales and Marketing916 South 14th StreetHarrisburg, PA [email protected] x 3003www.penncredit.com

Performance Technology Partners (PTP)Booth #1030

PTP partners with utility companies across the U.S. to integratenimble, multichannel customer experience (CX) solutions thatoperate as a competitive advantage. By pairing decades of industryexperience with a technology agnostic approach, PTP staysconnected to your business drivers while enabling a 360° view ofthe customer to increase loyalty and satisfaction. PTP understandshow to efficiently manage compliance and security demands,optimize workflow and breakdown silos to build customerconnections through seamless communication.

Gil BenelliSenior Account Executive11341 Gold Express Drive, Suite 160Gold River, CA 95670gil.benelli@performtechnology.com770.329.2892www.performtechnology.com

Pinnacle Data SystemsBooth #121

With locations in Atlanta, Birmingham and Phoenix, Pinnacle DataSystems manages and delivers millions of print and electronicdocuments every month for large and small utilities. We offer full-color printing, graphic design, lightning-fast turnaround and one-on-one client service. PDS has been turning complex data streamsinto clear communication for many years.

Mitch AndersonVice President350 Automation WayBirmingham, AL 35210mitch.anderson@pinnacledatasystems.com205.370.5637www.pinnacledatasystems.com

PlanetEcosystems, Inc.Booth #110

PlanetEcosystems helps utilities develop deep and loyal customerrelationships by delivering new sources of service value with its P-ECOSYS customer engagement platform. Deployable in just 60 to90 days, P-ECOSYS is the only platform that fully integrates theinteractions of utility customers, utility administrators, and EEcontractors. P-ECOSYS provides customer service professionalswith information and resources that give them deeper understandingof customers, reducing call handling needs and positioning them astrusted advisers.

V. Rory JonesCo-founder and Chief Executive201 Spear Street, Suite 1100San Francisco, CA 94105contact@planetecosystems.com855.732.0797www.planetecosystems.com

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Point & PayBooth #731

Point & Pay is an E-Service payment provider accepting Visa,MasterCard, American express, Discover and electronic checks. Allpayment types can be accepted via the web, phone, in your office,and on kiosk or mobile devices. We offer detailed real timereporting, integrations to many different software solutions, andeasy reconciliation.

Cindy BogackiSales Executive110 State Street E, Suite DOldsmar, FL [email protected] x1509www.pointandpay.com

PPLSolutionsBooth #125

For more than 10 years PPLSolutions has been providing customercare services to regulated utilities and de-regulated energyproviders. Everyone wants the highest quality and PPLS delivers it,providing customer care services for two JD Power award winners!Learn how others have partnered with PPLSolutions for calls,campaigns, collections and other services. Whether your goal is tofully outsource, conduct campaigns or for overflow, PPLS has theexperience and flexibility to support your business.

Christina ShackletonBusiness Development Manager2 N. Ninth StreetAllentown, PA [email protected]

Professional Recovery Consultants, Inc.Booth #529

Professional Recovery Consultants, Inc. has become a leadingprovider of fast, efficient, hassle-free debt recovery and accountsreceivable services. This is due to our concentration on clientservice while remaining on the cutting edge of new technology andcollection technique development. PRC focuses on reducing clients’overall receivable management costs, accelerating cash flow andreducing days outstanding by creating customized programs andachieving the highest possible recovery rates on collection accountswithout alienating slow-pay debtors.

Kathie CiprianoSenior Account Executive2700 Meridian Parkway, Suite 200Durham, NC 27713kcipriano@prorecoveryinc.com800.868.7724www.prorecoveryinc.com

Public Utilities Reports, Inc.Booth #235

Public Utilities Fortnightly, the monthly magazine known for itsexpert analysis and insight into the issues facing the energyindustry, covers regulatory issues, financial and economic news,technology updates and more. With editorial from a wide range ofexperts, we present perspective from all sides. We also offerwww.fortnightly.com, the best source of multi-media content, dataand analysis in the industry.

Joseph PaparelloPublisher11410 Isaac Newton Square, Suite 220Reston, VA [email protected]

PwCBooth #712

With over 4,000 industry-focused professionals globally—PwC’sPower & Utilities practice is well placed to help you develop awinning customer-centric strategy. From customer-engagementtools to cost and process improvements to product and serviceinnovations and technology, we have the people, solutions andmarket intelligence to help you navigate the profound changes youface. And come out ahead in the most critical metric of all —getting closer to your customer.

Steven ObosnenkoDirector213 Market StreetHarrisburg, PA [email protected]/us/utilities

RCHBooth #625

Founded in 1977, RCH has been delivering quantifiable results forFortune 500 companies for more than 35 years. We are one of thenation’s largest in-person customer contact companies providingteams of trained professionals for residential/commercial fieldservices. Each day thousands of customer contact specialists visitwith consumers in their homes and/or businesses in order to helpyour company generate higher delinquent balance recoveries beforedisconnect and reduce unnecessary truck rolls.

Erin ElmigerVice President, New Business Development301 Commerce DriveMoorestown, NJ [email protected]

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RedssonBooth #1028

Utility companies use Redsson’s Returned Mail Service to identifyproblem accounts that are at-risk for non-payment due toundelivered bills. We identify problems early and provideinformation, so you can fix them and retain the revenue stream. Orwhen problems can’t be fixed, you can quickly stop the bleedingand reduce costs to collect.

Lisa RossSenior Account Manager104 N Summit StreetToledo, OH [email protected]

RouteSmart Technologies, Inc.Booth #220

RouteSmart routing solutions are effective for electric, natural gas,and water utility meter reading operations, and allow you tovisualize and improve every detail of your routes. Visit our booth tolearn how you can reduce mileage and overtime through routeplanning and workload balancing.

Sean CarrollBusiness Development – Utilities8850 Stanford Boulevard, Suite 3250Columbia, MD [email protected]

SAP America, Inc.Booth #801

SAP is the leading provider of premise and cloud based utilitiessolutions worldwide. SAP for Utilities solutions help improveoperational efficiency, mitigate risk and increase profitability,helping clients gain enterprise-wide visibility for better decisionmaking and improved responsiveness in mission-critical areas.More than 3,900 utilities, in over 118 countries, in powergeneration, transmission, distribution, retail, gas, water, waste andrecycling run SAP Utilities software focusing on improving energyefficiencies and sustainability.

Rachel SerranoDirector, Industry Marketing3010 Highland PkwyDowners Grove, IL [email protected]/utilities

SilverBlaze Solutions Inc.Booth #1024

SilverBlaze is an award-winning developer of utility customerengagement software, working with electric, water, gas and otherutilities across the US, Canada and the Caribbean. Our CapricornUtility Customer Portal software (www.CapricornWSS.com)provides a full customer experience (account history andtransactions, charting, analytics, AMI, mobile) at very little cost.And our Apollo Workflow Enterprise software(www.ApolloWE.com) delivers intelligent utility customer webforms, fully configurable to your business needs.

David HartyDirector, Sales & Marketing9078 Leslie Street, Unit 2Richmond Hill, Ontario L4B [email protected] x24www.capricornwss.com

Simple EnergyBooth #418

Simple Energy is changing how millions of people save energy andhow utilities engage their customers. We use behavioral science, bigdata analytics, and digital marketing techniques to build softwarethat makes saving energy social, fun and simple. Our customerengagement program transforms consumption data into digitalexperiences that inspire people to take action. We are helpingpeople make sense of their energy usage, save more and enjoydoing so. Our mission is to help utilities better serve their customersand to create lasting change in the way people use energy.

Justin SegallPresident and Founder1215 Spruce St, Floor 3Boulder, CO [email protected]

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Smart Utility SystemsBooth #219

Smart Utility Systems (SUS) is a business solution company solelyfocused in the Energy and Utility sector with core areas ofconcentration in Customer Engagement, Mobile Workforce andBusiness Intelligence. SUS has delivered cutting edge technologyplatforms to major Energy & Utility Companies to support theirAdvanced / Smart Grid initiatives with Smart Customer Mobile(SCM®) – the #1 Utility Customer Engagement Platform, SmartMobile Workforce (SMW®) – the Next Generation MobileWorkforce Platform and Smart iQ™ – the leading utility focusedBusiness Intelligence platform.

Ken RobertsVice President, Sales2211 Michelson Drive, Suite 370Irvine, CA [email protected]

SocrataBooth #1014

Socrata helps public sector organizations improve transparency,citizen service, and data-driven decision-making. Socrata ServiceConnect enables government organizations to make their citizenservices data more transparent, accessible, and understandable tocitizens and other key stakeholders. The application takes citizenservices data and unlocks it in a visually appealing, mobile-responsive, intuitive, and engaging interface. Additionally, itprovides a powerful administrative interface that includes analyticaltools that help administrators gain insight into the citizen servicesthat people care about the most.

Ryan MannionOpen Text Expert83 S. King Street, Suite 107Seattle, WA [email protected]

SourceLinkBooth #124

SourceLink is a nationally recognized full service document andstatement solutions provider. We work with many verticals,including the utility industry, to provide a vast portfolio of servicesand solutions to support the needs for 100% accurate and securecritical communications. Our solutions include: statement redesign,color digital print, same day and 24-hour turn times, ePresentmentand ePayment.

Melissa TrammelStrategic Relationship Manager3303 W. Tech RoadMiamisburg, OH [email protected]

Split Rock Consulting, Inc.Booth #835

Split Rock offers consulting services along the full life cycle of CISimplementations from requirements gathering, CIS selection,project strategy and management to testing, training and businessprocess change. Split Rock resources have experience with CISprojects and products in a wide variety of roles and havecollectively spent decades in the utility industry. Let our utility andCIS experience along with our commitment to service and valuebring you and your utility project success.

Al TysonVice President2759 Brooks ridge DriveSun Prairie, WI 53590al.tyson@splitrockconsulting.com218.390.8803www.splitrockconsulting.com

Tata Consultancy ServicesBooth #1018

With over two decades of experience in the Utilities industry, TCSpartners with more than 90 utilities across the globe, supportingmore than 75 million water, 70 million electricity, and 20 milliongas consumers. The Utilities Value chain is changing. Generation isbecoming distributed; grids are becoming bi-directional, and Energyretail is becoming more focused on customer experience and newservices. We partner with utilities to re-imagine the utilitiesbusiness and offer solutions and services across the value chain.

Anumita BhattacharjeeHead of Marketing & Communications, Utilities Business Unit,TCSKensington B Wing, SEZ, PowaiMumbai, Maharashtra [email protected]+91 9225662748www.tcs.com

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Tech-Net Inc.Booth #421

Headquartered in Folsom, CA, Tech-Net specializes in SAPimplementation and Business Integration. Clients includeSacramento Municipal Utility District (SMUD), Consumers Energy,and California ISO. The company’s latest product suite includes aCustomer Preference Management Solution (CPMS) that is fullyintegrated within SAP-CRM framework. The solution is the first ofits kind and is helping its clients to reduce call volumes andimprove customer satisfaction. The company is also testing a beta-version of a Google Powered AMI solution that helps utilities dealwith emergencies more effectively and with minimal disruptions.

Prasad KetireddyVice President101 Parkshore Drive, Suite 100Folsom, CA [email protected]

TendrilBooth #1015

Tendril is defining data-driven Energy Services Management (ESM)for the evolving energy market. Our open, cloud-based softwareplatform provides the infrastructure, analytics and understandingrequired to deliver personalized energy services. This targetedapproach drives new business opportunities, delights consumersand has led to some of the industry’s highest engagement andsatisfaction rates. For more information, please follow us on Twitterat @Tendril.

Ken ManessVice President Business Development2580 55th Street, Suite 100Boulder, CO [email protected]

TIO NetworksBooth #930

TIO Networks is a cloud based multi-channel bill paymentprocessor that serves the largest telecom, wireless, cable and utilitynetwork operators in North America via our kiosk, clerk assisted,web and mobile payment solutions. With more than 65,000 physicallocation endpoints in our bill payment processing network, TIOsymbolizes fast, convenient and secure access to high quality billpayment services.

Amit VermaSenior Vice President1550-250 Howe StreetVancouver, BC V6C [email protected] X232www.tionetworks.com

TMG ConsultingBooth #313

TMG Consulting is a 100% utility-focused, unbiased IT advisoryfirm that has delivered more than 350 projects to over 250 public-and investor-owned utilities, evolving energy companies, and city,county and state governments since 1992.

Mario M. BauerCEO9210 Honeycomb DriveAustin, TX 78737mario.bauer@tmgconsulting.com720.244.1183www.tmgconsulting.com

Tyler TechnologiesBooth #929

Tyler Technologies has one focus — serving the public sector. Withmore than 13,000 clients, it is the largest company in the UnitedStates exclusively focused on providing integrated software andtechnology services to this market. Tyler delivers an expansiveportfolio of software solutions that spans the breadth and depth ofthe mission-critical services that local governments address daily.These comprehensive and easy-to-use applications streamlineprocesses and improve the flow of information throughout anorganization.

Mike KrisselSenior Account ExecutiveOne Tyler DriveYarmouth, ME [email protected]

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UsablenetBooth #1013

Usablenet is a mobile technology company. Over the past 14 yearswe have built award-winning user experiences for companies suchas ConEdison, PSEG and Waste Management. Our technologymeets the mobile needs of companies at every stage of their mobilejourney, even when they are constrained by legacy systems or stillbuilding out their API strategy. Our technology can be delivered asa managed service or as a platform for internal development.

David BroffmanStrategic Account Manager142 W 57th Street, Floor 7New York, NY [email protected]

UtilitecBooth #624

Utilitec is a leading provider of print and electronic billing solutionsfor utilities. We provide a customizable approach, flexiblepresentment options and unrivaled customer service to meet theunique demands of your industry. Utilitec’s integrated processesresult in efficiency and cost improvements while maintaining thehighest level of quality, accuracy and reliability. From datamanagement to distribution, we work with our utility clients todeliver bills for every customer everywhere.

Chris MacresBusiness Development Manager1911 Woodslee DriveTroy, MI [email protected]

Utility Solutions PartnersBooth #828

Utility Solutions Partners (USP) is comprised of experiencedprofessionals forming a premier system integration solutionprovider focused exclusively on the Oracle Utilities applicationplatform. USP provides experienced project and applicationexpertise for utilities offering. USP provides services for: projectimplementations, staff augmentation, project audits, rescue services,and quality assurance, CC&B upgrades and PSFT CIS migrations,client side services, hosting and cloud computing services, managedservices and off-shore development.

John SchulteVice President Business Development17511 Y StreetOmaha, NE 68135john.schulte@utilitysolutionsllc.com402.968.6634www.utilitysolutionsllc.com

Verint®Booth #428

Verint® is a global leader in Actionable Intelligence® solutions forcustomer engagement optimization, security intelligence, and fraud,risk and compliance. Today, more than 10,000 organizations in over180 countries use Verint solutions to improve enterpriseperformance.

In 2014, Verint acquired KANA® Software. KANA®, A Verint®Company, is a leading provider of cloud and on-premises customerservice solutions. KANA helps global organizations optimize theirengagements with consistent and contextual customer journeysacross employee, web, social, and mobile experience.

Michelle JonesMarketing Manager2550 Walsh Avenue, Suite 120Santa Clara, CA [email protected]

VertexOneBooth #513

From our VertexOne Software as a service platform, to consultingand analytics services, to BPO and customer experienceoutsourcing, Vertex helps utilities more efficiently deliver acompelling customer experience. Focused 100% on the utilitiesindustry, Vertex is a recognized leader in customer experience. Weserve more than 30 million customers for 50 electric, gas and waterclients across North America.

Maureen CoveneyExecutive Vice President, Business Development501 W. George Bush Highway, Suite 350Richardson, TX 75080maureen.coveney@vertexgroup.com760.224.0175www.vertexgroup.com

Voice Products, Inc.Booth #831

Voice Products and NICE Systems provide call center multimedia /telephone recording solutions, dispatch recording solutions,workforce management, performance management, workforceoptimization, customer relationship management, PCI compliance,audio analytics and video surveillance systems. NICE Systems offerthe most advanced and innovative integrations of multimedia touchpoints available today. NICE is a developmental partner with Cisco,Avaya, Motorola and provides a certified interface with many otherPBX and radio manufacturers. Visit the Voice Products booth formore information.

Brett JohnsonRegional Sales Manager8555 E. 32nd Street NorthWichita, KS [email protected]

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WendiaBooth #112

Wendia helps local governments get incredible management insightinto the issues and concerns of citizens, provide a single point ofcontact for citizens enabling them to receive government servicesand responses much quicker and easier, and achieve much greaterefficiency with the automation of manual processes. Wendiaprovides all of this through Wendia Customer Service Request and311 software solutions, best practices consulting, andimplementation expertise; leading to world class customer servicein local government.

Brant HarnoisRegional Sales Executive1527 North Technology Way, Building AOrem, UT [email protected]/311-csr

West Monroe PartnersBooth #1029

West Monroe Partners has particular expertise in helping utilitiesappeal to targeted audiences through both emotions and logic,building grassroots community support to advocate on a utility’sbehalf, and developing transparent, bi-directional communicationflow that both educates and is receptive to your customers’concerns. West Monroe Partners understands the organization-widechange required to create a positive and consistent customerexperience.

Dave TilsonDirector222 W. Adams Street, 11th FloorChicago, IL 60606dtilson@westmonroepartners.com312.980.9449www.WestMonroePartners.com

West, Corp and Twenty First CenturyCommunicationsBooth #236

West and subsidiary Twenty First Century Communications (TFCC)empower utilities to effectively engage and service customers ontheir own terms. Our cloud-based customer experience andtechnology integration solutions and industry expertise strategicallysupport a utility’s unique environment to enable seamlesscommunication across multiple channels. West and TFCC havenearly 30 years of experience building meaningful connections,enhancing productivity, increasing profitability and exceedingexpectations for clients in various industries.

Jody KistaitisDirector of Sales11650 Miracle Hills DriveOmaha, NE [email protected]

Western Union® PaymentsBooth #825

Western Union® Payments partners with the country’s mostinnovative utilities to provide customized presentment and paymentstrategies that deliver real value. We offer comprehensiveelectronic, mobile and walk-in solutions, all of which are based onfree consultation and analysis services that provide our clients withgenuine insight.

Randy VyskocilVice President, Vertical Sales199 Water Street Floor 29New York, NY 10038randy.vyskocil@westernunion.com973.760.7394www.payments.westernunion.com

Wipro LtdBooth #213Wipro Ltd. is a leading information technology, consulting andbusiness process services company that delivers solutions to enableits clients do business better. Wipro delivers winning businessoutcomes through deep industry experience and a 360º view of“Business through Technology,” helping clients create successfuland adaptive businesses. Recognized globally for its comprehensiveportfolio of services, a practitioner’s approach to deliveringinnovation, and an organization wide commitment to sustainability,Wipro serves clients in 175+ cities across 6 continents.

Abhay SachdevRegional Director, Utilities (US & Canada)2 Tower Center Boulevard, Suite 2200East Brunswick, NJ [email protected]

WNS Global ServicesBooth #924

WNS is a leading global business process management companyoffering business value to 200+ global clients across key industryverticals, including utilities, banking & financial services,insurance, travel & transportation and retail & consumer packagedgoods among others. WNS operates through 37 delivery centersspread across 10 countries.

Tom McDonnellVice President – Utilities15 Exchange PlaceJersey City, NJ [email protected]

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