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Exclusion Schemes: reducing high street crime and anti-social
behaviour
Welcome
Exclusion Schemes: reducing high street crime and anti-social
behaviourGabi StirlingEditor, CRP News
Overview and introduction to the day; What is an Exclusion Scheme? What is its legal basis – and what are the legal obligations of its members? The benefits to business crime reduction partnerships; Good Practice; the Future
Session 1: 10.00 to 10.30
Keynote Presentation
What is an Exclusion Scheme?
• Members, Offenders and Exclusions
• DIY Justice system• Punishment • Benefits of Exclusion Schemes• ‘Localism’ in action
Legal basis of Exclusion
• Common Law Right of Exclusion• Equalities Act• Role of police• Human Rights Act • Data Protection Act• Best Practice
How do Exclusion Schemes work in practice?
• Rules• Functions• Administration
Partnerships and Exclusion Schemes
• Exclusion Schemes = ‘clubs’• Involvement with non-Members =
Partnerships• Police• Court system• Local government• Now more than ever
Funding
• All but the smallest Schemes need money
• Radio systems• Third-party sources• Own revenue-stream• Continuing role for ‘seed’ funding
Localism and Interworking
• Exclusion Schemes are local• What is ‘local’?• Non-urban, rural areas?• Displacement• Importance of inter-working
The Future
• New technology, private security, internet
• Spending cuts• Police and Crime Commissioners• New government judicial
strategies • Restorative Justice
Exclusion Schemes: reducing high street crime and anti-social
behaviour
Session 2: 10.30 to 11.00
Local crime reduction partnerships in practice
Bill MossTown Centre Manager, Maidstone
Real life: practical experience of running a successful exclusion scheme; working with police and other partners; extending the remit; delivering member benefits
Partnerships in Practice
Bill Moss
Town Centre Manager
Maidstone
Partnerships in Practice
• 70,000 Homes• 150,000 Residents• 2.4% Current unemployment rate• 10,000 Target for new jobs by 2026
Partnerships in Practice
• Biggest shopping town in Kent
• Biggest shopping town spend in Kent
• Biggest night economy in Kent
• TCM represents more than 75% of retail floorspace
Partnerships in Practice
• 650 face to face businesses• 50% National – 50% Independent• 10% Empty units• 1,500 people employed in night economy• 20,000 clubbers each weekend• £65m pa night economy spend• 3,500 meals served on a typical Saturday
Partnerships in Practice• TCM lead the town centre crime reduction partnership• Manage and finance Maidstone Shopmobility• Manage and finance Urban Blue• Active member of the Fair Trade Group• Active members of special project groups e.g. Battle of
Maidstone Re-enactment; St George’s Day• Aim to be first on the list of invitees to join new groups –
become invaluable
Partnerships in Practice
• BCRP ‘MaidSafe’• 150 members – 165 radios• £90k per annum revenue - £10 per week membership• Employs full time Intelligence Manager• TCM and PA charge % of salary to MaidSafe• All relevant costs charged separately to MaidSafe• Separate accounts kept under the umbrella of TCM
Partnerships in Practice
Managing the Night Economy• Many licensed premises ‘condition of license’ to join
MaidSafe• Safer Socialising Awards• Section 27 Notices• Exclusion Notice Scheme• Saturday night Police briefing• TCM Night Economy Forum• Purple Flag application
Partnerships in Practice
Managing the Night Economy• Street Pastors• Police ‘ownership’ of areas• Taxi Marshals – huge struggle to finance - £10k pa• Portable urinals• Street litter policy after 10pm
Partnerships in Practice
Urban Blue
Community Bus
Partnerships in Practice
Urban Blue Community Bus• History – how it happened• Costs – approximately £30k pa – eg servicing• Volunteers – expenses only• Medical supplies – Boots – Prime Minister• Lessons learned – awning, location, power• First stop for door staff via MaidSafe radios
Urban Blue Statistics397 ambulance call outs saved in the past
twelve months
Many would have resulted in A & E admissions thus saving the NHS many thousands of
pounds
Partnerships in Practice
Partnerships in Practice
Breathalysing clubbers as they arrive in town
• 46% of those tested over 10mg/ml• 20% of those tested over 35mg/ml• Most prevalent in 18-22 age group• Mobile phone and water
Partnerships in Practice
Bottled Water Campaign funded by Baroness Newlove’s Safer Communities Fund
10,000 bottles of Urban Blue Water with three relevant messages on the label
Partnerships in Practice
Partnerships in Practice
Day Time Economy• Exclusion notices• Sharing of photographs• Members meetings• Full time Intelligence Manager• Never underestimate the power of a cup of tea
and a chocolate biscuit
Partnerships in Practice
Day Time Economy• Annual members awards• County wide meetings at Police Headquarters• Build a strong relationship with local media -
(don’t be afraid of them)• Host visits from other towns/countries• Produce a member’s brochure
Partnerships in Practice
• Exclusion Notice Scheme
• Financial challenges
• Maximising engagement
Partnerships in Practice
Why is Maidstone successful?
Partnerships in Practice
Because we talk to each other
Exclusion Schemes: reducing high street crime and anti-social
behaviour
11.00 to 11.15
Refreshments
Exclusion Schemes: reducing high street crime and anti-social
behaviour
Session 3: 11.15 to 11.45
Creating a new partnership
Tony MernaghChief Executive of Brighton & Hove Business Forum
The first steps in setting up a newpartnership are the most important…
Tony Mernagh 5th July 2012
Brighton & Hove BCRP
19919988440440
1. The first thing you need The first thing you need . . . .
. . . a problem looking for a solution
Some places don’t need oneSome places don’t need one
2. Interested parties2. Interested parties
Does something already exist?
6,000 fewer
6,000 fewer
Unincorporated associationSimple & cheapSimple & cheap
Not a separate legal Not a separate legal entityentityLiability of the Liability of the membersmembersLimits to activityLimits to activity
UnregulatedUnregulated
Limited by shares
guarantee£50 & not £50 & not
complicatedcomplicatedLiability limited Liability limited to £1to £1Legal entity = Legal entity = empoweringempoweringRegulated by HMRC and Regulated by HMRC and Companies HouseCompanies House
A business with A business with primarily social primarily social objectivesobjectivesRespectedRespected
Slight additional Slight additional reporting liabilityreporting liability
Equipment
InsuranceSomeone
Communication
Revenue
Revenue
generatio
n
generatio
n
Upfront c
ost
Upfront c
ost
Operating a radio netOperating a radio netBuying or renting the kitBuying or renting the kit
£2k to £200k£2k to £200kHolding an Ofcom licenceHolding an Ofcom licence
£100 to £500£100 to £500Distribution to membersDistribution to membersInvoicing and money Invoicing and money collectioncollection
500 handsets£160,000£260,000
Growing the scheme
1 staff
2 staff
4 staff
mem
ber
s
Equipment
InsuranceSomeone
CCTV Control Room
Data integrit
y
Data integrit
y
agreement
agreement
Incident Incident reportsreports
Exclusio
n Notic
e
Exclusio
n Notic
e
scheme
scheme
2 cards = 2 cards = 6565
1 card 1 card =1000 =1000
5,000 5,000 p.a.p.a.
Getting paidGetting paid
Be organised/ be firmBe organised/ be firm
SpreadsheetAccounting packageBook-keeperFinancial controllerCredit control
Bad debt £256
Bad debt £256
Exclusion Schemes: reducing high street crime and anti-social
behaviour
Session 4: 11.45 to 12.15
Setting up a radio network
Roy Smith Metropolitan PoliceService
A review of latest radio systems; selecting, implementing and administrating a network; financing the system; inter-linking with police
Partnerships Against Crime South East Regional Conference 2012
BCRP Radio Networks
Roy Smith, Business Crime & Partnerships Manager, New Scotland Yard
Date Arial 14ptTOTAL POLICING
Disclaimer!
"The MPS cannot endorse any single supplier or product. Any reference to suppliers, manufacturers or products in this presentation does not necessarily indicate they are endorsed or approved for use by the MPS"
Date Arial 14ptTOTAL POLICING
It's really simple!
TOTAL POLICING
Technical Jargon
TOTAL POLICING
• 5 Tone Selcall
• Stun / Revive / Kill
• IP Site Connect
• FDMA / TDMA
• 12.5Khz channel spacing
• PTT ID
• Lithium Iron / NiMh / NiCAD
Objective of this presentation?
TOTAL POLICING
Isn't radio out of date / old fashioned?
TOTAL POLICING
Why radio?
TOTAL POLICING
• Instant one-to-many communication
• Real time intelligence sharing
• Direct links to police / CCTV
• Easy to use even with minimal training
• Visible deterrent
• Easy to maintain, simple to operate
• Tried and trusted technology
Brand New?
TOTAL POLICING
Time for an upgrade?
First steps?
TOTAL POLICING
• Police / Council / CCTV Support
• MUST be a partnership
• Clear business benefits
• Selling the concept / Demonstrating results
• Think BUSINESS!!!!!!
Is now a good time?
TOTAL POLICING
Before you choose a supplier?
TOTAL POLICING
• How are you going to fund the system?
1. Existing cash reserves (Purchase) / Bank Loan
2. Hire
3. Long term lease
4. Total managed service
TOTAL POLICING
Purchase?
• Most cost effective
• Long term revenue stream
• High initial outlay
Hire?
• No cash required upfront
• Maintenance included
• Profits to the radio supplier
Lease?
• Lower monthly cost
• Maintenance included? Maybe!
• End of term lump sum?
Managed Service?
• Maintenance / Invoicing / Sales
included
• Very little work required
• Very Expensive
Comparethemeerkat.com
TOTAL POLICING
Things to think about?
TOTAL POLICING
• Reputation?
• Ask for references (preferably other schemes)
• Go and see their product in action
• Trust / relationship
• Are they "Authorised" dealers (Not re-sellers)
• Maintenance / Support
• Geographical location? (IMPORTANT!!!!)
Technology?
TOTAL POLICING
• Don’t buy analogue (even if it is really cheap!)
• Don’t be mis-sold radios with "Selcall" "Digital Signalling" are NOT necessarily digital
• (E.g. Motorola GP340 / GP344 / Icom ICF3GS)
The future is DIGITAL!
TOTAL POLICING
• Not all Digital is the same.
• This is where it gets a little bit complicated . . . .
TDMA vs FDMA
• Reality is Motorola / HYT / Vertex vs Icom / Kenwood
TOTAL POLICING
TDMA
• 2 for the price of 1
• Infrastructure cost is less
• Future proof for expansion
• Separate Shopwatch / Pubwatch
FDMA
• Channels are "narrow" so in
THEORY easier to licence
• Better analogue / digital migration
• Higher infrastructure costs (you
need 2 of everything)
Features? Will you actually use them?
TOTAL POLICING
Essential?
• Stun / Revive / Kill• Caller ID• Emergency button
Nice to Have?
• Text messaging• Private calling• GPS
Infrastructure
TOTAL POLICING
• Where will your base station / repeater (s) be located?
• Planning permission?• Site-survey / coverage (better with digital)• Who will "control" your radio channels?• Does it work from basements / CCTV rooms?
• Options? (Mobiles with PSU & Magmount)• Multiple base stations (IP Site Connect)• Site roaming• Connection via IP / Microwave / BT Redcare
Command & Control?
TOTAL POLICING
• This might not make me popular!
• Do NOT buy products sold by single suppliers
• Consider "open source" software (TRBONet good example)
• Voice recording / reports (Good to demonstrate value and deal with complaints)
Practical pointers?
TOTAL POLICING
• Make sure you give the police / CCTV radios
• Establish an SLA with the BOCU Commander (use ACPO contacts)
• Remember its NOT 999 and police / CCTV have lots of radio traffic – focus on DEMAND REDUCTION
• Don't use call signs! Who is Charlie Tango 22 Foxtrot Bravo Zula 1 Alpha?
• Effective training – repeat it (Staff churn)
• Visit regularly (make sure they don't sit on desks!)
Conclusion?
TOTAL POLICING
• Go Digital
• Purchase if possible – but hire / managed service can have its benefits
• Police support
• Sell the business benefit (Demand reduction for police and profit protection / staff safety for business)
Questions? (Tea, 1 Sugar, Digestives)
TOTAL POLICING
Roy Smith
Mobile: 07827 356141 Email: [email protected]
Freedom of Information Act
NOT PROTECTIVELY MARKED Publication Scheme Y/N: Y
Title: Partnerships Against Crime Presentation (Radio Networks) 2012
Summary: As Above
Branch / OCU: TP Capability & Business Support
Date created: 22/10/12 Review date: N/A Version: 1.0
Author: Roy Smith (231047)
TOTAL POLICING
Exclusion Schemes: reducing high street crime and anti-social
behaviour
12.15 to 12.45
Lunch
Exclusion Schemes: reducing high street crime and anti-social
behaviourCharlie NewmanDirector, Littoralis Ltd
Exclusion Schemes are Admin-intensive. In theory online Administration is more efficient, effective and compliant. But what is the practical, real-life reality?
Session 5: 13.15 to 13.45
Online vs paper-based administration
Paper-based vs online partnerships
Online systems are more efficient, effective and compliant. But are they
practical?
Charlie Newman, Littoralis Limited
Online vs Paper
• Lower cost?• More efficient?• More accurate?• Easier to replicate and ‘publish’?• Easier to access?• Integrated?• More systematic?
Why so much Admin?
• Reporting to many Members
• Members are customers
• Data Protection Act.
Admin vs The Rest
• Communicating with Members
• Attracting new Members
• Liaising with Partners• Building relationships
with new Partners• New innovative projects• Representing the
business community.
Admin tasks
• Constitution• Data Sharing
Agreement• Rules of Membership• Radio Protocol• Incident Report forms• Warning cards
Documentation
Admin tasks
• Constitution• Data Sharing
Agreement• Rules of Membership• Radio Protocol• Incident Report forms• Warning cards
Documentation
Admin tasks
• Constitution• Data Sharing
Agreement• Rules of Membership• Radio Protocol• Incident Report forms• Warning cards
Documentation
Admin tasks
• Constitution• Data Sharing
Agreement• Rules of Membership• Radio Protocol• Incident Report forms• Warning cards
Documentation
Admin tasks
• Constitution• Data Sharing
Agreement• Rules of Membership• Radio Protocol• Incident Report forms• Warning cards
Documentation
Admin tasks
• Constitution• Data Sharing
Agreement• Rules of Membership• Radio Protocol• Incident Report forms• Warning cards.
Documentation
Admin tasks
• Signing in and signing out
• Printing and distributing Galleries
• Collecting Galleries before expiry
• Processing Incident Reports
Mugshot Management
Admin tasks
• Signing in and signing out
• Printing and distributing Galleries
• Collecting Galleries before expiry
• Processing Incident Reports
Mugshot Management
Admin tasks
• Signing in and signing out
• Printing and distributing Galleries
• Collecting Galleries before expiry
• Processing Incident Reports
Mugshot Management
Admin tasks
• Signing in and signing out
• Printing and distributing Galleries
• Collecting Galleries before expiry
• Processing Incident Reports
Mugshot Management
Admin tasks
• Signing in and signing out
• Printing and distributing Galleries
• Collecting Galleries before expiry
• Processing Incident Reports.
Mugshot Management
Admin tasks
• Exclusion Monitoring• Maintaining and
distribution of Exclusion lists
• Exclusion extensions
ExclusionManagement
Admin tasks
• Exclusion Monitoring• Maintaining and
distribution of Exclusion lists
• Exclusion extensions
ExclusionManagement
Admin tasks
• Exclusion Monitoring• Maintaining and
distribution of Exclusion lists
• Exclusion extensions.
ExclusionManagement
Admin tasks
• Certification• Re-certification• Document revisions• Membership
monitoring.
Compliance
Admin tasks
• Key Performance Indicators
• Reporting to Board of Management
• Reporting to Members• Reporting to
‘stakeholders’.
Reporting
Admin tasks
• Reporting to Board and Members
• Monthly Membership meetings
• Communication to ALL Members
• Promoting scheme to new Members
• Communicating with other Schemes
Communications
Admin tasks
• Reporting to Board and Members
• Monthly Membership meetings
• Communication to ALL Members
• Promoting scheme to new Members
• Communicating with other Schemes.
Communications
Online solutions
Secure website
• Secure, Members-only website
Database
• Secure, Members-only website • Database of Offender and Incident data
Weekly eNewsletter
• Secure, Members-only website • Database of Offender and Incident data
• eCommunications
Total integration
• Secure, Members-only website • Database of Offender and Incident data
• eCommunications• …all integrated into one system
Documentation
• All in one place• Available 24/7
Documentation
• All in one place• Available 24/7
• Easily updated • Reference Library
• Immediately downloadable
• Any digital format
Mugshot Management
• No signing-in or signing-out
• Automatic expiry • Member-coded
Incident reporting
• No signing-in or signing-out
• Automatic expiry • Member-coded
• Quick, complete ID-linked incident
reporting
Incident reporting
Information Management
• No signing-in or signing-out
• Automatic expiry • Member-coded
• Quick, complete ID-linked incident
reporting• CCTV image uploading• CC’ed to Third Parties
Incident reporting
• No signing-in or signing-out
• Automatic expiry • Member-coded
• Quick, complete ID-linked incident reporting
• CCTV image uploading• CC’ed to Third Parties
• Integrated with database
Offender Management
• Easily monitor Warnings, Cards &
Bans• Easily monitor
Incident outcomes• Automatic deletion of
personal data after inactivity
• Automatic updating of Exclusion Lists
Offender Management
• Easily monitor Warnings, Cards &
Bans• Easily monitor
Incident outcomes• Automatic deletion of
personal data after inactivity
• Automatic updating of Exclusion Lists
Compliance
• Self-certification• Member ID confirmation
Compliance
• Self-certification• Member ID confirmation
• Compliance with Must-Read Documents
• Downloadable from intranet
• No access without completion
Compliance
• Self-certification• Member ID confirmation
• Compliance with Must-Read Documents
• Downloadable from intranet
• No access without completion
• Access monitoring
Reporting
• 100% automated• By Offender, Incident,
Reporter, benchmark• Monthly and 5-years to
date• Analysis by location,
offence type and nature, drink and drugs,
weapons…
Communications
• 100% automated• Reaches ALL Members
• Builds Member participation
• Promotes Scheme’s successes and VFM
• News, Alerts, Events, Agendas, Minutes
Communications
• 100% automated• Reaches ALL Members
• Builds Member participation
• Promotes Scheme’s successes and VFM
• News, Alerts, Events, Agendas, Minutes
• Options for immediate or urgent communication
Admin vs The Rest
Less time on Admin means…more time on The Rest
•Communicating with Members•Attracting new Members•Liaising with Partners•Building relationships with new Partners•New innovative projects•Representing the business community
How much?
Implementation of a full system with all functionality:•£500 set-up and £50 a month
And finally
Exclusion Schemes: reducing high street crime and anti-social
behaviour
Christine GrahamPrincipal, Christine Graham Consultancy
Police & Crime Commissioners, Community Trigger, Restorative Justice and the role of Partnerships
Session 6: 13.45 to 14.15
The future: partnerships, government and community
The Future: Partnerships, Government and
Community
Christine Graham
• Police and Crime Commissioners
• Anti-social Behaviour – new tools and powers
• Restorative Justice
Police and Crime Commissioners
Police and Crime Commissioners
•41 Police and Crime Commissioners will be elected •One for each force (except London)•Elections on 15th November 2012•Elected for a term of four years
Different roles of Police and Crime Commissioner
•Public engagement •Setting strategic direction
•Enabling delivery •Ensuring accountability
What will they do?
•Hold Chief Constable account for performance •Hire and fire Chief Constable
•Produce a Police and Crime Plan •Make Crime and Disorder Reduction Grants
Police and Crime Panels
•41 Police and Crime Panels •Between 12-20 members including a minimum of one
councillor from each local authority area and two co-opted members
•Critical friend to PCC, providing as much support as scrutiny
What do we know about potential PCCs?
•Nearly all (81%) have worked at some point in the private sector
•Nearly two-thirds (64%) have been councillors •Majority (78%) believe people will vote for a political party
What will their priorities be?
•69% - anti-social behaviour •50% - alcohol-related crime and disorder
If they were to make one change – what would it be?
•Neighbourhood policing/community-led solutions •Crime prevention and victim support
•Youth offending
How can you be preparing for PCC?
•Prepare a briefing about your area •Send to all the potential candidates
•Offer to meet with them to brief them •Be aware that funding you might have received in the past
from CSP may now have moved over to PCC •Opportunity to seek funding for initiatives
Putting Victims First:
More effective responses to anti-social behaviour
Aim of the changes
•Agencies identifying vulnerable and repeat victims earlier and responding at the first sign of trouble •A simpler toolkit with powers reduced from 19 to 6•Tough orders to deal with ASB that escalates into criminality •The community getting involved in tackling ASB •Agencies held to account locally by the Police and Crime Commissioner and victims through the Community Trigger
Community Trigger
•A trigger can be initiated by a third party (eg carer or family member) in the case of vulnerable victims
•Will be open to use by businesses as well as individuals •Currently being piloted in a number of areas
New Tools and Powers
•Criminal Behaviour Order •Crime Prevention Injunctions •Community Protection Notice •Community Protection Order (public places) •Community Protection Order (closures) •Police powers
A more detailed briefing is available at:
http://www.cgconsultancy.co.uk/briefing-sheets-1
Restorative Justice
What is restorative justice?
•Brings those who are harmed through crime and those responsible for the harm together •Enables communication so that everyone affected by a particular incident can play a part in repairing the harm and finding a positive way forward•Gives victims the chance to tell the perpetrators the affect that the crime had on them •Gives perpetrators the chance to understand the impact and make amends
Best practice
•Those facilitating the restorative justice should be trained •Used by Youth Offending Teams as part of the Referral Order process
How much is it used?
•Recent report by HMIC – Facing Up To Offending: Use of Restorative Justice in the criminal justice system •12% of cases handled by officers in 2011 led to some form of informal resolution – compared with 0.5% in 2008•Rise corresponded with a fall in other out of court settlements such as cautions or on-the-spot fines
Views of those involved
•85% of victims were happy with the process •75% of victims said it had achieved reparation•91% of offenders said the process was fair •70% said the experience had affected their views on offending •61% said it had not been an easy option
Exclusion Schemes: reducing high street crime and anti-social
behaviour
14.15 to 14.30
Refreshments
Exclusion Schemes: reducing high street crime and anti-social
behaviour
Speakers and Delegates
‘Open Mike’ Q&A and discussion session exploring and expanding on issues raised in the conference
Session 7: 14.30 to 15.00
Plenary Session
Exclusion Schemes: reducing high street crime and anti-social
behaviour
Further PAC conferences on ‘Exclusion Schemes: reducing high street crime and anti-social behaviour’
•North Regional Conference,Leeds, 6 December 2012
•Midlands Regional Conference,Birmingham, 28 February 2013
•Scotland National Conference,Glasgow, 23 May 2013
Full details at the PAC website: www.partnershipsagainstcrime.com
15.00 to 15.30
Networking