Exchange Connector Option Guide

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Exchange Connector

Option Guide


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Copyright 2004-2005 2Point Communications, Inc. All rights reserved.

2Point Communications, Inc.Publisher

No part of this document may be copied, photocopied, reproduced, translated,microfilmed, or otherwise duplicated on any medium without written consent of 2Point

Communications, Inc.

Use of the software programs described herein and this document is subject to the 2PointLicense Agreement enclosed in the software package.

2Point, the 2Point logo, Messenger Series, FAXserve, VOICEserve, and MOBILEserve areregistered trademarks or trademarks of 2Point Communications, Inc. or its affiliates inthe United States and/or other countries. All other marks are trademarks or registeredtrademarks of their respective companies.


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2Point Communications, Inc.End User License Agreement

For Indicated Evaluation, Demonstration or Retail Software

THIS END USER LICENSE AGREEMENT APPLIES TO THESE 2POINT SOFTWARE PRODUCTS:

2Point Messenger Series

BitWare

FAXserve BitFax VOICEserve MOBILEserve

IMPORTANT READ CAREFULLY BEFORE YOU CLICK ON THE I ACCEPT BUTTON:

This End User License Agreement (EULA) is a legal agreement between You (You and Your includes aperson and/or an individual entity) and 2Point Communications, Inc. (2POINT) concerning the specifiedevaluation, demonstration and/or retail software products(s) (hereinafter respectively referred to as EvaluationProduct, Demonstration Product and Retail Product; and collectively referred to as Software). TheSoftware includes all component parts, the associated media, any printed materials, any updates, and any onlineor electronic documentation, as applicable. By accessing, installing, copying or otherwise using the Software,You agree to be bound by the terms of this EULA. If You do not agree to the terms of this EULA, 2POINT isunwilling to license the Software to You. In such event, You may not access, use or copy the Software, and Youshould promptly contact 2POINT for instructions on returning the Software. WRITTEN ASSENT IS NOT APREREQUISITE TO THE VALIDITY OR ENFORCEABILITY OF THIS EULA.____________________________________________________________________________________________

1. License.

a. License Grant.

(i) Retail Product. If You licensed a Retail Product, subject to the payment of all applicable licensefees, and the terms and conditions of this EULA, 2POINT hereby grants to You a limited, non-sublicensable, non-exclusive, non-transferable right to install and run one copy of the specified version of the Software and theaccompanying documentation, solely for Your individual use. This EULA authorizes You to make one copy ofthe Retail Product solely for backup or archival purposes, provided that the copy You make contains all of theproprietary notices set forth in or on the original version of the Software.

(ii) Demonstration Product. If You licensed a Demonstration Product, subject to the payment of allapplicable license fees, and the terms and conditions of this EULA, 2POINT hereby grants to You a limited, non-sublicensable, non-exclusive, non-transferable and revocable right to install and run copies of the DemonstrationProduct and the accompanying documentation, solely on computer(s) owned or controlled exclusively by You, forYour individual use and for demonstration, marketing, promotional, end user support, training and/or developmentpurposes, each to the extent permitted and/or required under the applicable 2POINT Solution Provider, CertifiedConsultant, Development Partner, Professional Accountant Recommender, Online Referral Partner, HostingPartner, Recognized Training Center, Distribution Agreement or other applicable agreements between You and2POINT (collectively the Other 2POINT Agreement). Use of the Demonstration Product is limited to not morethan the number of concurrent users and/or seats as specified in the Other 2POINT Agreement, multi-userlicense, product packaging or accompanying documentation. This EULA authorizes You to make one copy of theDemonstration Product solely for backup or archival purposes, provided that the copy You make contains all ofthe proprietary notices set forth in or on the original version of the Software. You may have additional rights asmay be set forth in the applicable Other 2POINT Agreement.

(iii) Evaluation Products. If You licensed an Evaluation Product, subject to the terms and conditions ofthis EULA, 2POINT hereby grants to You a limited, non-sublicensable, non-exclusive, non-transferable andrevocable right to install and run one copy of the Evaluation Product and the accompanying documentation, solelyfor Your individual use for evaluation purposes.

(iv) All Software. Upon receipt of the appropriate Software registration information, 2POINT will provideYou an alphanumeric key (the Activation Code or PAC Code) to enable You to use the Software pursuant tothe terms of this EULA. Documentation shall include, but not be limited to, any printed materials, online orelectronic data provided by or obtained from 2POINT with regard to this Software (Documentation). TheSoftware and Documentation are licensed, not sold. Even though copies of the Software may be provided onmedia of different formats, copies of the Software on different media formats do not constitute multiple licenses tothe Software. If the Software is licensed as a suite or bundle with more than one specified Software product, thisEULA applies to all such specified Software products, subject to any restrictions or usage terms specified on the


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applicable product packaging or accompanying documentation that applies to any of such Software productsindividually.

b. Single-User. If this Software is licensed as a single user product, You may use only one copy of theSoftware, by not more than one user at a time, on a total of one computer or workstation, or personal digitalassistant, or pager, or smart phone, or one such other electronic device for which the Software was designed(Client Device), unless otherwise set forth herein. The component parts of the Software may not be usedindividually or jointly in full or in part on more than one Client Device, unless otherwise set forth herein. TheSoftware is in use on a computer when it is loaded into the temporary memory (i.e., random-access memory or

RAM) of that Client Device.

c. Multi-User. If the Software is licensed with multi-user or networked license terms, You may use theSoftware on one server computer, or a greater number as specified in the applicable multi-user license, productpackaging or accompanying documentation, within a multi-user or networked environment for connecting, directlyor indirectly, to not more than the maximum number of Client Devices, concurrent users and/or seats, as specifiedin the applicable multi-user license, product packaging or accompanying documentation. Use of software,hardware or services that bypass any Software license restrictions and/or reduce the number of Client Devices,concurrent users and/or seats, as may be applicable, accessing or utilizing the Software (e.g., multiplexing,pooling, or third party add on software or hardware) expressly does not reduce the number of licenses required(i.e., the required number of licenses would equal the number of distinct inputs to the multiplexing or poolingsoftware or hardware front end). If the number of Client Devices, concurrent users and/or seats that canpotentially connect to the Software exceeds or has the potential to exceed the number of licenses You haveobtained, then You must have a reasonable self-enforcing automatic mechanism in place to ensure that Your use

of the Software does not exceed the use limits specified for the license You have obtained.2. Term. Regardless of the location of the Software, You are responsible for strict compliance with any and allof the terms and conditions of this EULA. This EULA will terminate automatically if You fail to comply with any ofthe limitations or other requirements described herein, and such termination shall be in addition to and not in lieuof any criminal, civil or other remedies available to 2POINT. When this EULA terminates, You must immediatelycease using the Software and destroy all copies of the Software and the Documentation. You may terminate thisEULA at any point by destroying all copies of the Software and the Documentation.

a. Retail Product. If You licensed a Retail Product, this EULA is effective unless and until You or 2POINTterminates the EULA earlier, in accordance with the terms set forth herein.

b. Demonstration Product. If You licensed a Demonstration Product, this EULA is effective unless anduntil You or 2POINT terminates the EULA earlier, in accordance with the terms set forth herein or the terms setforth in Your Other 2POINT Agreement or upon the earlier termination or expiration of Your Other 2POINTAgreement.

c. Evaluation Product. If You licensed an Evaluation Product, this EULA is effective for a periodcommencing on the earliest date this Evaluation Software is downloaded, installed or first run and thereaftercontinuing for the period specified in the product packaging or accompanying documentation, unless soonerterminated by You or 2POINT in accordance with the terms set forth herein, but in no event shall such termexceed one hundred and eighty (180) days.

3. Updates. 2POINT may, at its sole discretion, make bug fixes, updates and/or service packs available.2POINTs maintenance service, if applicable and offered, is available for Retail Product at an additional cost toYou, as Licensee, under a separate written agreement. 2POINTs maintenance service is not available forEvaluation Product.

4. Ownership Rights.

a. Ownership of Software. The Software and Documentation are protected by United States patent,copyright laws and other intellectual property laws, and international treaty provisions. 2POINT and its third partylicensors, if any, retain all title to and, except as expressly and unambiguously licensed herein, all rights andinterest in (a) the Software, including, but not limited to, all copies, versions, customizations, compilations andderivative works thereof (by whomever produced) and all related Documentation; (b) the 2POINT trademarks,service marks, trade names, icons and logos; (c) any and all copyright rights, patent rights, trade secret rights andother intellectual property and proprietary rights throughout the world in the foregoing; and (d) all ConfidentialInformation (as defined in Section 14 below). You acknowledge that Your possession, installation, or use of theSoftware does not transfer to You any ownership, title, or registrable interest of any kind to the intellectualproperty in the Software, and that You will not acquire any rights to the Software except as expressly set forth inthis EULA. You agree that all backup, archival, or any other type of copies of the Software and Documentationwill contain the same proprietary notices that appear on and in the Software and Documentation.

b. Submissions. Should You decide to submit any materials to 2POINT via electronic mail, through or to2POINT website(s), or otherwise, whether as feedback, data, questions, comments, ideas, concepts, techniques,


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suggestions or the like, You agree that such submissions are unrestricted and shall be deemed non-confidentialupon submission. You grant to 2POINT and its assigns a non-exclusive, royalty-free, worldwide, perpetual,irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of,commercialize, display and perform such submissions.

5. Restrictions. You may not rent, lease, sublicense, loan, sell, distribute, market or commercialize any portionof the Software or its components. You may only install and use the Software on hardware which is (a) underYour exclusive control and (b) in the case of hardware performing any server functions, located at premises whereYou normally conduct day-to-day business operations. Notwithstanding the foregoing, if the Software is hosted

under the auspices of an authorized 2POINT Hosting Partner, it may be installed on server hardware located atpremises under the exclusive or primary control of such Hosting Partner or its agent. You may not permit anyparent, affiliate, subsidiary or any other third parties to benefit from the use or functionality of the Software, eitherdirectly or via a facility management, timesharing, service bureau or any other arrangement; provided, however,that You may use the Software, as provided herein, to process the data of an affiliate or subsidiary of which Youown more than fifty percent (50%); provided, however, You may not exceed the number of datasets specified onthe applicable product packaging or accompanying documentation. You may not use the Software as part of afacility management, timesharing, or service bureau arrangement. You may not transfer any or all of the rightsgranted to You under this EULA. To the maximum extent this restriction is permitted under applicable law, Youmay not rename files of, modify, translate, localize, decompile, disassemble, decrypt, reverse engineer, attempt toderive source code from, remove any proprietary notices from, or create derivative works based upon theSoftware, in whole or in part. You may not duplicate or copy any portion of the Software or Documentation, unlessotherwise set forth herein. You may not remove any proprietary notices or labels on the Software, including, butnot limited to, the 2POINT and product names wherever they may appear. All rights not expressly set forth

hereunder are reserved by 2POINT. 2POINT reserves the right to periodically conduct audits upon advancewritten notice to verify compliance with the terms of this EULA.

6. Warranty and Disclaimer.

a. Limited Warranty. 2POINT warrants that for ninety (90) days from the date of original purchase themedia on which the Software is contained will be free from defects in materials and workmanship.

b. Customer Remedies. 2POINT entire liability and Your exclusive remedy shall be replacement of thedefective media. To receive replacement of defective media, You must receive a return authorization numberfrom 2POINT and return the defective media to 2POINT at Your expense with a copy of Your receipt. This limitedwarranty is void if the defect has resulted from accident, abuse, or misapplication. Any replacement media will bewarranted for the remainder of the original warranty period. This remedy is not available to the extent it isprohibited under United States export control laws and regulations.

c. Warranty Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANDEXCEPT FOR THE LIMITED WARRANTY SET FORTH HEREIN, THE SOFTWARE (AND ACCOMPANYINGDOCUMENTATION) IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESSOR IMPLIED. WITHOUT LIMITING THE FOREGOING PROVISIONS, YOU ASSUME SOLE RESPONSIBILITYFOR SELECTING THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND SOLE RESPONSIBILITYFOR THE INSTALLATION OF, USE OF, AND RESULTS OBTAINED FROM THE SOFTWARE. WITHOUTLIMITING THE FOREGOING PROVISIONS, 2POINT MAKES NO WARRANTY THAT THE SOFTWARE WILLBE ERROR-FREE, VIRUS FREE, OR FREE FROM INTERRUPTIONS OR OTHER FAILURES OR THAT THESOFTWARE WILL SATISFY YOUR SPECIFIC REQUIREMENTS. TO THE MAXIMUM EXTENT PERMITTEDBY APPLICABLE LAW, 2POINT DISCLAIMS ALL WARRANTIES AND CONDITIONS, EITHER EXPRESS,IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY (IF ANY) IMPLIED WARRANTIES ORCONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF LACK OFVIRUSES, OF LACK OF ACCURACY OR COMPLETENESS OF RESPONSES, OF RESULTS, AND LACK OFNEGLIGENCE OR LACK OF WORKMANLIKE EFFORT, ALL WITH REGARD TO THE SOFTWARE AND

ASSOCIATED DOCUMENTATION. THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIETENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION, OR NON-INFRINGEMENTWITH REGARD TO THE SOFTWARE. THE ENTIRE RISK OF THE QUALITY OF OR ARISING OUT OF USEOR PERFORMANCE OF THE SOFTWARE, IF ANY, REMAINS SOLELY WITH YOU. SOME STATES ANDJURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONMAY NOT APPLY TO YOU. THE FOREGOING PROVISIONS SHALL BE ENFORCEABLE TO THE MAXIMUMEXTENT PERMITTED BY APPLICABLE LAW.

d. Indemnification. You agree to defend, indemnify and hold harmless 2POINT and its directors, officers,employees, affiliates, sublicensees, and agents from and against all claims, defense costs (including reasonableexpert and attorneys' fees), judgments and other expenses arising out of or on account of any negligent act,omission, or willful misconduct by You or on Your behalf in (i) the installation or use of the Software or (ii) yourcompliance or failure to comply with this EULA.


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e. Data. YOU ACKNOWLEDGE THAT ANY DATA ENTRY, CONVERSION OR STORAGE IS SUBJECTTO THE LIKELIHOOD OF HUMAN AND MACHINE ERRORS, MALICIOUS MANIPULATION, OMISSIONS,DELAYS, AND LOSSES, INCLUDING, BUT NOT LIMITED TO, INADVERTENT LOSS OF DATA OR DAMAGETO MEDIA THAT MAY RESULT IN LOSS OR DAMAGE TO YOU AND/OR YOUR PROPERTY, AND/OR YOURDETRIMENTAL RELIANCE ON MALICIOUSLY MANIPULATED DATA. 2POINT SHALL NOT BE LIABLE FORANY SUCH ERRORS, OMISSIONS, DELAYS, OR LOSSES. YOU ARE RESPONSIBLE FOR ADOPTINGREASONABLE MEASURES TO LIMIT THE IMPACT OF SUCH PROBLEMS, INCLUDING BACKING UP DATA,ADOPTING PROCEDURES TO ENSURE THE ACCURACY OF INPUT DATA, EXAMINING AND CONFIRMING

RESULTS PRIOR TO USE, ADOPTING PROCEDURES TO IDENTIFY AND CORRECT ERRORS ANDOMISSIONS, REPLACING LOST OR DAMAGED MEDIA, AND RECONSTRUCTING DATA. YOU ARE ALSORESPONSIBLE FOR COMPLYING WITH ALL LOCAL, STATE, AND FEDERAL LAWS PERTAINING TO THEUSE AND DISCLOSURE OF ANY DATA. IF YOU LICENSED AN EVALUATION PRODUCT, YOUACKNOWLEDGE AND UNDERSTAND (I) THAT THE EVALUATION PRODUCT MAY BE USED FOREVALUATION PURPOSES ONLY, (II) THAT THE EVALUATION PRODUCT SHALL BE OPERABLE ONLYFOR A LIMITED TIME AND (III) THAT, UPON EXPIRATION OF THE EVALUATION PERIOD, ANY DATA OROTHER INFORMATION USED WITH, PROCESSED BY AND/OR STORED IN CONJUNCTION WITH THEEVALUATION PRODUCT MAY BE IRRETRIEVABLE, UNRECOVERABLE AND/OR OTHERWISE UNUSABLE.

f. Authorized 2POINT Solution Providers and Certified Consultants. ANY AUTHORIZED 2POINTSOLUTION PROVIDER, CERTIFIED CONSULTANT, RESELLER, INSTALLER OR CONSULTANT IS NOTAFFILIATED WITH 2POINT IN ANY CAPACITY OTHER THAN AS A RESELLER, INSTALLER ORCONSULTANT OF 2POINTS PRODUCTS AND HAS NO AUTHORITY TO BIND 2POINT OR MODIFY ANY

LICENSE OR WARRANTY. 2POINT MAKES NO REPRESENTATIONS, WARRANTY, ENDORSEMENT ORGUARANTEE WITH RESPECT TO THE SKILLS OR QUALIFICATIONS OF ANY AUTHORIZED 2POINTSOLUTION PROVIDER, CERTIFIED CONSULTANT, RESELLER, INSTALLER OR CONSULTANT AND YOUARE ENCOURAGED TO INDEPENDENTLY INVESTIGATE THE SKILLS AND QUALIFICATIONS OF ANYAUTHORIZED 2POINT SOLUTION PROVIDER, CERTIFIED CONSULTANT, RESELLER, INSTALLER ORCONSULTANT WITH WHOM YOU ASSOCIATE.

7. Limitation of Liability. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, WHETHERIN TORT, CONTRACT, OR OTHERWISE, SHALL 2POINT BE LIABLE TO YOU OR TO ANY OTHER PERSONOR ENTITY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANYCHARACTER WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS,LOSS OF GOODWILL, LOSS OF CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESSINTERRUPTION, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, FOR PERSONAL INJURY,LOSS OF PRIVACY, FOR FAILURE TO MEET ANY DUTY INCLUDING A DUTY OF GOOD FAITH OR OF

REASONABLE CARE, FOR NEGLIGENCE (WHETHER ACTIVE OR PASSIVE), AND FOR ANY OTHERPECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USEOR INABILITY TO USE THE SOFTWARE, OR OTHERWISE UNDER OR IN CONNECTION WITH ANYPROVISION OF THIS EULA, EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE, ANDGROSS NEGLIGENCE), STRICT LIABILITY, BREACH OF CONTRACT, OR BREACH OF WARRANTY BY2POINT, AND EVEN IF 2POINT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NOEVENT WILL 2POINT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE LIST PRICE 2POINT CHARGESFOR A LICENSE TO THE SOFTWARE. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO LIABILITYFOR DEATH OR PERSONAL INJURY TO THE EXTENT THAT APPLICABLE LAW PROHIBITS SUCHLIMITATION. FURTHERMORE, SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSIONOR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSIONMAY NOT APPLY TO YOU. THE FOREGOING PROVISIONS SHALL BE ENFORCEABLE TO THE MAXIMUMEXTENT PERMITTED BY APPLICABLE LAW.

8. Entire Agreement. This EULA expressly supersedes and completely replaces any and all prior end userlicense agreements. 2POINT shall not be bound by or liable to You for any pre-existing or contemporaneouswritten or oral representations or warranties, made by anyone, with respect to the Software Product, including anyauthorized Solution Provider, Certified Consultant, distributor or reseller or their respective agents, employees, orrepresentatives, nor shall You be deemed a third party beneficiary of any obligations of 2POINT to any suchSolution Provider, Certified Consultant, distributor or reseller.

9. Attorneys Fees. If any party employs attorneys to enforce any rights arising out of or relating to this EULA,the prevailing party shall be entitled to recover its reasonable attorneys fees, costs, and other expenses.

10. Severability. If any provision of this EULA is held to be unenforceable, the enforceability of the remainingprovisions shall in no way be affected or impaired thereby.

11. United States Government. The Software and accompanying Documentation are deemed to be


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commercial computer software and commercial computer software documentation, respectively, pursuant toDFAR Section 227.7202 and FAR Section 12.212, as applicable. Any use, modification, reproduction, release,performance, display or disclosure of the Software and accompanying Documentation by the United StatesGovernment shall be governed solely by the terms of this EULA and shall be prohibited except to the extentexpressly permitted by the terms of this EULA.

12. Export Controls. You acknowledge that the Software may be subject to export controls imposed by U.S.laws and regulations. During the term of this EULA, You agree to comply with the U.S. Foreign Corrupt PracticesAct and with all export laws and restrictions and regulations of the United States Department of Commerce or

other United States or foreign agency or authority, and not to knowingly export, re-export, download, or allow theexport, re-export or downloading of the Software or Documentation and any underlying information or technologyin violation of any such restrictions, laws or regulations, to Afghanistan, Cuba, Iran, Iraq, Libya, North Korea or toany Group D:1 or E:2 country (or to any national of such countries), specified in the then current Supplement No.1 to Part 740, or in violation of the embargo provisions in Part 746 of the U.S. Export Administration Regulations(or any successor regulations or supplement), except in compliance with all licenses and approvals requiredunder applicable export laws and regulations, including, without limitation, those of the United States Departmentof Commerce. By accessing, installing, downloading or using the Software You are agreeing to the foregoing andYou are certifying that You are not located in, under the control of, or a national or resident of any such country oron any such list.

EXPORT OF THE SOFTWARE MAY BE SUBJECT TO COMPLIANCE WITH THE RULES AND REGULATIONSPROMULGATED FROM TIME TO TIME BY THE BUREAU OF EXPORT ADMINISTRATION, UNITED STATESDEPARTMENT OF COMMERCE, WHICH RESTRICT THE EXPORT AND RE-EXPORT OF CERTAIN

PRODUCTS AND TECHNICAL DATA. YOU ACKNOWLEDGE AND AGREE THAT IF THE EXPORT OF THESOFTWARE IS CONTROLLED UNDER SUCH RULES AND REGULATIONS, THEN YOU SHALL NOT CAUSETHE SOFTWARE TO BE EXPORTED OR RE-EXPORTED, DIRECTLY OR INDIRECTLY, (A) WITHOUT ALLEXPORT OR RE-EXPORT LICENSES AND UNITED STATES OR OTHER GOVERNMENTAL APPROVALSREQUIRED BY ANY APPLICABLE LAWS, OR (B) IN VIOLATION OF ANY APPLICABLE PROHIBITIONAGAINST THE EXPORT OR RE-EXPORT OF ANY PART OF THE SOFTWARE. SOME COUNTRIES HAVERESTRICTIONS ON THE USE OF ENCRYPTION WITHIN THEIR BORDERS, OR THE IMPORT OR EXPORTOF ENCRYPTION EVEN IF FOR ONLY TEMPORARY PERSONAL OR BUSINESS USE. YOUACKNOWLEDGE THAT THE IMPLEMENTATION AND ENFORCEMENT OF THESE LAWS IS NOT ALWAYSCONSISTENT AS TO SPECIFIC COUNTRIES. YOU ACKNOWLEDGE THAT IT IS YOUR ULTIMATERESPONSIBILITY TO COMPLY WITH ANY AND ALL GOVERNMENT EXPORT AND OTHER APPLICABLELAWS AND THAT 2POINT HAS NO FURTHER RESPONSIBILITY AFTER THE INITIAL LICENSE TO YOUWITHIN THE ORIGINAL COUNTRY OF LICENSE.

13. High Risk Activities. The Software is not fault-tolerant and is not designed or intended for use in hazardousenvironments requiring fail-safe performance, including without limitation, in the operation of nuclear facilities,aircraft navigation or communication systems, air traffic control, weapons systems, direct life-support machines, orany other application in which the failure of the Software could lead directly to death, personal injury, or severephysical or property damage (collectively, High Risk Activities). 2POINT expressly disclaims any express orimplied warranty of fitness for High Risk Activities.

14. Confidentiality. You agree that the Software, including, but not limited to, all source and object codecomponents, screen shots and displays, graphical user interfaces, algorithms, formulae, data structures, scripts,application programming interfaces and protocols, and the Documentation (collectively the ConfidentialInformation) are trade secrets of 2POINT and are owned by 2POINT or, where applicable, its third-partylicensors. You agree to retain all Confidential Information in strict confidence at least with the same amount ofdiligence that You exercise in preserving the secrecy of Your most-valuable information, but in no event less thanreasonable diligence. You agree to: (i) only disclose Confidential Information to Your employees and agents tothe extent required to use the Software under the terms of this EULA and not to disclose or disseminate the

Confidential Information to any third party without the prior written consent of 2POINT, (ii) use the ConfidentialInformation solely for Your benefit as provided for herein and not to allow any third party to benefit from theConfidential Information, and (iii) bind Your employees and agents, by terms no less restrictive than those setforth herein, to maintain the confidentiality of such Confidential Information, and not use or disclose suchinformation except as permitted under this EULA. Notwithstanding the disclosure of any Confidential Informationfor any reason, such Confidential Information shall continue to be owned by 2POINT or its licensors. Nothingcontained herein shall be deemed to prevent You from disclosing or disseminating Your data, in any format or anyreport, to whomever You so choose. Notwithstanding anything else to the contrary in this Section 14, and onlywith respect to Demonstration Product, You are permitted to use the Demonstration Product to demonstrate andpromote the functionality and benefits of the Product.

15. Miscellaneous. This EULA is exclusively governed by the laws of the United States and the State ofCalifornia, without reference to conflicts of law principles. In the event of a dispute or legal action between the


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parties, they agree to waive any objections to personal jurisdiction, and agree to service of process and exclusivevenue in the Federal District Court for Northern California or the California Superior Court of Alameda County.The application of the United Nations Convention of Contracts for the International Sale of Goods is expresslyexcluded. This EULA sets forth all of Your rights and is the entire agreement between the parties. This EULAsupersedes any other communications with respect to the Software and/or Documentation. This EULA may notbe modified except by a written addendum issued by a duly authorized representative of 2POINT. No provisionhereof shall be deemed waived unless such waiver shall be in writing and signed by a duly authorizedrepresentative of 2POINT. You hereby acknowledge a breach of this EULA would cause irreparable harm and

significant injury to 2POINT that may be difficult to ascertain and that a remedy at law would be inadequate. Youagree that 2POINT shall have the right to seek and obtain immediate injunctive relief to enforce the obligationsunder this EULA in addition to any other rights and remedies it may have. If any provision of this EULA is heldinvalid, the remainder of this EULA shall continue in full force and effect. The controlling language of this EULA isEnglish. If You have received a translation into another language, it has been provided for Your convenienceonly.

16. 2POINT Customer Contact. If You have any questions concerning these terms and conditions, or if Youwould like to contact 2POINT for any other reason, please visit http://www.2point.com.


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Exchange Connector Option

Exchange Connector Features ......................................................................................................4

Understanding Exchange Connector ..........................................................................................5

Exchange Connector Message Queues.................................................................................5

Sending Messages from Exchange ................................................................................6

Managing the MTS-OUT Queue....................................................................................6

Receiving Messages from Messenger............................................................................7

Managing the MTS-IN Queue........................................................................................7

Exchange Mailbox and Messenger Mailbox........................................................................8

Installing Exchange Connector.....................................................................................................8

Installation Requirements......................................................................................................8

Where to Install? .....................................................................................................................9

Setting up Access Rights to Exchange Mailbox Store ......................................................10

Installing Exchange Connector ...........................................................................................12

Installing Management Tools..............................................................................................15

Enabling Exchange and Messenger Mailbox Integration .......................................................17

Connecting an existing Messenger Mailbox......................................................................17

Creating a new Messenger Mailbox with Exchange Integration....................................18

Creating or Enabling several Messenger Mailboxes with Exchange Integration.........18Setting Exchange Connector Properties....................................................................................20

Exchange Connector Properties General Tab...............................................................20

Exchange Connector Properties Details Tab ................................................................21

Exchange Connector Properties Address Space Tab...................................................21

Default Address Spaces ................................................................................................22

Using Least Cost Routing in Exchange Connector..................................................................24

How Exchange Evaluates Addresses .................................................................................25

Entering addresses for the Internet Fax Server.................................................................25

Entering addresses for the Advanced Fax Server.............................................................25Address Formats Used by Messenger................................................................................27

Simple Example of a One-Off Address Format for Sending Faxes.........................27

More Complex Examples of One-Off Address Examples........................................27

Full Syntax for One-Off Address Formats..................................................................28

A Note on Canonically Formatted Telephone Numbers......................................29

Exchange Connector Option Guide 1


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Using Exchange Integration.......................................................................................................29

Managing Exchanges Global Address List ...................................................................... 30

Changing the Exchange Server or Mailbox in the Exchange Connector Profile..........31

Installing Global Forms .......................................................................................................32Setting up Auto-route Inbound Messages to an Exchange Public Folder.................... 33

Appendix A: Use Fax Numbers from the Global Address List............................................. 34

Appendix B: Frequently Asked Questions...............................................................................35

Exchange Connector Logon Failure ................................................................................... 35

Messenger for Exchange Queues Logon Failure in Exchange System Manager ......... 36

Incoming Messages Stay in Exchange MTS-IN When Using Windows SBS 2003.......36

Messages Not Sending Out Using Exchange Integration ...............................................37

2 2Point Messenger Series


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Exchange Connector Option

This document provides information on installing, setting up,and using the Exchange Connector Option for 2Point MessengerSeries. It is also helpful to read the Messenger AdministratorGuide and one of the Getting Starting Guide.

2Point Messenger

Series and Exchange

Connector Option

2Point Messenger Series is a state-of-art unified communicationsplatform which includes expandable messaging services such asFAXserve, VOICEserve, and MOBILEserve.

Exchange Connector Option is one of several optional

components designed for 2Point Messenger Series to expand andenhance its capabilities to tightly integrate with MicrosoftExchange Server.

When installed properly, it connects between the MessengerSeries Server and the Exchange Server. Exchange users can usetheir exchange client program such as Outlook to send or receivefax and voice messages via Messenger Series Servers.

The following shows how Exchange Connector is installed andmanaged using Exchange System Manager.

The Exchange Connector Option is best for any organization thatis using Exchange Server and Outlook as their messagingsolution. Enterprise administrator would only need to setup andconfigure the Messenger Server and the Exchange ConnectorOption at the backend servers the entire organization would



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Exchange Connector Features

immediately be enabled with fax, voice, and/or pagingmessaging solutions.

Exchange Connector Features

The latest Messenger Exchange Connector was re-designed towork seamlessly with the newest Exchange Servers and clients.

WILL NOT Extend orChange ActiveDirectory Schema

Not only we reduce the complicated install procedure andrequirements, we also streamlined the Exchange Connector andMessenger Server so they will not change or extend any of yourActive Directory schema. Yet it maintains all of its ActiveDirectory integration and management features.

Here are some of the feature highlights:

Unify Client Communications and Management. EachExchange user can send and receive any of Messengersmessages via Outlook or any Exchange Client program. Alltheir emails, faxes, and voice messages will be in the sameExchanges mailbox.

Simplified Installation Procedure. Greatly reduced pre-install requirements and steps from the previous versions.

Centralize Message Storage Using Exchange Data

Store. All fax and voice messages that were sent or receivedthrough Messenger are stored within Exchange Serversstorage make backup and management easier.

Exchange System Manager Management. IntegratedExchange Connector management snap-in for easymanagement.

Active Directory Management Tools. Many

administrative tasks are integrated using Active DirectoryUsers and Computers MMC.

Leverage Exchange Servers Least Cost Route Feature.Messengers messages can be routed based on the ExchangeServers least cost routing rules.



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Understanding Exchange Connector

Zero Client Workstation Deployment. No need to installMessenger Client software to each client workstation.Greatly reduce deployment time and efforts.


2Point Messenger Series Exchange Connector Option consists ofthe following components:

Exchange Connector Runs as a Windows service. It handles the delivery for fax,voice, and pager messages between Exchange Server and theMessenger Host Server.

Exchange ConnectorAdministrator Tool

A Microsoft Management Console snap-in DLL that providesmanagement facilities for the Messengers Exchange Connector.

Active Directory User

Management Tools

Provides user and mailbox management capability using theActive Directory Users and Computers management.

Message

Synchronization Tool

An optional service that is used in cases of deployingVOICEserve. It handles the certain message synchronizationevents between the Exchange message store and the Messengermessage database when both were setup to store the fax andvoice messages. See Appendix for more information.

When these components integrated with the Messenger and theExchange Server, they will move outbound voice, fax, and pagermessages to the Messenger Server for delivery. Inbound voiceand fax messages will be routed from the Messenger Server tothe Exchange Server based on each mailbox association.

One ExchangeConnector perMessenger HostServer

You can install more than one Exchange Connectors for 2PointMessenger Series, but each connector can only interact with oneMessenger Host Server. (In other words, you can have oneExchange Server talking to several Messenger Host Serversthrough several Exchange Connectors.)

Exchange Connector Message Queues

The Exchange Connector manages three queues in the ExchangeSystem Manager that move messages into and out of Exchange:



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MTS-OUTMessage queue for outgoing messages.

MTS-INMessage queue for incoming messages.

OutgoingTemporary queue for outgoing messages.

Sending Messages from Exchange

When you compose and send fax, voice, or pager messages inExchange, the following process occurs:

1. Exchange puts the outgoing fax, voice, or pager message inthe MTS-OUT message queue. (It recognizes the messagetypeMSGR, FAX, VOICE, or PAGE.)

2. The Exchange Connector creates a job in Messenger forsending the message, and temporarily moves the item to theOutgoing queue.

3. If Messenger completes the job successfully, the ExchangeConnector sends a sent message back to Exchange andremoves the item from the Outgoing queue.

If the job fails, Exchange Connector sends an error message backto Exchange.

Managing the MTS-OUT Queue

Messengers Exchange Connector performs all of the attachmentrendering to create fax pages for each message in the MTS-OUTqueue. Depending on the number of messages submitted andthe number of pages in each fax message, this rendering processmay take a while.



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The Messenger administrator can delete and examine thedetailed properties of any message in this queue. However, noone can view the fax pages of any message.

To examine the properties of the selected message:

1. Right click the selected fax message to display a pop-upmenu.

2. Select the Properties option to display the MessageProperties dialog box.

There are two panes in the dialog. Select either the General tabor Advanced tab to examine the message information.

Receiving Messages from Messenger

When Messenger receives a fax or voice message, the followingprocess occurs:

1. The Exchange Connector continually monitors theMessenger mailboxes and puts any incoming fax or voicemessage in the MTS-IN message queue.

2. Exchange puts the incoming fax or voice message in theusers mailbox and removes the item from the message

queue.

If the job fails, Exchange sends an error message back to theExchange Connector.

Managing the MTS-IN Queue

Inbound fax messages do not stay in the MTS-IN queue verylongjust until Messenger can route them. Normally, you willnot have time to examine and delete any fax messages in thisqueue.

As long as there is routing information in an inbound faxmessage, Messenger will route it to the specific mailbox fromthis queue. If there is no routing information in the inbound faxmessage, Messenger will send it to the Exchange Connectoradministrators mailbox.



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Installing Exchange Connector

To examine the properties of the selected message:

1. Right click the selected fax message to display a pop-upmenu.

2. Select the Properties option to display the MessageProperties dialog box.

There are two panes in the dialog box. Select either the Generaltab or Advanced tab to examine the message information.

Exchange Mailbox and Messenger Mailbox

Typically, each Messenger mailbox is mapped or associated toone Exchange mailbox. This association can be established by

updating the proxy address of the Exchange mailbox. Wediscuss more in later section.


It is highly recommended to fully install Messenger Server anddeploy other Communications Servers before installingExchange Connector Option.

Installation Requirements

The target system must have the following minimumconfiguration and requirements.

License Keycodeoptions

Since Exchange Connector is an Option of Messenger Series, youmust obtain a license Keycode that includes the ExchangeServer Integration option in order to install it.

You can find out if your existing license has this option bylooking into the Licenses Option Details dialog from yourSystem Resources License entry in Messenger Administrator.

If your current License Keycode does not have the ExchangeServer Integration option, you can obtain one and simply add itinto your License list. You are then ready to proceed.



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Server Version Requirements

2Point Messenger

Series Host Server

8.0 Fully deployed and operational in the sametarget server or on a separate server.

At least one of these Communication Services FAXserve, VOICEserve, or MOBILEserve.

Microsoft Exchange

Server

2000 and2003

Fully deployed and operational in the sametarget server or on a separate server.

Windows Operating

System

2000 andlater

Windows 2000 Server (all versions)

Windows 2003 Server (all versions)

Exchange System

Manager

Same asExchange

This is required to use the Messenger ExchangeConnector Administration Snap-in.

Active Directory

Users and Computers

Same asOS

This is required to use the Active DirectoryUsers and Computers Management ExtensionSnap-in.

Where to Install?

Messenger and its optional services are extremely flexible interms of deployment. You may install all of them in the sameserver along with the Exchange Server. Or you may distribute

them across multiple servers.

We recommend installing them into 2 servers as shown below:

Server Running Installing

Exchange

Server

Exchange System Manager

Active Directory Users andComputers

Messenger Exchange ConnectorAdministration Tool

Messenger Active Directory User andComputers Management Tool

Messenger Administrator

Messenger

Server

FAXserve, VOICEserve, andMOBILEserve

Messenger Administrator

Messenger Client

Messenger Exchange Connector



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This configuration provides high performance and centralizedmanageability. However, this is only an example and you maycustomize the installation based on your environment andrequirements.

We use this installation scenario to proceed the installation.

In this case, there will be 2 sets of installation one to install theConnector and another to install the Management Tools.

Local Administratorrights to install

For both installations, the interactive Logon installer musthave the local computer administrator rights.

Setting up Access Rights to Exchange Mailbox Store

Connector LogonUser

Before installing the Exchange Connector, you need obtain aLogon user information. This user Login will allow theExchange Connector to logon to the target Exchange Serverand most important the Exchange Mailbox Store. See belowinstructions to setup.

To add and assign Rights to access Exchange Mailbox

Store:

1. Make sure this Connectors Logon User account has local

admin rights. In this example, the users account isFAXserve.

2. Open Exchange System Manager, select the target MailboxStore. See below.



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3. Right-click to open its Properties dialog and select Securitytab.

4. Click on Add and select the Logon User account.

5. Click OK to return.

6. Make sure this account has all the Allow boxes checked inthe Permissions list. Particular, the Receive As and SendAs permissions should be allowed. If so, you are done andmay skip the following steps.

7. However, if you are unable to enable these permissions.You will need to do it in the Advanced Security Settingsdialog. Click Advanced button to proceed.



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8. Look for any Deny type for the Logon User - FAXserve. Iffound, click on Edit button. And enable them instead.

9. In the Permission entries list, you must enable or create newAllow entries of the Send As and Receive As permissions forthe Logon User.

10. When finish, click OK to confirm settings.

Installing Exchange ConnectorTo install the Messenger Exchange Connector:

11. Go to the target Messenger Server. Logon as a MessengerAdministrator with Local Computer Administrator rights.Then run the Messengers Setup.

12. After it started, click Next to the Program Maintenance.



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Note: This only show up when you have some Messengercomponents installed. Select Modify then click Next.

13. The Messenger Server Information screen is displayed and itwill only allow you to connect to the local Messenger Serverto modify its installation.

Enter the Messenger Administrators information andproceed.

14. The next screen is the Messenger License screen. It displays

the current License(s) of the Messenger Host Server if oneof them has an available Exchange Connector option, youmay proceed to the next screen. If not, you can now enter anew License Keycode with the Exchange Connection option.Click Next to proceed.



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15. In the Custom Setup screen, you shall see the currentinstalled options of Messenger.

16. Select to install Messenger Exchange Connector item. DONOT modify any other selection. Click Next.

17. This screen will prompt you to enter the ExchangeConnectors Logon user information for the selectedExchange Server. Enter them and click Next.

18. Installation will start and it should only take a few seconds

to complete.

Note: Typically, Setup program should already configure theExchange Connector properly and it should be running andhandling all messages. However, you must setup or assign theproper Messengers mailboxes to their associated Exchangesmailbox. Do that by using the Exchange Management Tools.



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Installing Management Tools

Local Administratorrights to install

For both installations, the interactive Logon installer musthave the local administrator rights of the local computer.

To install the Exchange Connector Management Tools:

1. Go to the target Exchange Server computer. Log on to the2Point Messenger host domain using an ID withadministrator rights on the host computer and domainadministrator rights.

2. Launch Messenger Setup. When the installation Setupwindow appears, click Next.

Note: Setup will start as a fresh install since the ExchangeServer doesnt have any Messenger components installed.

3. Read the license agreement in the list box. Then choose Iaccept the terms in the license agreement, and click theNext button to proceed.

4. The next screen lets you choose the type of installation thatyou are doing. Select Server option and click Next tocontinue.

5.

On this screen, Messenger Server Information, you specifyConnect to an existing Messenger Server.



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Then Enter the Messenger Administrator User Logoninformation to connect to MSGR. Click Next.

6. The next screen is the License screen. Simply click Next to

skip it as we are only installing the Management Toolswhich do require any new License.

7. On the next screen, choose where the program files and datastore will be installed. Typically, you would want to use thedefault settings. Click Next to accept the default location.

8. The next screen lets you choose which components you wantto install on the current system.

Note: Setup will only display what are currently still

available to be installed. All Messenger Client andManagement Tools are always available.

Unselect all other install options and only select the aboveshown options Messenger Exchange ConnectorAdministration, Messenger Administrator, and ActiveDirectory Users And Computers Management Extensions.

9. Click Next to start installation.

10. Once installed. You may follow the next 2 sections to setupthe Exchange Connector Properties and the ExchangeMailboxes.



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Enabling Exchange and Messenger Mailbox Integration

Enabling Exchange and Messenger MailboxIntegration

Connecting an existing Messenger Mailbox

To connect one Exchange mailbox to an existing

Messenger mailbox:

1. Go to the Exchange Server. Start the Active Directory Usersand Computers MMC window.

2. Click on the Users folder and select the target Exchangeuser/mailbox.

3. Right-click and select the Properties item.

4. Click on the 2Point Messenger Tab when the usersProperties dialog appears.

5. Select the target Messenger Server in the Server drop-downlist.

6. The Mailboxes list should display all of the Messengermailboxes that belongs to this user. Typically, there is onlyone.



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7. Highlight the target Messenger mailbox to be connected.

8. Click on the Update Address button.

Creating a new Messenger Mailbox with Exchange Integration

All Messenger mailboxes created through this procedure willautomatically be enabled for Exchange Integration.

To create a new Messenger mailbox:

1. Follow the above procedure up to step 5.

2. Click Add to display the Message Mailbox Wizard.

3. Complete the Wizard to create the Messenger mailbox.4. This Messenger mailbox is automatically connected to the

current Exchange user/mailbox.

Creating or Enabling several Messenger Mailboxes with ExchangeIntegration

To connect one Exchange mailbox to an existing

Messenger mailbox:

1. Start the Active Directory Users and Computers MMCwindow.

2. Click on the Users folder and highlight the target Exchangeusers/mailboxes.



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3. Right-click and select the 2Point Messenger Tasks option.

4. The 2Point Messenger Tasks Wizard will appear.

5. Select the Create mailbox or the Update address task.

6. Select the right Messenger Server. Click Next to proceed theselected task.

7. A Task in Progress screen will display the each entrysstatus.

8. When completed, click Next to display the Task Summaryscreen. Click Finish to close the Task Wizard.



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Setting Exchange Connector Properties


After installing both the Exchange Connector and itsAdministration Tools, you may configure it to your needs.

To set Exchange Connector properties:

1. In the Exchange System Manager, open the Connectorsfolder.

2. Right-click 2Point Messenger for Exchange, and chooseProperties from the shortcut menu. If you have more thanone Messenger host server, you can identify the correctExchange connector by the server name.

Exchange Connector Properties General Tab

The General Tab displays the connecting Messenger Server andthe Logon User name.

You can change the following options:

Check for outgoing messages every [ ] seconds. Specifyhow often you want the Exchange Connector to check MTS-OUTfor outgoing mail. The default is every 60 seconds.

Check for new incoming messages every [ ] seconds.Specify how often you want the Exchange Connector to check



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The Address Space properties also let you assign specifictelephone numbers and a relative cost to each address space thatyou define. This information lets you send faxes to particular faxservers using Least Cost Routing (LCR).

Note: Please see the later section on more LCR information.

For example, you might have two Messenger hosts, but only oneof these hosts might handle long distance faxing using anInternet fax server. Exchange Server will check the Address

Space lists, and send fax messages to the Exchange Connectorthat has an address space with a Type of FAX, an Address of+1*, and a Cost of 10, but send all other faxes to theExchange Connector that has an address space with a Type ofFAX, an Address of *, and a Cost of 20.

For a fuller explanation of address spaces and least cost routing,see Using Least Cost Routing in Exchange Connector, below.

For examples of the address formats used by Messenger, seeMessenger Address Formats.

Default Address Spaces

The installation for Exchange Connector automatically adds twodefault address spaces for two basic address types:

MSGRwhich can be used for fax, pager, and voicemessages.



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FAXwhich can be used for fax message types. (Outlookuses the FAX message type if you send a fax using anOutlook contact.)

Both address spaces have an address of *, which means thatany message of either type will be submitted to the MessengerHost Server.

Messenger also accepts VOICE and PAGER address types. Theywill be added

To add a message type:

1. On the Address Space tab, click the Add button.

2. Enter the following information:

Address Type. The acceptable types are MSGR, FAX,VOICE, and PAGER. Messenger adds MSGR and FAXaddress types automatically because they are the most likely

ones used from Outlook. (Messengers compose form willuse the MSGR type for all messages.)

Address. This is generally used to screen area codes so youcan do least cost routing for faxes.

You can use two wild card characters in addresses:

# takes the place of any single character in a string. Forexample, +1 (8#0) includes any area codes startingwith 8 and having any second number.

* takes the place of any number of characters. Forexample, +1 (800)* includes any numbers with 800area codes.

Cost. This is a relative cost of using this address space. Thecost must be between 1 and 100 (with 1 as the lowest cost).



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Using Least Cost Routing in Exchange Connector


Exchange Connector provides Messenger with the ability to doleast cost routing (LCR). This topic demonstrates how LCR canbe used with two 2Point Messenger Series host servers.

Scenario

Assume that your company has two Messenger Servers:

One Messenger Server has an Advanced Fax Server with faxboards connected to local phone lines.

You want to use this fax server to fax within your local areacode and to another adjacent area, and you want to use it for

800 number calls.

The other Messenger Server has an Internet Fax Server.

You want to use this fax server for all other long distancefaxing (which, in this case, is the same as all other faxing).

The following table describes the various faxing conditions, andassigns a relative cost to each one. Note that the cost must bebetween 1 and 100, so the cost values are relative costs based ondifferent call types.

Outgoing calls Server Cost

Toll free numbers (800) Advanced Fax Server 1

Local calls same area code (604) Advanced Fax Server 1

Local but out-of-area code (250) Advanced Fax Server 10

All other fax numbers Internet Fax Server 60

All other fax numbers Advanced Fax Server 70

Note also that we want to be able to fax any number using eitherfax server (in case one isnt working), so, when we set upaddress spaces in Exchange Connector, we will include an allother fax numbers entry for both Messenger hosts. In this case,we are assigning a lower cost to the one that we want to use bydefault.



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How Exchange Evaluates Addresses

Exchange uses a relatively simple string comparison whenmatching destination addresses and routing rules. It allows the

wild card characters * (for zero or more characters) and # (forone character). This inflexibility makes routing rule design moredifficult in some cases.

For example, phone numbers in Outlook contain a spacebetween +1 and the area code. However, you may need to addanother set of rules to handle phone numbers without the spaceor to combine two cases using wild card characters.

Entering addresses for the Internet Fax Server

From the chart above, we can see that this Exchange Connectorneeds an address space for faxes with any area code, but at ahigher cost than the other host can send local faxes. Note,however, that faxes to Messenger can have a FAX or a MSGRtype, so we have to create two address spaces to handle thesetwo fax types.

We will also assume that this Messenger Server is going tohandle all specifically-designated VOICE and PAGER types, sowe will also add an address space for each one of these types.

(Voice and pager messages can also be sent using the MSGRtype. In these cases, theyll choose the Messenger Serveraccording to our fax rules.)

Type Address Cost

FAX * 60

MSGR * 60

PAGER * 20

VOICE * 20

Entering addresses for the Advanced Fax Server

For the local fax server, we have to add rules that specify:

Lower costs for local calls than specified for the Internet Fax.



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As with the Internet fax, we will enter address spaces forFAX and MSGR types to cover both methods for specifyingfaxes. We will also specify three ways to enter phonenumberswith or without a space after the +1, and with

or without the brackets ().

Higher costs for all other faxes than the Internet fax.

In this case, well enter addresses for FAX and MSGR types only.

Type Address Cost

FAX +1 (800)* 1

MSGR +1 (800)* 1

FAX +1(800)* 1

MSGR +1(800)* 1

FAX +1800* 1

MSGR +1800* 1

FAX +1 (604)* 1

MSGR +1 (604)* 1

FAX +1(604)* 1

MSGR +1(604)* 1

FAX +1604* 1

MSGR +1604* 1

FAX +1 (250)* 10

MSGR +1 (250)* 10

FAX +1(250)* 10

MSGR +1(250)* 10FAX +1250* 10

MSGR +1250* 10

FAX * 70

MSGR * 70



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Remember:

Exchange will select the rule that has the lowest cost, not thefirst applicable rule.

For example, a phone number +1 (604) 555-1111 will fit a +1(604)* and a * rule, but the +1 (604)* rule will be chosen.

Always create a rule entry with an address format consistingof a single asterisk (*). This is the fallback rule to ensure thatall outgoing faxes are handled even if they do not match anyother rule.

Address Formats Used by Messenger

You can send a one-time fax, voice message, or pager messagefrom the standard Outlook compose form without using anaddress book. This is called a one-off address.

Simple Example of a One-Off Address Format for Sending Faxes

You can send a fax to Jack Green by entering the following linesin the To field of an Outlook e-mail:

Jack Green[FAX:+1(201)555-7777]

Or (with spaces)

Jack Green[FAX: +1 (201) 555-7777]

More Complex Examples of One-Off Address Examples

You can also send other types of messages, or provide morerouting instructions or information in the address:

Jack Green[FAX: +1 (201) 555-7777 /a=MSGRIPFAX]

This fax will be sent using Messengers Internet fax servicerather than using a fax server with local phone lines.

Jack Green[VOICE: +1 (201) 555-7778]

The attached wave file will be sent as a voice message to thespecified address.



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[MSGR:Jack Green@+1 (201)555-7777/a=MSGRFAXSERVE@FAX]

This fax is specified using the standard Messenger type

MSGRand will use the fax server instead of the IP faxservice.

Jack Green[fax: +1 (201) 5557777 /o=ACME Corp]

This fax is going to ACME Corp.

Jack Green[fax: +1 (800) 5557777 /o=ACME Corp/b=1234A|567890]

This fax is going to the ACME Corp. The billing information(/b) includes the client number, followed by the matternumber.

Full Syntax for One-Off Address Formats

The full syntax for Messenger addressing looks like this

MAPI one-off address = :[@]address[][@]

Where:

FAX | VOICE | PAGER | MSGR recipients name (spaces are ok)

target address such as fax number or voicenumber

FAX | VOICE | PAGER (media type isonly used for MSGR address type)

[]

/o=

/b=

/v=

/a=

/server=

/line=

[|]



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Using Exchange Integration

For detail information on how to send or receive fax, voice, orpager messages via Outlook, please read the User Guide.

Managing Exchanges Global Address List

2Point Messenger Series supports Global Contact addressescreated by the Exchange Administrators. These contacts arestored globally in Exchanges Global Address List and are thusaccessible to all Exchange users. You can also access themthrough the All Contacts Address List.

Creating a Global Contact Address

1. Log on to the Domain Control server with Domain Adminsrights.

2. Run the Active Directory Users and Computers programfrom the Administrative Tools program group.

3. Select and expand the target domain in the left pane.

4. Select the Users folder.

5. Right-click to display the shortcut menu, and select New,and then select Contact

6. The New Object Contact wizard window appears. Fill inall necessary fields, and click Next to proceed.

The next wizard window allows you to modify the Alias andE-mail address. Be sure to check the Create an ExchangeE-mail Address option.

7. Click Modify to display the New E-mail Address dialog.

8. Select Custom Address Type in the list box.

9. Click OK to display the Other Address Properties dialog.

10. Enter the complete fax number in the E-mail Address fieldand FAX in the E-mail Type field.

You may enter optional recipients information immediatelyafter the fax number such as company name and billinginformation.



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Installing Global Forms

You must have write permission to Public Folder andOrganizational Form Library. Please also refer to Microsoft

article #244591, #271816.

Step 1: Make sure the Exchange Server has Organizational

Forms library.

1. Start Exchange System Manager.

2. Expand the Organization object.

3. Expand your Administrative Group.

4. Expand Folders.

5. Right-click Public Folders and click View System Folders.

6. Expand EFORMS Registry folder.

7. If you see the Organizational forms library then go to step 2.

8. You need to create an Organizational Forms library.

9. Right-click the EFORMS Registry folder, then click New.

10. Click Organizational Form. Enter a name, such asOrganizational Forms, for your new form library, and thenclick OK.

Step 2: Check the permissions for the form installation.

11. Right-click Organizational Forms, then click Properties.

12. Click Permissions tab and then click Client Permissionsbutton.

13. Make sure you, or the person who installs the form, have

write permissions to this folder.

Step 3: Installing the forms.

14. Open Outlook.

15. Click Tools menu, then click Options.



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16. Click Other tab, then click Advanced Options.

17. Click Custom Forms, then click Manage Forms.

18. Click Install, open GViewFrm.cfg, then the MessengerFax Viewer will be install to your personal form library.

19. Click on Messenger Fax Viewer, then click Copy to copy thisform to your Organizational Forms library.

20. If you have installed VOICEserve, you also need to installMessenger Voice Viewer. Click Install, open VocView.cfgto install the form, then copy to the Organizational Formslibrary.

21. After the forms are copied to the Organizational Formslibrary successfully, you can remove all the forms that wereinstalled in your personal form library.

22. Make sure to increase the Form Cache setting for additional2048K in the client Outlook machine.

Setting up Auto-route Inbound Messages to an Exchange PublicFolder

To setup Auto-routing Inbound Messages to an Exchange

Public Folder.

1. Open Active Directory Users and Computers fromAdministrative Tools.

2. Open the Properties of Administrator or the user accountthat will own the new Messenger mailbox.

3. Click on ACCPAC Messenger tab. Click on Add to create aMessenger Mailbox.

4. Click on E-mail Address, double click on the new proxyemail address that just created. It should be on the top of listwith address type MSGR.

5. Copy the created proxy address.

6. Use Exchange System Manager to access the email addressproperty of target public folder.



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Appendix A: Use Fax Numbers from the Global Address List

7. Paste the proxy address into the public folder email addresslist using type MSGR.

8. Go back to Active Directory Users and Computers and

delete the created proxy address from the original ownersemail address list.

Appendix A: Use Fax Numbers from the GlobalAddress List

Exchange exposes and processes recipient addresses through anaddress type. By default, AD users are populated into the GALand from the GAL exposed through an address type (EX, X400,etc). This unique address type signals the Exchange server touse the internal MTA to move a message to an internal mailboxwhen so addressed. The GAL can also host other address typesthrough special proxy addresses including SMTP (User orContact). It is possible to extend the GAL to also support theFAX address type as well, but these are uniquely dedicatedaddresses apart from the AD user entity. What Microsoft doesnot do is pass through the fax property within AD to the GAL asa FAX address type. I believe as you do, that they should havedone this - but did not. There is no way to programmatically or

otherwise tell the GAL to suddenly become a fax address bookfor the AD user objects that are there. The low-end Microsoft FaxServer that comes with Microsoft Small Business Server isalso affected by this design in leveraging the GAL.

Outlook Contacts as an address book - in contrast to the GALexposes both the email address (up to 3) and the fax address(Home and Business). It is also limited however and will notexpose pager or voice numbers for addressing even though thatdata is there. For your situation, the Outlook Contact database isappropriate for fax. It is my assumption that you wish to have acentral fax database that all can make use of. Of course, you canmanually create the fax contact entities in your GAL, but theywill not relate to your AD users or if your desire is for a publicfax address book, you may want to use a public Contactfolder. You may wish to consult Microsoft's knowledgebase touse a shared fax address book in this manner:



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Appendix B: Frequently Asked Questions

http://support.microsoft.com/kb/q185200/(Article ID#: 185200).

As with yourself, if there is a way to access Outlook in such away that the compose process and the native address book

interface exposed a FAX address type for the standard GALusers, we would publish it. There are third party tools that willauto-download your GAL into a contacts folder. You may beinterested in looking at these solutions. Although we have nottested it ourselves, one that appears to have promise is reportedto work with Outlook Contacts and with Windows Mobiledevices. You can find it from Slipstream Solutions. See:

http://www.slipstreamsolutions.co.uk/products/mGALSync.htm


Exchange Connector Logon Failure

Exchange connector logon as Domain Administrator

account:

1. Make sure this account (e.g. Administrator) has local adminright.

2. Open Exchange System Manager, open the Security settingsfrom the Mailbox StoresProperties. Click on the Advancedbutton and open the Permission settings dialog.

3. Look for any Deny type for the Administrator. If found,click on Editbutton. Then go to step 5.

4. Click on Add button, chose the Administrator (sameaccount in the step 1).

5. Check Allow for both Send As and Receive As for the

Administrator, and then OK.

6. Restart the connector. You may need to wait a little bit forthe change to take effect in the Exchange Server.

Exchange connector logon as Domain User account:

7. Make sure this account has local admin right.

http://support.microsoft.com/kb/q185200/http://www.slipstreamsolutions.co.uk/products/mGALSync.htmhttp://www.slipstreamsolutions.co.uk/products/mGALSync.htmhttp://support.microsoft.com/kb/q185200/


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8. Open Exchange System Manager, open the Security settingsfrom the Mailbox Store.

9. Click on Add button, and select this gateway logon

account.

10. Make sure this account has all the Allow boxes checked inthe Permissions list.

11. Restart the connector. You may need to wait a little bit forthe change to take effect in the Exchange Server.

Messenger for Exchange Queues Logon Failure in Exchange SystemManager

The user who logs on Windows must have the same permissionsas Gateway logon user. Please see Exchange connector LogonFailure for detail about setting permissions.

Incoming Messages Stay in Exchange MTS-IN When Using WindowsSBS 2003

Make sure the Microsoft Exchange MTA Stacks service isrunning.

If you are using Windows Small Business Server 2003, the MTAservice for Exchange server is disabled by default. The incomingmessages can not be delivered to Exchange server. Please alsorefer to Microsoft article #875432.

1. Click Start, click Run, type regedit, and then click OK.

2. Locate the following registry sub key:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\name of your Exchange servercomputer\Private-guid_of_private_mdb

3. Delete the following two registry values: Gateway InThreads and Gateway Out Threads

4. Locate the following registry sub key:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\name of your Exchange servercomputer\public-guid_of_public_mdb



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5. Delete the following two registry values: Gateway InThreads and Gateway Out Threads

6. Quit Register Editor.

7. Click Start, select Administrator Tools, and then clickServices.

8. Right-click Microsoft Exchange MTA Stacks, and then clickProperties.

9. On the General tab, change the startup type to automatic,click Apply, and then click OK.

10. Right-click Microsoft Exchange MTA Stacks, and then clickStart.

11. Right-click Microsoft Exchange System Attendant, and thanclick Restart.

12. Restart ACCPAC Messenger for Exchange service fromServices if you are using Messenger Series version 2.x. If youare using Messenger Series version 3 and above, useMessenger administrator to restart the Messenger forExchange service.

Messages Not Sending Out Using Exchange IntegrationIf you are using Microsoft Small Business Server 2003, pleaserefer Incoming Messages Stay in MTS-IN section first.

If you have just installed the Messenger Exchange connector,you may need to restart the Microsoft Exchange MTA Stacksservice.

If the outgoing message returned as NDR with Could notretrieve mailbox information, the proxy address of the

Exchange user may be incorrect.

If the messages stay in users Outboxes and you have Messengerfor Exchange server running, the proxy addresses may not besetup correctly for the Exchange users.



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Documents

Exchange Connector Option Guide