KSG Campuses Baringo

Embu

Matuga

Mombasa Weekly Bulletin

19—25 September, 2020 Vol. 9 Issue 37

Institutes

e-Learning and

Development Institute

Security Management

Institute

KSG Centres of Excellence

Centre for Devolution Studies

Centre for Public Service Values, Ethics and Integrity

Centre for Public Finance Management

Centre for Leadership

and Public Policy

Centre for Advanced Training and Consultancy Services

Centre for Research and

Advisory Services

Centre for Environment and Climate Change Response

F eedback; an essential component in communication. It indicates whether the

recipient is satisfied with the service and evaluates service provider effectiveness. Indeed, Director of KSG Security Management Institute (SMI) Mr. Humphrey Mokaya discloses that KSG prioritizes customer experience in all service provision

Vanity is the cause of misery

3

Guest Column 4

Surprise death and burial of Anthony

5

Know Your Colleague 7

Leaders’ Must Read 8

Homour/Quote 10

Courses across campuses 11

#ZuiaCorona

Published by the KSG Communications Office

Exceeding customer satisfaction

sustainable excellence. Mr. Buyekane appeals for maintenance of a culture of excellence and analysis of feedback on services rendered. He observes that feedback helps in better understanding the strengths and weaknesses of a team and allows them to build on the gaps identified. Mr. Buyekane made these remarks at the Kenya School of Government during a curricular validation exercise. The School has partnered

points as it provides an insight into what works well and what needs improvement. “The School regards customer feedback as one of the most reliable sources of tangible data that enables us to understand clients in a deeper and more profound way”, the director said. On his side, Huduma Kenya Chief Executive Officer, Mr. James Buyekane describes feedback as a key ingredient in customer service for

KSG, Huduma to roll out Customer Service Excellence training

KSG Director Academic Affairs Dr. Josephine Mwanzia addresses participants during a validation of

curricula for customer service excellence training at the School.

BY CELESTINE JEPKIRUI

Exceeding customer satisfaction Page 2

with Huduma Kenya Secretariat to develop four curricula specific to public service customer excellence. The curricula, which separately target senior and technical officers, include Customer Service Excellence for Senior Officers, Customer Service Excellence for Technical Officers, Quality Management in Customer Service Excellence and Induction Training in Customer Service Excellence. He singled out the quality transformation that the partnership between the two institutions seeks to achieve through these programs. “The partnership is crucial as it will ensure maintenance of modern customer service standards. I have confidence in the School because through it, the country has - for a long time - experienced professionalism in the public service,” he said. The CEO added that KSG, being a well-established institution with high standards in empowering public service, is the model institution to offer the course. The jointly developed training curricula are intended to equip participants with knowledge, skills, attitudes and ability to ensure compliance with customer service excellence standards. Target participants include those in the public, and private sectors as well as officers in Non-Governmental Organizations who are directly responsible for delivery of services to customers. Dr. Josephine Mwanzia, Director in charge of Academic Affairs, remains upbeat that despite the COVID-19 disruptions, KSG will resiliently continue to develop new

curricula meant to empower officers during and after the pandemic. Specifically, Dr. Mwanzia singles out customer service excellence curricula which aim at enhancing proficient customer service as examples. She says that for capacity development, the School has had to re-think and prioritize training in areas that will bear immediate positive impact, and the priority, in this case, was Customer Service Excellence. She further observed that development and roll out of new curricula seeks to address societal and participant competency needs. “This will help to improve learning opportunities, ensure uniformity of content delivery for specific programs, define learning outcomes, guarantee standardization in evaluation and accuracy in monitoring programs success and keep pace with the emerging social and economic challenges,” Dr. Mwanzia said. KSG Director of Linkages and Collaborations Ms. Prisca Oluoch, on the other hand, emphasized that the new curricula aim to aid staff to exceed customer expectations. The trainings, she said, will be practically delivered and for online sessions, there will be structured interaction and participatory approach to give reality and a blended distance. “There will be individual evaluation and assessment of knowledge gained,” said Ms. Oluoch.

Editor’s Note...

T he age-old business mantra accentuates the importance of customers and the

would-be customers in every business and KSG fully subscribes to it that: Customer is King. The School has partnered with Huduma Kenya Secretariat to develop four curricula specific to public service customer excellence. Read about these curricula which have since been validated. In the Leaders must Read column, we demystify the misconception that the life of a leader is glamorous. Some of you cannot miss to be familiar with the patriotic songs that characterized the late President Daniel Moi’s era. Meet the man behind their composure, Mr. Thomas Wasonga, as he explains what motivated his move. And to the internet lovers, our Columnist Rahab Kahenya has a gem warning: the Internet does not forget. On a sad note, however, our writer – Gabriel Odhyambo – shares the happenings of possibly the longest day in his life. He details how his brother, Anthony, died and was buried that same day. We pray for Antony’s soul to rest in eternal peace and we pray for Gabriel to find peace. Enjoy reading the Bulletin.

It is all about the customer

Faith Musoga

Director Security Management Institute, Mr. Humphrey Mokaya, makes his speech during the validation workshop at the School.

Vanity is the cause of misery Page 3

diminishing and eroding some of the gains that have been made. “We are currently having a situation where we think of ourselves first at the expense of the rest. This is the root cause of corruption that has become a menace in our country,” he observed. He believes that it is the same selfishness that has led to tribalism and nepotism as people want to have everything for themselves at the expense of others. “We should all be proud of our tribes, yet we need to embrace each other as one people. It is only when we respect the contributions of others and encourage team work that we shall prosper as a people,” he advised. He rallied participants to always remember the words of one of his songs, ‘Tushangilie Kenya’ whose part of the lyrics says, ‘Anayependa Kenya ni yule mwenye kutenda haki kwa watu wote’. This, he says, calls for treating everyone fairly without any bias and using positions and powers to serve the interests of the people. Similar sentiments were shared by a co-speaker in the Webinar, Mr. Simon Angote, who challenged the participants to use their offices to improve service delivery. “When you are given a job, it should not be about the amount of money you shall make, rather, how the position shall impact on the lives of the people you have been mandated to serve,” Mr. Angote said. According to him, patriotism in the public service is demonstrated through loyalty in paying taxes and observing the rule of law and the rules and regulations set anywhere they go. This encompasses the prudent use of resources at the public officer’s disposal. Mr. Angote called upon the participants to endeavour to promote value driven leadership and to champion for inclusivity. He challenged them to walk the talk as leaders and the people they manage

shall easily follow suit because they are role models. In so doing, he said, the whole country will have a solution to the issue of corruption and tribalism. Director of Academic Affairs Dr. Josephine Mwanzia, on the other hand, said that patriotism goes beyond some of the country’s legal requirements. “Patriotism requires us to undertake acts of love and to demonstrate the character where we come from as individuals. The country and others come before us. We become magnanimous in our character by showing love,” she said. She further noted that the quest for patriotism cannot be achieved without individual sacrifice. She challenges officers in privileged positions to be mentors in patriotism through leading by example. Mombasa Campus Director Dr. Tom Wanyama acknowledged that taking part in the Webinar has seen him greatly benefit from the discussions on patriotism, nationalism and civic duty especially from personal experiences of the resourceful presenters. He implored the participants and the School management, which was represented in the webinar by the Director Academic Affairs and the campus’ deputy directors to listen to Mwalimu Wasonga’s songs frequently and become indoctrinated as patriots in the country. Dr. Wanyama observed that the presentations on the values of patriotism, nationalism and civic duty will go a long way to help the participants and management to reflect on their beliefs as leaders. He described Mwalimu Wasonga as a true Kenyan patriot for the great contribution he made in championing for a cohesive Kenya. “Whenever your songs were played, people stopped what they were doing to listened to them.They communicated something serious about us as a nation and the message is there until today,” remarked Dr. Wanyama.

H e loves his country. He serves it with dedication and faithfulness, treats his fellow

countrymen with love and is patriotic. Meet Kenya’s icon, the indefatigable composer and singer of patriotic songs, Mr. Thomas Wasonga. Mwalimu, as he is popularly known, believes that a patriot, among other values, should be faithful, selfless and always think about others and their feelings. A number of government officers got to interact with Mr. Wasonga for the first time when the School invited him as a guest speaker during one of the webinars for the Strategic Leadership Development Program (SLDP) at the Kenya School of Government Mombasa Campus. Although it was an online presentation, the participants acknowledged that Mr. Wasonga’s experience on the values of patriotism, and nationalism easily come out as part of his civic duty. According to Mr. Wasonga, he was driven into composing and singing patriotic songs by the peace and tranquility that the people of Kenya enjoyed in the 80s as compared to the neighboring countries like Uganda, then Sudan, and Congo among others in which there were ethnic clashes that pushed a large number of citizens to run and seek refuge in Kenya during that time. He says that he wanted to prevent the same from spreading to Kenya. He, therefore, decided to use music to pass messages that called for unity and tolerance to promote nationalism, solidity and pride among the people of Kenya and to make them appreciate the effort by the government to ensure that peace and tranquility prevailed. Mwalimu, however, noted during the webinar that he was worried that some of the values were gradually

Mwalimu Wasonga roots for patriotism today as he did through his songs

BY GABRIEL ODHYAMBO

Internet does not forget

S ocial media has evolved to become one of the primary ways people

communicate in the modern world on a daily basis. Consequently, typical social rules are finding their way into digital environments. There is a lot to learn from social media. Recently, for example, there was a clip of a lady addressing graduands which circulated in WhatsApp groups. The clip had rich content that made me re-think my relationship with human beings. She said that every human being counts regardless of their social class and, therefore, they should be treated as the treasures of God that they are. It is one of the many clips that I have preserved for future reference. The question I often debate on is what the right action should be after receiving such a clip. Is it to forward it to other groups or simply internalize the message, meditate on it and identify areas of improvement and then think of those who can benefit from the same message. This is important because you can forward the message to an audience that will wonder whether you took time to think about it or you just forwarded it. We all belong to groups such as old school associations, professional groups, social groups, and family groups. Different messages will benefit different groups. Only a few people have managed to differentiate

this. Nevertheless, do not castigate members who post something you do not like publicly. Instead, reply privately to the member and uphold the dignity of the group. Social etiquette dictates how people behave around others in the real world. Similarly, social media etiquette revolves around online guidelines to follow. The demand for social media etiquette differs from one platform to the next. Lisa Hutchinson, a psychotherapist, says one of the mistakes she encounters on social media is that people sometimes do not reciprocate or respond to comments. Group members often want to be seen and validated. A response does not have to be elaborate. It can be a simple thank you or a thumbs up sign. Participation in a group discussion, therefore, is important. There will always be members in a group who are more vocal than others. A word of caution, however, is if you are the only one posting and commenting, first pose and think why that is the

case. It could as well be that you are boring members with out of context posts. Your social media feeds should not read like an inner monologue. Occasionally sharing how awesome dinner was last night is fine. Conversely, sharing your breakfast choice every morning is the quickest way to lose your

friends and followers. You should be self-centered in small doses. This means that before you share anything, think about how others might interpret it. Unless you are sending a private message, just make sure your social media posts, which reach well beyond your friends and family members, are appropriate. Social media has tremendous power. It is important, therefore, to follow proper etiquette when you engage with other users. Avoid extensive self-promotion, maintaining a respectful sense of humour, taking note that best practices are simply a high-tech version of old-school etiquette. The social media world moves faster than the offline world. That explains why it is critical to think about the effects your words, pictures, and videos before sharing them with hundreds of thousands of your peers and non-peers. Remember the adage, internet – and now social media - does not forget.

Page 4

MS. RAHAB KAHENYA COUNSELOR AT KENYA SCHOOL OF GOVERNMENT

Guest Column

Picture courtesy : Prezi

died by the roadside in unclear circumstances. They could have come to ascertain the cause of death and rule out any foul play. The police, some members of family, and a few witnesses who arrived first at the scene, in a way, concurred that the late seemed to have drowned in the puddle of rainwater into which he could have slipped and fell. However, there was an even bigger problem: the Coronavirus pandemic. After ascertaining the

T he day was Sunday May 3, 2020. It is easily the longest day in my life. Early that morning, I was just seated in the house following a live church mass on

television as this has become the new normal. The events that followed were a kin to the story of a character named Simon Makonde which was used to illustrate the use of indefinite article ‘a’ way back in lower Primary School. The plot of that story went like this: Simon Makonde was born on a Monday, named on a Tuesday, married on a Wednesday, taken ill on a Thursday, treated on a Friday, died on a Saturday and was buried on a Sunday. On this particular Sunday, at 9:27am, my phone rung. It was my elder brother, Geoffrey Odhyambo, calling from home. After some frivolous prelude, he broke some terrifying news: Our eldest brother, Anthony Odhyambo, had been found dead! I became numb for a while and so my brother who was over the phone said, “Let me give you a few minutes”. He hung up. Even before I could compose myself, another call came in. It was an uncle, George Abuor, again calling from home. At this time, I had known the story and therefore prompted the caller to go straight to the point. The uncle briefed him about the circumstances in which the brother had passed on. It all sounded like fiction. The late Anthony was jovial the previous night and even in the early hours of the ill-fated day. It had become his routine to wake up early. And, therefore, on that day he woke up at 5.30am. After accomplishing his mission by 6.45am, he was said to have left for home, as his colleagues later explained. Hardly an hour later, at 7.30am, he was found dead in a shallow pool of water along the way home. It was not until 11:00am when the police visited the scene for possible investigations since he had

Surprise death and burial of Anthony Incident shows how Coronavirus continues to treat people abnormally

BY GABRIEL ODHYAMBO

The writer, Gabriel Odhyambo (left) and the late Anthony Odhyambo.

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Page 6

indeed, succeeded in eroding the culture and traditions most communities inherited from their forefathers and have held dearly for a very long time, as it keeps treating them abnormally with daily unforeseen occurrences. At the time of reporting the first case of Covid-19 disease in Kenya, the situation could not get better and over time, the government had to impose further measures that included suspension of face-to-face learning, ban of public gatherings, limiting the number of people attending funerals to 15 close family members, select inter-county movement cessation, ongoing countrywide curfew, and the closure of places of worship. In this circumstance, even if as a family we wanted to seek the services of a chopper, it could have been practically impossible to get all the members to Kisumu in less than four hours to bury Antony. M e a n w h i l e , f u n e r a l

arrangements for the late Antony started off in earnest by way of mobile phones. Indeed, by 1:00pm, a casket had been acquired, a grave site identified and the grave was being dug. At the strike of 2:00pm, the family and the f u n e r a l o r g a n i z i n g committee had got in touch with a local priest, who was a close family friend, and had actually celebrated Mass at our home the evening before the tragedy. The priest agreed to lead the requiem mass. Start ing 4 :00pm, the Odhyambo family - scattered all over Kenya – from Nairobi to Kajiado, and all the way to Mombasa, was huddled around laptops and mobile phones virtually attending burial of our beloved via Zoom. Anthony, who was alive and kicking at 7:00am that Sunday morning was lying in his grave by 16:30pm that evening! This went down as the first time that the community was treated to a burial on the same day and without even a cup of tea for the mourners. To me it all sounded like a dream. I never believed my brother was gone until I recently travelled home and saw the grave.

May Anthony’s soul rest in eternal peace.

cause of death, the police alerted my family that they had to bury the deceased by 4:00pm that same day! That seemed unheard of. It has never been the community’s tradition to bury within hours of demise. All this time, my other siblings and I as well as a cross section of family members were on a government enforced cessation of movement in other counties: Nairobi and Kajiado, and I specifically was in Mombasa. As a family, we could all but wish that scientists, who to date continue burning the midnight oil to come up with a vaccine for the Coronavirus disease, could have h a d a b r e a k t h r o u g h . Unfortunately, the only confirmed medication remains: Prevention. This is effected through social distancing, wearing of face masks, hand washing and avoiding close contacts and shaking hands. The latter has not been cordially received since it looks like a deviation from the expectations of most African cultures. Most communities believe not just in greetings, but handshaking and a good number would take offense at anyone who refuses to shake hands with them. It is taken as one of the highest level of disrespect and pride which is highly condemned in a number of communities and cultures. Yet this is one of the actions everybody has had to let go as a result of the Coronavirus pandemic…perhaps with more to unfold. The Coronavirus disease has,

Surprise death and burial of Anthony Incident shows how Coronavirus continues to treat people abnormally

Simon Makonde was born on a Monday,

named on a Tuesday, married on a

Wednesday, taken ill on a Thursday, treated on a Friday, Died on a

Saturday and was buried on a Sunday.

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KNOW YOUR COLLEAGUE

This week, this Know Your Colleague section features MR. ERIC MULAMA, Research Fellow at the Kenya School of Government Lower Kabete. Learn more about him as compiled by MS. EPHLINE OKOTH.

I would want to venture into large scale pig farming

Q. What motivates you to work hard? A. An environment where there is growth at all levels with policies that facilitate my work.

Q. How do you ensure self-development and improvement? A. By keeping up-to-date with the KSG career guidelines to equip myself with the skills and knowledge required for me to better my performance at the organization. Also, I undertake courses at KSG that are in line with my job description.

Q. What do you love most about your career? A. The ability to provide meaningful information out of raw data is exciting to me. Sometimes data analysis can be taken lightly but when presenting a report; one appreciates the work that goes into the data interpretation process.

Q. If you had time to do volunteer work, what would you do and why? A. I would volunteer in mentoring and coaching young ones in children homes. I am touched by what they endure. As you know it is at this point in life that defines ones’ behaviour that could inform their future lives.

Q. What would you want to achieve

within the next five years? A. Now this is a tricky one. In the next five years I would want to have gained lots of

experience and competencies to elevate myself at a

strategic

organizational position. I would also want to venture into large scale pigs farming to secure my future family’s life.

Q. If you could eliminate one weakness in your life, what would it be? A. I would eliminate the weakness that comes with being a perfectionist.

Q. What are some of the different jobs that you have had in your life? A. I have worked with the African Population Health and Research Centre as a data manager and with the Clinton Health Access Initiative as a data analyst.

Q. Which is your favourite book? A. My number one book is the SWORD (Bible). I also love the autobiography of Sir Alex Ferguson, former Manchester United Football Manager.

Q. What is it you wish you were gifted at doing? A. I wish I was gifted at singing so that I can lead the choir in my church.

Q. What is your best sport to watch and play? A. My favourite sport to play is Rugby, but I love to watch football. I am a die-hard fan of Manchester United and KSG Ogopa FC.

Q. What is your biggest fear in life? A. The fear of not defining my direction as an employee of KSG and as a Christian is one I dread.

Q. What is the best gift you have received? A. My innate gifts: to make friends and the ability to crack jokes that helps people unwind from their stress and probably better their performance. I am glad that I can crack a few.

Q. Would you rather win a lottery or work at the perfect job and why? A. Definitely, a perfect job. This is a visionary look. Easy come easy go. A lottery win may go as easily as acquired but for a perfect job it is the real deal. It will serve you while you live a peaceful and happy life for the sweat given to it.

Q. What is your favourite childhood memory? A. I vividly remember the day I went through initiation; changing lifestyle from boyhood to manhood. Even the way I was addressed back at home felt so powerful.

Q. What current world events are really troubling to you? A. The Coronavirus pandemic is worrying me. I am sure many people feel the same on this one. Our daily prayer is that everything goes back to normal as soon as possible. I am a Luhya and we believe in greeting people with a hand shake. You can imagine how terribly it is affecting our greetings.

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Sacrifice leads to success

The author argues that effective leaders sacrifice much that is good in order to dedicate themselves to what is best. That is, he says, is how the Law of Sacrifice works. For Maxwell, if one desires to become the best leader, he needs to be willing to forego in order to lead well. He has discussed, in this chapter, issues leaders need to know about the Law of Sacrifice. No success without sacrifice: Many working people dedicate years and pay a lot of money to acquire education and the tools they will need before embarking on their career. Tellingly, Philosopher-poet Ralph Waldo Emerson observed: “For everything you have missed, you have gained something else and for everything you gain, you lose something.”

Give up more than others: The heart of leadership is putting others ahead of yourself. It is doing what is best for the team. As Gerald Brooks, leadership speaker and pastor, puts it, “When you become a leader, you lose the right to think about yourself.”

Leadership has a cost: A person without responsibilities can do pretty much anything they want. Unfortunately, once they take up responsibility, they start to experience limitations in what they can do. Certainly, the more responsibility they accept, the fewer options they have.

Give up to stay up: In leadership, sacrifice is an ongoing process, not a one-time payment. If leaders have to give up to go up, then they have to give up even more to stay up.

Great leadership, greater sacrifice: A country’s president is the most powerful leader in the land. More than any other person, the president’s

words and actions make an impact. Such a person must give up and sacrifice a lot to hold the office.

Standing on others’ shoulders: Anytime you see success, you can be sure someone made sacrifices to make it possible. And as a leader, if you sacrifice, even if you do not witness the success, you can be sure that someone in the future will benefit from what you have given.

Sacrificing to be the best: Condoleezza Rice is a product of generations of sacrifice. Her grandfather, John Wesley Rice Jr. - the son of slaves - was determined to educate her and, according to Condoleezza Rice, “saved up his cotton for tuition”. To be able to compete in both figure skating and piano competitions, she would get up at 4:30 in the morning to fit everything in.

Giving up to go up: Rice knew that to reach her personal potential, it would not be in music. So she made a sacrifice few people in her position would be willing to make: She dropped her music major and ventured into international politics.

At the top: As the second in command at one of the world’s premier universities, Rice had it made. She had proven herself as an executive. She was already sitting on many corporate boards. And she was in position to become president of any university in the nation. So some people might have been surprised when she stepped down as provost and began tutoring George W. Bush, then governor of Texas, on foreign policy. But it was a sacrifice she was willing to make—one that led to her becoming national security advisor and eventually US secretary of state.

R eading is important yet the ability to explain why could be harder than we think. Those who have dared to find out have come across such reasons as reading develops thoughts, gives endless knowledge, and lessons while keeping minds active. Indeed, reading exposes people to new words which enables them to

develop deeper understanding of their language and how to use it. To keep the audience smarter, Bulletin Writer SAMWEL KUMBA runs this series of book review and encourages readers to read and enhance knowledge,

expand their vocabulary, and deepen their thinking. Therefore, read a good book today starting with this: The 21 Irrefutable Laws of Leadership.

LEADERS’ MUST READ

P eople often think that leadership is all about position, perks, and power. Indeed,

many people, today, want to climb up the corporate ladder because they believe that freedom, power, and wealth are the prizes waiting at the top. This follows the misconception that the life of a leader is glamorous, at least to people on the outside. However, what they do not know is that leadership requires sacrifice. They do not know that a leader must give up to go up. This is true of every leader regardless of profession. However, there have been cases of leaders who have used and abused their organizations for personal benefit—and the resulting organizational scandals that have come up because of their greed and selfishness. Such leaders do not know that the heart of good leadership is sacrifice. John Maxwell, author of The 21 Irrefutable Laws of Leadership, discusses in this chapter that perhaps, leaders need to appreciate the life of Martin Luther King Jr. In his last speech, delivered the night before he was assassinated in Memphis, King Jr said: “I do not know what will happen to me now. We have got some difficult days ahead. But it does not matter to me now. Because I have been to the mountaintop. I would not mind. Like anybody else, I would like to live a long life. Longevity has its place. But I am not concerned about that now.” The next day he paid the ultimate price of sacrifice. King’s impact was profound. He influenced millions of people to peacefully stand up against a system and society that fought to exclude them. The United States has changed for the better because of his leadership.

Jacinta and Evanson say ‘I Do’ Page 9

Mr. Evans Maina, a member of staff at KSG Lower Kabete, held his wedding on Saturday September 5, 2020. The wedding was pushed forward from March 21, 2020 due to the Coronavirus pandemic.

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Leadership Lesson

Quote of the Week Humour of the week

Have your say corner

A leader must give up to go up Why does an individual step forward to lead other people? For every person the answer is

different. A few do it to survive. Some do it to make money. Many desire to build a business or organization. Others do it because they want to change the world. What would you give

up for the people who follow you? Martin Luther King Jr gave his life. Why? Because he understood the power of the Law of Sacrifice.

― John C. Maxwell, American Speaker, Pastor, and Author of The 21 Irrefutable Laws of Leadership

“I have learned over the years that when one’s mind is made up, this

diminishes fear. Knowing what must be done does away with

fear.”

— Rosa Parks, civil rights activist

Kenya School of Government P. O. Box 23030 - 00604

Lower Kabete, Nairobi Tel: +254 2 4015000

Mobile: 0727496698

www.ksg.ac.ke

Sub Editors

Faith Musoga Ephline Okoth

Writers Daniel Ngeti

Douglas Mochama Gabriel Odhyambo Pauline Ngurukie

Monica Sesat Ruth Kiplagat

Maureen Muturi Mary Njenga

Stella Wairimu Martin Mackenzi

Page 11

Editor Samwel Kumba

Matuga Campus P.O. Box 31-80406,

Matuga – Kenya Tel: +254-403300047

Email: info.matuga@ksg.ac.ke

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Mombasa - Kenya Tel: +254 41 3122785, 22227113,

2228800, +254 41 2227105

Email: info.mombasa@ksg.ac.ke

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For news items, information and comments kindly email to the editor on: samwel.kumba@ksg.ac.ke or

communications@ksg.ac.ke

Matuga Campus

Strategic Leadership Development Course 215/2020 14th September—9th October, 2020 Senior Management Course No.75/2020 3rd July—2nd October, 2020 Senior Management Course No.76/2020 24th August—23rd October, 2020 Secretarial Management Training Course 24th August—23rd October, 2020 Senior Management Course No.77/2020 24th August—23rd October, 2020 Senior Management Course No.78/2020 7th September—30th October, 2020

Baringo Campus

Strategic Leadership Development Program 7th September—13th November,2020 Senior Management Course No. 123/2020 21st September — 13th November 2020 Supervisory Skills Development Course 7th September – 3rd October, 2020 Supervisory Skills Development Course 5th — 16th October, 2020 Senior Management Course No. 122/2020 7th September— 30th October,2020 Strategic Leadership Development Program 17th August—23th October, 2020 Senior Management Course No. 119/2020 3rd August—25th September,2020 Senior Management Course No. 120/2020 3rd August—25th September,2020 Senior Management Course No. 121/2020 17th August— 9th October,2020 Senior Management Course No. 124/2020 5th— 30th October, 2020 State Department for Public Service Workshop 21st — 25th September, 2020 Afya Uzazi Workshop 20th — 23rd September,2020

Mombasa Campus

Strategic Leadership Development Program 17th August—23rd October,2020

UPCOMING AND ONGOING ONLINE PROGRAMS

Lower Kabete

Strategic Leadership Development Program No. 221/2020 27th July—2nd October, 2020 Strategic Leadership Development Program No. 222/2020 10th August —16th October, 2020 Senior Management Course No. 333/2020 3rd August—25th September, 2020 Senior Management Course No. 334/2020 24th August—16th October, 2020 Senior Management Course No. 335/2020 31st August—6th November, 2020

Job Evaluation Course 21st—25th September, 2020 Public Relations and Customer Care No. 64/2020 21st September—2nd October, 2020 Supervisory Skills Development Course No. 84/2020 24th August—September, 2020 Supervisory Skills Development Course No. 85/2020 21st September -16th October, 2020 Youth Enterprise Dev. Fund Audit Committee Training 21st—23rd September, 2020 Kenya Maritime Authority Workshop 21st—25th September, 2020 Commission of Administrative Justice Workshop 22nd—25th September, 2020 National Council for Population Dev. Workshop 21st—25th September, 2020

Embu Campus

Strategic Leadership Development Program 21st September—13th November2020 Senior Management Course 21st September —13th November, 2020 Secretarial Management Training Course 14th September —6th November,2020 Senior Management Course 3rd Aug — 16th October, 2020 Senior Management Course 7th September —20th October, 2020 Supervisory Skills Development Course 14th September —9th October,2020 Ministry of Lands Housing & Urban Development Induction 21st – 25th September,2020 KSG/PSC Workshop 22nd – 25th September,2020