Services | WHAT WE DO

Evozon is a software and consulting services agency which has business analysis, project management and customer relations in London and over 250 developers in Cluj-Napoca, Romania. Over the years, we have worked on a wide range of web based, mobile and desktop products and applications across several domains and industries, with a slight focus on ecommerce and Enterprise Content Management applications.

NETWORK DESIGN AND ADMINISTRATION

SYSTEM INFRASTRUCTURE DESIGN AND IMPLEMENTATION

SERVERS SETUP AND CONFIGURATION

24x7 SUPPORT SERVICES SECURITY INTERNET TELEPHONY VIRTUALIZATION CLOUD

Rely on Evozon with confidence for

convenient, professional, around the

clock and competitively priced technical

support for any of your technology

products. We provide first to third line

support to solve problems of any

severity, according to the Service Level

Agreements (SLA) agreed upon.

We support absolutely everything above

the hardware; operating systems,

networking, application servers,

applications, databases, related services

and security.

System Administration Services Top Quality Technical and User Support

Network design and administration

Design network topologies

Implement network topologies

Administer networks

switches, routers, firewalls DHCP servers, DNS servers, VPN

System infrastructure design and implementation

Design system landscape

Implement system landscape

Key attributes, per business need

Scalability Redundancy / Failover Load balancing Performance Cost effective

Servers Setup and Configuration

Operating systems (Windows server and Linux)

WEB servers (Apache, Nginx, IIS)

Application servers (Tomcat, Jboss,GlassFish)

Mail servers (Postfix, Qmail, Zimbra, Gmail)

File servers (FTP, Samba, NFS)

Database servers (MySQL, MSSQL, Oracle, DB2)

Source control (git, svn)

Issue trackers (Jira, Bugzilla)

Internet telephony - VOIP (Asterisk, OpenSIPs)

Services | WHAT WE DO

110 Calea Turzii, Cluj-Napoca 9 Wimpole St, London Transylvania, Romania W1G 9SG, UK T: + 40 364 101203 T: +44 207 112 8941

F: + 40 364 101204 F: +44 207 112 8942

For more information, please visit: http://www.evozon.com

The response and resolution times for different issues severity levels are agreed in SLA.

Our first line of support: Accurately capturing information; Issue diagnosis; Basic troubleshooting; Answering all “How do I” questions.

Second line of support: Problem reproduction; Advanced technical troubleshooting; Remote access to investigate problem

machines; Resolution issues raised by first line

support.

The third line of support only gets

involved for issues escalated from 2nd line due to complexity or skills & resources required to resolve. Our third line of support is responsible for: Final resolution of technical problems; Research and development solutions that

can prevent and/or fix new issues; Provide, analyze, test and implement more

solutions to complex issues.

Regardless of your company’s size, Evozon can help you make it more efficient by providing you with expert support.

IT department manager

24x7 Support Services

Server administration at operating system level

Installation and configuration (services, applications, modules)

Deployments (rollout web applications)

Backup

create backup procedure (what, when and where to backup) apply backup procedure monitor and test backups

Patching and updating

apply latest patches or updates for running software Support for applications

troubleshooting and fixing application/services issues analyze services/application downtimes provide assistance for developers in fixing issues

Performance analysis and profiling

identify bottlenecks that affect performance provide suggestions on how to fix performance issues tune systems to increase performance

Database maintenance

Monitoring

monitoring hardware devices monitoring system resources (HDD utilization, memory

consumption, CPU usage, network utilization) monitoring applications / services for availability, resource

consumption, errors monitoring websites availability log analyze

Tools: Zenoss, Nagios, Centeron, NetFlow, Awstats

Monthly reporting

create monthly reports on servers status, resource utilization; reports provide valuable information in capacity management.

Services | WHAT WE DO

110 Calea Turzii, Cluj-Napoca 9 Wimpole St, London Transylvania, Romania W1G 9SG, UK T: + 40 364 101203 T: +44 207 112 8941

F: + 40 364 101204 F: +44 207 112 8942

For more information, please visit: http://www.evozon.com

Evozon offers a wide set of

customized remote server

administration services that fit

your business. If you are looking

for one-time services or long-term

contracts we can provide you the

optimal solution at high quality

standards.

Let our highly experienced and qualified system engineers

take the system administration tasks out of your way,

allowing you to focus on mission critical issues.

Security

Assure compliance with PCI standard:

Restrict access to servers using firewalls Use secure channels when connecting to servers Restrict access to servers to authorized users only Assign unique ID to each person accessing servers Restrict physical access to servers Log and audit all access to the servers Keep software installed up to date Regularly audit security systems and processes Maintain a policy that address information security for all personnel

Vulnerability Assessment

IT Security Audit

Physical Assessment Hardware Assessment Application Assessment Connection Assessment Policy and Procedure Assessment Third Party due diligence Assessment Infrastructure Audit and Mapping

Penetration Testing

Perform internal penetration testing Perform external penetration testing Provide executive and technical reports Provide suggestions on how to fix issues

Services | WHAT WE DO

Evozon is a software and consulting services agency which has business analysis, project management and customer relations in London and over 250 developers in Cluj-Napoca, Romania. Over the years, we have worked on a wide range of web based, mobile and desktop products and applications across several domains and industries, with a slight focus on ecommerce and Enterprise Content Management applications.

We understand that each project is different and based on

our expertise we can guarantee that the most qualified

person for this job is assigned.

Internet telephony

Design internet telephony infrastructure

Setup and configure VOIP environments

Custom PBX (private branch exchange)

Build custom applications (call center, IVR – Interactive Voice

Response)

Experience with: Asterisk, OpenSIPs, Asterisk AGI

Virtualization

Design virtualization solutions

Setup virtualization environments

Migrate from bare metal to virtualized machines

Consolidated backup and replication strategies

Experience with: VMWare, Xen, KVM, Hyper-V,VirtualBox

Cloud

Cloud computing consulting

Design infrastructures hosted in cloud

Implement architectures hosted in cloud

Experience with:

IAAS (Infrastructure-as-a-Service): Amazon AWS, Linode, Rackspace

PAAS (Platform-as-a-Service): Heroku, Engine Yard

SAAS (Software-as-a-Service)