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Breakout Session V: Evolution of Licensing & Inspections Moving from new to normal: Marijuana licensing and inspections in a mature environment.

Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

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Page 1: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Breakout Session V: Evolution of Licensing & Inspections

Moving from new to normal:

Marijuana licensing and inspections in a mature environment.

Page 2: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

OVERVIEWThe story of marijuana has been focused on how to implement regulatory operations for this new and highly politicized industry.

This talk will focus on finding continuous improvements in licensing and inspections operations post implementation in three urban settings; Denver, CO Seattle, WA and Aurora, CO.

Page 3: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each
Page 4: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

0

200

400

600

800

1000

1200

Marijuana Business License Volume

Active Licenses Unique Locations

Page 5: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

0

10

20

30

40

50

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No

v-14

Dec

-14

Jan

-15

Feb

-15

Mar

-15

Ap

r-1

5

May

-15

Jun

-15

Jul-

15

Au

g-15

Sep

-15

Oct

-15

No

v-15

Dec

-15

Jan

-16

Feb

-16

Mar

-16

Ap

r-1

6

May

-16

Jun

-16

Jul-

16

Au

g-16

Sep

-16

Oct

-16

No

v-16

Dec

-16

Jan

-17

Feb

-17

Mar

-17

Ap

r-1

7

May

-17

Jun

-17

Jul-

17

Au

g-17

Sep

-17

Oct

-17

All Modifications

All Modifications Linear (All Modifications)

Page 6: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Continuous Compliance Inspections:

• Pivot from focusing on new inspections (safety based) to compliance inspections (educational partnership).

• Risk Based Inspections, rather than annual.

• Ensure the continued health, safety and welfare of the community though Licensing and Inspection.

• Clear, consistent Inspection Expectations.

Page 7: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Office of Marijuana Policy / Excise & Licenses

• In 2017 OMP was combined with the Department of EXL

• More than 50 MJ funded positions City Wide (DPD, Fire, OMP, EXL)

• In 2018, MJ funded positions began to transition to the General Fund.

• Unlimited General Fund Positons allow for better employee retention and morale.

Page 8: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

2018 EXL Marijuana Program Staff

• 1 Process Implementation Administrator

• 1 Program Administrator

• 1 Senior Analyst

• 3 Licensing Technicians

• 2 Inspectors

• With the consolidation of OMP and EXL staffing has begun to normalize.

Page 9: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

1665992

1017

265856125

3043

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Volume Intake QA

Marijuana Volume; Submittal Workload

Marijuana All Other

Page 10: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Customer Facing Innovations:

Scheduling Intake Appointments

• Saves Time for the Customer

• Manage Workflow for team

• Less pressure on complex transactions

• Easy, Transparent

• ETA – October 2017

Page 11: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Customer Facing Innovations:

Paperless Application Submittal

• Focus on high volume, low complexity.

• Workflow management

• Divert resources to more complex tasks.

• ETA – Q4 2018

Page 12: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Thank You!

Dominic N. Vaiana

Department of Excise and Licenses

[email protected]

Brian Snow

Denver City Attorney’s Office

[email protected]

Page 13: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

CITY OF AURORAMARIJUANA ENFORCEMENT DIVISION

Robin J. Peterson, CPA

Manager

Page 14: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

City of Aurora Facts

• City Area: 154.7 square miles (2nd largest in CO)

• Third largest city: Population 361,701

• 24 retail store licenses (21 operating)

• 12 retail cultivation facilities

• 16 product manufacturing facilities

• 1 testing facility

Page 15: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Marijuana Enforcement Division• Local taxes on marijuana = 7.75% (3.75 city sales tax + 4% city retail marijuana tax).

5% Excise Tax. $15,0000 annual operating fee.• Marijuana Enforcement Division: consists of staff from Finance, Planning, Building,

and the Police Department. Three of the eight members of the Marijuana Enforcement Division are full time employees (manager, financial analyst, and planner); the other five (building inspection supervisor, three plans examiners, and police sergeant) charge their time as incurred. Third party security company inspector.

• Process: 1) Fact Finding/Pre-Licensing Meeting; 2) Application Process; 3) Licensing; 4) Building Permits; 5) Inspections

Page 16: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Marijuana Enforcement Division• Retail marijuana store licenses are limited to 24 (four in each of the six council

wards). No limit to number of cultivation, manufacturing, and testing facility licenses.

• Store licenses are awarded through a competitive, point-based scoring process. Applicants must demonstrate a minimum of $400,000 in liquid assets. Establishment and operating plans are scored by independent reviewers.

• Marijuana activity accounted for $5.3 million in revenue for 2016 ($6.1 million projected revenue for 2017).

Page 17: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Marijuana Enforcement DivisionThe Division is funded by the operating fees received.

City Council established a special revenue fund for the sales tax revenues.

Council decides on how the revenues are spent. Usually one time expenditures.

Page 18: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Marijuana Enforcement DivisionEnforcement Responsibilities

• Fingerprint all owners and employees – more restrictive than the state on who can work in Aurora. (Contract finger printer and contract police background investigator).

• Inspections are performed quarterly – all disciplines.

• Follow up on violations.

• Odor control enforcement.

Page 19: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Marijuana Enforcement DivisionAdministrative Responsibilities

• Maintain ordinance and regulations.

• Staff support to the Amendment 64 Ad Hoc Committee.

• State MED local contact.

• Issue and renew licenses.

• Perform sales and use tax audits.

• Streamline processes as needed in an ever changing environment.

Page 20: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Successes

• Guidance and support by Council and Executive Management.

• Dedicated division.

• Partnership with the establishments.

• Strong working relationship with the state MED.

• Mandatory pre-licensing meeting.

Page 21: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Future

• Public/private consumption lounges/clubs and special event permits.

• Medical marijuana.

• On-line filing. (Paperless)

• Complete the installation of two major software systems.

• Develop regulations and licensing process for new license types.

• Remember to breathe.

Page 22: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

City of Aurora- Marijuana Enforcement Division

[email protected]

303-739-7833

Page 23: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Marijuana Regulatory Licensing

Finance and Administrative ServicesRegulatory Compliance and Consumer Protection

Page 24: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Washington state is in its 4th year of recreational sales. The first state licensed Seattle recreational retail store opened July 2014.

In August 2015, Seattle began to regulate the industry through a new ordinance requiring cannabis businesses to hold a Seattle Marijuana Business License.

Page 25: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Regulatory Duties

▪ Reviews marijuana license applicants and

location prior to state licensure. Object if

necessary.

▪ Reviews Seattle marijuana business

license applications for compliance with

City requirements.

▪ Finds and contacts out-of-City businesses

for licensure.

▪ Approves or denies for Seattle Marijuana

license.

▪ Inspects licensed businesses at least

annually, re-inspections as needed.

▪ Respond to complaints from constituents,

customers, industry and other agencies.

▪ Respond to inquiries from the industry,

public, other agencies, other states and

countries.

▪ Site visit marijuana centric events for

compliance.

▪ Address black market marijuana activities:

Delivery, pop up dispensaries and illegal use

lounges.

▪ Coordinate with state and other city

departments on common issues and

compliance actions.

▪ Coordinate with other jurisdictions to help

develop regulatory standards.

Page 26: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Location Review for Zoning, Buffering

and DispersionApplies to the State

State begins application review

process

State sends Local Authority Notice (20

days to review)

Review-Zoning, Buffering, Dispersion,

Permitting Needs, Background Checks,

Community Feedback

Non-CompliantApplicant searches

for a new compliant location.

Objection to application

Applicant can reapply with corrections

No ObjectionAwait State

Approval

State Approves License

Send City license application packet

Receive application and review

License ApproveInspection

Denial if noncompliance is

not cured

Application is incomplete,

applicants are notified

Missing information or documents are

submitted

Failure to complete application is cause

for denial

Licensing Process

Page 27: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Seattle has 41 marijuana retail stores operating today with another 9 allocated by the State. More than any other Washington city. Issues:• Clustering continues even with reduced buffering from sensitive

uses• Underserved communities due to zoning and buffering• As an all cash business, an attractant for panhandlers • Burglaries – 24 at 16 locations- January-July 17, 2017• Armed Robberies- 2 -January-September 2017

Retail Stores

Page 28: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

City Marijuana Program Staffing

• Policy Advisor-1

• Legal Advisors- 3 (Regulatory, Civil and Criminal)

• Regulatory Program Management, Enforcement & Licensing-4

• Building and Fire Code Compliance- 2

• Police- 2+ (Special operations require additional personnel)

None of these positions address marijuana issues full time, it is recommended to have

dedicated staff especially through implementation.

Page 29: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Looking Ahead

• On going enforcement with pop up dispensaries, delivery services

and consumption lounges (mobile too)

• Address home grows- Under consideration by State Legislature

• Add online license application intake

• Update code with technical and substantive changes

• Add cash to seizure authority, currently allows only marijuana,

marijuana products and records

• Proposed State legislation, delivery services and public consumption

lounges.

Page 30: Evolution of Licensing & Inspections...Licensing; 4) Building Permits; 5) Inspections Marijuana Enforcement Division •Retail marijuana store licenses are limited to 24 (four in each

Department of Finance and Administrative ServicesRegulatory Compliance and Consumer Protection

Marijuana Program Coordinator:Cherie MacLeod

[email protected]

(206) 615-0760

http://www.seattle.gov/business-regulations/marijuana-businesses