Evidence-based Coaching for Change: Webinar for Colleges

COMMUNITY COLLEGE RESEARCH INTITATIVES

Debra Bragg,DirectorLia Wetzstein, Research Scientist

CCRI, UNIVERSITY OF WASHINGTON-SEATTLE

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

COLLEGE COACH

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

COLLEGE

What do we know?

How do we know it?

COACH

What do I know?

How do I know it?

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

COLLEGE

What do we know?

How do we know it?

COACH

What do I know?

How do I know it?

ALIGNMENT IS CRITICAL

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

https://www.aacc.nche.edu/wp-content/uploads/2017/09/PathwaysGraphic462017.pdf

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

What the college

wants to change

What changes

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

What the college

wants to change

What changes

Aspiration

Actual

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

What the college

wants to change

What changes

WHAT YOU DO

COACHES HELP COLLEGES SET

GOALS & OUTCOMES

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

What the college

wants to change

What changes

WHAT YOU DO

COACHES HELP COLLEGES SET

GOALS & OUTCOMES

COLLEGES USE COACHING TO

ACCOMPLISH GOALS & OUTCOMES

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

BALCONY

PRACTICEFIELD

COACHCOLLEGEGOALS & OUTCOMES

Adaptive Leadership (Heifetz et al., 2014)

EVIDENCE-BASED COACHING FOR CHANGE

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

WHY WHAT HOW

See: http://ccri.uw.edu/pathways/cfc/cfc-resources/cfcbrief_ccri/

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

What is the college’s history with change, and why is change

needed now?

What solutions will lead to more equitable student outcomes and

improved college performance?

How should the college implement solutions

and continuously improve?

WHY WHAT HOW

.

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

ASSESS WHAT’S CHANGINGØ Continually clarify expectations, goals, roles and

intended outcomes• What data do we have/need to show what is

changing? • Are the changes we want to make actually

happening? • How will we know?

Ø Link “coaching for change” to institutional research and continuous improvement

LISTEN TO STUDENTS

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

Ø Student input is important and often missing Ø Get to know students on a deeper level

• Local community, underrepresented voicesØ Ensure your college is hearing the good, the bad,

and the uglyØ Use these perspectives to inform the change

process

COACH/CONSULTANT MEETING

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

Ø Coach/consultant and college point of contact set up meeting and co-create agenda

Ø Set clear purpose and goals for interactionsØ Balance learning & advisingØ Designate who is responsible for summarizing and

creating action steps after visit/meetingsØ Schedule time(s) for post-visit reflection

MOCK MEETING SCHEDULE –EXAMPLE 1

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

• Discussing readiness for change w/ college team (2 hrs)-Goals for the day-Review Agenda-Orient to tools and resources

• Create plan to develop program maps and engage faculty (1 hr)-Leave with plan of who does what and when

• Presentation on new advising models (1 hr)-Facilitated discussion

• Reflection and debrief with whole group (0.5 hr)

• Reflection debrief with leadership team (0.5 hr)

MOCK MEETING SCHEDULE –EXAMPLE 2

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

•Reflection and feedback with advisors (2.5 hrs)-SWOT of current advising model-Reflection and feedback

•Student focus groups around advising (1 hr)-Create memo/reflection on what heard

•Work with college team on (1.5 hrs)-Discuss student and advisors input-Messaging new advising role-Develop next steps

•Debrief with CAO (0.5 hrs)

Challenges Solutions Principle-based Design

CONTINUOUSLY IMPROVE TO CLOSE EQUITY GAPS, IMPROVE

STUDENT OUTCOMES, AND RAISE COLLEGE PERFORMANCE

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

DO…• Build a partnership between your coach, college leaders

and other change leader(s) (faculty, staff, students, etc.)• Hold yourselves accountable for actions and outcomes• Use data and evidence to optimize coaching time • Get the right people in the room with your coach• Ensure your coach has enough time with research staff• Leverage your coach where you need them the most;

Debrief internally and compare to coach’s follow-up report

COMMUNITY COLLEGE RESEARCH INTITATIVES CCRI.UW.EDU

DON’T…

• Expect your coach to do what your college can’t do itself

(the college must own the change process)

• Waste coach’s time on “show and tell”

• Schedule visit so tightly there’s no room to pursue

emerging issues

• Make your coach the “heavy”, think too narrowly about

coach’s skill set, or be defensive – Learn from mistakes

• Wait too long to recognize process steps and wins

Debra Bragg Director ddbragg@uw.edu

Lia WetzsteinResearch Scientistlwetzs@uw.edu

CONTACT

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