Everything you need to know about O2 Lease

Want the latest phone, but not a mammoth contract?You’ve opened the right booklet. With O2 Lease,

you can get the latest phone for 12 months.

Without paying a penny upfront.

How it worksIt’s just like any other loan. We give you a new

phone. You enjoy it and look after it. Then when

the time comes, simply hand it back.

Welcome

The advantages of O2 Lease• Keep up to date with the latest smartphones

• Swerve lengthy contracts

• Keep your options open

Take careA lot of butter fi nger moments can happen

in a year. That’s why we recommend using a

screen cover and case with your lease phone.

So you can protect it against slips, scrapes and

fumbles. Ready for the day you return it.

You can cover your phone against loss, theft

and major damage too with O2 Insure. Ask to

sign up at your O2 shop.

Here’s the deal

Top tipsHow can I keep my lease phone in good nick?Using a screen cover and case will help protect

it. They’re a smart move; if you send the phone

back damaged, we’ll have to charge you.

What if someone steals my phone or I lose it?If you have O2 Insure, just make a valid claim

and get a replacement. Make sure you send

the replacement phone back to us when your

lease ends, or you’ll get charged.

What if I damage my phone badly?If you have O2 Insure, you’ll be covered

against accidental damage. You need to claim

before you send the phone back to us or you

will be charged for any damage. Check out

the list on the back page for more info.

Can I give or sell my handset to someone else?Afraid not. It’s up to you to return your lease

phone. And if you don’t, you will be charged.

Check out the list on the back page for more info.

Do you want the phone back before I upgrade?If you’re upgrading in an O2 shop, we’ll ask for

it then. So make sure you’ve backed everything

up, from contacts to photos.

If you upgrade over the phone, you get five

days to return it. That gives you time to transfer

everything onto the new phone. We’ll send you

packaging to return it in.

How will I know the phone’s arrived after I return it?We’ll let you know as soon as we get it, and

if everything’s in order. But it’s up to you to

make sure it gets here. So maybe using Special

Delivery’s a good idea.

Can I buy the phone at the end of the contract?No. You can return your lease phone and pick one

of the latest handsets on a new lease. Or choose a

phone on a standard business tariff.

Taking care of your shiny new lease phoneYou’ll start your lease with a brand new

phone. But a year later, it could be looking

a bit on the shabby side.

Take a look at the list to see what charges

will apply if something happens to your

lease phone.

Remember, using a screen cover and case

will help protect your lease phone.

As good as new?

Getting your lease phone back in good shapeSending back your lease phone’s a piece of cake.

Just pop into an O2 shop, and we’ll do it for you.

Or give us a call, and we’ll send you packaging

so you can do it yourself. Make sure you back

everything up fi rst. You get fi ve days to do it,

so that should be plenty of time.

Once we receive your phone, we’ll give it the

once-over. Hopefully it’ll all be fi ne. But if it’s

damaged, we’ll have to charge you. To fi nd out

how much, look at the list on the reverse.

Remember, if you’ve damaged or lost the phone,

you may be able to make an insurance claim –

check your policy. But you need to do this before

the end of your lease.

For full terms and conditions, please go to

o2.co.uk/terms

Sending it back

Not working, or has major damage:

• Backlight is dim, but fully functional

• Touch screen/LCD damaged (shown by pink sensor

in headphone jack and charger sensor)

• Won’t power on/turns off by itself

• Freezes, not recognised by iTunes

• Won’t start up or software doesn’t work

• On/off or home button doesn’t work

• Broken power port. Unit cannot be charged

• Distorted or not working in any way

• Touchscreen cracked/fractured

16GB - £255

16GB - £195

32GB - £290

32GB - £220

64GB - £335

64GB - £250

iPhone 5 charges

iPhone 5 charges

Phone needs to be replaced:

• Crushed

• Blocked

• Snapped in half

• Stolen

• Fake

• Beyond physical repair

• Not returned in time

D) Seen better days

E) Seen much better days:

F) Non return

16GB - £255 32GB - £290 64GB - £335

iPhone 5 charges

Fully working, in excellent condition:

• No scratches or chips, no cracked casing/screen

no broken/missing buttons, no damaged ports

• Battery is working, no water damage

• No connectivity/software issues or speaker problems

16GB - £70

16GB - £135

16GB - no charge

32GB - £75

32GB - £150

32GB - no charge

64GB - £85

64GB - £170

64GB - no charge

iPhone 5 charges

iPhone 5 charges

iPhone 5 charges

Fully working, in decent condition:

• Cracked casing, scratched glass cover

• Cracked /damaged screen or broken buttons

• No sound or distorted sound

• Water damaged, but phone still works

• Volume and mute buttons or knobs that don’t

work properly

• Casing /screen is cracked or fractured,

but phone works fully

Phone has some minor faults but is still working:

• Won’t connect to wifi or phone network

• Headphone jack and sim card port don’t work

when plugged in

• Casing is separated at seam, or broken

A) Ship-shape

B) A little tired

C) Worse for wear

Prices are exclusive of VAT

For more information on O2 Lease, visit an O2 shop

O2 Lease is subject to availability, status, credit check, direct debit and 12 month minimum term lease agreement. Only available for selected phones. With O2 Lease the phone isn’t yours and if you don’t return it in satisfactory condition at the end of your lease you will have to pay signifi cant charges. See the table of charges in this leafl et for details and for further information about the terms and conditions visit o2.co.uk

Telefónica UK Limited, 260 Bath Road, Slough, Berkshire SL1 4DX. Registered in England No. 1743099. Registered Offi ce as above.©Telefónica UK Limited 2011. Correct at time of going to press.

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