EVENT BRIEFING DOCUMENT

11th April, 2015

Rendezvous Hall, The Taj Mahal Palace

Apollo Bunder, Colaba, Mumbai

RSVP confirmed – 105 Attendees

West meets East – Global Exchange Summit 2015 Agenda Mumbai – Rendezvous Hall, Taj Mahal Palace Hotel

Opp Gateway of India, Apollo Bunder

9:00am-2:00pm West meets East – Global Exchange Summit

9:00am-9.40am Registration and collect Entry Badge

9.40am-9.50am Settle down in the Banquet Hall

10.00am-10.10am Welcome Speech by Bangalore Chapter Chairperson – Prathibha Sudhir

10:10am-10:55am Keynote Speaker Title: “Senior Executives in today’s uncertain and changing times” Speaker : Ms.Ipsita Dasgupta, Chief Commercial Officer, GE – South Asia (includes 15 mins Q & A)

10.55am-11.00am Session Introduction

11:00am-12:00noon Innovation + Strategies at its BEST – Presentation by Mumbai Dabbawaalas http://mumbaidabbawala.in/short-seminar/

12:00pm-1:00pm Fireside chat: Panel Format – Importance of collaboration, continuous learning and Exchange of ideas and best practices Panelists: Panelists from West and East Attendees

1:00pm-1:05pm Vote of Thanks – Prathibha Sudhir – Chairperson – IASAP Bangalore

1:05pm onwards Networking Lunch

SPEAKER BIOS

10.00am-10.10am - Welcome Speech by Chairperson – Prathibha Sudhir

Prathibha Sudhir Chairperson – IASAP, Bangalore Chapter

Project Manager, Global Delivery Center

Cisco Systems India Pvt Ltd., Bangalore

Prathibha Sudhir is a Project Manager with Global Delivery Center (GDC) organization, part of

Advanced Services at Cisco. Her current role as PM is to engage and drive Customer Project

governance end to end mainly focused on Cisco’s EMEAR accounts. Prathibha has been with Cisco

for over 8 years and started by supporting C-Level Management Team in Globalization and S+CC

Teams contributing right from planning of Campus inauguration to setting up the robust Executing

Briefing Centre and played key roles in high profile customer visits in the capacity of executing

hosting. She then moved to assist Sanjay Pal – VP, Advanced Services during his leadership tenure

in Bangalore and has played an impactful role in extending support to Sanjay and his Leadership

Team across the globe in the capacity of an Executive Assistant for the three years.

Prior to Cisco, Prathibha has worked with Intel Technologies as Operations Analyst focusing on

Frontline Customer Support, Partner Portal Analysis and Technical Troubleshooting via remote

access capabilities. And prior to Intel, she worked for Aricent Technologies as EA to General Manager

and also worked with Harman Technologies focusing on Sales Co-ordination. She has an overall 18

years of professional experience in various corporates. Prathibha is well recognized as Tools Champ

within India Admin Board and across APJC Admin Communities within Cisco and has attended Star

Achievement Programme Level 1 and 2 held in Cisco, San Jose in 2009 and 2011. She joined Indian

Association of Secretaries and Admin Professionals (IASAP) in Oct 2008 and currently holds the title

of Chairperson of IASAP for Bangalore Chapter. She was adjudged with Runner up title at The All-

India Secretary and Administrative Professional of the Year Contest in the year 2010 and 2012.

Prathibha holds a Diploma in Commercial Practice from Karnataka Board of Technical Education

and recently got certified as Agile ScrumMaster. Her passion includes Racing Sports, Performing Arts

and the latest one is Horse Riding with her 9 years old daughter.

10:10am-10:55am - Keynote Speaker

Title: “Senior Executives in today’s uncertain and changing times”

Speaker : Ms.Ipsita Dasgupta, Chief Commercial Officer, GE – South Asia

Ipsita Dasgupta Chief Commercial Officer – GE South Asia

Ipsita Dasgupta is the Chief Commercial Officer for GE South Asia. In this role she is responsible for

leading a consolidated commercial game plan and ‘Go to market’ strategy for the South Asia region. She is responsible for marketing strategy, new product/solution initiatives and strategic customer accounts

across GE businesses. She leads ‘In India for India’ growth programs and drives sales force effectiveness

for the region and is responsible for Bangladesh.

Prior to this, she served as the Chief Marketing Officer - GE India, South Asia and Greater China. In this role, Ipsita’s priorities include building new business strategies to increase GE’s footprint and define

region and country-centric solutions for customers. Her mandate includes developing a strong market-

backed understanding of the region; driving localization strategies; designing customer solutions; and

creating go-to-market plans.

Prior to joining GE, Ipsita Dasgupta was an executive in Cisco’s Globalization – East business. As

Managing Director, Smart Connected Communities – Emerging Businesses, Ipsita was developing

business opportunities in Emerging Markets, specifically focused on the global, emerging middle

class. Her role included driving partnerships and business models with established companies that sell

products and services to this market segment, entrepreneurs who need technology to scale and grow, and public sector organizations and institutions.

Ipsita joined Cisco from IBM, where she worked since 2002, bringing multi-faceted experience in

building and leading strategic business and consulting competencies at company-wide and regional

levels. Some of her roles included building and driving marketing strategies and practices for IBM’s global hardware, software and services businesses; building and leading IBM’s global senior consulting

Center of Competency out of India; leading and strengthening IBM’s competitive intelligence/strategy

practice for Corporate Headquarters. Before her IBM experience, Ipsita worked with the management

consultancy Arthur D. Little as a strategy consultant.

Ipsita holds a Bachelor’s degree in Mathematics and Economics from Columbia University, and a

Masters in Business Administration from the Harvard Business School.

https://twitter.com/IpsitaDasgupta

11:00am-12:00noon - Innovation + Strategies at its BEST – Presentation by

Mumbai Dabbawaalas

Executive Briefing of The Mumbai Dabbawalas

Mumbai’s 5,000-odd dabbawalas have been in action for over 125 years now, without any work

stoppages. They deliver nearly 2,00,000 lunches every day and on time. Their unique management and

operational models have become subjects of management study beyond text books for global business

schools. The dabbawalas have a Six Sigma quality certificate and a global business fan club that includes

Prince Charles and Mr Richard Branson. Mr Arvind Talekar (Spokesperson) along with Mr Raghunath

Medge (President) together share their inspirational success story. Mr Talekar delivers the talk in English

and Mr Medge talks in Hindi generally taking up Q&A about their success story.

From their talk, one can draw lessons on leadership, teamwork, motivation, efficiency and

standardisation.

Here are their brief profiles:

Raghunath Medge - Born in 1955, Mr Medge has been the President of Nutan Mumbai Tiffin Box

Supplier Charitable Trust for the last 20 years. He has been associated with the organisation from last 33

years. In his tenure, the organisation was honoured with Six Sigma Certification and the achievements

were recorded in the Guiness Book of World Records. He was a special invitee to the marriage of Prince

Charles. He delivers his talk in Hindi and Marathi and is invited across the globe for sharing his success

story.

Arvind Talekar: Arvind's grandfather Late Sh Laxman Talekar was a dabbawala & had joined the

organisation in 1920. His father Mr. Gangaram Talekar has been the General Secretary of the

organisation for the last 20 years. Arvind joined his father in 1965 and has now grown to become the

spokesperson for the Dabbawalas Association. His lectures are very popular with the top management

institutions of the country and multinational corporates.

12:00pm-1:00pm - Fireside chat: Panel Format – Importance of collaboration,

continuous learning and Exchange of ideas and best practices

Moderator:

Karen Mix Wilson Executive Assistant

Vice President, Enterprise Product and Solutions Marketing, Data Center

EA supporting Vice President of Data Center Marketing in Cisco’s Enterprise Segment, past 4

years

Active in supporting Cisco’s Global Marketing Corporate Communications all administrator

meetings

Project manager for the 2015 Cisco Live Milan Broadcast Studio (Enterprise Marketing)

Managed three Keynotes Pre/Post shows and 4 -30 minute segments, Created program flows

and source videos and managed studio timing and scheduling for each segment from creation

to production. 30,000 views for the week around the world, Enterprise Marketing was 70% of

the Broadcast

Project manager for Frank Palumbo’s SVP WW Sales “Tonight Show” Broadcast, the 2014

UCS Internal Product Marketing Launch. Most watched “Tonight Show” Broadcast since

inception

Past Experience:

Account Manager/Project Manager –(Multiple Agencies) -Advertising/Marketing- 14 years

Integral in development in target marketing, reach, working with media agencies on multi-

million dollar spends/month and back end analytics and results, Accounts: Procter &

Gamble, Clorox, Pedigree, Kellogg’s. Brands: P&G Actonel (Osteoporosis), Pedigree (Shelter

Dog’s “David Duchovny”), Kellogg’s Pringles (Slam the Stack), Clorox (Brita)

Executive Assistant CEO of (Globe Wireless)

Organized global face to face meeting (China, Japan), Coordinated Young Presidents

Organization (yearly meetings)

Cisco’s Enterprise Product and Solutions Marketing Portfolio: Marketing strategy and execution of Cisco’s Enterprise portfolio, including; Networking, Mobility, Cloud, Data Center, Compute and Internet of Things (IoT) products and solutions with the combined revenue of

more than $20B. EPSM is responsible for Enterprise solutions positioning, awareness, branding, sales and

channel enablement, AR, PR, Go to Market strategies, and social media.

Cisco Product Marketing Enterprise Data Center for UCS segment creates initiatives for UCS and partner

solutions marketing (including Intel, EMC, VCE, NetApp, SAP, Microsoft, and Cisco Big Data/Analytics

Partners) Focused on building a vision for organizational success and executing marketing strategies

measured by achievement of UCS revenue, market share, and growth.

PANELIST:

Donna Walters Executive Administrative Assistant

Industry Solutions Group – Ecosystems, Cisco Systems, USA

Donna Walters is executive administrative assistant supporting the Vice President of Industry

Solutions Group - Ecosystems at Cisco Systems. She is responsible for the day-to-day

administrative support for the office of the vice president and oversees the coverage of

administrative support for an organization of 35 global team members. Industry Solutions Group - Ecosystems is responsible for building industry-leading partner ecosystems

accelerating adoption of Cisco’s breakthrough, network-based solutions. Today ISG-E is

developing partner ecosystems for the healthcare, energy management, manufacturing,

sports & entertainment, public safety and security, and smart-and-connected communities

markets.

During Donna’s tenure at Cisco, she has been recognized for her thought-leadership in the

redesign and management of the administrator’s website. As an Administrative Leadership

Council member she has been instrumental in the development of major initiatives that

include an administrative on boarding program and a career development and training

program.

Prior to joining Cisco in June 2000 Donna held various executive administrative positions at

Remedy, Apple and Atari.

Ms. Walters continues her business and educational training through Cisco and industry

programs. Her interests include ballroom dancing, daily workouts at the fitness center and getaway weekends visiting her two grandsons.

PANELIST:

Linda Clark Sr. Executive Assistant, Office of the Chief Development Officer

Cisco Systems, USA

Lead EA for the CDO office responsible for managing the complex schedule of the

Chief Development Officer and collaborating with his team to drive efficiencies and productivity to deliver exceptional business results.

Supported Pankaj Patel since 1997 at Cisco and Redback Networks. Previously taught gifted students at the elementary school level and worked as a manager and

buyer for retail stores.

Committed to developing the best possible administrative community for the Development organization and Cisco through involvement with the Administrative

Leadership Council, mentoring, and leading by example

Holds a Bachelor’s degree in Clothing and Textiles from San Jose State University and is a lifelong resident of Silicon Valley

Cisco Development Background

Cisco’s Development North Star or mission is simple. Drive Customer success by delivering tangible business outcomes with simplicity, speed, and agility

More than 25,000 employees

Revenue of $37B

Ranked #1 or #2 in most market segments served

Geographical organization covering Americas, EMEAR, and APJC

PANELIST:

Sharan Varma Sr. Executive Assistant

Executive Vice President, Industry Solutions & Chief Globalisation Officer

Joined Cisco 16 years ago as a Sr. Executive Assistant to the Office of the Chairman and CEO

In 2007 was asked to be one of the six founders to establish Cisco’s second headquarters office in Bangalore India

Lead cross-functional efforts to create and establishing a 2nd head office that evolved from 1,700 people to 16,000 employees -- the onsite campus strategy went from one building to 7 buildings to-date

Chair for Cisco’s India Admin Board (IAB)

Co-sponsor the STAR program for Administrative Assistant Professionals from East to West in 2009 and 2011

Member of the Cisco Administrative Leadership Council (ALC) that helps develop the strategy and vision for best-in-class Admin professionals

Managed the complex communications strategy to connect the East to West Admin community

Winner of 2011 Cisco Super Nova Award (recognized as one of the top super, notable, outstanding & valued administrator globally)

Member of the IASAP Forum, India Chapter since 2009

Fluent in English, Hindi and Punjabi and has lived in 5 Continents

Community and professional affiliations: include active involvement in a number of nonprofit organizations

Group Info: ISG Group

- The ISG group is focused on the market development and sales of industrial solutions

- The key focus areas for the team are Public Sector, including Smart+Connected Communities

solutions; Manufacturing (discreet and process); and Oil and Gas / Energy sector

- The group goes to market through the traditional Cisco sales force and through new Industrial

Eco-System partners examples of which are Schneider Electric and Rockwell Automation

- As the group continues to grow there will be a much deeper focus on solutions innovation

through a global network of Innovation Centers aimed at recruiting a new generation of

software developers to develop new applications to work on Cisco's networked solutions

platform.

Number in Wim Elfrink's group - 300

Sales / Revenue / Profits… anticipated revenue for FY15 is 2.5bn

Position in industry - we are ranked 1 above Microsoft and GE

Geographical coverage - Worldwide

PANELIST:

Vickie Rose Sr. Executive Assistant

Office of the President - Development and Sales

Joined Cisco 18 years ago as Executive Assistant to the Vice President of Americas International. Later had the opportunity to work for Rob Lloyd supporting US, Canada and Japan which later

led to Worldwide Operations and ultimately all of Cisco’s Development and Sales.

Co-leader of Cisco’s Administrator Mentor Program.

Member of the Administrative Leadership Council.

In addition to high tech, also experienced corporate real estate development and property management.

Fluent in English and Portuguese in addition to reading/moderate understanding of Spanish and French.

Member of the Board of Directors of P.O.S.S.O., a non-profit social services organization for seniors.

Group Info: Development and Sales

The President of Development and Sales is responsible for Cisco’s development and sales efforts, as the company creates tighter connections between customer requirements and innovation,

along with ensuring greater speed-to-market.

The Development and Sales organization manages the alignment and acceleration of Cisco’s technology innovation to enable a faster response to market transitions, increased customer

relevance, and growth.

Development consists of a $36.3 billion technology portfolio across a global team of more than 28,000 employees.

Sales leadership includes the company’s Worldwide Sales Organization and Worldwide Partner Organization with over 17,000 combined employees worldwide.

PANELIST:

Chiyo Utsumi Sr. Executive Assistant to SVP WW Field Operations

Cisco Systems, Inc.

Provide administrative and business support to SVP and leaders of the Worldwide Sales and Worldwide Partner Organizations consisting of 20,000+ employees.

Has worked at Cisco for four years, previously employed in Tandberg in the UK and Microsoft in Singapore.

Started her career as a translator, interpreter (Japanese/English) and localization specialist at the Universal Studios Japan.

Originally from Japan, holds a Bachelor’s degree in Economics from the University of Victoria, Canada.

WW Field Operations Background:

Cisco's WW Sales Organization is dedicated to driving growth by helping our customers be successful. Our customers are looking to us to help them achieve business outcomes that align

to their most pressing business priorities, and we are focused on making bold moves to set up

our customers and our business for success.

More than 20,000 employees

FY14 Revenue: $47.1B, -3% Y-Y Growth, $36B Products, $11B Services

Position in industry: Ranked #1 or #2 in most market segments served

Geographical coverage: 380 global sites doing business in 165+ countries

PANELIST:

Homai H. Mehta Director of Sir J. J. College of Commerce – Mumbai

Founder and President Emeritus - IASAP

Mrs. Homai H. Mehta is the Director of Sir J. J. College of Commerce – Mumbai’s leading Business College

aimed towards continuing education. She is well known in the secretarial fraternity as Founder of

National Institute of Personal Secretaries, now known as Indian Association of Secretaries and

Administrative Professionals (IASAP), the only professional association of its kind in India, with six

Chapters.

Currently, Mrs. Mehta is President Emeritus of IASAP and the First Indian to have been the President of

the Association of Secretaries and Administrative Professionals in Asia (ASA). She was Chairperson of the

6th and 17th ASA Congresses very successfully held in Mumbai in 1984 and 2006.

Mrs. Mehta has helped innumerable candidates with Job Placements through Sir J. J. College Placement

Cell. Her corporate training programmes on Communication, Business Writing Skills, Business Etiquette

and Customer Service have been well appreciated by companies like ICICI, Crompton Greaves Ltd.,

Classic Stripes (ranked as the 6th best company to work with in 2011 by GPTW), Tata Steel, Quintiles and

various others.

She is widely traveled in India and abroad. She brings to the fore not only her experience as a Secretary,

but her rich interaction with secretaries from all over India and Asia.

Professional affiliations include active involvement in Indian Merchants’ Chamber Education Committee,

Bombay Management Association and others. Also active with some not for profit organizations.

PANELIST:

Yvonne Alphonso Assistant Manager, Marketing Services

FRANCO-INDIAN PHARMACEUTICALS PVT.LTD, Mumbai

Yvonne began her working career from the lowest rung of the ladder as a Typist in UNION BANK OF

INDIA where she worked for a period of 5 years. She then moved on to the Secretarial field in the Pharmaceutical Industry; currently in the post of Assistant Manager, Marketing Services with

FRANCO-INDIAN PHARMACEUTICALS PVT.LTD.; supervising the office staff and co-ordinating with

the field staff of the Northern and Eastern states of India. In all, she has had an extremely long

working innings of 42 years. By the end of this year, it will be time to hang up her boots and call it a

day at the office.

Yvonne has moved from strength to strength. In her younger days, she had been a stellar athlete and

hockey player; her pet events being the 100 mts. Hurdles and High jumps. She then specialized in

tailoring wedding gowns for the Catholic community. She loves travelling and has many foreign tours

lined up. Yvonne takes pleasure in making friends and enjoys social networking. She is the member

of the YWCA besides being a member of the Parish Women’s Cell.

Yvonne met and married the love of her life while in Union Bank. The Alphonsos are blessed with two

wonderful children – a son, happily married and settled in Goa, and a pretty daughter who shares the

same birth date with her…. 6th September. A couple of years ago, Yvonne was upgraded to the post of

GM………Grand Mother!!! And, in a couple of months, she will have her hands full with a new arrival

in the family.

Yvonne was introduced to the erstwhile National Institute of Professional Secretaries now known as

IASAP way back in 1994. After receiving so much from this prestigious association, it was payback

time. She finally fulfilled her vision of being on the Governing Council and today is the President, All-

India of IASAP – Indian Association of Secretaries and Administrative Professionals. Recently, in September, she led an Indian delegation of 24 members to the 22nd Asia Pacific Congress held in

Karachi, Pakistan. And, in November, she will hand over the baton to the next runner, in line for

Presidentship.

PANELIST:

Wilma D’Costa Executive Secretary to Director,

Tata Sons Ltd., the parent company of the Tata Group

Wilma D’Costa is the Executive Secretary to Mr. R Gopalakrishnan, Director, Tata Sons Ltd., the parent

company of the Tata Group. She joined Tata Sons Ltd. 17 years ago. Prior to Tata Sons, she worked with

Rallis India Ltd. and Mafatlal Industries Ltd.

She holds a B.A (Hons.) Degree with History and Politics and graduated from St. Xavier’s College, Mumbai.

She completed her Executive Secretarial Course at Sir J J College of Commerce.

She joined the Governing Council of IASAP in 2005 as a member and then held positions of Hon. Secretary

and Vice President of IASAP, before becoming the President of IASAP. Her tenure as President was from

2011 – 2013. She is currently the Immediate Past President of IASAP. IASAP has provided her with the

platform to network with the best in the profession, across Chapters in India and Asian countries. She

brings to the fore her rich experience arising out of interactions with Secretaries across the globe.

She led the Indian delegation for the 21st ASA Congress from 1st to 6th September 2012, hosted by the

Professional Secretaries’ Welfare Association (PSWA) in Dhaka, Bangladesh. The theme of the Congress

was “STRIVING FOR EXCELLENCE: IN LEAGUE WITH TECHNOLOGY”.

Wilma addressed about 250 secretaries and administrative assistants in Bangalore at the behest of the

Confederation of Indian Industry [CII].

With her busy office schedule, she does make time for her fitness regimen. She loves Western music and

passed exams conducted by the Trinity College of Music, London. Her hobbies include travelling and music.

She participated in the Lavasa Womens’ Car Rally in Mumbai in March 2009 which was organized for the

first time in the city. This car rally was to bring about awareness of cancer in women and organized by the

Times Group and Tata Memorial Hospital.

1:00pm-1:05pm - Vote of Thanks – Prathibha Sudhir – Chairperson – IASAP Bangalore

CLOSURE OF SUMMIT

GROUP PHOTO OPPORTUNITY

COLLABORATE OVER LUNCH

THANK YOU