MAR130

Eva ChanHead of International Business

29th Oct, 2019, IMO, LondonSingle Window Conference34th UN/CEFACT Forum

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Journey to Malaysia NSW

Document Alignment1989 - 1993

• EDI Implementation Committee led by MITI

• Aligned Documentation System

• Legal framework• Capacity building

Customs Modernization1994 - 2007

• Customs community system in Port Klang

• Electronic Customs Declaration

• Free Zone and DG Declaration

• Manifest for sea and air• ePayment for Duty and

taxes

Permits and CO2005 - 2008

• Electronic Permits for Ministry of Agriculture

• Expansion to 11 OGAs• Validation of Permits

against Customs Declaration

• Electronic Preferential CO• ASEAN SW pilot project –

exchange of ASEAN CO

National Single Window2009 - now

• Handover to MOF as Lead Agency

• Formed NSW Committee –Customs, MITI, Port Authorities, OGA, etc

• Trade Facilitation Portal• Extended to 32 OGAs• ASEAN SW pilot project –

exchange of ASEAN CO

Digital Economy2015 - now

• B2B services for traders and Logistics SP

• eMarineInsurance• B2B cross-border exchange• Expansion to overseas –

Thailand and Indonesia• Emerging technologies –

blockchain, big data, etc

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NSW TRANSACTIONS

• Government Sector• Free Zone Operator• Private Sector

CUSTOMERS

ESTABLISHMENT

1989 EDI (Malaysia) Sdn. Bhd. 2000 Dagang Net Technologies.

Sdn Bhd.

> 30,000 subscribersGovernment Dept Ministry Port Authority Banks Manufactures Traders Agents

CLIENT PORTFOLIO

> 100 milliontransactions processed per annum

BUSINESS OVERVIEW Enhanced e-Services & System Development• Enterprise Application Integration• System Development services• IT infrastructure services• Consultancy services

WORKFORCE165 experiencedpersonnel

30 years’ experience Customs-related electronic transactions and duty payments, for Trade Facilitation

TRACK RECORD

Company Overview

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Grading, packaging & labeling - Agriculture produce

Submission of Advance Manifest to Japan

Shipping Community System

Customs Declaration System

Duty Payment

Permit Applications System

INTEGRATION

NSW CORE

Services

BANKS PORT OPERATOR/AUTHORITIES CUSTOMS Other Government

Agencies

NSW Core Services

• Online CO application for 15 FTA schemes (all)

• ASEAN SW – G2G exchange with Singapore, Thailand, Indonesia, Cambodia and Brunei

• 4 OGAs• With digital signatures

• Online Permit applications for 32 OGAs

• Validated against Declaration / paperless

• Major airports• 24 seaports• 56 private jetties

• 167 Customs stations• Import, Export, Transit,

Bonded Warehouse

• 12 banks (8 local and 4 foreign banks)

• Through payment gateway and internet banking facility

30,000 subscribers

Permit for Strategic goods

Certificate of Origin

5

165 or moreaccountableEmployees

CustomerServices

TechnicalSupport

Data CentreOperations

TechnologyInfrastructure

ServiceMeasurements

ApplicationSystems

ProductDevelopment

Capacity Building Program

SystemsDevelopment

CustomerRelationshipManagement Data

Repositories

Domain & industryKnowledge

StrategicAlliances

Standards& Protocols

InternationalCooperation

Marketing& Sales

TechnologyRefresh

CommunityDevelopment

Control and monitoring

NSW Service Platform

NSW Operations – What it takes…….Service Level Agreement:• 99.8% uptime with High Availability• 365 x 24 x 7Customer support• Community Change Management & Training• Tech refresh• Business Continuity Plan• Etc….

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Gearing towards digital worldFrom B2G/G2G to B2B

Linking Traders to Logistics Service ProvidersCommercial & Transport/logistics information sharing

Trade Finance ServicesSeamless and integrated financial services

Global SEALNetLinking to overseas trading communities

Towards Digital Economy…..

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National Single Window

NSW Gateway

SEALNET

Trader

Order Management

Trade Finance

Cargo Visibility

Customs Declaration

Marine Insurance

ePermit

Trade Settlement

Supplier

1. Quotation

Forwarder

2. PurchaseOrder

3. NOA, Invoice,Packing List,

BL, COO

7. Permit Application

& Approval

4. Consignment Info / Documents

8. Approved

Permit

9. Customs Declaration

& Responses

Customs & OGA

11. Payment Response

10. Duty/ Import GST Payment

myPayment

Banks

Request of Transport

CrossBoarder Xchange

6 Insurers

Banks

eDeclaration

eManifest

6. Vessel Detail, ETA, SCN, Cargo

Detail, BL No.

Integrating B2B to B2G

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Dagang Net Digital Platform(DNDP)

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ePaymentServices

B2G Services

Traceability / Cargo visibility

Performance monitoring

Trade Finance Services

Cross-Border B2B Services

Regional SW / Cross-border G2G

B2B Services

Trad

e Fa

cilit

atio

n se

rvic

es

GovernmentLogistics SP

OverseasPartners

Traders

Trade Facilitation Digital Economy

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What have we done right?

Strong Leadership

Clear Objectives- Not customs modernization- It is Trade Facilitation

Embrace Int Standards & new tech- Adoption of int. standards- projects – latest technologies

Process simplification & Streamlining- Do not automate manual process

Beyond national…..- G2G – ASW, eCert- B2B – SealNet, PAA, etc

Sustainability- It is a business!

AIBig Data

BlockchainRFID

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DAGANG NET TECHNOLOGIES SDN BHDDagang Net Tower, Block 10 (A&B) Corporate ParkStar Central, Lingkaran Cyberpoint Timur, Cyber 12

63000 Cyberjaya, SelangorT +603.8230.6900 F +603.8230. 6969

Eva Chan, Head of International Business eva@dagangnet.com