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EUROSHOPSERVICENOW FOR RETAIL
SERVICENOW FOR CHALLENGING USE CASES IN RETAIL EXPLAINED IN 60 SECONDS
Platform for the digitalization and automation of company-wide service processes One platform for all functional areas and
any business use cases One service portal for all functional
areas Seamless multi-channel interaction
reducing email volume, paperwork and phone calls
Offers ready-to-use modules that are easy to configure for fast business results
Integrates existing systems
Description
• Modern and attracting user interface • Automated workflows• Shortening operating processes• Increased safety in operational
processes
Advantages
Fields of application
• Quick implementation • Scalable• High innovation rate
ServiceNow for Retail – EuroShop 2020 2February 2020
Store serviceswith IoT
HR services withSuccessfactors
Managing robots(RPA) in ePayment
Return of goods in Omnichannel
Operations in the stores and branches are business critical• Repair of cash register systems, cooling and air-conditioning
systems, access control, goods listing and hygienic regulations must be implemented quickly and safely to avoid risks
• Speed and transparency in the repair, maintenance and replacement process with spare parts and resource planning is mandatory
STORE SERVICES WITH SERVICENOWEXPLAINED IN 60 SECONDS
Challenge
• Simple event generation via IoT devices or manually via MDE• Automated processes across different organizations• Steering of resources and integrating service providers• Real-time status tracking• KPI's and SLA’s for process optimization• A modern, intuitive user interface for all
Advantages Fields of application
Cash desk service with the involvement of service providers
Predictive maintenance for building elements, shelf maintenance, cooling elements
HR resource planning via MDE and Smartphone
3February 2020ServiceNow for Retail – EuroShop 2020
Every company runs SAP for HR management. However, the processes for employee recruitment, retention and processing of job termination are time-critical and full of variety• Skills shortage drives importance applicants engagement and
staff retention in order to deal with cost-intensive employee turnover
• Seamless, secure while automated interaction
HR ONBOARDING AND HR MANAGEMENTEXPLAINED IN 60 SECONDS
Challenge
• Seamless onboarding of new hires • Integration of SAP HR, Successfactors, job portals• Fast workforce enablement• High data protection for sensitive personnel data (GDPR)• Early engagement of applicants in the hiring processes• High employee loyalty from the very beginning
Advantages Fields of application
HR onboarding, HR offboarding, Employee re-location
HR Services for any questions within the employee lifecycle
Orchestration of full variety of employee terminations
4February 2020ServiceNow for Retail – EuroShop 2020
To comply with complex and everchanging return process is essential• Easy online return of goods for customers in the mobile customer
service portal with intuitive guidance and Chatbots• Automated workflows up to the safe completion of cases• Integration of manufacturers, distributors and warehouse mgmt.• Proactive customer notification about processing status
GOODS RETURN IN OMNICHANNELEXPLAINED IN 60 SECONDS
Challenge
• Easy posting of customer requests in the portal instead of email• Faster customer case processing• Fast and reliable customer service• Relieving employees from emails and telephone call traffic• Increasing customer satisfaction (NPS), customer loyalty and
additional sales revenue
Advantages Fields of application
Omnichannel: Order in the online shop and return of goods in the store, vice versa
Compliant and feedback management
Inquiries about product applications, specifications, quotes
5February 2020ServiceNow for Retail – EuroShop 2020
Regular, static processes for high-volume transactions across multiple systems are costly, inefficient and error-prone. E.g. epayment matching• Software robot takes data from scanned non-cash receipts,
checks incoming payments and archives data• The "robot" reports own operational status and epayment
discrepancies in ServiceNow for further handling
AUTOMATED NONCASH RECEIPT HANDLING – „UNBARTÜTEN“EXPLAINED IN 60 SECONDS
Challange
• Significant Cost reduction, by less manual effort• 24/7 operations• Process quality & speed• Transparency• Low invest, low risk & fast ROI
Advantages Fields of application
Automation of 70% of any routine processes Deterministic
processes B2B & B2C
Each Retail Branch Finance/
Controlling Logistics
Services …
Management of many robots from different suppliers (e.g. Blue Prism) with ServiceNow
6February 2020ServiceNow for Retail – EuroShop 2020
SERVICENOW FOR AUTOMATION IN RETAILWHAT CAN WE DO FOR YOU?
Our offer to you:
• Elite Partner of ServiceNow• Solution presentations, customized demos• Scoping workshops to analyze business requirements and design processes• Proof-of-concepts for IT and non-IT use cases• Managed Service Provider (MSP provider) for ServiceNow• Implementation services based on the agile ServiceNow-SIM methodology• ServiceNow training with ServiceNow certified trainers• Application and operation management• Integration of any customer ticketing systems (e.g. ServiceNow ITSM into T-Systems/
Telekom IT landscape delivery processes) leveraging the T-Systems "Scoped App" app from the ServiceNow AppStore
• Management of robots (RPA) from different vendor technologies with only one T-Systems Bot Management Platform based on ServiceNow ITSM
Please contact us:
Contact forName Thomas WüstPhone +49-(0)-151-1762-7976Mail [email protected]
For more information, see Web Link www.t-systems.de/servicenow
7February 2020ServiceNow for Retail – EuroShop 2020
THANK YOU!