Photo Upload Photo Upload is available on the e@pplicant pages of the Applicant Portal. A direct link to the e@pplicant login page is: https://eservices.plymouth.ac.uk/app The login page is shown below. The applicant needs to enter the University SRN (Student Reference Number) or UCAS Personal ID, their date-of-birth, and their last name.

If the applicant has problems logging in it is worth checking their UNIT-e record to see what date-of-birth and surname are recorded against the number they are using. In particular, international students might have a different name than they expect in the UNIT-e surname field, or they might have their entire name there if that is what is on their passport. Lack of a date-of-birth in UNIT-e will prevent the user from logging on. If the applicant has logged on and not logged off properly they might also be prevented from logging on again, especially if they are using a different computer or a mobile device in a different location. They will then get a message saying that they are already logged on in a different location. This should clear itself after about 20 minutes, but if the message persists it will need to be referred to the Support Desk.

Once logged in they will see the e@pplicant menu, on which is the option to upload their photo.

When the applicant clicks the link to “Upload a photo for your University Card” then a check is done to make sure that they have a C/F or U/F application for the current year of entry. If this criteria is not met then they will see the page below:

A check is also made that they don’t already have a photo on the system. If a photo is found in the student photo store then that photo will be displayed with a message saying that they are unable to upload a photo because they already have one on the system. There is no option to change an existing photo.

If a suitable application is found and no photo exists in the photo store then the upload page will appear:

The process is very simple. On clicking the Browse button they will see the Open File dialog box, where the applicant can find and select a file on their local computer:

When a file is selected and the applicant clicks the Open button then the path to that file will appear in the text box on the Upload page:

The applicant then needs to click on the Upload button. The page then checks that the file is a JPG and is no larger than 50,000 bytes. If this check fails the applicant will see a message telling them and they will need to click Browse again to select a different file:

If the file meets these two criteria then the file will be copied to the student photo store. It will be displayed to the applicant who will have a chance to Reject the photo.

If the applicant clicks Reject Photo they go back to the original Photo Upload page, where they can Browse for a different photo. They only get this one chance to Reject the photo. If they leave the page and go back to it, the page will find the photo that they uploaded and they won’t be able to change it. This is the end of the process. The upload page also contains links to help pages provided by the Card Office. The troubleshooting guide currently has a link to a third-party web-page that allows people to resize and crop images files then save them to their computer.