Eugenia E. Mitchell104 Cheyenne Place• Texarkana Texas 75501 •870-355-3655• eugenia_32193@me.com

Accomplishments:Seven years of hands on experience in sales and marketing with ample room for growth . I was voted employee of the year and the hardest worker for several years. I managed and trained call center representatives and confirmation agents. I am also a current student studying Fashion and Business Marketing with a 3.5 average. I am a self-motivated professional worker searching for a new career.

Skills / Qualifications:Verbal communication, Phone Skills, Listening, Data Entry Skills, Computer skills, People Skills, Informing, Customer Focus, Customer Service, Attention to detail, Professionalism, and Multi-tasking.

Professional Experience:Ocean Canyon Properties Texarkana, Texas February 28, 2008 to September 1, 2015Confirmations Manager: Review call log and encourage customers to visit company resorts through excellent

customer service skills. Manage the confirmations department through review and approval of workflow process. Listen to customer concerns and develop necessary procedures to solve the problem. Perform daily and weekly reporting call quality to upper management.

Call Center Asst. Manager: Manage a call center of 15 to 20 agents. Accomplish call center human resources objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communication on job expectations; planning monitoring, appraising and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Accept credit card information for reservations.

Confirmation Agent: Ensure paperwork and data entry is completed and revenue is recorded appropriately. Verify client personal information for accuracy and completeness. Verify that all appropriate documentation is accurate and complete and supports the order recorded. Demonstrate professional etiquette and courtesy when interfacing with customers. Resolve customer complaints by identifying problems and coordinating appropriate corrective action.

Call Center Agent: Perform out bound call marketing calls. Obtain client information by answering telephone calls; interviewing clients; verifying information. Determine eligibility by comparing client information to requirements. Establish policies by entering client information; confirming pricing. Inform client by explaining procedures; answering questions; providing information. Maintain communications equipment by reporting problems. Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures. Accomplish sales and organizational mission by completing related results as needed.

Education:The Art Institute Pittsburg, Pennsylvania 2018 Fashion and Business Candidate Ashworth University Norcross, Georgia 2008 Bridal Consulting Certificate

Eudora High School Eudora, Arkansas 2004 High School Diploma