Welcome aboard

Guiding Factors:Participate & Learn

Check need & modify

Branch & leavesVisible from distance / Fast Changing

TrunkVisible if we go Close / Slow Changing

ROOTInvisible / Very slow Changing

BehaviorVisible from Distance / Fast Changing

AttitudeVisible if we go Close / Slow Changing

ThoughtsInvisible / Very Slow Changing

Influenced from

EnvironmentI

Insight into Self

Behavior ( External )Attitude

Thoughts ( Internal )

Higher the Gap More the Stress

I

Align with Self & Others…

The story of the eagle…

Enjoy The Illusions

Relate Self with the Organization “I” is a bunch of roles made up of KSA + GOAL. (SMART & SWOT).

“I”–Role = Empty, Role–Personality (KSA)= Ineffective.

Goals help us to use KSA, be Productive, & Develop

Growth & Development help succeed in Changing Roles.

Organizations are Vehicles to our goals & must earn Profits. (O2)

Motivate Self: Manage your mind to achieve your Goals.

Link Fear of loss & Hope of gain with Goals.

Quickly shift from “My Right” to the “Common Right”.

1. Lost his job2. Got defeated for legislature3. Started business and failed4. Wife died of a fatal disease5. Experienced nervous breakdown6. Contested in election for speaker in legislature and lost 7. Tried for nomination in a political party and lost8. Applied for post of land officer and didn’t get it9. Contested for senate and lost10. Contested for vice president and lost11. Again contested for senate and lost

AND TWO YEARS LATER…..

ABRAHAM LINCOLN

GOT ELECTED AS PRESIDENT OF AMERICA

Etiquette and Rules of Behavior… Business etiquette is the set of written & unwritten rules of conduct to smoothen social interactions.

Office etiquettes apply to interactions between coworker & excludes interactions with external contacts such as customers and suppliers.

Personal behavior indicates that etiquette is something we acquire and practice as individuals.

Appropriate behavior has to be learnt from time to time. (How to Stand, Walk, Talk, eat, use telephone in a proper manner) to conduct yourself in a polite society.

Cultural & religious backgrounds influence etiquettes.

Office etiquettes therefore have some standard rules, which need to be learnt and practiced on a daily basis.

Sr. No Elements Expected stance

1 Self respect To treat yourself as worthy of attention, & consideration. Respect begins with oneself. You cannot respect another person without a healthy dose of self-respect.

2 Mutual respect This must flow freely in the relationship, from you to the other individual & back to you again. It must continue for the relationship to be successful.

3 Compassion Compassion assumes a genuine concern for the other, and not with an agenda. Compassion is necessary even a business relationship that has to last.

4 Cooperation Operating in a joint effort, towards a common purpose builds relationship strength as surely as any muscle building activity builds physical strength.

5 Mutual trust Mutual trust is reliance based on the truthfulness, character, integrity, and the proven ability of the other individual, as you experience it over time. Trust gets built through experience with the other person. You cannot demand it.

6 Commitment Commitment is an agreement, a pledge. Commitment is a decision and its difficult if it is avoided. Once the decision is made, the execution follows along easily.

The Elements of a Relationship…

Office etiquette are unique to every organization & it is important to understand them in order to succeed.

Those who master the rules of etiquette succeed in conducting themselves according to the conventional rules’ of the Company, Colleagues or Superiors to whom they wish to show respect.

Your way to Greet someone, Dress, Eat, Write letters, make a Presentation impacts sending the correct message, or making the right impression that may make or mar your career.

Office Etiquette…

How person introduce themselves to you the first time you meet them is how you should address them i.e. Formal/Informal.

Later if, they change stance, respect the change & adapt to the new request. (“We will be working together please call me Suman”. May be previously she introduced as “Dr. Khopkar”)

Call colleagues by their names: nicknames are not appropriate at workplace.

If some term bothers you politely tell the person & give the name you prefer.

Family members working together should avoid using pet names & discussing family issues at the office.

Never address anyone with words like ‘honey, darling, love, dear or sweetheart’

Addressing Colleagues

Excessive social chit-chat, gossip, politics & anything very personal has to be avoided. Criticizing or reprimanding someone in front of others is hurtful & shows insensitivity. Praise in Public & Reprimand in Private.Don’t discuss your personal affairs at work. If needed seek help from right person. Avoid asking personal questions & don’t feel obliged to answer personal questions.Don’t shout to get someone’s attention. It reflects laziness & disrespect for the person.Don’t converse in front of others in a language they don’t understand-Use the Official language.Ensure that confidentiality is maintained by you. Avoid losing your temper at work or becoming aggressive.

Conversations at Work

When meeting someone for the first time, expect Eye contact, A smile & a Handshake.

When making an introduction, in business age & gender play no role, but rank & authority do.

If the equal status people being introduced follow Guests first. Use correct titles.

The rule is that people of lesser authority are introduced to people with greater authority.

No matter the seniority, status or gender, a person seated should always stand up when being introduced.

Although the person to whom one is being introduced usually extends their hand first, often both parties will extend hands at the same time.

If you are the host to a function, make sure you welcome all your guests personally.

When introducing someone to a mixed informal group at work make the introduction general.

After the introduction, say a few words about the person / people whom you have just introduced, and try to say something of special interest about them.

Introductions…

Listen carefully when being introduced & try to memorize the name of the person.

If a name is unfamiliar, politely ask the person to repeat it.

Use the first available opportunity to use the person’s name in conversation.

If someone introducing you mispronounces your name or gives you the wrong title, wait until the introductions are over correct your name tactfully.

If you forget the name of the person you are introducing, you can link with some event or occasion and seek name once again.

If you have been introduced to someone and you need to introduce them to a third party, & you have a memory lapse, seek help of introducer to do the introductions.

Getting the names right…

Essential Office Etiquette: Hand shakes… Always shake hands with your right hand.A handshake should be brief, & accompanied by a smile. Look the person directly in the eye & use express “how do you do?”/ “pleased to meet you.”Do not squeeze another person’s hand as this may cause discomfort if one person is wearing sharp jewellery.Some People from specific nationalities may not offer their hands due to religious beliefs, a smile and nod is enough.Do not offer a wet or dirty hand.On formal business occasions & in public, it is inappropriate to kiss, hug or show any other form of body contact greeting other than a handshake.First-name terms in the workplace are acceptable provided you give due respect to superiors, in terms of posture & body language.

An arm’s length away from the person you are greeting or talking to is considered appropriate.Even if you know the person well, avoid standing too close. You should be able to turn 360°, and not have physical contact with your colleagues. When you queue in the canteen or waiting in the foyer, the same rules apply. If a person enters your personal space, move one step back & keep your legs slightly apart, creating more space around you.Don’t be too obvious with your gestures, at times it backfires. It is not polite to tell a colleague to move back as they are in your personal space.On formal occasions, even a couple should avoid any physical contactWatch what you wear. At work decently dress in a straightforward manner.

Personal body Space…

Visiting internet sites that contain obscene, hateful, pornographic or otherwise illegal material.Using the computer for any form of fraud, software, film/music piracy.Using the internet to send offensive or harassing material to other users.Downloading commercial software or any copyrighted materials belonging to third parties, unless this download is covered or permitted under a commercial agreement or other such license. Hacking into unauthorized areas.Publishing defamatory or false material about the organization, colleagues, customers on social networking sites or public domain. Any deliberate act that waste staff effort or networked resources.Introducing any form of malicious software into the corporate network.

Netiquette: Internet Usage Policy…

E-mail EtiquetteS. No. Rule Suggestion

1 Be concise and to the point

Do not make an e-mail longer than it needs to be. Remember thatreading an e-mail is harder than reading printed communicationsand a long e-mail is more likely to land in the Deleted folder- unread

2 Answer questions pre-empting further Questions

An email reply must answer all questions, pre-empting further questions preventing time and energy loss.If you pre-empt relevant questions, your reader will be impressed with your efficient & thoughtful service.

3 Use proper spelling grammar and Punctuation.

Improper spelling, grammar, and punctuation give a bad impression of your company, it is also important for conveying the message properly. E-mails with no full stops or commas are difficult to read & at times change the meaning of the text. Spell check before sending.

E-mail Etiquette…S. No. Rule Suggestions

4 Make it personal Not only should the e-mail be personally addressed, it should alsoinclude personal i.e. customized content.

5 Answer swiftly Each e-mail should be replied to within at least 24 hours & preferably within the same working day.If the email is complicated, send an acknowledgement informing you will revert soon.

6 Use properstructure and layout

Use short paragraphs & blank lines between each paragraph. When making points, number them or mark each point separately to keep the overview.

7 Do not write in CAPITALS & Don’t leave out the message Thread

IF YOU WRITE IN CAPITALS IT SEEMS AS IF YOU ARE SHOUTING. This can be highly annoying. When you reply to an email, you must include the original mail in your reply, in other words click ‘Reply’, instead of ‘New Mail’.

S. No. Rule Advice

8 Add disclaimersto your emails.

It is important to add disclaimers to your internal & external mails, saying that the recipient must check each email for viruses & that it cannot be held liable for any transmitted viruses since this can help protect your company from liability.

9 Read the emailbefore you send it

Reading your email through the eyes of the recipient will help you send a more effective message and avoid misunderstandings and inappropriate comments.

10 Mailings: Use the Bcc for multiple senders

When sending an email mailing, some people place all the emailaddresses in the “To:” field causing two harms:(1) The recipient knows that you have sent the same message

to a large number of recipients. (2) You are publicizing someone else’s email address without

their permission. place all addresses in the “Bcc:” field.

E-mail Etiquette…

S. No. Rule Advice

11 Take care with abbreviations & Emoticons

In business emails, try not to use abbreviations. When using colors; use a color that is easy to read on the background.

12 Do not forwardchain letters

Just delete the letters as soon as you receive them. Theyclog inboxes and generally not well received

13 Do not request delivery & readReceipts.

This annoys your recipient. If you want to confirm it is better to ask the recipient to let you know when they receive it. It is a good etiquette to acknowledge receipt of an expected or urgent e-mail with a quick note.

14 Do not ask to recall a message

A recall request would looks unprofessional. It is better just to send an email to say that you have made a mistake and sending the correction through at the same time.

15 Use active instead of passive voice & avoid long sentences.

Try to use the active voice of a verb wherever possible. ‘We will process your order today’, sounds better than ‘Your order will be processed today’. Keep your sentences to a maximum of 15-20 words. Don’t use the “cc:” field unless the recipient in the cc: field knows why they are receiving a copy of the message.

E-mail Etiquette…

Telephone Etiquette…Answer the Telephone promptly in no more than 2 or 3 rings.

Answer with a smile which the caller will hear it in your voice. A cheerful voice begets a happy caller or listener, and a favorable impression is created.

Speak in a warm, audible, clear voice at a moderate pace.

Don’t eat, drink, smoke or cough while talking into the mouthpiece.

Always sound, pleased to hear from someone & ready to deal with their concerns.Making Telephone CallsTry to phone on convenient timings for the other person & confirm their ability to speak.Always identify yourself immediately. On a long distance call if the other person is not available, you should try again.

Cell Phone Etiquette Do’s and Don’ts…Don’t use loud & annoying ring-tones that destroy concentration & eardrums.

Don’t speak louder on your cell phone than you would on any other phone.

Maintain a distance of at least three meters from the nearest person when talking on a cell phone.

Keep all cellular conversations brief & to the point.

Use an earpiece in high-traffic or noisy locations.

Tell callers when you’re talking on a mobile, so they can anticipate distractions or disconnections.

Respect ‘quiet zones’ and ‘phone-free areas’ at work and in public venues.

Open Plan Office Protocols…Allow yourself to be accessible to others but maintain privacy. (Not to be disturbed). .Keep your desk tidy. This is important if you are sharing a desk to show courtesy.If you get lot of calls, always switch on your answer machine before leaving your desk If a colleague is using the phone, don’t interrupt during the call & wait until he is done. Avoid taking personal phone calls.Should some of your colleagues be holding an informal meeting, don’t barge in. Don’t shout to a colleague who’s at distance to attract attention.Never use things that might cause disruption to others, e.g. a speaker phone or radio. Do not speak in a language your colleagues do not understand

Table lay out & Manners…

Benefits of Grooming

Present Your-Self before others at your best.

Show that you are Confident, Ambitious & Sincere.

Makes You look Attractive.

Enhances Your Self-Confidence.

Fetches You a better Appearance.

Remember…YOU never get a second chance to make the first impression!!

Grooming Standards- Men…

Hair: Above ears & around the neck should be tapered.

Hair on back of neck should not touch collar.

Hair coloring must look natural.

SHAVING DAILY IS A MUST.

Mustaches should be trimmed.

It should not grow more than the mouth corners.

Sideburns not to extend below the midpoint of the ear.

Not Acceptabl

e!!!

Accompaniments…Article Description Article Description

Tie Socks

Belt Shoes

Handkerchief Wallet

Do’s For MenSr. No1 Always look professional Keep your hair neat and trimmed.

2 Dress for the audience. Use Mild fragrances.

3 Wear clothes that fit you Ties should be conservative and reach the middle of your belt buckle

4 Make sure your clothes are pressed.

Lace-up shoes (usually black) with a suit.

5 Shirts with a simple collar and cuffs.

Hair, usually parted to one side, not reaching the top of your shirt collar .

6 A formal but simple watch.

Don’ts For Men… Sr. No

1 Avoid multiple buttons on your shirt. Avoid Fragrance that smells from a distance.

2 Don’t use Clothing that no longer fits. Avoid Garish ties.

3 Avoid wrinkled clothing. Avoid Shiny tie pins or clips or big belt buckles.

4 Avoid Hair that falls in your face or obscures your eyebrows.

Don’t use open top shirt button with a tie.

5 Avoid short-sleeve shirts & short socks. Don't use Loafers with a suit.

It’s Time to say…