EthiopiaProtection of Basic Services

Social Accountability Program(ESAP2)

Grant Agreement [TF099878]

Session 1: Social Accountability & Social Inclusion

Accountability is most commonly understood as the requirement of those in power to explain and take responsibility for their choices, actions & inactions.Social Accountability is the process by which ordinary citizens, who are the users of public services, voice and demand their needs,

preferences hold policy makers and service providers

accountable for their performance and commitments.

2

What is Social Accountability

Providing awareness on SA Using SA tools (CRC & CSC etc.)

approach Based on policy and service

standards Through evidence based

procedures

3

Ways Citizens Hold Public Officials Accountable

To improve the service delivery Understand their right and

responsibility Create common understanding and

ownership Enhance dialogue and joint problem

mechanism

4

Benefit of SA

Social Exclusion: individuals or groups are pushed to the edge of society due to poverty or lack of access to opportunities

Social Inclusion: individuals or groups gain access to opportunities and resources to participate in society life

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Social Inclusion & Exclusion

Socially excluded groups belong to more than one category: For instance, a poor single elderly mother might also be a woman living with HIV and AIDS or a disability

Socially excluded groups have multiple barriers: For instance, a physically disabled person does not face the same barriers (physical access and stigma) as the unemployed youth.

Create an inclusive environment for socially excluded groups

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Principle of Mainstreaming Social

Inclusion

Steps of Social Inclusion in Development Projects Strengthen capacity of socially excluded

groups Promote networking amongst local

communities & citizens groups Promote participatory local diagnosis of

socially excluded people Education & train local stakeholders on

socially excluded groups issues Facilitate the creation of local forums for

dialogue Create cross cutting network of Woreda

services.

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