ESMP Annual Report 2009

ESMP 2008-09 ANNUAL REPORT 1

ESMP 2008-09 ANNUAL REPORT2

Our grounds offer families and visitors a beautiful and peaceful environment.


Chairman’s Report 4

CEO’s Report 5

Trustees and Governance 9

Management and HR Reports 11

Customer Services 11

Site Operations 11

Finance and Administration 12

Human Resource 13

ESMP Organisational Structure 14

TABLE OF CONTENTS


CHAIRMAN’S REPORTI am pleased to bring you this Report. The Board and I have witnessed the Park make the transition to its next level of strategic development. In 1999, 2 years after the purchase of 5.5 hectares of Crown Land previously part of the decommissioned Bunnerong Power Station, the then Board proposed a masterplan which, in effect, offered a vision that would make the Eastern Suburbs Memorial Park (ESMP) a world-class facility. Modernization of Military Road was proposed. This would be fronted by a modern administration building and commercial facilities including a café and condolence function rooms.

The first stage of developing additional cemetery facilities and the new administration building were completed by the end of 2001. Since then the Board and I have been busy ensuring that the elements of the masterplan are put in place. The Board has been most anxious to complete the Café, Florist shop and Condolence complex this year to extend to the families who visit ESMP, additional comforts befitting their requirements.

I am happy to report that, the complex has been completed on time and largely on budget and the operating tenant to commence operations shortly. Following approvals from the Department of Lands and Randwick City Council, we tendered the construction of ESMP’s funeral home and this was commenced in March. Works have progressed well and it is anticipated that the new facility will commence operations in November 2009. This will fulfil the Board’s intention that ESMP provide the full suite of funereal services “in one place”.

The Board and I are very proud of this achievement and believe it will provide families with a world-class facility to farewell loved ones. The CEO, ESMP staff and contractors involved are to be congratulated on delivering the quality outcomes specified by the Board and the ESMP Strategic Plan: 2009-2012.

To consolidate ESMP’s goodwill in the community, the Board and I were most pleased when ESMP’s nomination to be appointed a major sponsor of the Randwick City Business Awards for a period of 2 years was accepted. Recognising that the Trusts have been in existence, and therefore “in business”, since 1887, we are very happy to support local businesses in this way and to put something back to the communities we serve.

To summarise, the past year has been a very busy but necessary period in advancing ESMP’s strategy to be a world-class, quality provider of services to our customer families and visitors to our facilities. The 2010 year will be tasked with consolidating these

important operational and strategic gains to position management to implement the next phase of strategic requirements. The Board and I remain attuned to our responsibilities in this regard and will continue our emphasis on governance, professional development and interaction with management to fulfil ESMP’s forward agenda.

To this end, I am indebted to my fellow ESMP Trustees but, in particular to the other members of the Executive; Deputy Chairman, Russell McLay, Chairman of the Finance and Audit Committee, Ron Greenstein, and Chairman of the Planning and Works Committee, Stelios Coudounaris. The Board’s agenda has been diverse and productive and I am indebted for their efforts and assistance throughout the year.

In summing up, the Board has had one of its busiest years and not entirely for the items anticipated on its planning schedule. “Expect the unexpected” is ingrained in our vernacular but that is what the Board did in fulfilling plans during the year. It has been, therefore, a most successful year in more ways than one.

The Board, the management team and the businesses of the Trusts achieved the substantial completion of two major projects which will transition the Park into its next phase of development and better its ability to service our customers. The Board and I look forward to next year where, ESMP will greatly increase its customer fulfilment capability to all facets of funereal services.

John Douglas Morrison OAM, JP


CEO’S REPORTI am happy to report, against an evolving and difficult economic climate, that ESMP has delivered a creditable result whilst fulfilling our customer service responsibilities, product delivery and capital expenditure plans.

The Trustees and I have also maintained our commitment to the fulfilment of our strategic plan, capitalising on our continued investment in infrastructure, services and people. Our approach has been cautious, but we are determined to create a Park that will service the current and future needs of our community. Operational plans budgeted for during the year were scrutinized and changes made accordingly, where appropriate.

In last year’s report I anticipated that ESMP was to become a “hive of activity” and, in that, I am happy to report, we did not disappoint. This is set to continue into next year.

Our CustomersESMP’s success is based on presenting families and visitors with a beautiful, peaceful setting, comfortable facilities and services befitting their requirements. Our aim is to continue our path towards providing them with a world-class service in professional care “under the one roof”.

Throughout the long history of ESMP, we have established a strong rapport with and understanding of community needs. In particular, we have sought to meet the cultural needs of each group. Our burial services reflect the diversity of the community we serve.

ESMP continues to offer the community a choice of full service cremations or burials in a memorial park with award-winning gardens and buildings overlooking Botany Bay.

ESMP has continued to increase its memorialisation ratios by expanding the options available to families, meeting their personal needs for a place of reflection for current and future generations.

Financial HighlightsESMP’s 2008-09 trading results demonstrate a significant increase in operating surplus with a 7.6% growth in revenues and a 1% reduction in operating expenses.

ESMP Profit and Loss2008/09$000’s

2007/08$000’s

Change%

Revenue from Operations 7,353 6,834 7.6%

Operating Expenses 6,535 6,603 -1.0%

Operating Surplus 818 231 254.1%

Revenue from Investments 849 654 29.8%

Overall Surplus 318 290 9.7%

OtherOther Orthodox

Jewish

Anglican

Greek Orthodox

Roman Catholic

ESMP Burials by Denomination2008-2009

Cremations68%

Burials32%

ESMP Burials & Cremations2008-2009

Not Memorialised55%

ESMP Cremations2008-2009

Memorialised45%

ESMP Major Operating Expenses2008-2009

Employment34%

Administration17%

Maintenance26%

Development10%

Operating7%

Product6%


Financial ResourcesIn the years since 2003-04, ESMP has progressively built up its reserves from a series of profitable trading years and prudent investment strategies. This peaked at $11.2m in 2007-08 and the end-of-year reserves are shown below.

ESMP’s investment activities are governed by investment policies and guidelines which are reviewed annually or on an as-need basis. Currently, in view of the financial climate, all investments are undertaken in the fixed interest markets only. This strategy not only reflects the Trustees’ desire for prudence and caution at this time but also takes into consideration the current demands on ESMP’s resources in the fulfilment of the scheduled capital expenditure program items.

Simultaneously, the Trustees have committed to a significant capital expenditure program as determined by the ESMP Strategic Plan. These expenditures have enabled the creation of new products and services, the progressive upgrading of the Park’s presentation and facilities, all of which are gaining excellent community support. The growth and quantum of ESMP’s Capital program is demonstrated below.

Investing in current services

Calculated on an annual cumulative basis

In keeping with the Trustees’ desire to embark on a comprehensive modernization program, management continued to execute the capital expenditure, operational and maintenance plans accordingly. Visitors to the Park’s facilities would have seen the benefits of these programs with many projects completed in the recent past, including:

ESMP Infrastructure Reserves 2001-09

$-

2000-01 2001-02 2002-03 2002-04 2004-05 2005-06 2006-07 2007-08 2008-09

$12,000,000

$10,000,00

$8,000,000

$6,000,000

$4,000,000

$2,000,000

ESMP Capital Expenditures 2001-09

$-

2000-01 2001-02 2002-03 2002-04 2004-05 2005-06 2006-07 2007-08 2008-09

$14,000,000

$12,000,000

$10,000,000

$8,000,000

$6,000,000

$4,000,000

$2,000,000


New Products and Services• The completion of the new café, condolence complex and

flower shop. After many years of planning the Trustees

and I look forward to this exciting new facility, providing

long overdue comfort and refreshment to the thousands of

visitors and attendees that the Park receives each year.

• Expansion and refurbishment of the memorialisation

gardens, particularly the Pond of Tranquillity, Circle of Love

and Babcock Gardens precincts.

• Installation of an attractive pavilion adjoining the West

Chapel.

• Construction of a new toilet facility with disabled access in

the northeastern precinct.

Refurbished crematorium complex• Refurbishment of the two Crematorium Chapels, including

the installation of new audio visual and lighting technologies.

• Refurbishment of the family meeting facility and crematorium

offices.

• Replacement of the three Crematorium furnaces and related

computerised monitoring equipment and facilities.

Improved access and parking facilities• Construction of a dedicated funeral cortege transit road and

waiting area to avoid traffic congestion whilst clergy and

funeral attendants complete their documentation.

• Extension of the Crematorium car park and environs.

Refurbished infrastructure• Refurbishment and extension of the grounds’ staff amenities

and quarters.

• Contribution with Randwick City Council to the major

refurbishment of Military Road.

• Extension of the iron fencing.

Investing in future servicesThe planning for current and future generations is seen by the Trustees and I, as a critical objective, driving ESMP’s Strategic Plan and investment strategies. Central to this is ensuring that ESMP’s future capacity and portfolio of services will meet the changing and expanding needs of our dynamic community. I am pleased to announce the following initiatives which are designed to fulfil this requirement.

New Funeral Home Construction of the new funeral home will fulfil the Trustees’ desire to provide families with the ability to attend to all that is involved in laying their loved ones to rest with dignity and with continuity in professional care “under the one roof”.

The project consolidates the old administration building with new additions to form a modern state-of-the-art funeral facility including a world-class mortuary. Construction commenced in May following approval from the Department of Lands and it is expected that the new facility will open in November.

New Crypts and Vaults The Trustees and I acknowledge the support of the Italian and Croatian communities, in particular our proposed development of Stage 1 of new crypts and vaults.

Expressions of interest have been taken and reservations accepted for this development. At the end of the report year, 90 units had been pre-sold in either single or double configurations. With this level of interest, it is anticipated that a submission will be made to

Council early in 2010 for the granting of the construction certificate in the expectation that construction can commence in the second half of the year. A total of 320 will be available on completion of Stage 1.

Asian Memorial Gardens ESMP is creating an Asian Memorial Garden to meet the diverse needs of this important community. Disappointingly, work on this project was truncated during the year whilst approvals were being sought from Council. It is anticipated that approval will be granted soon so that work can commence in earnest to fulfil this exciting project.

Planning and securing additional Burial Space Since I reported last year on this matter, a lot has happened to keep to the fore, the worsening situation in the eastern suburbs and in Greater Sydney generally concerning the lack of burial space. The Trustees and I have been diligent in responding to enquiries from both the media and community groups in relation to the matter. I have featured in articles in both the local and state-wide press and also conducted interviews on ABC Radio.

Our responses to the Department of Lands Stakeholder Discussion Paper 2005: Burial Space in the Sydney Greater Metropolitan Area and the subsequent Report: Sustainable Burials in the Sydney Greater Metropolitan Area have also been presented to the Member for Maroubra, the Hon. Michael Daley MP, the Member for Heffron, the Hon. Kristina Keneally MP, and the Mayor of Randwick City Council, Mr Bruce Notley-Smith to assist with their understanding of the matter and ESMP’s position. Our case for the further assignment of additional burial space by way of additional Crown Land has also been made to the Department of Lands, the two aforementioned MP’s and the Mayor.

The Trustees and I remain committed to securing additional burial space for the communities of the eastern suburbs and inner Sydney.

Strategy ImplementationNow that ESMP has entered a new phase of its strategic implementation I will, with the support of the Board, enter into discussions with an appropriate firm to assist with our overall marketing needs. This will be in recognition of ESMP’s more comprehensive, vertically-integrated business where additional structured and focused support will be required to convey ESMP’s message to the community.

In conjunction with the official opening of the new complexes will be:

• An expanded Open Day whereby all ESMP’s facilities can be inspected by members of the public,

• Additional hardcopy information and material• A renovated ESMP website, and• New seminars to assist family members after the loss of a

loved one.

AcknowledgementsThe past year has been without question, one of the busiest years that I have experienced since commencing with ESMP in October 2002. Happily, however, the work has centred around strategy fulfilment and consolidating the governance initiatives begun earlier.

I underwent surgery in the second half of the year which necessitated some weeks of recuperation. During this period, I am happy to report, the ESMP Business Continuity Process was implemented and my Managers, in conjunction with the Board, were able to continue ESMP’s operations with the same high level of service and operations unaffected. It was a situation which one hopes not to have to invoke but, when called upon, ESMP’s systems and processes of reporting and review worked very effectively.In this context I acknowledge the efforts of my Chairman John


Morrison, my Deputy chairman Russell McLay in relation to certain matters, and Peter Kaye of the Consultgroup who, at short notice, was able to extend his ESMP portfolio of engagement beyond HR Management and Support to act as CEO in my absence and to assist the Board in their stewardship of ESMP’s plans. My managers, John Vogel, Customer Service and Tony Brown, Operations and John Cottee, Finance and Administration, together with their respective supervisors, worked with Peter to fulfil day-to-day ESMP requirements and budget and strategy implementations. I appreciate their responsiveness and co-operation in achieving the deliverable items in our plans for the year. It was satisfying to see a Plan, which we had previously enacted on a trial basis, work well to allow continuity of service to the public.

I applaud the Board for its efforts in this regard, to ensure ESMP’s high standards were upheld at all times, and all members for their ongoing and unfettered support of both myself and my management team. My thanks also goes to ESMP’s staff members and to the many other supporters of ESMP’s business without whom the job would be harder to fulfil: Kevin Chester and Robert Eyles, Grey Matters Pty Ltd (upkeep of customer service system: Pheonix), Discovery Technology (upkeep of information systems), Catherine Taylor (marketing support) and Alexander Bailey (OH&S compliance and hazard identification). Of course, at all times, I am superbly supported by my Executive Assistant, Tammy Templeman, who ensures that my office and its dealings with the Board and our stakeholders is able to function properly.

In conclusion, I am happy to report to you not only a successful year financially and operationally but also one which saw the fulfilment of key strategic items, with others to be delivered soon, which will stand the Park in good stead for the future. I am grateful for the patronage of the many families who require our services and to the thousands of visitors who enjoy our facilities. Without this partnership ESMP could not fulfil its plans and ongoing charter to serve the community.

George H. Passas FAICD, FCIS, CPA

Chief Executive Officer


TRUSTEES AND GOVERNANCE The current Board completed its 5 year term in July 2009 and all 7 Trust members have been reappointed for a further 5 year term to 2014. This will enable the Board to complete the current strategic phase of repositioning the Park to be a full service facility that recognizes the particular needs of the surrounding communities we serve.

During its term the Board has been most active in ensuring governance is maintained at a high standard. To this end, a key feature of the Trusts’ ongoing work in this area has been the establishment of a very sound and effective governance model with the following features:

• Five year Strategic Plan supported with an annual business plan and annual budget.• Defined set of organisation values with identified verifiable indicators.• Community and stakeholder reporting and consultation on major works and projects.• Governance policies and governance manual, with 42 policy areas identified and 21 finalised.• Board remuneration and expenses policy being applied with a high level of objectivity and transparency.• An annual performance assessment (both Board or CEO), using a comprehensive set of criteria and being independently assessed and

reported.• A risk management framework customised to ESMP’s operations and risk management and crisis management policies introduced and

implemented.• Succession policy and renewal policy being implemented via the Director’s education and professional development policy and a

management-business continuity plan.

The Trustees are committed to maintaining this model in moving forward with our ongoing stewardship of the Park’s facilities. We will work together with management to provide the CEO and his team with the means by which to implement the strategy outlined in the ESMP Strategic Plan.

Whilst the Board has been focussed on assuring that the Park’s management continues to drive the plan forward we have, however, not lost sight of the fact that many of the communities we serve remain concerned that additional land for burial is identified in the near term. Burial of loved ones is central to the faith and customs of these communities and the Board has been very active, together with community representatives, to voice these concerns to the Department of Lands, Department of Planning and Randwick City Council. This is consistent with the Department of Lands’ earlier Reports on this important matter. The Board and management will continue to work diligently to further represent this matter at the highest of levels.


Trustees/Board of DirectorsJohn Morrison, Stelios Coudounaris, Elizabeth Fitzsimmons, Ron

Greenstein, Russell McLay, Rod Neville, Jack Walker

Finance and Audit CommitteeRon Greenstein, Russell McLay, John Morrison, Rod Neville

Planning and Works CommitteeStelios Coudounaris, Elizabeth Fitzsimmons, Ron Greenstein, Russell

McLay, John Morrison, Jack Walker

Meetings Attended During the Year

Trustee/Director Board Planning & Works CommitteeFinance & Audit

CommitteeLeave of Absence

John Morrison, OAM, JPChairman

10 of 11 3 of 3 4 of 4 1

Russell McLay, BCommDeputy Chairman

11 of 11 4 of 4 0

Ron Greenstein, PhC, JPChair, Finance and Audit Committee

11 of 11 4 of 4 0

Stelios Coudounaris, JPChair, Planning and Works Committee

9 of 11 3 of 3 2

Elizabeth Fitzsimmons 10 of 11 2 of 3 2

Rod Neville 11 of 11 4 of 4 0

Jack Walker, JP 11 of 11 3 of 3 0

George Passas, FAICD, FCIS, CPA Secretary and CEO

9 of 11 3 of 3 3 of 4 2

(from left to right) John Morrison, Rod Neville, Jack Walker, Elizabeth Fitzsimmons, Ron Greenstein, Stelios Coudounaris, Russell McLay


MANAGEMENT AND HR REPORTS

CUSTOMER SERVICES2008 – 2009 was a year of continuing growth and development of a strong customer service team. We continue to maintain high standards of customer care which is receptive to change through our education programs, audits and customer survey responses.The customer service team has responded to a difficult economic climate by diligently and professionally presenting the Park and its services, including presenting families with increased focus on presenting families with memorialisation options. Their success has benefited from the presentation of ESMP’s award winning gardens and the expanding range of options.

We have undertaken a program of mystery shopping across the customer service department to continuously examine and monitor the quality of our services. This encompasses our front desk, telephones, enquiry responses and email contact. The feedback received allows us to respond in a timely fashion to any areas needing improvement. Coupled with our customer survey responses, the mystery shopping program is ensuring we are providing a consistently high level of quality customer service. The most recent surveys report very high service levels, with 74% rating “excellent” and a further 24% rating “good”, totalling 98% satisfaction, with the 2% investigated for improvement. Our goal is to continue to improve on this positive outcome.

Our team continued to receive many compliments throughout the year for the friendly, helpful and professional way they assist families and visitors to the Park. In particular, they are thanked for their compassion and understanding when supporting families in their difficult time.

Following the successful implementation of the Phoenix software system, our Customer Service team is better placed to manage enquiries professionally. Our reporting systems are being continuously improved as part of our customer relationship management process. The software has also streamlined our compliance capabilities, including our ability to collect and store accurate statutory information.

A focus of the year has been to strengthen our community services. This has been achieved with our quarterly memorial services, eucational seminars and open days and sponsorship of the Randwick Business Awards and RedNose fundraising with our successful Heavenly Nose morning tea.

Next year promises to be another exciting year with the new funeral home well under construction. Its completion in October will allow ESMP to offer the full suite of funereal service to our customers and we look forward to delivering this important extension to our customer service capability.

I welcome Gavin Mulgrew and Jasmyne Brown who joined our team this year. We congratulate Megan Reisenleiter, who is currently on maternity leave, on the birth of her daughter Charli. We are looking forward to Megan’s return.

Once again, I would like to thank the customer service team for an excellent contribution to the success of ESMP and we are looking forward to introducing families and visitors to our new products and services in the year ahead.

SITE OPERATIONSIt has been a very successful and productive year for the Operations Department: maintenance, refurbishment and construction of buildings, gardens and infrastructure throughout the Cemetery and Crematorium grounds has involved an extensive program this year. This program produced a full year of challenges and changes in our operations which have been successfully embraced and implemented by our grounds staff. The highlights and continuing improvements include:

• Stage one development of the Asian burial and memorial

area was commenced and is due to be completed in the

latter part of 2009.

• The Centenary Park refurbishment program has been

completed. The first and second stage pond surround

areas have now been upgraded with additional sandstone

walls, new paths and gardens. These have enhanced the

picturesque feel and presentation of the gardens. The

healthy and picturesque environment of the ponds has seen

an increase in the natural habitat of birds, ducks, fish, water

dragons and other native wildlife.

• The crematorium gardens have been upgraded and

replanted with trees, shrubs and flowers. New paths were

installed throughout the rose gardens also providing disabled

access from the crematorium through to the new café

condolence centre.

• ESMP’s ongoing training program of all ground staff was

supplemented with refresher courses in a number of

operational training fields. These included the use of certain

plant and equipment, OH&S and Cemetery and Crematorium

duties. The program has created a very multi-skilled and

experienced operational team.

• The enthusiastic efforts performed by grounds staff

throughout the year, has, once again, enhanced the facilities

of the Park. I would like to personally congratulate all ESMP

grounds staff and our contractors for their commitment

throughout the year to ESMP’s continual operational success

and advancement in presentation and facilities.

John Vogel JP

Manager, Customer Service

Tony Brown Manager, Site Operations


FINANCE AND ADMINISTRATIONESMP has achieved a successful financial year with an increased surplus and the completion of a number of major investment projects, including the café condolence facility and the refurbishments of the Park’s gardens and facilities. These investments will generate positive cash flow returns in 2009-10 and subsequent years to further increase ESMP’s economical wellbeing.

Work has commenced on the building of the Funeral Home and other capital expenditure projects are planned for 2009-10 and the following years. The timing and funding of these items will be prudently reviewed as determined by the prevailing economic conditions and financial returns.

Our deposit earnings benefited from higher interest rates prior to the economic downturn, with significantly lower rates being available in the second half of the year. The lower interest rate climate continues and will impact upon interest earnings in 2009-10.

The successful commissioning and utilisation of the Phoenix software system has continued to strengthen and streamline the organisation’s financial management and reporting systems. In 2008-09, we achieved improvements in transaction efficiency with the automation of our cheque processing. These initiatives have streamlined our administration and enhanced the support capability to ESMP’s Customer Service and Operations Departments.

I would like to once again thank Mohammad Shahidullah, our Assistant Finance and Administration Manager and Karen Messenger, Finance and Administration Officer, for their excellent work and support throughout the year. They have successfully supported ESMP’s management in a very busy and dynamic economic climate.

John Cottee, B.BUS,CPA

Manager, Finance and Administration


HUMAN RESOURCE MANAGEMENT

Peter Kaye Principal, Consultgroup

ESMP’s workplace is characterised by the need to be responsive and attentive at all times. As a high service park, ESMP’s 30 employees have demonstrated throughout the year that they are capable of meeting our customers increasing service expectations.The staff work in two teams namely customer service (including sales) and grounds (including the crematorium). All ESMP staff are trained to undertake a variety of roles within their team and role rotation is a feature in maintaining the broader skill set. This ensures a responsive service as well as maintaining a challenging and rewarding work environment for our staff. ESMP continued to use Mystery Shopper service monitoring and noted a small period of inconsistency with email enquiry management which was immediately attended to.

The ESMP staff are employed under two Collective Agreements, the one applying to the Customer Service Group and administration staff being successfully renewed in late 2008. Both agreements provide for three levels of staff appointments and each level having three promotional increments based on acquiring skills and demonstrating competence. The annual performance appraisal and subsequent training plan were successfully completed with very strong performance being recorded by nearly all staff and no-one being evaluated as low performers. ESMP has had several unexpected disruptions that required staff to “step up” to ensure business continuity and this was done proficiently and enthusiastically.

This year we said farewell to Noel Stanmore who had been a dedicated employee and an important member of the Grounds Team for over 5 years.

Our emphasis on providing a safe environment for both staff and the public has enabled us to again report a very low level of injury. In 2008-09 there were 8 reports of minor injury not requiring any recuperation leave and 1 injury that did require it. OH&S induction and training, safe practice training and ongoing external review of work practices all contribute to maintaining a safe work environment.

ESMP’s management structure includes the engagement of specialists on a contract basis. This enables ESMP Board and Management to gain the benefits of highly skilled specialists in Management Accounting, HR Management, Governance, Marketing and Information technology.

The ESMP staff complement and related statistics for 2008/09 was:

2008/092007/08

Staff Female Male Total

CEO & Management 1 2 3 3

Grounds & Maintenance 17 17 17

Customer Service 6 1 7 5

Administration 1 1 2 2

Regular Casuals 1 1 5

Injuries Reported 1 1 6

Staff Resigning 1 1 3


Eastern S

uburb

s Mem

orial P

arkOrganisatio

n Structure

* Shared

FT role

# Part Tim

e role

Trustees/Board

of Directors

Chief E

xecutive Officer

George P

assas

Manager, S

ite Operations

Tony Brow

nManager, C

ustomer S

ervices John Vogel

Manager, Finance and

Admin

John Cottee

Funeral Hom

eCo-ord

inator(vacant)

Asst Finance M

anagerMoham

mad

Shahid

ullahTeam

Leader, C

SAngela K

alomiros

Sup

ervisorDon G

rantGround

s Staff

Barry C

ooley

Ground

s Staff

Steve E

dward

s

Ground

s Staff

Michael S

mith

Ground

s Staff

(vacant)

Ground

s Staff

Geoff C

raswell

Ground

s Staff

Ben S

later

Ground

s Staff (P

T*)Peter &

Paul Larssen

Transformer H

andJohn G

allulo

Leading H

andDarren W

illiams

Leading H

andEmerico K

eisz

Ground

s Staff

Jeff Dem

ke

Ground

s Staff

Larry Smith

Ground

s Staff

Stan S

mith

Ground

s Staff

Craig S

immons

Leading H

and,

Transformer

Wally C

onforto

Custom

er Service O

fficerLorraine A

itken

Custom

er Service O

fficerFab

ienne Burns

Custom

er Service O

fficerBelind

a Eyles

Custom

er Service O

fficerToni H

amlin #

Custom

er Service O

fficerConnie P

andelis

Custom

er Service O

fficerJasm

yne Brow

n (maternity leave role)

Senior C

ustomer S

erviceConsultant

Gavin M

ulgrew

Senior Funeral C

onsultant(vacant)

Funeral Consultant

(vacant)

Finance & Admin O

fficerKaren M

essenger #

Hum

an Resource M

anagement

Peter K

aye (Consultgroup

)

Information Technology

Discovery Technology P

ty Ltd

Phoenix D

atabase M

anagement

Grey M

atter Solutions

Marketing

Catherine Taylor (C

reative Link)

Executive A

ssistantTam

my Tem

plem

an


Through their commitment to service excellence, staff consistently provides high quality care to our community.


12 Military Road, Matraville NSW 2036 P | (02) 9661 5655 . F | (02) 9311 3654 . e | [email protected]

www.esmp.net.au

Administered by:The Botany Cemetery & Eastern Suburbs Crematorium Trusts

Member of:Cemeteries & Crematoria Association of NSWAustralasian Cemeteries & Crematoria AssociationAustralian Funeral Directors Association

Documents

ESMP Annual Report 2009