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Covering letter
Dear Applicant,Thank you for your interest in the post of Visitor Assistant for the River & Rowing Museum. The closing date for applications is 20/07/16 and initial interviews will take place in Henley on Thames on 22/07/16
This letter is intended to help you complete the application form. Please read it carefully before completing your application form and if you have any difficulties, please contact us at the River & Rowing Museum –[email protected]
The application form is your opportunity to provide all the information we need to help us understand how you meet the requirements of the job, and plays a crucial part in the selection process helping us to shortlist candidates for interview, and as a basis for the interview itself. To ensure fairness to all applicants, short listing decisions are based solely on the information you supply on your application form. Even if we already know you as a current or previous employee, it is important that you complete the form in full.All vacancies are accompanied by a job description and a person specification setting out the main duties and responsibilities of the post in the job description, and the knowledge, skills and experience we are looking for in the person specification.
Please read this information carefully as you will not be shortlisted for interview unless you meet the essential criteria described in the Person Specification.
Depending on the number of applications, it may not be possible to shortlist for interview all candidates who meet the Essential Criteria. However, as part of our commitment to the “Positive About Disabled People” scheme, we guarantee to interview all disabled applicants who meet the Essential Criteria.
We prefer to receive application by e mail so if you wish to apply electronically,, you will need to download the form onto your computer, complete it and return it via email to [email protected] Please remember that email is not a secure form of communication.
We are unable to accept CVs so please do not attach your CV, references, or copies of educational certificates to your form. If there is insufficient room on the form in a particular section, you can simply attach an extra page and mark it clearly with your name and the job title.The ‘Supporting Statement’ section of the form is where you make your case for the job and is your opportunity to tell us specifically why you wish to apply and what makes you a suitable applicant. You should include anything you feel would be useful in support of your
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application telling us as much as possible about yourself in relation to all the items listed in the job description. Please remember that those involved in the selection process cannot make assumptions about you. - tell us everything relevant to your application and complete all the sections on the form.
Data ProtectionInformation provided by you as part of your application will be used in the recruitment process. Any data about you will be held securely with access restricted to those involved in dealing with your application and in the recruitment process. Once this process is completed the data relating to unsuccessful applicants will be stored for a maximum of 6 months and then destroyed. If you are the successful candidate, your application form will be retained and form the basis of your personnel record. By signing and submitting your completed application form you are giving your consent to your data being stored and processed for the purposes of the recruitment process, equal opportunities monitoring and your personnel record if you are the successful candidate.
Equal OpportunitiesInformation provided by you on the Equal Opportunities Monitoring Form will be used to monitor our equal opportunities policy and practices. This part of the form will be detached from the main body of the application form and will not form any part of the selection process. The River & Rowing Museum seeks to employ a workforce that reflects the diversity of background and cultures within which we operate and to provide a working environment free from any form of harassment, intimidation, bullying, victimisation or discrimination. We will treat individuals openly and fairly with dignity and respect, and value their contribution towards providing a quality service to our customers. All members of the organisation will be expected to adhere to these principles and we will challenge behaviour which is unacceptable, in particular on the grounds of gender, race, colour, nationality, ethnic or national origin, disability, religion, sexual orientation or marital status.
Work PermitsUnder the Asylum and Immigration Act, we are required to check that anyone taking up employment with us has the legal right to work in the UK. Successful applicants will be asked to provide us with documentary evidence to support their entitlement to work in the UK prior to taking up employment.
In the event of an offer of employment being made, we will take up references and reserve the right to validate all information entered on this form.For further information about the River & Rowing Museum, please visit us at www.rrm.co.uk
Good luck with your application!
Ludo Keston
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Chief Executive
Visitor Assistant Recruitment 2016
INTRODUCTION
The River & Rowing Museum is an award-winning museum and gallery, idyllically located by the side of the Thames in South Oxfordshire, close to the M4, M40 and within easy reach of Oxford and Reading by both road and rail.
Put simply, our mission is to bring the r iver, rowing, history & the arts to l i fe, sharing our passion with as many people as possible. Accordingly, the aim of our charities business plan is to maximise income and secure a sound funding base in order to achieve this goal.
The Role
You will meet and welcome our visitors and will create that important first impression. Almost everything that happens in the Museum will go through the Reception desk so your enthusiasm and knowledge is vital to our visitor’s experience. Visitor safety is very important to us and yours is a key role in the evacuation of the building should the need arise.
We are a charity so revenue gained from Admissions/Shop is very important to us. We need someone who has experience in a customer facing role with excellent communication skills, and the ability to get that extra sale.
Background
Opened in 1998 by H.M. The Queen, the Museum has established itself as one of the leading independent museums in the country and was recently selected by The Times (May 2013) as one of the ‘50 best Museums in the world’. The Museum is recognised as important to the local tourist economy and attracts over 100,000 visitors a year.
The Museum’s award-winning building was the first major UK commission by Sir David Chipperfield and continues to be acclaimed for its minimalist design. It currently houses four permanent galleries including The Wind in the Willows Gallery that is a major attractor for family audiences. It also houses two principal spaces for temporary exhibitions.
There is a separate building nearby which acts as an offsite store, conservation workshop and archive.
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Education is central to the Museum’s charitable objectives and its success in both formal school workshops and informal learning is a source of pride. Over 20,000 people use this service annually which is based in a purpose-built education centre that was doubled in size in 2006 with the support of a major Heritage Lottery Fund grant, and has recently won the prestigious Sandford Award for Heritage Education.
The Museum has raised its profile and reputation by being at the centre of many partnerships, including its involvement with The Langley Academy, where there is a unique Museum Learning focus, and this currently receives support from Arts Council England to evaluate and develop the partnership further.
The River & Rowing Museum Foundation is a registered charity. It is governed by a Board of Trustees, supported by a Finance & General Purpose Committee and has recently established a Development Committee. In January 2014 the Museum appointed a new Chief Executive, Ludo Keston, and under his leadership it has a newly established management structure with five Heads of Department responsible for Collections & Exhibitions, Development, Facilities, Finance, Learning and Marketing & Communications. A current staff structure is attached to this application pack for information.
The Museum Front of House Team run the admission desk, selling the appropriate tickets/receiving Gift Aid donations.The Shop, proactively working toward meeting set sales targets. Checking deliveries, pricing stock before displaying.Galleries, ensuring the safety of visitors and the security of objects
Funding
Operating expenses are met through three sources: commercial income, including charged admission, café profits, venue hire and the shop.
For more information, please refer to: http://rrm.co.uk/
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JOB PROFILE June 2016
Job title: Visitor Assistant
Responsible to: Duty Manager
Responsible for: All Front of House duties
Location: Henley on Thames
The post is part time AM or PM shift normally worked Monday to Sunday 9.45-5pm, but occasional work outside these hours may be required to meet the demands of the role. This is a zero hours contract and so flexibility is a must.
MAIN SCOPE AND RESPONSIBILTIES To ensure visitors to the Museum have a friendly welcome and leave having had an
enjoyable and memorable time. To ensure the smooth running of the public areas of the Museum, the admission desk
and the shop with particular focus on customer service. To actively broaden knowledge of the Museum Galleries, available facilities and points
of interest in order to enhance the visitor experience and to promote all aspects of the Museum
To assist in the evacuation of the building in the event of emergency or fire drill, following Museum procedure.
YOU WILL WORK CLOSELY WITH
The Duty Manager and other Visitor Assistants
TEAM Visitor Services Manager, Duty Managers and a growing team of Visitor Assistants
CONTRACT
Reporting directly to the Duty Manager, this is a flexible role with hours dependent on the needs of the Museum
FURTHER INFORMATION
Should you wish to discuss this new role informally or in greater depth, or simply want to find out more about the River & Rowing Museum please do not hesitate to contact the Visitor
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Services Manager Christine Carey 01491 415600 or [email protected]
Completed applications should be sent to: [email protected] by noon on Wednesday 20th July or be received by post on the same date. Christine Carey, River & Rowing Museum, Mill Meadows, Henley on Thames, Oxon. RG9 1BF.
Initial interviews will be held on Friday 22nd July
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Visitor Assistant- PERSON SPECIFICATION July 2016
Role: Visitor AssistantResponsible to: Duty ManagerResponsible for: All Front of House activities
1. Work Experience
a) Proven experience of working in customer facing role
b) Proven experience working with money
Essential
√√
Desirable
2. Skills & Abilities
a) Excellent written and verbal communication skills
b) Ability to work independently
c) Experience of word processing, databases, spreadsheet packages etc
d) Ability to be flexible and work within a team
e) Ability to work occasional evenings/weekends to meet the requirements of the role
f) Numerate
g) Excellent attention to detail
√√√
√√
√
Behaviour & Characteristics
a) Clear Communicator
b) Outgoing, enthusiastic and engaging personality
c) Team Player
d) Self-motivated
√√√√√
Qualifications
GCSE Maths and English or equivalent √
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