Atherleigh Park Case Study

EPP Pre + Post Occupancy Evaluation Toolkit

Rosemary Jenssen - P22 EPP POE Working Group Lead and POE Champion, Kier

Pre + Post Occupancy Evaluation

Introduction Requirements ToolkitP22 EPP Process ComplianceP22 POE Champions Pilot schemes Process Pro-formaAtherleigh Park POE PilotContinuous improvement + Collaboration

Review benefits realisation outcomes Undertake at 12, 24 & 36 months Share lessons learnt for continuous improvement We want to help

Introduction - Requirements

Introduction - Toolkit

Standard pro-formas with guidance PSCP facilitation Commences at briefing and design stage Includes Model Hospital metrics

Pre-OccupancyEvaluation

Post-OccupancyEvaluation

P22 POE – Efficiency + Productivity Programme (EPP) Process

National and Local Strategy drivers GSL complaint Pre and Post Occupancy

Evaluation toolkit captures full range of Outcome measures

‘before’ and ‘after’ comparison both new build and refurbishment

schemes.

Staff and Patient/Carer Survey Postcards align with NHS England’s Business Case

Requirements

P22 POE - Pre and Post Occupancy Evaluation Toolkit

BAMPaula MorgensternGalliford Try Julian ColacoGrahamKaren DavenportIHPAlexandra GallagherInterserveMartha McSweeneyKierRosemary Jenssen

P22 - PSCP POE Champions

P22 - POE Pilot schemes

BAMAintree Hospital, EDGalliford Try Oxleas, Kidney TCGrahamMonklands Hospital ICUIHPLister Operating TheatreInterserveYeovil Hospital WardKierAtherleigh Park MHU

PSCP POE Champion complete page 1 POE

draft

servicespecific

p2+3

Yes

No

Generate service specific page 2 + tailored surveys

Share with EPPPOE Working Group

For validation

Trust collect completed survey postcards return

to PSCP

PSCP input survey responses into excel

spreadsheet

PSCP:Trust Meeting + Visit to complete POE 1-3 responses

Trust review POE fields required,

collate responses from others

PSCP appointmentcapture baseline in

Pre-Occupancy Evaluation

Year 1,2 + 3repeat

Acute In-patients

Outpatients

Operating Theatres

Maternity

Emergency Dept

Mental Health Ward

New service p 2+3

POE page 2-3, Staff + PatientExperience Survey Postcards

PSCP POE Champion complete/update page 2 POE draft

issue draft POE 1+2, staff + patient survey

to Trust

PSCP update page 1 POE draft

PSCP action

Trust action

Post-OccupancyEvaluation

For further guidance or assistance in completing the P22 POE, please contact your PSCP POE Champion

P22 POE - Process Flow Chart

Inpatient Ward Mental Health inpatient

Ward Urgent and Emergency Dept Outpatients Operating Theatres Maternity

Renal SCBU Paediatric Outpatients

P22 POE - Overview

• Introduction

• Executive Summary• Lessons Learnt Positive• Lessons Learnt Negative• Key comments/feedback

PSCP

Trus

t and

PSC

P

P22 POE - Executive Summary

• Introduction

• Executive Summary• Lessons Learnt Positive• Lessons Learnt Negative• Key comments/feedback

P22 POE - Executive Summary, Atherleigh Park

P22 POE – Atherleigh Park Pilot overview summaryP22 POE - Executive Summary, Atherleigh Park

• Physical environment/space/functional content

• Activity/workload

• Functionality and effectiveness (social)

• Environmental measures (environmental)

• Financial performance measures (economic)

• Business Case Benefits Realisation measures

PSCP

Trus

t.Tr

ust a

ndPS

CPTr

ust a

ndPS

CP

P22 POE - Common Measures Page 1

P22 POE - Common Measures Page 1, Atherleigh Park

• Patient experience

• Staff experience

• Service performance + outcomes

• Other agreed measures

• Environmental comfortTrus

t and

PSC

P

P22 POE - Service Specific Measures Page 2

Is it a national trend……

P22 POE – Service Specific Measures Page 2, Atherleigh Park

Commentary to be completed and agreed with the Trust, following analysis of feedback,high-lighting any abnormals, external factors whichmay influence the evaluation.

Trus

t and

PSC

P

P22 POE - Commentary Page 3

P22 POE – Commentary Page 3, Atherleigh Park

Target a minimum of a 1/3rd for staff survey postcard returns

P22 POE - Staff Postcard Surveys

P22 POE - Staff Survey Spreadsheet, Atherleigh Park

62Front-line Staff

responses

Target a minimum of a 1/3rd patient/carer survey postcard returns

P22 POE – Service User/Carer Postcard Surveys

P22 POE – Service User/Carer Survey Spreadsheet, Atherleigh Park

19Adult Acute responses

0123456789

10

service user staff

8.2/10

7.8/10

Service User experience(with built environment)6 mths POE

Staff experience(with built environment)6 mths POE

P22 POE – Service User/Carer Survey Comparison, Atherleigh Park

POE Champion

Client + PSCP

Patient survey

postcards

Estates + Facilities

PSCM’s

Staff survey

postcards

Quality+ Performance

P22 POE - Lessons learnt, Atherleigh Park

POE Champion

Client + PSCP

Estates + Facilities

PSCM’s

Staff survey

postcards

Patient survey

postcards

Quality+ Performance

P22 POE - Lessons learnt, Atherleigh Park

POE Champion

Client + PSCP

Estates + Facilities

PSCM’s

Staff survey

postcards

Patient survey

postcards

Quality+ Performance

P22 POE - Lessons learnt, Atherleigh Park

POE Champion

Client + PSCP

Estates + Facilities

PSCM’s

Staff survey

postcards

Patient survey

postcards

Quality+ Performance

P22 POE - Lessons learnt, Atherleigh Park

Available now Framework Instruction 13 POE Toolkit User Guide + PSCP Champions Service User + Front-line Staff focussed Available on P22 Club Every P22 scheme will undertake a POE All Lessons Learnt will be shared

P22 POE - Summary

P22 Pre and Post Occupancy Evaluation - produced together…..

……let’s deliver together

Delivered by cross PSCP/DHSC working group Liaison with NHS-E & NHS-I Piloted with you on Framework Projects Exemplar collaboration To share POE requirements and outcomes

P22 Pre and Post Occupancy Evaluation – next steps…..

……let’s deliver together

Developing on-line versions of the Toolkit + Surveys New Survey respondents Report Launched, Live and In-Use – P22 club website Guidance tab Continual Development through feedback Year 1, 2 and 3 – back at Atherleigh Park next week

Thank you for listening