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Enterprise Overview
February 2009
2 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Agenda
Alcatel-Lucent Enterprise Organization
Overview
The Dynamic Enterprise
Partners and customers
3 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent
4 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent at a Glance
R&D PROFILE
Budget: €2.4 billion Active Patents Held: More than 25,000 Patents Awarded in 2007: 3,000 Nobel Prizes Won: 6 600 experts in more than 100 worldwide
standards organizations.
ParisGlobal Headquarters
Ben VerwaayenChief Executive Officer
Worldwide Presence: More than 130 countries
Annual Revenues: €16.98 billion (2008) Employees: ~76,000 Employee Nationalities: More than 100
5 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
2007 Market Share Highlights
Broadband Access with 44% of DSL market share (1)
Optics (Terrestrial and Submarine) with 23.5% of market share (2)
CDMA with 47.4% of market share (6) Included in 1st tier WiMAX vendors (7)
Western Europe Enterprise Telephony with 21.2% of market share
(8)
#1
#2IP/MPLS Service Edge Routers with 18% of market share (3)
Global Telecom Infrastructure Services with 9% of market share (9)
Network Consulting and Integration Serviceswith 14% of market share (10)
#3GSM/GPRS/EDGE Radio Access Networks with 10.1% of
market share (4)
W-CDMA with 10.5% of market share (5)
* In revenues(1) Dell’Oro Group(2) Ovum à présent
(9) Technology Business Research(10) IDC
(3) Ovum à présent(4) Dell’Oro
(5) Dell’Oro Group(6) Dell’Oro Group
(7) Current Analysis(8) Synergy Research Group
6 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Innovation Leadership
A Spirit of Open Innovation that Leads the Industry
Alcatel-Lucent Bell Labs has unrivaled technical depth and breadth.
At the heart of our solutions are disruptive Bell Labs technologiesand compelling new products that our customers value.
A heritage of creating life-changing innovations: DSL, PON, WiMAX, WDM, computer networking, the transistor, digital signal processing,the charge-coupled device (CCD), the communications satellite,the laser and cellular telephony.
Alcatel-Lucent Ventures incubates and commercializes innovationfor key customers.
7 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent offers unparalleled portfolio, expertise
“Carrier”Products
Mobility, optical,IP, access
“Carrier”Products
Mobility, optical,IP, access
“Enterprise” Products
Converged IP, UC, Security,
Management
“Enterprise” Products
Converged IP, UC, Security,
Management
Services
Worldwide
Services
Worldwide
Bell Labs Research and Innovation
Technologies,product/solutionenhancements
Global Reach
8 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Alcatel-Lucent results at a glance
€18.3 billion
Year 2006
Revenues
Alcatel-Lucent Enterprise
€1.5 billion
Year 2008 €16.98 billion €1.59 billion
Year 2007 €17.79 billion
€1.56 billion
9 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
A Closer Look at Our Financials (2008)
Asia Pacific
Rest of the World
Europe
NorthAmeric
a
Carriers
Services
Enterprise
*Reflects prior organizational structure.
~30%
~16%
~19% ~35% ~10%
~20%
~70%
Revenue by Business Group*
Revenue by Region
10 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Enterprise organization
11 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Enterprise organization
Led by Tom Burns, President Enterprise and Vertical Markets and Enterprise Products Group
Enterprise Products Group
Mid and Large Enterprise
Office Solutions Group
Security Solutions
Operations and Supplier Quality Management
Industrial Components
12 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Benefits We Bring to Enterprises and Vertical Customers
Interconnecting enterprise networks, people, processes and knowledge for competitive advantage through strengthened relationships, simplified communicationsand improved performance.
Work with customers to deploy dynamic communication solutions that are user-centric, process-enabled and driven by content and context—making every interaction between employees, customers, partners and suppliers a business opportunity.
Solutions and services designed to make it easier for enterprises to share business-critical multimedia information in real time.
Solutions backed by a comprehensive portfolioof professional services.
More than 2,100 partners—including service providers—around the globe.
13 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Enterprise Products
We are helping dynamic enterprise and government customers worldwide interconnect their networks, people, processes and knowledge to make money and save money.
Unified communications and contact centers, IP telephony, IP address and performance management software, data networking and security solutions.
Offer
#1 in contact center software
Market Leadership
#2 in contact center agent positions
#1 in Western Europe enterprise telephony
#1 in IP address management softwareGartner’s
leadership quadrant for telephony, contact center and unified communications
100 million customer interactions managed every day by more than 3,300 enterprises through contact centers operated by our customers
14 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Worldwide leadership
Completeness of Vision
Ab
ilit
y t
o E
xecu
te
Challenger
Niche Player
Leader
Visionary
Gartner’s Magic QuadrantsTM places Alcatel-Lucent as a leader
Source: Gartner (www.gartner.com)
Leader
Internet Voice Routing/Enterprise Voice Portals EMEA/APAC/NA (February 2008)
Contact Center Infrastructure Alcatel-Lucent and GenesysWorldwide (November 2008)
Unified CommunicationsWorldwide (September 2008)
Corporate TelephonyWorldwide (August 2008)
15 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Recent awards
Security -- OmniAccess 3500 Nonstop Laptop Guardian Bronze medal winner “2008 Editor’s Best Awards” Security category by
Penton Media’s Windows IT Pro magazine. (July 2008)
Bronze ranking, 2007 “Readers’ Choice Awards” in the emerging technology category. Editors of TechTarget's® Information Security™ magazine and SearchSecurity.com™ (April 2008)
Best Wireless/Mobile Product award for 2008, Info Security
2007 Product of the Year award, INTERNET TELEPHONY magazine (March 2008)
2007 3G CDMA Industry Achievement Award for Innovation in Wireless Enterprise Solutions Development for SprintSecure Laptop Guardian (with the OmniAccess 3500 NLG), CDMA Development Group
A winner of the 2007 Tomorrow’s Technology Today Award, Info Security Products Guide (August 2007)
16 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Recent awards, continued
Data networking Alcatel-Lucent OmniSwitch 6855 awarded first prize, networking
category ComunicacionesHoy magazine best IT products and solutions (Spain, October 2008)
Alcatel-Lucent awarded Best Fixed Networking Product Range in the fourth annual NME Innovation Awards 2008, which recognized the best networking projects, products and individuals across the Middle East. (Dubai, May 2008)
Alcatel-Lucent VPN Firewall Brick® 1200 -- overall winner of Network Computing’s benchmark test of security appliances, taking first place in both the VPN test and the firewall and quality-of-service test (August 2007)
Alcatel-Lucent OmniSwitch 6850 and OmniSwitch 9800 – Tolly Tested - Functionality Certification and Cooperative Interoperability Evaluation. (July 2007)
17 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Recent awards, continued
Applications
OmniTouch 8610 My Instant Communicator
A recipient of the 2007 Product of the Year Award for its ground-breaking advancements to UC technologies, Unified Communications Magazine (March 2008)
Named a top performer by Miercom (February 2008)
Contact Centers
Genesys named “strong performer” in interaction-centric customer service software, “The Forrester Wave: Customer Service Software Solutions, Q4 2008.” (October 22, 2008)
Genesys named Company of the Year in Customer Service for North America and Contact Center Applications Vendor of the Year in Asia Pacific, Frost & Sullivan (February 2008)
18 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Mission and vision
Our vision for the dynamic enterprise The performance of a company will be linked to its ability to integrate its core assets — network, people, processes and knowledge — with secure always-on communications.
Alcatel-Lucent EPG mission Leading the competitive transformation of our enterprise and government customers by delivering secure, end-to-end business critical communications solutions that enable new business generation.
19 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Analysts on the Dynamic Enterprise
In order to make the Dynamic Enterprise happen, companies should take infrastructure and architecture decisions from a Web 2.0 standpoint...
The vision of Alcatel-Lucent, reflected in its roadmap, is good because it enables companies to deploy new solutions in a financially conscious way, evolutionary and not revolutionary.
Sheila McGee-Smith, President of McGee-Smith Analytics
20 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
The Dynamic Enterprise vision
21 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 200921 | The Dynamic Enterprise: A Business Update | Sept. 2008
Connecting Knowledge
Dynamic Communications Framework
•Real-time communications in enterprise 2.0 services•Extended presence information•Context & content driven communications
•Business process routing•Services oriented architecture•Industry-specific solutions
•Advanced mobility •Unified Communications •User profiling
•IP LAN, WAN and voice infrastructure •Network and applications management•User-centric security
22 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Expanding our portfolio
In-house development
Targeted acquisition
PartnershipsInvesting in voice and data infrastructure
Rounding-out portfolio
Expanding & innovating security & mobility
Supporting open framework to increase choice
Driving customer service transformation
23 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Investing in our go-to-market
Customer intimacy
Partner acceleration
Solution development
Targeting specific industries
Concentrating on key global accounts
Capitalizing on relationships with service providers
Improving channel management
Creating value through end-to-end solutions that leverage our complete product portfolio
24 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Applications PartnersBusiness Partners (1600)
Terminals … Communications … Mobility … Management … Security … Contact Centers … Hospitality … Healthcare … Finance …
Complementing our apps. portfolio with an extended
offering
Worldwide Partners
Leveraging the customer direct touch approach and relationship
25 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Global experience in delivering business critical solutions
Education Energy and Utilities Healthcare
Government
Transportation
Finance
Healthcare
Hospitality
26 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
Customers value Alcatel-Lucent solutions
Dan Drawbaugh, Chief Information Office, UPMC“Alcatel-Lucent’s innovative products will allow for seamless communication by integrating voice and data networks. This initiative will expand to meet UPMC's needs regionally, nationally and internationally.”
Jim Fraley, Director of Information Technologies for GRDA“The greatest challenge we faced was how to bring multiple legacy and future technologies onto a single platform and being able to manage it. Alcatel-Lucent presented a complete, end-to-end solution that is highly reliable, highly scaleable, easy to manage, and is built on an open architecture.”
Dan Hollins, Assistant Vice President/Business Analyst Global Equities Division, Citigroup“Our sales force and research teams are now able to get messages to market in a timelier manner, whether from the office, home or the road. The business benefit for Citigroup is being able to reach more clients faster.”
27 | Enerprise Overview | February 2009 All Rights Reserved © Alcatel-Lucent 2009
www.alcatel-lucent.com