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M P C ' S G L O B A L P A R T N E R S
A TESTIMONY OF OUR DEDICATION AS APRODUCTIVITY AND INNOVATION ORGANISATION
Over the last 10 years MPC has conducted 5,031 training programmes and trained107,942 participants from both manufacturing and services industries in Malaysia.
MPC Training and Management Systems Development programmes havebenefited over 20 countries among the Asia Pasific and South-south Countries.
United NationsPublic Service Awards
2004
Anugerah Pembangunan SumberManusia Berhad 2003
bagi Pembangunan SumberManusia Kategori Penyedia Latihan
Efficiency ServiceAward 1999
Anugerah KualitiKetua PengarahPerkhidmatan
Awam 2003
Anugerah PembangunanSumber Manusia
Berhad 2007bagi Pembangunan
Sumber Manusia KategoriPenyedia Latihan
~ Paul J. Meyer
Productivity is never an accident
It is always the result of a commitment to
excellence, intelligent planning & focused effort”
.
.
“
M A L A Y S I A P R O D U C T I V I T Y C O R P O R A T I O N
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SERVICES DIRECTORY 2016
CONTENT
02 About Malaysia Productivity Corporation 03 Vision, Mission, Objectives 04 Way Forward
17 Programme Schedule 25 Programme Code : 100 ► Quality Environment Management System Programme Code : 200 ► Innovative & Creative Circle (ICC/KMK) Programme Code : 300 ► Lean Management Programme Code : 400 ► Quality & Performance Measurement Programme Code : 500 ► Team Excellence Convention/Seminars, Conferences71 In-House Programmes
77 Contact Us: MPC Offices
OUR
PRO
GRA
MM
ESM
PCA
BOUT
MPC
About MPC
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SERVICES DIRECTORY 2016
MPC was established over 40 years ago and has subsequently been a training provider in the field of management system and advisory services to public and private sectors. Ever since, the focus of MPC has expanded as a provider of research services and systems development services in the early 1990s. In 1995, MPC started to focus on the productivity and the uplifting of industrial efficiency and later in 2000, benchmarking and sharing best practices.Currently, the main focus of MPC is to become the driver of productivity growth and high impact innovations. The shift and development towards this focus is aligned with the industrial needs which have changed in line with the economy, social, and information technology development. In the 10th Malaysia Plan, the Malaysia Productivity Corporation (MPC) is mandated to review those regulations affecting the conduct of business in Malaysia with the view to modernize business regulations.
This is crucial in order for the country to move towards its aspiration of becoming a high income nation. Towards this, MPC has embarked on review of existing business regulations with the focus on the 12 National Key Economic Areas (NKEA) which have been identified as having high growth potential.
MPC has been revamped since October 2010 towards achieving a quantum leap in productivity and efficiency through high impact productivity and innovation drivers as further growth must come from higher TFP.
Productivity continues to be the integral component in Malaysia’s quest to become a high income economy by 2020 - our national agenda.
Vision Mission Objectives Vision ► The leading organisation in productivity enhancement for global competitiveness and innovation.
Mission
► To deliver high impact services towards achieving performance excellence through innovation for the betterment of life.
Objective
► Providing value-added information on productivity, quality, competitiveness and best practices through research activities and databases.► Developing human capital and organisational excellence for building a knowledge-based society through training, systems development and best practices.► Nurturing innovative and creative culture for productivity and competitiveness through partnership programmes. ► Conducting review on regulation and promotion Good Regulatory Practice to create a more competitive business environment.
VISION
OBJECTIVE
MISSION
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SERVICES DIRECTORY 2016
Towards a Quantum Leap Impact onProductivity, Quality, Competitive & Innovation (PQCI)
Competitiveness& Innovation
Benchmarking &Best Practices
Productivity & EnhancementEfficiency
Research & SystemDevelopment
High Impact Productivity &Innovation Drivers
Gamer Changer :Unlocking ThePotential ofProductivity
ManagementTraining & AdvisoryServices
20102015 2016 - 20202005
20102000199519901960
4
SERVICES DIRECTORY 2016
Towards a Quantum Leap Impact onProductivity, Quality, Competitive & Innovation (PQCI)
Competitiveness& Innovation
Benchmarking &Best Practices
Productivity & EnhancementEfficiency
Research & SystemDevelopment
High Impact Productivity &Innovation Drivers
Gamer Changer :Unlocking ThePotential ofProductivity
ManagementTraining & AdvisoryServices
20102015 2016 - 20202005
20102000199519901960
Strategic Priorities
SRSR Monitor, review, assess and provide recommendations for policy, regulatory changes on existing and new regulations to enhance national productivity and innovation.
SMART REGULATION
EIEI Improve innovation at companies by creating and implementing ecosystems to address the entire innovation value chain.
ENTERPRISE INNOVATION
BEBE Measure and certify companies and showcase role models to spur competition and set best practices for others to emulate.
BUSINESS EXCELLENCE
KMKM Create knowledge base with productivity and industry reports and provide fact based on productivity and innovation.
KNOWLEDGE BASED MANAGEMENT
GCGC Develop global and national macroeconomic knowledge base on Malaysia’s competitiveness.
GLOBAL COMPETITIVENESS
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ModernisingBusiness Regulation
(SR)
Undertake relevant productivityresearch impact of regulations
on the growth of local companies
Undertake a cost-benefitanalysis of new policies and
regulations to assessthe impact on the economy
Provide international bestpractices on regulatory
review
Comprehensive review of existing regulations to remove unnecessary
rules and compliance costs
Make recommendations tothe cabinet on policy and
regulatory changes that willenhance productivity and
competitiveness
Overseeing theimplementation
SMART REGULATION
SMARTREGULATION
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Culture Development
Culture Development
Culture Development
Culture Development
Innovation MindsetInculcate innovation and creativity in organizationIncrease the awareness on the importance of creativity andinnovation in organizationIntroduce new innovation paradigm through organizational values and behaviourEnhance the leadership system andorganisational direction
ConnectivityInculcate sharing culture among enterprisesShare best practicesBenchmark excellent enterprise performanceDevelop strategies for external relationships and alliancesEnhance management of external relationships, alliance and networks
CapabilityNurture the mindset of employees in improving the organisational innovation capabilityIncrease the enterprise innovation capability through strategic planning and innovationFacilitate the deployment of competencyplans effectivelyProvide productivity tool and techniquesin facilitating process improvement
CapacityImprove the capacity of the enterprise towards higher efficiency in the following aspects :
Rate of innovation in organisational strategyResources for innovationKnowledge for information managementCommunicationPhysical environment
ENTERPRISE INNOVATION
(EI)
Outshine Performancethrough Innovation
Enterprise Innovation
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SERVICES DIRECTORY 2016
Culture Development
Culture Development
Culture Development
Culture Development
Innovation MindsetInculcate innovation and creativity in organizationIncrease the awareness on the importance of creativity andinnovation in organizationIntroduce new innovation paradigm through organizational values and behaviourEnhance the leadership system andorganisational direction
ConnectivityInculcate sharing culture among enterprisesShare best practicesBenchmark excellent enterprise performanceDevelop strategies for external relationships and alliancesEnhance management of external relationships, alliance and networks
CapabilityNurture the mindset of employees in improving the organisational innovation capabilityIncrease the enterprise innovation capability through strategic planning and innovationFacilitate the deployment of competencyplans effectivelyProvide productivity tool and techniquesin facilitating process improvement
CapacityImprove the capacity of the enterprise towards higher efficiency in the following aspects :
Rate of innovation in organisational strategyResources for innovationKnowledge for information managementCommunicationPhysical environment
ENTERPRISE INNOVATION
(EI)
Outshine Performancethrough Innovation
Enterprise Innovation
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Enterprise Innovation Intervention Programmes Roadmap
Phase 1 Innovation
Mindset
Phase 2 Capacity & Capability Building
Phase 3 Connectivity
Exit Assessment
To increase enterprise innovation capability
To improve
To nurture improvement mindset
and the enterprise employees
To inculcate sharing culture among
enterprise
To share best practices
To benchmark excellent enterprise
performance
Participate in Malaysia Productivity and Innovation Class,
Industry Excellence Award
To introduce a new innovation paradigm.
To increase the awareness about the importance
of creativity and innovation organisation.
EXIT
Culture Development
Research and Survey
Innovation Supporting Publications
Innovation Mindset
Business Diagnostic
Proccess Innovation
Marketing Innovation
Organisation Innovation
New Intervention
Business Diagnostic
Sharing & Best
Practices
Policy Review
Case Study & Models
Business Excellence
Assessment
Entry Point
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Lean Management
WHAT IS LEAN?
elimination of non-value added activities (waste) to the customers in any process.
WHY LEAN?
investment in the implementation of Lean Management has successfully proven to increase
from the implementation of Lean Management are as below :
Coordinates employees’ needs with the responsibility towards the company.
Improvises communication between the managers and employees; employees’ motivation helps to create greater commitment.
ImprovesReduces waste in the process of work from beginning to end.
Helps
Makes the company more competitive.
Improves the management of the organisation.
Lessens the planning time and focuses on the implementation.
Fosters Kaizen culture and innovation into an organisation.
CUSTOMER
AREA BENEFITS
EMPLOYEE
COMPANY
COST
Actionsvarious needs and requirements of customers.
Improves the quality of productions and services, thereby increasing customers’ satisfaction.
11
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SERVICES DIRECTORY 2016
• Adopting, adapting and innovating Business Excellence products and materials
• Developing and innovating Quality Environment (QE) Standards
• Engagement for the development of Practitioners, Assessors and Consultants
People & ProductInnovation
• Intervention programmes in the forms of training and consultancy
• Audit based on QE Standards
• Assessment based on Business Excellence Framework
OrganisationalTransformation
• Prime Minister Industrial Excellence Award
• Industry Excellence Award
• 5S Certification
• Certification for Practitioners, Assessors and Consultants
Awards &Recognitions
BUSINESSEXCELLENCE
(BE)
Sustaining Productivity Growth throughBusiness Excellence
Business Excellence
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KNOWLEDGEACCESSIBILITY
KNOWLEDGETRANSFORMATION
KNOWLEDGEMANAGEMENT
(KM)
Knowledge Sharing is Power
Facilitate knowledge transfer anddisseminate using interactive
systems and applications
Archive both tacit and explicitknowledge, data and informationon productivity, competitiveness
and innovation
Develop instruments andindicators to facilitatecompanies to improve
productivity
Create employee productivityframework to measure andreward employees based
on performance
‘Upkeep’ the institutionalmemory and referral centre
for information
Provide benchmarks for higherperformance and best practices
case experiences to expeditelearning
Establish Malaysia IndustryProductivity Database:
Productivity indicators forindustries to benchmark and
as input to policy maker.
Establish Customer SatisfactionIndex (CSI) to promote a culture
of service excellence
Driving productivity throughinformation technology and
multimedia support
Research to identify issues andrecommendeation to improve andenhance employees, companies
and industries productivityperformance
Knowledge Management
GLOBALCOMPETITIVENESS
(GC)
COMPETITIVENESS MONITORING
STRATEGIC NETWORKING &ENGAGEMENT
MANAGING PERCEPTION
STATE COMPETITIVENESSSTUDY
Collaborate to Compete
Provide benchmarks and best practicesat state and regional levels
Develop state and regionalcompetitiveness profiling
Engagement with state level stakeholdersto enhance competitiveness
Establish International and local collaborationwith competitiveness champions
Data acquisition and verification with partnerinstitutes
Develop national competitiveness linkages
Facilitate dialogues to addresscompetitiveness issues
Strengthen Public-Private collaborationin areas of Trade & Investment, Productivityand Efficiency, Education, Health &Environment and Technology & Innovation
Establish Taskforces and working groupsto enhance competitiveness
Develop Strategies and Action Plans
Dissemination of competitivenessinformation through printed electronicpublications
Organise Round Table Discussions(RTD), media engagements,conferences, seminars and workshops
Global Competitiveness
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SERVICES DIRECTORY 2016
GLOBALCOMPETITIVENESS
(GC)
COMPETITIVENESS MONITORING
STRATEGIC NETWORKING &ENGAGEMENT
MANAGING PERCEPTION
STATE COMPETITIVENESSSTUDY
Collaborate to Compete
Provide benchmarks and best practicesat state and regional levels
Develop state and regionalcompetitiveness profiling
Engagement with state level stakeholdersto enhance competitiveness
Establish International and local collaborationwith competitiveness champions
Data acquisition and verification with partnerinstitutes
Develop national competitiveness linkages
Facilitate dialogues to addresscompetitiveness issues
Strengthen Public-Private collaborationin areas of Trade & Investment, Productivityand Efficiency, Education, Health &Environment and Technology & Innovation
Establish Taskforces and working groupsto enhance competitiveness
Develop Strategies and Action Plans
Dissemination of competitivenessinformation through printed electronicpublications
Organise Round Table Discussions(RTD), media engagements,conferences, seminars and workshops
Global Competitiveness
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M-PRODUCTIVITYM-PRODUCTIVITYM O B I L E A P P SM O B I L E A P P S
OUR SOCIAL NETWORK
SCAN QR & BARCODE
M-Productivity App
Allow client to receive latest news & informationfrom Malaysia Productivity Corporation (MPC)
V I S I T W W W. M P C . G O V. M Y F O R M O R E D E TA I L S
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SERVICES DIRECTORY 2016
Programme Schedule
“The reward for work well done is the opportunity to do more.”
(Jonas Salk)
Prog
ram
me
Sche
dule
18
SERVICES DIRECTORY 2016
January
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
101 Amalan Persekitaran Berkualiti 5S
12 -13 Jan Kuching 1060 848
Jerry Shahrizal Abd Aziz
February
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
202 Innovative and Creative Circle (ICC) for Facilitator
16 - 17 Feb
Petaling Jaya 1060 848 Mohamad
Nor Bolhi
102 Audit Dalaman Amalan Persekitaran Berkualiti 5S
16 - 17 Feb Kuching 1060 848 Anis Marina
Abd Wahab
202 Innovative and Creative Circle (ICC) for Facilitator
23 - 24 Feb
Kota Kinabalu 1060 848 Edward
Binty
509 Competitiveness Champion Programme Workshop
Feb - Apr
P. Pinang, Johor, Petaling Jaya, Kelantan, Terengganu, Sabah & Sarawak, Cyberjaya, Kuantan, Melaka, Perak
Free N/A
Mohammad Khairul Hakimin Zainoor/ Shahidah Samsudin
March
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
401Measuring Organisational Performance Through i-COMPASS
1 - 2 Mar
Pulau Pinang 1060 848
Mohd. Khairil Anuar Amir Hamzah
104Quality Environment Management System (QEMS): 5S Implementation
1 - 2 Mar
Kota Kinabalu 1060 848
Darul Adizul Ishak
103
Quality Environment Management System (QEMS): Internal Audit for 5S
15 - 16 Mar
Pulau Pinang 1060 848
Kasturi Devi A/P Appanna
19
SERVICES DIRECTORY 2016
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
101 Amalan Persekitaran Berkualiti 5S
15 - 16 Mar
Petaling Jaya 1060 848
Al Hisyam Abdul Halim
201Innovative and Creative Circle (ICC) : Implementation Guide
21 – 23 Mar
Johor Bahru 1060 848 Megat amirul
Saifulnizam
201Innovative Creative Circle (ICC): Implementation Guide
22 - 23 Mar Kuching 1060 848
Waila Mohd. Nasir
507Mini Convention on Team Excellence: Northern Region
24 Mar Pulau Pinang
P: 212.00O: 243.80 NA
Nursyahida Muhamad Aszahari
301 Lean Management : Value Stream Mapping (VSM)
23 - 24 Mar
Petaling Jaya 1060 848 Norhasimah
Ibrahim
104Quality Environment Management System (QEMS): 5S Implementation
28 - 29 Mar
Johor Bahru 1060 848
Muhammad Hafiz Sabarudin
507 Mini Convention on Team Excellence: MPC HQ 30 Mar Petaling
JayaP: 212.00O: 243.80 NA Safniwati
Jasri
April
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
507Mini Convention on Team Excellence: Southern Region
5 Apr Johor Bahru
P: 212.00O: 243.80 NA Megat
Amirul
301 Lean Management: Value Stream Mapping (VSM) 5 - 6 Apr Pulau
Pinang 1060 848 Josffa Ismail
202 Innovative and Creative Circle (ICC) for Facilitator
12 – 13 Apr Melaka 1060 848 Zul Ezwan
Muhamad
504 Lean Creanova Apr TBC TBC NA Safniwati Jasri
20
SERVICES DIRECTORY 2016
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
507 Mini Convention on Team Excellence: Sarawak Region 6 Apr Kuching P: 212.00
O: 243.80 NAJerry Shahnizal Ab Aziz
303 Lean Management : Tools & Technique
12 - 13 Apr
Petaling Jaya 1060 848 Mohd Afiq
Ramli
507 Mini Convention on Team Excellence: Sabah Region 13 - Apr Kota
Kinabalu P: 212.00O: 243.80 NA Ingrid Ng
Edy
301 Lean Management:Value Stream Mapping (VSM)
18 - 19 Apr
Johor Bahru 1060 848 Mazuan
Salih
305 Process Efficiency Through Lean Management
19 - 20 Apr Kuching 1060 848
Jerry Shahrizal Abd Aziz
507Mini Convention on Team Excellence: East Coast Region
20 - Apr Kuantan P: 212.00O: 243.80 NA
Mohd Hilmi Mohd IdrisNazeri Ariffin Madon
205 Kem Team Excellence untuk Kecemerlangan Organisasi
26 - 28 Apr
Petaling Jaya 1590 1272
Al-HisyamAbdul Halim
206 TRIZ Level 1 for Practitioners
27 - 28 Apr
Pulau Pinang 1060 848
Kasturi Devi A/P Appanna
204Innovative and Creative Circle (ICC) :Judging Presentation Effectively
27 - 28 Apr
Johor Bahru 1060 848 Nazilah
Ahmad
May
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
103
Quality Environment Management System (QEMS): Internal Audit for 5S
9 - 10 May Melaka 1060 848
Megat Amirul Saifulnizam
307Improving Organisational Perfomance Through Material Cost Saving (MCS)
10 - 11 May
Petaling Jaya 1060 848
Mariatul Af-Ida Hassan Suffian Ahmad
203 ICC Untuk Pelaksana 10 - 11 May
Kota Kinabalu 1060 848 Edward
Binty
21
SERVICES DIRECTORY 2016
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
205 Kem Team Excellence untuk Kecemerlangan Organisasi
15 - 17 May Cherating 1590 1272
En. Nazeri Arifin Madon
102 Audit Dalaman Amalan Persekitaran Berkualiti 5S
16 - 17 May
Kuala Terengganu 1060 848
Mohd. Hosni Mamat @ Ariffin
501 International Team Excellence Award (ITEA)
4 - 6 May
Milwaukee, Wisconsin,USA
USD895 NA
Rusdi Muda/Safniwati Jasri
103
Quality Environment Management System (QEMS) : Internal Audit for 5S
17 - 18 May
Kota Bharu 1060 848
Kartin Haslinda Che Mat
203 ICC Untuk Pelaksana 24 - 25 May
Petaling Jaya 1060 848
Mohd Faizol Abdul Rahman
June
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
205 Kem Team Excellence untuk Kecemerlangan Organisasi 1 - 3 Jun Pulau
Pinang 1590 1272 Adlina Snawi
203 ICC Untuk Pelaksana 6 - 7 Jun Kuala Terengganu 1060 848
Mohd. Hosni Mamat @ Ariffin
July
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
105Quality Environment Management System (QEMS) Specialist
26 - 27 Jul
Pulau Pinang 1060 848 Adlina
Snawi
304Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses
26 - 27 Jul
Kota Kinabalu 1060 848
Darul Adizul Ishak
22
SERVICES DIRECTORY 2016
August
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
302 Pengenalan Kepada Pengurusan Lean 1- 2 Aug Kota
Bharu 1060 848Kartin Haslinda Che Mat
508Regional Convention on Team Excellence: Northern Region
3 – 4 Aug Langkawi P: 243.80
O: 265.00 NA
Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah
302 Pengenalan Kepada Pengurusan Lean 8 - 9 Aug Kuala
Terengganu 1060 848Muhasli-zawati Mohd Bakri
304Lean Management : Amalan Kaizen Untuk Meningkat Kecekapan Proses
16 - 17 Aug
Petaling Jaya 1060 848 Sabri
Hassan
508 Regional Convention on Team Excellence: MPC HQ
9 – 10 Aug
Petaling Jaya
P: 243.80O: 265.00 NA
Nur Syahrina Muhamad Nor
508Regional Convention on Team Excellence: Southern Region
15 – 16 August
Johor Bahru
P: 243.80O: 265.00 NA
ZulEzwanNazilah
508Regional Convention on Team Excellence: Sarawak Region
17 - 18 Aug Kuching P: 243.80
O: 265.00 NA WailaJerry
508Regional Convention on Team Excellence: Sabah Region
17 - 18 Aug
Kota Kinabalu
P: 243.80O: 265.00 NA
Darul Adizul Ishak
402
Kursus Peningkatan Produktiviti Organisasi melalui Productivity-Linked Wages System (PLWS)
23 - 24 Aug
Pulau Pinang 1060 848
Mohd. Khairil Anuar Amir Hamzah
508Regional Convention on Team Excellence: East Coast Region
23 - 24 Aug Kelantan P: 243.80
O: 265.00 NAHazwani Nadiah Ismail
502International Convention on Quality Control Circle (ICQCC)
23 – 26 Aug Thailand TBC NA Safniwati
Jasri
23
SERVICES DIRECTORY 2016
September
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
308 Pengurusan Fail Dan Rekod Yang Tidak Aktif
6 - 7 Sept Kuching 1060 848
Waila Mohd. Nasir
503The International Exposition of Team Excellence (IETEX)
Sept Singapura TBC NA Nur Syahrina Jayaletchumi
304Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses
5 – 6 Sept Melaka 1060 848 Mazuan
Salih
306Lean Management : Total Productive Maintenance (TPM)
27 - 28 Sept
Kota Kinabalu 1060 848 Ingrid Ng
Edy
October
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
307Improving Organisational Performance Through Material Cost Saving (MCS)
11 - 12 Oct
Johor Bahru 1060 848 Nazilah
Ahmad
103Quality Environment Management System (QEMS) 5S Internal Audit
11 - 12 Oct
Kota Kinabalu 1060 848
Darul Adizul Ishak
306Lean Management : Total Productive Maintenance (TPM)
18 - 19 Oct
Petaling Jaya 1060 848
Mohd Azhar Zainuddin
307Improving Organisational Perfomance Through Material Cost Saving (MCS)
19 - 20 Oct Kuching 1060 848
Waila Mohd. Nasir
506
APIC 2016: 1.National Team Excellence Convention on Innovative & Creative Circle (ICC) 2.National Quality Team Excellence Convention on Quality Environment (QE/5S)
25 - 27 Oct Malaysia P: 500
O: 550 NA Safniwati Jasri
24
SERVICES DIRECTORY 2016
November
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
307Improving Organisational Perfomance Through Material Cost Saving (MCS)
15 - 16 Nov
Kota Kinabalu 1060 848 Edward
Binty
304Lean Management: Amalan Kaizen Untuk Meningkatkan Kecekapan Proses
17 - 18 Nov Kuantan 1060 848 Mohd Hilmi
Idris
505 22nd Asian Asian Pacific on Quality Conference (APQC)
20 – 23 Nov TBC TBC NA Vimala R
Muniandy
25
SERVICES DIRECTORY 2016
Programme Code : 100Quality Environment Management System
“You cannot mandate productivity, you must provide the tools to let
people become their best”.
(Steve Jobs)
Qua
lity
Envi
ronm
ent
Man
agem
ent S
yste
m
100
26
SERVICES DIRECTORY 2016
100 : Quality Environment Management System
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
101 Amalan Persekitaran Berkualiti 5S
12 - 13 Jan Kuching 1060 848
Jerry Shahrizal Abd Aziz
15 - 16 Mar
Petaling Jaya 1060 848
Al Hisyam Abdul Halim
102 Audit Dalaman Amalan Persekitaran Berkualiti 5S
16 - 17 Feb Kuching 1060 848
Anis Marina Abd Wahab
16 - 17 May
Kuala Terengganu 1060 848
Mohd. Hosni Mamat @ Ariffin
103Quality Environment Management System (QEMS): Internal Audit for 5S
15 - 16 Mar
Pulau Pinang 1060 848
Kasturi Devi A/P Appanna
9 - 10 May Melaka 1060 848
Megat Amirul Saifulnizam
17 - 18 May
Kota Bharu 1060 848
Kartin Haslinda Che Mat
11 - 12 Oct
Kota Kinabalu 1060 848
Darul Adizul Ishak
104Quality Environment Management System (QEMS): 5S Implementation
1 - 2 Mar
Kota Kinabalu 1060 848
Darul Adizul Ishak
28 - 29 Mar
Johor Bahru 1060 848
Muhammad Hafiz Sabarudin
105Quality Environment Management System (QEMS) Specialist
26-27 Jul Pulau Pinang 1060 848 Adlina
Snawi
27
AMALAN PERSEKITARAN BERKUALITI 5S
Amalan Persekitaran Berkualiti (5S) adalah satu konsep untuk mewujudkan persekitaran berkualiti secara sistematik dan praktikal. Melalui amalan ini tempat kerja menjadi lebih teratur dan selesa sepanjang masa. Oleh itu, kerja akan menjadi lebih produktif, cekap, serta menjimatkan kos. Amalan Persekitaran Berkualiti (5S) dapat melatih pekerja agar lebih bertanggungjawab dan berbudaya kualiti bagi menghasilkan tahap kecekapan proses yang tinggi ke arah meningkatkan produktiviti dan kualiti organisasi. Amalan Persekitaran Berkualiti (5S) dapat menjadikan tempat kerja lebih efiesen dan produktif ke arah kecemerlangan organisasi.
Di akhir program ini, para peserta akan dapat: • Memahami kepentingan dan konsep Amalan Persekitaran Berkualiti (5S).• Mengetahui faedah Amalan Persekitaran Berkualiti (5S) ke arah peningkatan produktiviti
dan kualiti• Memahami kaedah melaksanakan Amalan Persekitaran Berkualiti (5S) secara berkesan dan
hubungkait dengan Petunjuk Prestasi Utama (KPI).• Memahami tentang persediaan untuk persijilan Amalan Persekitaran Berkualiti (5S)
• Pengurusan atasan • Pengurus / Eksekutif • Penyelia • Operater
• Keberkesanan Amalan Persekitaran Berkualiti (5S)
• Aktiviti Amalan Persekitaran Berkualiti (5S)• Kaizen dan inovasi dalam Amalan
Persekitaran Berkualiti (5S)• Memahami falsafah dan kekuatan Amalan
Persekitaran Berkualiti (5S)• Lokasi Amalan Persekitaran Berkualiti (5S) ►Contoh terbaik• Perkongsian Pengalaman dengan Organisasi
• Langkah-langkah Pelaksanaan Amalan Persekitaran Berkualiti (5S) secara sistematik
• Pengukuran KPI dalam Amalan Persekitaran Berkualiti (5S)
• Strategi pengekalan Amalan Persekitaran Berkualiti (5S)
• Persiapan untuk persijilan
RA
SIO
NA
LP
ES
ER
TA
OB
JEK
TIF
KA
ND
UN
GA
N
101
Hari 1 Hari 2
28
AUDIT DALAMAN AMALAN PERSEKITARAN BERKUALITI 5S
Aktiviti Amalan Persekitaran Berkualiti (5S) memerlukan beberapa langkah praktikal untuk memastikan amalannya menjadi budaya kerja. Di samping aktiviti promosi dan latihan aktiviti audit dalaman adalah penting untuk mengukur tahap pencapaian amalan ini sepanjang masa. Tindakan pembetulan atau penambahbaikan boleh diambil selepas audit dalaman ini dijalankan. Kaedah ini merupakan satu proses agar sistem ini menjadi amalan berterusan di kalangan pekerja – pekerja sesebuah syarikat itu.
Di akhir program ini, para peserta akan dapat:• Memahami kepentingan audit dalaman Sistem Amalan Persekitaran Berkualiti (5S).• Memperolehi pendedahan yang tepat tentang kaedah menjalankan aktiviti audit dalaman.• Mengetahui aspek audit seperti dokumentasi dan praktikal Amalan Persekitaran Berkualiti
(5S).• Mempunyai keyakinan menjadi juruaudit dalaman.
• Pengurusan atasan • Pengurus / Eksekutif • Penyelia • Operater
• Asas audit Amalan Persekitaran Berkualiti (5S)
• Kriteria untuk pemarkahan audit • Aspek penilaian, kriteria penilaian • Pengukuran KPI dalaman Amalan
Persekitaran Berkualiti (5S)• Pelan aktiviti audit amalan persekitaran
berkualiti (5S) dan kaedah penilaian • Latihan audit dalaman (perkongsian
pengalaman dengan organisasi contoh)
• Pembentangan kumpulan dan mengurus keputusan audit
• Skim insentif dan merekod aktiviti penambahbaikan
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102
Hari 1 Hari 2
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QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS) :
5S INTERNAL AUDIT
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In sustaining Quality Environment Practice as work culture, an organisation requires practical initiation to move its employees. In addition to promotion and training, audit activity is vital in measuring Quality Environment Practice progress at all times. Correction and improvement can be done after internal audit has been executed. This method will assist Quality Environment Practice to be implemented at all times.
At the end of the programme, participants should be able to:• Understand the importance of Quality Environment internal audit• Be exposed to the method of conducting internal audit• Gain knowledge on important aspects of Quality Environment documentation and practices• Plan proper reward and recognition• Instill confidence as an auditor
• Quality Environment Practice Facilitator• Internal Auditor• Supervisor
• Quality Environment Practice basic audit
• Quality Environment Practice auditing criteria
• Evaluation aspects• Quality Environment Practice audit
activity plan• Evaluation method• Management of audit result• Recognition/ encouragement schemeQuality Environment Practice
improvement records
• Quality Environment improvement impact indicators
• Kaizen suggestions• Quality Environment excellent group• Workplace practical audit• Quality Environment Practice and audit
documentation
30
Day 1 Day 2
QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS): 5S IMPLEMENTATION
104
Quality Environment (QE) practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. If all workers treat Quality Environment (QE) practice as a daily activity, work definitely become faster and easier. A major attraction of 5S is that it does not require capital investment. The heart of the concept is the belief that positive change occurs through investing in people “with every pair of hands comes a free brain”. Therefore, implementation, though not cost-free, can be a minimal cost investment. This makes Quality Environment (QE) practice accessible and achievable for all types of organisations. Through the implementation and practices of Quality Environment (QE) practice everyone is able to contribute towards increasing company’s productivity and quality. A successful Quality Environment (QE) practice, programme will contribute to a change in culture, processes and work practice.
At the end of the programme, participants should be able to:Understand the importance of Quality Environment (QE) practice conceptDevelop teamwork spirit among workers in order to achieve company’s goalsUnderstand the ideas to implement Quality Environment (QE) practice at workplace
Who should attend this course?• Manager• Executive• Supervisor
• The importance of productivity and quality
• Understanding the Concept of Quality Environment (QE) practice
• Benefits of Quality Environment (QE) practice
• Quality Environment (QE)practice Excellence Location (Slides)
• Key to Quality Environment (QE) practice for successful improvement
• Step by Step Implementation of Quality Environment (QE) Practice Programme
• Step 1 & 2 -
• Step 3 & 4 -• Step 5 -• Step 6 -
• Recognition and Appreciation• Maintaining / Sustaining Quality
Environment (QE) practice
Preparation and Official Announcement
Big Cleaning and Initial Seiri
Daily Seiri, Seiton and Seiso
Periodic Quality Environment (QE) practice Audit
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QUALITY ENVIRONMENT MANAGEMENT SYSTEM (QEMS) SPECIALIST
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This programme is a result of discussions with Department Standards of Malaysia (DSM) in preparing competent personnel that have interest to become auditors or trainers on Quality Environment Management System (QEMS). Currently, the QEMS Standard developed by MPC will be the only standard for the practitioners to comply withTechnical Working Group organized by DSM. Those personnel who has gone through this programme may qualify to attend this 40-hours training programme as an assessor.
At the end of the programme, participants should be able to:• Become a pool of local experts in delivering training and system development
on QE• Understand the significance of QEMS as a standard and its implication to businesses• Become certified trainers and consultants in compliance with Accreditation Certification
Body (ACB) – Work Environment Management System
• Auditors• Consultants & MPC’s registered consultants• Managers / Executives / those who are involved in QEMS
• Introduction to Quality Environment Management System Requirement (QEMS): New Standard Application
• Elements & Requirements of QEMS Requirement
• Planning & Implementation• Benefit of Implementing QEMS
• Interpretation on QEMS Requirement Clause
• Work Environment as per Standards Requirement
32
SERVICES DIRECTORY 2016
OUTSHINE PERFORMANCE THROUGH INNOVATIONCAPACITY BUILDING
Programme Code: 200Innovative & Creative Circle (ICC)
“Work gives you meaning and purpose and life is empty without it.”
(Stephen Hawking)
Inno
vati
ve &
Cr
eati
ve C
ircl
e (I
CC)
34
SERVICES DIRECTORY 2016
200 : Innovative & Creative Circle (ICC)
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
201Innovative and Creative Circle (ICC) : Implementation Guide
21 – 23 Mar
Johor Bahru 1060 848
Megat amirul Saifulnizam
22–23 Mar Kuching 1060 848
Waila Mohd. Nasir
202 Innovative and Creative Circle (ICC) for Facilitator
16-17 Feb
Petaling Jaya 1060 848 Mohamad
Nor Bolhi
23-24 Feb
Kota Kinabalu 1060 848 Edward
Binty
12 – 13 Apr Melaka 1060 848 Zul Ezwan
Muhamad
203 ICC Untuk Pelaksana
10-11 May
Kota Kinabalu 1060 848 Edward
Binty
24-25 May
Petaling Jaya 1060 848
Mohd Faizol Abdul Rahman
6-7 Jun Kuala Terengganu 1060 848
Mohd. Hosni Mamat @ Ariffin
204Innovative and Creative Circle (ICC) :Judging Presentation Effectively
27-28 Apr
Johor Bahru 1060 848 Nazilah
Ahmad
205 Kem Team Excellence untuk Kecemerlangan Organisasi
26-28 Apr
Petaling Jaya 1590 1272
En. Al - Hisyam Abdul Halim
15-17 May Cherating 1590 1272
En. Nazeri Arifin Madon
1-3 Jun Pulau Pinang 1590 1272 Adlina
Snawi
206 TRIZ Level 1 for Practitioners
27-28 Apr
Pulau Pinang 1060 848
Kasturi Devi A/P Appanna
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INNOVATIVE AND CREATIVE CIRCLE (ICC) : IMPLEMENTATION GUIDE
This programme will provide guidance for group members and facilitators of the ICC. It helps then to motivate and provide their group members with concepts and ways to work on the project. It will also assist the facilitator to carry out the task as a mediator between management and the group to solve problems arise pertaining to ICC activities. This programme highlights the roles, knowledge and exposure that a facilitator should execute the ICC activities.
At the end of this programme, participants should be able to :• Understand the basic concept, operation and philosophy of ICC• To apply the concept in solving quality related problem creatively
• Manager • Executive• Supervisor
• Understand the basic concept, operation and philosophy of ICC
• To apply the concept in solving quality related problem creatively
• Introduction to 7 QC Tools: ►Check sheet ► Cause and effect diagram ►Pareto diagram ►Graphs and charts• Group Discussion and Exercise ►Scatter diagram ►Histogram ►Control Chart
201
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36
INNOVATIVE AND CREATIVE CIRCLE (ICC) FOR FACILITATOR
The roles of ICC facilitator are to facilitate, motivate and provide group members with the concepts and implementation of ICC project. The facilitator also acts as a mediator between management and the group to solve any problems pertaining to ICC. This programme highlights the importance of roles, knowledge and exposure that a facilitator should acquire to execute the activities.
At the end of the programme, participants should be able to:• Understand the basic concept, operation and philosophy of ICC• Train, facilitate and guide ICC members in carrying out their projects• Determine the feasibility of ICC activities in their own organisation
• Manager • Executive• Supervisor
• ICC: Concept and philosophy ► Structure and operation of ICC ►Facilitators : Roles and responsibilities ►Group Leader : Roles and responsibilities ►Circle Member : Roles and responsibilities• Concept of problem solving ►PDCA Cycle
• Introduction to 7QC Tools: ►Check sheet ►Cause and Effect Diagram ►Pareto Diagram ►Graphs and Charts ►Scatter Diagram ►Histogram ►Control Chart• ICC Project: Format and Guidelines• ICC Project: Preparation• Presentation of ICC Project
Day 1 Day 2
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ICC UNTUK PELAKSANA
Dalam pasaran yang kompetitif masa kini, setiap pekerja perlu menghasilkan barangan dan perkhidmatan dengan lebih berkualiti. Salah satu kaedah yang efektif adalah melalui penglibatan di dalam aktiviti kumpulan ‘Innovative and Creative Circle’ (ICC). Aktiviti ini menyumbang ke arah usaha penambahbaikan berterusan.
Di akhir program ini, para peserta akan dapat:• Memahami konsep dan falsafah ICC• Memahami teknik penyelesaian masalah• Mengaplikasikan teknik dan alat-alat ICC
• Pengurus / Eksekutif• Penyelia• Operator
• Pengenalan konsep dan falsafah ICC• Struktur organisasi ICC ►Peranan dan tanggungjawab ahli kumpulan• Proses Penyelesaian Masalah ►Kitaran PDCA• Pengenalan Alat-Alat ICC ►Senarai Semak Gambarajah Sebab dan
Akibat
• Sambungan alat-alat ICC ►Gambarajah Pareto ►Carta• Perbincangan kumpulan dan latihan• Persembahan kumpulan
Hari 1 Hari 2
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INNOVATIVE AND CREATIVE CIRCLE (ICC) :JUDGING PRESENTATION EFFECTIVELY
Innovative and Creative Circle(ICC) activities applied various models and methodologies. Thus, many approaches were used during the circles’ presentation. To assess the presentation effectively and objectively, the assessor are required to possessed the skills to evaluate the presentation.
At the end of this programme, participants should be able to:• Understand the presentation flow• Familiarise with the ICC document• Differentiate the relationship between the activities and the weighted judging criteria• Evaluate the presentation effectively and objectively
• Manager• Executive• Supervisor• Operator
• Types of ICC presentation• The problem solving process
• Understanding the judging criteria• Judging ICC presentation- exercise
Day 1 Day 2
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KEM TEAM EXCELLENCE UNTUK KECEMERLANGAN ORGANISASI
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Nilai kerja berpasukan dalam meningkatkan produktiviti di tempat kerja tidak boleh dipandang remeh. Semangat pasukan yang positif dan kompetitif dapat menggalakkan kerjasama yang lebih erat dan meningkatkan kreativiti serta inovasi dalam produktiviti di tempat kerja.“Team Excellence” dapat menggalakkan dan mempergiatkan usaha kumpulan ICC & QE bagi meningkatkan produktiviti. Di samping itu, ia dapat mempromosikan amalan ICC & QE untuk dipraktikkan oleh organisasi-organisasi lain. “Team Excellence” ini juga dapat meningkatkan taraf sesebuah organisasi apabila sesebuah kumpulan ICC & QE itu cemerlang dalam persembahan dan menerima anugerah daripada kecemerlangan tersebut. Program ini juga dapat memantapkan persembahan projek “Team Excellence” untuk bertanding di Konvensyen “Team Excellence” di peringkat wilayah, kebangsaan dan ke peringkat antarabangsa.
Pada akhir program ini, para peserta akan dapat:• Menambahbaik projek ICC/QE (5S) yang sedang dan akan dijalankan. • Memberi pendedahan kepada teknik persembahan projek ICC/QE (5S).• Memberi pendedahan kepada berkenaan kriteria pemarkahan dan alat baru penyelesaian
masalah seperti “Lean Tools”.
• Semua organisasi yang terlibat di dalam menjalankan projek ICC/QE (5S).
• Pembukaan dan Pengenalan
• Pengenalan “Team Excellence”
• Kepentingan “Team Excellence”
• Faedah “Team Excellence”
• Kriteria Permarkahan• “Problem Solving Tools” dan
“Lean Tools and Techniques” melalui ICC serta QE
• Q-Hunt• Perbincangan Kumpulan
• Persembahan Kumpulan
• Penilaian Persembahan
• Rumusan
40
TRIZ LEVEL 1 FOR PRACTITIONERS
Day 1 Day 2
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TRIZ is the Russian acronym for the “Theory of Inventive Problem Solving”. It is a systematic problem solving method based on logic and data, not intuition or spontaneous creativity of individuals or groups. Developed by Genrich Altshuller and his colleagues from 1946 through to 1985 in the former Union of Soviet Socialist Republic (USSR). It is based on the study of patterns of problems and solutions. TRIZ provides repeatability, predictability, and reliability due to its structure and algorithmic approach. It improves an individual’s or team’s ability to solve problems.
At the end of the programme, participants should be able to:• Identify problems and solutions repeated across industries & sciences - ‘40 Inventive
Principles for solving Problems’• Identify patterns of technical evolution repeated across industries & sciences - ‘Technology
Trends to evolve a technical system to the next generation’• Innovate using scientific effects outside the field from where the original problem was
found - ‘Scientific Effects can be used to solve problems in unique ways’
Who should attend this course?• Manager• Executive• Supervisor
• What is TRIZ & history?• Basic Concepts of TRIZ• Structured Problem Solving Process• Function Analysis• Cause & Effect Chain Analysis• Trimming• S-Curve & Trends of Engineering System
Evolution• Excercise - Apply learning to problems• Excercise - Report out/ Sharing• Summary/ Key Learning/ Wrap-up Day 1
• Recap Day 1 Learning• Contradictions, Engineering
Contradictions• Engineering Systems Parameters• Inventive Principles• Inventive Principles Exercises• Contradictions Matrix• Contradiction Matrix Exercise• Excercise - Actual Problem Solving• Certification Assessment• Summary & Wrap Up
Programme Code: 300Lean Management
“I like things to happen; and if they don’t happen, I like to make them happen.”
(Winston Church Hill)
Lean
M
anag
emen
t30
0
42
SERVICES DIRECTORY 2016
300 : Lean Management
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
301 Lean Management : Value Stream Mapping (VSM)
23-24 Mar
Petaling Jaya 1060 848 Norhasimah
Ibrahim
5-6 Apr Pulau Pinang 1060 848 Josffa
Ismail 18-19 Apr
Johor Bahru 1060 848 Mazuan
Salih
302 Pengenalan Kepada Pengurusan Lean
1-2 Aug Kota Bharu 1060 848
Kartin Haslinda Che Mat
8 -9 Aug Kuala Terengganu 1060 848 Muhaslizawati
Mohd Bakri
303 Lean Management : Tools & Technique
12-13 Apr
Petaling Jaya 1060 848 Sabri
Hasan
304 Lean Management: Amalan Kaizen untuk Meningkatkan Kecekapan Proses
26-27 Jul Kota Kinabalu 1060 848
Darul Adizul Ishak
16-17 Aug
Petaling Jaya 1060 848
AndraSyafizal Mohamad
5 – 6 Sept Melaka 1060 848 Mazuan
Salih
17-18 Nov Kuantan 1060 848 Mohd Hilmi
Idris
305 Process Efficiency Through Lean Management
19-20 Apr Kuching 1060 848
Jerry Shahrizal Abd Aziz
306 Lean Management : Total Productive Maintenance (TPM)
27-28 Sept
Kota Kinabalu 1060 848 Ingrid Ng
Edy
18-19 Oct
Petaling Jaya 1060 848
Mohd Azhar Zainuddin
307 Improving Organisational Performance Through Material Cost Saving (MCS)
10-11 May
Petaling Jaya 1060 848 Mariatul
Al-Ida
11-12 Oct
Johor Bahru 1060 848 Nazilah
Ahmad
19-20 Oct Kuching 1060 848
Waila Mohd. Nasir
15-16 Nov
Kota Kinabalu 1060 848 Edward
Binty
309 Pengurusan Fail Dan Rekod Yang Tidak Aktif 6-7 Sept Kuching 1060 848
Waila Mohd. Nasir
43
LEAN MANAGEMENT :VALUE STREAM MAPPING (VSM)
Value Stream Mapping technique is often associated with Lean programmes to identify opportunities for improvement in lead time, logistics, supply chain, service related industries, healthcare, software development, and product development. It is used to analyse the flow of materials and information currently required to bring a product or service to a customer. The technique originated in Toyota, where it is known as “Material and Information Flow Mapping”. Value Stream Mapping provides the basis for the analysis, comprehension and improvement of key business processes.
At the end of this workshop, the participants should be able to:• Understand the importance of focusing on the value stream• Understand the concept of organisational value and waste• Understand the importance of value stream mapping in improving business performance• Apply the recognised industry standard analysis technique associated with Value Stream mapping.• Know how to construct the ‘Current State Map’ and ‘Future State Map’• Identify opportunities and problem areas within existing business Value Streams
• Quality Manager• Process Improvement Manager• Improvement Teams
• Value stream mapping principles• Value stream mapping in relation to Lean
thinking and process improvement• The 8 steps of Value Stream Mapping• Value stream mapping techniques
• Identifying and eliminating non-value activities• Understanding the change
implications• Measuring business performance
301
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PENGENALAN KEPADA PENGURUSAN LEAN
Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui percambahan idea kreatif dari pekerja dan amalan secara berkesan. Aktiviti pengurusan lean adalah merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya Amalan Kaizen di kalangan pekerja yang merupakan perkara asas pengurusan lean akan menyumbang kepada pembangunan dan kecemerlangan organisasi.
Pada akhir program ini, para peserta akan dapat: • Memahami fokus pengurusan lean untuk kecekapan proses dalam sistem pengeluaran atau
operasi• Memahami teknik lean untuk memaksimakan pengeluaran dan operasi pada kos yang rendah• Mengetahui kaedah pelaksanaan pengurusan lean di tempat kerja secara berkesan• Menghasilkan nilai tambah produk secara berterusan
• Pengurusan atasan • Eksekutif • Penyelia • Pengurusan kualiti
Model – Pengurusan Kualiti Menyeluruh Model pengurusan lean Kaizen - Proses penambahbaikan berterusan
Membasmi 7 elemen pembaziran Kaedah pengurusan lean – Value Stream
Mapping (VSM)
Aplikasi (VSM) Pengukuran lean Matrix lean Kepentingan dan faedah pengurusan
lean
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LEAN MANAGEMENT :TOOLS & TECHNIQUE
Lean tools and technique is used to identify opportunities for improvement of lean initiatives activities of organizational service and product development. It used various tools and technique to analyse the flow of materials and information currently required to bring a product or service to a customer. Tools such as Kanban, Poka Yoke, Standard Work, SMED, A3 report provides the basis for the analysis, comprehension and improvement of key business processes.
At the end of the programme, participants should be able to:• Understand the importance of focusing on the suitable tools and technique• Understand the concept of tools required in identify organisational value and waste• Understand the importance of lean tools and technique in improving business performance• Apply the recognised industry standard analysis technique associated improvement tools• Identify opportunities and problem areas within existing business.
Who should attend this course?• Lean Team• Process Improvement Manager• Improvement Teams• Quality Manager
Lean PrincipleIdentifying and eliminatingnon-value activitiesWaste Lean thinking and process improvementLean tools & Techniques
Lean toolsFunctional and ImpactsA3 Report
303
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LEAN MANAGEMENT: AMALAN KAIZEN UNTUK MENINGKATKAN KECEKAPAN PROSES
Peningkatan produktiviti dan kualiti memerlukan proses penambahbaikan berterusan melalui percambahan idea kreatif dari pekerja dan amalan secara berkesan. Amalan Kaizen adalah merupakan usaha penambahbaikan yang amat praktikal yang membantu meningkatkan kecekapan proses di tempat kerja supaya lebih produktif dan cekap. Justeru kejayaan membina budaya Amalan Kaizen di kalangan pekerja akan menyumbang kepada pembangunan dan kecemerlangan organisasi
Di akhir program, perserta akan dapat:• Memahami fokus amalan Kaizen untuk kecekapan proses dalam sistem pengeluaran atau
operasi• Memahami teknik amalan Kaizen untuk memaksimakan pengeluaran dan operasi pada kos
yang rendah• Mengetahui kaedah pelaksanaan Kaizen di tempat kerja secara berkesan• Menghasilkan nilai tambah produk secara berterusan
Pengurusan atasan Eksekutif Penyelia
• Pengurusan kualiti• Model - Proses sistem pengeluaran dan
operasi• Kaizen - Proses penambahbaikan berterusan• Slaid - contoh Kaizen• Kaizen - membasmi 7 elemen pembaziran• Tayangan slaid - Kaizen
• Amalan Kaizen ►kaedah yang berkesan• Sesi perkongsian ►Amalan Persekitaran Berkualiti (QE)• Sesi perkongsian ►Total Productive Maintenance(TPM)• Sesi perkongsian ►Projek penambahbaikan Innovative and Creative Circle (ICC)• Penilaian dan pengekalan Kaizen• Perbincangan ►pelan tindakan Kaizen
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47
PROCESS EFFICIENCYTHROUGH LEAN MANAGEMENT
Lean management is an applied methodology and techniques that cause work tasks in a process to be performed with a minimum of non-value adding activities resulting in reduce waiting time, queuing time, administrative time, and delays. It also focuses on tracing waste and non-value added products. The lean philosophy emphasizes creating more value for customers with fewer resources through optimizing the flow of work. The outcome is a more organized where employees have access to tools they need and empowered to deliver delightful customer service. At the end, it can give an impact on cost savings due to efficient processes and workflows and leads to profitable business results. Lean provides services and deliver product with the optimal use of resources, including time, money, and people.
At the end of the programme, participants should be able to:• Understand the Lean concept and principle• Understand the importance of lean in improving business performance and process
efficiency• Understand the lean fundamentals and apply basic lean analysis and business processes.
Who should attend this course?• Manager• Executives• Supervisor
Theory of Lean PrincipleBest practices of leanChallenges in implementing leanLean application in various industries
Lean application toolsDiscussion, Video presentationRequirement of lean metricsMeasurement activities in lean
305
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LEAN MANAGEMENT :TOTAL PRODUCTIVE MAINTENANCE (TPM)
Machinery is a common element in any manufacturing set-up and it is perhaps the veryheartbeat of the operation. Hence, machine breakdown is unacceptable. Proactivemachine maintenance activity such as Preventive Maintenance can help preventunplanned machine breakdown. Preventive Maintenance is one of the four maintenance activities in the implementation of Total Productive Maintenance (TPM) which also comprise of Productive Maintenance, Corrective Maintenance and Maintenance Prevention. TPM is not at all like maintenance activities that repairs machine breakdowns, however it is a proactive approach that essentially aims to prevent unexpected stoppages in the process due to machine unavailability known as downtime.
At the end of this two days course, the participants should be able to:• Describe the importance and benefits of TPM to productivity, quality and business performance.• Identify the TPM principles and the prudent TPM implementation strategy
• Top Management• Executive• Supervisor
• TPM Fundamental & Principles• The Concept of Constraint• The Benefits of Machine Maintenance• Understanding 6 Big and 16 Minor Loses
• 5 Steps TPM Implementation ►Restore Equipment to “New”
Condition ►Identify the Complete Maintenance
Plan (Preventive Maintenance Planning)
►Implement Maintenance Plan with Precision (Preventive Maintenance Execution)
►Prevent Recurring Machine Failure (Preventive
Maintenance Review) ►Improve Machine Productivity
Day 1 Day 2
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IMPROVING ORGANISATIONAL PERFORMANCE THROUGH MATERIAL COST
SAVING (MCS)
Material Cost Saving (MCS), developed in Germany in the late 1990s and adopted widely in Japan, focuses on tracing waste, emission and non-value added products. It helps to boost an organisation’s economic and environmental performance. It is one of the major tools of Environmental Management Accounting (EMA). EMA is a set of procedures used within business organisations for linking environmental considerations with economics objectives. Today, organisations cannot ignore the environmental aspects of their activities. Consequently, they seek management tools to link concern for the environment with economic considerations.MCS is a management tool that promotes efficient use of materials more effectively and contributing to reduction in waste, emission, and non-value added products. MCS increases the transparency of material flow, which is the key to successful problem-solving and improvement. By solving problems, organisations can improve their productivity and reduce cost at the same time. This is in line with the Green Productivity (GP) concept which is being implemented in organisations and factories.
At the end of the programme, participants should be able to: • Understand the concept of Material Cost Saving (MCS) in Green Productivity (GP)• Acquire knowledge on how to apply the MCS approach in their workplace • Learn more on methods to reduce both environmental impact and costs based on the MCS
Concept
• Chief Executive Officer • Director • General Manager • Environment Health & Safety • Finance & Operation • Sales or QA Manager • Production or QA Engineer
• A Quick Introduction on Green Productivity (GP)
• Overview of Material Cost Saving (MCS) • 7 Steps in Implementing MCS
• Case Studies on MCS Application • Overview of ISO 14051 • Green
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PENGURUSAN FAIL DAN REKODYANG TIDAK AKTIF
Banyak rekod wujud dalam pelaksanaan tugas harian; selepas satu-satu tugas selesai sebahagian besar rekod/fail tidak diperlukan lagi. Rekod yang tidak aktif perlu tempat penyimpanan dan ruang. Rekod yang tidak aktif boleh dilupuskan mengikut prosedur yang telah ditetapkan oleh Arkib Negara Malaysia.
Di akhir kursus ini para peserta akan:• Memahami kaedah penentuan rekod bernilai atau tidak bernilai.• Mengenalpasti dan memahami serta dapat menyelamatkan rekod yang bertaraf arkib. • Memahami kaedah membuat penilian ke atas rekod tidak aktif• Mengasing dan memisah rekod aktif dan tidak aktif.• Memahami kerja-kerja pelupusan bagi tujuan pemindahan mengikut peraturan yang telah
ditetapkan.• Mengurus pelupusan rekod kewangan AP 150
• Mereka yang terlibat secara langsung dalam Pengurusan Fail & Rekod bagi tugas harian masing-masing.
• Prinsip/kefahaman Pengurusan rekod –klasifikasi
• Kriteria Penilian rekod bertaraf arkib• Penyediaan Diskripsi ►Senarai Pemindahan ►Inventori Rekod ►Jadual Pelupusan
• Faedah Selepas Pelupusan• Jadual Pelupusan Rekod Housekeeping• Latihan Amali Penyediaan Diskripsi
Hari 1 Hari 2
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SERVICES DIRECTORY 2016
Programme Code : 400Quality & Performance Measurement
“If you want to be more productive you need to become
master of your minutes .”
(Crystal Paine)
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400: Quality & Performance Measurement
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
401Measuring Organisational Performance Through i-COMPASS
1-2 Mar Pulau Pinang 1060 848
Mohd. Khairil Anuar Amir Hamzah
402
Kursus Peningkatan Produktiviti Organisasi melalui Productivity-Linked Wages System (PLWS)
23-24 Aug
Pulau Pinang 1060 848
Mohd. Khairil Anuar Amir Hamzah
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MEASURING ORGANISATIONAL PERFORMANCE THROUGH I-COMPASS
Productivity improvement is the most improvement strategy to enhance the economic growth of our country in meeting competitive challenges in the globalisation era. Measuring productivity, which provides an estimation of company’s efficiency, should be undertaken by all industries in Malaysia.
At the end of the programme, participants should be able to:-• Provide technique in measuring company’s productivity • Measure and analyse the company’s productivity performance using COMPASS software
provided• Identify factors contributing to poor productivity performance of the company• Apply the tools and techniques to improve company’s productivity
• Human Resource Personnel • Executive • Supervisor
• Introduction to the concept or productivity • Commom misconception on productivity • The importance of productivity management• The Added Value Concept in measuring
productivity performance • AV, BIMS, NOE, and NOI – Exercise • Measuring Company’s Productivity Using
COMPASS
• Evaluation on Productivity Ratios • Productivity linkages analysis – case
study • Guidelines on productivity
improvement for long-term competitiveness
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KURSUS PENINGKATAN PRODUKTIVITI ORGANISASI MELALUI PRODUCTIVITY-LINKED WAGES SYSTEM (PLWS)Firms need to ensure that they continuously improve productivity to enhance their competitive edge. The gains from higher productivity will enable firms to rationalise cost and sustain labour cost competitiveness which is crucial in an ever changing economic environment. To ensure that firms remain cost competitive, the issue of linking wages to productivity should be given emphasis. Any increase in wages should be supported by growth in productivity to avoid high cost of production or service provided. MPC has developed an interactive approach to PLWS through the i_PLWS programme. This hands-on system will enable firms to simulate their own PLWS Models for implementation at all levels of the firm.
At the end of the programme, participants should be able to:• Assist firms in the implementation process of PLWS• Analyse case examples which can be adapted and adopted at the firm level• Enable companies simulate their own PLWS models through the i-PLWS programme
• Manager • Executive • Supervisor
• Enhancing productivity and competitiveness of the firm level
• Policy issues relating to PLWS• Development of PLWS models• Case examples and experiences• S.M.A.R.T principle• Implementation process • Benefits of PLWS • Discussion session
• Overview of the i-PLWS process• The interactive steps of PLWS• Simulation of the models and
examples• Practical exercise on the i-PLWS• Discussion session
Day 1 Day 2
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SERVICES DIRECTORY 2016
Programme Code : 500Team Excellence Convention/Seminars, Conferences
“You’ll never change your life until you change something you do daily.
The secret of your success is found in your daily routine.”
(John C. Maxwell)
Team
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SERVICES DIRECTORY 2016
500: Team Excellence Convention/ Seminars, Conferences
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
501 International Team Excellence Award (ITEA)
4 - 6 May
Milwaukee, Wisconsin,USA
USD895 NARusdi MudaSafniwati Jasri
502International Convention on Quality Control Circle (ICQCC)
23 – 26 Aug Thailand TBC NA Safniwati
Jasri
503The International Exposition of Team Excellence (IETEX)
Sept Singapura TBC NA Nur Syahrina Jayaletchumi
504 Lean Creanova Jan TBC NA NA Safniwati Jasri
505 22nd Asian Asian Pacific on Quality Conference (APQC)
20 – 23 Nov Fee Fee NA Vimala R
Muniandy
506
APIC 2016: 1.National Team Excellence Convention on Innovative & Creative Circle (ICC) 2.National Quality Team Excellence Convention on Quality Environment (QE/5S)
25 – 27 Oct Malaysia P: 500
O: 550 NA Safniwati Jasri
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SERVICES DIRECTORY 2016
Code Programme Date VenueFee (RM) (inclusive of 6% GST)
P&I Associate PIC
507 Mini Convention on Team Excellence
5 Apr Johor Bahru
P: 212.00O: 243.80 NA Megat
Amirul
24 Mar Pulau Pinang
P: 212.00O: 243.80 NA
Nursyahida Muhamad Aszahari
30 Mar Petaling Jaya
P: 212.00O: 243.80 NA Safniwati
Jasri
6 - Apr Kuching P: 212.00O: 243.80 NA
Jerry Shahnizal Ab Aziz
13 - Apr Kota Kinabalu
P: 212.00O: 243.80 NA Ingrid Ng
Edy
20 - Apr Kuantan P: 212.00O: 243.80 NA
Mohd Hilmi Mohd IdrisNazeri Ariffin Madon
508 Regional Convention on Team Excellence
3 - 4 Aug Langkawi P: 243.80O: 265.00 NA
Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah
9 - 10 Aug
Petaling Jaya
P: 243.80O: 265.00 NA
Nur Syahrina Muhamad Nor
15 - 16 Aug
Johor Bahru
P: 243.80O: 265.00 NA
Adlina Snawi/ Mohd Khairil Anuar Amir Hamzah
17 - 18 Aug Kuching P: 243.80
O: 265.00 NA WailaJerry
17 - 18 Aug
Kota Kinabalu
P: 243.80O: 265.00 NA
Darul Adizul Ishak
23 - 24 Aug Kelantan P: 243.80
O: 265.00 NAHazwani Nadiah Ismail
509 Competitiveness Champion Programme Workshop
Feb - Apr Free NA
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INTERNATIONAL TEAM EXCELLENCE AWARD (ITEA)
Firms need to ensure that they continuously improve productivity to enhance their competitive edge. The gains from higher productivity will enable firms to rationalise cost and sustain labour cost competitiveness which is crucial in an ever changing economic environment. To ensure that firms remain cost competitive, the issue of linking wages to productivity should be given emphasis. Any increase in wages should be supported by growth in productivity to avoid high cost of production or service provided. MPC has developed an interactive approach to PLWS through the i_PLWS programme. This hands-on system will enable firms to simulate their own PLWS Models for implementation at all levels of the firm.
At the end of the programme, participants should be able to:• Assist firms in the implementation process of PLWS• Analyse case examples which can be adapted and adopted at the firm level• Enable companies simulate their own PLWS models through the i-PLWS programme
• Manager • Executive • Supervisor
• Enhancing productivity and competitiveness of the firm level
• Policy issues relating to PLWS• Development of PLWS models• Case examples and experiences• S.M.A.R.T principle• Implementation process • Benefits of PLWS • Discussion session
• Overview of the i-PLWS process• The interactive steps of PLWS• Simulation of the models and
examples• Practical exercise on the i-PLWS• Discussion session
Day 1 Day 2
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INTERNATIONAL CONVENTION ON QUALITY CONTROL CIRCLES (ICQCC)
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The scope of ICQCC has widened encouraging the presentation of papers on all subjects related to quality, and encouraged presentation of case studies in any project related to quality, productivity, customer satisfactions etc. Currently there are thirteen members Taiwan, Japan, Korea, China, Hong Kong, Singapore, Thailand, Philippines, Malaysia, India, Indonesia, Sri Lanka and Bangladesh. The 13 member Coordinating Committee approved the hosting of ICQCC in 2016 in Thailand.
i) To spread QCC activity techniques and find new techniques internationallyii) To share experiences and information about QCC activities among each country
Quality Team• The quality team from organisation must participate in APIC 2015 and being listed in the
top 10.
Observer • Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project
Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle Management from all sectors
• Quality Control Circles is a floor level problem solving mechanism which originated in Japan in the 1960s. It encouraged non-executive level employees to get together in groups, select problems to be tackled, analyse and determine root causes following a systematic method, generate alternative solutions, select and implement the best and standardize the new method if successful
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THE INTERNATIONAL EXPOSITION OF TEAM EXCELLENCE (IETEX)
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The International Exposition of Team Excellence Symposium (IETEX) is an annual event organised by the Singapore Productivity Association since 2008. It provides an opportunity for quality circles practitioners, quality experts and enthusiasts from all over the world to grasp the experiences, good practices and productivity improvements of international organisations and teams.The International Exposition of Team Excellence (IETEX) is an annual event where some 400 delegates and teams from Hong Kong, India, Japan, Malaysia, Thailand, USA and Singapore come together to showcase their innovative and diverse projects. These teams are assessed based on the criteria for the American Society for Quality, International Team Excellence Award. To recognize excellent teams and their projects, awards ranging from Gold, Silver, Bronze and Merit are given out during IETEX.The International Team Competition is opened to any QCC / IQC / WIT / Project Team that has completed its project within the last 18 months. The project must be recognized in its home country and Teams are required to provide relevant information for the recognition.
• Share knowledge on best practices in promoting teaming excellence in organization• Provide an opportunity to learn from the ‘Best of the Best’ circles and scale new heights• Network and exchange ideas, knowledge and experiences, on continuous improvement and
innovation through the power of teams
• Quality Control Circles, Innovation & Quality Circles, Work Improvement Teams, Project Team Members, Facilitators, Leaders, Best Practices Practitioners, Top and Middle Management.
• Plenary Session (Best Practices)• Master Class (Case Study) • Team Excellence Project Presentations (Team Competition)• Industrial Visit (Learning Journey)
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CREANOVA 2016 504
Program CREANOVA merupakan sesi amalan terbaik pelaksanaan projek LEAN yang telah dilaksanakan dan bagi mengiktiraf pelaksanaan projek tersebut berdasarkan kriteria yang telah ditetapkan.
• Untuk memberi peluang kepada para peserta berkongsi dan bertukar idea mengenai amalan terbaik pengurusan Lean
• Peserta dapat mempelajari dari organisasi yang terbaik dalam mencapai pernambahbaikan yang berterusan
• Mendapatkan pengiktirafan terhadap usaha-usaha cemerlang melalui penglibatan organisasi di dalam aktiviti Pengurusan Lean.
• Dapat memupuk budaya perkongsian pengetahuan dan pembelajaran berterusan.
Siapa yang patut hadir program ini? Penyertaan Kumpulan LEAN Kumpulan pelaksana projek LEAN. • Pemerhati Terbuka kepada individu dari organisasi sektor awam dan swasta yang berminat mendapatkan • pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek LEAN.
Creanova merupakan aktiviti perkongsian amalan terbaik dan pengiktirafan kepada organisasi yang telah melaksanakan projek Pengurusan Lean. Organisasi akan melalui pemilihan diperingkat saringan (Desk Audit) terlebih dahulu dan kumpulan projek yang terpilih akan bertanding di CREANOVA.
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ASIA PACIFIC QUALITY CONFERENCE (APQC) 505R
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The Asia Pacific Quality Conference (APQC) is an annual event organised by the Asia Pacific Quality Organization (APQO) since has successfully led the promotion of yearly international conference in the Asia Pacific. Sharing of scientific and technical advances in quality is done through these conferences at APQC annual meetings hosted by Core Council Member Countries.The Global Performance Excellence Award (GPEA) is one (1) of a major event also administered by the Asia Pacific Quality Organization (APQO). APQO is a non-profit organization that serves as an umbrella group that brings together all of the leading quality professional societies from countries that border on the Pacific Ocean or are considered Asian / Pacific Rim nations. The governing body of APQO includes representatives from Australia, Canada, Chile, China, India, Indonesia, Korea, Malaysia, Mexico, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Turkey, United States of America, United Arab Emirates and Vietnam. The award is sponsored by a foundation established by APQO called The Walter L. Hurd Foundation. Management direction for the award is provided by the Global Performance Excellence Award Executive Committee.
At the end of the programme, participants should be able to:• Share knowledge on best practices• Skill and experiences on service excellence• Networking and exchange ideas, and continuous improvement and innovation
CEOs, COOs, Directors, Senior Leaders, Department Heads, Head of Operating Units, Senior Managers, Professionals, Practitioners from all business, Industries and Non Profit Organisations.
• Sharing Session (Best Practices)• Team Excellence Competition• Global Performance Excellence Award
(GPEA)
63
ANNUAL PRODUCTIVITY & INNOVATION CONFERENCE AND EXPOSITION (APIC) 2016
The Annual Productivity & Innovation Conference and Exposition (APIC) comprises of four major events namely: the National ICC Convention, the National QE Convention, the Productivity Conference and Innovation Exposition.
The objectives of APIC 2016 are :• To showcase best practices and practical applications of excellent practices on productivity and innovation.• To assist private and public organisations to improve productivity and enhance innovation capabilities• To bring together a distinguished group of leading businessmen, industrialists, scholars, administrators and productivity experts from all sectors of industries
• CEOs. Scholars, Administrators, Productivity Experts and Practitioners of Innovative and Creative Circles, Quality Environment (5S) Practitioners from all sectors
• National Convention on Team Excellence • Innovative Creative Circle Convention (ICC) which features the presentations of selected
circles among the gold award recipients in the Regional ICC Conventions. It is an annual event where the best overall ICC Excellence Award winner is announced.
• Quality Environment Convention (QE) is a platform for Quality Environment practitioners to demonstrate their achievements in inculcating excellence in work culture through the Quality Environment system.
• Exposition is a unique platform which provides practitioners, academia and industry players to showcase products and process breakthrough, new ideas and creativity on productivity, innovation and competitiveness.
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MINI CONVENTION ON TEAM EXCELLENCE
Salah satu kaedah bagi menggalakkan kumpulan ICC yang baru mendapat pendedahan ialah melalui penyertaan dalam ‘Mini Convention On Team Excellence’. ‘Team Excellence’ Mini dibuka kepada kumpulan ICC yang baru. Pengalaman membuat persembahan di peringkat ‘Mini Convention On Team Excellence’ membantu mereka meningkatkan keyakinan untuk menyertai persembahan di peringkat wilayah dan peringkat seterusnya.
‘Mini Convention On Team Excellence’ ini bertujuan:• Mendedahkan kaedah untuk membuat persembahan kepada kumpulan ICC yang baru.• Memberi peluang kepada dan pemerhati bertukar pengalaman dalam kegiatan ICC.• Memberi dorongan kepada kumpulan ICC yang baru di tubuhkan untuk menunjukkan •
keupayaan kumpulan di dalam melaksanakan projek.
• Kumpulan ICC• Kumpulam –kumpulan ICC yang ditubuhkan kurang dari 2 Tahun. • Tidak pernah menyertai mana-mana ‘Team Excellence’ (mini/wilayah kebangsaan)
sebelumnya.• Pemerhati• Terbuka kepada individu dari organisasi sector awam dan swasta yang berminat
mendapatkan pendedahan mengenai aktiviti dan pencapaian pelaksanaan projek ICC.
• Pembentangan projek ICC yang telah Berjaya dilaksanakan di tempat kerja masing-masing oleh kumpulan –kumpulan ICC yang baru.
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REGIONAL CONVENTION ON TEAM EXCELLENCE
In today’s highly competitive environment, the speed of the change becomes the competitive factor in organizational strategy in line with the change; the Team Excellence activities have emerged as one of the most effective means in encouraging industries to enhance their competitiveness. Team Excellence activity has now evolved as part of the Malaysian Best Practices and highly recognized for its effectiveness in solving problems at the workplace, thus contributing to innovation of products that would satisfy customer’s needs, improvement in existing products and services that would further delight customers, or reduce time and wastages to save cost and simplify work processes.The Regional Convention on Team Excellence is an annual event where some 200 participants and observers from peninsular Malaysia and Sabah/Sarawak Region. The selected circles among the Gold Award recipients in the Regional selected to the National level. It is an annual event where the Best Overall Team Excellence Award winner announced. The innovative and creative projects presented at the conventions are testament of the ability of the workforce in Malaysia in applying their creativity and innovativeness to enhance productivity and competitiveness. The Regional Convention on Team Excellence serves as a platform in giving due recognition to all participating circles that have excelled in achieving value generation and cost savings for their respective organisations.The Regional Convention Team Competition is opened to any ICC / QE(5S) / LEAN / TRIZ project team that has completed its project within the last 18 months. The project must be recognized in its organisation and Teams are required to provide relevant information for the recognition.
At the end of the programme, participants should be able to:• Present their projects using the appropriate tools and techniques to be reviewed by judges.• Augmenting cooperation and fostering leadership within the organization,• Share experiences in improving the performance of the group,• Gaining recognition for outstanding efforts through participation in group activities Team
Excellence (ICC/QE(5S)/LEAN/TRIZ),• Choosing the Best Team Excellence to participate in the National Team Excellence 2016.• Selecting the most cost saving project to recognize as per recipient of MPC’s Chairman
Awards.• Selecting the consistently and active organization participation in innovation project to
recognize as per recipient of MPC’s Deputy General Awards.
• Team Excellence from private and public sector • Observer from private and public sector.
• Sharing Session (Best Practices)• Team Excellence Project Presentations
(Team Competition)• Judge Review Session
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COMPETITIVENESS CHAMPIONPROGRAMME WORKSHOP
The workshop on Competitiveness Champion Programme organised by MPC will provide updates on Malaysia’s competitiveness performance and initiatives undertaken by the Government towards enhancing nation’s performance. The workshop will also provide a platform for participants to discuss and share their views on competitiveness as well as to allow interaction among the participants.
• Acquire knowledge on Malaysia’s standings in international reports measuring various areas across 300 over indicators.
• Understand the methodologies used by IMD World Competitiveness Centre (IMD WCC) and World Economic Forum (WEF) to produce the World Competitiveness Yearbook Report and Global Competitiveness Report.
• Be aware and understand the many initiatives undertaken by government and agencies to enhance Malaysia’s competitive performance.
• Will learn the many best practices from frontier countries.
• Executives, Head of Departments and CEOs of private sector companies
• Overview of Malaysia’s competitiveness performance in international competitiveness reports.
• Presentations by selected agencies on selected topic of discussion.
• Briefing on Executive Opinion Survey (EOS).
Day 1
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Code Venue Date Fee P&I ASOCIATE PIC
P. Pinang 23 Feb 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor
Johor Feb 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor
MPC HQ 3 March 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor
509 Kelantan 8 March 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor
Terengganu 9 March 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor
Sabah 15 March 2016 Free n/a En. Mohammad Khairul Hakimin Zainoor
Perak / Melaka 12 April 2016 Free n/a Pn. Shahidah Samsudin
MPC HQ 14 April 2016 Free n/a Pn. Shahidah Samsudin
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SERVICES DIRECTORY 2016
OUTSHINE PERFORMANCE THROUGH INNOVATIONCAPACITY BUILDING
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SERVICES DIRECTORY 2016
ONLINE REGISTRATION SYSTEM ON TEAM EXCELLENCEHave your organisation and your team registered for the Innovation Project?
About Online Registration System on Team ExcellenceThe online Registration System on Team Excellence is a way to collate and share the innovative projects that add value to the organizations with the aim of becoming an integral part of the reference and benchmarking processes. It is also an avenue to recognize the excellent teams that have successfully implemented the projects in their respective organizations.
What ARE Team Excellence Projects?The projects that add value to the company, such as new invention of products that would meet customers’ need, improvement in existing products and services that would delight customers, reduced time wastage to save cost, simplification in work processes and so on.
Who is called Team Excellence?Any team, whether they are from Innovative and Creative Circle (ICC) team, Six Sigma team, Lean Enterprise team or High Performance team. This team has to work together to proactively create new value for their customers, company and themselves by using systematic tools and techniques.
01
03
04
05
02
STEP-BY-STEP GUIDE
Visit our website at mpcservices.gov.my/
onlineicc
Click Register & register your Organisation
Log-in with your username & password
then click Log-in
Complete all the required sections
Add your details Team Information and Project
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SERVICES DIRECTORY 2016
In-HouseProgrammes
“If you focus on results, you will never change. If you focus on change, you will get results.”
*Jack Dixon)
In-H
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Prog
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SERVICES DIRECTORY 2016
Malaysia Business Excellence Framework (MBEF)
Business Excellence Framework (BEF)Regardless of sector, size, structure, or maturity to be successful, organisations need to establish appropriate man-agement framework with clear purpose. The BEF is a practical and holistic approach to achieving excellence in all as-pects of organisation performance.
BEF helps to transform organisation to achieve excellent performance through Leadership Driving Policy and Strategy Planning as the main driver. Leadership will achieve excellence with the engagement of people in the organisation. Strategic Planning will result in an integrated and concerted effort through the implementation of mission and vision by developing a stakeholder focused strategy. Under BEF, Information is evaluated, shared, and displayed for deci-sion-making and improvement. In addition, all actions taken by the organisation following BEF are customer focused. Excellence organisations plan, manage and improve people to their full potential. Furthermore, BEF recommends that all processes must be continuously improved in order to fully satisfy, and generate increasing value for customers, stakeholders and to achieve high performance results.
The BEF comprises of seven excellence criteria which are Leadership, Planning, Information, Customer, People, Pro-cess and Results as shown below:
System
Planning
Information
People
Process
Customer
Innovate
Result
Transform
Driver
Learn
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In-House Programmes
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In-House Programmes
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In-House Programmes
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SERVICES DIRECTORY 2016
What is Productivity?
INNOVATION
COLLABORATION • COORDINATION COMMUNICATION • COMPETENCY
PR
OC
ES
S
HU
MA
N
CA
PIT
AL
E
DU
CA
TIO
N
PR
OD
UC
T
RE
GU
LA
TIO
N
SY
ST
EM
INF
RA
-S
TR
UC
TU
RE
S
TR
AN
SP
OR
T
AC
CE
SS
TO
C
AP
ITA
L
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RK
ET
MA
RK
ET
FIS
CA
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PRODUCTIVITY
SUSTAIN PROSPERITY BETTER QUALITY OF LIFE
Outcome
Shared Values
Industries
Creating Jobs and Growing The Economy
Enabling Business
With Coherent Policies
“An outcome of better use of resources that will improve quality of life and sustain prosperity”
“Need for managers and workers to improve their performance through improving the quality of products and services with creativity and innovation”
“Productivity is something positive and implies the utilisation of resources efficiently”
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MPC Office
“The way to get started is to quit talking and begin doing.”
(Walt Disney)
MPC
Offi
ce
ArmadaHotel
JabatanKimia
Studio-eTechnology
Sdn Bhd
AmcorpMall Taman
Jaya
MPCPetaling
Jaya
HiltonPetalingJaya Hotel
StamfordCollege
PejabatPersekutuan
KejururawatanPuteri (PnC)
Majlis BandarayaPetaling Jaya
The Tun Hussein OnnNational Eye Hospital
StesenLRT
Training Room 3 unitsMultimedia Lab 2 unitsProductivity Hall 1 unitCafetaria 1 unit
Prayer Room 2 unitsLibrary 1 unitMeeting Room 12 units
# mpc head office
Facilities
Malaysia Productivity Corporation (MPC)
Lorong Produktiviti, Off Jalan Sultan 46200 Petaling Jaya Selangor.
Tel 6 03 - 7955 7266Fax 6 03 - 7957 8068 (Blok Inovasi)
6 03 - 7955 1824 (Blok Produktiviti)6 03 - 7956 1066 (HRD)
Web www.mpc.gov.myMail [email protected] 1-800-88-1140
3°06'07.5"N 101°38'40.0"E
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SERVICES DIRECTORY 2016
# mpc petaling jayaMalaysia Productivity Corporation (MPC)
A-06-01 Level 6, Blok A, PJ 8, No. 23, Jalan Barat,Seksyen 8 46050 Petaling Jaya, Selangor.
Tel 6 03 - 7960 0173 / 0176 6 03 - 7960 0178 / 0179
Fax 6 03 - 7960 0211 Mail [email protected]
NAZA Brabus PJNAZA WorldAuto Mall PJ8 Service Suite Petaling Jaya
College Art& Design
Wisma Thrifty
RestoranSyed
RestoranKFC
MenaraPKNS PJ
LembagaAkreditasi
Negara
Hilton PetalingJaya Hotel
Stamford College
Wisma Mcis Zurich
JabatanPendaftaranNegara
PJCommunityCollege
Nestle ProductsSdn Bhd
ArmadaHotel
IntanSquare
3°06'06.4"N 101°38'21.8"E
77
SERVICES DIRECTORY 2016
# northern regionMalaysia Productivity Corporation (MPC) Northern Region
Beg Berkunci 206, Jalan Tun Hamdan Sheikh Tahir, 13200 Kepala Batas, Seberang Perai Utara, Pulau Pinang.
Tel 6 04 - 575 4709Fax 6 04 - 575 4410
Mail [email protected]
Facilities
Training Room 4 unitsHostel Room 31 unitsMeeting Room 1 unitProductivity Hall 1 unitCafetaria 1 unit
Recreation Room 2 unitsPrayer Room 2 unitsLibrary 1 unitDiscussion Room 4 unitsTeambuilding Park 1 unit
Ibu Pejabat PolisDaerah Seberang Perai
GelanggangFutsal
Perodua(Kelana Agresif
Automart (M)Sdn. Bhd.)
Balai BombaDan Penyelamat
Kepala Batas
Al Jabbar HerbsKepala Batas
Allianze UniversityCollege of MedicalSciences ( AUCMS )
Naza MotorPenaga Lembaga
Tabung Haji
MasjidAt-taqwa
BertamPropertiesSdn Bhd
5°31'02.6"N 100°26'41.7"E
# southern regionMalaysia Productivity Corporation (MPC) Southern Region
Facilities
Tel 6 07 - 237 74226 07 - 237 7644
Fax 6 07 - 238 0798Mail [email protected]
No. 8, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor.
Training Room 7 unitsHostel Room 39 unitsMeeting Room 1 unitProductivity Hall 1 unitCafetaria 1 unit
Recreation Room 2 unitsPrayer Room 2 unitsDiscussion Room 4 unitsProductivity Auditorium 1 unit
WismaBBU
SekolahKebangsaan
BandarUda 2
Medan SeleraMahsuri
Pejabat PengurusBesar Wilayah
Johor FelcraBerhad
Jabatan KastamDiraja Malaysia
Pejabat RisdaNegeri Johor
Flat BandarBaru Uda
Bank SimpananNasional (BSN)
TitiwangsaApartment
Masjid JamekBandar Baru Uda
Sekolah AgamaBandar BaruUda
Bank IslamMalaysia Bhd
Jelita AzizFashion
Academy
Pusat PertubuhanMasyarakat (KEMAS)
Lembaga PerindustrianNanas Malaysia
KurniaInsurans (M) Bhd.
Jalan Padi Satu
1°29'33.0"N 103°43'20.6"E
78
SERVICES DIRECTORY 2016
# southern regionMalaysia Productivity Corporation (MPC) Southern Region
Facilities
Tel 6 07 - 237 74226 07 - 237 7644
Fax 6 07 - 238 0798Mail [email protected]
No. 8, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor.
Training Room 7 unitsHostel Room 39 unitsMeeting Room 1 unitProductivity Hall 1 unitCafetaria 1 unit
Recreation Room 2 unitsPrayer Room 2 unitsDiscussion Room 4 unitsProductivity Auditorium 1 unit
WismaBBU
SekolahKebangsaan
BandarUda 2
Medan SeleraMahsuri
Pejabat PengurusBesar Wilayah
Johor FelcraBerhad
Jabatan KastamDiraja Malaysia
Pejabat RisdaNegeri Johor
Flat BandarBaru Uda
Bank SimpananNasional (BSN)
TitiwangsaApartment
Masjid JamekBandar Baru Uda
Sekolah AgamaBandar BaruUda
Bank IslamMalaysia Bhd
Jelita AzizFashion
Academy
Pusat PertubuhanMasyarakat (KEMAS)
Lembaga PerindustrianNanas Malaysia
KurniaInsurans (M) Bhd.
Jalan Padi Satu
1°29'33.0"N 103°43'20.6"E
79
SERVICES DIRECTORY 2016
# east coast regionMalaysia Productivity Corporation (MPC) East-Coast Region
Aras 7, Wisma TNB, Lot 14, Seksyen 19, Jalan Gambut,25000 Kuantan, Pahang Darul Makmur
Tel 6 09 - 513 17886 09 - 513 1789
Fax 6 09 - 513 8903Mail [email protected]
BerjayaMegamall
KuantanMedical CentreSdn. Bhd.
SekolahMenengah
PerempuanMethodist
FoodcourtMerdekaStation
GerejaAphipanyAnglican
Lot 66Foodcourt
Wisma TNBKuantan
Sri MahkotaSeafood
CitibankKuantan
Hotel GrandContinental
JabatanTenaga Kerja
Negeri Pahang
Digi-TechCommunicationCentre
Al IkhsanSportsSdn Bhd
BankSimpananNasional
3°48'46.7"N 103°19'51.1"E
# terengganu officeMalaysia Productivity Corporation (MPC) Terengganu Office
Lot No.1F 22, Kompleks Usahawan Terengganu (KUT), Kubang Jela, Manir, 21200 Kuala Terengganu
Tel 6 09 - 6156089Fax 6 09 - 6156089
Mail [email protected]
KUTKubang Jela
SMK Manir
Muzium NegeriTerengganu
Klinik DesaPetai Bubus
Stesen MardiKuala Terengganu
Pasar Batu Enam
Petronas NGVTok Jiring
Pusat Permainan Kanak-kanakTerengganu
BukitTunggal
5°19'42.9"N 103°05'02.9"E
80
SERVICES DIRECTORY 2016
# terengganu officeMalaysia Productivity Corporation (MPC) Terengganu Office
Lot No.1F 22, Kompleks Usahawan Terengganu (KUT), Kubang Jela, Manir, 21200 Kuala Terengganu
Tel 6 09 - 6156089Fax 6 09 - 6156089
Mail [email protected]
KUTKubang Jela
SMK Manir
Muzium NegeriTerengganu
Klinik DesaPetai Bubus
Stesen MardiKuala Terengganu
Pasar Batu Enam
Petronas NGVTok Jiring
Pusat Permainan Kanak-kanakTerengganu
BukitTunggal
5°19'42.9"N 103°05'02.9"E
81
SERVICES DIRECTORY 2016
# kelantan officeMalaysia Productivity Corporation (MPC) Kelantan Office
JabatanKebajikan
Masyarakat
Masjid Sultan MansorKampung Sireh
Western Union
Bank Simpanan NasionalJalan Kuala Krai
Zutra AlieyaCollection
Wira Tire & AutoService Center
MazdaServiceCenter
GOFADesign
Toyota ServiceCenter Jalan
Kuala Krai
Pusat KajianStrategik KerajaanNegeri Kelantan
Sekolah KebangsaanSultan Ismail 1
DeretanFlat
Pejabat PosKota DarulNaim
KelantanBatik
Sekolah RendahKebangsaan SultanIsmail (1)
Surau
6°06'31.6"N 102°14'21.4"E
Tingkat 3, Wisma PERKESO,Jalan Kota Darulnaim 15538 Kota BharuKelantan Darul Naim
Tel 6 09 - 741 62606 09 - 741 6262
Fax 6 09 - 741 6263Mail [email protected]
82
SERVICES DIRECTORY 2016
# sabah regionMalaysia Productivity Corporation (MPC) Sabah Region
Level 2, Menara MAA, No. 6, Lorong Api-Api 1,88000 Kota Kinabalu, Sabah
Tel 6 088 - 233 2456 088 - 456 498
Fax 6 088 - 242 815Mail [email protected]
TangDynasty
Hotel
UMNOBuilding
Bank Simpanan NasionalKota Kinabalu Main Branch
MaybankKaramunsing
PlazaWawasan
Sabah EconomicDevelopmentCorporation
Marina CourtResort Condominium
Holiday Staysat Marina Court
Resort Condominium
Marina CourtLuxury Penthouse
a'Marina CourtCondominium
OceanSeafoodVillage
CentrePoint
Sabah
PublicMutualBerhad
CIMB BankApi-Api Centre
HotelDeleeton
Consulate General ofThe People's Republicof China
ButikBusana
Ibu Pejabat PolisDaerah KotaKinabalu
DynamicHolidayCruise
Star CityMall
Sekolah JenisKebangsaan (Cina)
Chung Hwa Kota Kinabalu
5°58'26.3"N 116°04'09.7"E
83
SERVICES DIRECTORY 2016
# sarawak regionMalaysia Productivity Corporation (MPC) Sarawak Region
Malaysia Productivity Corporation (MPC) Sarawak Region
Lot 894, Lorong Demak Laut 3A, Taman PerindustrianDemak Laut, Jalan Bako, 93050 Kuching, Sarawak Bumi Kenyalang
Tel 6 082 - 439 9596 082 - 439 960
Fax 6 082 - 439 969Mail [email protected]
Training Room 5 unitsProductivity Hall 1 unitMultipurpose Room 1 unitMultimedia Room 1 unit
Discussion Room 5 unitsLibrary 1 unitGymnasium 1 unit
OceaniaConstructionSdn. Bhd.
TamanSepakat
Jaya
Pine Villa Garden
Karisma LancarSdn. Bhd.
SynchrowoodSdn. Bhd.
Lee SingLogistics
I-QyzenEnterprise
Demak LautCommercialCentre
Hong Kong NoodleHouse Demak LautIndustrial Park
Genx CompositeEngineeringSdn. Bhd.
Sirim BerhadKuching
1°35'21.9"N 110°24'32.2"E
84
SERVICES DIRECTORY 2016
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# #Kenyataan!#
#####1.###Pendaftaran#dan#pembayaran#hendaklah#dibuat#LIMA!HARI!sebelum#program#bermula.#
#####2.###Pendaftaran#boleh#dibuat#melalui#pos,#faks#atau#eEmail#dengan#menggunakan#BORANG!PEN
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#####3.### YURAN!PEN
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#####4.###Peserta#yang#gagal#mengikuti#program#MPC#TIDAK!DI!KEM
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#####5.### NOTIS!PEMBATALAN!penyertaan#KURANG!DARIPADA!LIMA!HARI#tidak#akan#di#layan,#walaubagaimana#pun#peserta#gantian#adalah#di#aluEalukan.#
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#####7.###Borang#pendaftaran#MPC#boleh#didapati#melalui#Laman#Web##:##www.mpc.gov.my##
#
PERBADANAN!PRODUKTIVITI!MALA
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Pn.#Pn.#Noorsamsinar#Sum#Abdullah#([email protected])#03E7955#7266#ext#336#
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Jabatan#Inovasi#Enterpris,#Lorong#Produktiviti,#Off#Jalan#Sultan,#46200#Petaling#Jaya,#Selangor#
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M P C ' S G L O B A L P A R T N E R S
A TESTIMONY OF OUR DEDICATION AS APRODUCTIVITY AND INNOVATION ORGANISATION
Over the last 10 years MPC has conducted 5,031 training programmes and trained107,942 participants from both manufacturing and services industries in Malaysia.
MPC Training and Management Systems Development programmes havebenefited over 20 countries among the Asia Pasific and South-south Countries.
United NationsPublic Service Awards
2004
Anugerah Pembangunan SumberManusia Berhad 2003
bagi Pembangunan SumberManusia Kategori Penyedia Latihan
Efficiency ServiceAward 1999
Anugerah KualitiKetua PengarahPerkhidmatan
Awam 2003
Anugerah PembangunanSumber Manusia
Berhad 2007bagi Pembangunan
Sumber Manusia KategoriPenyedia Latihan
~ Paul J. Meyer
Productivity is never an accident
It is always the result of a commitment to
excellence, intelligent planning & focused effort”
.
.
“
M A L A Y S I A P R O D U C T I V I T Y C O R P O R A T I O N