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• Enterprise Feedback Management https://store.theartofservice.com/the-enterprise-feedback- management-toolkit.html

Enterprise Feedback Management

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Page 1: Enterprise Feedback Management

• Enterprise Feedback Management

https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

Page 2: Enterprise Feedback Management

Customer relationship management Social Media

1 Enterprise Feedback Management software platforms such as Confirmit,

Medallia, and Satmetrix combine internal survey data with trends

identified through Social Media to allow businesses to make more

accurate decisions on which products to supply.

https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

Page 3: Enterprise Feedback Management

Confirmit

1 Confirmit, Inc. is a major worldwide Market Research and enterprise feedback management

(EFM) software provider. The company is headquartered in Oslo, Norway, and also has offices in London, Guildford, New York, San

Francisco, Moscow, Yaroslavl, Vancouver and Cologne. It is a leading provider of software for market research (MR) and enterprise feedback

management with revenue in excess of $45 million USD in its fiscal year 2009. As of 2012,

Confirmit has more than 300 employees worldwide.

https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

Page 4: Enterprise Feedback Management

Medallia

1 Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise

Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech,

and business-to-business (B2B) companies in the United States and

internationally.

https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

Page 5: Enterprise Feedback Management

Enterprise feedback management

1 Enterprise feedback management (EFM) is a system of processes and software that enables organizations to centrally manage deployment of surveys while dispersing authoring

and analysis throughout an organization

https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

Page 6: Enterprise Feedback Management

Customer data management - Background

1 Customer data management, as a term, was coined in the 1990s, pre-

dating the alternative term enterprise feedback management

(EFM)

https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

Page 7: Enterprise Feedback Management

Medallia

1 'Medallia' provides Software-as-a-Service (Software as a service|SaaS) Customer

Experience Management (Customer_experience_management#Custo

mer_Experience_Management|CEM) and Enterprise Feedback Management

(Enterprise_feedback_management|EFM) software and services to hospitality, retail, financial services, high-tech, and business-

to-business (B2b|B2B) companies in the United States and internationally.

https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html

Page 8: Enterprise Feedback Management

Relationship management - Social media

1 Enterprise Feedback Management software platforms such as Confirmit, Medallia, and Net Promoter|Satmetrix

combine internal survey data with trends identified through social

media to allow businesses to make more accurate decisions on which

products to supply.

https://store.theartofservice.com/the-enterprise-feedback-management-toolkit.html