TeleManagementTeleManagement WorldWorldLong Beach, 12Long Beach, 12thth October 2004October 2004

Enterprise Architecture & NGOSS: Implementing TMF Enterprise Architecture & NGOSS: Implementing TMF Models in the Real World to Drive ProfitabilityModels in the Real World to Drive Profitability

Cliff Faurer, TeleManagement ForumCliff Faurer, TeleManagement ForumTechnical Director Technical Director –– NGOSS ProgramNGOSS Program

Alan Burnett, Alan Burnett, PopkinPopkin Software & SystemsSoftware & SystemsSenior ConsultantSenior Consultant

Important TakeawaysImportant TakeawaysNGOSS relies on proven industry best practicesNGOSS covers full lifecycle of stakeholder concernsNGOSS separates problem and solution statement from solution implementationNGOSS uses shared information to improve understanding and communication, which leads to increased interoperability!NGOSS is a model-driven and service oriented style of problem solving!

Relationship of NGOSS ArtifactsRelationship of NGOSS Artifacts

NGOSSUse Cases

Currently Conceptual - NGOSS Knowledge Base processes, extension methodologies for eTOM, SID and NGOSS Contract exploitation.Processes Used

NGOSS Design and lifecycle policies tbd (draft available in J Strassner Policy base Network Management Solutions for the Next Generation)Organisation’s internal policies

Policies Used

To capture the business goals and needs in a form that can be realized with high fidelity by Systems Implementer’s in an acceptable deployment.This methodology uses a Validation Verification AND Testing (VV&T) concept over the full NGOSS Lifecycle.

Stakeholder Goals

To capture and transform a user organisation’s business goal - based on possible existing systems and organization constraints - into a set of artefacts that express the Business Requirement in a complete form that meets the pre conditions for the Systems Phase of the NGOSS Lifecycle. Some of these artifacts may be recorded in the TMF OR the Organisation’s Own Knowledge Base

Primary Goals

TMF Members, suppliers, partners, industry analysts Tertiary Actor(s)

Stakeholders for System, Implementation and Operations TMF Team members

Secondary Actor(s)

Business Analysts and programme managers in user organizationsPrimary Actor(s)

Anyone that is involved with establishing and operating the Business Phase of the NGOSS LifecycleAudience

Very High SummaryLevel

Enterprise: The activities, constraints and artifacts (e.g. business plan) needed to perform the NGOSS Business LifecycleScope

Business Phase – NGOSS LifecycleUse Case Title

CommentaryName of Field

Currently Conceptual - NGOSS Knowledge Base processes, extension methodologies for eTOM, SID and NGOSS Contract exploitation.Processes Used

NGOSS Design and lifecycle policies tbd (draft available in J Strassner Policy base Network Management Solutions for the Next Generation)Organisation’s internal policies

Policies Used

To capture the business goals and needs in a form that can be realized with high fidelity by Systems Implementer’s in an acceptable deployment.This methodology uses a Validation Verification AND Testing (VV&T) concept over the full NGOSS Lifecycle.

Stakeholder Goals

To capture and transform a user organisation’s business goal - based on possible existing systems and organization constraints - into a set of artefacts that express the Business Requirement in a complete form that meets the pre conditions for the Systems Phase of the NGOSS Lifecycle. Some of these artifacts may be recorded in the TMF OR the Organisation’s Own Knowledge Base

Primary Goals

TMF Members, suppliers, partners, industry analysts Tertiary Actor(s)

Stakeholders for System, Implementation and Operations TMF Team members

Secondary Actor(s)

Business Analysts and programme managers in user organizationsPrimary Actor(s)

Anyone that is involved with establishing and operating the Business Phase of the NGOSS LifecycleAudience

Very High SummaryLevel

Enterprise: The activities, constraints and artifacts (e.g. business plan) needed to perform the NGOSS Business LifecycleScope

Business Phase – NGOSS LifecycleUse Case Title

CommentaryName of Field

NGOSS ProcessDescriptions

Operations

Fulfillment Assurance BillingO perationsSupport &Readiness

Customer Relationship Management

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

(Application, Computing and Network)

Enterprise Management

Strategic &EnterprisePlanning

Financial & AssetManagement

Enterprise QualityManagement, Process & ITPlanning & Architecture

Stakeholder & ExternalRelations Management

Brand Management,Market Research &Advertising

Human ResourcesManagement

Disaster Recovery,Security & FraudManagement

Research &Development,TechnologyAcquisition

Strategy, Infrastructure & ProductProductLifecycleManagement

InfrastructureLifecycleManagement

Strategy &Commit

Marketing & Offer Management

Service Development & Management

Resource Development & Management

Supply Chain Development & Management

(Application, Computing and Network)

Customer

NGOSS Policies

PolicySet

PolicyEvent

PolicyGroup

PolicyAction

PolicyCondition

Policy

PolicyStatement

0..n

0..1

0..n

containedPolicySets0..1

PolicyStatement is used by PolicyCondition and PolicyAction subclasses

PolicyEventSet

0..n1 0..n1 {filled in by eventConstraint}

hasEvents

0..n

0..1

0..n

0..1{filled in by executionConstraints}

controlsExecutionOf

PolicyRule 1..n

1..n

1..n

{ordered}

1..n

policyActionInPolicyRule

1..n 1..n1..n 1..n {ordered}

policyConditionInPolicyRule

1..n

1..n

1..n

{filled in by triggerConstraints}1..n

isTriggeredBy

NGOSS Activities

Order Handling

Cr editAuthorization

Order Issuance Order Trackingand Status

PreorderFeasibilityDetermination

Order Completion

Rec eive Pre-OrderFeas ibility Request

Order PlanDev elopment

Order Creation Confirm OrderCompletion w ithCustomer

Report unmetc ommitments orc apabilities

Status Report

CustomerJeopardyNotif ication

Committed DateRe-negotiatio w /Customer

Validate info forAssurance andBilling

CustomerSatisfactionValidation

Conf irm CustomerValue delivery

Billing SatisfactionValidation

Test solution anddemonstrate tocust

Order Cancellation

Order Amendment

Obtain AppropriateApprovals

Advise andNegotiateAcceptable Terms

Order RequestValidation

Is sue Pre-OrderFeasibility Study

Cr editInv estigationDeter mination

Cr editInv estigation

StatusEstablishment andManagement

Manage Customerchanges toA greement Con

Train the customer

Follow up onopt imal CustomerUtilisation

© TeleManagement Forum e TOM Apr il 200 1

TEAM DRAFT

NGOSS Contracts

ImplementContract

SystemContract

DeploymentContract

BusinessContract

1 2

34

ImplementContract

SystemContract

DeploymentContract

BusinessContract

1 2

34

contains

references

references

adjusts

selects

controls

references

interfacesdefined by

referencesdefines

references

LogicalView

PhysicalView

Service DevelopersView

Service Providers View

ImplementationDeployment

Business System

Deployment Capabilities, Constraints & Context

Implementation Capabilities, Constraints & Context

Business Capabilities, Constraints & Context

System Capabilities,Constraints & Context

Iterate withSANRR

Iterate withSANRRNGOSS LifecycleNGOSS Lifecycle

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

NGOSS SANRR MethodNGOSS SANRR Method

1. SCOPE : Define Solution Boundary including Solution Mission, Goals, and High-Level Use Cases

2. ANALYZE: Document existing (legacy) and desired environments with detailed Use Cases, Process Maps, Activities and Policy Lists

3. NORMALIZE: Map current view onto common vocabulary to achieve a “single unified model” (using SID)

4. RATIONALIZE: Examine normalized model for needed changes (Gap Analysis, Replication Analysis, Conflict Analysis). Terminate when no more changes needed

5. RECTIFY: Modify, delete or add functionality (Contractually Specified) to resolve needed changes identified in Step 4. Once complete, cycle to Step 3.

Iterate withSANRR

Iterate withSANRR

NGOSS Lifecycle RolesNGOSS Lifecycle RolesBusiness System

ImplementationDeployment

Customer (1)Service Provider, Access Device (2)Network Infrastructure (2)

Remote Applications (3)

{

Establish Secure Message Exchange Service

{Roles

Select & Order ProductConfigure & Use ServiceStop Service

Notes: - Bold Italic Roles indicate accountability- Following numbers (n) indicate Primary, Secondary or Tertiary Actors- Interactions between Accountability Roles for each View follow

indicated doubled headed black arrows- Use Cases that span one or more Views are constructed as a coordinating Use Case that orchestrates the use of non-spanning Use Cases

CorporateKnowledge

Base

NGOSSKnowledge

Base

Shared

Iterate withSANRR

Iterate withSANRR

Contracts

Iterate withSANRR

Iterate withSANRR

Analyze Analyze –– Business View Use CaseBusiness View Use CaseName: Establish Secure Message Exchange ServiceLevel: Business ViewGoal: Establish a secure message exchange service that provides remote access to information hosted on the home office network. Must support using both the company private network and the public network.Primary Actor: CustomerSecondary Actor: Service Provider, Access Device, Remote Device, Network, Business ApplicationsConstraints: Re-use existing hardware, secure messaging, ease of useGoverning Business Policy: Cost effective, must scale for use by entire workforce, manageable, secure

Analyze Analyze –– Business View Use Case (contd.)Business View Use Case (contd.)

Main Scenario:Select ProductOrder ProductConfigure ServiceActivate ServiceUse Service

AuthenticateMessage encryptedMessage exchangedEnsure message un-tampered en route

Stop Service

Select ProductSelect Product: What’s Possible?: What’s Possible?Virtual

A simulated entityHas its functionality, but it isn’t physically present

PrivateCommunication between devices is “secret”

Devices not participating in the communication are not aware of the private relationship, let alone the contentAddressing and routing must also be private!

NetworkA set of devices (SID Resources) that can communicate using one or more methods

A Network can be made up of routers, PDAs, laptops, printers, and other devices of interest

Thus, privacy is introduced through virtualization

NGOSS Virtual Network Classification HierarchyNGOSS Virtual Network Classification HierarchyVirtualNetwork

VirtualPrivateDialUpNetwork

VirtualLAN VirtualPrivateNetwork

NetworkLayerVPN

OverlayVPN PeerToPeerVPN

Layer2VPN Layer3VPN TunnelVPNIPsecVPN

ClientInitiated NASInitiated

FrameRelayVPN

ATMVPN

DVMRPVPN

L2TPVPN

GREVPN

SharedRouterVPN

DedicatedRouterVPN

MPLSVPN

SwitchedVPN EncryptedVPNs

VirtualRouterVPN

ApplicationLayerVPN

SSLVPN

Analyze Analyze –– Business Flow: Business Flow: Order ProductOrder Product

MarketProduct &Customer

Resource(Application,Computingand Network)

Supplier/Partner

Service

Customerrequests SPoffering

Customer InterfaceManagement Customer Interface

ManagementCustomer InterfaceManagement

Selling

CustomerRequestReceived

CustomerOrderConfirmed

S/P RequisitionManagement

ExternalComponentRequested

ResourceProvisioning

ResourceProvisioning

ResourceProvisioning

ServiceConfiguration &Activation

ResourceAllocated

ServiceConfiguration &Activation

External Supplier required

ResourceAllocationrequested

ServiceConfiguration &Activation

InternalWork OrderInitiated

ServiceConfiguration &Activation

Internal ResourceProvisioningCompleted

ResourceActivationrequested

OrderHandling

Customer OrderInitiated

Design Requested

Order Handling

Design Completed

Design Confirmationby Engineeringrequested

OrderHandling

InternalService OrderInitiated

DesignAccepted byCustomer

Retention &Loyalty

PriorityRequested

Priority Advised

External OrderIssued

Service Detailsfor Assurance

Service Detailsfor Billing

ServiceConfiguration &Activation

ResourceActivated

S/P Requisition Management

External ResourceActivated

Order Handling

Service Activated

Completion advisedto Customer

OrderCompletionNotification

ExternalResourceActivated

MarketProduct &Customer

Resource(Application,Computingand Network)

Supplier/Partner

Service

Customerrequests SPoffering

Customer InterfaceManagement Customer Interface

ManagementCustomer InterfaceManagement

Selling

CustomerRequestReceived

CustomerOrderConfirmed

S/P RequisitionManagement

ExternalComponentRequested

ResourceProvisioning

ResourceProvisioning

ResourceProvisioning

ServiceConfiguration &Activation

ResourceAllocated

ServiceConfiguration &Activation

External Supplier required

ResourceAllocationrequested

ServiceConfiguration &Activation

InternalWork OrderInitiated

ServiceConfiguration &Activation

Internal ResourceProvisioningCompleted

ResourceActivationrequested

OrderHandling

Customer OrderInitiated

Design Requested

Order Handling

Design Completed

Design Confirmationby Engineeringrequested

OrderHandling

InternalService OrderInitiated

DesignAccepted byCustomer

Retention &Loyalty

PriorityRequested

Priority Advised

External OrderIssued

Service Detailsfor Assurance

Service Detailsfor Billing

ServiceConfiguration &Activation

ResourceActivated

S/P Requisition Management

External ResourceActivated

Order Handling

Service Activated

Completion advisedto Customer

OrderCompletionNotification

ExternalResourceActivated

Analyze Analyze –– Business PoliciesBusiness Policies

Product PricingProduct Bundling of ServicesSecurity Policies

User Authentication – verify user identityData Confidentiality – protect messagesNon-Repudiation – verify message source

Service Level AgreementClass of Service, Quality of Service

Service Configuration RolesAdministrator, Installer, Technician

Analyze Analyze –– Business ActivitiesBusiness Activities

OPS 2-2 Configure & Activate the Service (SM&O–F) L3:Design Solution – provide a system architecture which complies to a particular customer requirementAllocate Specific Resources to Services – issue identifiers for new services and to manage identifier pools for servicesTrack & Manage Work Orders – launch all the operational tasks needed to satisfy each solution requirementImplement & Configure Service – Deliver a final configuration, which is optimal for customer service requirementsTest Service End-to-End – Ensure all components are operational, and that the service is working to agreed levels before its activation for the customerActivate Service – Trigger the end-to-end activation/deactivation of all installed elements

Normalize Normalize –– Business Information ConceptsBusiness Information ConceptsShared Information & Data (SID)Shared Information & Data (SID)

Customer = Person or Organization that acquires Products and Services (Role)Product Offering = Presentation of Product Spec to Marketplace for sale at a Product Offering PriceProduct Order = End User originated RequestProduct = Product Offering procured by Customer through an Agreement with the Service Provider and Realized as Services and ResourcesService = VPN is an example of a Customer Facing ServiceResource = All entities that are inherently manageable and are used to assemble a Product

Rationalize Rationalize –– Gap AnalysisGap Analysis

• Gap 1: Need to support both Internet and private network

• Gap 2: New service must increase file transfer speed and reliability

• Gap 3: New service must support participating in video conferences using laptop and VoIP when available

• Gap 4: Solution must be competitively priced with existing service

Rectify Rectify –– Product OfferingsProduct Offerings

Public Dialup – low reliability, low service quality

Dedicated Leased Line – requires fixed remote location, neither flexible nor cost effective

Virtual Private Network – works over Internet and dedicated network (fixed and wireless), flexible, cost effective

NGOSS SID Contract ModelNGOSS SID Contract Model

Business Contract Restriction

Policy Condition Time Period

OAM Business Philosophy Details

Mgmt Info Obtained Details Mgmt Method

Used Details

Business Benefits

Business Goal

Business Activity

Party Role

Business Context

Business Capabilities

Common OAM Business Concepts

Management Info

Management Method Entity

Role

Business Process

Policy Rule

Involved Party Roles

Party Role Delegates To

Business Contract

Specifies Business Contract

Provides

Requires

Has Business Goals

Relates To Business Activities

Defines Business Contract

Party Role Has Restricted Usage

Has Business Context

Has Business Capabilities

Has Business Limitations

Defines OAM Business Philosophy Used

Defines Mgmt Info ObtainedDefines Mgmt Method Used

Has Stakeholder Limitations

Implements Behavior

Governs Contract

Business Contract Composite

Has Business Contracts

Business Contract Atomic

EntityBusiness Contract Spec

Business Obligations

Business Contract Limitations

Business View Models: Product OfferingBusiness View Models: Product Offering

ProdSpecMadeAvailableAs

SimpleProductOffering

ProductSpec ification(f ro m Product Spe ci fi cati on ABE)

0..n 0..n0..n

ProdSpecReferences

0..n

BundledProductOffering

ProductOfferingPricecurrencyTypevalidFor : TimePeriod

ProductCatalog(f rom Product Of feri ng ABE)

Dist ributionChannel(from Sales Channel ABE) 0..n 0..n0..n 0..nProdCatalogAvailableVia

MarketStrategy(f ro m M arke t Strategy & Pl an ABE)

MarketSegment(f rom Mark et Segment ABE)

ProductOfferingidnamedescriptionvalidFor : TimePeriodstatus

1 0..n1 0..n

0..n

0..n

0..n

0..n

BundledProdOfferComprisedOf

0..n

0..1

0..n

0..1

ProdOfferValuedByPrice

0..n

0..n

0..n

0..n

ProdOfferingPublicizedIn

0..n

0..n

0..n

0..n

ProdOfferingProvidedBy

0..n

0..n

0..n

0..n ProdOfferingSupportedBy

0..n

0..n

0..n

0..n

ProdOfferingTargetedTo

Location(f rom Location ABE)

0..n

0..n

0..n

0..n

ProdSpecAvailableIn

To Create World-Wide Roamer Offering Bundle

Assemble Product using: Router, Connection (Circuit) and Remote User basic offerings

Being sold through Outside Sales Channels & Inside Sales Partners

From the Standard VPN Spec:RoutersConnections (Circuits)Users

Available at specified locations World-Wide

At a very attractive Price!

New Customers only

To capture market share!

1. Define the Business(Leadership Team,

Business Process Engineers)

2. Architect the Business(Enterprise IT Architects)

3. Implement the Business(Development Org.)

4. Execute the Business(Operations)

BusinessContract

1

‘‘Morph’ the ContractMorph’ the Contract

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

CHALLENGE

So What’s the Value of a Solution Developed using So What’s the Value of a Solution Developed using the NGOSS Approach?the NGOSS Approach?

The knowledge about:Information Model common to all views of SolutionDefinition of the Problem

Business ScopeBusiness Use CaseBusiness Processes, Policies and ActivitiesBusiness Contract(s)

Design of SolutionSystems Use CaseSystems Processes, Policies and ActivitiesSystems Contract(s)

Linkage of Definition to Design to Implementation to Deployment

It’s all about the KNOWLEDGE BASE andIntelligent Problem Solving!!!

Using Tools with NGOSSUsing Tools with NGOSS

Alan BurnettAlan BurnettPopkin SoftwarePopkin Software

AlanAlan.Burnett@popkin.com.Burnett@popkin.com

Long Beach TMWLong Beach TMWLong Beach TMW

THE PROBLEMTHE PROBLEM

How to effectively harness and use information that is produced and consumed by the NGOSS

Lifecycle?

THE SOLUTIONTHE SOLUTION

By using a tool or set of tools that facilitates data collection, enables artifact reuse, and

fosters effective cross-domain analysis capability.

WHY TOOL SUPPORT?WHY TOOL SUPPORT?To bring the information alive …. (useful, usable and used)

Ability to store and integrate graphical models and textual material in one place

Ability to share and navigate the information (but define and store only once)

Improved quality, currency and completeness of informationAbility to analyze across domains and business areasEnables improved communication between all stakeholders

Common vocabularyBusiness, IT and other audiences

In short …. to deliver the benefits …information + NGOSS + tool support = an enterprise asset

VPN EXAMPLEVPN EXAMPLE- Collect, import, and classify information from stakeholders

- Create relationships between disparate entities

- Produce customized reports to perform focused analysis

- Perform more sophisticated analysis through visual enterprise models

Collect Information From Stakeholders Collect Information From Stakeholders

Subject matter experts and non-technical users can import information from various sources

into the tool through MS Excel

LogicalView

PhysicalView

Service DevelopersView

Service Providers View

ImplementationDeployment

Business System

Deployment Capabilities, Constraints & Context

Implementation Capabilities, Constraints & Context

Business Capabilities, Constraints & Context

System Capabilities,Constraints & Context

Iterate withSANRR

Iterate withSANRR

Store/Classify/Retrieve informationStore/Classify/Retrieve informationthrough NGOSS Frameworkthrough NGOSS Framework

CorporateKnowledge

Base

NGOSSKnowledge

BaseShared

Access NGOSS Reference Models through Access NGOSS Reference Models through framework (eTOM) framework (eTOM)

Customer

Enterprise Management

Enterprise Quality Mgmt, Process & IT Planning & Arch.Process Arch.Management

& Support

Info SystemsStrategy &Planning

KnowledgeManagement

Stakeholder & External Relations ManagementPR & Comm.

RelationsManagement

RegulatoryManagement

ShareholderRelations

Management

LegalManagement

Human Resources ManagementEmployee& Labor

Relations

WorkforceStrategy

WorkforceDevelopment

HR Policies& Practices

Disaster Recovery, Security & Fraud ManagementFraud

Management

Disaster Recovery & Contingency

PlanningSecurity

Management

Financial & Asset ManagementFinancial

ManagementProcurementManagement

Real EstateManagement

Strategic & Enterprise Planning Strategic &Business Planning

BusinessDevelopment

EnterpriseArchitecture

Planning

GroupEnterprise

ManagementResearch &

DevelopmentTechnologyAcquisition

Research & Development & Technology Acquisition

Brand Management, Market Research & AdvertisingMarket

Research &Analysis

BrandManagement

AdvertisingEnterprise

QualityManagement

Service Development & Management

Resource Development & Management

Supply Chain Development & Management

Marketing & Offer Management

Infrastructure Lifecycle Management

Product Lifecycle Management

Strategy & Commit

Strategy, Infrastructure & Product

Supply Chain Strategy & Policy

Supply Chain Planning

& Commitment

Supply Chain Development & Change

Management

Supply Chain CapabilityAvailability

Service Planning & Commitment

Service Strategy &

Policy

Service &OperationsCapabilityDelivery

Service Development &

Retirement

Resource &Operations CapabilityDelivery

Resource &Technology

Strategy & Policy

Resource &Technology

Plan & Commitment

Resource Development

Product Development & Retirement

Product & OfferPortfolio

CapabilityDelivery

Product & OfferPortfolio Strategy,Policy & Planning

MarketingCapabilityDelivery

Product & OfferBusiness

Planning &Commitment

CRMCapabilityDelivery

MarketStrategy &

Policy

Sales & ChannelDevelopment

Marketing Communications

& Promotion

Operations

Fulfillment Assurance BillingOperations Support & ReadinessCustomer RelationshipManagement

Service Management & Operations

Resource Management & Operations

Supplier/Partner Relationship Management

ServiceConfiguration & Activation

ServiceProblem

Management

Service QualityManagement

Service & Specific Instance

Rating

SM&OSupport & Readiness

Supplier/Partner Interface Management

S/P Buying

S/P Purchase Order

Management

S/P Problem Reporting &Management

S/P PerformanceManagement

S/P Settlements & Billing

ManagementS/PRM

Support &Readiness

ResourceProvisioning

ResourceTrouble

Management

Retention & Loyalty

Customer Interface Management

Billing & Collections

Management

CustomerQoS / SLA

Management

ProblemHandling

Selling

Order Handling

MarketingFulfillmentResponse

CRMSupport & Readiness

Resource Data Collection & Processing

ResourcePerformanceManagementRM&O

Support & Readiness

Access NGOSS Reference Models through framework (SID) Access NGOSS Reference Models through framework (SID)

Product

Market / SalesMarket Strategy & Plan

Market Segment

Marketing Campaign

Competitor

Contact/Lead/Prospect

Sales Statistic Sales Channel

Product

Product Specification Product Offering

Strategic Product Portfolio Plan Product Performance

Product Usage Statistic

CustomerCustomer

Customer Interaction

Customer Order

Customer Statistic

Customer Problem

Customer SLA

ServiceService

Service Specification

Service Applications

Service Configuration

Service Performance

Service Usage

Resource

Supplier / PartnerSupplier/Partner

S/P Plan

S/P Interaction

S/P Product

S/P Order

S/P SLA

Enterprise Common BusinessParty

Location

Business Interaction

Policy Agreement

Applied Customer Billing Rate

Customer Bill

Customer Bill Collection

Customer Bill Inquiry

Service Strategy & Plan

Service Trouble Service Test

Resource

Resource Specification

Resource Topology

Resource Configuration

Resource Performance

Resource Usage

Resource Strategy & Plan

Resource Trouble Resource Test

S/P Problem

S/P Statistic

S/P Bill Inquiry

S/P Payment

S/P Performance S/P Bill

(Under Construction)

Product

Market / SalesMarket Strategy & Plan

Market Segment

Marketing Campaign

Competitor

Contact/Lead/Prospect

Sales Statistic Sales Channel

Product

Product Specification Product Offering

Strategic Product Portfolio Plan Product Performance

Product Usage Statistic

CustomerCustomer

Customer Interaction

Customer Order

Customer Statistic

Customer Problem

Customer SLA

ServiceService

Service Specification

Service Applications

Service Configuration

Service Performance

Service Usage

Resource

Supplier / PartnerSupplier/Partner

S/P Plan

S/P Interaction

S/P Product

S/P Order

S/P SLA

Enterprise Common BusinessParty

Location

Business Interaction

Policy Agreement

Applied Customer Billing Rate

Customer Bill

Customer Bill Collection

Customer Bill Inquiry

Service Strategy & Plan

Service Trouble Service Test

Resource

Resource Specification

Resource Topology

Resource Configuration

Resource Performance

Resource Usage

Resource Strategy & Plan

Resource Trouble Resource Test

S/P Problem

S/P Statistic

S/P Bill Inquiry

S/P Payment

S/P Performance S/P Bill

(Under Construction)

Access process models through frameworkAccess process models through framework

NGOSS Use Case Template (view 1)NGOSS Use Case Template (view 1)

Reference any internal or external document (i.e. web page, word

doc) through interface

NGOSS Use Case Template (view 2)NGOSS Use Case Template (view 2)

Store/view relationships to other artifacts through

interface

NGOSS Contract Template (view 1)NGOSS Contract Template (view 1)

NGOSS Contract Template (view 2)NGOSS Contract Template (view 2)

Users can link project specific contracts to

industry standard eTOM processes

Create / analyze enterprise relationships through Create / analyze enterprise relationships through matrix browsermatrix browser

Use standard NGOSS matrices or create your own matrices to capture

custom relationships

Click on a cell to store a relationship, or use the global matrix view to perform gap analysis

Create Create adhocadhoc, targeted reports through , targeted reports through Report GeneratorReport Generator

Perform analysis through HTML ReportingPerform analysis through HTML Reporting

Perform advanced analysis through Enterprise ExplorerPerform advanced analysis through Enterprise Explorer

Identify global “touchpoints” for a given

Use Case

Perform advanced analysis through Enterprise ExplorerPerform advanced analysis through Enterprise Explorer

Thank You!Thank You!