The Business Challenge. Provide customers seamless access to world leading scientific, scholarly, professional and educational content through a new business entity, formed by the merger of leading publishers, each with its own focus area. The Solution. Unisys Digital Workplace Services, including service desk, field engineering services, request management, desktop management services to an expanded end user base of ~10,000; implemented ServiceNow ® , a scalable cloud-based service management portal through which geographically dispersed users can view role based, personalized services with visibility into operational metrics. Results and Benefits. • Achieved a globally consistent end user experience that enables employees to work cohesively and present a single face to customers • Enhanced employee productivity and user experience • Improved resolution times • Reduced support costs Enhancing Staff Productivity, Ensuring Service Continuity and Reinforcing a Unified Corporate Image to Serve the Needs of Academic Researchers and Professionals Success Story Printed in the United States of America 09/18 18-0524 For more information visit www.unisys.com © 2018 Unisys Corporation. All rights reserved. Unisys and other Unisys product and service names mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. All other trademarks referenced herein are the property of their respective owners.

Enhancing Staff Productivity, Ensuring Service Continuity and ......• Enhanced employee productivity and user experience • Improved resolution times • Reduced support costs Enhancing

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Page 1: Enhancing Staff Productivity, Ensuring Service Continuity and ......• Enhanced employee productivity and user experience • Improved resolution times • Reduced support costs Enhancing

The Business Challenge.Provide customers seamless access to world leading scientific, scholarly, professional and educational content through a new business entity, formed by the merger of leading publishers, each with its own focus area.

The Solution.Unisys Digital Workplace Services, including service desk, field engineering services, request management, desktop management services to an expanded end user base of ~10,000; implemented ServiceNow®, a scalable cloud-based service management portal through which geographically dispersed users can view role based,

personalized services with visibility into operational metrics.

Results and Benefits.• Achieved a globally consistent end user experience that enables employees to work

cohesively and present a single face to customers

• Enhanced employee productivity and user experience

• Improved resolution times

• Reduced support costs

Enhancing Staff Productivity, Ensuring Service Continuity and Reinforcing a Unified Corporate Image to Serve the Needs of Academic Researchers and Professionals

Success Story

Printed in the United States of America 09/18 18-0524

For more information visit www.unisys.com

Unisys and other Unisys product and service names mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. All other trademarks referenced herein are the property of their respective owners.