We’re a leading Business Contact Centre, assisting our clients in Service Delivery, E-commerce assistance, Inbound – Outbound sales, Merchant Acquisition, SKU uploading, First order training, Catalog Enrichment.

Power your business with all the features of our best-in-class service

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FOR BUYER & SELLERS

MARKETPLACEEXPERIENCE

ENHANCING

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About Thot Networks

Thot Networks is an end-to-end ecommerce options & solutions service provider organization situated in Noida, India. Whether you are a Fortune 500 company with operations & services across time-zones, a mid-sized

organization looking to scale up to the next echelon, or a small business keen to make a mark in a competitive & dynamic market, you can count on Thot Networks to be your growth partner. We assist hundreds of online shops to make sure they are profitable on internet by taking advantage of our in-depth information of the market .We as Thot

Networks are a professional back office, BPO and IT enabled service providing & support mechanism.

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Thot Networks helps global businesses build their online presence for success by working with SMB’s across multiple regions with -

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SERVICE OFFERINGS

Catalog Content management

Product DataFeed Submission

Catalog ConversionServices

Web Content Production

Catalog Building& Indexing Product Data Entry Services

Bulk Product Upload Ecommerce Consulting

Customer Service Taxonomy

24YOUR OUTSOURCING PARTNER

CATALOG CONTENT MANAGEMENT

Creating responsive store to access it fromall devices (Web & Phone)

Provide solution for organizations to consolidatedata into a single source of truth for all customers,suppliers, processes, and policies.

Setting up MDM (Master Data Management)

25YOUR OUTSOURCING PARTNER

CATALOG CONVERSION SERVICES

Applying sophisticated marketing functionalityto the web sales channel.

Planning, designing and operating of Internetsales channel, ensure online presence.

Constant improving online store, reducingmarketing spend, and optimizing selling costs.

26YOUR OUTSOURCING PARTNER

PRODUCT DATA FEED SUBMISSION

• Extraction or perhaps creationof the item data feed

• Updates and also submitting ofweb data feeds

• Ongoing optimization and also adjustingof product information RSS feeds

• Formatting of the item data feed to therequirements of the shopping listings

• Strategic optimization of eachand every product data feed

• A committed account consultant toensure customized service and interest

• An evaluation of company’s productdata, site and sales objectives

• A designed optimizationstrategy and routine

27YOUR OUTSOURCING PARTNER

WEB CONTENT PRODUCTION

• Understanding and executing defined business objectives and requirements, using organization skills, systems and defined processes to post content to the web and identify potential business or technology issues with requests.

• Experienced content writers with experience over1 Lakh+ products to achieve stringent deadlines.

• Working with Business Analysts/Production Analysts and Web Content Producers on more complex projects.

28YOUR OUTSOURCING PARTNER

CATALOG BUILDING & INDEXING

• Team of experienced, trained and talented catalogbuilding experts who have expertise in buildingonline catalogs from scratch

• Category indexing and placing the products till the last level of category to provide end customer the list of required products only

• Customized catalog based on your requirements

• Extensive quality and accuracy checks to insure correct indexing and search

• Easily accessible indexed catalog

29YOUR OUTSOURCING PARTNER

PRODUCT DATA ENTRY SERVICES

Product uploading and displayingin the optimal way, so that they

are easy to find and havehigh-quality content

Support timely and efficientservice for Sellers and Merchant

Services teams; serving as first pointof escalation

Work closely with the MerchantServices team and other Onboarding

teams to share knowledge &best practice

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BULK PRODUCT UPLOAD

Expertise to work on multiple CRMCapacity and expertise to bulkupload of the products

Transferring data from multiplesources to the template

Stringent quality checks to ensure theall the parameters and avoid data

misplace/loss

211YOUR OUTSOURCING PARTNER

ECOMMERCE CONSULTING

• Research on targeted markets, competitors, marketing strategies to a deliver a concise report

• Exhibits facts and figures to unearth information about current market trends

• Providing 360-degree solutions to make a business thrive in the e-commerce space

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CUSTOMER SERVICE

EXCEED YOUR CUSTOMER'S EXPECTATIONS. IF YOU DO, THEY'LL COME BACK OVER AND OVER.GIVE THEM WHAT THEY WANT - AND A LITTLE MORE.

Customer service center to process inquiriesregarding delivery date, returns andexchanges and complaints

24x7 support to ensure smooth running of business

Delivering personalized customerexperiences—in the contact center, insocial media and on your website

Social-customerservice

Customerservice

Customer-careanalytics

Customer complaintresolution & Feedback

Sales (cross sellingand up selling)

Loyalty programmanagement

B2B and B2Ccollection

Technical helpdesk Specialty helpdesk

OUR CUSTOMER CARE OFFERINGS INCLUDE

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TAXONOMY SERVICESThot Networks specializes in developing precise and best in class taxonomies covering a wide variety of domains. Our

methodologies include leveraging taxonomy development experts with domain research and customer feedback to develop vocabularies that offer a clear knowledge representation and better search results

• Library Portal - Implementation of taxonomy in CMS, enterprise search, big data, textual analytics, data mining, digital asset management, e-commerce and enterprise asset management

• Ontology - Developing a hierarchical structure showcasing the relationships among categories and classification principle

• Information Architecture - Providing advisory services for developing a robust Information Strategy that enables streamlined creation and management of your information assets

• Content Tagging - Generating XML tags to make content more discoverable via advanced search capabilities.

• Taxonomy Mappings - Tranquil switching data set from one classification system or taxonomy to another or from one category system to another

• Library Portal - Implementation

• Ontology - Developing a • Content Tagging - Generating XML

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WHY THOTYou put your heart and also soul in the development of good quality products and developing an e-commerce store to advertise them. However

the volume of sales that is being manufactured & showcased is inadequate. What next? How would you advertise your product or service to expand customer reach as well as boost brand consciousness? Take into consideration the vast online marketplaces available on the internet.

Thot Networks with its primary focus on bestowing excellent quality end to end ecommerce solutions & has also successfully accomplished a considerable amount of web design and development services for clients, who belong to different genres. Thus we serve as a one stop service

provider for all your ecommerce and web related needs.

• What might make us distinct?

• Our strategy makes handling yourprocess a distinctive experience

• We Deliver – In time! Anytime!Every time

• Our team is a cohesive workforcewith unified target

• An established track record

• Functionality to handle mostcomplicated of tasks

• Focused approach towards clientsatisfaction through their customers

• Technical knowledge and widestrange of expertise in services & support

To unravel how you may improve your own efficiency with Thot Networks and also obtain the optimal productivity &delivery beyond the expectations of your customers. All these services are available as a cost-effective venture with us.

214YOUR OUTSOURCING PARTNER

WHY THOT

• Stringent quality approach

• 1:10 ratio for quality analyst

• Adhering to 97% quality threshold

• 98.9% service level adherence

• Detailed report shared on Daily, weekly,monthly, quarterly & annually basis

• Continuously exchange innovative ideas on thebasis of daily work to improve on AHT and quality

THERE IS NO BEST BUT ONLY BETTER

An attitude and outlook which is at the very core of our belief system and based in the idea that there is no best, only better. This idea inspires us to constantly push the envelope in our search for excellence.

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A LEADING ECOMMERCE COMPANY

Challenges Solutions Result/Benefits

• Un-organized process

• Quality Issues

• High AHT

• High cost of resources & tools per country & repeat efforts

• High Complaints from customer

• Unrelated/scattered searches

• No Customer feedback system

• Created process document and got it approved from client

• Already have a fixed quality approach to curb on quality issues

• Included formulas and macros to control high AHT

• Did root cause analysis to find more convenient & cost-effective ways

• Curbed on customer complaints by our existing quality approach

• Proper indexing to provide specific product results

• Introduced customer feedback process

• 15% increase in quality

• 18% decrease in AHT

• 7% cost have been saved annually

• 27% decrease in customer complaints

• 99% tasks delivered on time

• 14% increased in customer satisfaction