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Enhancing Communication & Connections: Building the Foundation for a Community's Engagement & Empowerment Kim Anderson, CEO, Families First Tahmida Shamsuddin, Director Neighborhood Nexus, The Community Foundation for Greater Atlanta

Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

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Digital Strategy for Community Foundations and Mission-Driven Local Organizations, April 4-6

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Page 1: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Enhancing Communication &

Connections: Building the Foundation

for a Community's Engagement &

Empowerment

Kim Anderson, CEO, Families First

Tahmida Shamsuddin, Director – Neighborhood Nexus,

The Community Foundation for Greater Atlanta

Page 2: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

The Community Foundation

for Greater Atlanta

• One of the nation’s top 25 community foundations

• Assets: Estimated at $755 million

• Gifts: $104 million given to The Community Foundation in gifts to new and existing funds in 2012

• Grantmaking: $95 million distributed to approximately 2,000 nonprofit and faith-based organizations

• VisionTo be the most trusted resource for growing philanthropy to improve communities throughout the Atlanta region.

• MissionThe Community Foundation for Greater Atlanta strengthens our region by providing quality services to donors and innovative leadership on community issues.

Page 3: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Goals

• Engage philanthropistsProvide personalized philanthropic services to individuals and families interested in making a long-term, positive impact in the community through their giving.

• Strengthen the region’s nonprofitsSupport nonprofits through grants and educational opportunities, strengthening their ability to make an impact on critical issues in the region.

• Advance public willLead and participate in collaborative efforts to provide solutions to community problems, often partnering with other funders, nonprofits and individual donors.

• Practice organizational excellenceRemain a trusted steward of a long-term charitable resource that for more than 60 years has served donors and benefited nonprofits and communities.

Values: learning, leadership and transparency

Connect passion with purpose.

Page 4: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Community Leadership

• Goals 2 and 3 both lead to

Community Leadership programs

• Neighborhood Fund

• 20 years of grassroots grant

making

• Connecting people, changing

communities

• Neighborhood Nexus

• Online community information

system that empowers Metro

Atlantans to make information-

based decisions

Page 5: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Neighborhood Fund

• 20 Years of Small Grants for

Neighborhoods

• 665 Grants Allocated

• 17 Counties in which Grants

Have Been Made

• $2.7 million Total of Monetary

Awards

• 225 Number of Residents

Receiving Leadership Training

Page 6: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Neighborhood Nexus

• The Neighborhood Nexus database houses 500 categories of demographic indicators – and is growing.

• Data from the U.S. Census is cross-referenced with state information from sources such as the Department of Education and Department of Public Health

• Data is aggregated in “quality of life” categories that initially include health, wealth, and wisdom (education) that are relevant to community decision-makers.

• The data is accessible to anyone through the Neighborhood Nexus website (NeighborhoodNexus.org) 24/7 and provides community analytics through tools such as “Weave” and mapping that allow the data to be sorted down to the neighborhood (census track) level.

• Neighborhood Nexus reverses the relationship of time looking for data versus analyzing it so that the preponderance of time can be used for analysis, where good decisions are made.

Page 7: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Core Partnership

Page 8: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Two Sides of the Story

• Neighborhood Nexus

• A data-heavy site

• New data coming online

all the time

• Data doesn't always tell

the whole story

• Neighborhood Corner

• Combines pictures,

videos, documents with

hard data

• Allows other side of the

story to be told

8

Neighborhoods need information about themselves to determine their

interests and take innovative action.

Need for new tools: User friendly process to identify and address

neighborhood challenges and assets in a creative and dynamic way.

Page 9: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Knight Foundation Support

• Two great tools

• Community Information Challenge Grant to build

Neighborhood Corner, a web platform for communities

to post blogs, videos and other qualitative information

on the Neighborhood Nexus website.

• Community Information Toolkit

Page 10: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Three Step Process

• Community Information Toolkit is the community engagement process

• Neighborhood Nexus is the data collection site communities will use during the engagement process

• Neighborhood Corner is the space where the information gathered will be hosted on a website

Page 11: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Five Pilot Communities

• NPU-V/Eco-Action group, championed by Annie E. Casey Foundation’s Atlanta Civic Site

• Fayette County, championed by Fayette FACTOR (Fayette Alliance Coordinating Teamwork, Outreach and Resources)

• Adamsville (NPU-H), championed by Adamsville Business & Community Partnerships (ABC Partnership)

• Edgewood community, championed by Families First (Organized Neighbors of Edgewood)

• Norcross Mobile Home community (Latino group) championed by Families First

Page 12: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Incentives for the

Communities

• Up to $2,500 (for stipends, food, materials, honorariums, etc)

• Community Information Toolkit outputs (visioning plan; scorecard, implementation strategy; action plan that can be used for fundraising)

• Training and community coaching in using the website and data for decision making

• Invitation to the 2012 Neighborhood Summit to present the community’s experience and benefits of participating in Neighborhood Corner

• Exposure through Neighborhood Nexus marketing and community outreach

Page 13: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

13

Page 14: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Anticipated Outcome

• Residents post stories, pictures and videos about

neighborhood conditions, assets

• Neighborhoods design plans to take concrete action

on key issues

• Neighborhoods discuss ideas and information and

learn from one another about innovative strategies

for change

Page 15: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Success Measure

• 25 total posts from 5 pilot communities

• 25 additional posts from outside the pilot communities

• 3 out of the 5 pilot communities will demonstrate progress toward the goals they established for themselves

• 200+ hits per month to the Neighborhood Corner website since the launch

• 100+ additions to the newsletter distribution list

Page 16: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

MISSION AND VISION

• Mission: “To ensure the success of children in

jeopardy by empowering families”

• Vision: “A community where all children and

families flourish.”

• Served 38,040 in FY 2011-2012

Page 17: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

Purpose and impact

“We work to create communities

where all children have the

opportunity to succeed, flourish

and give back.”

Page 18: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

OUR SOLUTIONS

Our solutions focus on three impact areas

necessary for child well-being and family self-

sufficiency.

Child & Youth Permanency

• Adoption

• Post Adoption Services

• Foster Care

• Residential Living

• Permanency Connections

Healthy Families & Relationships

• Counseling, Connections and Support

• Effective and Nurturing Parenting

• Healthy Babies, Healthy Moms

• School Success

Family Sustainability & Empowerment

• Transitional and Supporttive Housing

• Community Support

• Ways to Work

Page 19: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

PRIORITY 1

Lead a Cultural Transformation to Galvanize

Community Responsibility for All Children

To raise & solidify the village we must re-imagine

relationships within communities, engage immobilized

people, forging new networks generating a positive

impact in peoples’ lives.

Page 20: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

TOOLKIT

Toolkit serves as a catalyst for community engagement

which is essential to galvanize community and achieve

social change.

Page 21: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

EDGEWOOD COMMUNITY

• Median income-$38,192

• 21% of households with children (down from 45%)

• 11% single parents (down from 30%)

• 16% no HS diploma; 33% w/at least BS

• 8.75% unemployment; 29% w/income less than $1,251/mo.

• 34% white, 59% black or African American, and 3% of the

population Hispanic or Latino

Page 22: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

NORCROSS MOBILE HOME PARK

• In Gwinnett County, suburb of Atlanta; one of fastest growing counties in US with median income of $60,533

• Norcross population 9,100; median income-$43,000

• 40.8% white, 19.8% black or African American, and 39.4% of the population Hispanic or Latino

• Mobile Home Park-225 Latino and Hispanic Families

• 100% children receive free or reduced lunch

• Average education of parents is 4th grade

• All mothers are unemployed

Page 23: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

TOOLKIT IN EDGEWOOD

• 56 participants

• Diverse participation

• Different participants in each session

• Strictly applied tools, including Community

Information Scorecard, Checklist and Scavenger

Hunt

Community Strategy-Cultural education event

for youth

Page 24: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

TOOLKIT IN NORCORSS MOBILE HOME

• 100 attended orientation

• 40 attended all three sessions

• Scavenger Hunt questions and all materials translated in Spanish

• Modified application to address literacy levels and limited knowledge of community resources:

• 2 groups used computer

• 1 group used Mundo newspaper

• 1 group used phone book

• 1 group used “word of mouth”

• “Word of mouth” completed first

Community Strategy-Development of Resource Guide

Page 25: Enhancing Communication & Connections, by Kim E. Anderson and Tahmida Shamsuddin

LESSON LEARNED

• Share ownership of project with community leaders from beginning

• Scavenger Hunt too long; questions not always relevant

• Computer skills and literacy may skew results

• Modification necessary to facilitate participation and to address culture and language differences

• Consistent engagement through all sessions important

• Survey completion is an unwelcomed, isolated experience

• Toolkit design must address ethnic and cultural differences and literacy

• Funding to plan and implement ideas and strategies that derive from sessions is essential

• Toolkit must align with community, leaders and participants long term strategies and goals