English National Opera ENO Baylis Administrator Candidate Pack · English National Opera Candidate Pack 8 When you join us at ENO, we’ll provide you with an in-depth induction that

English National Opera

ENO Baylis Administrator

Candidate Pack

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Your journey starts here...

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English National Opera Candidate Pack

Wel

com

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An introductionfrom our Chief Executive

I’m Stuart Murphy and welcome toEnglish National Opera.

At ENO there are a few values welive by– we strive to be world class ineverything we do – in what we performon stage, how we treat our customersand how we treat one another insidethe company.

The thing that connects us all is thatwe are here to make world-class operafor anyone.

We sing in English, and our home is theLondon Coliseum – the largest theatrein the West End of London, designed asa people’s palace of entertainment.Wetake our commitment to offer accessiblepricing seriously, with tickets starting atjust £12.

We have an extensive learning andparticipation programme at the heartof our company, called ENO Baylis andwe offer training, coaching, mentoringand professional development notonly to our performers and to the nextgeneration of musical talent, but to allof our staff.

We are fair, honest, transparent andput a premium on excellence – so if youlove creating, imagining, supportingbrilliant musical and theatricalendeavour, there are few places in theworld that offer the scope of what weoffer here.

On behalf of all of us, I hope thatonce you have read this candidateinformation pack, you will considerapplying for this position. We lookforward to receiving yourapplication.

Very best wishes,

Stuart Murphy, ChiefExecutive

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English National Opera exists foreveryone, creating new experiences withopera that inspires, nurtures creativityand makes a difference. Our vision isfor lives changed through opera.

We take a fresh inspiring approachto opera to reflect the diversity of ourculture.

We believe that opera is a living art formable to connect to people from all partsof our society. We collaborate with arange of artists and art forms as part ofour commitment to the future of the artform. We sing in English, as we believeit enhances the emotional connectionbetween performers and audiences.

We encourage creativity throughoutthe company and our commitment tothe future of opera provides a platformto develop outstanding careers.

We are a world-class national companyrecognised internationally for thestandard of our work. We nurture talentacross the entire company includinga platform for young singers to startand then develop global careers.

We connect to audiences throughinspiring, accessible, world-class operaand stimulating, creative participationprogrammes.

We create our productions for thewidest possible audiences and aim tointroduce completely new audiencesto the magic of opera whether atthe London Coliseum, outside of ourtheatrical home or internationally.

We make our productions accessibleby offering a large proportion of ticketsat affordable prices, and through ourattendance schemes.A

boutus

We work with a wide range of visitingcompanies to generate essential revenueand welcome new audiences to sharethe experience of our theatre.

English National Opera isfounded on the belief that opera of the highest quality should be accessibleto anyone.

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ENO

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ylis

About ENO Baylis

Baylis is ENO’s learning programme, part of the company’s Artistic Department and integral to the company’s vision. We offer creative points of engagement with opera and support those who might not otherwise access the arts or typically consider opera to be for them. We develop opportunities for people to come in to our theatre, the London Coliseum, to experience ENO productions and meet people working behind the scenes, and use the operas on our stage as the springboard for developing new work with people of all ages.

We focus particularly on 11-18 year olds through our Schools and Youth programmes, nourishing creativity and nurturing skills across critical and creative writing, music, theatre and design. We bring young people into contact with professionals working across the company, opening up the world backstage to broaden cultural horizons and raise aspirations. We work in collaboration with a wide range of other organisations – schools, youth groups, community groups, further and higher education colleges, as well as other arts organisations – to deliver our programme.

For more information on our programmes: eno.org/learn

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This appointment will be made on merit, but we believe that diversity strengthens and enriches us, and that it is theresponsibility of everyone at ENO to make the arts and cultural sector a more diverse and equal place. As Black, Asianand minority ethnic (BAME) and disabled people are currently under-represented at ENO, we particularly encourageand welcome applications from BAME and disabled applicants.


ENO Baylis is the company’s learning programme and a core part of ENO’s mission and vision. Through our schools, youth, student and adult programmes, we nurture creativity and skills, and develop new work inspired by operas on our stage. We focus in particular on the secondary age group and on those who might not otherwise have the opportunity to access the arts.

Reporting to the Director of ENO Baylis, the Administrator will be responsible for the day to day running of the busy office, maintaining the departments’ administration systems and supporting the delivery of ENO Baylis projects and events across the whole programme.

We are looking for a team player who is committed to excellence with an exceptional eye for detail and a passion for working in community and outreach contexts.

This job role is part time, 3 days/week. We are open to discussing flexible hours

Salary

£23,000 per annum (pro rata)

Holiday Entitlement20 days (pro rata)

LocationLilian Baylis House

Application Deadline27th August, 10am

The

role Interviews Scheduled

First Round Interviews: Tuesday 3rd September 2019Second Round Interviews: Thursday 5th September 2019

To ApplySend the following documents to [email protected]* Please ensure they are sent as separate attachments•Part 1 (Sections A-C) of Application Form•Part 2 (Sections D-G) of Application Form•Diversity and Equality Monitoring Form

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The

role

Reporting to the Director of ENO Baylis, the Administrator will be responsible for the day to day running of the busy office,maintaining the department’s administrative systems including scheduling, databases and finances, and supporting thedelivery of Baylis activity with schools, youth groups, higher education students and community groups.

The post-holder will work closely with all members of the ENO Baylis team and other members of the Artistic department, aswell as staff in other departments of the Company including Finance, Technical, Music, Marketing, Front of House, CompanyOffice, Communications and Development, to ensure the work of ENO Baylis is an integral part of the company’s missionand vision.

Key Responsibilities

• manage the effective running of the Baylis office including digital and paper filing systems, archiving and informationsystems, stationery, musical and technical resources; dealing with post, emails and taking phone messages.

• scheduling and planning: including managing team diaries and co-ordinating the scheduling of ENO Baylis activity anddisseminating advance schedules and briefing documents to key departments in the Company.

• communications: helping to develop the profile of ENO Baylis both internally and externally, including acting as the firstpoint of call for general enquiries about the department; overseeing the department’s database of contacts and ensuringall are GDPR compliant.

• supporting the delivery of the ‘Baylis in the Balcony’ scheme which allocates free tickets to schools, youth groups, highereducation student groups and community groups to attend dress rehearsals of ENO productions at the London Coliseum.

• oversee the financial systems for the department, including processing the credit card, invoices, re-charges to otherdepartments, and managing the non-project budget.

• collate data gathered by all Baylis team members on different strands of activity and support evaluation and reportingacross the department, including for ACE.

• support the delivery of ENO Baylis projects and events as directed by the Director of ENO Baylis and the ENO BaylisProducers, including ordering refreshments and materials, welcoming and registering participants and guests, and othertasks as required to ensure the smooth running of the activity and enjoyment of all involved.

• support the administration of student placements and work experience in collaboration with the People department.

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The

role

Qualities and experience

Essential• exceptional attention to detail and commitment to excellence.

• versatile communicator, able to write and speak with professionalism and ease to a wide variety of people from diverse cultural and socio-economic backgrounds.

• team player, able to muck in and with a positive disposition.

• proactive, able to think ahead and juggle multiple priorities.

• able to think on own feet and remain calm and effective at busy times.

• awareness of the needs of young people.

• IT skills (including Microsoft outlook, excel, word; experience of or willingness to train in website editing and email systems)and experience of finance systems.

Desirable• experience of working in arts education, with young people and/or community participants from a range of different

backgrounds.

The position is based in the Baylis office in the ENO Rehearsal Studios, Lilian Baylis House, 165 Broadhurst Gardens, London NW6 3AX although it will involve regular attendance at meetings and events at the London Coliseum, St Martin’s Lane, London WC2N 4ES as well as travelling across London and occasionally further afield to other venues to support project delivery.

Due to the nature of the work, it will involve some outside office hours and as this position will involve contact with childrenand vulnerable adults, will require an enhanced DBS.

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English National Opera Candidate Pack 8

When you join us at ENO, we’ll provide you with an in-depth induction that will introduce you to your role, your department and give you the opportunity toexplore all areas of the company.

“My most enjoyable thing about working at ENO is working with a supportive, fun and energetic team”

“The variety of what we do is amazing, from drinks receptions and garden parties, toopportunities to see performances from Stage Prompt or the Flys - every day is different and exciting!”

“The most enjoyable thing about working in the Development team at ENO is being able to collaborate with everyone in the organisation -Marketing and Comms and Baylis,as well as the teams at theColiseumso there is a great sense ofcommunity within the company”

From our second annual staffsurvey in May 2019,we foundthat:

89% of people at ENO feel pride in the work they do and the results achieved

75% of people plan to be working at ENO in three years fromnow

84% of people in the company feel they are trusted to do their jobwell

Whole Company StaffBenefitsAt ENO, we believe our staff are our strongest asset, and we offer support beyond your salary. We will also invest not only inyour professionaldevelopment, but also in your wellbeing.

Our current staff benefits include:

Professional Development• Annual Professional Development

Review to support your personaland career ambitions and achievements

ENO and LondonColiseum Performances• Access to complimentary tickets

for ENO and selected London Coliseum performances

• Access to astaff rate for ENO performances

• Complimentary tickets to talks, recitals and behind-the-scenes events

Staff Well-BeingActivities• Generous annual leave entitlement• Access to subsidised activities such

as massage and yoga• Access to an employee assistance

programme

Financial Support• Employer pension contribution of3%,

with employee contribution of 5%• Digital payslips accessible through

mobile apps• Staff canteen at the LondonColiseum• Star of The Month Scheme• Employee discount programme

through Perks at Work• Interest-free travel season ticket loans• Cycle-to-work scheme• Childcare voucher programme• Eye care vouchers

Why work at ENO?B

enef

its


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ConfidentialityConfidentiality is so important in this roleand our policy is strict. All informationconcerning staff, patrons and other ENObusiness, the disclosure of which couldbe detrimental to the company, must beheld in the strictest confidence and maynot be divulged to any unauthorisedperson at any time.

Data ProtectionData Protection and adherence toGDPR is equally important. We thereforerequire that computer informationshould only be accessed if this has beenauthorised and is necessary as part ofthe postholder’s work. You will need to beaware of the GDPR 8 key principals, andthe Computer Misuse Act1990.

Health and SafetyHealth and Safety is so important atENO and we would expect that thepostholder will be happy to undertakepersonal responsibility for safety as willbe outlined in the ENO safety policy andthe Health and Safety at Work Act 1974.

Equal OpportunitiesEqual Opportunities is a given. We willexpect the postholder to abide by ENO’spolicies on Equal Opportunities andDignity at Work.

Code of ConductCode of Conduct is sometimes assumed,but at ENO we will require the postholderto act in accordance withENO’s Codeof Conduct whereby everyone shall betreated in a professional and courteousmanner with full regard to the avoidanceof discrimination, consistentwithcurrent equal opportunities employmentlegislation.

Info

rmation

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English National Opera is a charitable company limited by guarantee incorporated in England and Wales (Company number 00426792). Charity Registered Number257210

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Documents

English National Opera ENO Baylis Administrator Candidate Pack · English National Opera Candidate Pack 8 When you join us at ENO, we’ll provide you with an in-depth induction that