English at Workplace 2016(Editted) (1)

8/19/2019 English at Workplace 2016(Editted) (1)

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FACULTY OF LANGUAGE AND EDUCATION

OUMH2203

ENGLISH FOR WORKPLACE COMMUNICATION

JANUARY 2016 SEMESTER

NAME :

MATRIC NO :

NRIC :

TEL. NO :

E-m!" :

CENTRE OF LEARNING:

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CONTENTS PAGE NO.

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1.2 T+, S$$,m,#$ & D,)"%$!

2.0 T+, P(%&, & $+, R,&%$

2.1 S&m, P%&,# ,#,!$ & $+, D&(4$

2.1.1 F%&m $+, P,%,)$!, & $+, M,'! &% P%, R,",,' 6

2.1.2 F%&m $+, P,%,)$!, & $+, P(4"!) 5

2.2.3 F%&m $+, P,%,)$!, & U#!,%!$ U#',%/%'($,

#' IPG $( L!#$#/ 5

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% C+%$ 1: T+, U/, & A L#/(/, 4 U#',%/%'($, !#

M"!8 201 7

P!, C+%$ 1: T+, T&$" #(m4,% & %,)!!,#$ 9+& U,' A L#/(/,

T4", 2: T+, N(m4,% & S$ 9!$+ $+,!% ,)!"!;,' !,"' & 9&%


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CONTENTS PAGE NO.

*.0 C)"(! 13

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1.0 I#$%&'()$!

It is undeniable that English is an important language that is widely spoken globally.

Not only that, most of our technology communication such as online websites, technology

instructional languages are using English for information. It is the same way that how

students at schools perceive information. Since English is the second language in Malaysia,

it has once again turned over most Malaysians who have difficulty in English either spoken

or written at workplace. It is doubtable that should we seriously consider the claim that we

are now undergoing one of the most significant revolutions for English education since the

progression from oral to print and books based teaching and learning.

1.1 T+, S$$( & E#/"!+ L#/(/,

In many countries around the world, English is a lingua franca. According to

ardhaugh !"###$%%&, 'NES() defined a lingua franca as *+a language which is used

habitually by people whose mother tongues are different in order to facilitate communication

between them.

In some places, English is a native language, in others it is a second language or a

foreign language. In countries such as India, the -hilippines and Singapore, English as a

second language is used etensively besides their respective first languages. In other foreign

language situations, it may not be etensively employed. English language, therefore, is

spoken in many ways and with many levels of proficiency. /reek 0oine and 1algar 2atin

were employed in the Ancient orld, but these languages were not homogeneous. 3he

speakers of these languages were varied in their competency of the languages and they were

spoken differently in different places. In many countries, the national language or the

official language serves as the lingua franca. An eample is 4ussian in the 'SS4.

3hroughout the Arab speaking world, classical Arabic, the language that is used in the 5uran

is the lingua franca among the educated. In East Africa and 3an6ania, Swahili is the lingua

franca.

(hinook 7argon, which was used by American Indians, is a dead language today. It

was a lingua franca in the second half of the nineteenth century at the northwest of the 'nited

States, from 8ritish (olumbia to Alaska. It was also learned by the 9rench and English, and

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therefore, its vocabulary is based on various Amerindian 2anguages, English and 9rench.

3here are two types of (hinook: one is the lingua franca which is the -lain Signs 2anguage

spoken widely in the mainland areas, and the other is (hinook 7argon, used by speakers along

the coast. 3he reasons for these two versions are not known, but it is thought that slavery

may be the most contributing factor.

2ingua franca may have initially developed as a trade language. Swahili was a widely

used trade language and ;ausa, which was used as a second language, was also used for

trading. 3ok -isin, which is a lingua franca in New /uinea, was also used as a trade

language.

1.2 T+, S$$,m,#$ & D,)"%$!

ith these reform, my pleasure to draw our honorable


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2.1.1 F%&m $+, P,%,)$!, & $+, M,'! &% P%, R,",,'

9rom the New Straits 3imes online !@ November @B"%& commented that there were

handful of English mistakes such as spelling, inappropriate word order, punctuation and

grammatical errors on billboards and signboards elsewhere in Malaysia. Another report from

the 'tusan Melayu stated that, *+...In @B"%, a total of @BBBB graduates nationwide stayed

unemployed due to their weak English skills+. claimed by


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2.1.2 F%&m $+, P,%,)$!, & $+, P(4"!)

3he -erformance Management and


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laptops without our knowledge. 3he Dust come to the library as a place for them to surf the

internet on other purposes like face>books, hatsApps messages, e(hats and others.

9urthermore, the voices in the library become silent whereby previously it is full of the noises

of the students discussing, studying, sharing, teasing and laughing over books or printed

materials and resources.

A research was done on the sign languages by -rof. 7onathan Ngui in @B"% upon the

usage of technology by undergraduates at Malaysian higher Institutions. A total of #BB

recipients were taken from # universities in Malaysia. 3hey were given ?uestionnaire form to

answers regarding various technology sign languages while doing their SMS, emails or phone

calls and tet messages. T4", 1 below showed the result$

T4", 1: T+, U/, & A L#/(/, 4 U#!,%!$ U#',%/%'($, 201

3he result also can be presented in the % C+%$ 1 below$

% C+%$ 1: T+, U/, & A L#/(/, 4 U#',%/%'($, !# M"!8 201

8

Sign 2anguage used '0M 'SM '-M '3M ''M 'NIMAS 'NI3A4 'M )'M

Short 9orm messages C% G" CH G@ CF C G@ C# C@

Sign 2anguage @B "H "H @B " @C "G "C @C

sign Short 9orm @B @G @# @% @G @@ @% @C @G

1oice recording " "B F F "" "H "C "% "C

-icture>Sign 2anguage % G C " C % %

(omplete sentences G G C @ % " C % C

3otal recipients "BB "BB "BB "BB "BB "BB "BB "BB "BB


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9rom the findings, there were a total of CF percent or CG@ recipients of the graduates

like to use short form messages while SMS or messaging their friends. @G percent or @"

recipients like to use both sign and short form messages at their ease. More than F percent or

"C recipients like to use sign languages such as facial, cartoon and so on in their daily apps

function. A number of "@.C percent or """ recipients prefer to use voice messages to save

their time to write tet messages. 3here were almost e?ually the same amount or around C.%

percent of recipients prefer to use both pictures or sign languages and real sentence structures

to write complete tet messages grammatically. 3he total amount of percentage against the

various Apps languages used by the graduates can be summari6ed in the P!, C+%$ 1 below.

P!, C+%$ 1: T+, T&$" #(m4,% & %,)!!,#$ 9+& U,' A L#/(/,

8esides, a data report from Mr 7ohnson 8ond, the Senior ;ead of Staff Sastera& * 5 3 1*

Education in 3eaching 2earning 2 12

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!8M>2inguistik&

Education in 3eaching 2earning

!English>-honetics&2 3 1 6


!English Methodology&3 3 1 5

Education in 3eaching 2earning!English >2inguistics&

3 * 0 5


!English >2iterature&2 0 5


!SeDarah&* 3 2


!Science&2 6 2 10


!-hysic&1 * 1 6

Education in 3eaching 2earning!(hemistry& 1 3 2 6


!8iology&2 3 2 5


!Modern Mathematics&1 6 2


!Additional Mathematics&1 3

;uman 4esource !Administrative& 1 6 7 1

T&$" 3 6 31 13

, $+, T4", 2 "!$ & 9&%


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3his year, we have C%B and @%B new intake both -02I English teachers and


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3.2 M($(" M!(#',%$#'!#/

Most of the time, the customers or our clients have doubts over our misunderstanding

in our thoughts. 9or instance, a doctor in the hospital who cannot prescribe correctly all the

name of the medicine will cause a flea in one=s ear if the receiver receives the written notes or

spoken pieces wrongly. In the end, his or her patients will be in a hard line. In a more

comple situation, the issue will turn into public gossiping master pieces. 3he doctor will be

in a bad odour with someone. 3he hospital or the institution may get a bad reputation Dust

because of our weak command of English.

3.3 T!m, C(m!#/

A poor command in English sometimes will delay anyone=s time including our

customers, clients, consumers or even our own staffs. A practical nurse in any hospital who

cannot command good English for eample will delay the time of cure for the patients if the

team doctors want the medical history urgently. 2ikewise, waiters or waitresses at the

counter service who speak poor English will delay the time of ?ueue during pick seasons.

hen the companies or the institutions receive complaints and get the bad reputation from

the publics, the employees will be tarred and feathered or lose their Dobs in the end.

3.* L&9 P%&'()$!!$

-roductivity always comes with good and efficient employees who have e?uipped

themselves better at workplace. -roductivity at workplace always refers to the good ?ualities

and higher achievement, target or performance for the companies, industries or even schools

results. 9or instance, when the schools achieved low results in their public eams such as

S-M, -3C or '-S4, one of the factors might be the weak achievement in English papers. In

conDunction, the core business might be from the low productivity of the staffs in the area of

contact hours for English subDect, lack of guidance and techni?ue from the epertise teams.

;ence, contribute to the poor result shown.

3he same thing goes to any company when the staffs or the employees are

communicating broken English or poor in writing. hen the staffs type or write broken

English in their emails, letters or postage articles may results low trust upon the consumers or

customers resulting low productivity to the companies. 3herefore, productivity is always

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concerned with good command of language by itself whereby it will bring trust and good

name for the respective companies, schools or industries in business building. Moreover, the

sell production also decreases due to weak engagement between staffs and customers=

relationship.

*.0 C)"(!

As a Senior English ;ead


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*.1 R,)&mm#'$!

I would like to recommand some points for the I-/ 8atu 2intang and library to

function properly for the betterment of the trainees towards the command of English.

*.1.1 W!$+!# $+, E#/"!+ D,%$m,#$

9irst and foremost, I would like to suggest more open English forums for the lecturers

and trainees to epose themselves for the lattest trend in English teaching and learning. No

doubt, Doining some organisation such as Malaysian English 3eachers Association !Melta&,

3ofel, 8ritish (ouncil Members and so on is also a way to upgrade your proficiency in

English.

9urthermore, I would like to urge our -rincipal to send more English lecturers or

trainees to attend the-roElt programme !-re>)rientation of English learning and teaching

programme& by our Malaysian /overnment through coordinator>the 8ritish (ouncil to serve

as a way of training English coursewares at various primary and secondary schools.

8esides, some potential speakers from Malaysia such as Associate -rof. Edwin Malachi

1enthemani is a senior professor at 'niversity -utra Malaysia who has many years of

eperience teaching literature in Malaysian English. ;e is also the author form many books,

novels and articles for English teachers= resources and so on. 3hus, the I-/ 8atu 2intang can

organise a course on English 3eaching Methods to all English teachers in Sarawak with prof.

Edwin Malachi.

Nontheless, our own English lecturers need to have their own initiative to come out

with creative coursewares for the trainees to master especially the @"st learning style. Some

of the suggstions of the @"st learning styles in English are as follow$

3he -artnership=s 9ramework Model in C+%$ 2 below is unified, collective vision for

the @"st century learning style for students and teachers. Among its elements are the

standards, curriculum, environment and assessments that districts must implement.

9urthermore, @"st century classroom design, the teachers are facilitators of students= learning

and the crators od productive classroom environments in which students can develop their

own skills they will need in the workplace.

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C+%$ 2: T+, P%$#,%+!> F%m,9&%< M&',"

3he @"st century interdisciplinary themes classroom !A,#'! 1& focuses on the

students eperiences to cope with the @"st century workers. 4ather than shallow knowledge.

It emphasi6es on deep understanding rather than shallow knowledge. It also engages students

with the real world data, tools and eperts they will encounter on the Dobs and in life at

workplace. 3he collaborative English proDect>based curriculum must be used more often inthe classrooms to develop the higher order thinking skills, effective communication skills and

knowledge based technology learning at workplace. 3he students are actively engaged in

solving meaningful problems. 3hey are allowed for multiple measures of mastery learning.

;ence, future teachers need to embrace with new teaching strategies in English taht

are radically differnet from those employed in the @Bth century classroom.

*.1.2 W!$+!# $+, IPG $( L!#$#/ ?T,)+,% T%!#!#/ K()+!#/ C,#$%,@

As the library is the heart of the institution, we must e?uip more variety of English

reading materials such as books in every field of studies. 4eference books must fulfil both

Science and Art students. 3he English books on Science like -sychology in 3eaching,

Metacognitive skills towards learning, Motivations, Multiple intelligents, (ouncelling,

Mathematics and Science as well. In addition, the books on Art stream are namely 3eaching

and reading Methodology, 3eaching Methods for English lecturers, Synthetic rules, English

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/rammatical rules, Now read on, Morphology, (ommunication skills, English 2anguage

skills and so on.

)ther than these, I suggest buy atleast % sets of the same books for the students to

borrow or share in the library. More book shelves should place in the library to sustain the

?uantities of books. I would like to suggest some insentives for those students who borrow

English books from the library as in T4", 3 bellow$

T4", 3: T+, I#,#$!, A9%' !# $+, L!4%% &% T%!#,, #' $

I#,#$!, F&% S$(',#$ W+& R,' E#/"!+ &&


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learning

C Intrinsic and Etrinsic Motivations

towards study

%%.%B % @HH.%B

G Multiple intelligents in 3eaching GC."B % @"%.%B

% (ouncelling as a teacher GC.@B % @".BB

@"st century Mathematics in

3eaching

%G.BB % @HB.BB

H @"st century in teaching of Science G%.%B % @@H.%B

F 3eaching and reading Methodology

in English

%%.CB % @H.%B

# 3eaching Methods for teachers G%.HB % @@F.%B

"B Synthetic rules in English C%.HB % "HF.%B

"" English /rammatical rules %B.%B % @%@.%B

"@ Now read on for literature %.HB % @FC.%B

"C Morphology, (ommunication

skills, English 2anguage skills

G%.%B % @@H.%B

"G (ommunication skills in English G%.%B % @@H.%B

"% English 2anguage skills for

3eachers

%G.@B % @H".BB

" @"st century -hysical Education C%.GB % "HH.BB

"H @"st century Music 2essons C%.GB % "HH.BB

"F @"st century Art lessons G%.GB % @@H.BB

"# @"st century 2earning styles G%.GB % @@H.BB

@B @"st century classroom G%.GB % @@H.BB

TOTAL 17.10 100 *0.0

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Inaddition, the above English books recommanded are currently the most needed and

useful for the students to work as references in the Institution which only cost a total amount

of 4M G%#B.%B which worth a "BB sets of English books.

In short, I, Noridah 8inti Appendi, the English ;ead


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APPENDI:

A,#'! 1: 21ST CENTURY CLASSROOM

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REFERENCES

". Askwall, S.!"#F%&. (omputer supported reading versus reading tet on

English paper$ A (omparison of two reading situations.

International 7ournal of Man>Machine Studies, @@,G@%>GC#.

@. 8eldie,I.-., -astoor,S. Schwar6,E. !"#FC&. 9ied 1ersus 1ariable

English letter writing width for televised tet. ;uman 9actors,

@%!C&, @HC>@HH.

C. (onklin, 7. !@B""&. ;ypertet$ An Introduction and survey. English and

workplace, September, "H>G".

G. /ittens,computer interaction. International

7ournal Man>Machine Studies @G, %"#>%GC.

%. Maimunah Aminuddin !@BB%&. ;uman resource management

!Gth ed.&.

Selangor$ -enerbit 9aDar 8akti.

. Mishamshudin 8. Abdullah !@BBF&. 3he -rocess )f 4eading English

8ooks, 9aDar 8akti.

H. Munchar, 7. !"###&. 3he English language needs of insurance companies

$ A focus on general insurance . 'npublished mastery

dissertation, 'niversiti Malaya, 0uala 2umpur, Malaysia.

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F. Muter, 8rown,-. !@B""&. 4eading and skimming English tet from

computer screen and books$ 3he paperless office revised.

8ehavior and Information 3echnology, "B!G& @%H>@.

#. Shneiderman, 8 !@B""&. 3he future of interactive systems and theemergence of direct manipulation, in generation. ;uman 9actors

and Interactive (omputers systems in language, Norwood, N.7.$

Able.

"B.aller, 4. !@BB#&. hat electronic English books will have to be better

than papers. Information H%.

"".right, - 2ickorish, A. !@B"C&. -rooof>reading English tets on screen

and paper. 8ehavior and Information 3echnology,@, !C&, @@H>@C%.

"@.Internet sources$

i& International (oalition of 2ibrary (onsortia !I()2(& guidelines of

'sage of web>based indeed May CB @B"",

httpJJwww.library.yale.eduJconsortiaJwebstats.html

ii& 'niversity of ;og 0ong 2ibraries>Electronic 4esources (ollection

in>

malaysiaJ

iv& http$JJwww.studymode.comJessaysJ3he>In>3he>

-roficiency>)f>"GHH".html

v& www.abc>canada.orgJworkplace educationJsuccess.asp

vi& www.literacynet.orgJeslwpJhome.html

vii& http$JJwelkerswwikinomics.comJblogJ@B"@JB"JCBJmodels>for>

economic>growth>ib>economicsJ

viii& http$JJenglishlive.ef.comJblogJ"B>top>tips>improving>spoken>

englishJ

i& http$JJwww.english>at>home.comJspeakingJbetter>english>speaking>

skillsJ

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http://www.christophereteh.com/blog/2011/11/emglish-in-malaysia/http://www.christophereteh.com/blog/2011/11/emglish-in-malaysia/http://www.studymode.com/essays/The-Declin-In-The-Proficiency-Of-1467716.htmlhttp://www.studymode.com/essays/The-Declin-In-The-Proficiency-Of-1467716.htmlhttp://www.abc-canada.org/workplace%20education/success.asphttp://www.literacynet.org/eslwp/home.htmlhttp://welkerswwikinomics.com/blog/2012/01/30/models-for-economic-growth-ib-economics/http://welkerswwikinomics.com/blog/2012/01/30/models-for-economic-growth-ib-economics/http://englishlive.ef.com/blog/10-top-tips-improving-spoken-english/http://englishlive.ef.com/blog/10-top-tips-improving-spoken-english/http://www.english-at-home.com/speaking/better-english-speaking-skills/http://www.english-at-home.com/speaking/better-english-speaking-skills/http://www.christophereteh.com/blog/2011/11/emglish-in-malaysia/http://www.christophereteh.com/blog/2011/11/emglish-in-malaysia/http://www.studymode.com/essays/The-Declin-In-The-Proficiency-Of-1467716.htmlhttp://www.studymode.com/essays/The-Declin-In-The-Proficiency-Of-1467716.htmlhttp://www.abc-canada.org/workplace%20education/success.asphttp://www.literacynet.org/eslwp/home.htmlhttp://welkerswwikinomics.com/blog/2012/01/30/models-for-economic-growth-ib-economics/http://welkerswwikinomics.com/blog/2012/01/30/models-for-economic-growth-ib-economics/http://englishlive.ef.com/blog/10-top-tips-improving-spoken-english/http://englishlive.ef.com/blog/10-top-tips-improving-spoken-english/http://www.english-at-home.com/speaking/better-english-speaking-skills/http://www.english-at-home.com/speaking/better-english-speaking-skills/


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Documents

English at Workplace 2016(Editted) (1)