engleza7

Modulul 7 – Limba eng leză

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MODULUL 7:

“ CONTENTS OF A LETTER”

Obiective educaţionale

În urma studierii acestui Modul, vei dobândi următoarele competenţe şi aptitudini:

- să foloseşti terminologia de specialitate din domeniul economic, precum şi structurile gramaticale aplicate şi aplicabile limbajului de specialitate;

- să enumeri principalele părţi ale unei scrisori de afaceri; - să realizezi o scrisoare de afaceri; - să exersezi tehnicile de lucru cu instrumentele auxiliare: dicţionar şi

Internet.

Cuvinte cheie:

letter, content, style, sample.

7

Timpul mediu necesar pentru studiu: 120 minute.


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Cuprinsul Modulului: Modulul 7: “CONTENTS OF A LETTER” .......................................... 165

Obiective educaţionale......................................................................... 165

Cuvinte cheie ........................................................................................ 165

Cuprinsul Modulului ........................................................................... 166

7.1 ........................... Lay-out Tips for a Business Letter ...................167

7.1.1 .................... Letterhead ................................................................ 168

7.1.2 ..................... Date..........................................................................169 7.1.3 ..................... Inside Address.........................................................170 7.1.4...........................Reference.............................................................172 7.1.5 .........................Salutation ......................................................... ....173 7.1.6 .....................Subject matter...........................................................174 7.1.7 ....................Communication..........................................................174 7.1.8 .........................Signature...............................................................176 7.1.9 .....................Enclosure........ .........................................................176

7.2 ............... A Letter’s Style...................................................................176

7.3 ............... Optional Parts of a Business Letter..................................177

Subiecte pentru autoevaluare: ................................................................ 179

Întrebări de autoevaluare ....................................................................... 179

Exerciţii rezolvate .................................................................................. 180

Subiecte pentru evaluare şi control ........................................................ 181

Teme pentru aprofundarea cunoştinţelor ............................................... 181

Întrebări de evaluare .............................................................................. 181

Studiu de caz propus pentru acest Modul .............................................. 182

Analiză de text ....................................................................................... 185 Referat...................................................................................................186 Exerciţii propuse spre rezolvare.............................................................186

Rezumatul acestui Modul ........................................................................ 190

Bibliografie obligatorie ............................................................................ 190

Bibliografie ............................................................................................... 191


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UNITATEA DE ÎNVĂŢARE NR. 7

In acest modul ţi se oferă un exemplu de organizare a unei

scrisori de afaceri. Pe lângă noţiunile dobândite în modulele

anterioare privind corespondenţa de afaceri, în acest modul vei

întâlni o descriere detaliată a fiecărei părţi alcătuitoare a unei scrisori.

7.1 LAY-OUT TIPS FOR A BUSINESS LETTER

When writing a business letter, you must pay attention to the parts of a

business letter. The following elements will constitute the formal outlay of a

business letter:

�� Letterhead/ Heading

�� Date

�� Inside address

�� Reference

�� Salutation

�� Subject matter

�� Communication

�� Signature

�� Enclosure

FULL-BLOCK LETTER FORMAT (SAMPLE)


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Dacă ai înţeles paragrafele parcurse până aici, atunci te rog să completezi următorul fragment cu cuvintele potrivite: When writing a business letter, you must pay attention to the.......................... There are several elements that will constitute the formal outlay of a business letter. ........................................................................................... ........................................................................................... .......................................................................................... .......................................................................................... ..........................................................................................

Dacă consideri că ai răspuns corect, verifică-te mai jos. Dacă nu, atunci te rog să revenii asupra paragrafelor parcurse până acum, pentru a le aprofunda.

Răspunsul corect la întrebarea anterioară este: “parts of a business letter”

Dacă ai răspuns corect, te felicit! Dacă nu, atunci trebuie să revii asupra paragrafelor parcurse până acum, pentru a le aprofunda.

7.1.1 LETTERHEAD/ HEADING

This will include your company's name, address, telephone number, fax

number and email address. Include your web address if available. Other

information may be required depending on the legal status of your business

formation. Contact your legal adviser for exact details.


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Dacă ai înţeles paragrafele parcurse până aici, atunci te rog să răspunzi la următoarea întrebare: Do you have to include your web address in the heading?

Scrie aici răspunsul considerat corect de către tine: ........................................................................................... şi apoi, verifică-te mai jos dacă ai dat răspunsul corect. Dacă ai răspuns corect, te felicit! Dacă nu, atunci trebuie să revii asupra paragrafelor parcurse până acum, pentru a le aprofunda.

Răspunsul corect este: Yes, if it is available.

7.1.2 THE DATE

The date line is used to indicate the date the letter was written. However, if

your letter is completed over a number of days, use the date it was finished

in the date line. Write out the month, day and year two spaces from the

letterhead. Depending which format you are using for your letter, either left

justify the date or centre it horizontally.

! Always date your letters. Never abbreviate January to Jan. 31.

How do you write the DATE in English?

British English American English

Day + Month + Year (DD+MM+YY) Month + Day + Year (MM+DD+YY)

10/5/96 = 10th May 1996 10/5/96 = October 5th, 1996


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Written English Spoken English

10 May 1996 / 10th May 1996 (GB)

May 10, 1996 / May 10th, 1996 (US)

THE 10th OF May 1996 (GB)

May THE 10th, 1996 (US)

First 1st

Second 2nd

Third 3rd

Fourth 4th

Dacă ai înţeles paragrafele parcurse până aici, atunci te rog să răspunzi la următoarea întrebare: Can months be abbreviated in business letters?

Scrie aici răspunsul considerat corect de către tine:

........................................................................................... şi apoi, verifică-te mai jos dacă ai dat răspunsul corect.

Răspunsul corect este: No, months should never be abbreviated in letters.


7.1.3 THE INSIDE ADDRESS

Always include the recipient's name, address and postal code. The inside

address is the recipient’s address.

�� It is always best to write to a specific individual at the firm to

which you are writing.


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�� If you do not have the person’s name, do some research by

calling the company or speaking with employees from the

company.

�� Include a personal title such as Ms., Mrs., Mr., or Dr. Follow a

woman’s preference in being addressed as Miss, Mrs., or Ms. If

you are unsure of a woman’s preference in being addressed, use

Ms.

�� If there is a possibility that the person to whom you are writing is

a Dr. or has some other title, use that title. The inside address

begins one line below the sender’s address or one inch below the

date. It should be left justified, no matter which format you are

using.

Double check that you have the correct spelling of the recipient 's

name.


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Dacă ai înţeles paragrafele parcurse până aici, atunci te rog să completezi cuvintele lipsă în textul de mai jos: If you do not have the person’s name, do some research by ................ the company or speaking with employees from the company. .................a personal title such as Ms., Mrs., Mr., or Dr. Follow a woman’s .......................in being addressed as Miss, Mrs., or Ms. If you are ...................... of a woman’s preference in being addressed, use Ms.



Răspunsul corect este: “calling”, “include”, “preference”, “unsure”.


7.1.4 THE REFERENCE

These are optional. They are a good idea if you have a large volume of

correspondence. Nowadays modern word processors made this an easy task

to complete and maintain.


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7.1.5 THE SALUTATION

Use the same name as the inside address, including the personal title. If you

know the person and typically address them by their first name, it is

acceptable to use only the first name in the salutation (i.e., Dear Lucy:). In

all other cases, however, use the personal title and full name followed by a

colon. Leave one line blank after the salutation.

If you don’t know a reader’s gender, use a non-sexist salutation, such as To

Whom it May Concern. It is also acceptable to use the full name in a

salutation if you cannot determine gender.

For example, you might write Dear Chris Harmon: if you were unsure of

Chris's gender.

The type of salutation depends on your relationship with the recipient! Always

try to personalize the letter thus avoiding the dear sir/madam situation.

If you know the name of the addressee If you do not know the name of

the addressee


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Dacă ai înţeles paragrafele parcurse până aici, atunci te rog să răspunzi la următoarea întrebare: What does the type of the salutation depend on?

Completează aici răspunsul considerat corect de către tine: ........................................................................................... ........................................................................................... ........................................................................................... ........................................................................................... ...........................................................................................

Dacă ai terminat de răspuns, verifică-te mai jos.

Răspunsul corect este: The type of salutation depends on your relationship with the recipient. Dacă ai răspuns corect, te felicit! Dacă nu, atunci trebuie să revii asupra paragrafelor parcurse până acum, pentru a le aprofunda.

7.1.6 THE SUBJECT MATTER

This is optional, but its inclusion can help the recipient in dealing

successfully with the aims of your letter. Normally the subject sentence is

preceded with the word Re: It should be placed one line below the greeting.

7.1.7 THE COMMUNICATION

This will contain a number of paragraphs, each paragraph dealing with one

point and one point only.

Body - for block and modified block formats, single space and left

justify each paragraph within the body of the letter. Leave a blank


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line between each paragraph. When writing a business letter, be

careful to remember that conciseness is very important. In the first

paragraph, consider a friendly opening and then a statement of the

main point. The next paragraph should begin justifying the

importance of the main point. In the next few paragraphs, continue

justification with background information and supporting details.

The closing paragraph should restate the purpose of the letter and, in

some cases, request some type of action.

Closing - The closing begins at the same horizontal point as your

date and one line after the last body paragraph. Capitalise the first

word only (i.e., Thank you) and leave four lines between the closing

and the sender’s name for a signature. If a colon follows the

salutation, a comma should follow the closing; otherwise, there is no

punctuation after the closing. The common ending is “Yours

faithful”, “Yours sincerely”, “Yours truly”.

Dacă ai înţeles paragrafele parcurse până aici, atunci te rog să completezi cuvintele lipsă în textul de mai jos: When writing a business letter, be careful to remember that ...................... is very important. In the .................. paragraph, consider a friendly opening and then a statement of the main point. The next paragraph should begin justifying the ................. of the main point. In the next few paragraphs, continue justification with .................... information and supporting details.



Răspunsul corect este: “conciseness”, “first”, “importance”,“ background ”.

Dacă ai răspuns corect, te felicit! Dacă nu, atunci trebuie să revii asupra paragrafelor parcurse


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până acum, pentru a le aprofunda.

7.1.8 THE SIGNATURE

The signature should be clear and legible-showing you are interested in the

letter and consequently the recipient. Your signature should also be

followed underneath by a typed version of your name and your job title.

7.1.9 THE ENCLOSURES

If you have enclosed any documents along with the letter, such as a resume,

you indicate this simply by typing Enclosures one line below the closing. As

an option, you may list the name of each document you are including in the

envelope. For instance, if you have included many documents and need to

insure that the recipient is aware of each document, it may be a good idea to

list the names. If you include other material in the letter, put 'Enclosure',

'Enc', or ' Encs ', as appropriate, two lines below the last entry.

7.2 A LETTER’ S STYLE

Previously we created the main points of our letter, now we must transform

this into a final version. To do this, four main considerations are necessary.

Format:

There are three main formats: blocked, semi-blocked and indented. The

former has all entries tight against the left -hand margin. The semi-blocked

format sets the references and the date to the right margin for filing and

retrieval purposes, with the remaining entries placed against the left margin.

The indented format follows the same layout as either of the above, but

indents each paragraph by five or six spaces.

Prose:

Clarity of communication is the primary goal. Don't use technical jargon if

the recipient is unlikely to understand it. Short sentences are less likely to be

misunderstood or misinterpreted. Be precise, don't ramble. Check each

sentence to see if it is relevant. Does it add to the point?


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Manner:

Always try to personalise your letters. Always try to be civil and friendly

even if the subject matter is stern and sensitive. Give the impression to the

recipient that some effort and thought has gone into the letter.

Accuracy:

Once the final version of the letter has been created, polish it off with a final

spelling and punctuation check.

Dacă ai înţeles paragrafele parcurse până aici, atunci te rog să răspunzi la întrebarea de mai jos: Ennumerate the main points to consider when writing a letter, in point of style:



Răspunsul corect este: “format”, “prose”, “manner”,“ accuracy ”.


7.3 OPTIONAL PARTS OF A BUSINESS LETTER

There eight additional parts of a business letter that you should know how

and when to use. The purpose and audience for your letter will determine in

most cases which of these parts should be placed in your letter. Double

space between all special parts and the rest of the letter.

1. Personal or Confidential notation used to indicate that only the

person addressed should read it. placed below the date at the left margin all

letters capitalized or initial capitals and underlined

2. Attention line: ATTENTION:, ATTN:, Attention directs letter to a

specific individual within a company between inside address and salutation


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3. Subject line Subject:, Re: states general subject so reader can

locate previous correspondence placed above or below the salutation

4. Typists initials: ABJ/pt identifies who typed the letter if different

from the writer writer’s initials first in capitals: ABJ typist’s initials second

in lower case letters: pt slash ( / )separates the two parts placed below

signature line

5. Enclosure notation: Enclosure: Enclosures (3): Encl.: indicates

items enclosed with letter often names items specifically placed after

typist’s initials

6. Copy notation cc: c. copy to: placed after the enclosure notation

includes list of people to whom an exact copy is being sent

7. Blind carbon copy bcc use when recipient must not know that

copies have been sent to others never appears on original letter, only on

copies typed on top left corner of copies of original

8. Post script PS: used to add forgotten material sometimes done

intentionally to get reader’s attention may be handwritten placed after all

other itePreviously we created the main points of our letter, now we must

transform this into a final version. To do this, four main

Dacă ai înţeles paragrafele parcurse până aici, atunci te rog să completezi cuvintele lipsă în textul de mai jos: When writing a business letter, be careful to remember that ...................... is very important. In the .................. paragraph, consider a friendly opening and then a statement of the main point. The next paragraph should begin justifying the ................. of the main point. In the next few paragraphs, continue justification with .................... information and supporting details.



Răspunsul corect este: “conciseness”, “first”, “importance”,“ background ”.


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Subiecte pentru autoevaluare:

Întrebări de autoevaluare

1. Give a synonym to the word “letterhead”.

Scrie răspunsul tău aici:

.............................................................................................................

.............................................................................................................

.............................................................................................................

.............................................................................................................

.............................................................................................................

.............................................................................................................

Răspunsul corect la întrebarea de mai sus este:

“Heading”, is a synonym, for the word “letterhead“.

2. Is the reference optional or compulsory in a business letter?

Scrie răspunsul tău aici:

.............................................................................................................

.............................................................................................................

.............................................................................................................

.............................................................................................................

.............................................................................................................

.............................................................................................................

Răspunsul corect la întrebarea de mai sus este:


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The reference is optional in a business letter.

Dacă aţi terminat de răspuns la întrebările de mai sus, verificaţi-vă răspunsurile date confruntându-le cu materialul teoretic prezentat în

acest Modul.

Nu aţi răspuns corect la toate întrebările? Nu fiţi dezamăgiţi, căci vă recomandăm să reparcurgeţi materialul teoretic şi cu siguranţă veţi putea răspunde acestor întrebări. E simplu! Puteţi de asemenea, să vă notaţi eventualele nelămuriri, pentru a le clarifica în cadrul Activităţii tutoriale (AT).

Aţi răspuns corect la toate întrebările? FELICITĂRI!!! Continuaţi parcurgerea acestui Modul pentru a vă pregăti corespunzător în vederea atingerii obiectivelor stabilite pentru acest Modul.

Exerciţii rezolvate:

1. Match the definitions on the right to the expressions on the left:

1. enclosure a. greeting in a letter (e.g. "Dear Mr Jones")

2. block format b. blank area between words or lines of text

3. heading c. extra document or image included with a letter

4.salutation d. casual

5.sincerely e. extra spaces (usually 5) at the beginning of a paragraph

6. informal f. a word or phrase that indicates what the text below will be about

7.indent g. most common business letter format, single spaced, all paragraphs begin at the left margin

8.spacing h. term used before a name when formally closing a letter

9.body i. the person who receives the letter

10.recipient j. the content of the letter; between the salutation and signature


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Răspunsurile pe care le consideri corecte sunt: .......................................

Nr. întrebării Răspunsul corect: Nr. întrebării Răspunsul corect: 1. 6. 2. 7. 3. 8. 4. 9. 5. 10.

Dacă aţi terminat de răspuns la testele grilă de mai sus, verificaţi-vă răspunsurile date confruntându-le cu cele din tabelul următor:

Nr. întrebării Răspunsul corect: Nr. întrebării Răspunsul corect: 1. c 6. d 2. g 7. e 3. f 8. b 4. a 9. j 5. h 10. i

Subiecte pentru evaluare şi control

Teme pentru aprofundarea cunoştinţelor

Vizitează, în scopul familiarizării cu ele, informaţiile postate pe

următoarele pagini web:

1. Writing Business Letters (link: http://esl.about.com/cs/onthejobenglish/a/a_basbletter.htm)

Termen: sfârşitul săptămânii 7.

Întrebări de evaluare

1. What does the letterhead include?

2. Are there any differences between British and American


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English when writing the date? Point them out.

3. Speak about the inside address.

4. Is the reference optional or compulsory in a business letter

5. Is there any connection between salutation and the sender’s

relationship with the recipient?

6. Which is the difference between blok format and indented

format of business letters?

7. What are enclosures? Give some examples.

8. Give details about the style of a letter.

Studii de caz propuse pentru acest

Modul:

Business Letter Styles

The following pictures show what a one-page business letter should

look like. There are three accepted styles. The horizontal lines

represent lines of type.

Modified Block Style Block Style


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Semiblock Style

Block Format: Business Letter

Letterhead

Date (Month Day, Year)

Mr./Mrs./Ms./Dr. Full name of recipient.

Title/Position of Recipient.

Company Name

Address Line 1

Address Line 2

Dear Ms./Mrs./Mr. Last Name:

Subject: Title of Subject

Body Paragraph 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


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Body Paragraph 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Body Paragraph 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . .

Closing (Sincerely...),

Signature

Your Name (Printed)

Your Title

Enclosures (2)

Typist Initials. 11

Business letter sample

JEFFERSON INCORPORATED 1030 Dearborn Road, Broadway, New York NY 10012

Tel: 903047-telex RCA JEF 234972

Overseas Sales Department Office Supplies Ltd Prince Street Hackney London E8 9EG 13th August 2003 Dear Mrs Mackintosh, Ref: Our Order No FT 70641 – B/1 529 O/S 46293 S/291 With reference to the above order for 10 computers Model No 624/F10, shipped on the S.S. Ionian, we regret to inform you that on arrival three of the computers were faulty. It is obvious from examining the packing cases that they have been damaged during shipment.


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The plastic keyboard covers are broken and some of the keys are now bent. We therefore propose to return the damaged computers to your factory for replacement. We trust this will be acceptable. Yours sincerely, Miriam B. Millar Miriam B. Millar Miriam B. Millar Miriam B. Millar

Miriam B. Millar Director

NUMBER YES NO

1.

2.

3.

Termen pentru postare: sfârşitul săptămânii 7.

Analiză de text

Ai de realizat şi de postat ca şi document MS Office Word, pe pagina web a

disciplinei, la butonul creat în acest scop în secţiunea specifică aferentă

Săptămânii 7, rezolvarea la următoarea temă: 1. The company you are working for wants to improve the activity of the Human Resources Department. There have been many applicants complaining about the quality of the interviewers. Write a letter to thr Head of the Human Resources Department on the steps that must be taken in order to imporve this department’s activity. Bibliografie recomandată: A Contemporary Model for Human

Resources – link: http://www.hotelschool.cornell.edu/research/chr/pubs/reports/abstract-13619.html.



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Referat

Referat. Respond to each of the situations below. Write a letter to the company correctly using full block format. You may need to make up some of the details of your letters. Create a second or continuation page for one of these letters. A. Write a letter of complaint to the Maritime Sports Equipment Company about an overcharge of $22.10 on a bicycle you had ordered from them. The original advertisement stated that the bicycle would cost $185.00, plus $25.00 handling charges. Use open punctuation. B. Write a letter to Protectall Insurance Company reporting an accident in which you were involved. Make sure that you include precise details of the accident and all the information necessary in making a claim. Use mixed punctuation. .

Additional resources:

Writing Letters,

http://www.nald.ca/clr/academic/english/writing/letters/module9.pdf

Business Letters, http://www.unc.edu/depts/wcweb/handouts/business.html

http://careers.unc.edu/


Exerciţii propuse spre rezolvare:

Rezolvă exerciţiile propuse mai jos. Rezolvarea lor o vei posta pe pagina web a disciplinei, la butonul creat în acest scop în secţiunea specifică aferentă Săptămânii 7.

1. Rewrite the following letter in the correct order:


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1. I think they want to phone so they can have a proper conversation with

you and really check me out.

2. Hope to hear from you soon.

3. I'm sure this would be a mutually beneficial arrangement.

4. Is it OK if I send them your phone number?

5. Hi Jen,

I'm writing this letter because I really need your help. You're the only

person who knows me well enough to give me a reference for a course I

want to do.

6. I know it's been a while but if you could do it'd really help me out. I've

got a new phone number, 09957 234 563, so you can get me on that, and my

address is still the same.

7. Regards

Patrick

8. as I expect this would be the first reference you've been asked to give.

9. I saw an advert in a paper recently offering a free journalism course to

successful applicants. I sent in an article I wrote for the student newspaper,

you know, the one about legalising drugs?

10. Anyway, they really liked it, but as there are only five places they want

a reference as well. I haven't given them your name yet,

2. Choose parts of the letter to build a letter of enquiry:


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Position of your address: ............................

Position of date: …………………..

Format of date: ………………..

Salutation: …………………..

Subject Heading Content: ……………………..

Paragraph Style: ………………….

Paragraph 1, Sentence 1:

a) I am writing to complain about the punctuality, quality and customer

service on your local tour of New Territories tourist attractions.

b) Your tour of the New Territories was a disaster.

c) I am writing to complain about a tour of the new Territories organised by

your company.

Paragraph 2, Sentence 1:

a) The food was disgusting and gave me and my family bad stomachs. I had

to take a day off work.

b) After lunch my family and I did not feel well due to bad stomach pains. I

was forced to take sick leave next day, and I enclose a copy of the doctor's

note.

c) The lunch was horrible. Why didn't you book a decent restaurant?

Final Paragraph:

a) I demand compensation.

b) Due to the discomfort and inconvenience, I request compensation for the

doctor's fees to the amount of $316.

c) I hereby notify you that I intend to take you to court for compensation,

and you will shortly be receiving a letter from my lawyer.

Closing

a) Thanks.


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b) I look forward to hearing from you.

c) Thank you very much for your kind consideration.

Sign off: ………………

David Choi

3. Fill in with the appropriate words:

21 Price Street

Perth, Alberta

T1J 3X8

June 10, 20—

Dear Jill,

I was very happy …1…. from you so soon. The pictures that you included from Florida …2.. me jealous! Here, it has been …3…. winter all the month of May.

…4…. you may have noticed from my address, I have big news for you! …5..May 28th, I joined the Welder's Union and within three days they assigned …6. to a project in Perth, Alberta. The address …7.. is where I now live. Things certainly change fast! So…8…, I like the job. I have heard rumours that we may be sent to the Yukon to work on contract. While I am not thrilled about the climate there, I would make …9……more money. The only other item of news lately is that my sister, Linda, is getting …10….this summer. You will be receiving a wedding invitation. She hasn't even made her mind up.



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Rezumatul acestui Modul

When writing a business letter, you must pay attention to the parts of a

business letter.

The following elements will constitute the formal outlay of a business

letter:letterhead/ heading, date,inside address,reference, salutation, subject

matter, communication, signature, enclosure.

The format (layout) is the visual organisation of a business letter.

The main business letter formats are:

- Full-Block Style - All the elements are aligned to the left margin and

there are no indented lines. This is a standard block-style format that

is accepted by most businesses.

- Modified Block Style - The return address, date, closing and

signature start just to the right of the center of the page or may be

flush with the right margin. All body paragraphs begin at the left

margin.

- Indented or Semi-Block Style - Similar to the modified block

business letter style except that the first line of each paragraph is

indented.

Bibliografie obligatorie

1. Monica Sim, Guidelines to English Business Correspondence, Editura

Universităţii din Oradea, Oradea, 2007, Capitolul 2.

2. Bill Mascull, Business Vocabulary in Use, Cambridge University Press,

2002, Capitolul 52, 53.


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Bibliografie disponibilă on-line

1. How to Write a Business Letter in English– link: http://esl.about.com/cs/englishworkplace/ht/ht_bletter.htm

2. Sample Business Letters– link: http://www.englishclub.com/business-english/correspondence-samples.htm

BIBLIOGRAFIE

1. Alexander Hollinger– Test Your Business English Vocabulary, Editura

Teora, Bucureşti, 2000.

2. Bill Mascull, Business Vocabulary in Use, Cambridge University Press,

2002.

3. David Horner – 1000 cuvinte cheie în afaceri, Editura Compania,

Bucureşti, 2002.

4. Mark Powell - Business Matters, Thomson & Heinle, 1996.

5. Michael Brookes, David Horner – Business English – Engleza pentru

afaceri, Editura Teora, Bucureşti, 2000.

6. Mirabela Pop, Monica Sim, Business English for Business Students,

Editura Universităţii din Oradea, Oradea, 2007.

7. Mirabela Pop, Business Correspondence in English, Editura Universităţii

din Oradea, Oradea, 2007.

8. Monica Sim, Guidelines to English Business Correspondence, Editura

Universităţii din Oradea, Oradea, 2007.

Documents

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