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PRESENTATION BY: Dr. NONCEDO KHEWU (PhD)FOR
3-MANNA’S LEADERSHIP AND DEVELOPMENT AGENCY
TO: ENGEN PETROLEUM LTD2013/04/17
RESEARCH, CULTURE AND
LEADERSHIP STRATEGY FOR
IMPROVEMENT
QUEENSTOWN SERVICE STATION
AS A VALUE DRIVEN BEST
PRACTICE MODEL
2023-04-17
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BACKGROUND: ENGEN PETROLEUM LTD VISION
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SUCCESSFUL BUSINESS + RESPONSIBLE CORPORATE CITIZEN
INTERGRITY, OWNERSHIP, EMPOWERMENT,
TEAMWORK & PERFORMANCE
STANDARDS OF EXCELLENCE
2023-04-17
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PROBLEM STATEMENT
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CORE BUSINESS: SERVICE STATION
PROVISION OF CONVENIENCE SERVICES
CUSTOMER CARE
FACE VALUE DIAGNOSIS VS. OTHER REALITIES
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RESEARCH, CULTURE AND LEADERSHIP (RCL) STRATEGY FOR IMPROVEMENT
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AIM: RCL STRATEGY FOR IMPROVEMENT
* DIAGNOSTIC SITUATIONAL ANALYSIS
* BASE FOR AN INTERVENTION STRATEGY
* IMPROVED ORGANISATIONAL CULTURE AND LEADERSHIP
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RCL STRATEGY FOR IMPROVEMENT (CONTINUED)
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STEP 1: SITUATION ANALYSIS
RESEARCH – CULTURE (DEVOPMENTAL/POLICING)
* MANAGEMENT & LEADERSHIP
* ORGANISATION EMPLOYEES
* ORGANISED LABOUR (UNIONS)
* CLIENTS PERCEPTION (MEDIA)
# 5 X SUCCESSFUL, 5 STRUGGLING
# QUEENSTOWN (PILOT)
# MIXED METHOD
RESULTS ANALYSIS: TRENDS VS. VISION
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RCL STRATEGY FOR IMPROVEMENT (CONTINUED)
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STEP 2: BUILD CULTURE AND EFFECTIVE LEADERS =
BEST PRACTICE MODEL * LEADERS
* EMPLOYEES
STRATEGY * STRENGTHS * WEAKNESSES (RISK FACTORS)
NB: CONSIDERATION OF QUEENSTOWN DYNAMICS
PLANNING AND PROJECT MANAGENT
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RCL STRATEGY FOR IMPROVEMENT (CONTINUED)
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STEP 3: MENTORING AND COACHING
* CONTINUOUS SUPPORT
NB: MANAGEMENT + LEADERSHIP
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RCL STRATEGY FOR IMPROVEMENT (CONTINUED)
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STEP 4: MONITORING AND EVALUATION
(MONITORING=CONTINUOUS + EVALUATION= E.G. EVERY 6 MONTHS)
* PERFORMANCE wrt. PLANS
* CHALLENGES
* IMPACT
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CONCLUSION
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POSITIVES OF RCL STRATEGY FOR IMPROVEMENT
* EVIDENCE BASED
* PEOPLE BASED
* VALUE BASED (INTEGRITY, OWNERSHIP, EMPOWERED,
TEAMWORK & PERFORMANCE)
* CONTEXT RELEVANT
* MEASURABLE
POTENTIAL: STATIONS OF EXCELLENCE (No. 1)
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THANK YOU!!!
