Conversations that Empower People and Transform Performance

James AldertonBamboo Bridge Pty Ltd

What I want from a leaderSomeone who can help me fulfil my

potentialSomeone that I can connect with

Someone who can help me improve my

thinking

To improve a person’s performance, focus on the way they think

Our thoughts

Our feelings

Our behaviour & habits

Our performance

When we try something new, we create a mental map of that idea in our conscious mind

Ideas are like children, there are none so wonderful as your own

Let

If I were you, here’s what I would do…

1. Let them do all the thinking2. Keep the conversation focused on solutions3. Stretch & challenge them4. Provide lots of positive feedback5. Have a clear process for your conversation

Conversations that empower people & transform performance

Source: Quiet Leadership, David Rock

Let them do all the thinking

Help them to think better rather than think for them

Keep the conversation focused on solutions

Problems are interesting to discuss but focusing on solutions is more useful

Source: Quiet Leadership, David Rock

Stretch and challenge themA stretch can be challenging but it brings

growth, engagement & passion

Source: Quiet Leadership, David Rock

Provide lots of positive feedback

Your belief in their potential will help to embed the new habits they’re developing

Have a clear process for your conversation

Vision

Planning

Details

Problems

Drama

Confirm & agree what you’ll talk about and why, and where you’re trying to get to

Source: Quiet Leadership, David Rock

Three Skills of Coaching

Listening

Questioning

Challenging

Knowing when to shut up!

Quality questions get quality answers

If they’re not being challenged, why bother?

Conversations that empower people & transform performance

Source: Quiet Leadership, David Rock