Energy Academy

Electrical Contractor Information Session – May 2018

Agenda - Energy Academy

Time Timing Topic

4.30 pm 10 mins Welcome, Safety Briefing & Introductions

4.40 pm 15 mins AER Regulatory Proposal

4.55 pm 30 mins Power of Choice (PoC) & Portal Update

5.25 pm 30 mins QECMM Updates

5.55 pm 15 mins 230V Transition in Queensland

6.10 pm 10 mins Solar Update

6.20 pm 10 mins Connections Program

6.30 pm 10 mins Q & A Session

2

Welcome and Safety Briefing Amanda Miller - External Partnerships Manager, Customer Quality & Experience

AER Regulatory Proposal

• The regulatory regime requires Energex and Ergon Energy to provide certain

documentation for the 2020-2025 revenue period, the contents of which are

specified in the National Electricity Law, rules and binding guidelines.

• It must also align with our corporate strategy, business as usual capabilities and be

deliverable

• Our regulatory proposal for 2020 -25 will be customer centred, compelling and

compliant

Regulatory framework (NER, NEL, binding guidelines)

Regulatory proposal Shareholders Customers

BAU

5

What is AER2020

Where are we in the process?

What is included?

AER 2020

Source: AEMC

7

Keeping the lights on Emergency response and storms

200 Local field

crews

400 EQL

personnel

90,000

135,000 11 February 2018

Customers losing supply in

southeast Queensland

calls through the Customer Contact Centre

115,000 restored within

24hrs 300,000

Social media reach

8

What challenges do we face?

SECURITY “Keep the lights on…”

• Storm and energy response

• Cyber-security and privacy

• Infrastructure resilience and safety

9

What are our aspirations?

AFFORDABILITY

SUSTAINABILITY

SECURITY

Continue to

improve

affordability

Accelerate

innovation

Maintain our

performance

Price going down

Facilitate new

energy communities

and technology

Beat service targets,

keep the lights on,

respond to natural

disasters

CURRENT STATE FUTURE

10

What are our AER2020 project objectives?

Affordability Customer and

stakeholder support

• We work with customers to

deliver lower network prices

over the next regulatory

period.

• We limit our RAB growth over

the next regulatory period to

manage future price impacts.

• Our expenditure forecasts

reflects our current and

ongoing efficiency savings.

• We work with customers to

meet their needs as it relates

to choice and control over

products and services our

networks provide.

• Our revenue allowance

sustains network operations

to maintain the service levels

our customers value.

• Our plan and regulatory

outcome provides for

ongoing transformation to

enable us to respond to our

customers expectations and

the changing technology

landscape.

• Our expenditure forecasts:

• reflect our robust governance

and are resourced for delivery

• will maintain safety, power

quality, security, reliability and

customer responsiveness (incl.

emergency and natural

disasters) and innovation.

Sustainability

• Our proposals are

comprehensively informed by

our customer’s preference

and our customers support

key elements of our

proposals.

• We receive positive customer

and stakeholder feedback on

our engagement activity and

outcomes.

• We are credible and trusted

by our customers,

stakeholders and the

Queensland Government.

11

RETAIL

The electricity is sold by

the retailers, who also

provide a range of other

services. They buy the

electricity wholesale

from the generators.

The electricity

industry

DISTRIBUTION

The ‘poles and wires’ then

supply the electricity directly

into Queensland’s homes and

businesses.

35%

of bill

GENERATION

A range of energy

sources are used by

private and

government-owned

operators to generate

Queensland’s

electricity.

TRANSMISSION

The transmission

network carries

electricity from the

major generators over

long distances to feed it

into the distribution

network.

ENGAGEMENT PROGRAM

OUR CUSTOMERS

AND INDUSTRY

PARTNERS

We have 2.2 million

customers state-wide.

Around 28% of houses

now have solar – and

business customer solar

and utility-scale solar

are growing rapidly.

Refreshing our service commitments

WE’RE

DEPENDABLE

We’re here 24/7 to

keep the lights on –

providing the peace

of mind of a safe,

reliable electricity

supply, and knowing

that we’ll be there

‘after the storm’.

SUPPORTING

CHOICE

We’ll make it easier to

connect to the

network, giving you as

much control as you’re

looking for around your

energy solutions with

information and more

choices.

WITH REAL

VALUE

We’ll do everything

we can to put

downward pressure

on the electricity

prices, and advocate

for the best future

outcomes for all

Queenslanders.

What have our Customers told us is important?

• Future demand/energy use

• Regulatory Proposal 2020-2025

• Pricing and affordability

• Safety and reliability standards

• Customer choice/future the network

• Customer experience

• Major infrastructure projects

• Vegetation management

• Tariff reforms

• Street lighting

Build channels

and knowledge

Explore concerns

and preferences

Develop and test

scenarios

Consider draft

proposals

Feedback final

decisions

Consult during review

process

Ongoing BAU

engagement

14

How do we interact with customers face to face?

Agricultural

Forum

Electrical

Contractor

Forum Major Customer

Forum

Developer

Forum

Retailer

Forum

Energy Queensland Customer Council

Customer Council Regulatory Proposal/Tariff Structure Statement

Working Group

Key business-as-usual

engagement forum Dedicated Customer and Industry

Partner Forums

Umbrella Customer Forum

15

How do we interact with customers online?

• Live at www.talkingenergy.com.au

• Built on the EngagementHQ platform

• purpose-built community platform

• website + engagement features

• Enable engagement with customers and stakeholders that don’t normally

engage with us through traditional methods

• Meets Web Content Accessibility Guidelines (WCAG) 2.0 to Level AA

standards

16

What are the phases of the customer engagement

for AER2020?

17

Gather

Oct17-Feb18

Review of current insights and identify how customers

can best inform our plans.

Listen

Feb-Jul18

Build capacity to engage,

explore views in depth and seek feedback on

direction.

Share

Sep-Oct18

Engage on draft positions incorporating feedback..

Explain and seek to refine.

Explain

Jan-Feb19

Publish Proposal and explain

further how feedback has been incorporated.

Revise

May 2019

Engage on issues. End with Revised Proposal (Dec19) & Final Determination (Apr20).

Revie

w

Mo

nito

r

Eva

lua

te

Power of Choice (PoC)

Background

• Power of Choice (PoC) is a national reform approved by the

Federal Government and endorsed by the Queensland State

Government

• PoC reforms relate to the National Electricity Rules (NER) and

the National Energy Retail Rules (NERR)

• The reforms are being led by the Australian Energy Market

Commission (AEMC) and new rules are being enforced by the

Australian Energy Market Operator (AEMO)

19

Background

• It allows the customer to choose a retailer that suits them

based on detailed knowledge of their electricity

consumption

• Since 1 December 2017, all new and replacement meters

are now Type 4 digital meters and open to contestability

− A type 4 meter has a modem and aerial which

records meter data at 30min intervals The data is

sent to the Meter Data Agency nightly.

20

Background

• Around 100,000 Queensland premises (small customers)

have already been changed to digital Type 4 meters,

predominately in SEQ

21

What is PoC?

• The reforms are designed to increase competition in the

electricity supply chain, establish new players in the market

and provide customers with access to more information

about their electricity consumption.

• A new player in the market is called a ‘Metering

Coordinator’ (MC).

• Expansion of competition in metering and related services

for small customers (large customers are contestable

already)

22

Power Of Choice - What does this mean?

• Our field crews, in their role as a Distribution Network

Service Provider (DNSP), will no longer be responsible for

installing or replacing meters at a premises in PoC

impacted areas in Queensland, as this will now be

completed by the Meter Provider .

• Energex / Ergon Energy will continue to be responsible for

the supply and maintenance of electricity and its

associated network and services to a customer’s premises.

23

Power of Choice – What does this mean?

• Distribution Network Service Providers (DNSP) like Ergon

Energy Network and Energex, will retain responsibility to

read and maintain all existing Type 6 meters until they are

replaced due to fault, age or customer requirements

- this means that Ergon Energy Network and Energex

field crews will follow existing processes for premises

with Type 6 metering

24

Power of Choice – What does this mean?

• Type 4 digital meters will be installed and maintained by a

Metering Provider (MP) who will be appointed by a Meter

Coordinator (MC), Retailer or Large customer.

– Electrical Contractors may see different MP’s on

site installing metering for the customers

25

Power of Choice – What Does This Mean?

• Ergon and Energex field crews, and Meter

Providers may need to coordinate appointments,

so that a customer is not left without power

– ie Upgrade of supply for existing premises

26

Power of Choice – What doesn't change?

• Small customers will continue to deal with

retailers directly,

• or through their electrical contractor, for all supply

or supply alteration requirements

27

Changes for Electrical Contractors

The main changes for Electrical Contractors when the PoC changes

were introduced include:

• There is an additional party - the Meter Provider - involved in

the connection of the premise, requiring greater coordination during

the connection process.

• Electrical Contractors now deal directly with the Metering

Coordinator and Metering Provider for metering work on

Contestable Meters (Type 4 or comms enabled meters).

• Electrical Contractors will still use the portal for lodging

Connection Agreements and EWRs.

28

Changes for Electrical Contractors

• New information cards left by Distribution field

crews if they complete the supply service works

and leave before the MP arrives on site to

complete the metering work.

• The card will be hung from the sealed MIL on

completion of the Distributors works.

29

Changes for Electrical Contractors

30

New Basic Connection Lifecycle &Timeframe

Electrical Partner

completes Connect

Application

National Metering Identifier

(NMI) created

Electrical Contractor

submits EWR

Retailer receives

EWR

Retailer contacts

Customer

Ergon receives B2B and Field

Crew is dispatched

Metering Provider

installs Meter

NMI Creation timeframes can vary from 4 hours – 2 days based on correctness of address details provided

Approx 5 day turnaround Allocate NMI is included in this timeline Delays can be caused by unavailability of customers

Note: Connect also needs to be at an accepted status prior to submission of the EWR

Retailer contacts Metering

Coordinator

31

PoC Terminology

32

SMALL CUSTOMERS RETAILER

Retailer submits request

to market for permanent

new connection on behalf

of customer.

Retailer submits:

1.‘Supply Service Works

SSW’ B2B to the market

for DNSP.

2. ‘ Metering Service

Works MSW’ to the

market for MC/MP..

DISTRIBUTION

NETWORK

REQ

UESTS FO

R ELEC

TRIC

ITY SERV

ICES

SUB

MITTED

TO TH

E MA

RK

ET (GA

TEWA

Y)

JOB #1

RECEIVED IN

PEACE TO

ESTABLISH

SUPPLY

CONNECTION

JOB #2

RECEIVED IN

MC/MP SYSTEM

TO INSTALL

METERING

METERING

COORDINATOR (MC)

METERING PROVIDER (MP) FIELD CREW

Customer selects

RETAILER and

submits request for

permanent new

connection of

supply.

DISTRIBUTION FIELD CREW

Two jobs are created

as a result of the

Permanent New

Connection request –

a job for the

connection work

(non-metering work)

(called Supply

Service Works -

SSW) and a job for

the metering work

(called Metering

Service Works -

MSW).

DNSP will schedule

and dispatch Field

Crew for Job #1 –

perform Establish

Supply fieldwork.

DNSP Field Crew will conduct

non-metering job and connect

supply up to the meter

isolation link (MIL) and leave

an A5 warning card in/on the

MIL.

MC coordinates with

MP to schedule Job #2

– the metering

component of new

connection work.

MP attends site and undertakes

metering component of new

connection by installing new

Type 4 meter digital meter. MP

completes the energisation of

premises by connecting meter to

MIL.

Field Crew enter

completion details in FFA

using new form/code.

PEACE will send

completion through

Gateway to market.

MP enters completion

details in MP System.

MP System will send

completion information

to market.

DNSP

MP

Execute Work Complete Work

Execute Work Complete Work

Assume EC has

submitted an Form

A/2 + Connect

through the EPP

EC

Energex Connections Electrical Partners Portal

How to Submit a Basic Connection Application

• Log into the Electrical Partners Portal

• Select MyCONNECT

• Then select New 34

Make your Service Selection

Note: You need an existing connected NMI to be able to Change an Existing Connection. 35

Press Next to fill out the Application form

Note: You may need to start with an Enquiry if your job is not a

Basic Connection. 36

Application form – Search for your Premise (NMI)

• An existing NMI can be found on your customers bill from their Energy Retailer.

Advice for Search Results

• New Connection can only proceed on a Greenfield or Never Connected NMI

• Change an Existing Connection can only proceed on an Active NMI 37

Application form – Connection Details etc.

• A Basic Connection is 100 Amps or less, where Network Availability is Existing.

• Please provide as much information as possible in the remaining sections of the

Application to assist the connection process.

• Under Declarations you can choose to Expedite Application, this will automatically

Accept the model standing offer terms and conditions when you select Submit. 38

How to Submit an Enquiry

• Log into the Electrical Partners Portal

• Select MyCONNECT

• Then select Enquiry

• Log into the Electrical Partners Portal

• Select MyCONNECT

• Then select Enquiry 39

Make your Service Selection

Note: An Enquiry is required prior to some Connection Applications where

Network Assessment is required.

40

Enquiry form – Search for your Premise (NMI) • An existing NMI can be found on your customers bill from their Energy Retailer.

• Alternatively, you can search for a NMI using the Meter Number, Address or Lot and Plan

Advice for NMI Selection

• A New Connection can only proceed on a Greenfield or Never Connected NMI

• Change an Existing Connection can only proceed on an Active NMI

If the request is for a New Connection, you will need to create a new NMI by

selecting the NMI creation required button. 41

What’s hot and what’s not from Technical Support

Updated Metering Neutral Link rule All new whole current installations now require a metering

neutral link fitted even where there is no controlled load tariff.

For existing installations, where direct connected meters are

installed on an existing single customer installation, for supply

and/or tariff changes, additional tariffs (e.g. controlled supply

tariff) or installation of a MEGU (e.g. solar PV system), a

metering neutral link shall be installed and connected as per

the requirements of Clause 6.7.3 of the QECMM.

43

Connection of Metering Neutral Conductors

to Main Neutral – Clause 6.7.1

The metering neutral shall be connected to the main neutral in such a manner

that it cannot be disconnected or removed.

Examples of this are:

• Soldered or crimped to the main neutral

• A flag lug under the main neutral connection

• A sealable terminal or bolt on the neutral link/bar (conditions as per clause)

• Where the main neutral conductor is 25mm2 or larger a sealable terminal

may be used

• Under a stud fitted with a suitable nut that is drilled and tapped into the

consumer’s mains neutral lug, provided the arrangement can be sealed

44

Metering Active and Neutral Link

Mounting - Clause 6.7.6

• Metering active and neutral links shall be mounted on the rear of

the meter panel or meter enclosure.

• They shall be mounted in such a way that they do not interfere with

the mounting of the metering equipment.

• Preferable for the metering active and neutral links to be mounted

as close as practical to the bottom of the meter panel.

• Access to metering links must not be obstructed by any structure or

wiring within the switchboard.

45

Metering Active and Neutral Link

Labelling – Clause 6.7.7

• A permanent label is required on the front of the meter panel

to indicate the location of the metering active and neutral

links.

• Metering active and neutral links shall be identified as such

and marked to identify which meter is fed from each outgoing

circuit of the metering link.

• Labelling must be legible and durable in accordance with

AS/NZS 3000:2007.

46

Moving Metering Equipment

• When altering the location of meters to a new meter panel the

Electricity Retailer’s Meter Provider must attend the site to move

the metering equipment.

• When moving an existing enclosure and/or the meter panel to a

new location, using the same meters, the Electricity Retailer’s

Meter Provider must attend to inspect the work before the

switchboard can be re-energised.

This is a Legal requirement of operating within the National

Electricity Market (NEM), that only Metering Providers are

authorised to install, maintain, relocate or remove metering and/or

control load equipment.

Replacing Mains Connection Box

• To work within the requirements of the Electrical Safety Act 2002

(i.e. not working live) an Electrical Contractor would be required to

de-energise an installation via the pole fuse to replace a Mains

Connection Box. The Electrical Contractor is required to be an

registered Authorised Person to remove the pole fuse for this de-

energisation task. In the Ergon Energy area a Form A must be

submitted as soon as practical after the change to notify us to

inspect the job.

• On reconnection of the installation ensure you conduct correct

testing procedures as per the Electrical Safety Regulation 2013.

• Contractors are not permitted to replace a blown service fuse, re-

energise a disconnected customer, remove or relocate a service line

from the existing point of attachment. 48

Replacing Mains Connection Box

• Please remember, only a registered Authorised Person is permitted

to de-energise an installation via the pole fuse, which must be done

before replacing a Mains Connection Box

• An Electrical Work Request (EWR) must be submitted as soon as

practical afterwards, advising of the mains box replacement.

• On reconnection of the installation ensure you conduct correct

testing procedures as per the Electrical Safety Regulation 2013.

• Contractors are not permitted to replace a blown service fuse, re-

energise a disconnected customer, remove or relocate a service line

from the existing point of attachment.

49

Connection Point OH Service Lines

QECMM - 5.4.5

• The point of attachment and the connection point are to be positioned on the

building or structure where the distributor’s personnel have unobstructed

ready and safe access from the same common ladder position. That is, it

must be positioned where personnel do not climb on roofs, enter adjoining

properties, or carry ladders through structures, and or buildings for access.

• Clear level and safe access to the point of attachment shall be maintained by

the customer to allow the distributor to maintain the service. A clear level

area below the point of attachment that allows a ladder ratio of 4:1 vertical to

horizontal is deemed suitable.

50

Connection Point OH Service Lines

QECMM - 5.4.5

• The customer shall, at their expense, relocate the point of attachment to an

acceptable position complying with Section 5 when the existing point of

attachment is located in an unsuitable location and:

Electrical work is performed at an existing installation resulting in a

major alteration as per clause 6.11.5 or;

Building works are carried out at premises that results in the

requirements of clause 5.4.5 (b) or (c) not being satisfied.

• Major alterations are defined in Clause 6.11.5 and include consumer’s mains

upgrade and/or meter enclosure replacement, and/or replacement of a meter

panel not housed in an enclosure.

51

Requesting Installation of a Network

Device

• Just a quick reminder that we will only install a Network Device for a

controlled supply when the load is available for connection and

inspection.

• When submitting your EWR for initial connection ensure all

controlled loads are selected, so the correct metering type can be

installed by the Meter Provider and the controlled load can then be

connected when ready.

IMPORTANT: Please make sure all wiring installed for future

connection to Metering or a Network Device is left appropriately

terminated behind the metering panel.

52

Multiple Installations – Clause 6.6.1.2

• A lockable load-break isolator (with facility for locking off) that is

capable of isolating supply to the entire electrical installation shall be

installed for all multiple customer installations.

• More than one customer is classed as a multiple installation.

eg Duplex.

• When additional customers are connected to an existing single

Direct Connect and/or C/T Metered installation, a load-break isolator

will be required to facilitate separate isolation of all customers.

53

Identification Multiple Installations – Clause 2.7

• Each individually metered section of a multiple installation shall be

clearly identifiable (eg shop, unit or factory number). The number

shall be permanently marked on the main switchboard, distribution

board (if applicable), meter, isolator and front door of the individual

shop/unit.

• A site plan of the overall layout of the site shall also be permanently

displayed on the inside door of the main switchboard.

• An electrical test must be carried out to ensure that the meter wiring

does supply that particular part of the installation that is identified by

the switchboard and unit marking.

54

AS/NZS 3000:2007 – Wiring Rules

• For any interpretation and guidance on compliance with AS/NZS

3000:2007 - Wiring Rules, or any other associated Australian

Standards please contact the Electrical Safety Office.

• Please do not call the Electrical Contractors Hotline for rulings on

the above – We offer advice and guidance on QECMM only.

ESO Business Hours – 07 3874 7748

ESO After Hours – 07 3235 4596

or your Master Electricians State/Local Rep

55

Authorised Person

• To become an Authorised Person please jump on our website and

have a look at the requirements and process for becoming a

Authorised Person, or grab a form from us before you leave.

• Registering as an Authorised Person will allow you to remove and

reinstall Energex LV Pole Top and pillar fuses when working on

your customer’s premises.

• This will help you avoid appointments and associated costs in

some scenarios.

• authorisedperson@energex.com.au

56

Asbestos Management Alignment

• Effective from 1 July 2018 there will be change to switchboards

containing Asbestos

• Where the existing meter panel contains asbestos and the customer

is requesting a change to metering or control equipment at the

property, the asbestos panel will be required to be removed

• If Ergon Energy crews attend a property to carry out customer

requested work where a meter panel is found to contain asbestos,

notification will be provided to the customer of the required

replacement and the customer advised to inform Ergon Energy

once the panel replacement has been completed so crews can re-

attend the site. 57

Feedback received from our Field Crews

• Access to building sites

• Access to connection point eg pillar box surrounded by temp fence or rubbish.

• The stability of temporary switchboards

• Metering wiring incorrect/not installed

• Circuit breaker rating not suitable for cable size

• Earthing of switchboard incorrect

• Locating sites, no lot number clearly visible on site

• Bootlace crimps on flex cable (correct length etc)

• Issues with meter only enclosures, location of MEN

• Sub main protection when a sub-board is installed at a different location

• Meter neutral link not installed, meter isolation link not installed

• Switchboard markings (main switches not clearly identified), units not clearly

identified, no site plan permanently fixed in switchboard

• Side pull raiser brackets not correctly installed

• Insufficient cable length in switchboard/pillar

58

Electrical Contractor Updates

• Subscribe to receive electronic newsletters

• Most of our partners are already receiving the

Electrical Contractor updates by email so it

makes good sense to encourage everyone to

receive the newsletter this way

• You can still print off each newsletter as we keep

them on our website

Electrical Contractors Hotline

Energex – 1300 762 397

QECMMTechAdvice@energex.com.au

Ergon Energy – 1800 237 466

metering.drawings@ergon.com.au

Questions?

60

230V Transition in Queensland

Queensland’s Electricity Regulation was amended on 27 October 2017 to mandate a transition to the 230V standard in Queensland by 26 October 2018.

This means that the new statutory limits are now between 216V and 253V.

Voltages between 216V and 225V are now compliant.

Voltages between 253V and the old upper limit of 254.4V will no longer be compliant from 27 October 2018.

By 1 July 2020 the median voltage should be between 225V and 244V

Queensland’s Transition from 240V to 230V

62

230V Standard in Qld

63

In October 2017 an amendment was made

to the Queensland Electricity Regulation to

mandate a transition from the 240V to

230V standard by 26 October 2018.

Qld Supply

Voltages

Old (AS2926-1987)

New (AS60038-2012)

Nominal Vln/Vll 240/415V 230/400V

% Range +6%/-6% +10%/-6%

Max/V99% Vln/Vll 254.4/440V 253/440V

Min/V1% Vln/Vll 225.6/390V 216/376V

Range Vln/Vll 29/50V 37/64V

V50% (AS61000.3.100)

Vln/Vll - 225V-244V

/392V-424V

What is Changing in the Transition to 230V

64

Small voltage reductions will be implemented to the medium voltage at many sites across Queensland to achieve compliance on the low voltage network by 27 October 2018.

No changes are planned for existing connection agreements or inverter set points.

Voltage compliance is assessed in accordance with AS61000.3.100 based on ten minute averages over at least a week’s worth of data.

From July 2020 customer voltages should generally align with the preferred range of 225V – 244V.

11kV and 22kV connections must still be maintained within ± 5%.

Customer Benefits

65

Increased PV hosting capacity across Queensland

Reduced inverter tripping on high voltage

Alignment with national and international standards

Improved equipment performance

Small energy savings

For more information please email

230VTransition@energyq.com.au

66

Solar Update EG/MEGU Standards – EOLA Bill (44c FiT) - $50 Battery Cashback

Maintaining Eligibility for 44c FiT

Panels replaced should be matched for wattage. If not possible total array capacity

shall not exceed 5% of approved array capacity. No need to notify for 5%

increase or less.

Array capacity can be upgraded to the capacity of the inverter and no higher

with application

Panels

Can apply to connect BESS on same tariff as 44c FiT. BESS to be

installed so that it cannot discharge at same time

the PV system is generating and cannot

export energy to the grid. A schematic

demonstrating compliance required with application.

BESS

Inverter replacements are to be of a equal or lower

capacity only.

Additional generating systems only allowed if they cannot operate at

same time the original PV system is generating and cannot export energy to

the grid.

PV Inverter

A bill has been introduced to update the Electricity Act

1994 (Qld) to provide greater clarity on maintaining eligibility

for 44c FiT. It will apply retrospectively from the 15th

February 2018.

Bill Introduced

Connect BESS - with

conditions Increase array size up to 5%

Upgrade array above inverter

capacity

Increase array size above 5%

Discharge BESS at same time as

PV is generating or export BESS

generation to grid

Can

Cannot

68

Energy Storage Register

• Must have a Connection Agreement

• Greater than 1 kWh capacity

• AS/NZS 4777.2 compliant inverter (or AS

4777.2 for pre-Oct 2016 installations)

Eligibility

03

Registered BESS can receive one-off

payment until 31st December 2018*

$50 Cashback

01

Queensland initiative to ensure capture of

connected BESS to ensure more accurate data for

future AEMC National distributed energy devices

register

02

There is a statutory

requirement to gain DNSP

approval prior to all

connections of embedded

generating devices,

including BESS

Application Requirements

04

Battery Storage Register

* Date may change see Ergon Energy or Energex website for details

$

69

For more information search for

‘Energy Resource Register’

on the Ergon Energy or Energex

websites

LV EG Connection Standard (30 kW –

1.5MW) As per Section 7.1.1 of the Ergon Energy’s and Energex’s Joint Standard for Connection of

Embedded Generating Systems (>30 kW to 1,500 kW) to a Distributor’s LV Network:

• Protection equipment shall comply with the relevant sections of IEC60255 and shall operate the

isolation device either directly or through interposing equipment that also complies with the

following sections of IEC 60255:

− IEC 60255-1 Common requirements;

− IEC 60255-26 EMC requirements;

− IEC 60255-27 Product safety requirements; and

− IEC 60255-12 Directional relays and power relays with two input energizing quantities.

• We have been advised by industry that devices compliant with IEC 60255-127 Functional

requirements for over/under voltage protection are difficult to source.

• We have issued an exemption to the requirement for protection equipment installed

from March 2018 – October 2018 needing to comply with IEC 60255-127.

• We will provide a further update on this requirement by the 1st of October 2018.

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HV Connection Standard

Delivering Queensland a single new Joint HV Embedded Generation standard

Draft standard out for comment in May 2018

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For more information please email

tech.enquiries@energex.com.au

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Connections Solutions Update

Working together

We want to keep

you informed of our

progress with the

Connections

Program developed

to address your

feedback

We want to

capture and

represent your

expectations

from a customer

perspective

Our Energy

Queensland

approach will

support both South

East and Regional

Queensland with

their differing

challenges

We absolutely

value your

ongoing support

through our

strong

partnerships

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We are listening

• We value and appreciate your feedback and improvement ideas

• We have gathered feedback from a range of avenues – surveys,

1-1 engagement sessions etc.

• We are listening to your feedback and developing improvements

based on your ideas

• The Connections Program was designed specifically to

incorporate changes department wide to align to meet customers

needs and expectations

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What you have said & how we are responding

The Connections Program will be undertaking an end to end process review &

to help reduce handoffs to ultimately reduce timeframes.

Further portal enhancements & improvements are being made to make it easier

for you to do business across Queensland.

We are reviewing our current Connections Solutions structure to deliver a

customer advocacy model with a key focus on relationship management.

We are reviewing our pricing and estimating tools to provide a streamlined

approach.

*Feedback received mostly in Regional Queensland

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Connections Program

Purpose: Deliver simpler, more efficient connections processes that deliver

a sustained improvement in the customer experience

Streams

Pricing Tool

(Estimation),

Capital

Contribution

Customer

Segmentation &

Advocacy Model

Connection

Estimation &

Cost Recovery

Negotiated

Connections

Connections

Systems

Public Lighting

Strategy

Major Customer

Account

Management

Strategy

Regulatory

Requirement

Aligned &

Streamlined

Process

Contestable

Works Execution

Portal

Enhancements

CRM Scope

Streetlights Customer

Segmentation

Solve Issues,

Enquiry

Process, Front

End

Major

Connections

(Load & Large

EG)

Developers

Works (LCC,

subdivisions)

Project Realisation

End to End Processes

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Questions?

External Partnerships Team

Diana Stevens – 0419 795 775

Amanda Miller - 0437 618 688

externalpartnerships@energyq.com.au

Energex – 1300 762 397

QECMMTechAdvice@energex.com.au

Ergon Energy – 1800 237 466

metering.drawings@ergon.com.au

Solar Team

tech.enquiries@energex.com.au

tech.enquiries@ergon.com.au

230VTransition@energyq.com.au

Thank you for attending!