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the end user perspective

Overview

Get complete Systems OverviewEnd user-based systems management leverages the experience of each end user’s interaction with IT to improve performance, capacity planning and resolve performance issues before they become critical to end users.

Unlike traditional data center management soluti-ons configured specifically to manage a device or task, end user-based systems management uses a monitor on each end user device to collect end-to-end IT performance data. According to leading research companies, this new approach addres-ses nearly 75% of all IT performance issues that are not detected by data center management systems at the time they are reported by end users.

Achieve an end-to-end overview in a matter of days is unique to Performance

Guard and delivers true Systems Management from the end users perspective. It

is easy to spot the systems that are having response time or availability issues as

it is illustrated in the charts to the right. Each chart represents a 5-day performance

period. The 4 charts represent a unique performance comparison of 4 critical

enterprise applications.

PerformanceGuard(TM)

See IT the way your users do!

The collected performance data is consolidated into a single database. It is structured properly for reports that turn the data into valuable information about the performance of each critical system and if there are issues, identifies the location within the infrastructure that failed.

This cross-application and infrastructure reporting is not possible with traditional systems manage-ment solutions.

Systems Management made easy - delivered in 2 daysPerformance Guard delivers this capability for a low monthly service fee. It is easy to get started. For a low one-month commitment of $10,000,

1 End Users. This is where we monitor

2 Systems and Networks. This is what we monitor

3 End-to-end systems overview. This is what we deliver

Response time problem

Availabilityproblem

Response time problem

which covers the software and two days consulting. We will install Perfor-mance Guard and configure it for your environment and applications. We will also create response time and availa-bility reports on your critical enterprise applications and the performance expe-rienced by the users during that month - as illustrated in the screen captures on page 1.

Business value is significant The ability to see how your critical applications run from your users’ view point, enables much faster insight into every component of the most complex infrastructures. It delivers the informational fou-ndation for operational and strategic planning and problem solving including:

» A management report showing how each of your critical applications performed on a weekly basis which will give the necessary information to stop the arguing about what actually happened.» End-to-end high level performance information » Real-time data for capacity planning and service level agreement management» Overview based performance tuning of applications or infrastructure components.» Proactive performance alerting to IT staff when set thresholds of critical resources are reached» IT Issue Resolution based on the users real. experience

Performance Guard™ End user-based Systems Management PlatformSystems Management from the end user perspec-tive is quickly becoming a standard enterprise management component residing side-by-side with data center management solutions. Premi-Tech’s Performance Guard is recognized interna-tionally as part of a new generation of solutions called end user-based IT management.

It is the only enterprise class solution capable of augmenting data center management solutions with this new 3rd generation end user perspec-tive, delivering an unprecedented view spanning from CIO dashboards to individual device perfor-mance information.

The platform consists of an easy to install, self- managed and self-configured monitor that resi-des on each end user device or PC, or mid-tier servers that require end user-based monitoring. Once installed, the agent automatically sends performance data back to the server. The server consists of collector, database and reporting engi-nes. Extension modules are available for CIO dashboards, Web and client/server application monitoring, Citrix and Web mid tier servers, net-work performance monitoring and alerting to data center management solutions.

EMEA

PremiTech A/SRoskildevej 406DK-2640 Hedehusene Denmark

Phone: (+45) 7010 7055

United States:

PremiTech Inc.400 Commonwealth AvenueBoston, MA 02215 Phone: (732) 432 8424

www.premitech.com© 2007 PremiTech

PremiTechPremiTech - the leading vendor in Systems Management from the end user perspective PremiTech is the market leader in systems management from the end users perspective. PremiTech’s Performance Guard™ delivers real-time data on IT performance as it is experienced by the users. This information gives manage-ment and IT departments the information foundation for end-to-end IT performance monitoring and documentation, real-time capacity planning, proactive prevention of performance degradation before it become a problem or identify-ing root cause if problems have occurred. Performance Guard™ is installed at more than 2,000 locations in more than 100 countries. It has received industry recognition including being named Technology of the Year 2007 by InfoWorld and »Recommended« by CRN.

Content of the $10,000 ”All in 1 month” PackageThis offer uniquely enables you to monitor how all users are serviced by all IT services over the first month. The package includes:» One month rental of the Performance Guard software» 2 days of installation, configuration and setup of the software including creation of the overview charts of your most critical applications as illustrated on page 1 » Advisory review of the results