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End to End Process Visibility – “Sat Nav for your Business”
SAP Intelligent Business Operations powered by SAP HANA Solution Overview
Darren Crowder
Vice President & General Manager – Middleware
Ken Marshall
Solution Director - Middleware
11th March, 2014
© 2013 SAP AG. All rights reserved. 2 Customer
AGENDA - 25mins!
• Introduction
• Trends and Resulting Business Opportunities
• Solution Overview
• Summary
© 2013 SAP AG. All rights reserved. 3 Customer
THE 6 COMPONENTS OF A MIDDLEWARE STACK
1. Integration
2. Business Process Management
3. Rules Management
4. Business Networks
5. Cloud Integration
6. Business Insight
Orchestration
Change Agent
Value
© 2013 SAP AG. All rights reserved. 4 Customer
COMPANY EXAMPLE
© 2013 SAP AG. All rights reserved. 5 Customer
COMPANY
Logistics company……because we have all had something delivered or gone missing at some
© 2013 SAP AG. All rights reserved. 6 Customer
COMPANY
Logistics company……because we have all had something delivered or gone missing at some
Commitment to Customer Service Levels and Key Performance Indicators are Transparent
© 2013 SAP AG. All rights reserved. 7 Customer
COMPANY
Logistics company……because we have all had something delivered or gone missing at some
Commitment to Customer Service Levels and Key Performance Indicators are Transparent
Business requires accurate view into it’s business PROCESSES
• Real-time visibility of the delivery process, decrease bottlenecks and congestion – in Real-time
• Improve invoicing accuracy globally and credits and monitor the associated KPI – in Real-time
• Measure visibility and effectiveness of transport partners – in Real-time
• Monitor performance of the customer centre with the objective (KPI) of reducing cost – in Real-time
© 2013 SAP AG. All rights reserved. 8 Customer
THE ISSUE
BUT - there is a problem – it’s not all SAP – and it’s growing – and it’s not all under the control of IT
© 2013 SAP AG. All rights reserved. 9 Customer
IMAGINE - MAJOR LOGISTICS COMPANY
There is a problem – it’s not all SAP – and it’s growing – and it’s not all under the control of IT
• Real-time Visibility of the delivery process,
bottlenecks and congestion
• Improve invoicing accuracy globally and
decrease credits
• Measure visibility and effectiveness of
transport partners
• Monitor real-time performance of the
customer call centre with the objective of
reducing cost
© 2013 SAP AG. All rights reserved. 10 Customer
IMAGINE - MAJOR LOGISTICS COMPANY
There is a problem – it’s not all SAP – and it’s growing – and it’s not all under the control of IT
• Real-time Visibility of the delivery process,
bottlenecks and congestion
• Improve invoicing accuracy globally and
decrease credits
• Measure visibility and effectiveness of
transport partners
• Monitor real-time performance of the
customer call centre with the objective of
reducing cost
© 2013 SAP AG. All rights reserved. 11 Customer
THE 6 COMPONENTS OF A MIDDLEWARE STACK
1. Integration
2. Business Process Management
3. Rules Management
4. Business Networks
5. Cloud Integration
6. Business Insight
Orchestration
Change Agent
Value
Trends and Resulting Business Opportunities
© 2013 SAP AG. All rights reserved. 13 Customer
Today’s environment brings a high level of complexity How do you keep tabs on your mission critical processes?
Sales Operations Business
Partner Finance
How do you track
performance of key business
(operations) processes?
Can you detect and
respond rapidly to
threats and
opportunities?
How do you find out
when things go
wrong?
Are you able to
identify trends,
forecast events,
and adapt quickly?
© 2013 SAP AG. All rights reserved. 14 Customer
Overcome the gap between Business Intelligence and Processes Take the Guess Work out of Operational Real Time decision making
Data
Decisions
Information and analytics to understand the
business
Processes and data to run the business
Adapted from: Jim Sinur, Gartner – Intelligent Business Operations
© 2013 SAP AG. All rights reserved. 15 Customer
Move To …. Intelligent Business Operations Infusing Real Time Predictive Intelligence into End-to-End Business Processes
Gain competitive advantage
Quickly adapt to changing business dynamics
Turn big “process” data into actionable information
Leverage process-aware analytics
Lead the transformation of your business
Be proactive instead of crisis management
Accelerate and optimize operational decisions making
“By 2016, 70% of the most profitable companies will manage
their processes using real-time predictive analytics or
extreme collaboration.”
Gartner Predicts 2013
© 2013 SAP AG. All rights reserved. 16 Customer
Legacy of Stove-piped Fragmented Operational Data / Process Views
Vision across entire business process is a must
SAP Intelligent Business Operations
Customer Service Risk Management
Team
Finance and
Operations
Account
Administration
Store Manager
Customers Suppliers Forecasting Products Planning Sales Operations Partner Finance
Process Visibility Decision Support Process Flexibility
to enhance situation
awareness
to make faster and better
operational decisions
to coordinate more flexible
processes
Act Observe, Orient Decide
Summary
© 2013 SAP AG. All rights reserved. 18
“We all get excited by Big Data. But Big Data
without the context of the surrounding processes
is meaningless.”
Vishal Sikka, Member of the SAP Executive Board
SAP TechEd Las Vegas 2013
BIG PROCESS on BIG DATA
© 2013 SAP AG. All rights reserved. 19 Customer
BIG PROCESS drives BIG DATA Intelligent Business Operations
1
2 3 4
Model and
Document Simulate
Implement and
Execute Analyse and Act
Delivering the
real-time
business
SAP’s BIG PROCESS on BIG DATA Platform
powered by Intelligent Business Operations on SAP HANA
PowerDesigner Process Orchestration Operational Process Intelligence Event Stream Processor
© 2013 SAP AG. All rights reserved. 20 Customer
SAT NAV FOR YOUR BUSINESS!!!!
“IBO” ENABLING REAL TIME BUSINESS NAVIGATION
My Company
Like GPS for the Business
Contextualized
Relevant
Trusted
Timely
Integrated
Thank you
Darren Crowder
Vice President & General Manager – Middleware
SAP AG
+44 79833 76421
