Upload
others
View
2
Download
0
Embed Size (px)
Citation preview
End to end,
life cycle solutions
for ICT products across
brands and technologies
Copyright 2014
Company Profile
2
Aforeserve is an integrated service management and support company offering
comprehensive and standardized life cycle services for the full spectrum of
Information, Communication and Technology (ICT) products, including
notebooks, desktops, network and servers, computer peripherals, surge
protection and power conditioning units and mobility devices – Tablets and
Phones, as well as for a range of non IT automated systems such as digital
cinema projectors, self-service kiosks, POS(point of sale) terminals, ATMs and
satellite communication systems.
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Vision Mission Values
3
Vision
To be a leading provider of ICT life cycle
services comprising installation &
commissioning, repair and refurbishment,
warranty services and reverse logistics, focused
on customer satisfaction, quality and continuous
profitable growth, thereby becoming a trusted
partner of choice for every customer for all their
ICT service needs.
Mission
We shall deliver quality service to every
customer, thereby ensuring customer satisfaction
through excellence in execution and delivery.
Customer Focus: deeply focused on
providing solutions to customer’s
problems, ensuring customer satisfaction
Openness: transparent, ethical and fair in
all our dealings and transactions with
customers, employees and partners
Excellence: excellence in execution,
service delivery and quality
Honesty, integrity and trust
Promoting an environment of unity, team
work, mutual respect and personal
growth
Rewarding performance in time
Values
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Snapshot
4
Founded in 2000
Headquarters
at Noida
More than18+ years of high end
tech repair
expertise
185+ years of
leadership experience
4500+ strong team
of specialist engineers
and service executives
Strategically located service offices in
51 major cities and resident engineers
across 310 regional towns
44,000 square feet of
RoHS and ESD
compliant
Warehousing &
repair facilities at
Noida and
Bangalore
Dedicated
Central
Response
Centre (CRC)
located at Noida
for remote infra
support
Service partner of choice for leading OEMs, ODMs and system
integrators including HP, Acer, IBM,
Lenovo, Inventec, MSi, Pegatron, Jio, NCR,
UFO , Wipro and HCL among others.
Service Partner of choice for a large number of End-Users
(Banks/PSU/Govt./ Corporates /
Educational Institutes).
Handling more than 87,000+ service calls every month
Mobility L3 / L4 repairs of Mobiles
& Tablets
Quality life cycle support for ICT
products across brands, platforms and
technologies
Geographies
5
Fully equipped service centers across
51 major cities
Resident Engineers located across 310
towns in 25 states
State of the art repair facilities at
Noida and Bangalore
Extensive pan India support network
Regional Repair Centres at 13 RO’s
across the country Service Center
Repair Factory
Head Office
Resident Engineers
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
The Aforeserve Edge
6
Flexibility,
Agility &
Responsiveness
Flexible, agile and
responsive service
delivery model
adaptable to budget
considerations,
security concerns,
location preferences
and mission critical
support
requirements,
addresses unique
maintenance and
repair needs of every
customer
Pan India
Support
Network
Extensive pan India
support network,
Warehousing &
Logistics offers
customers the
benefits of direct and
localized service as
well as the
geographical reach
they need to fulfill
aggressive service
level commitments in
a cost-effective,
flexible and viable
manner
Leveraging Key
Partner
Associations
Leveraging partner
associations with
leading OEMs &
ODMs to build an
inclusive knowledge
bank based on brand
specific best
practices and
procedures and to
develop strong
capabilities in global
process standards
and quality control
norms
Integrated Service
and Support
Model
Seamlessly
integrated service
and support model
offers end-to-end ICT
lifecycle support and
single point of service
delivery across
brands, platforms and
technologies –
reducing the
complexity of
managing service
commitments and
relationships with
multiple vendors
Superior Tech
Repair
Capabilities
Highly differentiated,
product and
component specific
repair capabilities
backed by 44,000
square feet of state
of the art, RoHS and
ESD compliant repair
facilities and a 250+
team of highly trained
engineers
Committed to delivering the highest
standards in service excellence
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Service Coverage
7
Comprehensive lifecycle services for the full spectrum
of Information, Communication and Technology
products
Desktops Smartphones Laptops Tablets
Servers
&
Storage Printers Plotters Scanners
Power Conditioning
Units (UPS, Inverters,
Power Supplies)
Routers ATMs
Projectors VSATs Set Top Boxes
Networking
Switches
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools and Processes
FIFA
8
Field Force Automation (FIFA)
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools and Processes
ISMS
9
Integrated Spare Management System (ISMS)
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
10 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools and Processes
Service & Sales CRM Tool – Service & Logistics Management
11 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools and Processes
Service & Sales CRM Tool – Service & Logistics Management
Tools and Processes
APSS
12
Aforeserve Parts Supply System(APSS)
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
13 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools and Processes
Mobility Repairs – CRM & Service Management
ISO 9001 & ISO 20000 Certification
14 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools and Processes
15
Field Services
Tech Repair Services
Project Services
OEMs & ODMs
System Integrators
End Users
Aforeserve operates as a
single point service solution
for manufacturers, integrators
and end users of ICT
products,
delivering best in class
service and support at every
stage of the ICT asset
lifecycle across brands,
platforms and technologies
Services
Resourcing
Solutions
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
International Business
Warehousing & Logistics
Field Services (MS/AMC/FMS/MVS)
16 Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
17
Field Services
(MS/AMC/FMS/MVS
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Managed Services
(MS)
One-time Services
Service Camps Service At Your
Doorstep
Per Call Repair
Services
Health Check
Services
Upgrade Services
Care Packs &
Consumables
Onsite Installation
Services
5 6 7 8
9 11 10
Facility
Management
Services (FMS)
Multi Vendor
Services (MVS)
Annual Maintenance
Contracts (AMC)
12
1 2 3 4
18
Infrastructure Management Services
Boost
Productivity
with proactive
technical
support
Improve
Productivity,
processes and
Security
Reduce costs and
improve efficiency
Optimize the
performance of
Data Centre
Resources
1
2
3
4
Managed Services
• End-User Management services for multi-product / multi-
vendor environments –Asset Management, OS and Antivirus
management
• Server and Storage Management, Backup and Recovery
• Network Management, monitoring, troubleshooting,
optimisation
• IT Security – Implementation , monitoring & audits
• Database , Application Management – updates / patches /
upgrades
• IT Helpdesk, Service Desk and Automation Tools
• Configuration Management
• Onsite / Shared Onsite / Remote Support and monitoring,
Critical and emergency call response services
• Vendor Management – contracting, performance review
• Tailored to fulfill stringent SLA and TAT commitments
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Field Services
(MS/AMC/FMS/MVS)
19
Four flexible Annual Maintenance Packages
AMC On-site
Labor Only
and Parts
Chargeable
On Actuals
AMC On-site and
Comprehensive,
Including Parts
AMC Return to Bench
Labor Only and Parts
Chargeable On Actuals
AMC Return to
Bench
Comprehensive,
Including Parts
1
2
3
4
Annual Maintenance Contracts & Multi Vendor
Services
• Integrated support and maintenance for single device users
as well as for multi-product / multi-vendor environments
• Preventive and periodic maintenance support
• Tailored to fulfill stringent SLA and TAT commitments
• Break-fix calls for on-site and carry-in repairs
• Remote infrastructural support for Servers, desktops,
laptops, phones and tablets through Central Response
Centre (CRC)
• Automated call registration, call tracking tools, SMS updates
on status of call resolution
• Critical and emergency call response services
• Reverse logistics
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Field Services
(MS/AMC/FMS/MVS)
20
• Operating System installation, full and patch upgrades
• Software version control, installation and license
• Server and back-up management for shared drives,
databases and system state
• Software authorization and auditing to ensure that non-standard
software is installed after proper authorization only and
unwanted software is not loaded on any system
• Troubleshooting desktop and laptop related issues including
escalation and coordination with vendor, as required
• Anti-virus management, control
and updates
• CPU and disk space utilization
monitoring
• Schedule and execution of
periodic preventive maintenance
• First level hardware support for
desktops and laptops, problem
diagnosis and resolution
• Desktop Operating System
support for Win 2000 / XP /
Vista, MS Office 2000 / 2003
/ 2007 / XP
• Mail client support
• Peripherals support,
configuration and problem
resolution
• Network management
• On-site change
management – install, move,
add, change (IMAC)
• Hardware authorization
checks to ensure that no
unauthorized PCs are
connected on the network
Facility Management Services
• Supervision, management and control of complex
desktop environments
• Continuous service support covering entire life cycle
of desktop environment including deployment of
hardware and software, troubleshooting, network
management, server administration and user
support
• Resourcing – as per customer requirements
Services Include
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Field Services
(MS/AMC/FMS/MVS)
21
On-Site Installation Services
• Pre-configured, customized (one-time) installation
solutions for hardware components and peripherals
within large-scale ICT systems
• Single or multi-stage installation packages can include
one or more of the following services:
• Physical installation
of hardware
components
• Integration of new
hardware with
existing network /
system
• Unpacking of equipment
• Power testing at site
• Documentation –
installation sign-off
and associated
reports
• Submission of
installation report
Diagnostic exercise
to test compatibility
and functionality
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Field Services
(MS/AMC/FMS/MVS)
22
One-time Services
• Fee based, one-time troubleshooting support to
help resolve common computer related issues
• Delivered on-site as well as remotely through
Central Response Center (CRC)
• Available 365 days of the year
• Ideal for small and home office set-ups as well as
complex systems in large organizations
• System network
cabling, setup and
testing
• Wireless network
setup and resolution
of connection issues
• PC/NB/Servers/
Network/Peripheral
repair and
configuration
• Operating System
fixes, configuration
and upgrade
• Hardware and software setup
• Site preparation, cabling and earthing
• Software malfunction
resolutions
• Virus and malware
detection and removal
• Computer tune-up and
system optimization
• Phishing and spam
removal
• Email set up
• Driver updates
Services Include
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Field Services
(MS/AMC/FMS/MVS)
23
Upgrade Services
• Facilitates latest updates in hardware, software and
performance features of all ICT products and
components including multi brand CPUs, TFT
monitors, keyboards, optical drives, system
memories and hard disks
• Enables smooth transitions to latest technical
specifications of components and / or systems
• Full cover on labor charge and cost of equipment for
one time, on-site installation and upgrade of
component or system
Per Call Repair Services
• On-site and carry-in repair support for ICT assets
not covered by warranty / long term maintenance
contracts
• ‘No Strings Attached’ approach – customers receive
best in class repair support with added benefit of
paying on a per-call basis
• Fixed labor fee with parts chargeable on actuals
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Field Services
(MS/AMC/FMS/MVS)
24
Health Check Services
• Detailed assessment and audit to determine
performance status of installed ICT infrastructure
• Enables corrective improvements in hardware and
software configurations to ensure that system runs at
optimum level of operation
• Comprehensive audit report suggests appropriate
repairs, replacements and upgrades required to
restore equipment to optimum working condition
• Convenient on-site and carry-in options
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Service Camps
• Free health check, diagnostic and advisory services for
entire range of ICT devices
• Camps conducted at residential, official and campus
locations
• Customizable in accordance with specific customer
requirements, can include special demonstration
exercises and guidance capsules for offices and
educational institutions
• For service camps on request, call 1800-103-4423
Field Services
(MS/AMC/FMS/MVS)
25
Service At Your Doorstep
• Pick-up and drop repair service from residence
or official premises at nominal charge
• Expedient, hassle free, cost effective
• Available for AMC and warranty services for
laptops, phones and tablets as well as for repair
services of motherboards, display cards, etc.
Care Packs and Consumables
• Warranty extension packages and consumables for
multiple brands and manufacturers of ICT equipment
• Customers can:
• Extend their device warranties
• Source original and genuine consumables
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Field Services
(MS/AMC/FMS/MVS)
Tech Repair Services
26 Services Company
Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
IT Products
Tech Repair Services
IT Products
27
Testing and
Quality Check
‘Equal to New’
Refurbishment
Services
Break-Fix and
Chip-Level
Repairs
Screening and
Visual
Inspection
Tailored L1 / L2
and L3 / L4 chip-
level repair
Reconditioning of
redundant, out of
warranty and old
ICT assets
Thorough testing
and quality check
services
First level of
assessment for all
incoming material
1 2 3 4
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
28
Screening and Visual Inspection
• First level of assessment for all incoming material
• Engineers, trained to detect faults, identify problem
areas and filter each piece of equipment on the basis
of low, medium and high risk
• ‘Non-invasive’ repair policy, complex repair solutions
suggested only in necessary cases
Break-Fix and Chip-Level Repairs
• Tailored software, component and chip-level repair
services for multi-brand ICT devices
• Break-fix Services include all L1 and L2 level
repairs, change / replacement in software or
hardware components of device
• Chip-Level Repair Services include L3 and L4 level
repairs, cater to legacy, current and next generation
ICT technologies, cover devices that require major
diagnostic and repair exercises at chip / component
level
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Tech Repair Services
IT Products
29
‘Equal to New’ Refurbishment Services
• Reconditioning of redundant, out of warranty and old
ICT assets
• Configured to restore every asset to ‘Equal to New’
status, deliver user experience equivalent to new
purchase
• Allows customers the opportunity to re-deploy
refurbished assets or re-market them in the second-
user segment
• Firmware
updates
• Functional
testing
• Cosmetic
reconditioning and
reinstatement
• OEM upgrades
• Product re-certification
• Hardware
replacements
• Factory restore and
reconfigurations
Services Include
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Tech Repair Services
IT Products
30
Testing and Quality Check
• Thorough testing and quality check services for all
products and components within the ICT universe
• Enables end-users to identify defects in purchased
ICT equipment; manufacturers to detect deficiencies
early in the development process
• Reduces risk of product failures, cuts development
costs, decreases time to market and improves quality
of deliverables
• Manufactured
products testing
• Raw
material
testing
• Additional
quality
checks for
specific
materials
and
products
• Intermediate
and final
products
testing
Services Include
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Tech Repair Services
IT Products
31
Service Capacity
Repair Workbenches
Screening
Workbenches
Screening Capacity
Receiving Stations
Total Storage Volume
Total Operation
Space
Repair Capacity
Noida Repair
Factory (NRF) BRF-Mobility
Bangalore Repair
Factory (BRF)
210
43
60000 units per month
40
20000 – 25,000 units
24,000 square feet
45,000 – 50,000
units per month
.
42
9
10000 units per month
9
12000 – 14000 units
5000 square feet
7000 – 8000 units per
month
96
16
50000 Handsets per
month
12
50000 + Handsets
9000 square feet
40000 Handsets per
month
Repair Facility
Particulars NRF-Mobility
78
14
60000 Handsets per
month
10
20000 + Handsets
6000 square feet
35000 Handsets per
month
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Tech Repair Services
IT Products
HO - TRC @ Noida
Tech Repair Services
IT Products
32
QC Work Station BGA Re-Work Station Motherboard Repairs
HO - Logistics HO -Stores Material In-Out
Motherboard/ Laptop/ Desktop Repairs
Elevation Reception Storage Receiving
Data Manage HDD Testing Line IC Re-balling
Board Repair Line
Panel Test Panel Repair Line
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Tech Repair Services
IT Products
33
Bangalore Repair Factory
Tech Repair Services
34 Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Mobility Products
35 Services Company
Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Tech Repair Services
Mobility Products
Testing and
Quality Check
‘Equal to New’
Refurbishment
Services
Break-Fix and
Spares / Chip-
Level Repairs
Entry Level
Screening
(E L S)
Tailored L1 / L2
and L3 / L4 chip-
level repair
Reconditioning of
redundant, out of
warranty and old mobility assets
Thorough testing
and quality check
services
First level of
assessment for all incoming material
1 2 3 4
36 Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Tech Repair Services
Mobility Products
Entrance Reception Storage
Component store Finished Goods Stores Repair Line Repair Line
Project Services
37 Services Company
Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Project Services
38
Site Preparation
Installation and
Commissioning
Rollouts Acceptance
Testing
Operations and
Maintenance
Essential civil and electrical site
preparation services
IT Infrastructure, Networks,
Data Centres, Security,
Surveillance, Access
Controls, WiFi Hotspots,
Display Systems
Scalable, multi-site / multi-
technology rollout support
Evaluation of system
compliance with user’s
business requirements
Post acceptance
operations and
maintenance support
1
2
3 4
5
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Project Services
39
Site Preparation
• Essential civil and
electrical Site
Preparation services to
support the installation /
long term functionality
of ICT products and
solutions
• Experienced project
managers
• Critical insights and
best practices in site
preparation
• Delivery as per project
schedule
Installation
and Commissioning
• Installation, configuration and
verification of large scale ICT based
frameworks and technology systems
• Installation – planning / execution /
deployment of hardware and
application components at minimal
cost and in shortest time possible
• Commissioning - technical and
diagnostic tests to verify response
times / performance parameters /
other output considerations, to
confirm all codes / protocols are
loaded / functioning appropriately
Rollouts
• Scalable, multi-site / multi-technology
rollout support to help customers replicate
new / established technology solutions
across multiple locations / ICT
environments
• Experienced site-managers, proven
processes / methodologies, skilled
technicians / engineers
• For new system installations and
solutions, team takes complete charge,
post testing and verification of proof of
concept (POC)
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Project Services
40
Acceptance Testing
• Last phase of system testing process.
• Evaluation of each system’s compliance with
user’s business requirements / whether system
is acceptable for deployment
• Designed to assess each system on the basis
of various parameters including functionality,
process flow, interface, alerts and reports
generated
• Also useful in identification of residual issues to
ensure desired end-to-end functionality of
system
Operations and Maintenance
• Post acceptance / delivery, operations and
maintenance support – desktop management, network
infrastructure maintenance, patch management,
server management, disaster recovery support, help
desk support, application installs / upgrades, testing /
lab services, network management, configuration
management
• After-sales operations and maintenance support for
manufacturing and integration partners – partners can
choose from a range of onsite and remote support
services to create customized service bundles as per
their requirements
Services Company Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Warehousing & Logistics
41 Services Company
Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
42 Services Company
Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
• Domestic & International tie ups with Suppliers for wide
range of products
• Supply chain ecosystem in China, Taiwan and Hong
Kong
• Experience in handling imports
• 26+ Years in Supply Chain
• Strong Partner network to manage clearance &
forwarding
Warehousing & Logistics
Services Include
• Planning and forecasting as per stocking levels and
define SLA’s
• Sourcing- Local & Imports
• Procurement - based on consumption trends
• Replenishment of defectives by screening & repairs
• Scrap & e - Waste Management
• Handling Insurance & Storage
• Backorder Management
Inventory Management
43 Services Company
Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Warehousing & Logistics
Services Include
• Physical Inspection, Screening, Staging & Kitting
• Storing, Stocking & distribution
• Handling Damages & Returns
• Asset Management – Part Labeling & Packing
• Central Warehouse
Receipt from local / Import
To & Fro from Regional Warehouse
• Regional Warehouse
Receipt from Central Warehouse
Movement To & Fro to end points (End User/
Resellers)
• Maintaining IT Systems for online status, reports &
queries
Warehouse Management
• Warehouse Coverage PAN India with a Central
Warehouse, 4 Regional Warehouses and 19 Sister
Warehouses
• Screening facility within the Warehouse
• Trained team to manage operations
44 Services Company
Aforeserve
Edge
Service
Coverage Resourcing Solutions Clients
Great place
to work Contact
International
Business
Tools &
Processes
Warehousing & Logistics
Services Include
• Customs Clearance and logistics
• Forward logistics
• Reverse Logistics
• Handling forms and Permits
• Defined SLA’s
Logistics Management
• Providing PAN India door step Support
• Tie ups with more than 8+ national logistics providers for
cost effective model
• Efficient deliveries and coverage
Resourcing
45 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Resourcing
46
Contract Staffing
• Complete range of IT and non-IT skill sets
• Desktop – L1/L2/L3 , Network L1/L2/L3 ,
Windows/Linux , Data Centre, .Net , Java ,
Sharepoint , ERP , Oracle Database etc
• Niche skills like Security , Surveillance , Project
Management
• 100% compliance to regulations like ESIC , PF
etc
• Quick selection and on-boarding cycle
• Reference of all top Logos
Permanent Staffing
• The complete range of skill sets
• Identification , selection and recruitment services , on
a one-time basis for Permanent staffing
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Solutions
47 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Solutions
48
IT Solutions and Integration
• Integration of Products , Software and Services
• Products – complete range of Desktops ,
Laptops , Servers , Storage , Networks ,
Mobility Devices , Peripherals , UPS Power
systems etc.
• Softwares – Customised , OTS ( Off-the-shelf )
and Mobility
• Services - Sourcing , supply , commissioning ,
integration , acceptance , Operations and
Maintenance
• Tie-ups with the leading OEMs in each of the
Product segments
• Rich experience of Projects execution and
delivery
• Reference clients and sites
Security Solutions and Integration
• Security , surveillance , access control solutions
• Customised solutions like EPABX systems , Video
Conferencing , Contact Centres
• Tie-ups with the leading OEMs in each of the Product
segments
• Reference clients and sites
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
International Business
49 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Solutions Clients
Great place
to work Contact
International
Business Resourcing
50 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Solutions Clients
Great place
to work Contact
International
Business Resourcing
International Business
Aforeserve has presence in International market by virtue of engagements with
Global Service Providers.
Leveraging in house strength to deliver QoS and offer a large range of services to
large and medium sized organizations.
International Business
51 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Solutions Clients
Great place
to work Contact
International
Business Resourcing
Solutions
Desktop Management
Data Center Build & Management
Digital Networking environment
Managed Services
Project Execution
Steady State
Help Desk
Maintained data log and Reporting
Systems and Processes.
Field Services
Facilities Management
Per Call Service
Decommissioning (E Waste)
On Site Installations
Technology upgrades.
One Time Services
Tape Vaulting (enabling)
International Business
Offerings
52 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Solutions Clients
Great place
to work Contact
International
Business Resourcing
Project Services
Site Preparations
Installation & Commissioning
Roll Outs
Acceptance and Testing
Operations and Maintenance
IMAC
Project Management Services.
Resourcing
Staff Augmentation
Long Term/Short Term engagement
Rebadging
Dispatch Model (Ticket Based calls)
Project Based staffing
L1, L2, L3 up to L4 level
International Business
Offerings
53 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Solutions Clients
Great place
to work Contact
International
Business Resourcing
Europe
London, UK
Helsinki, Finland
Berlin, Germany
Paris, France
Brussels, Belgium
Stockholm, Sweden
APAC
Singapore
Dubai
Saudi Arabia
Malaysia
China
Japan
Capability to cover entire region
SOUTH AFRICA AND AFRICAS
South Africa – Johannesburg
Kenya – Nairobi
Nigeria – Lagos
Congo – Brazzaville
Tanzania – Dodoma
Uganda – Kampala
International Business
Points of Presence
Clients
54 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
55 Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Awards & Accolades
56 Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
Awards & Accolades
Aforeserve received
“Best Service Delivery
Partner – Total Customer
Experience (TCE) Award ”
from HP
Aforeserve received
“Best Partner Award in
Customer Support ”
from Lenovo
Aforeserve received
“6 Years association
award“ from Lenovo as
Service Partner
57 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
ICT Clients
• Main board Repairs
• Panel & Monitor Repairs
• Screening
• Warehousing
• Refurbishment
• Field Support with Carry-in Centers
• Project Support PAN India
• Main board Repairs
• Main board Repairs
• Panel & Monitor Repairs
• Screening
• Warehousing
• Field Support for Monitors
• Main board Repairs
• Main board Repairs for HP &
Toshiba
• Main board Repairs for Acer
• Main board Repairs for Acer &
Lenovo
• Main board Repairs for Acer
• Failure Analysis in HP Plant
OEMs ODMs
• Mobile PCB Repair for RJio
• L2/L3 Mobile Repairs
• PCB Repairs of LYF Mobiles
• DOA Mobile Repairs
Clients
58
Technology
Among many others…
Clients
59
Among many others…
Technology
Clients
60
Banking , Finance & Insurance
Among many others…
Clients
61
Manufacturing ,Govt, PSU
Among many others…
` `
`
`
`
` `
Clients
62
Education and Others
Among many others…
Manufacturing ,Govt, PSU
63
Voice of Customer (VoC)
Very Good support & Team to work with.
Prompt & Good support. Manager Services & Team Leader are maintaining good
cordial relations.
We are satisfied with the present Service.
Very good & supportive response with prompt replies and actions. We
appreciate the services provided by Aforeserve Ahmedabad Office.
This is to certify that M/S Aforeserve.com Ltd is maintaining AMC of Desktop,
Laptop, Servers and Printers. They have delivered the best services to us till
date and we are very much satisfied from their services and performance.
This is to certify that M/s Aforeserve.com Ltd has been providing us AMC
Services for our computer hardware and Peripherals, The Services rendered by
AFS have been prompt and satisfactory.
We are happy with the services provided by Aforeserve Engineer, Sunny.
We are satisfied with the telephonic assistance provided by Abhishek
This is to appreciate the work done by Aforeserve.com which helps us to serve
our customer in a better way. We appreciate the efforts and contribution made
by AFS team in providing best support to us.
Our technical Problem has been solved Telephonically by Mr. Abhishek Boss for
IT support in a Professional Manner.
This is to appreciate the work done by Aforeserve.com which helps us to serve
our customer in a better way. We appreciate the efforts and contribution made
by AFS team in providing best support to us
64
Voice of Customer (VoC)
65
Voice of Customer (VoC)
We acknowledge and appreciate the work appropriated by M/s Aforeserve.com
Ltd for providing AMC Computer hardware and peripherals to our office
branches. The Service provided by Aforeserve.com Ltd has been extraordinary.”This is to certify that M/s Aforeserve.com Ltd is rendering service support under
AMC. We hereby confirm that services given by Aforeserve.com are
satisfactory.”Our complaint has been resolved and the service provided by the CSE Mr.
Sandeep Singh is very good. We wish to give 10 out 10 marks for services. All
the best.
We are getting Satisfactory support services from M/s Aforeserve.com
We certify that M/s Aforeserve.com have been providing AMC services for
computer hardware and software support. Services provided are good and
satisfactory
Excellent response time, Expected quick response every time.
Overall Satisfied with Aforeserve Service.
What an amazing last 20 working days we had. I truly enjoyed working with a
team which has got unbelievable energy, never say no attitude and most
importantly the team work you guys shown. I never thought we could complete
the whole replacement activity in such a shorter duration.
Appreciate the Aforeserve’s project team efforts for timely achieving the OS
migration.
Congratulations & Good show. It’s really a great effort for making an IT
Infrastructure ready within 7-8 hrs post site readiness. Extraordinary effort.
Congratulations for inaugurating both sites together on the same day… First
time in Airtel history.
66
Voice of Customer (VoC)
Appreciate the Aforeserve Team for their support, performance and professional
attitude.
We are having AMC services of Computers and Peripherals from your
Company. The services are satisfactory.”
The problem has been resolved by the Engineer Mr. Amar. We extend our
thanks for the kind cooperation and Support.
Quick Turnaround time to provide SharePoint developer resource for their
Gurgaon Office.
Appreciate the Aforeserve - Bangalore TRC efforts to complete Technical
upgrade task for 787 TFTs at UNO Digital, Patna well before the deadline.
Thank you so much for the efforts in giving 300 Boards within 2 Days. With this
we have achieved our commitment.
Excellent services extended to End Customers.
Excellent reporting & support.
Utmost satisfaction with the service received from HP Varanasi Team.
67
Voice of Customer (VoC)
BCH Electric Limited
High satisfaction from Aforeserve Team based in BCH . Special appreciation of
Engineer for technical and interpersonal skills. Congratulations for inaugurating
both sites together on the same day. First time in Airtel history.
Outstanding efforts in completing Outlook 2013 Migration Activity.
This is to certify that Aforeserve.com Ltd company provides the best support
to our organization as in AMC and FMS (especially) contract and your resource,
Vishal Singh provided tremendous support to our infra management, very
adaptive and learning capabilities. Vishal Singh put his efforts to maintain and
stabilize friendly relation with users, across plant and in branches. We are highly
satisfied with his service and believe that he’ll become the star of your
organization and you should feel proud of such resources, who can bring in
goodwill for the company.
Highly appreciative of the efforts of Aforeserve Engineer for the testing
confirmation.
Outstanding AMC support
Thanks for your quick response for attending & solving problem, making system
ready in time.
Good job done by Shivendra.
Congrats to Shivendra & Team Aforeserve.
Good team work done by Aforeserve Support Team. Till 5th Oct’15, all pending
calls related to IGL Noida received by RE of Aforeserve at Noida Location were
closed with hard work. Kindly continue this spirit to close all pending calls in the
future also as per SLA.
68
Voice of Customer (VoC)
The support provided by Aforeserve engineers Lokesh Bisht, Wahid Ali & Amit
Tripathi .
Congrats to Ujjawal Trivedi, Deepak Jain & his team!
On behalf of our IT Team I am writing this mail as a humble note of appreciation
for the support provided by your engineers Lokesh Bisht, Wahid Ali & Amit
Tripathi . It is since the time they have joined us, they performed tremendously &
put their efforts to maintain and stabilize friendly relations with users across
units or Sites. As a good learner, all are always ready to learn new things. You
should certainly feel proud of such engineers , who can bring in goodwill for the
company. I appreciate the support provided by Aforeserve RE’s in Pearl Global
Industries Ltd. for compliance of their duties. Keep up the good work.
We have a good experience with the services.
Congrats to Sangeeta Rawat !
Your services were very good. The engineer did his job very well to our
satisfaction. Congrats to Deepak Jain & his Team!
We are highly delighted by services rendered by your engineer Mr. Riyaz.
We are very happy & satisfied with the services of your engineer Mr.Hari
Shankar.
We are extremely happy with your company’s service specially support from Ms.
Sangeeta Rawat. Your prompt problem solving solution, analytical skills and
proper follow up gave us result oriented solutions in our routine work. We
sincerely thank your employee Ms. Sangeeta Rawat for prompt resolution.
The services you have been offering are excellent as there is regular follow up
taken by your people especially Ms. Sangeeta . She is very prompt and
dedicated to her work.
69
Voice of Customer (VoC)
Your continuous follow up is very well and very good services. Now system is
working well. Thank you for HP support team.
Both of our complaints have been resolved and the engineer sent was excellent
in service. We are completely satisfied with your service and hope that in future
we will get the same service from your side.
Services rendered by your representative was exceptional. Both the faults have
been rectified and found to be OK. Hope, in future also we shall get this type of
co-operation. Well done.
We are glad to inform that your services for servicing Pass book printer is good
and we are full satisfied with your engineer.
Mr. Dharmendra Singh, Aforeserve Engineer has visited the branch today and
repaired the PC. We are satisfied with the quality of work.
The Services provided by Engineer, Mr. Hari Shankar is good . He is of helping
nature and a knowledgeable person. We recommend him to visit us next time
when we require services.
Your Engineer visited our branch and rectified our Printer which is working
properly. We are satisfied with Aforeserve service.
The services provided by Aforeserve and Engineer Mr. Balram Verma are
appreciable. The skill set and confidence level of Engineer is also commendable.
We are thankful to him.
We are satisfied with the services provided by Aforeserve.
70
Voice of Customer (VoC)
We are pleased to inform that we are satisfied with the service of M/s
Aforeserve.com Ltd. We are highly inspired by the attitude and behavior and
support of their engineers, specially Mr. Ram Rajput. They are promptly
attending calls and getting them resolved on time , We Congratulate the AFS
team for rendering their wonderful service and wish them to continue the same.
I would like to thank Aforeserve.com Ltd for the incredible support & excellent
service provided on behalf of HP. Engineer made the work look very easy which
actually earlier was blowing up mind & engineer are always on time, sincere &
having good behaviour.
Customer has shared his satisfaction with the support and excellent service
provided by Aforeserve.com Ltd. Engineer is always on time, sincere and good
behaviour and does satisfactory job.
FMS service has improved from last month and now all calls closed timely. Please
maintain the same in future.
This is to certify that Mr. Ranjan Chowdhury, engineer of Aforeserve.com who
joined as FMS at Kolkata RO Overnite Express Limited is of good nature,
pleasant behavior, skillful and has good knowledge about his work. We are quite
satisfied with his service.We wish him great success in his professional life.
I would like to thank Aforeserve.com Ltd for the best support and excellent
service. Engineer is always on time, good behaviour and good communication
by team.
71
Voice of Customer (VoC)
I am fully satisfied with your service & team has worked very well & displayed
good behaviour and communication skill. I thank Aforeserve Team for providing
the Best Services.
This is really good progress on BOB Support where we have overall less than 50
open calls. Appreciate support from you and your team. Lets focus on Closing
all calls > 7 days in next couple of days time.
Thank you very much for your regular follow-up to close the case. Appreciate
your efforts.
I would like to say Mr. Mohit Kr. Gautam , Project Coordinator has already been
kind enough to help me whenever I faced any issue for any technical support or
any warranty service. He always came forward to help me with the best possible
solution. Recently I was facing a lot of issue with the replaced graphic card but
when I contacted him for support, he kept trying to resolve my problem on
priority. Thank you.
Mr. Angad has very good knowledge and very supportive. He is very intelligent.
Thanks for good support in our critical time. Please keep it up.
Thanks for prompt support from Zenith Computers & thanks to Mr. Angad
for resolving the issue in system. He has a nice behaviour.
Service is good. Special thanks to Angad for resolving the issue and nice
behavior.
72
Voice of Customer (VoC)
I would like to appreciate for your quick response and error free service
rendered on one of my important PCs which was having problem in
Motherboard. Even in odd hour you as a team helped us a lot. Once again we
are thankful to you.
We are satisfied with the excellent service support provided by Aforeserve Team.
The complaints logged are attended & closed on time. We really appreciate the
service.
We are fully satisfied with the services & support provided by Aforeserve.com
Ltd team. Engineer are professionally trained, sincere & having good behaviour.
Servicing of HP Computer/Laptop has been successful & technical problems
have been attended on time.
I would like to thank HP India & Aforeserve.com Ltd for providing the satisfactory
& excellent service. The complaints logged are attended & closed on time.
There is good coordination by team.
I would like to thank HP India & Aforeserve.com Ltd for providing the excellent
service. Engineer has done a good job and always reached on time. There is
good coordination by team.
I want to thank HP Support for providing me the prompt services for my HP Pro-
book 445G1model Laptop. I specially appreciate and thank to Aforeserve Team
who very promptly served my request. Earlier also fixed my laptop flickering
issue in other unit with promptness. The Engineer is an expert in his field. I
wish him all success in his career. Thanks Once again Aforeserve Team for Great
Job.
I would like to thank HP India & Aforeserve.com Ltd for providing the incredible
service.. Engineer has a good behavior and always reached on time.
73
Voice of Customer (VoC)
Lakshmibhai college
I would like to thank HP India & Aforeserve.com Ltd for providing the incredible
services. The Engineers always attended the complaints on time and worked
well to coordinate with the staff. The services have been quite satisfactory
during the period.
We are satisfied with the service provided in resolving the biometric login
problem in our branch.
Service are satisfactory.
Services was very good.We are satisfied with your proper services.
Services has been satisfactory.
Our scanner machine problem have been attended promptly within a hour &
solved the trouble. Right now it is functioning fine. This is for your kind
information and doing the needful.
We are happy with quick & satisfactory response.
The services provided towards repairing of our PC was really appreciable. The
work done by the engineer was up to the mark.
This is to certify that Aforeserve.com Ltd is providing maintenance services of
computer hardware and peripherals to the branches/offices of Alwar, Dausa &
Sikar District of Jaipur region under Maintenance Contract for one Year. The
Maintenance services provided by Aforeserve are satisfactory.
Your Customer Support Executive attended the complaint and resolved the issue
promptly and satisfactorily. We appreciate his services and wish him bright
career ahead.
74
Voice of Customer (VoC)
The Service provided is satisfactory and very good we are happy and satisfied.
We are satisfied with the services provided for repair and replacement. We also
appreciates Mr. Anirban chakarborty for his excellent support and knowledge.
The Services for desktop issue was resolved by the Engineer. We are completely
satisfied by the work.
This service is Satisfactory. Thank you.
Printers are functioning. We are satisfied with service.
I am writing this letter as a humble note of appreciation for the outstanding
customer service provided by Aforeserve . Yesterday I have logged a complaint
for our CEO’s machine & called Mr. Raman Shukla for getting the resolution.
Mr. Raman took merely 3 hours to rectify the problem . he ability to provide the
resolution quickly exceeded my expectations.
I really commend the prompt service provided by Mr. Raman Shukla and
Aforeserve.com .
Great service makes your customers feel that you care about developing a
long-term relationship that means more than just making a sale.
I would love to recommend your company to anyone who needs an AMC service
in the future.
Keep up the good work.
This is to Certify that the services provided by Aforeserve.com Ltd are
satisfactory. We thank the entire team and expecting the same momentum in
future as well.
75
Voice of Customer (VoC)
76
Voice of Customer (VoC)
I am satisfied with the performance and Services provided by Aforeserve.
This is to certify that Aforeserve.com Ltd is providing maintenance services of
computer hardware and peripherals to our branch office Jaipur under annual
maintenance contract.The Maintenance services provided by Aforeserve.com
are found to be more than
satisfactory. Same day call response and closure support given by Aforeserve
Team is good. The Team always provides us with prompt and very good support
whenever required.
This is to certify that we are getting excellent support at Tirupati from M/S
Aforeserve.com Ltd. We appreciates the efforts & services provided by the Customer
Support Engineer Mr. C. Venkanna Babu, We wish him all the best.
We are getting excellent support at Vishakhapatnam from M/S Aforeserve.com Ltd, We
appreciate the efforts & services provided by your customer support Engineer Mr. T
Kanak Raju, We expect to continue similar support in future also, We wish him all the best.
77
Voice of Customer (VoC)
I am satisfied with your prompt services, regarding our PC TFT replacement.
The Services are good with excellent follow up & satisfactory feedback.
Aforeserve Team’s response , timely Support and Service Quality is good.
Overall support experience with Aforeserve services is very good.
I am really happy with services provided by Aforeserve. I appreciate their
team efforts.
The coordination was very good. Feedback and supply of materials was on time.
CRC Team has given online support for printer issue Resolution.”
Thanks for supporting us in solving our printer problem. AFS has been
extremely supportive through this difficult time.”
My Laptop problem is solved and working properly. Thanks for your prompt
service.”
we are very happy to work with Mr. Dharmendra and the service is very good.
This is to certify that Mr. Chandan Nath has provided satisfactory service and support till
date. Hope to get satisfactory support in future as well.
This is to certify that M/s Aforeserve.com Ltd is providing IT equipments & Infrastructure
AMC Support to Department of Post . The Services rendered by Aforeserve.com Ltd have
been prompt and satisfactory and in line with our expectations.
78
Voice of Customer (VoC)
This is being stated that M/s Aforeserve.com Ltd have been providing AMC services for
IT, Computer and Hardware to Ansal Properties Infrastructure Ltd. Services provided by
Aforeserve .com Ltd are good, Prompt and Satisfactory.
This is to certify that we are rendering services from M/s Aforeserve.com Ltd. We
appreciate the prompt support, dedication and behavior of engineers. We also appreciate
knowledge and effort of Engineer Mr. Manesh Dubey to provide us services.
This is to certify that M/s Aforeserve.com Ltd is providing IT Equipment & Infrastructure
AMC support to RBI, Hyderabad, The Service rendered by Aforeserve .com Ltd have been
prompt , Satisfactory and as per our expectations.
Reserve Bank of India
This is being certified that M/s Aforeserve.com Ltd have been providing Annual
Maintenance Contract Services for Computer Hardware and Software of some regional
offices under Ahmadabad circle services Support provided by them are good, Prompt and
Satisfactory.
Aforeserve.com Ltd have been providing annual Maintenance Contract ( AMC)
services for computer Hardware and Software to some of Regional Offices
Under Ahmadabad Circle. Services support provided by them are good ,
prompt and satisfactory
This is being certified that M/s Aforeserve.com Ltd executed annual Maintenance
Contract ( AMC) services for computers, Printers, Servers, Network and other
IT equipment support to some regional offices under State Bank of India,
Ahmadabad Circle and their performance is satisfactory
79
Voice of Customer (VoC)
Aforeserve has been providing Annual Maintenance Contract (AMC)
services for computer hardware for one cluster of branches in Bangalore.
The support services are prompt and satisfactory
Our branch’s Pass Book Printer has been repaired by your engineer within 24
hours of the request. We appreciate and thank Mr. Dharmesh for providing
special service to our rural Branch. We also appreciate the work of Technical
CRC Team who solve our problem within 24 hours
This is to certify that M/s Aforeserve.com Ltd is providing comprehensive annual
Maintenance contract service support for computers printers, servers and
other IT equipments. The service provided by Aforeserve have been prompt
and satisfactory at par with our expectations.
We are happy with your service and we rate your service 10 on a scale of 10.
I wish to appraise the tremendous efforts made by Sh. Abhishek Boss in helping
us resolve our system related issues immediately. He has been a tremendous
help in resolving complaints over telephone thus, avoiding any delay in
complaint resolution. I sincerely appreciate his efforts.
Sangeeta, Thank you for your good work in this account & I appreciate your high focus &
commitment. Pls continue your focus and maintain SLA performance.
Mr. Harishankar Gurjar provided very good service from Aforeserve.We are fully satisfied
with his service. He resolved the problem related to hardware & networking timely &
efficiently of our branch office . His service is Appreciable
I really appreciate your efforts on the reports & managing our one of the biggest account
(HMEL). You have very well managed this account independently. You are a great Team
Leader. Great Job & please keep it up.”
80
Voice of Customer (VoC)
I am writing this mail as a humble note of appreciation for the very good customer service
provided by your Engineer Mr. Neeraj. I was facing the problem from five days. He took
little time and resolved the same.
We are getting very quick response.
Excellent support extended to Bangalore office
AFS Services are very good and satisfactory
Provided services are good and satisfactory
Mr. Harishankar Gurjar provided very good service from Aforeserve.We are
fully satisfied with his service. He resolved the problem related to hardware
& networking timely & efficiently of our branch office . His service is Appreciable
Our server related problems were resolved by Abhishek of AFS
Thank you very much for helping us by providing technical support via
telephonic discussion. We are now able to run our Passbook printer
This is being stated that M/s Aforeserve.com is providing AMC services for
Computer & IT Hardware. Aforeserve services are excellent & Prompt
This is to certify that M/s Aforeserve.com is providing AMC Services for our
computer, Hardware and Peripherals. AFS Engineers are very good and their
services are satisfactory
This is to certify that M/s Aforeserve.com is providing AMC Services for our
Rajkot Region The Services provided by AFS are satisfactory
81
Voice of Customer (VoC)
Well Done. Good efforts by AFS engineer … Keep it up.
This is to certify that M/s Aforeserve.com Ltd is providing comprehensive annual
Maintenance contract service support for computers printers, servers and
other IT equipments. The service provided by Aforeserve have been prompt
and satisfactory at par with our expectations
Good Job done by the onsite team to make the server up and running . Keep it up
This is to appreciate the good job done by Pankaj we appreciate the hard work
and performance during his last visit for server call. His hard work and skill has
helped to resolve the issue in minimum time.
This is to certify that Mr. Bify Mathew from Aforeserve.com is quick learner,
Technically Skilled & Hardworking. His behaviour had been gentle.
Great place to work
82 Company
Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
83
iMitra Intranet Portal – for all employees
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
84
vLearn – an online learning platform for employees – soft skills as well technical skills
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
85
Communication
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business
86
Great Place to Work
Diwali Celebrations
Moments of Recreation
Celebrating Independence Day Laxmi Puja Vishwakarma Puja
Ramleela
Coffee With CEO
Great Place to Work
Holi with Flowers
Painting Competition – Employee Kids Celebrating Women's Day 87
Birthday Celebration
Celebrating Aforeserve Foundation Day Celebrating Independence Day
Great Place to Work
Family Get together
Aforeserve Premier League (2018)
Cricket Tournament
Annual Picnic 88
Customer Engagement -2017
90
Customer Engagement - 2018
Contact Us
91
Aforeserve.Com Ltd.
B-21, Sector - 8
Noida
Uttar Pradesh
201301
Website : www.aforeserve.co.in
Email : [email protected]
Toll Free : 1800-103-4423
Find Us On :
Company Aforeserve
Edge
Service
Coverage
Tools &
Processes Services Resourcing Solutions Clients
Great place
to work Contact
International
Business