ENA SmartVoice User Portal

Plus Package

Logging in to your user portal

• Point your web browser tohttp://my.ena.com/smartvoice-user

• Click on User Portal

• “Number” is your full 10 digit number

• If you have a DID (Direct Dial number) this will be your log in number

• If you don’t have a DID, your number will consist of a 6 digit identifier for your district, plus your 4 digit extension

• Default password is XXXX• This will be provided to you by your

implementation project manager

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End User Portal Dashboard

The dashboard highlights some of the most popular features

• Voicemails• Missed Call Log• Contacts• What your current Call

Forwarding setting is

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Messages & Calls

This tab allows you to:• View your call logs

• Missed• Dialed• Received

• Click on an entry in your call log to:

• Dial that caller• Add that caller to your Contacts

• Listen to your Voicemail Messages• Delete voicemails

This moves them to the deleted tab where they will stay for 14 days

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Contacts – Contact List

Contact List• Manually add

contacts to your contact list

• Import contacts using a .csv file

• Your contact list can hold 1000 contacts

• You can create Groups within your contact list

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Contacts – Speed Dials

Allows you to set up 2 digit codes to speed dial different contacts

• Two digit codes can range from 20-49

• Choose your speed dial and enter the number you want it to correspond to and click Add

• Click Apply

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Contacts - Extensions

• The Extensions tab shows you all the other users within your Business Group (aka District) on the ENA SmartVoiceservice

• Use the search field to quickly find the user you are looking for

• Click on their phone number or extension to “Click to Call” that user

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Reach Me

• The Reach Me tab allows you to change your call forwarding settings

• The Summary sub-tab provides you with an overview of the call forwarding treatment you currently have active

• The Forwarding sub-tab allows you to change your call forwarding settings

• Immediately• Busy/No Answer• Selected Callers• Forwarding Destinations: If there are

numbers you forward to often, you can enter them in the forwarding destinations tab so you don’t need to type them each time

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Reach Me – Follow Me

• Follow Me lets you set up rules to accomplish more advanced call forwarding

• forward calls to multiple numbers

• determine how long you want each number to ring

• Should numbers ring at the same time or in order

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Settings - Account

Change your PINs/passwords:• Account password = Portal

password• Call Services PIN = doesn’t

apply• Voicemail PIN = Voicemail

accessDevices:

• Clicking on the “set keys” link will open up a visual representation of your phone.

• This will allow you to customize any keys that have not been locked by either ENA or your administrator

• On the phone page, click edit at the bottom of the page. Mouse over the various buttons to find one you can change and click it, to see a drop down with options you can apply to that button

• Save changes when you are done customizing

• Reboot your phone to make changes appear on your phone

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Settings - Messages

• Allows you to set how many times the phone should ring before rolling to voicemail

• Have your voicemails sent to you as emails

• Manage your voicemail playback

• Do you want to hear just the message itself or the message with the details (i.e. the caller ID of the caller, as well as the date and time of the call)

• Manage your voicemail greeting

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Call

• Click the “Call” button in the top right corner to initiate a call

• Either enter the number you want to call or use the drop down to select one

• As you start typing the system will match your entry, either name or extension

• By default the From number will be your desk phone

• When you click “Dial” your desk phone will ring and when you answer, the system will dial the number you entered in the To field

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Q&A