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eMunicipality in BiharBriefing
Project Background
“E-Municipality in Bihar” is an effort of the Urban Development & Housing Department, Government of Bihar to adopt the principles of e-Governance and use of ICT in improving the efficiency and effectiveness of the systems and processes of Urban Local Bodies in Bihar and enhancing citizen services.
Scope of Work
• To carry out System Design, Development, Software Deployment, Training of Personnel, Implementation and maintenance for the e-Municipality project in all the 141 ULBs in Bihar.
• The project to cover 22 modules covering the entire spectrum of service delivery both external (to citizens) and internal (for ULBs information and workflow management)
E-Governance Modules
• Birth and Death Registration System• Property Tax Information & Management
System• Building Plan Approval and Regulations• Registration and Licensing System• Rent, Lease and Sairat Management
System• Advertising & Hoardings Management• Right to Information Management System• Complaints Management System (CFC)
Citizen Centric
Services
E-Governance Modules
• Water Supply and Sewerage Information• Solid Waste Management• Land and Estate Management• Health and Sanitation Information• Q&A of Legislative Assembly• Slum Management Information System• Knowledge Management System• Development Sector Schemes
Management Information System
Internal Management
Services
E-Governance Modules
• Works Management System• Personnel Management System• General Administration System• Audit Information System• IT Support (HELP DESK) System• Legal Information System• Stores Management System• Workflow & Document Management
System
InternalSupport Services
Geographical Coverage
The project covers the whole of Bihar, all the 141 ULBs in all 36 districts
Implementation Agencies
Role Organization / Agency
Project Owner (Purchaser)
Secretary, Urban Development & Housing
Department, Government of Bihar
Project Management Consultants
Support Program for Urban ReformsIPE Global Pvt. Ltd.
Implementation Consultants
[Software Development Agency]
ABM Knowledgeware Limited and
Dreamline Technologies P Ltd
Project Monitoring Mechanism
SecretaryUDHD, Bihar Government
Core Committee
Software Development
Agency ULBs
PSCData Centre
Vendor
UTASTSPUR
Payment Gateway Integrators
Highlights of eMunicipality
• Functionalities in compliance of GoI, MoUD design document
• Technical features in compliance of MIT, GoI guidelines for eGov. projects
• Three Tier Architecture• Unicode and UID compliant• Highly parameterized• Will be STQC certified• Will be integrated with the GIS
Highlights of eMunicipality
• Multiple Delivery Channels• Backend processing through system
– objective scrutiny based application processing
• Tight integration of the backend workflow with CFC based operations
• Best practices built into bring in transparency and time bound delivery
Multiple Delivery Channels
Issues and Challenges
• Low computer literacy level at ULBs other than large municipal corporations
• Poor IT infrastructure and availability of internet bandwidth
• Shortage of human resources at ULBs
• Change Management [ resistance to change and automation ]
Innovations followed
• To bridge the gap of low computer penetration and internet accessibility Patna Municipal Corporation has enrolled the Cyber Cafes where public can access the SAS application for a pre-defined fee.
• Since collection of ULB specific data was from 141 ULBs was a challenge a central data collection workshop was conducted spread over a week
• To tackle the issue of manpower shortage at ULBs, trained manpower was posted from the project even prior to commissioning the project
Results Achieved so far
• Phenomenal success in the Property Tax Self Assessment System [SAS]
• Collection of . 4.50 Cr property tax ₹through online system
• Identification of large number of missing properties through GIS base map and door to door property survey
• GIS based house numbering system
Other IT Interventions
• Central Grievance Redressal System
• Vigilance Case Monitoring System• Trade Licences Management
System• Establishment of a dedicated MIS
cell for the UDHD of Bihar.• Capacity building of ULBs• IT Infrastructure to ULBs
Online Property Tax Return
Central Grievance Redressal System
CGRS – Salient Features
• A uniform platform to register citizens’ grievances and give feedback
• Functioning linked to timelines as per the Citizen Charter for ULBs
• A well-defined escalation matrix for non adherence to defined timelines for grievance redress
• SMS gateway integration for information to citizens and field officials
• Centralized set-up to economize costs and simplify procedures
Use of CGRC
Enquiries Grievancies Resolved / Clarified Total0
1000
2000
3000
4000
5000
6000
7000
8000
Calls (Aug 2013-Aug 2014)
1444
19661
Complaints
Municipal Corpora-tions
Nagar Parishads
Nagar Panchayats
718
14023
Resolved
Municipal Corpora-tionsNagar ParishadsNagar Panchayats
Awards and Achievements
• The Property Tax Project, Bihar was adorned with the Public Choice Award under Usage of ICT in Urban Development of e-India Awards 2013
• Centralized Grievance Redressal System of UDHD has qualified in the India`s Best in as Skoch order of Merit in the Skoch Summit 2013.
GIS Property Survey : House Number Plate Fixation
• System to be followed as per Section 296 of BMA 2007– First two alphabets: indicate zone of the town – Next three digits: indicate sector in a zone– Last four digits: represent House number
Purnea: Zone & Sector Division Katihar: Zone & Sector Division
GIS Property Survey : House Number Plate Fixation
Thanks…[email protected]