www.icsiindia.in

International Chamber for Service Industry

Empowering Service Industry

(Govt. - Corporate - NRI's- International Business Interface)

Uniting & Strengthening

Service Industry Network for:

| HRD

| Education Reforms

| Digital India

| Vocational- Skills- Capacity Building

| Knowledge Partnership and Global Alliances

| Trainers & Training Solutions

| Policy Advocacy & Research

| Government- Service Industry Interface

| NRI's & Overseas Support System-

India - ASEAN - South Asia - East Asia alliances

| Strategic Investments

| Infrastructure Development

| Conferences & Events

| Defence Welfare

• Act as catalyst, enabler and facilitator for the entire Service Sector through provision of a common platform for mutual & consensual interactions.

• Establishing knowledge partnerships with Govt. to design and implement friendly policies for Indian Service Industry. Policy, case and system advocacy with Government and other Stakeholders.

• To contribute to GoI's target by imparting Computer & related skills to the rural youth through its existing Skills Development programs running in India. Also, we plan to augment our knowledge partner as a hub of digitalization activities for entire country through smart class rooms inhibiting latest technologies pertaining to e-learning and teaching systems with the Communication Linked Interface for Cultivating Knowledge (CLICK) concept..

• To empower Indian youth through skill development and capacity building with quality education and vocational training for better employment and entrepreneurship opportunities, having an experiences of over a decade in this field.

• To supports the Government vision by establishing Finishing Schools in every smart city that employ the 3E concept: innovative Education, Direct Employment & Entrepreneurship.

• To act as a strategic advisor to promote Inbound Tourism in India by spreading awareness throughout the country with wide- reaching promotional activities and providing technical inputs to facilitate all the National & International level Conclaves.

• To provide NRIs with a mutually rewarding interface with domestic corporates to share their views, expertise and resources, through NRI Conventions held annually.

• Development of Indian infrastructure to meet the special needs to Service sector including Smart Cities.

• Special initiatives for welfare, reoccupation and employment of retiring and retired defence personnel under Defence Welfare Call.

• Empowering youth with focus on North East Region, providing vocational education to skill and develop capacities.

Govt. of India - Current Initiatives

- Facilitating Industry - Govt - NRI/ overseas chambers / forums / potential investors Interface by bringing them together to share common platform.

- Working as NRI facilitator for enabling NRIs, Domestic Corporate and others to share their views, expertise and resources.

- Organizing annual Conventions/Conferences/Conclaves of NRIs, Domestic Corporates & Govt. for promoting mutual business & social interests.

- Assisting Indian Corporate set up Service Industry related projects overseas/domestic market.

- Promote India and its States as a favored destinations for strategic investments through chambers / NRIs / other potential investors.

- Global alliances with major chambers / forums / missions / associations / Government Bodies in India and abroad for mutually beneficial strategic partnerships.

- Promote global trade development through participation in National and International Forums.

- Globalisation and promotion of Indian Service Industry for implementing International Standards.

Worldwide Associations, NRI 's & Overseas Support System

OUR SERVICES

REFORMING FDI NORMS TO ATTRACT NRI INVESTMENTS: Attractive

overseas funds through numerous initiatives, including raising the FDI Limit, higher

rate of interest on Non-Resident External (NRE) deposit, establishing single window

gateways for the NRIs or treating non-repatriable NRI funds as domestic

investments, etc.

ePathshala

DIGITAL LITERACY

SKILL INDIA

START-UPS:

INCREDIBLE INDIA :

is a technology enabled educational

product which changes the way students learn anywhere

and anytime. ePath provides opportunity to students to

be constantly involved in the education process through

experiential learning thereby giving them the potential to

transform and grow into empowered individuals.

: Realising Hon'ble Prime

Minister Narendra Modi's vision of a Digital India

estimated to draw investments worth Rs 4.5 lakh

crore and creating 18 lakh jobs innovative ideas and

practical solutions are being formulated to promote

Digital Literacy.

: Realising India's potential to be the 'Skill

Capital of the World a Superpower of Skilled Human

Resource', the Government of India targets to skill 40 crore

people by 2022. The flagship scheme under the Skill India

mission is the US $226 million Pradhan Mantri Kaushal

Vikas Yojana (PMKVY) that will train 2.4 million youth and

certify them through a portable “skill card”.

The ambitious Startup India

Movement with Rs 2,000 crore estimated to

earmarked for the initiative aims to fill gaps in the

economy for the growth and development of startups

and boost digital entrepreneurship at the grassroots

level.

The Indian government has introduced Incredible India in

order to promote Indian hospitality and tourism

industry across the world. It is on account of

access to e-visa availability for citizens of 113

countries that December 2015 registered a

growth of 635.8 per cent in e-Tourist Visa. The positive steps by the Government will

enable India to become a premier international destination.

Services sector is the largest sector contributing to the economies of 194 countries. With a 7.7 per cent growth in 2016, India has been forecast to be a ‘Star Performer’ among the emerging markets, according to Pricewaterhouse Coopers (PwC) report. With various international indexes and surveys highlighting India’s growth story on back of service sector as a main component, International Chamber for Service Industry (ICSI), since 2005, aims to unite and strengthen the service industry network fostering global alliances. ICSI extends its services towards policy research and advocacy, investment solutions and organizing strategic conferences, events and knowledge partnerships.

ICSI is a one-stop destination for the entire Service spectrum and diligently works towards Human Resource Development through Education, Vocational- Skills- Capacity Building, Digital Literacy, Trainers & Training Solutions and Infrastructure Development; with a vision to empower the youth and community with various innovative programs, thereby enabling a holistic development of the society. In addition, it strives to provide NRI & Overseas support system and has adopted the North East Region for its CSR activity.

ICSI strives to establish harmony among various segments of this diversified industry and enable its member organizations to stay competitive in the swiftly changing global business environment.

Sh. B.K. Goswami, IAS (Retd.)Founder President - 2005

Welcome to ICSI

Travel & Tourism

Growth Rate : 7.5%

Employment : 36 million

Present Scenario : 8.01 million FTA

Future Scenario:FTA arrival by 2024will be 13.4 billion

Education & Counselling

Employment : 7.9 million

Present Scenario : 96% enrolment in elementary edu.

Growth Rate : 16.5%

Future Scenario:30% growth by 2020in higher education

Media & EntertainmentGrowth Rate : 11.8%

Employment : 18.3 lakh every year

Present Scenario : US$ 900 billion

Future Scenario:US$ 1.8 trillion by 2020

Health Wellness Medical Tourism

Growth Rate : 27%

Employment : 2 million

Present Scenario : US $ 3.9 billion

Future Scenario:US $ 7.2 billion by 2018

Airline ServicesGrowth Rate : 1.5% of GDP

Employment : 1.7 million

Present Scenario : 121 million domestic and 41 million (int.) pax

Future Scenario:336 million domestic and

85 million (int.) pax by 2020

Research Services

Growth Rate : 15.8%

Employment : 2 lakh

Present Scenario : US$ 44 billion

Future Scenario:Double by 2020.

CONSTITUENT SECTORS OF INDIAN SERVICEINDUSTRY

HR & ConsultancyGrowth Rate : 21%

Employment : 1 million approx

Present Scenario : INR 250 billion

Future Scenario:INR 500 billion

by 2025

Hospitality Services

Growth Rate : 14% pa

Employment : 12.4% of Total empployment

Present Scenario : US$ 117.7 billion

Future Scenario:US$ 418.9 billion by 2020

IT Services

Growth Rate : 12%

Employment : 1.2 million directlyand 3 million indirectly

Present Scenario : US$ 71.5 bilion

Future Scenario:US$ 250 billion by 2020

Tele Communications Growth Rate : 1.5% of GDP

Employment : 70,000 employees required every year

Present Scenario : 1.5 billion subscribers

Future Scenario : 5 billion subscribers

by 2020

Prof. Satinder DhimanPresident-2016

Woodbury University, Burbank, California

HRD, Education, Skills Development & Tourism Development Initiatives

Counsellors & Trainers Researchers Students

Entrepreneurs Public Sectors Officials Corporates

S K I L L SGS

North East Initiative for Integrated DevelopmentICSI adopted North East for need based Education, Skills Development, Vocational, Train the Trainer, Capacity Building, Digital Literacy, Tourism Development with the focus on Employment and Entrepreneurship.

Service sector is the lifeline for the socio-economic growth of a country especially in the North East Region of India with its difficult terrain. The NER’s economy benefits from its geographical location as it prospers on services provided by industries like tourism, hospitality, travel etc.

Between 2011 and 2021, the NE region will have close to 17 million job seekers and only 2.6 million jobs, according to a report by the Indian Chamber of Commerce and the consultancy PricewaterhouseCoopers.

The importance of skilling youth in India is imperative to its growth in economy. The demand gap curve is highlighted by the Boston Consulting Group’s 2020 estimate of India having a surplus of 47 million active population (15-59 years), and McKinsey Group’s study reflecting a shortfall of 45 million workers in other developing countries, whereas 95 million workers would be needed in developed countries. India has a target to skill/upskill 500 million people by 2022. It requires an estimated 70,000 highly skilled Trainers now and 20,000 additional Trainers each year. Education, Vocational Training and other forms of learning are essential for achieving smart, sustainable and inclusive growth of the Society especially in Tribal and Rural areas of India. It has been estimated that around half of all jobs in 2020 will require a medium-level qualification, which will often be achieved by some form of Vocational Trainings. Therefore, it is essential to understand the significance of vocational training programs to strengthen the youth of India and to make them employable. ICSI is dedicated to developing quality Human Capital for the overall Service Industry and other economic activities and employment generation with its Mission of Education and skills development with Employment.

ICSI with its skills partner, Galaxy Finishing School (GSFS) aims to provide vocational training programs for youth particularly of SC/ST/OBC background from socio-economic deprived areas leading towards employment and entrepreneurship. With its concept of Finishing School, we aim to focus on fixing the 3Es of Innovative Education, Direct Employment and Entrepreneurship. We have established the First Finishing School in the North East Region at Guwahati, Assam. The organisation strives to uplift the area and extends its knowledge and support in establishing a network of Finishing Schools across the region to impart Life Management Skills, Personality Development, Technical Competencies and Soft Skills to the youth.

We have adopted the North East Region for our CSR activity

We have setup North East's First Finishing School at Guwahati, Assam

15-30%

10-15%

01-10%

GROWTH RATE

ITES Services

Growth Rate : 12%-15%

Employment : 2.8 million

Present Scenario : US$ 500 Billion

Future Scenario:US$ 1.7 Trillion 2022

PR & Advertising

Growth Rate : 10%

Employment : 8 Lakhs

Present Scenario : US$ 35 billion

Future Scenario : US$ 280 billion

by 2020

BPO Growth Rate : 12-15%

Employment : 2.8 million

Present Scenario : 2.5% of GDP

Future Scenario:US$ 225 billion by 2020

Sales & Marketing Growth Rate : 13%

Employment : 5 million

Present Scenario : Rs. 5000 Crore

Future Scenario : Rs. 9000 Crore by 2020

Publication and Print Media servicesGrowth Rate: 30% CAGREmployment: 100% FDI

Present Scenario: INR 10,000 croresFuture Scenario:

e-Books for INR 40,000 Cr by 2025

Fashion Designing & Merchandising Services

Growth Rate: 6%Employment: 35 million

Present Scenario: 4% contribution in GDP Future Scenario: USD 40 billion by 2023

Housing & Infrastructure

Growth Rate : 8.2 %

Employment : 3.4 million direct and indirect jobs

Present Scenario : INR 2 million crore

Future Scenario: INR 2.5 million crores

in next 2 years

Leisure ServicesGrowth Rate : 8%

Employment : 41,000 per year

Future Scenario : INR 1000 crores by 2020

Present Scenario : 40% of tourism industry

MICEGrowth Rate : 15%-29%

Employment : 11.49%

Present Scenario : US$ 600 billion

Future Scenario:Expected to increase

by 15% to 20%

Retail BusinessGrowth Rate : 5.7%

Employment : 4 crores direct,20 crores indirect

Present Scenario : US $ 270 billion

Future Scenario:US$ 738.7 billion

by 2017

E-mail : info@icsiindia.in | Website : www.icsiindia.in

OUR PUBLICATIONS Related to Service Industry Research-Academics-Training-Skills Development

GLIMPSES OF OUR EVENTS AND PUBLICATIONS SINCE 2006

• Service Industry Management

• Global Employability Skills in Today’s Youth

• Travel & Tourism Management

• Hospitality Industry

• Skilling India

• Re-occupation of Defence Personnels:

• Avenues & Opportunities in Service Industry

• Future of Indian Hospitality and Tourism Industry

• Career in Airlines

• Conference & Events Management

• Cinematic Tourism

•

Niche Tourism (Untapped Potential

in India)

Youth Empowerment

Finishing School Presence Across 15 Locations in

• CHANDIGARH • PUNJAB • GUWAHATI (Assam)

KNOW INDIA (TOURISM)through Vocational Education

- New innovative teaching and learning techniques to encourage and motivate Educators and Counsellors by enhancing their skills for personal and professional growth & Development.

- Hand-holding for professional development and growth of practising and aspiring counsellors

- To monitor, maintain, set and improve professional standards in counsellor’s skills and practice.

- To provide an industry-based platform for persons engaged in counselling practice.

- Equipping young talent on innovative digital technology.

- Introducing future trends and new teaching methodologies like psychographic analysis.

- To identify counsellors that meet globally-approved standard of practices.

- To foster creative and technologically oriented counselling practices.

Empowering Teachers, Trainers& Counsellors Promoting skills & Entrepreneurship

through Youth Tourism- Incorporating youth tourism as vocational subject “Know India” in XI & XII std. - All India Tourism Quiz contest- All India writing competition.- Youth Tourism related debates /declamations / Conferences - Tourism communication Idol contest.- Youth in Rural Tourism Promotion- Youth in Adventure /Cinematic Tourism Promotion- Youth talent hunt activities - Youth in promotion of Health & Wellness Tourism activities.

Youth Empowerment Skills - Personality Development- Positive Attitude- Soft Skills & Communication Skills - Time Management - Decision Making- Motivation Self - Manners & Etiquettes- Negotiation & Persuasion Skills- Body Language- Confidence Building Exercise- Stress Management- All leading to life management skills.