Employers Must Be Able to Get the Best From Every Employee - Business News | the Star Online

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  • 7/29/2019 Employers Must Be Able to Get the Best From Every Employee - Business News | the Star Online

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    03/07/2013 11:13Employers must be able to get the best from every employee - Business News | The Star Online

    Page 1 of 6http://www.thestar.com.my/Business/Business-News/2013/07/02/Yay-tt-be-able-to-get-the-best-from-every-employee-while-they-re.aspx

    NEWS BUSINESS SPORT TECH LIFESTYLE TRAVEL OPINION

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    Business News Home > Business > Business News Search

    Published: Tuesday July 2, 2013 MYT 12:00:00 AM

    Updated: Tuesday July 2, 2013 MYT 6:51:32 AM

    Employers must be able to get

    the best from every employeeTALKING HR BY MELISSA NORMAN

    HOW often have we heard organisations speak ofemployee

    engagement?

    Youd probably say often enough as engagement is the buzz

    word for many human capital departments today.

    There is no doubt that employee engagement and loyalty aremore vital to any organisations success and competitive

    advantage.

    Every leader in an organisation understands that it is hardly

    realistic to expect that an employee starting out in his or her

    career would stay until retirement.

    Since employee turnover rate continues to remain high with

    the possibility of increasing further in various industries due

    to the shortage of skilled talent; organisations hold the view

    that whilst they remain focused on improving retention they

    must be able to get the best from every employee while they

    remain in the organisation regardless of their tenure.

    And since the value and contribution of every employee can

    never be guaranteed, organisations have begun their efforts

    on building strong employee engagement amongst their

    employees.

    An engaged employee will serve as a role model to others

    and can build excitement in their workplace. They are

    individuals who will work hard, give back to the company,

    and have a strong sense of loyalty that drives their work

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    above and beyond their job description.

    There are many factors that impact employee engagement

    within an organisation, some of the critical ones are as

    follows:

    The leader

    First and foremost, its crucial to remember that unless the

    most senior teams within the organisation believe in the

    power of engagement, it will be an uphill battle for anyone to

    build a culture around it. And since leaders are all about

    metrics and ringgit and cents, it would help to find a business

    metric that can best describe the impact of having

    disengaged employees. Not only must there be complete

    buy on the importance of employee engagement, but all

    senior leaders must be role models in creating a culture and

    language that institutes employee engagement as a priority

    within the organisation.

    The champions

    No matter how well executed a strategy, it is necessary to

    have individuals beyond the leadership group who are

    passionate about not only the concept but also about driving

    change and influencing others to consistently support the

    initiatives of employee engagement. Be sure that the

    employees selected for this are individuals that have high

    respect of their peers and have demonstrated capability in

    delivering on their goals. Selected well these individuals can

    spark excitement within the organisation and capture the

    hearts and minds of the others.

    Dont care, dont bother

    The fundamental of engagement is being and creating an

    organisation environment that fosters care. No employee

    wants to work with an organisation that has no interest in

    their interests, this goes beyond knowing the employee but

    transcending into issues that matter to each employee.

    Unless the organisation creates an environment that allows

    the employee to feel that their well-being matters then

    engagement may just as well be a trendy word used to

    keep up with the rest of the organisations. Employee

    engagement requires a culture that institutionalises the

    importance of having a work culture that is built around care,

    it must be visible and represented throughout all levels of the

    organisation.

    Open communicative environment

    Every employee wants to believe that his views matter and

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    his voice should be heard. No employee wants to feel like

    the management has something to hide, their opinion

    doesnt matter, or that they cant speak up. Encouraging an

    environment of openness will help employees feel like a

    valuable part of the organisation.

    It is important to consistently have a true two-way

    communication with employees. Keep them informed onwhats going on behind the scenes in the organisation and

    show them that youre willing to listen. Encourage employee

    feedback and then act on or respond to their comments. By

    doing so, it will reaffirm the fact that the organisation takes

    employee concerns seriously and cares about what they

    have to say.

    Empowering employees

    Just as employees want to be heard by their employers, they

    do also want to feel trusted. And since the organisation had

    enough confidence in the employee abilities to hire them in

    the first place, then now the organisation must be able to

    allow them to shine in their roles.

    Encourage employees to make certain decisions without

    seeking prior approval, as most organisations are concerned

    about the possibility of mistakes that may affect a customer

    or the business then organisations can decide on the level of

    decision making that every employee has depending on their

    role within themselves. Consider provide convenient workoptions, such as flexible hours or the opportunity to

    telecommute, and allow employees to use some company

    time to pursue volunteer activities.

    These actions show the company views its employees as

    trusted professionals who will work to the best of their ability

    without anyone micromanaging every aspect of their work.

    Recognise employees who make a difference

    Employees thrive on positive feedback; the fact thatsomeone knew and took note of their exceptional job

    performance can be motivation enough to make them work

    even harder. Acknowledging high achievements also sets an

    example for other employees and it can encourage them to

    aspire to higher levels of performance.

    Be sure to take the time to regularly recognise individual

    employees who go the extra mile, volunteer for the extra

    task, or are active in giving back to the community.

    You can easily acknowledge these employees throughnewsletters, announcements at staff meetings, social media,

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    or on your company website. Every organisation should

    already have in place if not already a series of recognition

    programmes and process to consistently sing praise of

    employees that do a good job!

    Hold managers accountable

    Its no secret that the relationship between a first-linemanager and their employees has the most direct impact on

    engagement. After all, the majority of the hours of any

    employee are in some way or rather connected to their direct

    manager. Many researchers have confirmed this as being

    accurate and true. Unless organisations can instill in their

    managers the importance of engagement within their teams,

    all else that is executed within the organisation will have no

    impact.

    Obviously the best way to ensure that engagement is

    practiced, it would help to have managers report results on

    actions theyve taken to impact engagement in their teams.

    This should be weighted as an indication of performance

    when someone manages others directly.

    Become corporate sponsor

    Employees today are more inclined to work and serve in an

    organisation that makes a difference either to them or the

    community of which they serve.

    Every employee wants to believe that they can make a

    difference through either the work that they do or the task

    that they undertake. And there is nothing grander than the

    opportunity to work for an organisation that is able to enlist

    their employees in participating in corporate social

    responsibility programmes.

    The fact that employees will have to work together

    throughout the process, it will help build a culture of

    teamwork, collaboration and selflessness. The reward

    naturally is an energised workforce engaged at making adifference.

    Smart organisations know that happy employees stay in their

    obs longer, are more productive, and report higher levels of

    ob satisfaction. They also develop emotional bond with their

    company and will continuously seek to influence

    improvements in the workplace.

    There is an endless list of initiatives that organisations can

    undertake to improve engagement within the workplace, but

    the fundamental to it being successful is the believe fromsenior leadership that engagement can have an impact in

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    their business and organisation. Believe must be then be

    demonstrated through action walking the talk!

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