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7/29/2019 Employers Must Be Able to Get the Best From Every Employee - Business News | the Star Online
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03/07/2013 11:13Employers must be able to get the best from every employee - Business News | The Star Online
Page 1 of 6http://www.thestar.com.my/Business/Business-News/2013/07/02/Yay-tt-be-able-to-get-the-best-from-every-employee-while-they-re.aspx
NEWS BUSINESS SPORT TECH LIFESTYLE TRAVEL OPINION
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Business News Home > Business > Business News Search
Published: Tuesday July 2, 2013 MYT 12:00:00 AM
Updated: Tuesday July 2, 2013 MYT 6:51:32 AM
Employers must be able to get
the best from every employeeTALKING HR BY MELISSA NORMAN
HOW often have we heard organisations speak ofemployee
engagement?
Youd probably say often enough as engagement is the buzz
word for many human capital departments today.
There is no doubt that employee engagement and loyalty aremore vital to any organisations success and competitive
advantage.
Every leader in an organisation understands that it is hardly
realistic to expect that an employee starting out in his or her
career would stay until retirement.
Since employee turnover rate continues to remain high with
the possibility of increasing further in various industries due
to the shortage of skilled talent; organisations hold the view
that whilst they remain focused on improving retention they
must be able to get the best from every employee while they
remain in the organisation regardless of their tenure.
And since the value and contribution of every employee can
never be guaranteed, organisations have begun their efforts
on building strong employee engagement amongst their
employees.
An engaged employee will serve as a role model to others
and can build excitement in their workplace. They are
individuals who will work hard, give back to the company,
and have a strong sense of loyalty that drives their work
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Employers Must Be Able to Get the Best From Every Employee - Business News | the Star Online
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03/07/2013 11:13Employers must be able to get the best from every employee - Business News | The Star Online
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above and beyond their job description.
There are many factors that impact employee engagement
within an organisation, some of the critical ones are as
follows:
The leader
First and foremost, its crucial to remember that unless the
most senior teams within the organisation believe in the
power of engagement, it will be an uphill battle for anyone to
build a culture around it. And since leaders are all about
metrics and ringgit and cents, it would help to find a business
metric that can best describe the impact of having
disengaged employees. Not only must there be complete
buy on the importance of employee engagement, but all
senior leaders must be role models in creating a culture and
language that institutes employee engagement as a priority
within the organisation.
The champions
No matter how well executed a strategy, it is necessary to
have individuals beyond the leadership group who are
passionate about not only the concept but also about driving
change and influencing others to consistently support the
initiatives of employee engagement. Be sure that the
employees selected for this are individuals that have high
respect of their peers and have demonstrated capability in
delivering on their goals. Selected well these individuals can
spark excitement within the organisation and capture the
hearts and minds of the others.
Dont care, dont bother
The fundamental of engagement is being and creating an
organisation environment that fosters care. No employee
wants to work with an organisation that has no interest in
their interests, this goes beyond knowing the employee but
transcending into issues that matter to each employee.
Unless the organisation creates an environment that allows
the employee to feel that their well-being matters then
engagement may just as well be a trendy word used to
keep up with the rest of the organisations. Employee
engagement requires a culture that institutionalises the
importance of having a work culture that is built around care,
it must be visible and represented throughout all levels of the
organisation.
Open communicative environment
Every employee wants to believe that his views matter and
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his voice should be heard. No employee wants to feel like
the management has something to hide, their opinion
doesnt matter, or that they cant speak up. Encouraging an
environment of openness will help employees feel like a
valuable part of the organisation.
It is important to consistently have a true two-way
communication with employees. Keep them informed onwhats going on behind the scenes in the organisation and
show them that youre willing to listen. Encourage employee
feedback and then act on or respond to their comments. By
doing so, it will reaffirm the fact that the organisation takes
employee concerns seriously and cares about what they
have to say.
Empowering employees
Just as employees want to be heard by their employers, they
do also want to feel trusted. And since the organisation had
enough confidence in the employee abilities to hire them in
the first place, then now the organisation must be able to
allow them to shine in their roles.
Encourage employees to make certain decisions without
seeking prior approval, as most organisations are concerned
about the possibility of mistakes that may affect a customer
or the business then organisations can decide on the level of
decision making that every employee has depending on their
role within themselves. Consider provide convenient workoptions, such as flexible hours or the opportunity to
telecommute, and allow employees to use some company
time to pursue volunteer activities.
These actions show the company views its employees as
trusted professionals who will work to the best of their ability
without anyone micromanaging every aspect of their work.
Recognise employees who make a difference
Employees thrive on positive feedback; the fact thatsomeone knew and took note of their exceptional job
performance can be motivation enough to make them work
even harder. Acknowledging high achievements also sets an
example for other employees and it can encourage them to
aspire to higher levels of performance.
Be sure to take the time to regularly recognise individual
employees who go the extra mile, volunteer for the extra
task, or are active in giving back to the community.
You can easily acknowledge these employees throughnewsletters, announcements at staff meetings, social media,
7/29/2019 Employers Must Be Able to Get the Best From Every Employee - Business News | the Star Online
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03/07/2013 11:13Employers must be able to get the best from every employee - Business News | The Star Online
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or on your company website. Every organisation should
already have in place if not already a series of recognition
programmes and process to consistently sing praise of
employees that do a good job!
Hold managers accountable
Its no secret that the relationship between a first-linemanager and their employees has the most direct impact on
engagement. After all, the majority of the hours of any
employee are in some way or rather connected to their direct
manager. Many researchers have confirmed this as being
accurate and true. Unless organisations can instill in their
managers the importance of engagement within their teams,
all else that is executed within the organisation will have no
impact.
Obviously the best way to ensure that engagement is
practiced, it would help to have managers report results on
actions theyve taken to impact engagement in their teams.
This should be weighted as an indication of performance
when someone manages others directly.
Become corporate sponsor
Employees today are more inclined to work and serve in an
organisation that makes a difference either to them or the
community of which they serve.
Every employee wants to believe that they can make a
difference through either the work that they do or the task
that they undertake. And there is nothing grander than the
opportunity to work for an organisation that is able to enlist
their employees in participating in corporate social
responsibility programmes.
The fact that employees will have to work together
throughout the process, it will help build a culture of
teamwork, collaboration and selflessness. The reward
naturally is an energised workforce engaged at making adifference.
Smart organisations know that happy employees stay in their
obs longer, are more productive, and report higher levels of
ob satisfaction. They also develop emotional bond with their
company and will continuously seek to influence
improvements in the workplace.
There is an endless list of initiatives that organisations can
undertake to improve engagement within the workplace, but
the fundamental to it being successful is the believe fromsenior leadership that engagement can have an impact in
7/29/2019 Employers Must Be Able to Get the Best From Every Employee - Business News | the Star Online
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03/07/2013 11:13Employers must be able to get the best from every employee - Business News | The Star Online
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their business and organisation. Believe must be then be
demonstrated through action walking the talk!
TAGS / KEYWORDS:
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03/07/2013 11:13Employers must be able to get the best from every employee - Business News | The Star Online
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