Employee Job Satisfaction_final Project

8/17/2019 Employee Job Satisfaction_final Project

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JOB SATISFACTION AMONG EMPLOYEE IN BIRLA CEMENT

CONTENT LIST

TOPICS COVERD TOPICOBJECTIVES OF SUMMER TRAINING TRAINING METHODOLOGY

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EXECUTIVE SUMMARYCOMPANY PROFILEBOARD OF DIRECTORSBRANDS OF CEMENTPRODUCTSATNA CEMENT WORKSOVERVIEW OF PROJECTHuman Re!u"#e De$e%!&men'RESEARCH METHODOLOGYOBSERVATION AND ANALYSIS

(ue')!nna)"eCONCLUSIONSLIMITATIONSSUGGESTIONSBIBLIOGRAPHY

TOPIC !* Summe" T"a)n)n+,-

“EMPLOYEE JOB SATISFACTION”

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S&e#)a%)a/a)')!n

“HUMAN RESOURSCE”

O"+an)a')!n

“BIRLA CEMENT”

Objectives Of S!!e" T"#i$i$%

Objectives &

Pa"')a% *u%0%%men' !* MBA e+"ee

#!u"e #u"")#u%um2

3


4/61

T! Kn!4 5!4 B)"%a #emen' mana+e

'5e)" Em&%!6ee 7!8 a')*a#')!n 86

&"!$))n+ )9e"en' *a#)%)')e an &%an !"'e#5n):ue2 T! +a)n !me &"a#')#a% ;n!4%e+e !*

5uman "e!u"#e2 T! ;n!4 '5e 7!8 a')*a#')!n !*

Em&%!6ee a' B)"%a #emen'2

T! ;n!4 '5e "ea!n 8e5)n '5eSa')*a#')!n !* em&%!6ee a' B)"%a #emen'2

T! +e' u++e')!n *"!m '5e em&%!6ee

!* B)"%a #emen' '! )m&"!$e '5e a')*a#')!n

a 4e%% a %e$e% !* a')*a#')!n )n '5em2 T!

a''a)n '5e a8!$e !87e#')$e $a")!u !'5e"

u8 !87e#')$e 4e"e neee '! 8ea#5)e$e2 T5ee a"e %)'e 8e%!4,

o T! ana%6/e '5e a')*a#')!n !*

em&%!6ee a' B)"%a Cemen'2

o T! ;n!4 '5e em&%!6ee &"e*e"en#e *!"

'5e a')*a#')!n2o T! une"'an '5e e9e#')$ene !*

a')*a#')!n une" $a")!u e&a"'men'

!* 8)"%a #emen'2


5/61

o T5u m6 'u6 a''em&' '! 0n 4a6

'! )n#"eae 7!8 a')*a#')!n an '5u

)n#"eae '5e 8u)ne &"!&e#'2

T"a)n)n+ Me'5!!%!+6

T5"!u+5 Le#'u"e2

P"een'a')!n2

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6/61

B6 e>&e"' $)e42

B6 "e*e"en#e 8!!;

B6 $!u#5e" On-)'e O8e"$a')!n

A)+nmen'

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B)"%a Cemen' @Sa'na Cemen' ) 4e%%-e'a8%)5e 8"an )n

B)5a" "e+)!n 8e)e )' 5a ma";e' )n Ma56a P"ae5


8/61

U''a" P"ae5 O")a an !'5e" &a"' !* '5e C!un'"62 One

!* '5e ma7!" e#')!n 45)#5 "e:u)"e !" &u"#5ae #emen'

)n 8u%; :uan')'6 a"e en+)nee" a"#5)'e#' 8u)%e" an

#!n'"a#'!"2 T5) e#')!n !" e+men' ) ;n!4n a '5e n!n-'"ae" e+men'2 An '5e "e'a)%e" '!#;)' 45!%e-e%%e"

a"e ;n!4n a '"ae" e+men'2

I #a"")e !u' m6 &"!7e#' #!n#e"n)n+ Em&%!6ee 7!8

Sa')*a#')!n a' B)"%a #emen'2

T5e &"!7e#' 4a #a"")e !u' )n '5e !"+an)/a')!n !* B)"a%

#emen'2 T5e"e a"e 0$e ma7!" ma";e' &%a6e" )n #emen'

)nu'"6 !* '5ee a"ea2 T5e6 a"e Ja6&ee B)"%a Cemen' U%'"a'e#5 ACC an P")m2 A&a"' *"!m '5ee '5e"e a"e *e4

%!#a% 8"an u#5 a B)"%a Sam"a' @M2P2 B)"%a +"!u& )n

Ma56a P"ae5 45)#5 ) e%%)n+ )n '5e ma";e'2 T5e

)n*!"ma')!n a8!u' '5e ma";e' 4a +a'5e"e 86 $))')n+

"e'a)%e" )n '5e ma";e'2 In'e"$)e4 !* "e'a)%e" 4a 'a;en

e&en)n+ u&!n '5e"e a##e)8)%)'62 A%! !&)n)!n !*en+)nee" #!n'"a#'!" a"#5)'e#' an 8u)%e" @45!

&!e ;n!4%e+e "e+a")n+ )9e"en' 8"an a$a)%a8%e )n'5e ma";e' 5a 8een 'a;en2 Su"$e6 4a !ne *!" 8!'5

'"ae an n!n-'"ae e+men' '! +e' '5e ")+5' &)#'u"e

a8!u' '5e ma";e' #ena")!2 W5)%e !)n+ '5e &"!7e#'

a''em&' 4a mae '! #!%%e#' ma>)mum )n*!"ma')!n a8!u'

'5e ma";e'2 T! +e' a#'ua% an #!""e#' )n*!"ma')!n )' 4a

n!' '!% "e'a)%e" '5a' '5e u"$e6 ) #!nu#'e 86 B)"%a

Cemen' *!" #!n0en')a%)'6 "ea!n2 La"+e num8e" !*"e'a)%e" 4e"e $))'e '! +e' '5e a#'ua% &)#'u"e !* '5e

ma";e'2 A+a)n '5e "e'a)%e" !* ea#5 +"ae @a##!")n+ '!

'5e &e"*!"man#e 4e"e $))'e '! +e' ea#5 an e$e"6

e'a)% a8!u' '5e ma";e'2


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C'!(#$) ("'*+e

BIRLA C!"&!"a')!n %)m)'e ) a mu%')-&"!u#' #!n+%!me"a'e2 I'

&%a6 )+n)0#an' "!%e )n '5e #emen' 7u'e PVC !!" #!$e")n+ au'!

'")m an 'ee% #a')n+ )nu'")e2

T5e #!"&!"a'e 6m8!% !* #!n#en'")# #)"#%e a"!un a '")an+%e

"e&"een' '5) $e"6 mu%')-)men)!na% na'u"e2 T5e a&e> !* '5e'")an+%e ) a $)ua% "e&"een'a')!n !* '5e *!"#e '5a' ")$e '5e

en')"e #!"&!"a')!n '5e un)*6)n+ *!"#e )n ea"#5 !* e>#e%%en#e2

T5e #)"#%e "e&"een' '5e )n&)"a')!n '! e>&%!"e ne4 *"!n')e" !*

+"!4'52


10/61

Hist'") 'f BIRLA

In 11 a 6!un+ manG5an56am a BIRLA e' u& '5e In)an !4ne 7u'e m)%% nea"

K!%;a'a2 He #a%%e )' BIRLA 7u'e manu*a#'u")n+ #!m&an62T)me

4a'#5e a '5e ma%% un)' &"!&e"e2 I' a%! em8a";e a 6!un+

man '! Ba#!n '5e ne4 )nu'")a% In)a2

S5") Ma5a$ P"aa BIRLA '"an*!"me '5e 5um8%e 7u'e

manu*a#'u")n+ #!m&an6 )n '! a m)+5'6 #!n+%!me"a'e-BIRLA

C!"&!"a')!n L)m)'e2

C""e$t sce$#"i'

A*'e" '5e em)e %a'e M2P2 BIRLA 5) 4)*e &")6am$aa BIRLA'!!; !$e" a #5a)"man !* BCL an #!n')nue '! %ea #!m&an6 ')%%

5e" ea'5 3" Ju%6 .&!"' )n .?-. '!!

a' R 2 #"!"e2 BIRLA C!"&!"a')!n 5a +"!4n *"!m '"en+'5 '!

'"en+'52

A an en%)+5'ene #!"&!"a'e #)')/en BIRLA

#!"&!"a')!n ) ;een%6 a4a"e !* )' !#)a% "e&!n)8)%)'6 '!! an

&"!$)e eu#a')!n an 5ea%'5 #a"e *a#)%)')e *!" em&%!6ee '5e)"

*am)%)e an '5e C!mmun)'6 a' %a"+e2

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B'#", 'f ,i"ect'"s&

M"2 Ra7en"a S2 L!5a @#5a)"man

-i"ect'"s&

M"2

N2;2 ;e7")4a% M"2 Nan)n) N!&an6 M"2 Ha"5 V2 L!5a

M"2 P"a#5e'a Ma7uma" M"2 V);"am S4a"& M"2 Anan B!")a

11

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M"2 B2 R2 Na5a" M"2 B2 B2 Tan!n

CORPORATE O.ER.IE/

M"0 M0P0BIRLA

BIRLA C!"&!"a')!n L)m)'e ) '5e a+5)& C!m&an6 !* '5e M2P2

BIRLA Ju'e Manu*a#'u")n+ C!m&an6 L)m)'e )n 11 )' 4a

M"2Ma5a$ P"aa BIRLA 45! +a$e 5a&e '! )' &"een' *!"m2 A

C5a)"man !* '5e C!m&an6 S5") Ma5a$ P"aa BIRLA'"an*!"me )' *"!m a manu*a#'u"e" !* 7u'e +!! '! a %ea)n+

mu%')&"!u#' #!"&!"a')!n 4)'5 4)e&"ea a#')$)')e2 Une" '5e

C5a)"man5)& !* M"2P")6am$aa7) BIRLA '5e C!m&an6 #"!e

'5e R2 13 #"!"e 'u"n!$e" ma"; an '5e name 4a #5an+e '!

BIRLA C!"&!"a')!n L)m)'e )n 12

1.

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13/61

S!t0 P"i)#!v#,#ji BIRLA

A*'e" '5e em)e !* M"2P")6am$aa7) BIRLA '5e C!m&an6

#!n')nue '! #!n!%)a'e an +"!4 une" '5e %eae"5)& !*

M"2Ra7en"a S2L!5a 45! ) n!4 '5e C5a)"man2 T5e #!m&an6 5a

&!'e )' 8e' e$e" "eu%' )n '5e 6ea" ene 31232.= an

'5e"ea*'e" !n#e a+a)n )n '5e 6ea" ene 31232.?2

13


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BRAN-S OF CEMENTS

1<

UNITS BRAN-S

Sa'na Cemen' W!"; BIRLA Cemen' K5a7u"a5!

BIRLA V);a Cemen' BIRLA Cemen' Sam "a'

BIRLA Cemen' W!"; BIRLA Cemen' C5e'e;

C5)''!" Cemen' W!"; BIRLA Cemen' C5e'e;

Du"+a&u" Cemen' W!"; BIRLA Cemen' Du"+a&u"

E>&!"' '! Ne&a%

Ban+%ae5

Came% R!6a% T)+e"


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A1#",s e#"$e, b) BIRLA C'"('"#ti'$

Li!ite, Ce!e$t S#t$# 2M0P03

S"0N'0 A1#", A1#",e, B) Ye#" U$it

12 Be' Ene"+6

Pe"*!"man#e2

NCB Ne4 De%5) M)n)'"6

!* P!4e" G!$'2 !* In)a2

1?-

13-

.1-.

BVC

SCW

SCW

.2 Fu%%e" ene"+6

#!ne"$a')!n A4a"2

MP C5am8e" !* Cemen'

Manu*a#'u"e2

1-

.-3

SCW

BVC

32 Be' P"!u#')$)'6 Na')!na% P"!u#')$)'6 C!un#)%Ne4 De%5)2

1-

13-

BVC

BVC

&!"' A4a" CAPEXIL2Ca%#u''a2 1-.

13-

BVC

BVC

=2 S&e#)a% E>&!"' A4a" CAPEXIL2Ca%#u''a2 1-1

1-.;

SCW

B!'5

?2 Na')!na% a*e'6 A4a" M)n)'"6 !* La8!" G!$'2 !*In)a

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17/61

A((+ic#ti'$ 'f ("',ctAPPLICATIONS

BIRLA Cemen' K5a7u"a5!C5e'e;


18/61

BIRLA ce!e$t 56#j"#6' 7 L'1 A+5#+i

ce!e$t 4• Bridges

• Dams

• Reservoirs

BIRLA Ce!e$t 86#j"#6' 7 IRS4T9:Ce!e$t

• Railway sleepers.

1

P"!u#' Ran+e


19/61

P"',ct P"'*+e

F#cts&4

13 C"!"e &%u Tu"n!$e"2

3'u"n!$e" #!me *"!m #emen'

A%% )> &%an' #a&a#)'6 =2 '!n &e" annum

&!"' )n 6ea" .?-

P+#$ts

12 Sa'na @Ma56a P"ae5, BIRLA V);a Cemen' @1. Sa'naCemen' W!"; @1=2

.2 C5a;an @Pune , Au'! T")m D)$))!n2

32 C5ane")a @Ra7a'5an , BIRLA Cemen' W!";@1?C5ane")a Cemen' W!";@1?2


20/61

L'c#ti'$ Of P+#$t I$ I$,i#

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STATE TOWN UNITS

Madhya Pradesh Satna Satna Cement Works

BIRLA ikas Cement

Ra!asthan Chanderia BIRLA Cement Works

Chanderia Cement Works

West Bengal Durgapur D"rgap"r Cement Works

D"rga #ite$h Cement

%ttar Pradesh Raebareli Rae&areli 'rinding "nit

CAPACITY : 5!" #ill T$

STATE TOWN UNITS CAPACITY #ill T$

M.P. Satna (.))

Ra!asthan Chanderia *.++

West Bengal Durgapur (.,+

%ttar Pradesh Raebareli +.,-

.1

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SATNA CEMENT /OR8S

T5e !")+)n !* BIRLA Ju'eQ Cemen' a#')$)')e a' !na'a +! 8a#; '!

m) 0*')e an a' '5) &!)n' !* ')me )$e")0#a')!n !* BIRLA 7u'e '!

!'5e" a"ea 'a"'e '! 'a;e 5a&e2 Sa'na Cemen' W!"; 4a '5e

0"' #emen' &%an' )n '5e 5!ue !* BIRLA an '5e &%an' )'e%* 4a a

#a&a#)'6 45)#5 4a '5e %a"+e' )n+%e un)' )n 'e"m !* &"!u#')!n

#a&a#)'6 e>)')n+ )n !u" #!un'"6 a' '5a' ')me2 T5) 4e' &"!#e

&%an' 4)'5 a #emen' ma;)n+ #a&a#)'6 !* .2=1 %a# '!n &e" annum

@TAP2 Ou" #emen' ) !% une" '5e '"aema"; !* KHAJURAHO2

A %!' !* #5an+e )n #emen' ma;)n+ &"!#e 'e#5n!%!+6 '!!; &%a#e8e'4een e$en')e an e)+5')e an a+a)n '5e #!m&an6 4a )n *!"

*"!n' '! e'a8%)5 '5e 0"' %a"+e' )/e &%an' 8ae !n "6 &"!#e

4)'5 &"e#a%#)nu'!" 'e#5n!%!+62 T5e &%an' !* %a# TAP #a&a#)'6

'a"'e *un#')!n)n+ *"!m O#'!8e" 1. an 5a a%% %a'e'

'e#5n!%!+6 )n'"umen'a')!n an au'!ma')!n2 T5) 5a '5e 0"'

&%an' )n '5e #!un'"6 !n !ne #!m&u'e" #!n'"!% !* '5e &"!#e 4)'5

'5e a) !* a""a6 &e#'"!me'e" *!" :u)#; an a##u"a'e ana%6) !*

'5e &"!#e 4)'5 '5e a) !* ma'e")a% e%e#')!n !* &%an' &"!#e

ena8%e a'na #emen' '! &"!u#e e>'"eme%6 +!! :ua%)'6 !* #emen' e#)en'%6 an e#!n!m)#a%%62

W)'5 '5e e'a8%)5men' !* '5) &%an' '5e ma'e")a% #emen' ma;)n+

86 4e' &"!#e 8e#!m)n+ une#!n!m)#a% a&a"' *"!m 4a'a+e !*

$a%ua8%e *ue% an ene"+6 )n #!n')nu)n+ '! "un '5e !u'a'e 4e'

&"!#e &%an' e'a8%)5e )n 1=2 T5e"e*!"e '5e #!m&an6

e#)e '! #!n$e"' '5e 4a'e*u% 4e' &"!#e &%an' 4)'5

&"e#a%#)na'a" 'e#5n!%!+6 )n '5e 6ea" 12 T5) &%an' a%!

)n#!"&!"a'e '5e %a'e' ma#5)ne"6 an e:u)&men' *!" ma;)n+#emen' !* :ua%)'6 an %!4 #!

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O.ER.IE/

OFPROJECT

.3


24/61

Introduction

J'b s#tisf#cti'$ ,esc"ibes 6'1 c'$te$t #$ i$,ivi,#+ is1it6 6is '" 6e" j'b0 T6e 6#((ie" (e'(+e #"e 1it6i$ t6ei" j'b; t6e !'"e s#tis*e, t6e) #"e s#i, t' be0 J'b s#tisf#cti'$is $'t t6e s#!e #s !'tiv#ti'$; #+t6'%6 it is c+e#"+) +i$5e,0 J'b ,esi%$ #i!s t' e$6#$ce j'b s#tisf#cti'$ #$,(e"f'"!#$ce; !et6',s i$c+,e j'b "'t#ti'$; j'be$+#"%e!e$t #$, j'b e$"ic6!e$t0 Ot6e" i$


25/61

be6#vi'"s0 T6is ,e*$iti'$ s%%ests t6#t 1e f'"!#ttit,es t'1#",s '" j'bs b) t#5i$% i$t' #cc'$t '"fee+i$%s; '" be+iefs; #$, '" be6#vi'"s

History

O$e 'f t6e bi%%est ("e+,es t' t6e st,) 'f j'bs#tisf#cti'$ 1#s t6e H#1t6'"$e st,ies0 T6ese st,ies2@94@3; ("i!#"i+) c"e,ite, t' E+t'$ M#)' 'ft6e H#"v#", Bsi$ess Sc6''+; s'%6t t' *$, t6e eects 'fv#"i's c'$,iti'$s 2!'st $'t#b+) i++!i$#ti'$3 '$ 1'"5e"sD("',ctivit)0 T6ese st,ies +ti!#te+) s6'1e, t6#t $'ve+c6#$%es i$ 1'"5 c'$,iti'$s te!('"#"i+) i$c"e#se

("',ctivit) 2c#++e, t6e H#1t6'"$e Eect30 It 1#s +#te"f'$, t6#t t6is i$c"e#se "es+te,; $'t f"'! t6e $e1c'$,iti'$s; bt f"'! t6e 5$'1+e,%e 'f bei$% 'bse"ve,0T6is *$,i$% ("'vi,e, st"'$% evi,e$ce t6#t (e'(+e 1'"5 f'"("('ses 't6e" t6#$ (#); 16ic6 (#ve, t6e 1#) f'""ese#"c6e"s t' i$vesti%#te 't6e" f#ct'"s i$ j'b s#tisf#cti'$0

Scie$ti*c !#$#%e!e$t 2#5# T#)+'"s3 #+s' 6#, # si%$i*c#$ti!(#ct '$ t6e st,) 'f j'b s#tisf#cti'$0 F"e,e"ic5 /i$s+'1

T#)+'"Ds @@@ b''5; P"i$ci(+es 'f Scie$ti*c M#$#%e!e$t;#"%e, t6#t t6e"e 1#s # si$%+e best 1#) t' (e"f'"! #$)%ive$ 1'"5 t#s50 T6is b''5 c'$t"ibte, t' # c6#$%e i$i$,st"i#+ ("',cti'$ (6i+'s'(6ies; c#si$% # s6ift f"'!s5i++e, +#b'" #$, (iece1'"5 t'1#",s t6e !'"e !',e"$#(("'#c6 'f #sse!b+) +i$es #$, 6'"+) 1#%es0 T6e i$iti#+se 'f scie$ti*c !#$#%e!e$t b) i$,st"ies %"e#t+)i$c"e#se, ("',ctivit) bec#se 1'"5e"s 1e"e f'"ce, t'1'"5 #t # f#ste" (#ce0 H'1eve"; 1'"5e"s bec#!e

e6#ste, #$, ,iss#tis*e,; t6s +e#vi$% "ese#"c6e"s 1it6$e1 =esti'$s t' #$s1e" "e%#",i$% j'b s#tisf#cti'$0 Its6'+, #+s' be $'te, t6#t t6e 1'"5 'f /0L0 B")#$; /#+te"-i++ Sc'tt; #$, H%' M$ste"be"% set t6e t'$e f'" T#)+'"Ds1'"50

.=

http://en.wikipedia.org/wiki/Elton_Mayohttp://en.wikipedia.org/wiki/Harvard_Business_Schoolhttp://en.wikipedia.org/wiki/Hawthorne_Effecthttp://en.wikipedia.org/wiki/Scientific_managementhttp://en.wikipedia.org/wiki/Taylorismhttp://en.wikipedia.org/wiki/Frederick_Winslow_Taylorhttp://en.wikipedia.org/wiki/Frederick_Winslow_Taylorhttp://en.wikipedia.org/wiki/Pieceworkhttp://en.wikipedia.org/wiki/Assembly_lineshttp://en.wikipedia.org/wiki/Hourly_wagehttp://en.wikipedia.org/wiki/Walter_Dill_Scotthttp://en.wikipedia.org/wiki/Walter_Dill_Scotthttp://en.wikipedia.org/wiki/Hugo_M%C3%BCnsterberghttp://en.wikipedia.org/wiki/Elton_Mayohttp://en.wikipedia.org/wiki/Harvard_Business_Schoolhttp://en.wikipedia.org/wiki/Hawthorne_Effecthttp://en.wikipedia.org/wiki/Scientific_managementhttp://en.wikipedia.org/wiki/Taylorismhttp://en.wikipedia.org/wiki/Frederick_Winslow_Taylorhttp://en.wikipedia.org/wiki/Frederick_Winslow_Taylorhttp://en.wikipedia.org/wiki/Pieceworkhttp://en.wikipedia.org/wiki/Assembly_lineshttp://en.wikipedia.org/wiki/Hourly_wagehttp://en.wikipedia.org/wiki/Walter_Dill_Scotthttp://en.wikipedia.org/wiki/Walter_Dill_Scotthttp://en.wikipedia.org/wiki/Hugo_M%C3%BCnsterberg


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S'!e #"%e t6#t M#s+'1Ds 6ie"#"c6) 'f $ee,s t6e'"); #!'tiv#ti'$ t6e'"); +#i, t6e f'$,#ti'$ f'" j'b s#tisf#cti'$t6e'")0 T6is t6e'") e(+#i$s t6#t (e'(+e see5 t' s#tisf)*ve s(eci*c $ee,s i$ +ife 7 (6)si'+'%ic#+ $ee,s; s#fet)$ee,s; s'ci#+ $ee,s; se+f4estee! $ee,s; #$, se+f4#ct#+i>#ti'$0 T6is !',e+ se"ve, #s # %'', b#sis f"'!16ic6 e#"+) "ese#"c6e"s c'+, ,eve+'( j'b s#tisf#cti'$t6e'"ies0

J'b s#tisf#cti'$ c#$ #+s' be see$ 1it6i$ t6e b"'#,e"c'$tet 'f t6e "#$%e 'f isses 16ic6 #ect #$ i$,ivi,#+se(e"ie$ce 'f 1'"5; '" t6ei" =#+it)'f 1'"5i$% +ife0 J'bs#tisf#cti'$ c#$ be $,e"st'', i$ te"!s 'f its

"e+#ti'$s6i(s 1it6 't6e" 5e) f#ct'"s; sc6 #s %e$e"#+ 1e++4bei$%; st"ess #t 1'"5; c'$t"'+ #t 1'"5; 6'!e41'"5i$te"f#ce; #$, 1'"5i$% c'$,iti'$s0

Models of job satisfaction

-is('siti'$#+ T6e'")

It is # ve") %e$e"#+ t6e'") t6#t s%%ests t6#t (e'(+e 6#vei$$#te ,is('siti'$s t6#t c#se t6e! t' 6#ve te$,e$ciest'1#", # ce"t#i$ +eve+ 'f s#tisf#cti'$; "e%#",+ess 'f '$eDs j'b0 T6is #(("'#c6 bec#!e # $'t#b+e e(+#$#ti'$ 'f j'bs#tisf#cti'$ i$ +i%6t 'f evi,e$ce t6#t j'b s#tisf#cti'$ te$,s

t' be st#b+e 've" ti!e #$, #c"'ss c#"ee"s #$, j'bs0Rese#"c6 #+s' i$,ic#tes t6#t i,e$tic#+ t1i$s 6#ve si!i+#"+eve+s 'f j'b s#tisf#cti'$0

A si%$i*c#$t !',e+ t6#t $#""'1e, t6e sc'(e 'f t6e-is('siti'$#+ T6e'") 1#s t6e C'"e Se+f4ev#+#ti'$s M',e+;("'('se, b) Ti!'t6) A0 J,%e i$ @K0 J,%e #"%e, t6#t

.?

http://en.wikipedia.org/wiki/Maslow%E2%80%99s_hierarchy_of_needshttp://en.wikipedia.org/wiki/Quality_of_working_lifehttp://en.wikipedia.org/wiki/Maslow%E2%80%99s_hierarchy_of_needshttp://en.wikipedia.org/wiki/Quality_of_working_life


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t6e"e #"e f'" C'"e Se+f4ev#+#ti'$s t6#t ,ete"!i$e '$eDs,is('siti'$ t'1#",s j'b s#tisf#cti'$& se+f4estee!;%e$e"#+se+f4ec#c); +'cs 'f c'$t"'+; #$, $e"'ticis!0T6is !',e+ st#tes t6#t 6i%6e" +eve+s 'f se+f4estee! 2t6ev#+e '$e (+#ces '$ 6is6e" se+f3 #$, %e$e"#+ se+f4ec#c)2t6e be+ief i$ '$eDs '1$ c'!(ete$ce3 +e#, t' 6i%6e" 1'"5s#tisf#cti'$0 H#vi$% #$ i$te"$#+ +'cs 'f c'$t"'+ 2be+ievi$%'$e 6#s c'$t"'+ 've" 6e"6is '1$ +ife; #s '(('se, t''tsi,e f'"ces 6#vi$% c'$t"'+3 +e#,s t' 6i%6e" j'bs#tisf#cti'$0 Fi$#++); +'1e" +eve+s 'f $e"'ticis! +e#, t'6i%6e" j'b s#tisf#cti'$0

T1'4F#ct'" T6e'") 2M'tiv#t'"4H)%ie$e T6e'")3

F"e,e"ic5 He">be"%Ds T1' f#ct'" t6e'") 2#+s' 5$'1$ #sM'tiv#t'" H)%ie$e T6e'")3 #tte!(ts t' e(+#i$s#tisf#cti'$ #$, !'tiv#ti'$ i$ t6e 1'"5(+#ce T6is t6e'")st#tes t6#t s#tisf#cti'$ #$, ,iss#tisf#cti'$ #"e ,"ive$ b),ie"e$t f#ct'"s 7 !'tiv#ti'$ #$, 6)%ie$e f#ct'"s;"es(ective+)0 A$ e!(+')eeDs !'tiv#ti'$ t' 1'"5 isc'$ti$#++) "e+#te, t' j'b s#tisf#cti'$ 'f # sb'",i$#te0M'tiv#ti'$ c#$ be see$ #s #$ i$$e" f'"ce t6#t ,"ivesi$,ivi,#+s t' #tt#i$ (e"s'$#+ #$, '"%#$i>#ti'$ %'#+s2H's5i$s'$; P'"te"; Q /"e$c6; (0@30 M'tiv#ti$% f#ct'"s#"e t6'se #s(ects 'f t6e j'b t6#t !#5e (e'(+e 1#$t t'(e"f'"!; #$, ("'vi,e (e'(+e 1it6 s#tisf#cti'$; f'" e#!(+e#c6ieve!e$t i$ 1'"5; "ec'%$iti'$; ("'!'ti'$'(('"t$ities0 T6ese !'tiv#ti$% f#ct'"s #"e c'$si,e"e, t'be i$t"i$sic t' t6e j'b; '" t6e 1'"5 c#""ie, 't0 H)%ie$e

f#ct'"s i$c+,e #s(ects 'f t6e 1'"5i$% e$vi"'$!e$t sc6#s (#); c'!(#$) ('+icies; s(e"vis'") ("#ctices; #$, 't6e"1'"5i$% c'$,iti'$s0

/6i+e He"t>be"%s !',e+ 6#s sti!+#te, !c6 "ese#"c6;"ese#"c6e"s 6#ve bee$ $#b+e t' "e+i#b+) e!(i"ic#++) ("'vet6e !',e+; 1it6 H#c5!#$ Q O+,6#! s%%esti$% t6#t

.

http://en.wikipedia.org/wiki/Self-esteemhttp://en.wikipedia.org/wiki/Self-efficacyhttp://en.wikipedia.org/wiki/Locus_of_controlhttp://en.wikipedia.org/wiki/Neuroticismhttp://en.wikipedia.org/wiki/Neuroticismhttp://en.wikipedia.org/wiki/Frederick_Herzberghttp://en.wikipedia.org/wiki/Two_factor_theoryhttp://en.wikipedia.org/wiki/Job_satisfaction#cite_note-HackmanOldham1976-4%23cite_note-HackmanOldham1976-4http://en.wikipedia.org/wiki/Self-esteemhttp://en.wikipedia.org/wiki/Self-efficacyhttp://en.wikipedia.org/wiki/Locus_of_controlhttp://en.wikipedia.org/wiki/Neuroticismhttp://en.wikipedia.org/wiki/Neuroticismhttp://en.wikipedia.org/wiki/Frederick_Herzberghttp://en.wikipedia.org/wiki/Two_factor_theoryhttp://en.wikipedia.org/wiki/Job_satisfaction#cite_note-HackmanOldham1976-4%23cite_note-HackmanOldham1976-4


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He"t>be"%s '"i%i$#+ f'"!+#ti'$ 'f t6e !',e+ !#) 6#vebee$ # !et6','+'%ic#+ #"tif#ct0 F"t6e"!'"e; t6e t6e'"),'es $'t c'$si,e" i$,ivi,#+ ,ie"e$ces; c'$ve"se+)("e,icti$% #++ e!(+')ees 1i++ "e#ct i$ #$ i,e$tic#+ !#$$e"t' c6#$%es i$ !'tiv#ti$%6)%ie$e f#ct'"s0 Fi$#++); t6e!',e+ 6#s bee$ c"iticise, i$ t6#t it ,'es $'t s(ecif) 6'1!'tiv#ti$%6)%ie$e f#ct'"s #"e t' be !e#s"e,0

Aect T6e'")

E,1i$ A0 L'c5eDs R#$%e 'f Aect T6e'") 2@3 is #"%#b+)t6e !'st f#!'s j'b s#tisf#cti'$ !',e+0 T6e !#i$ ("e!ise'f t6is t6e'") is t6#t s#tisf#cti'$ is ,ete"!i$e, b) #

,isc"e(#$c) bet1ee$ 16#t '$e 1#$ts i$ # j'b #$, 16#t'$e 6#s i$ # j'b0 F"t6e"; t6e t6e'") st#tes t6#t 6'1 !c6'$e v#+es # %ive$ f#cet 'f 1'"5 2e0%0 t6e ,e%"ee 'f#t'$'!) i$ # ('siti'$3 !',e"#tes 6'1s#tis*e,,iss#tis*e, '$e bec'!es 16e$ e(ect#ti'$s#"e#"e$Dt !et0 /6e$ # (e"s'$ v#+es # (#"tic+#" f#cet 'f# j'b; 6is s#tisf#cti'$ is !'"e %"e#t+) i!(#cte, b't6('sitive+) 216e$ e(ect#ti'$s #"e !et3 #$, $e%#tive+)216e$ e(ect#ti'$s #"e $'t !et3; c'!(#"e, t' '$e 16'

,'es$Dt v#+e t6#t f#cet0 T' i++st"#te; if E!(+')ee Av#+es #t'$'!) i$ t6e 1'"5(+#ce #$, E!(+')ee B isi$,ie"e$t #b't #t'$'!); t6e$ E!(+')ee A 1'+, be!'"e s#tis*e, i$ # ('siti'$ t6#t 'e"s # 6i%6 ,e%"ee 'f#t'$'!) #$, +ess s#tis*e, i$ # ('siti'$ 1it6 +itt+e '" $'#t'$'!) c'!(#"e, t' E!(+')ee B0 T6is t6e'") #+s'st#tes t6#t t'' !c6 'f # (#"tic+#" f#cet 1i++ ("',ce

st"'$%e" fee+i$%s 'f ,iss#tisf#cti'$ t6e !'"e # 1'"5e"v#+es t6#t f#cet0

.

http://en.wikipedia.org/wiki/Job_satisfaction#cite_note-HackmanOldham1976-4%23cite_note-HackmanOldham1976-4http://en.wikipedia.org/wiki/Job_satisfaction#cite_note-HackmanOldham1976-4%23cite_note-HackmanOldham1976-4http://en.wikipedia.org/wiki/Job_satisfaction#cite_note-HackmanOldham1976-4%23cite_note-HackmanOldham1976-4http://en.wikipedia.org/wiki/Job_satisfaction#cite_note-HackmanOldham1976-4%23cite_note-HackmanOldham1976-4


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J'b C6#"#cte"istics M',e+

H#c5 !#$ Q O+,6#! ("'('se, t6e J'b C6#"#cte"isticsM',e+; 16ic6 is 1i,e+) se, #s # f"#!e1'"5 t' st,) 6'1

(#"tic+#" j'b c6#"#cte"istics i!(#ct '$ j'b 'tc'!es;i$c+,i$% j'b s#tisf#cti'$0 T6e !',e+ st#tes t6#t t6e"e #"e*ve c'"e j'b c6#"#cte"istics 2s5i++ v#"iet); t#s5 i,e$tit);

t#s5 si%$i*c#$ce; #t'$'!); #$, fee,b#c53 16ic6 i!(#ctt6"ee c"itic#+ (s)c6'+'%ic#+ st#tes 2e(e"ie$ce,!e#$i$%f+$ess; e(e"ie$ce, "es('$sibi+it) f'" 'tc'!es;#$, 5$'1+e,%e 'f t6e #ct#+ "es+ts3; i$ t"$ i$


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T6e J'b i$ Ge$e"#+ I$,e ;is #$ 've"#++ !e#s"e!e$t 'f j'bs#tisf#cti'$0 It is #$ i!("'ve!e$t t' t6e J'b -esc"i(tiveI$,e bec#se t6e J-I f'cses t'' !c6 '$ i$,ivi,#+f#cets #$, $'t e$'%6 '$ 1'"5 s#tisf#cti'$ i$ %e$e"#+0

Ot6e" j'b s#tisf#cti'$ =esti'$$#i"es i$c+,e&t6e Mi$$es't# S#tisf#cti'$ ?esti'$$#i"e 2MS?3; t6e J'bS#tisf#cti'$ S"ve) 2JSS3; #$, t6eF#ces Sc#+e0 T6e MS?!e#s"es j'b s#tisf#cti'$ i$ : f#cets #$, 6#s # +'$% f'"!1it6 @:: =esti'$s 2*ve ite!s f"'! e#c6 f#cet3 #$, #s6'"t f'"! 1it6 : =esti'$s 2'$e ite! f"'! e#c6 f#cet30T6e JSS is # ite! =esti'$$#i"e t6#t !e#s"es $i$ef#cets 'f j'b s#tisf#cti'$0 Fi$#++); t6e F#ces Sc#+e 'f j'b

s#tisf#cti'$; '$e 'f t6e *"st sc#+es se, 1i,e+); !e#s"e,'ve"#++ j'b s#tisf#cti'$ 1it6 jst '$e ite! 16ic6(#"tici(#$ts "es('$, t' b) c6''si$% # f#ce0

S(e"i'"4Sb'",i$#te C'!!$ic#ti'$

S(e"i'"4sb'",i$#te c'!!$ic#ti'$ is #$ i!('"t#$t

i$


31/61

I$,ivi,#+s 16' ,is+i5e #$, t6i$5 $e%#tive+) #b't t6ei"s(e"vis'" #"e +ess 1i++i$% t' c'!!$ic#te '" 6#ve!'tiv#ti'$ t' 1'"5 16e"e #s i$,ivi,#+s 16' +i5e #$, t6i$5 ('sitive+) 'f t6ei" s(e"vis'" #"e !'"e +i5e+) t'c'!!$ic#te #$, #"e s#tis*e, 1it6 t6ei" j'b #$, 1'"5e$vi"'$!e$t0 T6e "e+#ti'$s6i( 'f # sb'",i$#te 1it6 t6ei"s(e"vis'" is # ve") i!('"t#$t #s(ect i$ t6e 1'"5(+#ce0T6e"ef'"e; # s(e"vis'" 16' ses $'$ve"b#+ i!!e,i#c); f"ie$,+i$ess; #$, '(e$ c'!!$ic#ti'$ +i$es is !'"e1i++i$% t' "eceive ('sitive fee,b#c5 #$, 6i%6 j'bs#tisf#cti'$ f"'! # sb'",i$#te 16e"e #s # s(e"vis'" 16'is #$tis'ci#+; $f"ie$,+); #$, $1i++i$% t' c'!!$ic#te 1i++

$#t"#++) "eceive $e%#tive fee,b#c5 #$, ve") +'1 j'bs#tisf#cti'$ f"'! t6ei" sb'",i$#teDs i$ t6e 1'"5(+#ce00!'ti'$s VV M'', #$, e!'ti'$s 16i+e 1'"5i$% #"e t6e "#1!#te"i#+s 16ic6 c!+#te t' f'"! t6e #ective e+e!e$t 'f j'b s#tisf#cti'$0 2/eiss #$, C"'(#$>#$'; @30 M'',ste$, t' be +'$%e" +#sti$% bt 'fte$ 1e#5e" st#tes 'f$ce"t#i$ '"i%i$; 16i+e e!'ti'$s #"e 'fte$ !'"e i$te$se;s6'"t4+ive, #$, 6#ve # c+e#" 'bject '" c#se0T6e"e is s'!e evi,e$ce i$ t6e +ite"#t"e t6#t st#te !'',s

#"e "e+#te, t' 've"#++ j'b s#tisf#cti'$0 P'sitive #$,$e%#tive e!'ti'$s 1e"e #+s' f'$, t' be si%$i*c#$t+)"e+#te, t' 've"#++ j'b s#tisf#cti'$

F"e=e$c) 'f e(e"ie$ci$% $et ('sitive e!'ti'$ 1i++ be #

bette" ("e,ict'" 'f 've"#++ j'b s#tisf#cti'$ t6#$ 1i++i$te$sit) 'f ('sitive e!'ti'$ 16e$ it is e(e"ie$ce,0

E!'ti'$ "e%+#ti'$ #$, e!'ti'$ +#b'" #"e #+s' "e+#te, t' j'b s#tisf#cti'$0 E!'ti'$ 1'"5 2'" e!'ti'$ !#$#%e!e$t3"efe"s t' v#"i's e'"ts t' !#$#%e e!'ti'$#+ st#tes #$,,is(+#)s0 E!'ti'$ "e%+#ti'$ i$c+,es #++ 'f t6e c'$sci's#$, $c'$sci's e'"ts t' i$c"e#se; !#i$t#i$; '" ,ec"e#se'$e '" !'"e c'!('$e$ts 'f #$ e!'ti'$0 A+t6'%6 e#"+)

31

http://en.wikipedia.org/wiki/Mood_(psychology)http://en.wikipedia.org/wiki/Emotionhttp://en.wikipedia.org/wiki/Emotion_workhttp://en.wikipedia.org/wiki/Mood_(psychology)http://en.wikipedia.org/wiki/Emotionhttp://en.wikipedia.org/wiki/Emotion_work


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st,ies 'f t6e c'$se=e$ces 'f e!'ti'$#+ +#b'"e!(6#si>e, its 6#"!f+ eects '$ 1'"5e"s; st,ies 'f1'"5e"s i$ # v#"iet) 'f 'cc(#ti'$s s%%est t6#t t6ec'$se=e$ces 'f e!'ti'$#+ +#b'" #"e $'t $if'"!+)$e%#tive0

It 1#s f'$, t6#t s(("essi'$ 'f $(+e#s#$t e!'ti'$s,ec"e#ses j'b s#tisf#cti'$ #$, t6e #!(+i*c#ti'$ 'f(+e#s#$t e!'ti'$s i$c"e#ses j'b s#tisf#cti'$0 T6e$,e"st#$,i$% 'f 6'1 e!'ti'$ "e%+#ti'$ "e+#tes t' j'bs#tisf#cti'$ c'$ce"$s t1' !',e+s&

e!'ti'$#+ ,iss'$#$ce&4

E!'ti'$#+ ,iss'$#$ce is # st#te 'f ,isc"e(#$c) bet1ee$(b+ic ,is(+#)s 'f e!'ti'$s #$, i$te"$#+ e(e"ie$ces 'fe!'ti'$s; t6#t 'fte$ f'++'1s t6e ("'cess 'f e!'ti'$"e%+#ti'$0 E!'ti'$#+ ,iss'$#$ce is #ss'ci#te, 1it6 6i%6e!'ti'$#+ e6#sti'$; +'1 '"%#$i>#ti'$#+ c'!!it!e$t;#$, +'1 j'b s#tisf#cti'$0@@

S'ci#+ i$te"#cti'$ !',e+0 T#5i$% t6e s'ci#+ i$te"#cti'$(e"s(ective; 1'"5e"sD e!'ti'$ "e%+#ti'$ !i%6t be%et

"es('$ses f"'! 't6e"s ,"i$% i$te"(e"s'$#+ e$c'$te"st6#t sbse=e$t+) i!(#ct t6ei" '1$ j'b s#tisf#cti'$0 F'"e#!(+e& T6e #cc!+#ti'$ 'f f#v'"#b+e "es('$ses t'

,is(+#)s 'f (+e#s#$t e!'ti'$s !i%6t ('sitive+) #ect j'bs#tisf#cti'$ 0

(e"f'"!#$ce 'f e!'ti'$#+ +#b'" t6#t ("',ces ,esi"e,'tc'!es c'+, i$c"e#se Re+#ti'$s6i(s #$, ("#ctic#+i!(+ic#ti'$s

J'b S#tisf#cti'$ c#$ be #$ i!('"t#$t i$,ic#t'" 'f 6'1e!(+')ees fee+ #b't t6ei" j'bs #$, # ("e,ict'" 'f 1'"5be6#vi'"sD sc6 #s '"%#$i>#ti'$#+ citi>e$s6i(;#bse$teeis!; #$, t"$'ve"0 F"t6e"; j'b s#tisf#cti'$ c#$(#"ti#++) !e,i#te t6e "e+#ti'$s6i( 'f (e"s'$#+it) v#"i#b+es#$, ,evi#$t 1'"5 be6#vi'"s0

3.

http://en.wikipedia.org/wiki/Emotional_dissonancehttp://en.wikipedia.org/wiki/Job_satisfaction#cite_note-15%23cite_note-15http://en.wikipedia.org/wiki/Job_satisfaction#cite_note-16%23cite_note-16http://en.wikipedia.org/wiki/Absenteeismhttp://en.wikipedia.org/wiki/Turnover_(employment)http://en.wikipedia.org/wiki/Emotional_dissonancehttp://en.wikipedia.org/wiki/Job_satisfaction#cite_note-15%23cite_note-15http://en.wikipedia.org/wiki/Job_satisfaction#cite_note-16%23cite_note-16http://en.wikipedia.org/wiki/Absenteeismhttp://en.wikipedia.org/wiki/Turnover_(employment)


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O$e c'!!'$ "ese#"c6 *$,i$% is t6#t j'b s#tisf#cti'$ isc'""e+#te, 1it6 +ife s#tisf#cti'$0 T6is c'""e+#ti'$ is"eci("'c#+; !e#$i$% (e'(+e 16' #"e s#tis*e, 1it6 +ife te$,t' be s#tis*e, 1it6 t6ei" j'b #$, (e'(+e 16' #"e s#tis*e,1it6 t6ei" j'b te$, t' be s#tis*e, 1it6 +ife0 H'1eve"; s'!e"ese#"c6 6#s f'$, t6#t j'b s#tisf#cti'$ is $'t si%$i*c#$t+)"e+#te, t' +ife s#tisf#cti'$ 16e$ 't6e" v#"i#b+es sc6 #s$'$1'"5 s#tisf#cti'$ #$, c'"e se+f4ev#+#ti'$s #"e t#5e$i$t' #cc'$t0

HUMAN RESOURCE -E.ELOPMENT

H!#$ Res'"ce -eve+'(!e$t is t6e f"#!e1'"5 f'"6e+(i$% e!(+')ees ,eve+'( t6ei" (e"s'$#+ #$,'"%#$i>#ti'$#+ s5i++s; 5$'1+e,%e; #$, #bi+ities0 H!#$Res'"ce -eve+'(!e$t i$c+,es sc6 '(('"t$ities #s

e!(+')ee t"#i$i$%; e!(+')ee c#"ee" ,eve+'(!e$t;(e"f'"!#$ce !#$#%e!e$t #$, ,eve+'(!e$t; c'#c6i$%;sccessi'$ (+#$$i$%; 5e) e!(+')ee i,e$ti*c#ti'$; titi'$#ssist#$ce; #$, '"%#$i>#ti'$ ,eve+'(!e$t0

T6e f'cs 'f #++ #s(ects 'f H!#$ Res'"ce -eve+'(!e$tis '$ ,eve+'(i$% t6e !'st s(e"i'" 1'"5f'"ce s' t6#t t6e

33


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'"%#$i>#ti'$ #$, i$,ivi,#+ e!(+')ees c#$ #cc'!(+is6t6ei" 1'"5 %'#+s i$ se"vice t' cst'!e"s0

H!#$ Res'"ce -eve+'(!e$t c#$ be f'"!#+ sc6 #s i$

c+#ss"''! t"#i$i$%; # c'++e%e c'"se; '" #$ '"%#$i>#ti'$#+(+#$$e, c6#$%e e'"t0 O"; H!#$ Res'"ce -eve+'(!e$tc#$ be i$f'"!#+ #s i$ e!(+')ee c'#c6i$% b) # !#$#%e"0He#+t6) '"%#$i>#ti'$s be+ieve i$ H!#$ Res'"ce-eve+'(!e$t #$, c've" #++ 'f t6ese b#ses0

-eve+'(!e$t 'f H!#$ Res'"ces s6#++ be %ive$ 6i%6est("i'"it) b) t6e G've"$!e$t0 T6e 'bjective 'f t6eG've"$!e$t s6#++ be t' #,'(t st"#te%ies t' e$#b+e its

"esi,e$ts t' t#5e f++ #,v#$t#%e 'f t"e!e$,'se!(+')!e$t #$, se+f4e!(+')!e$t '(('"t$ities t6#t 1i++be $+e#s6e, t6"'%6 t6e i!(+e!e$t#ti'$ 'f v#"i'sec'$'!ic ,eve+'(!e$t ('+icies0 E'"ts 1i++ t6e"ef'"e be!#,e t' "e'"ie$t tec6$ic#+ e,c#ti'$ bei$% i!(#"te, i$t6e st#te 1it6 t6e t1i$ 'bjectives 'f !eeti$% t6e"e=i"e!e$ts 'f e$te"("ises f"'! +'c#+ "es'"ces #$, t'i!("'ve t6e s5i++ sets 'f t"#i$e, !#$('1e" t' i!("'vet6ei" e#"$i$% c#(#cit)0

T' #c6ieve t6ese 'bjectives; ,et#i+e, sc6e!e s6#++ bec6#+5e, 't i$c'"('"#ti$% "'+e 'f i$,st") i$ ,eci,i$%c""ic+! #$, i$ !#$#%e!e$t 'f ITIs; P'+)tec6$ics #$,E$%i$ee"i$% C'++e%es0

S(eci#+ c""ic+! s6#++ be ev'+ve, t' ("',ce j'b'"ie$te, 1'"5 f'"ce f'" #v#i+i$% '(('"t$ities i$ t6ese"vices sect'"0

E$t"e("e$e" -eve+'(!e$t P"'%"#!!es s6#++ be'"%#$ise, t' 6e+( )'t6 set ( t6ei" '1$ ve$t"es0

T6e "'+e 'f e!(+')!e$t ec6#$%es 1i++ be "ec#st t' !eett6e "e=i"e!e$ts 'f i$,st") #$, i$ t6e se"vices sect'"0

T6e #t6'"s 'f t6is se"ies 'f #"tic+es #"e (#"t 'f # "#(i,+)4%"'1i$% ("'fessi'$ c#++e, HR-0 Its #ct#++) bee$ #"'$,

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f'" s'!e ti!e $,e" !#$) ,ie"e$t $#!es0 Its # b"'#,*e+,; e$c'!(#ssi$% !#$) sbject #"e#s0 Bt its $eve"bee$ !'"e i!('"t#$t; !'"e $ecess#")0

A ,e*$iti'$ 'f HR- is '"%#$i>e, +e#"$i$% #ctivities#""#$%e, 1it6i$ #$ '"%#$i>#ti'$ i$ '",e" t' i!("'ve(e"f'"!#$ce #$,'" (e"s'$#+ %"'1t6 f'" t6e ("('se 'fi!("'vi$% t6e j'b; t6e i$,ivi,#+; #$,'" t6e '"%#$i>#ti'$

2@30 HR- i$c+,es t6e #"e#s 'f t"#i$i$% #$, ,eve+'(!e$t;c#"ee" ,eve+'(!e$t; #$, '"%#$i>#ti'$ ,eve+'(!e$t0 T6isis "e+#te, t' H!#$ Res'"ce M#$#%e!e$t 44 # *e+, 16ic6i$c+,es HR "ese#"c6 #$, i$f'"!#ti'$ s)ste!s;

$i'$+#b'" "e+#ti'$s; e!(+')ee #ssist#$ce;c'!(e$s#ti'$be$e*ts; se+ecti'$ #$, st#$%;(e"f'"!#$ce !#$#%e!e$t s)ste!s; HR (+#$$i$%; #$,'"%#$i>#ti'$j'b ,esi%$

230 THE TIMES THEY ARE A-CHANGIN2

A"e t6e) eve"W A$, '" '"%#$i>#ti'$s #$, j'bs 1i++ $eve"be t6e s#!e0 C6#$%es #"e b#se, '$ t6e %+'b#+ ec'$'!);'$ c6#$%i$% tec6$'+'%); '$ '" c6#$%i$% 1'"5 f'"ce; '$

c+t"#+ #$, ,e!'%"#(6ic c6#$%es; #$, '$ t6e c6#$%i$%$#t"e 'f 1'"5 itse+f0 T6e c6#$%es #"e ,ie"e$t t6is ti!e0T6e) #"e (e"!#$e$t; #$, 1i++ (e"!#$e$t+) #ect t6e 1#)'" 1'"5 #$, '" +ives #"e st"ct"e,0

/e $ee, t' +e#"$ $e1 s5i++s #$, ,eve+'( $e1 #bi+ities; t'"es('$, t' t6ese c6#$%es i$ '" +ives; '" c#"ee"s; #$,'" '"%#$i>#ti'$s0 /e c#$ ,e#+ 1it6 t6ese c'$st"ctive+);si$% c6#$%e f'" '" c'!(etitive #,v#$t#%e #$, #s

'(('"t$ities f'" (e"s'$#+ #$, '"%#$i>#ti'$#+ %"'1t6; '"1e c#$ be 've"16e+!e, b) t6e!0

/6' is #ecte, b) c6#$%e 44 )' #"eW /it6 #++ t6e,'1$si>i$%; 'ts'"ci$% #$, te#! bi+,i$%; "es('$sibi+it)#$, #cc'$t#bi+it) #"e bei$% ,'1$+'#,e, t' i$,ivi,#+s0S' eve")'$e is $'1 # !#$#%e"0 Eve")'$e 1i++ $ee, t'

3=


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#c=i"e #$,'" i$c"e#se t6ei" s5i++s; 5$'1+e,%e #$,#bi+ities t' (e"f'"! t6ei" j'bs 2#$, $'1; t' (e"f'"! 't6e"(e'(+es j'bs t''W3

T6e %'#+ 'f HR- is t' i!("'ve t6e (e"f'"!#$ce 'f '"'"%#$i>#ti'$s b) !#i!i>i$% t6e ecie$c) #$,(e"f'"!#$ce 'f '" (e'(+e0 /e #"e %'i$% t' ,eve+'( '"5$'1+e,%e #$, s5i++s; '" #cti'$s #$, st#$,#",s; '"!'tiv#ti'$; i$ce$tives; #ttit,es #$, 1'"5 e$vi"'$!e$t0

Is t"#i$i$% t6e #$s1e" Yes; (#"t+); s'!eti!es; btce"t#i$+) $'t #+1#)s0 I$ t6e (#(e" i$,st"); t"#i$i$% 6#sbee$ bi% 1it6 c#(it#+ ("'jects bt 'fte$ is $'t c'$ti$e,

i$t' '(e"#ti'$#+ i!("'ve!e$t0 /e 6#ve 'fte$ t6'%6tt"#i$i$% 1#s 16#t 1#s $ee,e, 2'" $'t $ee,e,30 Bt t6e"e#"e 't6e" #$s1e"s t'' 44 t6e s'+ti'$ !#) +ie 1it6'"%#$i>#ti'$ ,eve+'(!e$t; c#"ee" ,eve+'(!e$t; '" #c'!bi$#ti'$ 'f t6ese '" 't6e" st"#te%ies0

/e (+#$ # se"ies 'f #"tic+es t' #,,"ess t6e b"'#, sc'(e 'fHR-; t' i$t"',ce !et6',s t' #,,"ess t6e ,eve+'(!e$t 'f i$,ivi,#+s #$, '"%#$i>#ti'$s0 He"es 16#t 1e 1i++ ,iscssi$ ft"e isses&

ASSESSMENT OF NEE-S 7 t6e *"st ste( T6is s'$,ssi!(+e; bt 1e #"e 'fte$ i$ t'' !c6 'f # 6"")0 /ei!(+e!e$t # s'+ti'$; s'!eti!es t6e c'""ect i$te"ve$ti'$bt $'t #+1#)s0 Bt 1e (+#$; ve") c#"ef++) #$, c#ti's+);bef'"e !#5i$% !'st 't6e" i$vest!e$ts i$ ("'cess c6#$%es#$, i$ c#(it#+ #$, '(e"#ti$% e(e$,it"es0 /e $ee, t' ,'t6e s#!e f'" HR- 44 i!(+e!e$t t6e #(("'("i#te (+#$$i$%0

T6is $ee,s #ssess!e$t #$, (+#$$i$% 1i++ +e#, t' seve"#+('ssib+e 1#)s t' i!("'ve (e"f'"!#$ce0 2Of c'"se; '$e 'ft6ese is t' ,' $'t6i$%W 44 1e !#) ,eci,e t' f'cs '$ 't6e"#ctivities 1it6 %"e#te" i!(#ct #$, %"e#te" v#+e03

PROGRAM -ESIGN; -E.ELOPMENT Q E.ALUATION&4 /e$ee, t' c'$si,e" t6e be$e*ts 'f #$) HR- i$te"ve$ti'$

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bef'"e 1e jst %' #$, ,' it& /6#t +e#"$i$% 1i++ be#cc'!(+is6e, /6#t c6#$%es i$ be6#vi'" #$, (e"f'"!#$ce#"e e(ecte, /i++ 1e %et t6e! A$, 'f ("i!e i!('"t#$ce44 16#t is t6e e(ecte, ec'$'!ic c'stbe$e*t 'f #$)("'jecte, s'+ti'$s

TRAINING Q -E.ELOPMENT 44 #c=i"i$% 5$'1+e,%e;,eve+'(i$% c'!(ete$cies #$, s5i++s; #$, #,'(ti$%be6#vi'"s t6#t i!("'ve (e"f'"!#$ce i$ c""e$t j'bs;i$c+,i$%& #,+t +e#"$i$% t6e'") #$, #((+ic#ti'$s;i$st"cti'$#+ s)ste!s ,esi%$; t"#i$4t6e4t"#i$e" ("'%"#!s;#$, i$st"cti'$#+ st"#te%ies #$, !et6',s0

ORGANIXATION -E.ELOPMENT 44 t6e ,i#%$'sis #$, ,esi%$'f s)ste!s t' #ssist #$ '"%#$i>#ti'$ 1it6 (+#$$i$% c6#$%e0O- #ctivities i$c+,e& c6#$%e !#$#%e!e$t; te#! bi+,i$%;+e#"$i$% '"%#$i>#ti'$s; !#$#%e!e$t ,eve+'(!e$t; =#+it)'f 1'"5 +ife; !#$#%e!e$t b) 'bjectives; st"#te%ic(+#$$i$%; (#"tici(#tive !#$#%e!e$t0 '"%#$i>#ti'$#+"est"ct"i$%; j'b "e,esi%$; j'b e$"ic6!e$t; ce$t"#+i>#ti'$vs0 ,ece$t"#+i>#ti'$; c6#$%es i$ t6e '"%#$i>#ti'$s "e1#",st"ct"e; ("'cess c'$s+t#ti'$; eective ,eve+'(!e$t;

#cti'$ "ese#"c6; t6i", (#"t) i$te"ve$ti'$s; #$, !'"e0 /e1i++ ,iscss t6ese i$ ft"e #"tic+es0

CAREER -E.ELOPMENT 44 #ctivities #$, ("'cesses f'"!t#+ c#"ee" (+#$$i$% #$, !#$#%e!e$t bet1ee$e!(+')ees #$, '"%#$i>#ti'$s0 C6#$%es i$ '"'"%#$i>#ti'$s 2i$c+,i$% ,'1$si>i$%; "est"ct"i$%; #$,'ts'"ci$%3 #"e "es+ti$% i$ !'"e e!('1e"!e$t f'"e!(+')ees0 T6e "es('$sibi+it) f'" '" '1$ c#"ee",eve+'(!e$t is ,'1$+'#,e, t' s0 2T"#$s+#ti'$& c#"ee"+#,,e"s #"e %'$e c#"ee" ,eve+'(!e$t is $'1 t6e"es('$sibi+it) 'f t6e i$,ivi,#+03 L#te" i$ t6is se"ies 1e 1i++e(+'"e st"#te%ies #$, t#ctics t' s"vive #$, ("'s(e" i$t6is $e1 1'"5(+#ce e$vi"'$!e$t0

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ORGANIXATION RESEARCH Q PROGRAM E.ALUATION 44 #$e(+'"#ti'$ 'f !et6',s t' ev#+#te; jstif); #$, i!("'ve'$ HR- 'e"i$%s0

THE HR- PROFESSION2S3 AN- PROFESSIONALORGANIXATIONS 44 1e (+#$ t' +ist #$, b"iee, #$, e!('1e"e,0 I$ ft"e #"tic+es i$t6is se"ies; 1e"e %'i$% t' te++ )' 6'1 t' ,' it0 St#)t$e,0

H!#$ Pe"f'"!#$ce I$stitte ,esc"ibes *ve 1#)se!(+')e"s c#$ c"e#te # s#tisf)i$% 1'"5 e$vi"'$!e$t&

Bi+, e!(+')ees c'!(ete$ce #$, se+f4c'$*,e$ce t6"'%6t"#i$i$%; fee,b#c5 #$, "ec'%$iti'$0 T6e"e is # ve") c+'se

"e+#ti'$s6i( bet1ee$ 6i%6 j'b s#tisf#cti'$ #$, fee+i$%s 'feective$ess '$ t6e j'b; s#)s -"0 L'e6"0 E$c'"#%e!e$t'f %e$i$e se+f4c'$*,e$ce is ("'b#b+) t6e $!be" '$e1#) t' #c6ieve 6i%6e" j'b s#tisf#cti'$0

C'!!$ic#te t6e v#+e 'f t6e '"%#$i>#ti'$s ("',cts #$,se"vices; #$, t6e "'+e t6e '"%#$i>#ti'$ (+#)s i$ t6e!#"5et(+#ces 16e"e it '(e"#tes0 Pe'(+e 1it6 6i%6 j'bs#tisf#cti'$ #+s' "e('"t #$ et"#'",i$#"i+) 6i%6 se$se 'f

!issi'$; visi'$ #$, (#ssi'$ f'" t6ei" 1'"5; s#)s L'e6"0T6e) fee+ t6ei" 1'"5 is c'$siste$t 1it6 t6ei" v#+es0 T6e)c'+,$t #c6ieve t6#t fee+i$% if t6ei" e!(+')e"s ,i,$te$#b+e t6e! t' %et !e#$i$%f+ i$si%6t #b't t6e v#+et6e) ("'vi,e t' cst'!e"s0

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E$c'"#%e #$, "e1#", t6'%6tf+ "is54t#5i$%0 Pe'(+e 1it66i%6 j'b s#tisf#cti'$ #+s' sc'"e 6i%6 '$ t6e ,esi"e t' t")$'ve+ #(("'#c6es; f#ce c6#++e$%es #$, (e"f'"! ("'b+e!4s'+vi$% b't6 i$,ivi,#++) #$, i$ %"'(s; s#)s L'e6"0 T6e)#((e#" t' 6#ve #$ #((etite f'" !issi'$4,"ive$ c6#$%e0T6e) #+s' "#te t6e!se+ves ve") 6i%6 '$ (e"seve"#$ce0

E$c'"#%e ('sitive 1'"5(+#ce "e+#ti'$s0 Pe'(+e 16' #"e6i%6+) s#tis*e, i$ t6ei" j'bs "e('"t %'', fee+i$%s #b'tt6ei" b'sses; (ee"s #$, c'1'"5e"s; s#)s L'e6"0 T6ei"fee+i$%s 'f '(('"t$it) #"e e+ev#te,; #$, t6e) (e"ceive #+'1 6#ss+e4f#ct'"0

E$c'"#%e !e#$i$%f+ "est b"e#5s #$, +i%6t ,ive"si'$0Hi%6 j'b s#tisf#cti'$ c'""e+#tes st"'$%+) 1it6 t6e fee+i$%'f 6#vi$% f$ #t 1'"5; s#)s -"0 L'e6"0 Hi%6+) s#tis*e,i$,ivi,#+s #+s' "e('"t t6#t t6e) *$, it e#s) t' 1#5e i$ t6e!'"$i$%; #$, t6#t t6ei" s+ee( is ,ee( #$, "estf+0 He#,,s& T6is is c'$siste$t 1it6 '" t6i"t) )e#"s 'f "ese#"c6'$ 1'"+,4c+#ss #t6+etes0 T'( (e"f'"!e"s i$ eve") *e+,5$'1 6'1 t' e$6#$ce (e"f'"!#$ce t6"'%6 "est #$,

"ec've")0

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RESEARCH METHO-OLOGY

Rese#"c6 !et6','+'%) is t6e s)ste!#tic !et6', 'f,isc've"i$% $e1 f#cts '" ve"if)i$% '+, f#ct; t6ei"se=e$ces; i$te""e+#ti'$s6i(; c#s#+ e(+#$#ti'$ Q t6e

$#t"#+ +#1s t6#t %'ve"$ t6e!0

T6e ("i!#") 'bject 'f R0M0 is t' %et t"e Q i$ti!#te5$'1+e,%e 'f 6!#$ s'ciet); '"%#$i>#ti'$#+ Q itsf$cti'$i$% t' 5$'1 Q $,e"st#$, t6e +#1s t6#t #"e'(e"#ti$% be6i$, v#"i's s'ci#+ #ctivities 'f !#$0


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METHO- OF COLLECTION&4

/6i+e ,eci,i$% #b't t6e !et6', 'f ,#t# c'++ecti'$ t' bese, f'" t6e st,); t6e"e #"e t1' t)(es 'f ,#t#0

P"i!#") ,#t# Q Sec'$,#") ,#t#

T6e ("i!#") ,#t# #"e t6'se 16ic6 #"e c'++ective # f"es6 Qf'" *"st ti!e Q t6is 6#((e$ t' be '"%#$i>#ti'$ i$c6#"#cte"0

Sec'$,#") ,#t# #"e t6'se 16ic6 6#ve #+"e#,) bee$c'++ecte, b) s'!e '$e e+se Q 16ic6 6#ve bee$ #+"e#,)(#ss t6"'%6 t6e st#tistic#+ ("'cess0

I se, t1' t)(es 'f ("i!#") ,#t# c'++ecti'$ !et6',0

?UESTIONNAIRE METHO-&4

T6is !et6',; 'f ,#t# c'++ecti'$ is =ite ('(+#" i$ c#se 'fbi% e$=i")0 I$ t6is !et6', # =esti'$$#i"e is %ive$ t' t6e(e"s'$s c'$$ecte, 1it6 # "e=est t' #$s1e" t6e =esti'$0A =esti'$$#i"e c'$sists 'f $'0 'f =esti'$s ("i$te, i$,e*$e '",e" i$ # f'"!0 -#t# c'++ecti'$s t6"'%6 t6e

=esti'$$#i"e #"e f"ee f"'! Bi#s 'f t6e i$te"vie1e" Q #"e!'"e ,e(e$,#b+e Q "e+i#b+e0

INTER.IE/ METHO-&4 It i$v'+ves ("ese$t#ti'$ 'f '"#+ve"b#+ sti!+s Q "e(+) i$ te"!s 'f '"#+4ve"b#+ "es('$ses0T6is !et6', c#$ be se, t6"'%6 te+e(6'$e i$te"vie1s0

TYPES OF RESEARCH

T6is is ,esc"i(tive "ese#"c6 #s t6is "ese#"c6 i$c+,ess"ve)s #$, f#ct4*$,i$% i$=i"es 'f ,ie"e$t 5i$,s0 S',esc"i(tive "ese#"c6 6e+( i$ 5$'1i$% #b't (#"tic+#" ite!


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'" %"'( 'f ite!s i$ 't6e" 1'",s it ,esc"ibes t6e st#te #sit eist #t ("ese$t0

-ATA COLLECTE-

T6e ,#t# c'++ecte, i$ t6is "ese#"c6 is *"st 6#$, s' it is("i!#") ,#t#0 It is c'++ecte, ,i"ect+) f"'! t6e "es('$,e$tt6"'%6 =esti'$$#i"e0

-ATA COLLECTION METHO-

T6e ,#t# is c'++ecte, f'" "ese#"c6 =esti'$$#i"e !et6',0 A=esti'$$#i"e is f"#!e, t6e$ ,#t# c'++ecte, b) !#5i$% it*++ b) ,ie"e$t "es('$,e$t0

-ATA COLLECTION INSTRUMENT

It is c+'se, e$,e, #$, '(e$ e$,e, b't6 t)(es 'f=esti'$$#i"e0 If =esti'$$#i"e is c+'se, e$,e, t6e$=esti'$s #"e i$ t6e f'"! 'f YesD '" N'D #$, if=esti'$$#i"e is '(e$ e$,e, t6e$ =esti'$s #"e i$ t6ef'"! 'f #$) $!e"ic#+ f'"!0

SAMPLE TECHNI?UES

S#!(+i$% tec6$i=es se, i$ j,%!e$t s#!(+i$%0 As t6ese+ecti'$ 'f s#!(+e 1#s ,'$e #cc'",i$% t' t6e "ese#"c6e"c'$ve$ie$ce0

SAMPLE UNIT

F'" (e'(+e 16' 1#$t t' c+i!b t6e sccess +#,,e" f#st0T6e$; 1e t#"%ete, 6i%6 ("'*+e (e'(+e +i5e CADs '" MBADs '"%'vt0 (e'(+e0 F'" t6#t; 1e ,"#fte, # +ette" i$ 16ic6 1e jst

%#ve t6e! # 6#$% 'f 16#t '" ("'('s#+ 1#s f'" t6e! 2f'""ec"iti$% t6e! #s '" #,vis'"s3 #$, #s5 t6e! t' c'$t#cts t6e!se+ves if t6e) #"e i$te"este,0 /e %'t #t +e#st @:4@c#++s 'f (e'(+e 16' 1e"e i$te"este, #$, 1#$te, t' bec'!e'" #,vis'"s0 Meeti$%s 1e"e 6e+, 1it6 t6e! #$, t6e) 1e"ec'$ve"te,0


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-ATA ANALYSIS TECHNI?UES

A$#+)sis 'f ,#t# is ,'$e t6"'%6 =#$tit#tive !et6', t6#tis $!e"ic#+ *%"e0


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?0@ 16#t is t6e st#ts 'f )'" se"vice

I$te"("#ti'$


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This picture represent that the 60% of Employees are Permanent at Birla

Cement Works.

?0 Y'" Re+#ti'$s6i( 1it6 M#$#%e!e$t 2S(e"i'"3

Excellent 40

Goo !0

"#era$e 0

INTERPRETATION,


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This picture represent that the &elation of Employees 'ith

(ana$ement is $oo.

?0 A"e C#""ie" O(('"t$ities 'e"e, b) )'" j'b

)nterpretation*

This Chart represent that the carrier opportunities are

pro#ie +y the ,o+.


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Q.4– HOW MUCH EMPLOEE !"#$!%$E& ' %"C$L$#$E!

($)E* '$+L" CEME*#.

)nterpretation*-This Chart represent that the 60% employee not satisfie

an 40% employee satisfie +y facility $i#en +y

mana$ement.


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(2=-T6e +eve+ 'f j'b sec"it) i$ )'" (e"s'$#+ J'b

)nterpretation*-


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This Chart represent that 60% employee says that the ,o+

security is excellent an 0% says $oo an also 0%

a#era$e.

?04 T6e A!'$t 'f /'"5 )' #"e %ive$ t' ,'16et6e" too much '" too little?

)nterpretation*-


50/61

T5) C5a"' "e&"een' '5a' T6e A!'$t 'f /'"5 #"e %ive$ t' ,' too much 60% #$, too little 40%.

?04IS Y'" /'"5i$% S6ift #cc'",i$% t' )'"c'$ve$ie$ce

Yes :

N' :

=


51/61

)nterpretation*-

T5) C5a"' "e&"een' '5a' T6e /'"5i$% S6ift

#cc'",i$% t' )'" c'$ve$ie$ce : s#)s )es #$,: NO0

?0 K4 A"e )' #b+e t' %ive scie$t Ti!e t' )'"f#!i+)

Ye


52/61

)nterpretation*- T5) C5a"' "e&"een' '5a' T6e)#"e #b+e t' %ive scie$t Ti!e 9: NO Q : N't' 6e" f#!i+)

?0 0 -'es )'" '"%#$i>#ti'$ is ("'vi,e P"'(e"

S#fet)

Ye

N! .

=.


53/61

$nter,retation- T5) C5a"' "e&"een' '5a' !"+an)/a')!n )&"!$)e P"!&e" Sa*e'6 6e an . N! 2

?0@: 7 H'1 Mc6 Ti!e 6#ve )' S(e$t i$ t6is'"%#$i>#ti'$

:4)e#"

9:

4@:

)e#"

:

@:4:)e#"

:

:4:)e#"

@:

=3


54/61

I$te"("et#ti'$&4T6is C6#"t "e("ese$t t6#t t6e Ti!e t6e)S(e$t i$ t6is '"%#$i>#ti'$ #"e :4 9:;4@: :; @:4::; Q :4: @: 0

ANNEXURE

Questionnaires

I i$t"',ce !)se+f #s # st,e$t 'f M0B0A0 III",

SEM 'f .ITS SATNA0 T6is ("'ject 1'"5 is # (#"t 'f

#$ #c#,e!ic c""ic+! )'" "es('$se is 6i%6+)

v#+#b+e f'" !) st,)0 A$, t6e i$f'"!#ti'$("'vi,e, )' 1i++ be 5e(t c'$*,e$ti#+ #$, se,'$+) f'" !) ("'ject0

=


55/61

-EMOGRAPHIC ?UESTIONS&4

NAME& ZZZZZZZZZZZZZZZZZZ

AGE& ZZZZZZZZ)e#"s

SE[&2 #3 MALE 2 b3 FEMALE

-ESIGNATION& ZZZZZZZZZZZZZZZ0

E-UCATION& ZZZZZZZZZZZZZ00

INCOME& ZZZZZZZZZZZZZZRs

I$st"cti'$s& (+e#se tic5 2 '$+)

@0 /6#t is t6e st#ts 'f )'" se"vice

2A3Pe"!#$e$t

2B3Te!('"#")

0 Y'" Re+#ti'$s6i( 1it6 M#$#%e!e$t 2S(e"i'"3

2A3Ece++e$t

2B3G'',

2C3Ave"#%e

7 H'1 !c6 E!(+')ee S#tis*e, b) F#ci+ities Give$ Bi"+#ce!e$t0

/"0 !atisfied

/'0*ot !atisfied

==


56/61

90 T6e +eve+ 'f j'b sec"it) i$ )'" (e"s'$#+ J'b

2A3Ece++e$t

2B3G'',2C3 Ave"#%e

2-3 P''"

0 T6e -e%"ee t' 16ic6 )' fee+ t6#t )' c#$ (e"s'$#++)%"'1 i$ )'" j'b

2A3Hi%6

2B3L'10 T6e A!'$t 'f /'"5 )' #"e %ive$ t' ,' 16et6e" toomuch '" too little

T'' !c6

T'' +itt+e

0 IS Y'" /'"5i$% S6ift #cc'",i$% t' )'" c'$ve$ie$ce

2A3Yes2B3 N'

K0 A"e )' #b+e t' %ive scie$t Ti!e t' )'" f#!i+)

2A3Yes

2B3 N'

0 -'es )'" '"%#$i>#ti'$ is ("'vi,e P"'(e" S#fet)

2A3Yes

2B3 N'

=?


57/61

@:0 H'1 Mc6 Ti!e 6#ve )' S(e$t i$ t6is '"%#$i>#ti'$

:4

4@:2C3 @:4:

2-3 :4:

CONCLUSION

F"'! t6e #$#+)sis ,#t# 1e "e#c6 t' t6e f'++'1i$%c'$c+si'$&4@4 A++ t6e e!(+')ees #"e 1e++ #1#"e #b't j'b

S#tisf#cti'$ #$, #+s' its i$v'+vi$% ("'cess i$ SC/ $it4T6is j'b S#tisf#cti'$ ("'vi,es t6e '(('"t$it) t' t6ei"

e!(+')ees t' i,e$tif) t6ei" st"e$%t6 #$, 1e#5$ess

=


58/61

4 T5) 7!8 Sa')*a#')!n a%! &%an m!')$a'e em&%!6eeQ '!#%)m8 '5e #a"ee" %ae" )2e2 !"+an)/a')!nQ #!n#e"ne a8!u'

'5e)" #a"ee" +"!4'5294 T5e e>)')n+ 7!8 Sa')*a#')!n ;ee& '5e)" em&%!6ee

m!')$a'e 0nan#)a%%6 a 4e%% a N!n-F)nan#)a%%624 A8!u' a%% )' ) een '5a' a' #4 *!" 7!8 Sa')*a#')!n an *!"

$a")!u !'5e" &"!+"amme +!! u&&!"' !* '!&

mana+emen' &"e$a)%24 Man6 em&%!6ee a"e 11' a')0e 4)'5 '5) 7!82 T5e6 4an'

!me )m&"!$emen' )n '5e 6'em

LIMITATIONS&

T6e"e #"e ce"t#i$ +i!it#ti'$s t6#t I 6#ve f#ce,,"i$% !) ("'ject; s'!e 'f t6ese #"e #s f'++'1s&4

=


59/61

@0Ti!e f#ct'" 1#s t6e !#j'" +i!it#ti'$ t6#t is $'t('ssib+e t' 6#ve 5$'1+e,%e 'f t6e 16'+ei$ve"se 'f '"%#$i>#ti'$ i$ # s6'"t (e"i', 'fti!e

0Si$ce t6e eective #s 1e++ #s $'$ 7 eective1e"e +'#,e, 1it6 bs) 1'"5 sc6e,+e, t6e)c'+, $'t %ive !'"e ti!es t' t#5i$% t6ei"i$te"vie1s0

0E!(+')ees $1i++i$%$ess t' %ivi$% "es('$se

9 N'$ #v#i+#bi+it) 'f e!(+')ees ,"i$% S"ve)("'%"#!s

T6e c'!(#$) 6#, s'!e +i!it#ti'$s"e%#",i$% t6e $!be" 'f e!(+')ees t' bei$te"vie1e,0 It 1#s f'$, ,ic+t t' c'++ectsec'$,#") ,#t# bec#se '"%#$i>#ti'$ 5e(t it #sc'$*,e$ti#+0

“ YET /ITH ALL HIN-RANCES I MA-E A

HONEST ATTEMPT TO MA8E T HIS REPORT

FAIRLY AN- COMPREHENSI.E0 “

=


60/61

SUGGESTIONS

A+t6'%6 t6e eisti$% (e"f'"!#$ce s)ste! is c'!(+ete

i$ it0

S'!e s%%esti'$ f'" i!("'vi$% t6e j'b S#tisf#cti'$ #"e#s f'++'1s&4

A T6e st#$,#", f'" t6e j'b S#tisf#cti'$ s6'+, be

,"ive t6"'%6 # !eeti$% bet1ee$ t6e s(e"i'" #$,sb'",i$#tes0

Re%+#" j'b S#tisf#cti'$ !st be c'$,cte, i$ t6e

'"%#$i>#ti'$0 F"e=e$t (e"f'"!#$ce !eeti$% bet1ee$ s(e"i'" #$,

sb'",i$#te s6'+, be *e,0

T6e E!(+')ee s6'+, be %ive$ ("'(e" t"#i$i$% #$,

t6e) s6'+, 6#ve # c'!(+ete 05$'1+e,%e 'f t6e("'cess 'f j'b s#tisf#cti'$0

Acc"#te j'b S#tisf#cti'$ s6'+, #+s' be "e1#",e, #s

!#) i$c"e#se t6ei" !'tiv#ti'$

H'1eve" !'"e i!('"t#$t t6e e!(6#sis s6'+, $'t be

%ive$ '$ t6e (e"f'"!#$ce bt ,eve+'(!e$t 'f t6ee!(+')ee j'b S#tisf#cti'$ #s 1e++ #s (e"s'$ #+s'0

T6e"e s6'+, be t6e ("'visi'$ 'f t6e j'b R't#ti'$ f'"

its e!(+')ee t' !#5e t6e j'b eciti$%

?


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BIBLIOGRAPHY

Pe"s'$$e+ M#$#%e!e$t4 B)

C0B0 M#!'"i#H!#$ Res'"ce M#$#%e!e$t4 B) P"'f

As61#t6#((#Pe"s'$$e+ M#$#%e!e$t Q I$,st"i#+ Re+#ti'$s4

B) S+t#$ C6#$, QS'$sBi"+# Ce!e$t F#ct'") M#$#+ 4

Human Resources Management -By A.K.Singh, B.R.Dugga,

Bi!iogra"hy

11101'"5f'"ce0c'!

///0BIRLACEMENT0COM

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