The Emotional Intelligence Academy - ESaC 1

Emotional Skills and Competencies

Delivered by Paul Ekman International (PEI) in partnership with The Emotional Intelligence Academy (EIA)

EIA, 1 Express Networks, 1 George Leigh Street, Manchester, M4 5DL

+44 (0) 161 413 8930

www.eiagroup.com

service@eiagroup.com

The Emotional Intelligence Academy - ESaC 2

Recognise & manage your own emotions, improve your ability to identify emotions in others, and develop powerful strategies for building productive relationships

Whether you are a manager, negotiator, facilitator, parent or therapist – Developing your emotional skills and interacting constructively with others is vital to the success of building successful relationships and improving your mental well-being.

The Emotional Skills and Competencies course will give you the tools, techniques, and approaches to become the master of your emotions and ensure that they are working for you, and not against you.

You will develop your behaviour analysis abilities, and enhance your skills in reading others through verbal and non-verbal cues. You will learn how to use this advanced competency to gain deeper insights into the thoughts and feelings of those you interact with and aid you in building constructive and positive relationships.

All delegates receive a graded Certificate signed by Dr. Paul Ekman on completion of the course.

As an attendee you will

Become a master of the core Paul Ekman content.

Be equipped with official resources, videos, slide decks, and materials.

Develop multiple uses and applications for the content.

Have the confidence and expertise to deliver the content professionally and proficiently.

Understand how to adapt and tailor the content to your clients and their contexts.

Have a personal development plan to continue your learning and enhance your skill set.

During this course you will:

Cover a brief history of emotions and why they are vital to our survival.

Adopt a simple framework for developing your emotional skills.

Develop your ability to analyse the verbal and non-verbal behaviours of others using real participants in live exercises.

Learn how to spot Micro-expressions using Dr. Paul Ekman’s pioneering training techniques.

Employ an effective conversation management model, so you are equipped for all types of encounters.

After this course you will:

Understand how emotions work.

Know your emotional triggers and how to manage them.

Be aware of emotional impulses from the outset.

Respond to emotionally charged situations, and not react impulsively towards them

Be able to read emotions in others through their verbal and non-verbal behaviours.

Understand the emotions of others more intimately.

Use your new skills to develop constructive and positive relationships.

Emotional Skills and Competencies

The Emotional Intelligence Academy - ESaC 3

Who is Dr. Paul Ekman?

Dr. Ekman is one of the worlds leading researchers within the fields of communication, emotion, and deception.

He was the first person to scientifically prove the existence of seven universal facial expressions of emotion as previously suggested by Charles Darwin.

These seven universal expressions are: happiness, disgust, contempt, surprise, anger, sadness, and fear.

With over 40 years of research behind him, dr. Ekman is regarded as one of the most influential and important scientists in the world, and you can see his work being utilized by Disney Pixar, The Department of Homeland Security, Health Service, Apple, and Emirates airlines.

Can you really learn to read emotions in others?

Yes! By learning how to evaluate verbal and nonverbal behaviours in others, you can become incredibly accurate in understanding the thoughts and feelings of others. On this course, you will learn how to analyse a persons – body language, facial expressions, verbal content (the words they use), verbal style (how they speak), and their voice. By observing these multiple communication channels, you will be able to extract more information from those you interact with and gain a deeper insight into their emotional state.

What kind of people attend?

The emotional skills and competencies course attracts a wide variety of people who want to advance their people reading skills, whilst also becoming better at controlling their own emotional impulses.

We find this course to be popular with those who work in a customer facing role where their success relies heavily on maintaining a constructive and healthy relationship with those they interact with.

These roles include – managers and leaders, teachers, recruitment, PR, customer service, therapy, training, coaching, and consulting.

Will I receive a certificate?

Yes! All those who attend the course and complete a post-test following the course receive a certificate signed by Dr. Ekman!

Emotional Skills and Competencies Details

This two-day program is centred on cutting edge behavioural science and will prepare you with the knowledge, understanding, skills, and application of emotional competencies. The course is designed to help you become aware of, and manage the emotions of those around you, and master your own emotions (before they get you into any trouble!),

Based on Dr Ekman’s research and world class training methodology, you will work through the emotional timeline from trigger… to impulse… to action to understand the challenges and skills around emotional awareness and then learn powerful techniques to overcome these challenges and increase your emotional competence.

This course will develop your people reading skills and enable you to see and hear true emotions in others – A vital skill for developing and maintaining successful, and meaningful relationships.

During this training, you will learn how to read the verbal and nonverbal behaviours of others. This will include the decoding of facial expressions, plus the other four key communication channels that tell us what others are really thinking and feeling. These are, a person’s Body Language, their Voice, the Verbal Communication Style, and the Verbal content or the words they use.You will practice and hone your new skills in a safe environment with a Paul Ekman International Approved Trainer.

The wide applications and benefits of this emotion based training have been outlined by Dr. Ekman as follows:

Dr. Paul Ekman Approved Course

“ In any transaction that matters whether it’s between lovers, between parent and child, between salesman and client, between doctor and patient, between suspect and interrogator, between adversaries at an election, emotion is what we’re looking for. Emotions tell us what matters. ”

- Dr. Paul Ekman

The Emotional Intelligence Academy - ESaC 4

The Emotional Intelligence Academy - ESaC

Emotional Skills and Competencies

Enrolment and Applications

Applications for the programme are now open.

Prospective students should apply at least a month before a course begins to secure their place.

Student Investment

There are two methods available to secure your place:

Pay in Full: £1,420

Payment via Deposit & Instalments

Staged payment plans and finance options are available, please contact us to discuss your requirements.

Travel and Accommodation

Travel and accommodation are to be arranged and funded directly by you once enrolment is confirmed.

We would be happy to provide recommendations based on your budget and requirements.

Register your interest today

Phone: +44 (0) 161 413 8930

Email: service@eiagroup.com

Web: www.eiagroup.com

Address: EIA, 1 Express Networks, 1 George Leigh Street, Manchester, M4 5DL UK

ESaC Key Dates and Details

See the course page on our website for the latest dates and more information:

www.eiagroup.com/esac

Please do not book flights or accommodation until confirmed dates have been provided.