Emotional Intelligence for Leadership Effectiveness

Nmuta David Mbamalu ConsultingA Presentation Made at LBSAA LectureLagos Business School, Lagos, Nigeria.28th August, 2014

Quote….

“In a very real sense we have two minds, one that thinks and one that feels”

― Daniel Goleman, Emotional Intelligence: Why It Can Matter More Than IQ

The Teaser….What kind of leader would you like to

follow,

and

are you that leader?

Leadership is about Influence

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Why Should YOU care about EI

You will begin to be more aware of your strengths and weaknesses.

You can self- regulate and stand out consistently.

You will naturally motivate every one around you.

You will begin to feel what your followers feel and so understand them.

You will be a natural at networking

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Emotional Intelligence in a Nutshell

• Thorndike in 1920 introduced the idea that there exist other human intelligences aside the general/traditional intelligence (IQ) and cognitive abilities.

• IQ accounts for only 4% of work effectiveness (Rosete and Ciarrochi, 2005)

• Howard Garner presented the seven human intelligence; linguistics, musical, logical mathematical, spatial, bodily-kinaesthetic, intrapersonal and interpersonal intelligence.

• Interpersonal and intrapersonal intelligence relates with emotional intelligence (Abraham, 2007). Leadership is about influence (Northouse, 2013)

• Job performance and leadership effectiveness

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Leadership is about People

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Always Ahead!!!!

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Emotional Intelligence

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

What is Emotional Intelligence?

• Mayer and Salovey (2000) whose definition for EI is presently the most accepted, defined it as …

“ the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion and regulate emotion in self and others”

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Main Proponents of EI

• Mayer , Salovey and Caruso : Coined the Word EI in 1990, created MSCEIT v 2.0

• Reuven BarOn : Emotional Intelligence Quotient Inventory (BarOn EQ-i)

• Daniel Goleman : Emotional Intelligence (1995) and Work Place with Emotional Intelligence(1998)

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Constituents of EI By Goleman, D. (1985)

• Awareness: “the ability to be aware of, understand, accept, and respect oneself,“

• Self Regulation• Motivation• Empathy• Social Skills

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Learning New Behaviour

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Characteristics of EI by Mayer & Salovey, (1997)

• Perceiving• Using • Understanding• Managing Emotions

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Measuring EI• Assessments: MBTI, BarOn EI Quotient, MCSEIT, 360degree

feedback etc.

• Academic records

• Behavioural observation

• Direct Interaction with Coachee

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Positive Emotions

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Negative Emotions

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Developing EI for Specific Leadership Situation

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Developing Emotional Intelligences specific for effective leadership.

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Anger…

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Benefits of EI

positive attitudes

greater adaptability

improved relationships and increased

orientation towards positive values

(Kristin and Elisabeth, 2007).

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Questions…• How do you understand your emotions and that of others in

your work environment to propagate accomplishment of goals?

• Can that smart, young and upward moving executive with uncanny abilities and target oriented attitude become an effective leader?

• Can that expert who is so technically skilled develop human skills and become an effective leader?

• Can a brilliant executive with unregulated negative and uncontrolled emotions, take charge and ascend the career ladder?

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Reflections…• What is the negative emotional state you struggle with?

• What are you doing about it?

• How can you improve on what you are currently doing?

• At the end of this session, what change do you want to see in you?

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

Intervention By EI Coaching

Intrapersonal and interpersonal adeptness

could be

mindful, strategic and tailored

to support Leadership

Nmuta David Mbamalu Consulting Possibilities, Change , Transformation

More about EI

•Consciously developed (Goleman, 2001)

•EI is not ethical

•EI is a universal currency

•Comes with maturity (Experience and age)

•Situation specific

•It’s a journey not a destination