Emotional Intelligence: A Critical Element in Leadership Jorge Cherbosque, PhD UCLA Staff and Faculty Counseling Center

Emotional Intelligence: Emotional Intelligence:

A Critical Element A Critical Element in Leadershipin Leadership

Jorge Cherbosque, PhDJorge Cherbosque, PhD

UCLA UCLA Staff and Faculty Counseling CenterStaff and Faculty Counseling Center

Session OverviewSession Overview

• Areas covered:Areas covered:– What is Emotional IntelligenceWhat is Emotional Intelligence

– The business case for EQ training The business case for EQ training

– Four quadrant model and questions Four quadrant model and questions answered answered

– Group exerciseGroup exercise

– Individual self assessmentIndividual self assessment

– Skill building in conflict resolutionSkill building in conflict resolution

What isWhat is Emotional Intelligence Emotional IntelligenceEQ is the ability to: EQ is the ability to:

• Sense Sense

• UnderstandUnderstand

• Communicate Communicate

• And Effectively Apply And Effectively Apply

the power and acumen of emotions as a source the power and acumen of emotions as a source of human energy, information, trust, of human energy, information, trust, communication, creativity, influence and communication, creativity, influence and conflict resolutionconflict resolution

The Business CaseThe Business CaseWhy organizations are interested in Why organizations are interested in

Emotional IntelligenceEmotional Intelligence

• The ability of an organization to The ability of an organization to perform depends on the perform depends on the relationships of the people involved, relationships of the people involved, which ultimately relates to the which ultimately relates to the degree of emotional intelligence of degree of emotional intelligence of its employees and leaders.its employees and leaders.

ResearchResearch

• An analysis of over 300 top-level An analysis of over 300 top-level executives from 15 global companies executives from 15 global companies found that 6 emotional competencies found that 6 emotional competencies distinguished stars from average distinguished stars from average performers: performers:

Influence, team leadership, organizational Influence, team leadership, organizational awareness, self-confidence, achievement awareness, self-confidence, achievement drive, and leadership.drive, and leadership.

ResearchResearch

• At L’Oreal, sales agents selected on At L’Oreal, sales agents selected on EQ competencies significantly outsold EQ competencies significantly outsold those selected using the company’s those selected using the company’s old selection procedure, increasing old selection procedure, increasing revenue by over $2 million. Sales revenue by over $2 million. Sales agents selected on the basis of EQ agents selected on the basis of EQ competency also had a 63% decrease competency also had a 63% decrease in turnover during the first year.in turnover during the first year.

ResearchResearch

• Center for Creative Leadership Center for Creative Leadership found that the primary causes of found that the primary causes of derailment in executives involved derailment in executives involved deficits in emotional competence. deficits in emotional competence. Primarily: Primarily: – difficulty handling changedifficulty handling change

– inability to work in a teaminability to work in a team

– poor interpersonal relations.poor interpersonal relations.

ResearchResearch

• Egon Zehnder International Egon Zehnder International analyzed 515 senior executives. analyzed 515 senior executives. Those strong in EQ were more likely Those strong in EQ were more likely to succeed than those who were to succeed than those who were strongest in relevant experience or strongest in relevant experience or IQ. EQ is a stronger predictor of IQ. EQ is a stronger predictor of success than experience or high IQ. success than experience or high IQ. Study included exec’s from Latin Study included exec’s from Latin America, Germany, Japan with same America, Germany, Japan with same results across cultures.results across cultures.

Leadership and EQ Leadership and EQ findings:findings:

• Leaders possessing Emotional Leaders possessing Emotional Intelligence will create an effective Intelligence will create an effective work climate that will further develop work climate that will further develop emotional intelligence at the emotional intelligence at the subordinate level.subordinate level.

• The higher the level of a job’s The higher the level of a job’s complexity and authority, the greater complexity and authority, the greater the impact of high Emotional the impact of high Emotional Intelligence.Intelligence.

A Model for A Model for Effective Training in Effective Training in Emotional IntelligenceEmotional Intelligence

Overview of EQ Workshop Overview of EQ Workshop at UCLAat UCLA

• Designed to introduce topic as Designed to introduce topic as relevant to business successrelevant to business success

• Four-part assessment of individual Four-part assessment of individual

• Series of exercises designed to Series of exercises designed to develop skill and ability in each develop skill and ability in each quadrantquadrant

Four Quadrant ModelFour Quadrant Model forfor Emotional Intelligence Emotional Intelligence

SelfSelf OthersOthers

Aware-Aware-nessness

Quadrant 1Quadrant 1

Emotional Self Emotional Self AwarenessAwareness


Social AwarenessSocial Awareness

ActionsActions Quadrant 2Quadrant 2

Emotional Self Emotional Self ControlControl


Social SkillsSocial Skills

Applying the ModelApplying the Model In developing In developing Emotional Intelligence Emotional Intelligence each quadrant addresses a each quadrant addresses a questionquestion

Quadrant 1 Answers the question:Quadrant 1 Answers the question: SelfSelf OthersOthers


Emotional Self Emotional Self AwarenessAwareness•Who am I and what are Who am I and what are my potential areas of my potential areas of developmentdevelopment


ActionActionss



Quadrant 2 Answers the Question:Quadrant 2 Answers the Question: SelfSelf OthersOthers




ActionActionss

Emotional Emotional Self ControlSelf Control• How can I self regulate How can I self regulate my emotions so I can be my emotions so I can be right right andand effective effective


Quadrant 3 Answers the Question:Quadrant 3 Answers the Question: SelfSelf OthersOthers



Social AwarenessSocial Awareness• How can I transcend my How can I transcend my perspective so that I can perspective so that I can understand and value othersunderstand and value others

ActionActionss



Quadrant 4 Answers the QuestionQuadrant 4 Answers the Question SelfSelf OthersOthers




ActionActionss


Social SkillsSocial Skills•How do I build teams and How do I build teams and create constructive work create constructive work relationshipsrelationships

Four Quadrant Model Four Quadrant Model (schematic)(schematic)

SelfSelf OthersOthers



•Emotional awarenessEmotional awareness

•Self imageSelf image

•Self expressionSelf expression


•Social awarenessSocial awareness

•ImpactImpact

•EmpathyEmpathy

ActionActionss


•ResilienceResilience

•Self ControlSelf Control

•ExpressionExpression

•MotivationMotivation


•Communication, Active Communication, Active ListeningListening

•AssertionAssertion

•Conflict managementConflict management

•Interpersonal skills, trust Interpersonal skills, trust and intimacyand intimacy

EQ in Action – EQ in Action – Group Group exerciseexercise

Form groups of 4Form groups of 4Form groups of 4Form groups of 4

Each member select a Each member select a question:question:

A.A. I am impatient with people who are I am impatient with people who are different from me.different from me.

B.B. I can express my negative feelings without I can express my negative feelings without offending others.offending others.

C.C. It is hard for me to ask for what I want.It is hard for me to ask for what I want.

D.D. I like it when others recognize that I have I like it when others recognize that I have won the argument.won the argument.

• Your question is related to which of the 4 Your question is related to which of the 4 dimensionsdimensions

• How would you answer the question- very How would you answer the question- very true, true, not true, not at all true of youtrue, true, not true, not at all true of you

A.A. I am impatient with I am impatient with people who are different people who are different

from me.from me.

• Social AwarenessSocial Awareness

B. B. I can express my I can express my negative negative feelings without feelings without offending offending others.others.

• Emotional Self ControlEmotional Self Control

C.C. It is hard for me to ask It is hard for me to ask for what I want.for what I want.

• Emotional Self ExpressionEmotional Self Expression

D.D. I like it when others I like it when others recognize that I have won recognize that I have won

the argument.the argument.

• Social SkillsSocial Skills

Assessment and Assessment and Interpretation Interpretation

Quadrant 4: Social SkillsQuadrant 4: Social SkillsQuadrant 4: Social SkillsQuadrant 4: Social Skills

Self-Awareness andSelf-Awareness and Skill Building Skill Building

• Awareness Exercise: Formative Awareness Exercise: Formative ExperienceExperience

• Your Pyramid for Personal and Your Pyramid for Personal and Organizational SuccessOrganizational Success

• Increase Your Effectiveness in Increase Your Effectiveness in Conflict Resolution: Clean Talk ModelConflict Resolution: Clean Talk Model

ClosureClosure

• Questions/comments from you.Questions/comments from you.

Documents

Emotional Intelligence: A Critical Element in Leadership Jorge Cherbosque, PhD UCLA Staff and Faculty Counseling Center