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Emma RobertsEmma RobertsCurriculum VitaeCurriculum Vitae
PERSONAL DETAILS Address: (ask for details)Mobile: (ask for details)Email: [email protected]
DOB: 09/09/1989
EMPLOYMENT
Permanent Full-Time Positions: Commonwealth Bank of Australia2IC/ Customer Service Specialist 2012- Present Duties
Exceptional customer service and identifying customer needs Contribute to a collaborative, high-performing culture Exceed individual and team based KPIs Chairing sales and service meetings Implement all branch policies and procedures Providing exceptional customer service by identifying specific
products tailored to each customer’s specific needs Embedding sales and service principles on a day to day basis Providing advice on savings, investments and lending products Ensuring the branch’s growth trail for investments are met Required to ensure quality new accounts (QNAs) are meeting
targets Assist and support the branch manager in all areas Compliance and risk management Team training, coaching and observations
Customer Service Representative 2010-2012Duties
Sales, customer service product knowledge Meet all customers’ financial needs Identify and understand the broader investment and lending needs Referring more complex banking enquiries Achieve targets in a sales driven and structured environment Consistent Dedication to the customer’s experience Exceed individual and team based KPIs
Casual Employment: Fashion Stylist
City Chic, 2009 – 2010Duties
Sales and customer service Stock control and cleaning Display configuration Banking and operating cash register Opening and closing of store
Casual Employment: Forensic CleaningClean Queens, 2009Duties
Crime scene and biohazard cleaning in consultation with the NSW Police Force
Permanent Full-Time Position: Professional Senior ElectrologistPermanence City Clinic, 2007 – 2009Duties
Performing electrolysis treatments Providing aftercare, skin, hair and product information during
consultations with clients Maintaining a high level of personal presentation and clinical
cleanliness Street and referral promotion Sales and customer service Stock control and cleaning Managing and organizing staff Managing appointments and filing system Balancing cash register, cash handling and EFTPOS
Casual Position: Customer Service AssistantWoolworths Temora, 2005-2007Duties
Customer service and sales Stock display and presentation Product knowledge Cleaning Cash handling and EFTPOS
EDUCATION DETAILS
TAFE Ultimo (partial Certificate of Beauty Therapy) 2008Temora High School 2002-2006Temora Public School 1995-2001Certificate (4) – financial services
OTHER SKILLS
Internet and computer skills (familiar with all current Microsoft Office programs and most internet browsers)
Teamwork and leadership Reliable Punctual
VOLUNTEER WORK
Temora Council 2005-2006Delivering cassette tapes to the vision impaired
St. Vincent de Paul 2005Sales assistant
OUTSTANDING ACHIEVEMENTS
Resuscitation Certificate (Royal Life Saving Society of Australia)
Bronze Medallion Hair and makeup for Riverina Theatre’s productions of Oliver and The
Wizard of Oz Lead Role of ‘Nancy’ in Oliver! Second place in the Riverina Globe Shakespeare Festival
REFEREES
Personal and Employment
Mr Andrew BurnettCommonwealth Bank of AustraliaBranch MangerSydney NSWMobile: 0410 421 822Work: 02 91201440
Mrs Rebecca Burns Commonwealth Bank of AustraliaBranch ManagerCanberra ACTMobile; 0422 803 477Work; 02 91203171
Mr William KwokCommonwealth Bank of AustraliaBranch ManagerSydney NSW Mobile; 0404 059 981Work; 02 93111499
Previous Employment
Ms. Noreen ColinelliDirector and business owner, PERMANENCEDymocks BuildingSuite 5, Level 3428 George St NSW 2000Work: +612 9221 8594 (Sydney City clinic)
+612 9719 1391 (Drummoyne clinic)
