EMMA MARTIN

122 Heathcote Road E: 1emartin.em@gmail.comWhitnash, Leamington Spa M: 07586 365313WarwickshireCV31 2LZ

PERSONAL PROFILEAn experienced Customer Relations operative / administrator with a varied background including writing of bids and proposals, working with on line marketing strategies and using research and project management skills within challenging environments. Able to work well in teams and individually. Works well under pressure and to tight deadlines. Fully proficient with MS Office V10, Windows XP and Windows 8, Lotus packages.

CAREER HISTORY

Marketing Development - Strategic Business Development & Support Ltd April 2014–present

Develop an online marketing strategy to grow the online presence and to allow the business to win more business by effectively utilising email campaigns.Provide key back office support to the delivery team Maintaining mailing list database for data analysis and reviewing expense claims using MS Excel V10.

CONTENT MANAGER - IBM April 2004–March 2014

Worked as part of a team in this very busy and varied role which included small, quick turnaround requests (£15K) to large complex deals (£Ms). Used project management skills, organisational skills and excellent communication skills both within the team and with clients, ensuring confidentiality at all times.

Key responsibilities:

Deliver content based on client opportunities to impact the quality and timeliness of proposals:• Provide research and analysis services to retrieve and deliver proposal content and business

insights• Define and champion standards and practices to drive capture and delivery of strategic

content• Drive content merchandising, packaging and campaign integration for awareness and access

for sellers• Enable localisation and content upgrades for knowledge sharing and collaboration (e.g.

language, local sales practices, etc.)• Provide articles (in local language) on Cross-IBM and/or Cross-Industry subjects (e.g. quality

management, corporate responsibility, IBM vision and strategy)• Display high level of enthusiasm, self-motivation and discipline• Identify areas outside of core responsibilities for project creation/management

Support an efficient approvals process to streamline proposal creation:

• Gain agreement to use IBM and competitive information externally (e.g. financials, headcount, etc.)

• Find and gain approvals for client references, testimonials and case studies• Agreement to use external quotes and references such as from Industry or Financial analysts

Enable an end-to-end process for the harvest, sanitisation, delivery and maintenance of reusable assets:

• Implement the ‘Find a Proposal’ content management system for asset capture, loading and maintenance

• Support for content and proposal support tools to enhance the proposal delivery process

Page 1 of 3

From 2003 to 2007 I was on the IBM Warwick Club Committee and was instrumental in setting up an after hours yoga class for employees, something which had not been achieved before. This ran successfully from 2003 until 2008.

PROPOSAL PRODUCTION SPECIALIST (Publisher) IBM February 1996 – April 2004

Job Responsibilities:

• To manage the bid production phase for each engagement• This involves collation of all document sections, including creation, editing, proof reading,

cross-referencing, preparing artwork, and delivering the final product for despatch to the customer

• Provide marketing support during all bid phases• Using Microsoft packages, to type, create and amend bids, reports, proposals, CVs, tables,

presentations etc., from manuscript or copy typed material, to defined standards and deadlines

• Using graphics packages, to create and amend presentations, diagrams, tables, charts, questionnaires, forms and other complex documents using various software, to defined standards and deadlines

• To produce outputs according to IBM’s standards, unless specifically required not to do so by the bid team or consultant, only at the client’s request

• To become expert at the various production methods available;• To offer advice on the best use of packaging for each proposal;• To ensure all documents are referenced and backed up in the correct place;• To use initiative when working to a specific deadline and request assistance (via

manager/team leader) if required;• To undertake any other administrative tasks as and when required within the team;

Prime Tasks

• Develop a detailed understanding of the engagement process, tools and techniques;• Become an expert in Microsoft tools;• Use of content management repositories to find intellectual capital that can be re-used in a

customer response;• Directly support agreed bids by providing a publishing service to the standards and practices

of proposal management and production;• Deploy best practices for the creation and upkeep of bids, presentations and supporting

information;• Advise the bid team on style, presentation and layout of bids;• Review and monitor all service levels for opportunities for continuous quality improvement;• Booking in work on the established resource chart for short term and fast turnaround

assignments liaising with the team leader as appropriate.

Marketing Secretary – Potterton Myson March 1994-January 1996

QA Secretary - BBC Transmission September 1990-August 1993

Secretary/Admin – Peugeot Talbot August 1986-August 1990

EDUCATIONAccess to Further Education – Mid Warwickshire College (1993-1994)‘A’ Level English Grade C – Mid Warwickshire College (1994) – evening courseRSA Secretarial Course – Mid Warwickshire College (1985-1986)‘O’ Level English Grade C – Trinity School, Warwick (1981-1985)6 CSE’s grades 3-4

Professional Development:

Page 2 of 3

Team LeadershipSuccessful Business WritingCommunicationPresenting in businessInfluencing in business

InterestsOwning an allotment and am on the allotment committeeFitsteps classesGardeningAm also on the school PTA

Page 3 of 3