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EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
SHATTUCK INTERNATIONAL
HOUSEALL HOUSE MEETING
2013 - 2014
EMERGENCY INFORMATION
Emergency Telephone Numbers: Boston Police 911Medical Emergency 911Harvard University Police 617 432 1212Poison Information 617 432 2120Suicide Prevention Center 617 247 0220 HSPH Operations Office 617 432 1152HU Control Center, Cambridge 617 495 5560
These numbers are in your Shattuck House Guide. If you did not receive a Shattuck House Guide, please pick one up at the sign-in table. We are also requesting the Emergency Contact Form to be filled out at this time.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
STAFF INFORMATIONHSPH Operations
Campus Services (FMO) – Alex J. Machaiek
Custodial (FMO) – Raul Andino
On-site Maintenance Technician – Mickey Banks
Shattuck House SecuritySecurity Supervisor – Craig Holzendorf
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
UNIVERSITY POLICE (HUPD)
The mission of the Harvard University Police Department is to maintain a safe and secure campus by providing quality policing in partnership with the community.
The HUPD wants to remind students, faculty, and staff that safety and security is a shared responsibility.
Life Safety Emergencies: 911Urgent Cambridge: 617 495 1212 Urgent Longwood: 617 432 1212Business: 617 495 1215
Harvard University Police Department1033 Massachusetts Avenue6th FloorCambridge, MA 02138
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
EHS / FIRE SAFETYPre-Emergency Planning
Review Building Evacuation MapsEvery unit has a map on the back of the main
doorEvery floor has a map by in the common
corridorsDo not use elevators for evacuation
Know Your Meeting Sites189 Park Drive, in front of the Playground on
Park Drive
Know What To Do In The Event Of An Emergency Evacuation
R.A.C.E. - Relocate, Activate, Contain, and Exvacuate
Escape Tips During An Evacuation
On Going Community Responsibilities
A Quick Note On Gas Stoves
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
ONSITE SECURITYShattuck House Security
Security Supervisor – Craig Holzendorf
Security is provided on site, 24 / 7. Rounds are done to ensure a safe environment. Please follow all instructions given to you by security.
If your ID is not working properly, security can, once verified, phone in your ID to LMA to be activated for Shattuck House. Alternatively, this can also be done at the ID Office in Kresge.
If you have a large parcel, you may ask security to open the security office up for you, to allow you to retrieve your package.
There is a $50 fee for new keys. You are allowed one key for yourself, and another for your spouse / partner / significant other.(One bedrooms only)
In the event of a lockout, please visit security.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
SAFETY TIPSSome general tips for safety concerns within the building:
Please do not leave your apartment unlockedUse the deadbolt for added protectionDo not lend your keys and/or HUID out to othersPlease keep your keys and HUID on you at all timesDo not prop open doorsDo not leave personal items in corridorsA Spyglass is provided in the door of every unitDo not let strangers into the buildingFamiliarize yourself will the location of all alarms
Please report any safety concerns to Shattuck security
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
SERVICE REQUESTFor all urgent work requests (water leaks, gas leaks, etc…), call Operations: 617 432 1152
For all building operations requests, such as plumbing, appliances, and physical building concerns, please submit an online work order:
Shattuck House Work Order (Monday – Friday)
A link to the form can be found on the Shattuck Website:http://www.hsph.harvard.edu/housing/shattuck-house/
Be sure to indicate Shattuck House and the apt. number on the form. Your request will be addressed based on current priorities.
Green tags will be left on the door after every visit.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
IT INFORMATION (HSPH IT)
For all computer related requests, such as printer, computer, and wireless services, please contact HSPH IT Helpdesk. [email protected] 432 HELP (4357)
Residential unit IT:
Please stop by the HSPH IT HelpDesk (located in Kresge, LL-16) to pick up a free network cable to connect your PC to the jack. HSPH IT currently has five foot cables.
All connections in residential units are wired only. Any unauthorized wireless network will be remotely disconnected by HUIT / HSPH IT. Wireless Internet is provided to all residents in common ground floor areas.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
IT INFORMATION (HSPH IT)
Shattuck Computer Lab:
The Computer Room is open 24 hours/day. If the door is shut and locked, your apartment key will unlock the door.
As a courtesy to fellow residents, please limit your computer lab usage to two hours during busy times. If no one is waiting to use the computer, you may stay on as long as you need to.
Shattuck computers are for the use of Shattuck International House student residents. Spouses and children are not permitted to use the Computer Room. Non-residents are not allowed use Shattuck computers.
No food is allowed in the Shattuck Computer Room.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
IT INFORMATION (HSPH IT)
Shattuck Computer Lab Printing:
The printer is currently connected to the university-wide Pharos network. Using your Harvard ID card Crimson Cash (the thin strip on your card) for printing so you will never run out of printing credits, even after hours or on weekends.
Funds can be added to your crimson cash account by visiting http://cash.harvard.edu/ or by using the Crimson Cash station located by the vending machines next to the cafeteria.
Please send all questions regarding printing to [email protected].
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
CONSERVATION EFFORTS
Shattuck House is a 2013 Energy Star Rated Facility
To be certified as ENERGY STAR, a building must meet strict energy performance standards set by EPA.
To be eligible for ENERGY STAR certification, a building must earn an ENERGY STAR score of 75 or higher, indicating that it performs better than at least 75 percent of similar buildings nationwide.
Harvard’s Office for Sustainability: www.green.harvard.edu
General Tips:
Please use CFL or LED light bulbs only.Turn off lights when not in use, or out of the roomKeep temperatures at a reasonable levelEnable power management on computerWash clothes in cold waterRecycling bins are located in the exercise room, Ground Floor, 207
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
TRASH POLICYTrash must be disposed in the dumpster located behind the building. Disposal is strictly enforced by the City of Boston.
Please keep the dumpsters locked.
Trash cannot be left outside of the dumpsters.
If both dumpsters are full, please let Operations know ASAP at:[email protected] 617 432 1152
Dumpsters are scheduled to be emptied on Mondays and Fridays.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
RECYCLING POLICYRecycling bins are located in the exercise room, Ground Floor, 207.There are also small bins located by the security desk.
We recycle paper, cardboard, bottles, cans, some plastic containers (e.g. milk jugs), and batteries.
Please check the examples posted near the recycling bins for more information on what can and cannot be recycled.
Make sure all food containers are thoroughly cleaned before recycling.
Though we are not able to recycle plastic bags, the Shaw’s on the corner of Boylston Street and Park Drive does. You can take the bags there, and drop them in the bin located at the front of the store, near the cashiers.
Bottles can also be recycled at Shaw’s for the indicated refund.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
PEST CONTROLPlease report all pest sightings to Operations via the Shattuck Work Order Form. A link to the form can be found on the Shattuck Website:http://www.hsph.harvard.edu/housing/shattuck-house/
As you set up your apartment, we strongly recommend that you do not purchase a used mattress, sleeping futon or sofa (including sleeping sofas). These items are some of the most common ways that bedbugs are dispersed. Please allow pest control to take care of all pest issues. No unauthorized personal use of pesticides is allowed (e.g. Raid)
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
COMMON STORAGEOur storage room is located in the basement of building 2, across from the Men’s Restroom.
Your room key will open the door. All units are assigned a bin. For shared units, there is alternating A and B bins.
Storage is only available for the duration of your lease. All items are stored at owner’s risk.
Items left in storage after termination of your lease will be donated to charity or disposed of.
Please note, items cannot be left outside of the storage unit. To avoid confusion, please label all items in the storage box.
Other resources for storage can be found in the Shattuck House Guide.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
MAIL / PACKAGESPlease make sure to update your mailbox tag with your name, on both the front and back sides of the mailbox tag.
Labeling on the backside of the tag will enable postal workers to quickly identify your unit when the mailbox is opened.
Packages addressed to 199, 203, and 207 Park Drive will arrive at the Shattuck mailroom.
Large packages are signed for by security when possible and stored in the security office.
Please check for and retrieve your package promptly.
The nearest full service post office is located at:
11 Deerfield StreetBoston, MA 02215(617) 437-1113
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
GUEST POLICYFor guests in single units, please contact Operations at: [email protected]
For guests in shared units, please contact OSA at: [email protected]
To maintain security protocol, all guests must have a temporary ID. All guest visits must be arranged at least a week in advance.
Guests must turn in the temporary ID and loaner key at departure. Single units are allowed a guest for two weeks max.Shared units are allowed a guest for one week max. (with OSA approval)
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
STUDENT AFFAIRS (OSA)Office of Student Affairs
Director – Andy Eisenmann
[email protected] Assistant Director – Leah Kane
Program Assistant – Meghan Gerrity
The Office of Student Affairs handles student issues. If you have a student issue, and it cannot be resolved via RCA intervention, the issue will be forwarded over to the Office of Student Affairs.
The OSA assists students with disabilities, works closely with officers of the student government, administers the MBTA discount pass program, assigns lockers and serves as an information source for students.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
HEALTH SERVICES (UHS)University Health Services is provided for all Harvard StudentsFor all ambulatory care, please call 911
For office hours care, please visit:Longwood Campus, Vanderbilt Hall275 Longwood Ave, Boston, 617-432-1370
For after-hours urgent care:Holyoke Center, Harvard Square75 Mt. Auburn Street, Cambridge, 617-495-5711
Harvard University Health Services (HUHS) is a multi-specialty medical practice. Services include adult and pediatric primary care; medical and surgical sub-specialties; urgent care 24-hours a day/365 days a year; an on-site Quest Laboratory; state-of-the-art digital mammography and radiology services; a physical therapy center; pharmacy, vision, and dental care clinics; and the Center for Wellness.
Information Desk: 617-495-5711
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
RESIDENT ADVISORS (RCA)
Residential Community Advisors
Room 112 Wen [email protected] Xie
Room 244 Kafui [email protected]
Adjaye-Gbewonyo
Room 326 Allyson [email protected]
Morton
Room 341 Raphael Edem [email protected] Arku
Resident Community Advisors (RCA) are available between 3pm and 7am. They can be contacted at: 617 283 4319
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
Q / A SESSIONAny Questions? Feel free to ask.
If you think of any general questions not addressed during theQ / A, please send an email to [email protected]
Thanks Everyone.
EMERGENCY INFO
STAFF INFO
HUPD
EHS / F IRE
SAFETY
ONSITE SECURITY
SAFETY TIPS
SERVICE REQUEST
IT INFORMATION
CONSERVATION
TRASH POLICY
RECYCLING
POLICY
PEST CONTROL
COMMON
STORAGE
MAIL / PACKAGES
GUEST POLICY
OSA / UHS / RCA
Q / A SESSION
