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8/3/2019 Emea Smartgrid Oracle
http://slidepdf.com/reader/full/emea-smartgrid-oracle 1/12
SOFTWARE. HARDWARE. COMPLETE
The EMEA Smart Grid Rollout
8/3/2019 Emea Smartgrid Oracle
http://slidepdf.com/reader/full/emea-smartgrid-oracle 2/12
SOFTWARE. HARDWARE. COMPLETE
Contents
3 Forward
4 An overview o the fndings
5 Utilities yet to utilise the ull capabilities
o Smart Meters
7 Utilities not reaping the ull benefts delivered
by the Smart Grid
9 IT systems unable to support Smart Grid
technology
10 Electric vehicles not a priority or utilities
11 Conclusion
8/3/2019 Emea Smartgrid Oracle
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SOFTWARE. HARDWARE. COMPLETE
Foreward
With the Smart Grid being heralded across Europe as a key
weapon in meeting the EU’s 20-20-20 targets to reduce the
regions environmental impact by 2020, how prepared are
utilities in reaping the benets that the Grid brings?
While all countries in the region understand the potential o
Smart Grid technology and the implementation o Smart
Meters, due to the recent uptake in individual markets,
countries and energy providers across the European Union
(EU) have very dierent challenges to overcome in order to
make this a reality.
To examine where utilities are in implementing Smart Grid
inrastructures, Oracle Utilities undertook research into the
progress made towards a ull roll-out and whether the
benets o these intelligent networks are being realised. The
research, which surveyed 50 senior executives rom
electricity utilities across Europe, Middle East and Arica
(EMEA) ound that they still have a long way to go to
implement a ully integrated Smart Grid inrastructure
despite the substantial progress made in many countries.
In the report we explore the ndings in detail, as well as look
into how the Smart Grid will benet both utilities and their
customers through smarter and more ecient energy use
and billing, among others. We also examine what changes
need to be made to current IT systems in order to give the
fexibility needed to scale to the ull potential delivered by
Smart Grids and Smart Meters in the long term.
The research assesses actors such as the prevalence o
Smart Meters, and the advances in meeting operational and
inrastructural requirements to give you the complete picture
o where EMEA is in adopting a Smart Grid inrastructure,
while also allowing or comparisons between countries in theregion.
3
8/3/2019 Emea Smartgrid Oracle
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SOFTWARE. HARDWARE. COMPLETE
An Overview o the Findings
The Oracle
perspecTive:
Smart Grids have the
capability to improve
power distribution
eciency and reliability,
in addition to reducing the
need or expanded gridsby providing correctly sized
transormers and other
distribution equipment.
But or utilities to make
the most o these benets
they need to make some
undamental changes to
their inrastructure.
It’s positive to see that
utilities are taking active
steps towards planning
and implementing their
Smart Grid roadmap.
Despite the vast range
o new possibilitiesthe majority o utilities
are not leveraging the
process innovations and
intelligence available to
them through the Smart
Grid inrastructure.
Harnessing this
inormation has the
power to maximise
improvements being made
to their business and
their ability to enhance
eciencies such as
providing new customer
oerings, improving eld
operations and supporting
renewable generation.
The utility industry is only
at the very beginning o
uncovering the disruptive
evolution available today.
4
The research highlights that while utilities
across EMEA have made progress towards
the adoption o Smart Grids and Smart
Metering, there is still a long way to go to
harness all the benets available to them
and their customers.
While many realise the necessity or Smart
Grid and Smart Meter technology, many
are either not exploring or simply unable
to take advantage o the ull benets and
capabilities o the technology available to
them.
The research also ound that many utilities
have adopted or plan to adopt Smart
Meters but they are likely to be unable to
gather and utilise the intelligence created
by the technology because their IT systems
are unable to cope with the amount o
inormation Smart Meters produce.
Ky fndng nud:
The majority o utilities have already•
deployed, have begun or plan to begin a
phased programme or the adoption o
Smart Meters. 56% o utilities expect to
have Smart Meters rolled out within ve
years
Over hal o utilities are concerned that•
their current IT applications will not be
able to scale to their needsNearly hal o respondents (45%) expect•
to achieve return on investment (ROI)
rom Smart Meters in ve years, whereas
nearly a quarter don’t know when this
will be achieved
•
When asked what Smart Meter eatures•
utilities will use, 74% o respondents
said they will be using Smart Meters
to remotely turn power on or o to a
customer (connect/disconnect)
18% o utilities do not have in place•
a communications plan to educatecustomers about the dierent aspects o
Smart Meters. However, 62% o utilities
are inorming customers about why
Smart Meters are being installed
35% o utilities already have in place•
new systems able to store the additional
data rom Smart Metering and extract
intelligence rom it, and 36% expect to
have these installed within ve years
(15% in one year, 12% in three years and
9% in ve years).
However, 12% have not yet begun to•
assess the systems they will require toextract intelligence rom Smart Metering
data and a urther 12% have no plans to
put this in place
67% already have ully unded projects in•
place to implement Smart Meter projects
to make the most o the technology
53% o respondents have started•
planning and are evolving their IT
systems to optimise operational
eciency o eld operations (including
maintenance management, eld orces
management)
Despite the rise in electric vehicle•
(EV) adoption, utilities have made little
preparation or this. In act, 47% o
utilities have not planned to use Smart
Grids or EV adoption and 80% o utilities
do not consider EVs to be a priority or
them at this time
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SOFTWARE. HARDWARE. COMPLETE
5
Utilities Yet to Utilise the Full Capabilities o Smart Meters
The research revealed that utilities across the region have
made positive steps towards the implementation o Smart
Meter programmes, with 38% having either completed
or begun a phased programme to install Smart Meters in
households. Additionally, over hal o utilities have plans to
implement Smart Meter programmes in their countries over
the next ve years (52%).
However, the study discovered that utilities are not exploring
some o the key capabilities delivered by Smart Meter
deployments, as a large percentage do not plan to make use
o the ollowing:
Detect and communicate the unauthorised use o•
electricity not highlighted (62%)
The ability to remotely turn power on or o to a customer•
(52%)
Detect and communicate a service outage (52%)•
Support pre-payment applications such as remotely•
changing the meter’s billing plan rom credit to prepay,
as well as rom fat-rate to multi-tari, remotely crediting
(40%)
Use Smart Meters to read usage inormation rom a meter•
on demand (26%)
Change the maximum amount o electricity that a•
customer can demand at any time (34%)
Similarly, utilities are not communicating the ull benets
delivered by Smart Meters to their customer base by not
having in place communications programme to inorm
customers about the service benets delivered by the
technology (60%), the impact this will have on their billing
(50%), why Smart Meters are being installed (56%), and the
security and privacy implications involved (62% and 78%
respectively).
0
10
20
30
40
50
60
70
80
R e a d u s a g e i n o r m a t i o n r o m
a m e t e r o n d e m a n d
L o a d l i m i t a t i o n
S u p p o r t p r e - p a y
a p p l i c a t i o n s
T h e a b i l i t y o r e m o t e l y t u r n
p o w e r o n o r o t o a c u s t o m e r
D e t e c t a n d c o m m u n i c a t e a
s e r v i c e o u t a g e
D e t e c t a n d c o m m u n i c a t e
t h e u n a u s t h o r i s e d u s e o
e l e c t r i c i t y
A t p i l o t s t a g e , n o t y e t
d e t e r m i n e d
Which Smart Meter eatures do you plan to, or
already utilise?
0
5
10
15
20
25
O u r d e p l o y m e n t i s c o m p l e t e
W e h a v e b e g u n a c o m p l e t e
a n d p h a s e d p r o g r a m m e
W e w i l l b e g i n a c o m p l e t e a n d
p h a s e d p r o g r a m m e i n t h e
n e x t t h r e e y e a r s
W e a r e c u r r e n t l y a s s e s s i n g t h e
r e s u l t s o p i l o t b e o r e w e m a k e
p l a n s o r u l l d e p l o y m e n t
W e h a v e n o t y e t c o m p l e t e d a
p i l o t s t u d y b u t h a v e p l a n s i n
p l a c e t o d o
W e c u r r e n t l y h a v e n o f r m
p l a n s
How advanced is your deployment o Smart Meters?
P e r c e n t a g e s
P e r c e n t a g e s
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SOFTWARE. HARDWARE. COMPLETE
6
The Oracle perspecTive:
It is encouraging to see that more than a third
have already taken positive steps to making
the benets o the Smart Grid a reality. While
two thirds are yet to take that step, most
are carrying out pilots to ensure that a ull
roll-out is easible. Utilities tend to take an
engineering point o view to undamental
change to the way they operate. A prime
example is both the implementation o Smart
Meters, utilities like to undergo pilots in order
to ully understand how a roll-out should take
place and how to extract maximum benets
rom it.
There are many challenges associated
with Smart Meters, the main one or retail
utilities being who bears the cost o the
network. Because utilities are unbundled,
the network operator is responsible or the
majority o the cost related to Smart Grid
networks and without the same benets
achieved by retail utilities, there isn’t the
incentive to implement it. There needs to
be a shit rom the regulator in the cost
responsibility to ensure that investment in
the network matches the outcomes or the
operators and utilities alike or adoption to
become more widespread. The UK is an
example o where regulators have got it
right – the retailer bears the cost o Smart
Meters and in turn are the ones that benet
rom them.
In addition, the pressure by governments
and customers to implement Smart
Meters is not the same in all countries. For
example, in France there are only a ewregions where there is the need to manage
aspects like peak loads, fexible rating and
oer pre-pay options. Most regions have
good payors, an excess o energy and
network capacity along with Carbon Dioxide
ree energy so the benets o Smart
Meters are not the same as they are in the
Middle East where demand ar outweighs
capacity.
Other challenges that are holding back
the implementation o Smart Meters
are the need to provide prudent grid
security, the ability to manage massive
data volumes and transactions, and the
adherence to regulatory standards allwhile staying competitive. The benets o
Smart Meters to customers also need to
be communicated so they are prepared or
the changes that will take place, like more
complex billing structures. Benets like
ewer power outages, aster repairs and
lower costs, ar outweigh these changes
but without explanation and the chance to
ask questions many will look elsewhere or
their energy supply.
Utilities Yet to Utilise the Full Capabilities o Smart Meters
W h y S m a r t M e t e r s a r e b e i n g
i n s t a l l e d
N o n e o t h e a b o v e
D o n ’ t k n o w
0
10
20
30
40
50
T h e i m p a c t o h e i r b i l l i n g
T h e e n v i r o n m e n t a l b e n e f t s
T h e c u s t o m e r s e r v i c e
b e n e f t s
T h e s e c u r i t y i m p l i c a t i o n s
T h e p r i v a c y i m p l i c a t i o l n s
Do you have a comms programme to educate customers
on Smart Meter aspects?
P e r c e n t a g e s
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SOFTWARE. HARDWARE. COMPLETE
7
Utilities not reaping the ull benets delivered by the Smart Grid
In order to combat the increased levels o data created by Smart
Metering, the majority o utilities are planning to put in place new
sotware and hardware systems capable o storing and extracting
intelligence rom data within the next ve years (72%). O these
utilities, 70% have or plan to put in place a sta programme
assigned to coordinate and introduce the Smart Grid across all areas
o the business (54%).
Although a large percentage o utilities plan on taking these steps,
14% o respondents have not yet begun to assess the systems that
will be required to tackle this and a urther 14% have no plans to put
in place new systems to extract the intelligence rom Smart Meters.
The study also ound that 26% o utilities don’t know when ROI will
be achieved rom their Smart Meters programmes, and a urther
14% don’t expect to see any ROI delivered.
The reason or this can be attributed to utilities not reaping the ull
benets delivered by Smart Grid and Smart Meter programmes.
When asked what components o the technology will be key to
them achieving ROI over the next ve years, respondents replied:
0
5
10
15
20
25
30
0
5
10
15
20
25
30
Developing demand response and energy eciencyprogrammes (including real-time pricing options)
66%
Streamline metering operations (assets and data) 38%
Optimising operational eciency o eld operations
(including maintenance management, eld orces
management)
34%
Improving service reliability 30%
Optimising existing customer centric business processes
(collection, start stop service, including governance and
compliance, multi-channel sel servicing)
28%
Support an increasing level o renewable generation 28%
Support dierentiation o oerings and commercialisation
o new services (energy supply centric or not)
26%
Delaying network inrastructure investments 24%
Support beyond the meter services related to home
automation and home services
12%
Support microgeneration adoption 6%
Support Electric Vehicle adoption 2%
Developing demand response and energy eciency
programmes (including real-time pricing options)
P e r c e n t a g e s
P e r c e n t a g e s
When do you think you will achieve ROI rom the project?
When will you have in place the systems able to store and analyse
the data rom Smart Metering?
W e e x p e c t t o s e e R O I w i t h i n
1 y e a r
W e h a v e a l r e a d y p u t i n p l a c e
n e w s y s t e m s
W e e x p e c t t o s e e R O I i n 3
y e a r s
W i t h i n 1 y e a r
W e e x p e c t t o s e e R O I i n 5
y e a r s
W i t h i n 3 y e a r s
W e d o n ’ t k n o w
W i t h i n 5 y e a r s
M o r e t h a n 5 y e a r s
W e d o n ’ t e x p e c t t o s e e a n y
R O I
W e h a v e n o t y e t b e g u n t o
a s s e s s s y s t e m r e q u i r e m e n t s
W e e x p e c t t h e c o s t s t o b e
c o v e r e d b y t a r i i n c r e a s e s o r
d e d i c a t e d f n a n c i n g
W e h a v e n o p l a n s t o p u t i n
p l a c e n e w s y s t e m s
A v e r a g e ( i n y e a r s )
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SOFTWARE. HARDWARE. COMPLETE
8
The Oracle perspecTive:
While many utilities are taking steps toward a Smart
Grid uture, it is important to recognise all the benets
that can be achieved through the intelligent network.
Utilities need to assess these benets and ascertain
which they should invest most in based on their country
and what matters most to their customer base.
Not all o the capabilities listed in the previous page can
be realised at once, and in some cases are not even
realistic in certain countries, thereore utilities need to
spend time assessing all o the possibilities and begin
by implementing systems and processes that willdeliver the most benet to their business and to their
customers.
For example, Smart Metering enables the deerral o
new electricity plants, so a country with limited space
will benet greatly rom the implementation. It will
also help utilities avoid building new transmission and
distribution inrastructures by reducing peak-demands
and the related capacity constraints. This reduces
not only the huge inrastructure costs but also such
negative environmental eects o energy use as
greenhouse gas emissions and landscape-damaging
transmission. For countries where renewable energy
already plays a large part in distribution, this capability
may not be as much o a priority as improving service
reliability.Harnessing the inormation rom Smart Meters has
the power to maximise improvements being made to a
utility’s business and its ability to enhance eciencies
such as providing accurate customer billing, improving
eld operations and supporting renewable generation.
For example, accurate billing in the UK is an issue
because o the system set up in the country. By
providing bills that refect and explain to customers the
complex pricing models will encourage them to shit
optional electricity use to o-peak hours thereore,
controlling demand and capacity on the network.
Utilities not reaping the ull benets delivered by the Smart Grid
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SOFTWARE. HARDWARE. COMPLETE
9
IT Systems Unable to Support Smart Grid Intelligence
The study reveals that utilities are not taking
the necessary steps to plan or transormation
and prepare their IT systems to extract
intelligence rom and support all areas o
the Smart Grid. Utilities have not yet begun
planning in the areas o microgeneration
adoption (50%), electric vehicle adoption
(56%), support in the dierentiation o
oerings and commercialisation o new
services (56%) and beyond the meter
services related to home automation and
home services (58%).
Conversely, some progress in planning has
been made to improving service reliability
(90%), optimising operational eciency o
eld operations (84%), developing demand
response and energy eciency programmes
(70%), supporting increased levels o
renewable energy (66%), adjusting network
inrastructure investment (62%), optimising
existing customer centric business processes
(60%) and streamlining metering operations
(58%).
Despite this, utilities are concerned their IT
systems may not be able handle the demands
o the Smart Grid. The most critically or
signicantly challenging activities or utilities are:
Ensuring their IT will support agile•
transormation along 5-10 years as new
requirements arise (68%)
Transorming and adapting the business and•
the way operations are run (56%)
Perormance and scalability concerns•
related to existing IT applications not being
able to scale to their needs (56%)
In addition, the study ound that only 14% o
utilities have ully integrated their Meter Data
Management systems with energy sourcing
management, 18% with orecasting services
and energy supply contract pricing and rate
design, 42% with customer care and billing,
50% with sel service applications, 36% with
asset management and 32% with network
management.
0
5
10
15
20
25
30
35
40
P e r c e n t a g e s
When implementing support or Smarter
Gridshow challenging will scaling existing IT
applications be?
N o c h a l l e n g e s
a c e d
P a r t i a l l y c h a l l e
n g i n g
S i g n i f c a n t l y c h a l l e
n g i n g
C r i t i c a l l y c h a l l e
n g i n g
0
10
20
30
40
50
60
70
80
P e r c e n t a g e s
When implementing support or Smarter Grids and
smarter metering, how challenging will perormance
and scalability be?
E n s u r i n g m y I T w i l l s u p p o r t a g i l e
t r a n s o r m a t i o n a l o n g 5 - 1 0 y e a r s a s
n e w r e q u i r e m e n t s a r i s e
T r a n s o r m i n g a n d a d a p t i n g
t h e b u s i n e s s a n d t h e w a y
o p e r a t i o n s a r e r u n
P e r o r m a n c e a n d s c a l a b i l t i y :
m y e x i s t i n g I T a p p l i c a t i o n s
m a y n o t s c a l e t o o u r n e e d s
I n t e g r a t i o n o d i e r e n t
a p p l i c a t i o n s i n t o m o r e
c o m p l e x s c e n a r i o s
E n s u r i n g g o v e r n a n c e , c o m p l i a n c e a n d
s e c u r i t y s o n o r i s k i s b e i n g c r e a t e d b y
t h e n e w t e c h n o l o g y
The Oracle perspecTive:
The Smart Grid is undamentally
revolutionising the delivery o electricity
rom suppliers to consumers, and will
enable utilities to detect and remedy
problems aster than ever beore, as
well as allowing consumers to be active
participants in this new bi-directional
Energy Supply Chain. It is thereore critical
that utilities plan or the uture now by
architecting and implementing an open
and agile IT inrastructure that is able to
cope with the imminent food o data that
both present and next-generation SmartGrid components generate.
Smart Grid integration brings with it an
exponential growth in the amount o
data that must be gathered, veried,
stored and transormed in near real-time
or intelligent decisions to be made.
Unortunately, the majority o utilities are
just not prepared or the mass adoption o
Smart Meters and Smart Grid technology,
and are unable to cope with the amount
o data that comes with it.
A rip and replace approach is not
necessarily required when it comes to
their IT systems but a comprehensive
review o their inrastructure is needed toisolate their current environment as much
as possible. This will allow or pre-ltering
o Smart Meter inormation so that only
relevant and condensed inormation
needs to get passed the existing
environment.
Utilities also need to decide what their
end goal is with Smart Metering beore
they look at making changes to or
replacing their existing inrastructure. The
rst step or all utilities is or the Smart
Meter inormation to be accessible to the
core corporation in an enterprise wide
Meter Data Management (MDM) system.
As this integrates a lot o hardwaretechnologies, utilities need to consider a
Smart Grid gateway to go on top o the
physical hardware in order to isolate it
rom the business processes. These are
architectural structures that will help them
to be open, intuitive and at the same time,
give them an inrastructure to design
processes that are not dependent on the
physical hardware.
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10
Electric Vehicles Not a Priority or Utilities
The survey also questioned executives about the preparations
they have made or the increased adoption o EVs. 84% o
respondents stated that this is not priority or then right now,
o which 58% are seeing how adoption levels o EVs increase
beore any plans are made.
Utilities which are making some preparation or this are
doing so by working with industry transport bodies (38%),
investigating charging models (30%) and working with central
and local government (24%). Yet, only 12% are actoring EVs
into their plans or transition to the Smart Grid.
0
10
20
30
40
50
60
0
10
20
30
40
50
60
How advanced is your organisation in planning or Electric
Vehicle adoption?
How much o a priority is preparing or the adoption o
electric vehicles?
P e r c e n t a g e s
P e r c e n t a g e s
W e h a v e n o t s t a r t e d p l a n n i n g
i n t h i s a r e a
W e s e e t h i s a s a k e y p r i o r i t y
a s a u t u r e r e v e n u e s t r e a m
W e h a v e s t a r t e d p l a n n i n g a r e
a r e e v
o l v i n g I t s y s t e m s t o
s u p p o r t i t
N o t a p r i o r i t y - w a i t i n g t o
i n c r e a s e i n E V a d o p t i o n
W e h a v e s t a r t e d p l a n n i n g a n d
a r e c o n s i d
e r i n g I T s y s t e m s t o
s u p p o r t i t
T h i s i s n o t a p r i o r i t y i n t h e
n e x t 3 y e a r s
The Oracle perspecTive:
EVs represent a completely new value chain to Utilities
with signicant opportunities. The utility retailer can reach a
whole new client segment, increase the stickiness with their
customers and at the same time, oer a new set o bundled
liestyle products to dierentiate themselves.
The network company on the other hand, has new networkequipment to help balance the network, pooling EVs to larger
virtual storage and optimising the use o renewable energy.
This can only be achieved with the necessary inrastructure,
the right inormation and the correct process platorm in place
to support a whole set o new customer, billing, energy and
analytical processes. EVs introduce a new set o challenges
when it comes to billing, and utilities need to be prepared
to break down costs by aspects like parking times, charging
models and reuelling station location.
The Smart Grid is a undamental enabler but it is the
responsibility o the utility to start now with planning and
implementing the required IT inrastructure to prepare or the
widespread adoption o EVs in the coming years.
With many major car manuacturers introducing EVs or
consumer transportation and analysts predicting that EVs will
take over 5-8% o automobile sales by 2020 and 15-20% by
2030, this is an area that utilities can’t aord to not explore.
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11
Conclusion
In our introduction to this report we said we wanted to
understand where EMEA utilities were in planning or the
implementation o Smart Grids and Smart Meters and it is
encouraging to see the progress that has already be made.
More than a third are already well on their way to reaping
the benets o the technology, with many more undertaking
pilots. In saying that, utilities need to understand that there
is still a long way to go in order to reap the ull potential o
the Grid.
Given the intelligence provided by Smart Meters and Smart
Grids, it is not simply a case o implementing meters and
synching these up to IT systems and processes to capture
the data. Smart Meters, by their nature, provide ar more
intelligence than current systems and as such, the data
needed to be stored and consequently analysed is huge.
In order or utilities to make the most o Smart Meters and
deliver ROI, they need to put in place a transition plan by
rst stating what exactly they want to achieve. There are
many eatures available through the use o Smart Meters
but not all are relevant to all countries and regions. Utilities
need to examine their marketplace and take a staged
approach to adoption based on the most immediate needs,
and what will deliver most benets and ROI in the short
term.
For example, in some regions EVs are at the oreront o
the minds o Governments and car manuacturers, who
are pushing or mass adoption. In others, there is very little
awareness or advancement in an EV network and thereore,
this may not be an immediate priority or utilities.
A undamental part o any Smart Meter adoption is having
the required IT system in place to store the data produced,
and more importantly draw the intelligence rom it. It is
this analysis and intelligence that can enable utilities, and
ultimately customers, to make better decisions when
it comes to energy consumption. Through the ability
to provide more detailed billing to customers, they can
understand when certain activities can be moved to o-
peak times or even cut out completely, cutting costs and
reducing carbon emissions.
Smart Grids and Smart Meters will play a large part o any
utilities uture and it is imperative that they continue withthe progress already made to ensure they are ready to
take advantage o all the opportunities that the technology
brings.
Methodology
In October 2010, Vanson Bourne surveyed 50 senior utility
executives in Western and Eastern Europe and the Middle
East. The research surveyed ve utilities in the UK, Germany
and Spain, our in France and Italy, three in The Netherlands,
Belgium, Denmark, Sweden, Poland, Czech Republic and
Middle East and Arica, and two in Ireland and Greece.
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