emc Install or Replace Hardware.doc

8/13/2019 emc Install or Replace Hardware.doc

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CLARiiON Procedure Generator

Procedure Generated: 5/21/11 13:38

Site and Configuration Information

Inta!!ation and "#grade Information

Change Control Ref Number:

Installing or Upgrading CE:

Installation/Upgrade Date/Time (estimated):

Cutomer and Site Information

Customer Name:

Site ID/Region or Countr:

!ab Conta"t:

Conta"t #hone Number:

Site $ddress:

CSI Ser%i"e Re&uest (SR) Number:

CLARiiON Arra$ Information

Serial Number(s) of $rras:

Configuration Soft%are Re&iion

'!$RE/$""ess !ogi

** +b/'ull Duple

,-* Dri%e Enabler

$dmhost

$dmsnap

$nal.er

C!$Ralert/ n$lert/ ESRS I# Client for C!$RiiN

Compression

'$ST

'$ST Ca"he'$ST !UN +igrator

'ibre #ort Enabler

+irror0ie1/$

+irror0ie1/S

Na%isphere $gent/Unisphere $gent

'(C CON)I*'N+IAL &erion ,-3-.

of 2*


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CLARiiON Arra$ Information

Na%isphere +anager/Unisphere

#o1er#ath

3oS Enabler

Re"o%er#oint/ Splitter

Remotel$n1here

Repli"ation +anager (R+)

S$N Cop/S$N Cop/E

Snap0ie1

Thin #ro%isioning

0irtual #ro%isioning

00+ D+#

Re#orting Pro!em

If ou find an errors in this pro"edure or ha%e "omments regarding this appli"ation4 please send email to

#ro"edure56enerators7em"8"om8 Referen"e an modules b the "orre"t filename4 1hi"h is alpha number lo"ated to

the right of the module title8

Se!ection

#rodu"t: C9 series ;

$"ti%it: Eisting Storage Sstem #ro"eduresEisting Storage Sstem/


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Co#$rig0t 2121, '(C Cor#oration- A!! rig0t reer&ed-

#ubli"ation Date: anuar4 >*

E+C belie%es the information in this publi"ation is a""urate as of its publi"ation date8 The information is sube"t to "hange 1ithout

noti"e8

T


4/30


Content

4erif$ $ou 0a&e re&ie%ed t0e !atet CLARiiON Acti&it$ Guide CAG6 cncca17R1------------------------,

efore $ou go on ite C9, #rte372-----------------------------------------------------------------------------------------------,

0en $ou get on ite ; C9, onte27R2,--------------------------------------------------------------------------------------------- <

)or $our o%n record: Co!!ect en&ironment configuration information intr.7R13----------------------1

4erif$ $ou 0a&e re&ie%ed t0e !atet )R" 0and!ing information cnfru17R1----------------------------------11

Locate t0e cutomer= #urc0aed training materia! #!tr127R3----------------------------------------------------12

*ia!e arra$ from ca!!ing 0ome cna!r17R8------------------------------------------------------------------------------------12

4erif$ t0e !e&e! of )LAR' incor27R>------------------------------------------------------------------------------------------------1,

Inta!! a di? modu!e on a C9/C93/C9, erie arra$ inc@537R,---------------------------------------------------15

Retore arra$ ca!! 0ome monitoring cna!r27R.------------------------------------------------------------------------------2

4erif$ t0e o#eration of t0e ne% or re#!acement #art inc327R,---------------------------------------------------21

+o e done efore $ou !ea&e t0e cutomer ite innt27R25-----------------------------------------------------------22

)or $our o%n record: Co!!ect en&ironment configuration information intr.7R13----------------------2,

"#date t0e CSI dataae for t0e 0ard%are inta!!ation u#ci137R3-----------------------------------------------25

A##endi@: o% to re#ort miingB %rongB or damaged #art cnm%d17R3----------------------------------2<

A##endi@: and!ing C9, erie/C93 erie/A9, erie )R" inc317R


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for more details8

Change an navicli "ommands in the C!$RiiN #ro"edure 6enerator to use naviseccli instead8

82 WARNING: The On-line Disk Firmware Upgrade (ODFU) uili! "an #nl! $e used wih Release

%& pa"h '& and laer' Disk *irmware upgrades *#r s!sems running l#wer +ersi#ns #* F,AR.U/T $e d#ne #**-line' /ee TA em"0%1%2: Online Dri+e Firmware Upgrade (ODFU )

ad+is#r! *#r .3 3,ARiiON 345 series arra!s

£

8 See Unisphere/Na%isphere +anager Release notes for the preferred %ersions of a%a8 £

8B E+CRemote has been repla"ed b Remotel$n1here8 Che"? that the "ustomer has made an

ne"essar fire1all rule "hanges to the ESRS en%ironment8 £

8- 0erif that ou ha%e re%ie1ed the latest %ersion of the '(C CLARiiON et Practice for )ire

C0anne! Storage 0ite Pa#er 4 1hi"h "an be obtained from #o1erlin? b entering FC!$RiiN est

#ra"ti"esG into the sear"h field

£

8A 3he"k ha !#u ha+e all ne"essar! hardware wih !#u6 and ha all re7uired s#*ware is

insalled #n !#ur lap#p' /ee 8n#wledge$ase s#lui#n em"05595 *#r a deailed lising'

This Hno1ledgebase solution is a%ailable in the C!$RiiN #ro"edure 6enerator Referen"e +aterials

folder and "an be a""essed %ia this lin?: em">@B

0erif ou ha%e also do1nloaded the follo1ing soft1are if needed:

• "ni#0ere Ser&ice (anager "S(6: Jou must al1as do1nload and use the latest %ersion

a%ailable on the do1nload site8 The US+ is to be loaded on the "ustomer management station4

and ma be needed for the a"ti%it ou are going to perform on=site8

I.ORTANT: To prevent false positive 0x944 hard peer bus error call home Service Requests you

must use the latest available version of Unisphere Service Manager USM!"

• A co#$ of t0e interacti&e Inta!!ation Guide iiG6 C*: If this is going to be an installation

a"ti%it4 and the "ustomer does not ha%e a""ess to the CD that 1as shipped 1ith the storage

sstem4 ensure that ou ha%e the ii64 either as a burned CD from the IS image a%ailable on the

E+C Ser%i"es #artner eb %ia #o1erlin?4 or the IS image itself if ou ha%e a""ess to CD

emulation soft1are8

• +0e !atet &erion of A+A LCC CC6 )R"(ON code if the arra that ou 1ill be ser%i"ing has

$T$ en"losures8

This 'RU+N "ode "an be found on the E+C Ser%i"es #artner eb %ia #o1er!in?8 If ou ?no1

that the %ersion of '!$RE that ou 1ill be loading or that is alread loaded on the storage sstem

"ontains this 'RU+N "ode4 then ou do not need to do this8 See the '!$RE / 'RU+N table in

the C$68

• $n torage $tem oft%are that ou ma need for our s"heduled a"ti%it su"h as '!$RE

bundles4 repli"ation soft1are4 et"8

£

8@ ill ou be performing an a"ti%it that re&uires lo1 S# utili.ation rates4 su"h as a "ode upgradeL

If no4 s?ip this step8£


B of 2*

http://var/Program%20Files/CLARiiON%20Procedure%20Generator/Reference%20Materials/emc244845.pdfhttp://var/Program%20Files/CLARiiON%20Procedure%20Generator/Reference%20Materials/emc244845.pdf


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If es4 1arn the "ustomer that a"ti%ities that "ould generate high utili.ation rates should not be started4

e8g84 defragmentation4 !UN migration8

8, If ou 1ill be atta"hing a remo%able storage de%i"e su"h as a US flash dri%e (thumb dri%e4 ump

dri%e) to the "ustomerMs 1or? station4 "he"? that this de%i"e is %irus=free before using it £

8* ill ou be installing hard1are in the storage sstem or performing a "on%ersionL

If no4 go to the step entitled Soft%are Acti&itie

ard%are Acti&itie

8 See F $ppendi: #o1er re&uirements if ou are installing a storage sstem

• Ensure that po1er is a%ailable for the storage sstem and that it is ade&uate8 Understand our"ustomerMs lo"al 1all po1er re&uirements8

• Re%ie1 the po1er "ord "atalog8 See E+C Hno1ledgebase arti"le emc1582


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8- Does our a"ti%it in%ol%e adding or repla"ing dri%esL

If no4 s?ip this step8

If es:

8b Refer to the DCLARiiON *i? and )LAR' O' (atriceE a%ailable from the Referen"e +aterialsmenu in the C!$RiiN #ro"edure 6enerator to enure t0at an$ dri&e $ou are adding i

u##orted for t0i &erion of )LAR'- Use the Dis? and '!$RE E +atri as our guide for

dri%e repla"ements and substitutions8 This file is lo"ated here: C:\Program Files\CLARiiON

Procedure Generator\Reference Materials

The PIG is no longer being updated so please use the online Part Com#atii!it$ *ataae

PC*6 for all part repla"ements8 The #CD and the Dis? and '!$RE E do"uments are a%ailable

on both the E+C Ser%i"es #artner eb %ia #o1erlin?

8" If ou are installing Enterprise 'lash Dri%es (E'Ds)4 then see )CO )>23.R' and

Hno1ledgebase solution '+A emc21 8d

£

8A If ou 1ill be adding an S#S or a C9=,-* S#E "hassis4 then ou ma need a se"ond person to help

ou lift these "omponents £

8@ $re ou also performing a soft1are a"ti%itL

If no4 go to the step entitled 'nd of efore $ou go on Site£

Soft%are Acti&itie

8, If ou are installing enablers or '!$RE4 re%ie1 the C$6 and appropriate Release Notes to "he"? for

an "ode dependen"ies8 £

8>* Does the soft1are a"ti%it in%ol%e a C9=@* or a C9=,-* sstemL

If es4 see 'Cs '**-*,R and '**A*,R4 and determine if the should be applied8 £

'nd of efore $ou go on Site

Table of Contents

• 0en $ou get on ite ; C9, onte27R2,

8> I.ORTANT: Refer to the

lin#ed list of $%& modules and Management module part numbers and serial numbers"

$f the suspect components are installed in the storage system' replace the identified $%& modules! or

Management module prior to attempting a reboot"

'or the lin? to this do"ument and more information please refer to Internal '+A emc21321 Note that

this issue affe"ts a limited number of modules8

P Done

£

8>> Does our a"ti%it in%ol%e using the Ser%i"e !$N portL £


A of 2*

https://servicepartners.emc.com/restricted/primus/emc213021.xlshttps://servicepartners.emc.com/restricted/primus/emc213021.xls


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If no4 s?ip this step8If es4 NE0ER "onne"t a s1it"h or hub in bet1een the t1o Ser%i"e !$N Interfa"es on an C9=Series

storage sstem8 Either Ser%i"e !$N Interfa"e ma be used to target either S#8

If the situation does o""ur4 promptl remo%e the Ethernet "able4 and re=seat the +anagement

+odule8 The +anagement +odules are hot=s1appable8 The ma be remo%ed4 1ithout affe"ting thearraMs operation8 This issue is detailed in emc1..3 Is the "ustomer running4 or does the "ustomer plan to run R>@ Na%isphere 3ualit of Ser%i"e

+anager (N3+)L

If no4 s?ip this step8

If es4 there is a potential issue 1ith Release >@ N3+4 detailed in '+A emc1.,2>@8***8B8**@) and later

£

8>B Is the "ustomer running a %ersion of Release >, prior to pat"h 8**- and +irror0ie1/SL

If no4 go to the net step8

If es4 see ET$ emc221: Storage processor S(! reboots from bugchec# 0xe)0*+*)) on array

running Mirror,ie-%S and ./R1 Release 29 during a reboot or 3U" #erform the a"tions listed in

this solution to determine if the "ustomer is eposed to this issue8

£

8>- Is the "ustomer running Re"o%er#ointL

If no4 s?ip this step8If es4 "he"? if it should be shut do1n before performing the a"ti%it8 Consult the Re"o%er#oint

do"umentation a%ailable on #o1erlin?8

Note: See the Re"o%er#oint se"tion in the C!$RiiN $"ti%it 6uide (C$6) and/or Hno1ledgebase

solution emc22.28 for dri%ers "ontained in %arious %ersions of '!$RE8 It ma be ne"essar to

reload the R# dri%er8

Note: +irror0ie1 and Re"o%er#oint "annot share the same ports O see Hno1ledgebase solution

emc212


9/30


Note: See emc2,.28>: 5onsistency 6roups 56! can go into a .ull S-eep upon upgrading or

do-ngrading ./R1 code

8>A Starting 1ith '!$RE Release >,4 E+CRemote has been repla"ed 1ith Remotel$n1here (R$)8

'or pro"edures for using Remotel$n1here4 sele"t C9, P (ice!!aneou P "ing

Remote!$An$%0ere8

See also Hno1ledgebase solution emc221553: 5onnecting to a 5/Rii&3 574 storage processor

running ./R1 Release 29 or later using Remotelyny-here"

£

8>@ Is this storage sstem running Release >, or higherL


If es4 is ESRS 6ate1a Ser%er in this "onfigurationL


If es4 is our C!$Ralert "onfiguration at the latest %ersionLIf no4 go to the net step8

If es4 perform the follo1ing to add the Remotel$n1here Client to the Remotel$n1here I#

address filter tables88e

8a Enter the S# $ or S# I# address or hostname in a supported bro1ser address field and

append the setup page path8 Eample: http:// Q I# address>/setup or

http:// Q hostnameP/setup .

8b Enter the storage sstem Na%isphere or Unisphere +anager administrator a""ess username

and pass1ord8

8" S"roll do1n to Set Remote!$An$%0ere Acce Retriction feature and "li"? on the name

panel to open the page8

Note: Storage sstem se"urit must be enabled and "onfigured before ou "an a""ess the Set

Remotel$n1here $""ess Restri"tion I# address filter table8

8d n the IP )i!ter Configuration for Remote!$An$%0ere page4 %erif that the "ustomerMs

ESRS 6 ser%er I# address or addresses (


10/30


Note: Updating the I# filter tables 1ill reset an eisting R$ "onne"tions8

8g The Remote!$An$%0ere IP )i!ter Configuration Confirmation page opens8 Cli"? the

A##!$ Setting button8

8h The Remote!$An$%0ere IP )i!ter Configuration A##!$ page opens8 Jou should see thefollo1ing tet RemotelyAnywhere IP Filter request was successful8 +essage8

8i Cli"? the ac? button8

8 Jou are returned to the main setup page8 Cli"? the Logout button and "lose the bro1ser8

8? If ou entered the ESRS 6 I# address or addresses (, rocade S%itc0

Is the arra in a S$N en%ironment 1ith a ro"ade S1it"hL


If es4 determine if the s1it"h firm1are 1as re"entl upgraded8 See ET$ emc2352,5: ro"ade =

series S1it"h: fter performing a non8disruptive firm-are upgrade from .abric &S v"2"x to .abric &S

v":"0 through v":"0c or v":")' the State 5hange Registration S5R! value is not preserved in the

3ame Server database"

£

82* If ou are doing an upgrade4 to "he"? the "urrent %ersion of the soft1are on the storage sstem:

• in Na%isphere +anager4 right="li"? on the storage sstem4 sele"t Pro#ertie4 Soft%are

• in Unisphere4 sele"t S$tem4 Pro#ertie4 Soft%are8

£

• )or $our o%n record: Co!!ect en&ironment configuration information intr.7R13

82 'or our o1n re"ords4 "olle"t and ar"hi%e the en%ironment "onfiguration information for the "ustomer

site as des"ribed belo18

It is re"ommended that ou should ha%e the generated report hand for referen"e upon re&uest8 The

"ontained information is useful for audits4 hard1are/soft1are "onfiguration referen"e4 and

troubleshooting8

P Done

£

82> Colle"t the C!$RiiN information8

ill ou be performing a soft1are upgrade or a site "he"? re%ie1L

If es4 ou "an s?ip gathering S#Colle"ts at this point sin"e the 1ill be gathered in one of the

follo1ing modules and ou "an use those instead of generating them here8

If no4 perform the follo1ing:8f 8g If ne"essar4 "reate a ne1 dire"tor folder on our ser%i"e laptop that 1ill be used to hold the

generated reports8

£


* of 2*


11/30


8h Start US+ if ou ha%e not alread done so4 and log into the storage sstem

8i Sele"t *iagnotic4 Ca#ture *iagnotic *ata

8 'ollo1 the prompts to generate the report8

8? This pro"edure generates the follo1ing files 1hi"h are sa%ed in the repositor:

• $ "ombined S#Colle"ts file

\DiagnosticData\


12/30


Table of Contents

• Locate t0e cutomer= #urc0aed training materia! #!tr127R3

82B If the "ustomer pur"hased a training pa"?age4 then these materials are shipped along 1ith the storage

sstem hard1are/soft1are8 hen unpa"?ing the storage sstem and/or soft1are4 lo"ate the bo that"ontains these training materials8 e sure that the "ustomerMs storage manager or IT manager is

handed this bo and that it is not mispla"ed8 The bo loo?s similar to the follo1ing:

Note: If the "ustomer did not order training4 the material bo ma not be present8

)igure 1 Cutomer +raining (ateria! Pac?age

P Done

£

Table of Contents

• *ia!e arra$ from ca!!ing 0ome cna!r17R8

82- To pre%ent multiple in"onse&uential "all=homes from being generated it is important that ou disable

"all home for the sstem ou 1ill be ser%i"ing8 The '!$RE release running on the sstem and

C!$Ralert/ESRS I# Client %ersion running in the en%ironment determines 1hi"h method ou should

perform to disable the arra from "alling home8

+ethod is the preferred and the most "ommon method of disabling "all home for non NDU a"ti%ities

1here ou enable/disable FSilent +odeG on the storage sstem8 Sstems running less than '!$RE

Release >> re&uire that ou use method 2 or to disable "all home 1here ou manuall re"onfigure

Na%isphere/Unisphere E%ent +onitor8

P Done

£

82ACLARa!ert >-22-9 or greater Arra$ running Re!eae 22 or greater Centra! and*itriuted (onitor configuration met0od 16

Na%isphere Ser%i"e Tas?bar %-8>-8B or greater and Unisphere Ser%i"e +anager 1ill automati"all

attempt to set &uiet mode (Disable/Enable Responses) for "entral and distributed monitoring "all

home response 1hen performing an NDU %ia the Install Soft1are i.ard8 The Install Soft1are i.ard

1ill not allo1 the user to start the NDU until the "all home responses are disabled8 If the i.ard fails

to set &uiet mode or ou are disabling "all home for other than an NDU %ia the Install Soft1are

P Done

£


> of 2*


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i.ard perform the steps belo1 to manuall disable "all home8

Note: Net1or? "onne"ti%it bet1een the arra ou are upgrading and the "all=home monitoring station

is re&uired for the Install Soft1are i.ard to automati"all disable "all=home and %erif the "all=home

rules8

'rom Na%isphere +anager domain that "ontains the sstem ou 1ant to disable from "alling home

sele"t the (onitor tab and right "li"? S# $ monitor 1hi"h ou 1ant to disable8 Sele"t

*ia!e/'na!e Re#one8 Sele"t *ia!e Re#one "he"? bo and set the disable time period

from 2* to >* minutes8 Cli"? O8 Repeat for S# 8

'rom the Unisphere +anager domain that "ontains the sstem ou 1ant to disable from "alling home

sele"t (onitoring H '&ent Notification H *itriuted (onitor8 Right "li"? S# $ monitor 1hi"h ou

1ant to disable and sele"t *ia!e/'na!e Re#one8 Sele"t *ia!e Re#one "he"? bo and set

the disable time period from 2* to >* minutes8 Cli"? H8 Repeat for S# 8

The arra 1ill no1 not "all home or responded to an other template applied to the arra until the

timer ou set epires8 Jou "an enable the arra responses before the timer epires b simpl un=

"he"?ing the Disable Responses "he"? bo8

I.ORTANT: ;ou must disable both S(


14/30


82,CLARa!ert >-< t0roug0 >-22-9 or 0ig0er Arra$ running Re!eae 1, t0roug0 Re!eae 22or 0ig0er *itriuted (onitor configuration met0od 36

Na%isphere Ser%i"e Tas?bar/Unisphere Ser%i"e +anager %-8>-8B or greater does not disable a

distributed monitoring "all home response8 'ollo1 the steps belo1 to disable distributed monitoring

"all home88o'rom Na%isphere +anager domain 1hi"h "ontains the sstem ou 1ant to disable from "alling home

sele"t the (onitor tab and epand the sstem S# $ monitor i"on8 Right "li"? the Call ust removed the 5all8Bome template from the distributed monitorconfiguration" ?hen you are finished performing your service activities you .U/T restore the 5all8

Bome template to the distributed monitor configuration other-ise the array -ill no longer call home"

Ma#e sure you perform the @restore array monitoringA section of this procedure"

P Done

£

Table of Contents

• 4erif$ t0e !e&e! of )LAR' incor27R>

8* 0erif that there are no in"ompatibilities bet1een the re%ision of '!$RE soft1are and the ne1 part

before performing the follo1ing ser%i"e pro"edure8

Refer to the 5/Rii&3 is# and ./R1 &1 Matrices a%ailable from the Referen"e +aterials menu inthe C!$RiiN #ro"edure 6enerator to ensure that an dri%e ou are adding is supported for this

%ersion of '!$RE8 Use the Dis? and '!$RE E +atri as our guide for dri%e repla"ements and

substitutions8

This file is lo"ated here: C:#rogram 'ilesC!$RiiN #ro"edure 6eneratorReferen"e +aterials

The #I6 is no longer being updated so please use the online #arts Compatibilit Database (#CD) for

all part repla"ements8 The #CD and the Dis? and '!$RE E do"uments are a%ailable on both the

Internal CS ebsite and the E+C Ser%i"es #artner eb %ia #o1erlin?8

'@iting Arra$/ot Procedure P "#grade )irm%are or Soft%are P Arra$ aed Soft%are

P Done

£

Table of Contents


of 2*


15/30


• Inta!! a di? modu!e on a C9/C93/C9, erie arra$ inc@537R,

8 Added 5/5/.

I.ORTANT: Regarding 1nterprise .lash rives 1.!C

There are no differences to this procedure -hen adding 1.s to a 5/Rii&3 array" They are added

the same -ay as any other drives ho-ever there are limitations to the amount of drives that can be

installed" The chart belo- indicates the maximum allo-able 1nterprise .lash rives that can be

installed in an arrayC

Arra$ (ode! (a@imum numer of dri&e

C9=>* 2*C9=>* 2*C9=@* -*C9=,-* -*

P Done

£

8>I.ORTANT: I* his arra! is running F,AR re+isi#n Release ;6 pa"h '&; #r less: load the

Sniffer hot fix highlighted in 1M5 Dno-ledgebase article emc)2*9:" ./R1 revisions prior to

Release )9 are not affected" $f this hot fix is not applied' then sniff -ill be turned off on all /U3s in a

R$ group -hen one of the drives in that R$ group finishes an equaliEation from a hot spare after

it is replaced" ?hen the array is running any ./R1 revision higher than 02")9"xxx"*"0)9' the hotfix

is not required"

£

82Note: Refer to the DCLARiiON *i? and )LAR' O' (atriceE a%ailable from the Referen"e

+aterials menu in the C!$RiiN #ro"edure 6enerator to enure t0at an$ dri&e $ou are adding i

u##orted for t0i &erion of )LAR'- Use the Dis? and '!$RE E +atri as our guide for dri%e

repla"ements and substitutions8

This file is lo"ated here: C:#rogram 'ilesC!$RiiN #ro"edure 6eneratorReferen"e +aterials

The PIG is no longer being updated so please use the online Part Com#atii!it$ *ataae PC*6

for all part repla"ements8 The #CD and the Dis? and '!$RE E do"uments are a%ailable on both the

Internal CS ebsite and the E+C Ser%i"es #artner eb %ia #o1erlin?8

£

8 SA+A dri&e on C93;erie

If adding an en"losure 1ith S$T$ dri%es to a C92 storage sstem:

The C92 sstem must be running '!$RE release *28>>88B855 or higher8 If the arra is running the

original %ersion of '!$RE for C92 = *28>>88B8**B = the code mut e u#graded in order to

re"ogni.e and support the S$T$ dri%es8

The upgraded '!$RE "ode that supports the S$T$ dri%es "omes 1ith a ne1er %ersion of the

Na%isphere +anagement Ser%er (-8>>8>* or higher)8 Customers that upgrade '!$RE for support of

S$T$ dri%es must also upgrade their off=arra management stations to -8>>8>* or higher8

£


B of 2*


16/30


8B )or C9 *ene Rac? torage $tem

I.ORTANT: 57 ense Rac# storage systems only support ST and 1. drives" $nstalling fibre

channel drives is n# supported in a 57 ense Rac# other than in the vault space F one hotspare"

Note: 'or information on ho1 to lo"ate a D$E in a C9 Dense Ra"?4 refer to $ppendi: !o"ating aD$E in a C9 Dense Ra"? lo"ated at the end of this pro"edure8 If the dis? is part of a C9 Dense Ra"?

storage sstem and is lo"ated in a rear D$E ou 1ill need to open and "lose the D$E dra1er8

Repla"ing a dis? in the front D$E is the same pro"edure as it is for a tpi"al C9=series storage

sstem8

O#ening t0e dra%er

8p 'irst remo%e the shipping bra"?ets b loosening the "apti%e s"re1s and remo%e both shipping

bra"?ets from the front of the dra1er8

Note: The are "onne"ted to a flat edge behind the front D$E flange so the do need to be

remo%ed at an angle8

8& Slo1l pull straight ba"? on the terra"otta lat"hes to unlo"? and pull the dra1er out until it stops8

C!oing t0e dra%er

8r Slo1l push for1ard on the terra"otta lat"hes to push the dra1er in until it stops8

8s Reinstall the Shipping ra"?ets

Note: Insert the shipping bra"?ets at an in1ard angle and turn them su"h that the lat"h onto the

metal edge before attempting to tighten the "apti%e s"re18

£

8- efore $ou egin

If ou are adding one of the ne1 $T$ dri%es that re&uires a minimum of 'RU+N 8,2 "ode and the

$T$ !CC/CC 'RU+N "ode is belo1 this le%el4 then ou mut use the Na%isphere Ser%i"e

Tas?bar to update the 'RU+N "ode so that the dri%es 1ill be re"ogni.ed b the storage sstem (see

?no1ledgebase arti"les em"A@*4 em"BB2)8 Che"? the 'RU+N "ode le%el b issuing the

follo1ing "ommand:

na%i"li Oh QS(G$(GaddressP get"rus Ol""re%a =l""re%b

or

na%ise""li Oh QS(G$(GaddressP get"rus Ol""re%a =l""re%b

If the 'RU+N "ode is at the desired %ersion4 or ou are not adding $T$ dri%es4 then ou do not

need to update the 'RU+N "ode8

£

8A Updating the 'RU+N "ode if $T$ !CC (CC) 'RU+N "ode needs to be updatedJou 1ill use the


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are running a %ersion of '!$RE that is lo1er than R pat"h 8*- (*>8*A88B8*-)4 then ou must

not appl this 'RU+N "ode8

Running the


18/30


)igure 2

The !CCs that re&uire update and their update status (details a%ailable) are displaed8

)igure 3

Che"? that the 'RU+N "ode %ersions sho1n are as epe"ted8

Note: If an of the $T$ !CCs/CCs does not update to the ne1 %ersion4 then repeat this updatestep (i8e8 reload the rebootless pa"?age)8

8"" 0ie1 the e%ent logs of both S#s to ensure there are no unepe"ted e%ents that "ould signal a

problem8

8@ 'or information on proper dis? module handling4 refer to $ppendi: Dis? module handling lo"ated at

the end of this pro"edure8

'or information on ho1 to remo%e and repla"e the front be.el4 refer to $ppendi: Remo%ing and

repla"ing the front be.el lo"ated at the end of this pro"edure8

£

8, Jou "an use the Na%isphere Ser%i"e Tas?bar (NST) to add dri%es to a D$E8To run the Dis? Installation Utilit

Note: The Dis? Installation Utilit 1ill allo1 dri%e to be added at a time4 in the order that ou sele"t8

8dd8eeIf ou ha%e not alread started up the Na&i#0ere Ser&ice +a?ar:

Cli"? the Na%isphere Ser%i"e Tas?bar i"on on our des?top8

£


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=or=

Sele"t Start P Program P '(C P Na&i#0ere P Na&i#0ere Ser&ice +a?ar version P

Na&i#0ere Ser&ice +a?ar version

8ff In the tas?barMs na%igation pane4 "li"? ard%are Inta!!ation tab8

8ggIn the tabMs na%igation pane4 "li"? Inta!! *i?8

8hhIf the Se!ect Storage S$tem to Connect s"reen opens4 enter the I# address of an S# in the

storage sstem to 1hi"h ou 1ant to add a dis?=arra en"losure4 and "li"? ConnectB then enter

our Na%isphere login username4 pass1ord4 and a""ount tpe (global or lo"al) and "li"? O8

8ii 'ollo1 the instru"tions that appear8 Note that

Empt slots 1ill be presented to ou8 Sele"t the slots in the order that ou plan to insert them8

Install the dri%es in the order that ou sele"ted them8

Cli"? *i? Inta!!ation Intruction on the Dis? Installation #ro"edure s"reen if re&uired8

8 'ollo1 the dire"tions gi%en b the utilit4 in"luding the steps to send the updated sstem storage

information8

8?? To eit the Na%isphere Ser%i"e Tas?bar4 sele"t )i!e P '@it8

8B* 0erif the operation of the ne1 dri%e(s) using Na%isphere +anager:8ll8mm Start Na%isphere +anager for the storage sstem b entering the I# address in a bro1ser

1indo18

8nnIn the Na%isphere +anager Storage tree4 lo"ate the i"on for the storage sstem in 1hi"h ou

installed the ne1 dis?=arra en"losure4 epand the storage=sstem i"on4 and sele"t the P0$ica!

i"on8

8ooEpand the en"losure in 1hi"h ou installed the dri%e(s)4 and na%igate to the part(s)8

8pp0erif that the ne1 dri%e(s) is seen b the storage sstem and that it is not faulted8

£

8B If ou did not use the Dis? Install Utilit in the Na%isphere Ser%i"e Tas?bar to install the dri%es4 then

perform the follo1ing steps so that the updated arra "onfiguration "an be uploaded to CSI8

Jou 1ill use the FRegister Storage SstemG option in the Na%isphere Ser%i"e Tas?bar to generate the

file8

• Start the Na%isphere Ser%i"e Tas?bar

• Sele"t FRegister Storage SstemG

• Sele"t FRegister storage sstem no1G

• Enter the I# address4 "li"? Connect

• Enter Username and pass1ord4 S"ope global4 "li"? O

• Complete the Customer Conta"t s"reen4 "li"? Ne@t

•

Complete the Site Details s"reens4 "li"? Ne@t• Sele"t the dial=home and dial=in information4 "li"? Ne@t

• Complete the #erformed b field4 "li"? Ne@t

• Cli"? Ne@t

• The file 1ill be sent up to E+C

• Cli"? )ini0

The information 1ill update CSI8

£


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If for some reason ou are unable to upload the f ile b an of the methods presented b the NST4

then ou 1ill be re&uired to update CSI manuall O see belo1 for that step8

Table of Contents

• Retore arra$ ca!! 0ome monitoring cna!r27R.

8B> n"e the maintenan"e pro"edure is "omplete ou must restore "all home for the arra ou disabled

from "alling home8 The '!$RE release running on the sstem and C!$Ralert/ESRS I# Client %ersion

running in the en%ironment determines 1hi"h method ou should perform re=enable "all home for the

arra8

+ethod is the preferred and the most "ommon method of disabling "all home for non NDU a"ti%ities

1here ou enable/disable FSilent +odeG on the storage sstem8 Sstems running less than '!$RE

Release >> re&uire that ou use method 2 or to disable "all home 1here ou manuall re"onfigure

Na%isphere/Unisphere E%ent +onitor

P Done

£

8B2 CLARa!ert >-22-9 or greater Arra$ running Re!eae 22 or greater Centra! and*itriuted (onitoring configuration met0od 16

Disable/Enable Responses (&uiet mode) feature 1ill automati"all re=enable "all home 1hen the timer

ou set to disable "all home epires8 #erform these steps onl if ou need to re=enable "all home

immediatel before the timer epires8

I.ORTANT: I.ORTANT-8B or greater 1ill automati"all attempt to enable "entral monitoring

"all home response 1hen performing an NDU %ia the Soft1are $ssistant8 The install 1i.ard 1ill tr to

add the arra to the "onfiguration 1hen the user "li"?s FNetG on the Soft1are +aintenan"e Status

£


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s"reen8 The user 1ill not be able to "lose NST until the install 1i.ard has tried at least on"e to restore

the "onfiguration i8e84 until the user has "li"?ed FNetG at least on"e on the Soft1are +aintenan"e

Status s"reen8 If the i.ard fails to enable "all home or ou are enabling "all home for other than an

NDU or dis"onne"ted the arra net1or? management ports from the "ustomer net1or? and used our

laptop to perform the NDU perform the steps belo1 to manuall enable "all home8

I.ORTANT: I.ORTANT-8B or greater does not enable a C!$Ralert distributed monitoring

"all home response8 'ollo1 the steps belo1 to enable distributed monitoring "all home88aaa8bbb !og into the Na%isphere/Unisphere +anager domain that "ontains the storage sstem "all

home 1as disabled on8

8""" 'rom Na%isphere +anager sele"t the (onitor tab4 epand the storage sstem ou disabled

S# $ monitor i"on8 Right "li"? the arra i"on under S# $ monitor and sele"t (onitor "ing

+em#!ate from the drop do1n menu8 'rom the dialog bo template drop do1n list sele"t the Call=

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8BA In the Na%isphere +anager Storage tree4 lo"ate the i"on for the storage sstem in 1hi"h ou installed

or repla"ed the part4 epand the storage=sstem i"on4 and sele"t the P0$ica! i"on8 £

8B@ Epand the en"losure in 1hi"h ou installed or repla"ed the part4 and na%igate to the part8 £

8B, 0erif that the part is in the en"losure and that it is not faulted8 £

Table of Contents

• +o e done efore $ou !ea&e t0e cutomer ite innt27R25

8-*

8

Did ou install C$#> on the "ustomer +anagement StationL

If no4 go to the net step

If es4 uninstall it (Start4 Settings4 Control #anel4 $dd/Remo%e programs4 C$#>)8

C$#> is a ser%i"e tool and should not be left on the "ustomerMs +anagement station8 If ou must

lea%e it on there4 then stress to the "ustomer that this is a er&ice too! on!$ and that is not meant for"ustomers to use8 There ha%e been instan"es of "ustomers using it and then "alling the Support

Center loo?ing for help8 The Support Center does not pro%ide support for this ser%i"e tool8

Done£

8- Did ou disable 1rite "a"he during this a"ti%it4 or did ou perform an NDUL


If es4 "he"? that 1rite "a"he has been re=enabled b using the follo1ing "ommand

navicli –h getcache

or naviseccli –h getcache

If "a"he has not been enabled4 then use• Na%isphere +anager: right="li"? on the arra4 Pro#ertie P Cac0e4 "he"? the 1rite "a"he

(enabled) bo

• Unisphere: Sele"t (anage Cac0e in the left=hand pane4 "li"? on SP cac0eB "he"? the rite

Cac0eB and "li"? on A##!$8

£

8-> Is the latest %ersion of Unisphere Ser%i"e +anager installed on the management stationL

If es4 go to the net step8

If no4 install the latest US+ on the "ustomer management 1or?station (or an 1or? station that the"ustomer 1ould use to a""ess the arra)8 Che"? 1ith the "ustomer as to 1hat the settings should befor automati" update "he"?s: Preference (Cog i"on)4 "S( Auto "#date

Note: If ou eperien"e diff i"ult uninstalling the old %ersion4 see Hno1ledgebase arti"le emc1352.8

£

8-2 Does the $rra ha%e $T$ en"losures ($T$ dri%es)L


If es4 determine the "urrent %ersion of $T$ !CC (CC) 'RU+N "ode on the storage sstem using

one of the follo1ing methods8

£


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24/30


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Sa%e the files to dire"tor on our laptop8

'or all a"ti%ities:81118 $t a DS "ommand prompt4 go to the dire"tor "ontaining the na%i"li files b entering:

cd Program Files\EMC\Navisphere CLI

8 $t the prompt4 run a getall "ommand as follo1s:

navicli -h sp_IP_address getall > .txt

=or=

naviseccli -h sp_IP_address getall > .txt

Note: Refer to E+C Hno1ledgebase arti"le emc.B of 2*


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8A In the Add Com#onent of s"reen4 add the serial number of the ne1 part8 £

8A> Enter the time spent to "omplete the installation pro"edure8

£Table of Contents


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Appendices

• A##endi@: o% to re#ort miingB %rongB or damaged #art cnm%d17R3

8A2 If ou ha%e +issing4 rong4 or Damaged #arts4 use the +DCC sstem to report and obtain

repla"ement parts8

$""essing the +DCC Sstem

The +DCC appli"ation "an be a""essed b an E+C emploee 1ith an E+C #o1erlin? a""ount at

https://em"m1d8em"8"om/default8asp8

E+C E+s4 Channel #artners4 and Resellers also ha%e a""ess to this appli"ation %ia #o1erlin?8 Cli"?

on the lin? Report Shipment Issues and "hoose the +DCC $ppli"ation lin? to file a "omplaint8

#lease "li"? FW $dd to 'a%oritesG to boo?mar? this lo"ation for faster a""ess8

#o1erlin? path: ome P Reource P Ordering/uoting/Order Im#!ementation P Re#ort

S0i#ment Iue

P Done

£

Table of Contents

• A##endi@: and!ing C9, erie/C93 erie/A9, erie )R" inc317R<

8A This se"tion des"ribes the pre"autions that ou must ta?e and the general pro"edures ou must follo11hen remo%ing4 installing4 and storing an field repla"eable unit ('RU)8

P Done

£

8AB #o1er issues and 'RUs

Jour storage sstem is designed to be po1ered on "ontinuousl8 +ost "omponents are hot

repairable that is4 ou "an repla"e or install these "omponents 1hile the storage sstem is running8

'ront be.els should al1as be atta"hed and ea"h "ompartment should "ontain a 'RU or filler panel to

ensure E+I "omplian"e and proper air flo1 o%er the 'RUs8

Jou should not remo%e a fault 'RU until ou ha%e a repla"ement a%ailable8

hen ou repla"e or install 'RUs4 ou "an inad%ertentl damage the sensiti%e ele"troni" "ir"uits in

the e&uipment b simpl tou"hing them8 Ele"trostati" "harge (ESD) that has a""umulated on our

bod dis"harges through the "ir"uits8 If the air in the 1or? area is %er dr4 running a humidifier in the

1or? area 1ill help de"rease the ris? of ESD damage8 'ollo1 the pro"edures belo1 to pre%ent

damage to the e&uipment8

£


>A of 2*

https://emcmwd.emc.com/default.asphttp://powerlink.emc.com/km/appmanager/km/secureDesktop?_nfpb=true&_pageLabel=query1&internalId=0b014066800252ba&_irrt=truehttps://emcmwd.emc.com/default.asphttps://emcmwd.emc.com/default.asphttps://emcmwd.emc.com/default.asphttp://powerlink.emc.com/km/appmanager/km/secureDesktop?_nfpb=true&_pageLabel=query1&internalId=0b014066800252ba&_irrt=truehttps://emcmwd.emc.com/default.asp


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Read and understand the follo1ing instru"tions:

• #ro%ide enough room to 1or? on the e&uipment8 Clear the 1or? site of an unne"essar materials

or materials that naturall build up ele"trostati" "harge4 su"h as foam pa"?aging4 foam "ups4

"ellophane 1rappers4 and similar items8

• Do not remo%e repla"ement or upgrade 'RUs from their antistati" pa"?aging until ou are read to

install them8

• efore ou ser%i"e a storage sstem4 gather together the ESD ?it and all other materials ou 1ill

need8 n"e ser%i"ing begins4 a%oid mo%ing a1a from the 1or? site other1ise4 ou ma build up

an ele"trostati" "harge8

• $n ESD 1ristband is supplied 1ith our storage sstem8 To use it4 atta"h the "lip of the ESD

1ristband (strap) to an bare (unpainted) metal on the storage sstem then put the 1ristband

around our 1rist 1ith the metal button against our s?in8

• Use the ESD ?it 1hen handling an 'RU8 If an emergen" arises and the ESD ?it is not a%ailable4

follo1 the pro"edures in the FEmergen" pro"edures (1ithout an ESD ?it)G se"tion belo18

8A- Emergen" pro"edures (1ithout an ESD ?it)

In an emergen" 1hen an ESD ?it is not a%ailable4 use the follo1ing pro"edures to redu"e the

possibilit of an ele"trostati" dis"harge b ensuring that our bod and the subassembl are at the

same ele"trostati" potential8

These pro"edures are not a substitute for the use of an ESD ?it8 'ollo1 them onl in the e%ent of an

emergen"8

• efore tou"hing an 'RU4 tou"h a bare (unpainted) metal surfa"e of the "abinet or storage sstem8

• efore remo%ing an 'RU from its antistati" bag4 pla"e one hand firml on a bare metal surfa"e of

the storage sstem4 and at the same time4 pi"? up the 'RU 1hile it is still sealed in the antistati"

bag8 n"e ou ha%e done this4 do not mo%e around the room or tou"h other furnishings4

personnel4 or surfa"es until ou ha%e installed the 'RU8

• hen ou remo%e a 'RU from the antistati" bag4 a%oid tou"hing an ele"troni" "omponents and

"ir"uits on it8

• If ou must mo%e around the room or tou"h other surfa"es before installing a 'RU4 first pla"e the

'RU ba"? in the antistati" bag8 hen ou are read again to install the 'RU4 repeat these

pro"edures8

£

Table of Contents

• A##endi@: *i? modu!e 0and!ing ind?27R1

8AA Dis? modules are etremel sensiti%e ele"troni" "omponents8 $l1as handle a dis? module gentl4

and obser%e the follo1ing guidelines:

• $l1as repla"e a dis? module 1ith another of the same model do not mi 'ibre Channel andS$T$ "omponents in the same en"losure8

• 'ollo1 the instru"tions in the pre"eding se"tion F$%oiding Ele"trostati" Dis"harge (ESD)

DamageG8

P Done

£


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• $l1as 1ear a properl=atta"hed ESD 1ristband 1hen remo%ing or repla"ing a dis? module

8A@ Remo&ing a di? dri&e

• hen remo%ing a dis? module4 pull the module part 1a out of the slot and then 1ait 2*se"onds for the dri%e to spin do1n before remo%ing it8

• #la"e modules on a soft4 antistati" surfa"e4 su"h as an industr=standard antistati" foam pad

or the "ontainer used to ship the module8 Ne%er pla"e a dis? module dire"tl on a hardsurfa"e8

• Ne%er hit modules4 sta"? modules4 or allo1 them to tip o%er or fall8

• $%oid tou"hing an eposed ele"troni" "omponents and "ir"uits on the dis? module8

• efore adding more dis?s to a D#E>4 refer to the appli"able Configuration #lanning 6uide

manual for guidelines for "reating R$ID groups 1ith dis?s of %aring si.es and speeds8

• Do not remo%e a fault dis? module until ou ha%e an a""eptable repla"ement module or a

filler module a%ailable8 $ repla"ement or add=on dis? module should ha%e the same format(btes per se"tor) and the same "apa"it and spindle speed as the module it is repla"ing8

• 6enerall4 ou should not remo%e a dis? module unless its amber fault light is on8

• If the a"ti%e light is on steadil4 pull the lat"h and slo1l pull the module about in (2 "m)

from its slot8 ait 2* se"onds for the dis? to stop spinning8 Then remo%e the module andpla"e it on a padded4 stati"=free surfa"e8

• If the a"ti%e light is off or mostl off ou do not need to 1ait for the dis? to stop spinning8 #ull

the lat"h and slo1l pull the module from its slot and pla"e it on a padded4 stati"=free surfa"e8

£

8A, Inerting a di? dri&e

a8 *,/*/*@: Do not insert a dis? dri%e 1hile an S# is rebooting8 This ma "ause the S# topani"8 Instead4 1ait for the reboot to "omplete and then install the dri%e8

b8 !o"ate the empt slot for the dri%e8 If ou are populating a "hassis 1ith dri%es for the firsttime4 %erif that ou begin installing dri%es at the first empt slot from the left8

"8 Using the dis? moduleMs handle4 align the module 1ith the guides in the slot8 ith thedis? module lat"h full open4 gentl push the module into the slot8 The dis? module lat"h1ill begin to rotate do1n1ards 1hen its tabs meet the en"losure "hassis8

d8 #ush the handle do1n to engage the lat"h8 $fter the lat"h is engaged4 push firml on thebottom of the module to %erif that the dis? is properl seated8

The dis? moduleMs a"ti%e light flashes to refle"t the dis?Ms spin=up se&uen"e8

CA"+ION: hen inserting or remo%ing multiple dis?s in a po1ered up sstem4 1ait atleast * se"onds bet1een ea"h dis? insertion to allo1 the storage sstem to re"o%er8efore remo%ing or inserting the net dis? module4 %erif that the ne1l inserted dis?Ms

£


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amber light is off and its green light has returned to a normal state (on or blin?ing be"auseof I/ in progress)8

e8 Remo%e and store the ESD 1ristband8

Table of Contents

• A##endi@: Remo&ing and re#!acing t0e front ee! ind?37R1

8@* Remo&ing t0e ee!

Unlo"? and remo%e the front be.el to gain a""ess to the dis? modules:

NO+': Jou must remo%e the dis? en"losureMs front be.el to gain a""ess to the dis? modules8 Thebe.el is re&uired for E+I "omplian"e 1hen the en"losure is po1ered up8 Remo%e it onl to repla"e oradd a dis? module8

a8 Insert the ?e that shipped 1ith our en"losure into the be.el lo"? and turn it to release thelo"?8

b8 #ress the t1o lat"h buttons on the be.el surfa"e to1ard ea"h other to release the be.el fromthe "abinet8

"8 #ull the be.el off the "abinet and put it on a "lean4 stati"=free surfa"e8

P Done

£

8@ Re#!acing t0e ee!

Install and lo"? the front be.el: $lign the be.el 1ith the dis? en"losure8 6entl push the be.el intopla"e on the "abinet until it lat"hes8 Se"ure the be.el b turning the ?e in the lo"?8

£

Table of Contents

Documents

emc Install or Replace Hardware.doc