Embracing CompetitionStakeholder Engagement Workshop no. 2812 February 2019

2

Housekeeping

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Votes & Asking Questions

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questions

Voting Test – SlidoWhat’s your favourite sandwich?

• Ham and mustard

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• Tuna & sweetcorn

• Other

11/02/2019 5511/02/2019 5

Mark AdolphusDirector of Connections

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Agenda09:30 – 10:00 Coffee and registration

10:00 – 10:05 Housekeeping and agenda

10:05 – 10:10 Welcome and opening remarks

10:10 – 10:15 Recap from last workshop

10:15 – 10:45 Service Development Plan (ICE) 2018/19 - Initiatives completed and underway

10:45 – 11:15 Operational Activity overview Stats

11:15 – 11:30 Service Development Planning - 2019/20

11:30 – 11:45 Coffee and comfort break

11:45 – 12:10 Service Development Plan Initiatives Prioritisation

12:10 – 12:50 Presentation on Electric Vehicles / Q&A

12:50 – 13:00 Closing Remarks and Feedback

13.00 – 13:30 Lunch and networking

Recap: 12 Sept 2018 Workshop

You said / asked We did

You asked us to open up the SSSS tool to enable IDNO connections

We’d like to include this in our 2019/20 Service Development plan

You asked for improved functionality to assist searching on the G81 Technical Specification Library using key words and improved filtering

We included this and will demonstrate this later this morning

You asked us to allow the IDNOs to undertake the Bilateral Technical Statement (BTS) themselves as other DNO licences allow IDNOs to do this

We’d like to include this in our 2019/20 Service Development plan

7

Customer Satisfaction Engagement Score 93%

Antony WhiteStakeholder Engagement & Account Manager

Service Development Plan 2018 / 2019

9

Service Development Overview & 2018/19 initiatives

• Connections Engagement (ICE) Quarter 3 update Published on our website HERE

• Provides an update on delivery of the initiatives agreed in April 2018 inclusive of the initiatives added in October as a result of feedback.

• We’ve completed 7 of the 2018/19 initiatives and due to complete 3 more

• See next slides

1010

Review the implementation of Connections Offer Expenses (upfront A&D) with customers and publish findings

October 2018

4.18Initiatives Complete

Review and re-issue templateletter to assist ICPs in explainingCiC to landowners

May 2018

12.18

Optimise CiC section of website

December 2018See slide 13

In addition to existing forums, continue to provide interim workshops focussed on specific topics according to stakeholder demandJune 2018 See slide 12

Complete

13.18 16.18Complete

1111

Provide workshops on specific areas of EHV design to help improve quality of design submissions

September 2018

23.18Initiatives Complete

Extend scope of 'small service self service' to include working on the interconnected network

June 2018

24.18

Enhance access to network drawings for ICPs via NetmapWebview

June 2018

Complete

29.18Complete

Subject Specific workshops held last year

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• Registered: 19 • Attended: 9

• Customer satisfaction Score: 99%

• Metered Disconnections• Workshop held 11 Sept

• Registered: 10 • Attended: 5

• EHV Design & Commissioning• Workshop held 18 Jun

• Customer satisfaction Score:98%

• Consents Workshop• Workshop held 13 Nov

• Registered: 16 • Attended: 9

• Customer satisfaction Score:97%

13.18 Competition in Connections Website

13

14

Provide ease of access to important business information

Provide automated updates to customers on changes to design standards on the G81 site3.18

Finalise business case,

requirements and initial design

approval

Launch project, Stakeholder feedback,

Collate and agree requirements

Build New G81

Website

Test Website (Internal & external

stakeholders)

Complete refinements &

prepare and finalise Go Live

communications

Go Live

TBC

New G81 Demonstration

15

Provide customers with more choice and flexibility over the services they receive

1616

Carry out a review of ICP part funded reinforcement activity including previous UKPN and other DNO pilots, to identify learning points and optimum way forward

25.18

Enhanced Service Provision

1717

For 11kV/33kV schemes, Assess opportunities to extend thecurrent scope of contestability. Scenarios may include:1: Upgrade and Relocation of existing 11kV sub-stations,where the transformer is cost apportioned 2: Disconnection of 11kV IDNO sub-stations

38.18

18

Steve Rogers, Competition in Connections Manager

CIC Operational Activity

1919

Current CiC Initiatives

• Self Determination of POC• Design Self Approval• Self Certification of contestable works• Self Connect• Small Service Self Service offering

2020

Current Challenges• Self Determination of POC for standard HV and LV jobs• Current Progress - slow

2121

Current Challenges• Self Determination of POC using small service self service option• Current progress - good

2222

Current Challenges• Self Design Approval• Current progress - good

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174

14816

29

212

Self Approval of Designs by ICPDec 17 - Dec 18

ICP1ICP2ICP3ICP4ICP5ICP6

2323

Current Challenges• Self Inspection of contestable works• Current progress – slow

• LV trial completed during 2018 with one ICP (20 jobs self inspected by the ICP)

• HV trial to be started this year• Roll out to more interested ICP’s during 2019

2424

Current Challenges• Self Connect• Current progress – good

Dec 17 – Dec 18LV 317HV 178

Total 495

2525

Current Challenges• Small service self service• Current progress – good

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Opportunities……Extend use of Small Service Self Service Offering (4S)

9

• Originally developed for small services to open up the small low voltage connections market

• Modified to accommodate EV charging points to speed up and simplify the process

• Potential to extend the scope to cover digital signs and other metered street furniture

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Opportunities……Reduce time to quote

9

• Improve response times particularly for standard LV and HV projects

• Reduce the impact of requote and revalidation requests

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This years plan…….

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In Summary……

• Consolidate existing CiC intiatives

• Extend the use of the small service self service offering

• Reduce time to quote

Antony WhiteStakeholder Engagement & Account Manager

Service Development 2019 / 2020 Planning

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Proposed Strategic Areas:

• Electric vehicles• Storage

Transition to a low carbon economy

Changing energy world• Transition to DSO• Flexibility• Charging• Open Networks

1

3

Maintaining our focus on customer service• Pre-application support• Lead times• Access to information• Identifying / working with new

stakeholder groups e.g. telecoms

2

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Proposed Strategic Areas:

• Electric vehicles• Storage

Transition to a low carbon economy

Changing energy world• Transition to DSO• Flexibility• Charging• Open Networks

1

3

Maintaining our focus on customer service• Pre-application support• Lead times• Access to information• Identifying / working with new

stakeholder groups e.g. telecoms

2

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Service Development Work plan 2019/20 Planning

• Planning for ICE 2019/20 is underway• We will look at each initiative in turn and discuss what action we

propose taking• Later, we’ll ask you to vote according to how important each one is to

your company to gain an overall rank for each of these potential plan items

How we identified the 2019/20 CIC proposals• During a breakout session at the 11 September CiC workshop we asked attendees:

1.What aspects of the Connections process or working with UK Power Networks they found frustrating and

2.Where they would like us to focus our efforts for service improvement in 2019/2020

• We reviewed the views and feedback captured via the CiC CoP 2017 telephone interviews conducted in November 2017

• We held the CiC Scrutiny Panel meeting on 18 Jan

• The following slide summarise the initiatives we’ve

gathered so far:

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Maintaining our focus on customer service2Proposed Initiative:

• Widen the Small Services Self Service tool/scope to enable IDNO connections

• Allow IDNOs to undertake the bi-lateral technical statement themselves

• Assess the feasibility to extend the scope of ECS 02 0067 to permit service transfers on LV SWA Cables

• Continue to arrange subject specific workshops in accordance with stakeholder feedback

• Review proposal for containerised substations

• Review the charging process for Operational Locks

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BREAKOUT SESSION

• 2018/19 Looking Back • What worked well?• What are UK Power Networks doing to facilitate

competition?

• 2019/20 Looking Ahead• What else should we focus on?

• Subject Specific Workshops• We periodically arrange subject specific workshops, what

subjects would you like us to cover?

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Maintaining our focus on customer service2Proposed Initiative:

• Widen the Small Services Self Service tool/scope to enable IDNO connections

• Allow IDNOs to undertake the bi-lateral technical statement themselves

• Assess the feasibility to extend the scope of ECS 02 0067 to permit service transfers on LV SWA Cables

• Continue to arrange subject specific workshops in accordance with stakeholder feedback

• Review proposal for containerised substations

• Review the charging process for Operational Locks

Votes & Asking Questions

Step 1 Step 2 Step 3 Step 4

Connect to WiFi

Network: Password:

Go toslido.co

m

Join with our event

Code: #J379

Vote on testpoll

questions

41

Voting

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• You’ve seen the proposed initiatives we’re planning to include

• Using your mobile phone, you will be asked to vote on which 3 are more important to you/your company

• We will aggregate the results to show you how you’ve collectively ranked our proposals in real time.

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Incentive on Connections Engagement (ICE)

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Finalise / complete remaining initiatives

Gather evidence and customer feedback for inclusion in the ‘Looking Back Report’

Submit ‘Looking Back Report’, May 2019

Ofgem Consultation June 2019

Refine 2019/20 Work plan

Publish 2019/20 Work plan

2018/19 Next Steps 2019/20 Next Steps

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Setting the scene

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• We learnt a lot from the rapid evolution of the solar market and want to remain on the front foot supporting the uptake of electric vehicles

• Our aim is to make the connections process as straightforward and consistent as possible

• We introduced a notification/application process for the connection of EVs at existing domestic premises

• We encourage all installers to talk to us and use the notification/application process

Knowing where EVs are connected helps us plan a more efficient and reliable network

Making an application for connectionDestination location description

ENA application form for where an electricity connection already exists

DNO application form for where a new connection is required

TYPICAL USAGE

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Findings from our review

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• Our data shows us that there are more installations than notifications

• There is a lot of information already available to help installers but the market is evolving and we need to reflect this in our guidance

• Installers tell us they need more clarity on when and how to involve their local DNO

• We need to support customers installing chargers at workplaces and destinations

There are more than 1200 installers now registered with OLEV

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Our conclusions from the review

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• Process should be extended to all domestic and business installations that meet the criteria

• We need to provide more explicit guidance for installers on the assessment of sites for EV installation

• We should extend the notification process to other low carbon technologies that can be connected in a similar way

We envisage a single application process for domestic & business customers supported by up to date and relevant

guidance

Changes made at national level

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• New form and new process

• Developed a process to allow a wider range of installations to be notified. Application only when necessary

• Developed more detailed guidance to help installers understand when and how to get support from their DNO

• Extended the notification process to heat pumps

• http://www.energynetworks.org/electricity/futures/electric-vehicles-and-heat-pumps.html

We have trained our staff on the revised process to better help installers if they need DNO support

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1

2

3

4

Process detail – adequacy of supply check

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KEY QUESTIONS 1. Uncertain DNO rating 2. Is there a safety concern?3. Any other issues?4. Is it a looped service? 5. Is it unmetered supply?6. Does MD exceed known rating?

7. Does MD exceed 13.8kVA?

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567

4

5

6

7IET COP advises that Diversity Factor (DF) used to calculate the ADMD* when installing an EVCP should be 1 ( no diversity allowed)

A working example

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Dave is picking up his new EV shortly and has contacted a local installer to supply him with a charge point asap. Dave has no idea whether his electricity

supply is adequate.

Received call –

asked for photosIn

stal

ler

DN

O

1990s -presentModern cut-outAssume 60amps

These will be the majority.

1930s – 1960sMetal clad cut-outAssume 30amps

Photos assessed

Load assessed

DNO advice

required on fuse

upgrade?

DNO phone

assess.

• Can we get access to the main fuse?

• Is their parking nearby?

• Does the customer need more than 80amps? (25mm tails needed)

• Is the cut-out metal or plastic?

More than 70% of fuse upgrades can be completed on the first visit

Install & notify DNO

No

Yes

DCP 205 – DNOs will fully fund reinforcement if certain criteria met

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SMART and V2G

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• From 1st July all new chargers must be SMART enabled to be eligible for Govt. grant

• The new form and process is only applicable to charging of EVs (import only)

• Vehicle-2-Grid (V2G) installations need to be connected using the new G98 and G99 forms (formerly G83 and G59)

• G98 and G99 cover storage, which includes import and export

EV innovation projects

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Project Scope

Electric Nation WPD Development of a network assessment tool, EV monitoring algorithm and a smart charger test system to enable selection of suitable smart chargers and develop and test the PIV/V2G demand control services.

Recharge the Future

UKPN Modelling the growth and profiles of on street, work, residential and commercial chargers connected directly and indirectly to the LV, HV & EHV distribution networks

SHIFT UKPN Engaging with the market, and mobilising trials, to explore how market designs will work in reality, as well as deploying the smart solutions required on a network level to enable smart charging

LV Engine SPEN Intelligent secondary transformers. live network trial of Solid State Transformers (SSTs) as a direct replacement to conventional plant. The project will make an LV DC supply available to customers.

Improving Demand Forecasting

NPg To develop a LCT uptake forecasting tool that is easily updated (using automation algorithms where possible) with the latest uptake drivers (e.g. technology costs, policy incentives, consumer perceptions, hassle factors and other social and economic drivers)

V2G NPg An assessment of the network impact of V2G. The project will assess and quantify this impact and make any recommendations to mitigate, or otherwise, resulting from the widespread use of this technology

SmartEV SSEN Specification of consultation on an “Interim Solution” utilising smart charging to provide secondary smart charging in conjunction and as a backstop for Market based smart charging and other solutions.

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EV Connection Standard EDS-08 5050

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Typical residential load profile – smart charging introduced

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Evening peakSmart charging is a solution to shave the peaks introduced by EV charging

Enabling the market – Providing visibility

• Publish heat maps showing areas of potential flexibility needs across our networks

• Enable all DER, both existing and new, to register on a flexibility platform

• Enable all interested DER to enter into framework contracts with UK Power Networks

55 39

The remit of Ofgem and government

Opportunities for consumers and markets: The rollout of EVs could

provide consumers with more opportunities to engage with the retail

market in non-traditional ways.

The impact on the electricity systems and networks: the growth of EVs could significantly increase the amount of

generation and network capacity required on different parts of the electricity network. EVs

could also be a new source of flexibility.

OLEVBEIS

(Economic Regulator)

Ensure the energy infrastructure (egcost or time for reinforcement) doesn’t become an unnecessary/unreasonable

barrier to the rollout of EV infrastructure.

Charging infrastructure should be locatable, affordable, efficient and reliable

- which relies on having an affordable efficient and reliable electricity network.

Smart charging and flexibility should be utilised to bring costs down for

everybody.

Targeted support for infrastructure

Electric Vehicle HomechargeScheme (EVHS)

On-street Residential (OSR)

Workplace Charging Scheme (WCS)

Highways England

Cities and local areas

£ 500 towards a home chargepoint

£ 500 per workplace socket

£ 7,500 per chargepoint for local authorities

£ 15m Rapid chargepoint every 20 miles on the English strategic road network

£ 60m Funding for eight pathfinder cities in UK; and taxi chargepoints

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Next steps

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• Our new application forms and guidance documents are be available on ENA website

• We will make sure that the guidance is distributed to all Installers through OLEV

• We will introduce a database for EV Charge Points (particularly DC units) at a later date

• We will create an ENA web-app, whereby installers can digitally submit the required information, rather than the manual forms

• We are considering how to include Vehicle-2-Grid and unmetered supplies in the process going forward.

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Beyond today

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• We will continue to seek feedback on our processes to make sure they are fit for purpose to encourage as many notifications as possible

• Get involved when we develop the web-app

• We are looking for your support to ensure your customers understand how and why installations must comply with industry standards.

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Mark Adolphus, Director of Connections

Closing remarks

Please complete our feedback forms

Thank you…Paul Williams, our Technical Sourcing and Standards expert, is available over lunch if you have any questions